Last updated: 2025-05-09

19 Customer Success Management jobs in Washington.

Hiring now: Engagement Mgr @ Scale, Enterprise Customer Succe @ Betterup, Sr Mgr Cs Strategy Ops @ Diligent, Customer Success Enterpri @ Alloyai, Technical Customer Succes @ Cisco, Growth Associate Client S @ Clipbook, Customer Success Mgr @ Salesforce, Sr Client Success Rep @ Contact Go, Mission Success Lead @ Swarm Aero, Mgr Membership Services @ Monumental.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (7) CRM (5) Collaboration (4) Client Success (4) customer success (3) problem-solving (3) Technical Adoption Plans (3) Customer Experience (3) Software Utilization (3) Mentorship (3)

📍 Locations

Washington (15) Baltimore (4)
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Scale

Engagement Manager Washington
Skills & Focus: customer relationship management, technical program management, AI solutions, customer success, strategic planning, problem-solving, cross-functional teamwork, stakeholder engagement, government solutions, analytics-driven
About the Company: At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen fa…
Experience: Minimum 3 years of work experience, with experience in a customer-facing technical program management role in industry, professional services engagement management, or in government
Salary: $113,850 - $168,188 USD
Type: Full-time
Benefits: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous…

Betterup

Enterprise Customer Success Manager Washington
Skills & Focus: customer success, client service, strategic consulting, project management, relationship mastery, problem-solving, storytelling, value delivery, account health, leadership skills
About the Company: BetterUp is a company focused on human transformation, providing personal coaching and development for employees.
Salary: $94,000.00 – $162,000.00
Type: Full-time
Benefits: Access to BetterUp coaching, competitive compensation plan, flexible paid time off, learning and development stipend, c…

Diligent

Sr. Manager, CS Strategy & Operations Washington
Skills & Focus: customer success strategy, operations, strategic initiatives, SaaS, analytical skills, Salesforce, Gainsight, stakeholder communication, business acumen, collaboration
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million…
Experience: 7-10 years of experience in a strategic, operations, and/or consulting role; 4+ years managing high-performing teams
Salary: $131,000 - $165,000 USD
Type: Full-time
Benefits: Flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off …

Alloy.Ai

Customer Success - Enterprise Engagement Manager Washington
Skills & Focus: customer success, analytics, supply chain, consultative, engagement manager, project management, relationship management, ROI, strategic objectives, team player
About the Company: At Alloy.ai, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. We’r…
Experience: 4+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields.
Salary: $120,000 - $165,000 a year
Type: Full-time
Benefits: Salary is a combination of base salary and quarterly bonus targets which are uncapped. Final offer is based on experien…

Cisco

Technical Customer Success Manager Washington
Skills & Focus: Customer Success, Technical Adoption Plans, Annual Recurring Revenue, Customer Experience, Software Utilization, IT Networking, Collaboration, Mentorship, Renewals, Cross-functional Teams
About the Company: Cisco is a worldwide leader in technology that powers the internet, helping our customers reimagine their applications, secure their enterprise, and transform …
Experience: 8+ years working in a customer facing role in an IT company or in an Enterprise IT organization
Salary: 118000 USD - 195700 USD
Type: Experienced
Benefits: Medical, dental, and vision insurance, 401(k) with Cisco match, paid time off, flexible sick leave, volunteer time off.

Clipbook

Growth Associate (Client Success) Washington
Skills & Focus: client success, sales process, upselling, cross-selling, consultative relationships, account management, public relations, public affairs, advocacy, non-profit
About the Company: Clipbook is a venture-backed AI B2B SaaS research and analysis platform for communications and public affairs teams. We serve a diverse clientele with over 300…
Experience: 1-3 years experience in the communications, public affairs, or PR space is preferred; experience as an account manager or similar role is a plus.
Salary: $78,000 - $85,000 a year
Type: Full-time
Benefits: Full medical, dental, and vision benefits, unlimited/flexible PTO policy, bonuses for team-wide milestones, 401(k).

Cisco

Technical Customer Success Manager Washington
Skills & Focus: Customer Success, Technical Adoption Plans, Software Utilization, Renewals, ARR Growth, Customer Experience, Collaboration, Proactive Management, Networking Concepts, Mentorship
About the Company: Cisco is a worldwide leader in technology that powers the internet, helping customers reimagine their applications, secure their enterprise, transform their in…
Experience: 8+ years working in a customer facing role in an IT company or in an Enterprise IT organization
Salary: 118000 USD - 195700 USD
Type: Professional
Benefits: Quality medical, dental and vision insurance, a 401(k) plan, short and long-term disability coverage, basic life insura…

Salesforce

Customer Success Manager Washington
Skills & Focus: Customer Success, Salesforce CRM, project leadership, technical solutions, stakeholder relationships, cloud services, government compliance, TS/SCI Clearance, business goals, problem-solving
About the Company: Salesforce is a global leader in customer relationship management (CRM) software, providing a platform for businesses to connect with their customers in a whol…
Experience: Minimum of 8 years of work experience
Salary: $133,400 - $183,500
Type: Full-time
Benefits: Health benefits, Financial benefits and perks, Time off and leave policies, Parental benefits, Perks and discounts.

