45 Customer Success Management jobs in Toronto.

Hiring now: Dir Relationship Manageme @ Adp, Client Success Mgr @ Kubra, Postsales Customer Care L @ Pointclick, Ae Customer Success Bsi @ Federal Ex, Sr Customer Exp Mgr @ Pointclick, Mgr Customer Exp @ Global Ind, Customer Success Mgr Ii @ Achievers, Principal Success Archite @ Servicenow, Bilingual Client Success @ The Canadi, Customer Success Mgr @ Scispot.Explore more at jobswithgpt.com.

šŸ”„ Skills

Customer Success (18) Account Management (9) SaaS (9) Collaboration (7) customer success (6) customer experience (6) Client Success (5) Consultative Approach (5) Communication Skills (5) account management (4)

šŸ“ Locations

Toronto (37) Mississauga (4) Etobicoke (3) Richmond Hill (1)
šŸ” Go to full job search

Adp

Director, Relationship Management Etobicoke
Skills & Focus: client relationship, retention strategies, client success, team management, strategic partnerships, leadership, client satisfaction, business growth, collaboration, change management
About the Company: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administrā€¦
Experience: Minimum 7-10 years of people leadership in a client-facing role (relationship management, client service, implementation, B2B experience preferred)
Type: Full-time
Benefits: Focus on mental health and well-being, ongoing training and development opportunities, tuition reimbursement, flexibiliā€¦
Client Success Relationship Manager, MAS Etobicoke
Skills & Focus: Client Success, Relationship Manager, HCM, Account Management, Client Retention, Revenue Growth, Consultative Approach, Negotiation Skills, Communication Skills, Client Communication
About the Company: ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administrā€¦
Experience: 3-5 years of progressive career experience
Benefits: Mental health support, ongoing training and development opportunities, tuition reimbursement, work-life balance, globalā€¦
Client Success Relationship Manager, MAS Etobicoke
Skills & Focus: Client Relationship Management, HCM Solutions, Customer Satisfaction, Revenue Growth, Client Retention, Consultative Approach, Contract Negotiation, Account Planning, SaaS Technology, Financial Acumen
About the Company: ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administrā€¦
Experience: 3-5 years of progressive career experience with demonstrated proficiency in managing a diverse roster of complex client account relationships ideally in SaaS Based Technology and/or outsourcing industry.
Benefits: Focus on mental health and well-being, ongoing training and development opportunities, tuition reimbursement program, fā€¦

Kubra

Client Success Manager Mississauga
Skills & Focus: client relationship management, accountability, client success, account management, communication, problem-solving, retention, service delivery, collaboration, strategic planning

Pointclickcare

Post-Sales Customer Care Liaison Mississauga
Skills & Focus: post-sales, customer care, healthcare solutions, software commercialization, product leaders, professional services, technical services, customer success, project management, SaaS

Federal Express Corporation

A/E Customer Success (BSI) Mississauga
Skills & Focus: Customer Success, Sales, Account Management, Lead Generation, Revenue Growth, Negotiation Skills, Customer Satisfaction, Sales Cycle, Presentation Skills, Communication Skills
Type: Full Time

Pointclickcare

Senior Customer Experience Manager Mississauga
Skills & Focus: Customer Experience, Stakeholders, Govern, Measure, Actionable Outcomes, Improve CX, Healthcare Technology, Cloud-based Software, Collaboration, Real-time Insights
About the Company: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and realā€time patient insights. For over 20 yeā€¦
Type: Contract

Global Industrial

Manager, Customer Experience Richmond Hill
Skills & Focus: customer experience, leadership, cross-functional, customer feedback, data analytics, operational excellence, KPI, team development, conflict resolution, customer satisfaction
About the Company: For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughoā€¦
Experience: 5+ years of experience as a Customer Service or Contact Center Manager

Achievers

Customer Success Manager II Toronto
Skills & Focus: Customer Success, Account Management, Software, Sales, CRMs, Presentations, Analytics, Customer Engagement, Recognition Strategies, Professional Development
About the Company: The 'Achievers Employee Experience Platformā„¢' empowers employees to recognize each other in real time and aligns them to the values and goals of the company. Wā€¦
Experience: 5-8 years
Type: Full-time permanent
Benefits: Competitive Pay, Parental Leave Top-up, Health Benefits, Life Insurance, RRSP Matching, Flexible Vacation, Employee Assā€¦

Servicenow

Principal Success Architect Toronto
Skills & Focus: Customer Outcomes, C-level executive relationships, digital transformation, ServiceNow platform, management consulting, entertainment, AI integration, business value identification, stakeholder management, enterprise programs
About the Company: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ā€¦
Experience: 12+ years progressive experience as part of a professional services organization; or equivalent education/experience

The Canadian Press

Bilingual Client Success Consultant Toronto
Skills & Focus: Client Success, Customer Service, SaaS, Onboarding, Training, Consultative Approach, Relationship Building, Problem Solving, Media Relations, Communication
About the Company: Canada's bilingual national news agency, trusted by leading media brands to deliver fast, accurate and impartial reporting for more than 100 years.
Experience: Minimum 3 yearsā€™ experience in a client success, customer service or pre-sales/post-sales solutions consultant role, preferably at B2B SaaS companies and/or media companies.
Type: Full-time
Benefits: Competitive salary, paid vacation, pension, health and dental benefits, flexible hours in a hybrid/remote working envirā€¦

Scispot

Customer Success Manager Toronto
Skills & Focus: Customer Success, Biotech, Wet Lab Workflows, Bioinformatics, Client Onboarding, Customer Support, Project Management, Life Sciences, Analytical Skills, Problem Solving
About the Company: Scispot.com is at the forefront of automating and digitizing life science operations, offering a platform that revolutionizes how biotech companies conduct theā€¦
Experience: 1+ years in customer success, business operations, consulting, or a related field; preference for experience in life sciences
Salary: $48K - $60K CAD / 0.05% - 0.10%
Type: Full-time
Benefits: Full healthcare, Remote work, Huge upside and growth

Agentnoon

Customer Success Manager Toronto
Skills & Focus: Customer Success, Account Management, Product Training, Customer Retention, Customer Feedback, Project Management, UI/UX, Software Issues, Implementation Management, Collaboration
About the Company: Agentnoon builds workforce planning software for executives in fast-growing companies. We are creating a fast & nimble team to build a people-centric company tā€¦
Experience: 6+ years
Salary: $100K - $150K
Type: Full-time
Benefits: Competitive salary and benefits package. Opportunities for career growth and professional development. A supportive andā€¦

Axonify

Customer Success Director Toronto
Skills & Focus: Customer Success, platform adoption, strategic alignment, customer relationships, content strategy, action plans, business evolution, value story, long-term success, retention
About the Company: Axonify is the frontline enablement solution thatā€™s science-backed and proven to maximize the potential of workforces. Our vision is to reinvent the frontline ā€¦

Cloudtalk

Senior Customer Success Manager Toronto
Skills & Focus: Customer Success, B2B SaaS, customer journey, revenue expansion, data-driven, technical aptitude, onboarding, stakeholder management, communication software, analytics tools
About the Company: CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driā€¦
Experience: Proven experience in Customer Success, Onboarding, or Account Management in a SaaS company.
Type: Full-time
Benefits: 1-1 Coaching sessions, Unlimited Paid Time Off, Volunteering Days, Home office budget, MacBook for work, Fitness Allowaā€¦

Vgw

Senior Manager of Key Account Retention Toronto
Skills & Focus: Key Account Retention, customer experiences, retention KPIs, player insights, business cases, team leads, performance management framework, VIP Hosting, account management, customer experience
About the Company: VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.
Experience: At least 5 years of direct people management & leadership experience
Type: Full-time
Benefits: Flexibility, competitive compensation, perks and benefits, opportunities for learning and career advancement.