Contact Government Services, Llc

Senior Client Success Representative Washington
Skills & Focus: Client Success, government contracting, CRM, business development, candidate sourcing, interviews, security screening, client relationships, organic growth, proposal support
Salary: $67,500 - $97,500
Type: Full Time

Swarm Aero

Mission Success Lead Washington
Skills & Focus: customer relationships, delivery, security clearance, government software, communication, technical curiosity, customer empathy, problem solving, collaboration, presentation skills
About the Company: Swarm Aero is redefining air power, building the largest swarming UAV and most versatile swarming aircraft network in the world.
Experience: Experience with government or commercial software projects

Monumental Sports & Entertainment

Manager, Membership Services Washington
Skills & Focus: customer service, membership services, relationships, sales, renewals, retention, CRM, communication, strategic plan, member satisfaction
About the Company: Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country, operating several major teams and v…
Experience: 2-3 years in membership services, customer service, or client services
Salary: $25-28.85 USD/hour
Benefits: Eligible for health and welfare benefits

Lightedge Solutions

Sr. Client Experience Manager Washington
Skills & Focus: Client Experience, Customer Service, Technical Sales, Client Retention, Strategic Planning, Client Engagement, Data Insights, Collaboration, Account Management, Problem-Solving
About the Company: LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. They offer businesses alternatives that streamli…
Experience: 2+ years experience ideally in a technical sales capacity
Type: Full Time

Betterup

Government Customer Success Manager Washington
Skills & Focus: Customer Success, Project Management, Relationship Building, Strategic Consulting, Account Health, Value Delivery, Cross-functional Collaboration, Problem Solving, Public Sector, Stakeholder Management
About the Company: BetterUp is a company whose mission is human transformation, focusing on the employer/employee relationship and providing coaching and development experiences …
Salary: $107,000.00 – $161,000.00
Type: Full-time
Benefits: Access to BetterUp coaching; medical, dental, and vision insurance; flexible paid time off; learning and development st…

Alloy.Ai

Customer Success - Enterprise Engagement Manager Washington
Skills & Focus: Customer Success, Engagement Manager, Client Solutions, Supply Chain, Analytics, Partnerships, Project Management, Consultative Projects, ROI, Stakeholders
About the Company: Alloy.ai works with consumer goods companies that manage supply and demand in the face of constantly changing customer behavior. They focus on solving complex …
Experience: 4+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields.
Type: Full-time

Salesforce

Portfolio Lead / Director, Customer Success Management - Public Sector Washington
Skills & Focus: Customer Success, Portfolio Management, Team Leadership, Strategic Planning, Customer Health, Market Trends, Salesforce, Talent Management, Stakeholder Communication, Resource Allocation
About the Company: Salesforce is a customer relationship management (CRM) service that provides companies with an integrated platform to connect with their customers.
Experience: 8+ years
Salary: $162,600 - $268,900
Type: Full time
Benefits: Health benefits, Financial benefits and perks, Time off and leave policies, Parental benefits, Perks and discounts

Contact Government Services, Llc

Senior Client Success Representative Baltimore
Skills & Focus: Client Success, business development, government contracting, CRM, candidate sourcing, interviews, security processing, operational execution, documentation, client relationships
Salary: $67,500 - $97,500
Type: Full Time

Cisco

Technical Customer Success Manager Baltimore
Skills & Focus: Customer Success, Technical Adoption Plans, Annual Recurring Revenue, Customer Experience, Software Utilization, IT Networking, Collaboration, Mentorship, Renewals, Cross-functional Teams
About the Company: Cisco is a worldwide leader in technology that powers the internet, helping our customers reimagine their applications, secure their enterprise, and transform …
Experience: 8+ years working in a customer facing role in an IT company or in an Enterprise IT organization
Salary: 118000 USD - 195700 USD
Type: Experienced
Benefits: Medical, dental, and vision insurance, 401(k) with Cisco match, paid time off, flexible sick leave, volunteer time off.

Contact Government Services, Llc

Sr. Client Success Representative Baltimore
Skills & Focus: Client Success, CRM, government contracting, candidate sourcing, business development, contract acquisition, stakeholder communication, pipeline management, strategic growth, interview coordination
Salary: $67,500 - $97,500
Type: Full Time
Senior Client Success Representative Baltimore
Skills & Focus: Client Success, Government Services, CRM, Candidate Sourcing, Business Development, Contract Support, Proposal Support, Pipeline Management, Client Relationships, Market Research
Salary: $67,500 - $97,500 a year
Type: Full Time Hybrid