Scotiabank

Director, Success Management Toronto
Skills & Focus: networking, customer success, stakeholder management, vendor relations, banking, audits, process improvements, operational efficiency, telephony, communication
About the Company: Scotiabank is a leading bank in the Americas. Guided by our purpose: 'for every future', we help our customers, their families and their communities achieve suā€¦
Type: Hybrid
Benefits: Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Knix

Director of Customer Experience Toronto
Skills & Focus: customer experience, brand loyalty, customer satisfaction, collaborating, process refinement, workflows, technologies, policies, business goals, customer advocate
About the Company: An award-winning intimate apparel and activewear brand that is re-inventing intimates for real life, empowering people everywhere to be unapologetically free.
Type: Full-time

Salesforce

Customer Success Manager, Senior Manager (French Speaking) Toronto
Skills & Focus: Customer Success, Salesforce, Technical Account Management, SaaS, Stakeholder Relationships, Incident Management, Technical Solutions, Project Leadership, Communication, Consulting Services
About the Company: Nous sommes Salesforce, lā€™entreprise axĆ©e sur le client qui faƧonne lā€™avenir du commerce grĆ¢ce Ć  lā€™IA, aux donnĆ©es et Ć  nos solutions CRM.
Experience: Minimum of 10 years of work experience
Type: Full time

Telus

Customer Success Executive Toronto
Skills & Focus: Customer Success, Health Care, Strategic Partnerships, Client Success, Consultative Approach, Performance Targets, Value Delivery, Healthcare Environment, Communication Skills, Collaboration
About the Company: TELUS is an IT leader in Canada that focuses on the health sector, aiming to improve the way information is used along the continuum of care to enhance the heaā€¦
Experience: 5+ years in sales/marketing, clinical care delivery, clinical operations and/or consulting within a healthcare environment
Salary: $91,000-$137,000 Performance Bonus or Sales Incentive Plan: $15,000-30,000
Type: Full Time
Benefits: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, ā€¦

Vgw

Customer Service Manager Toronto
Skills & Focus: customer service, KPI, performance metrics, process improvements, collaboration, mentoring, escalations, workflow optimization, data analysis, customer satisfaction
About the Company: VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.
Experience: A minimum of 5 years as a Customer Service Manager, managing people leaders in a Customer Care environment.
Benefits: Competitive compensation, perks, and benefits including opportunities for learning and career advancement.

Lightspeed

Digital Adoption Specialist Toronto
Skills & Focus: customer success, product adoption, marketing strategies, customer engagement, golf software, analytics tools, customer retention, support, training, sales cycle
About the Company: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and pā€¦
Experience: Experience in customer-facing activities; Previous experience in a marketing or customer engagement role within the software or tech industry.
Type: Full-time
Benefits: Unlimited paid time off policy, Flexible working policy, Health insurance, Health and wellness benefits, Possibility foā€¦

Lumiq

RevOps Manager Toronto
Skills & Focus: RevOps, sales, marketing, customer success, customer journey, revenue growth, performance reports, budgeting, forecasting, KPI
About the Company: At LumiQ, weā€™re on a mission to make professional education enjoyable. As a modern, audio-first learning platform, we empower accounting and finance professionā€¦
Benefits: certified Great Place to Work, transparency, ownership, innovation, empathy

Onetrust

Customer Success Manager Toronto
Skills & Focus: Customer Success, stakeholder management, communication, customer engagement, revenue retention, account management, SaaS, relationship management, customer advocacy, feedback
About the Company: OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, autoā€¦
Experience: 2-3+ years in a client-facing role within a CSM, professional services, or technical consulting role

Nutanix

Customer Experience Architect Toronto
Skills & Focus: customer experience, technical background, building relationships, customer satisfaction, technical onboarding, hybrid multicloud solutions, customer success, stakeholder engagement, Nutanix Certified Expert, customer feedback
About the Company: Nutanix is an equal opportunity employer committed to fostering an inclusive working environment that values collaboration, technical credibility, and the oppoā€¦
Experience: 8-12 years
Salary: USD $0 - $0 per year
Type: Remote
Benefits: Full range of medical, financial, paid time off benefits, including 401(k) eligibility, vacation, sick time, and parentā€¦

Ataccama

Customer Success Manager Toronto
Skills & Focus: Customer Success, Customer Relationships, Data Management, Deployment, Adoption, Renewals, Customer Loyalty, Cross-Sell, Up-Sell, Collaboration
About the Company: We are Ataccama, and we are on a mission to power a better future with data. Our product enables both technical and less technical ā€˜data peopleā€™ across their oā€¦

Creyos

Manager of Customer Success Toronto
Skills & Focus: Customer Success, Account Management, SaaS, Mentorship, Client Satisfaction, Retention, Customer Engagement, Team Leadership, Customer Health Metrics, Salesforce
About the Company: Creyos (formerly Cambridge Brain Sciences) is a leading growth-stage B2B SaaS HealthTech company. Our proprietary brain health tools, including digital cognitiā€¦
Experience: Minimum of 7 years of experience in customer success, account management, or a related role, ideally within the SaaS space.
Type: Hybrid
Benefits: Comprehensive benefits covering medical, dental, vision, mental health, wellness and more.

Servicenow

Principal Success Architect Toronto
Skills & Focus: C-level relationships, Customer Outcomes, product adoption, strategic planning, business value identification, governance frameworks, enterprise programs, customer roadmap development, implementation strategies, ServiceNow best practices
Experience: Senior level position in management consulting, solution consulting, or industry consulting

Telus Agriculture & Consumer Goods

Customer Success Specialist ā€“ Agricultural Solutions Toronto
Skills & Focus: customer support, agriculture, communication, multi-channel interactions, data insights, sustainability, technology solutions, high-performance culture, team collaboration, service excellence
About the Company: TELUS Agriculture & Consumer Goods is a great place to work, prioritizing diversity and innovation to address social challenges through efficient production anā€¦
Experience: Mid Level
Type: Full-Time

Visa

Sr. Consultant, Client Success Toronto
Skills & Focus: Client Success, Implementation, Product Adoption, Operational Excellence, Payment Processing, Retail, eCommerce, Stakeholder Management, Client Engagement, Training Materials
About the Company: Visa is a global payments technology company that connects consumers, businesses, financial institutions, and governments to fast and secure electronic paymentā€¦
Type: Hybrid

Sap

Bilingual Solution Customer Success Manager - HCM Toronto
Skills & Focus: Bilingual, Customer Success, HCM, SaaS, Account Management, HR, Communication Skills, Customer Engagement, Cloud Solutions, Renewal and Expansion Plans
About the Company: SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally kā€¦
Experience: Multiple yearsā€™ experience managing customer engagements or customer other facing experience
Salary: 77800 - 178200(CAD)
Type: Regular Full Time
Benefits: A variety of benefit options including flexible working models and commitment to personal development.

Fabric

Sr. Director of Customer Delivery Toronto
Skills & Focus: enterprise software, customer delivery, AI, automation, retail transformation, implementation lifecycle, project management, customer experience, operational excellence, onboarding
About the Company: fabric is a next-generation commerce platform that provides commerce services for building world-class experiences.
Experience: 10+ years of leadership experience in enterprise Retail SaaS
Salary: CAD $170K to 225K

Visa

Sr. Consultant, Client Success Toronto
Skills & Focus: Client Success, post-sale, relationship management, implementation, adoption, performance optimization, industry trends, client education, cross-functional, travel industry
Type: Hybrid

Achievers

Customer Success Manager I Toronto
Skills & Focus: Customer Success, Account Management, Sales Pipeline, Product Adoption, KPI Establishment, Training, Workshops, CRM, Client Relations, Analytical Skills
About the Company: The Achievers Employee Experience Platformā„¢ empowers employees to recognize each other in real time and aligns them to the values and goals of the company. Witā€¦
Experience: 3+ years of account management experience at a software/SAAS company
Type: Full-time permanent
Benefits: Competitive Pay, Parental Leave Top-up, Health Benefits and Life Insurance Coverage, RRSP Matching, Flexible Vacation, ā€¦

Salesforce

Customer Success Manager, Tableau Toronto
Skills & Focus: Customer Success, Technical Consulting, Salesforce, Technical Support, SaaS, Stakeholder Management, Relationship Building, Feature Guidance, Business Value, Adoption
About the Company: Salesforce is a leading cloud-based software company that focuses on customer relationship management (CRM) and provides a range of enterprise applications focā€¦
Experience: Minimum of 8 years work experience in Technical Customer Success, SaaS platform, or related fields.
Salary: CAD 115,200 - CAD 158,400
Type: Full-time

Veeva Systems

Senior Product Manager Toronto
Skills & Focus: Product Management, SaaS, Cloud-based, Commercial Solutions, Service Center, Customer Success, Agile, UX, Collaboration, Life Sciences
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of theā€¦
Experience: 5+ years of product management experience in the Service/Contact Center software industry
Salary: $100,000 - $200,000 CAD
Type: Full-time
Benefits: Medical, dental, vision, and basic life insurance; PTO and company-paid holidays; Retirement programs; 1% charitable giā€¦

Applovin

Client Success Manager Toronto
Skills & Focus: growth strategy, stakeholder relationships, data-driven, mobile advertising, client success, best practices, strategic guidance, campaign performance, analytical skills, problem solving
About the Company: AppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end software and AI solutions for ā€¦
Experience: Minimum 2+ years of relevant experience in client-facing roles (preferably within digital media), with a strong emphasis on strategy and growth.
Type: Full-time

Loopio Inc.

Customer Solutions Manager Toronto
Skills & Focus: Customer Success, Account Management, Technical Solutions, Data Analysis, Product Strategy, Workflow Improvement, Communication Skills, Relationship Building, Market Trends, Collaboration
About the Company: Loopio is a remote-first workplace headquartered in Canada, offering innovative solutions and dedicated support to enterprise customers.
Experience: 2+ years of Account Management or Customer Success experience
Type: Full-time
Benefits: Health and wellness benefits, dedicated professional mastery allowance, remote work setup including a MacBook laptop, mā€¦

Telus

Client Service Manager - Benefits Management & Enrollment Solutions Toronto
Skills & Focus: Client Services, Team Development, Client Portfolio Health, Operational Excellence, Performance Management, Risk Management, Process Optimization, Stakeholder Management, Benefits Management, Customer Experience
About the Company: Weā€™re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutā€¦
Experience: 10+ years experience in benefits administration and enrollment industry, including systems, processes; 5+ years leading client-facing teams.
Salary: $92,000-$138,000
Type: Full Time
Benefits: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, ā€¦

Klick Health

Business Manager Toronto
Skills & Focus: client success teams, financial reports, invoicing, project management, data points, forecasts, decision making, CST delivery lead, impact, career journey
About the Company: Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And weā€™re still ā€¦

Netomi Ai

AI Specialist Toronto
Skills & Focus: artificial intelligence, customer experience, Generative AI, technical background, innovation, creativity, personal responsibility, initiative, dedication, customer love
About the Company: We are on a mission to create artificial intelligence that builds customer love for the worldā€™s largest global brands. Our platform is used by some of the largā€¦
Experience: Solid technical background in AI; experience in dynamic and uncertain environments.
Type: Full-time

Stripe

Customer Success Engineer Toronto
Skills & Focus: customer success, integration engineer, technical consultant, RESTful APIs, checkout, implementation, technical skills, business skills, product improvements, ecommerce
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companiesā€”from the worldā€™s largest enterprises to the most ambitious startupsā€”use Strā€¦
Experience: 4 - 6 years of customer-facing experience working as a customer success engineer, integration engineer, solution architect, technical consultant, software engineer or similar role

Enable

Customer Success Manager, Mid-Market Toronto
Skills & Focus: Customer Success, Mid-Market, account management, stakeholders, implementation, onboarding, renewal, retention, expansion opportunities, business outcomes
About the Company: We are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driā€¦

Citylitics

Sr. Customer Success Manager Toronto
Skills & Focus: Customer Success, Account Management, Sales, SaaS, Stakeholders, Executive Relationships, B2B, Consultative Approach, Data Hygiene, Problem Solving
About the Company: Citylitics delivers predictive intelligence on local utility & public infrastructure markets. We turn millions of unstructured documents into high value intellā€¦
Experience: 5+ years of B2B Customer Success, Account Management or Sales experience
Benefits: Internal mentorship program, professional growth, skill-based development & learning, internal promotion opportunities.

Servicenow

Senior Customer Engagement Manager Toronto
Skills & Focus: Customer Engagement, Project Management, Cross-functional, Customer Experience, Strategic Initiatives, Collaboration, Value Proposition, Business Executives, Updates, Implementation