Last updated: 2025-05-11

31 Technical Support And Engineering jobs in Tokyo.

Hiring now: Technical Support Engr 2 @ Datadog, Solution Architect @ Pingcap, Technical Consultant @ Workato, Sr Technical Support Spec @ Braze, Technical Support Engr @ Cloudflare, Prod Support Analyst @ Recorded F, Member Of Technical Staff @ Wind River, Jr Technical Support Engr @ Salesforce, Sr Cloud Support Engr @ Snowflake, Parttime Solutions Suppor @ Osaro.Explore more at jobswithgpt.com.

🔥 Skills

technical support (12) customer success (9) Technical Support (8) SaaS (5) troubleshooting (5) Troubleshooting (4) Kubernetes (4) debugging (4) customer engagement (3) SQL (3)

📍 Locations

Tokyo (29) Musashino (2)
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Datadog

Technical Support Engineer 2 Tokyo
Skills & Focus: technical support, SaaS, customer engagement, Zendesk, Jira, Confluence, programming, Linux, professional development, collaboration
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 2+ years of related experience
Type: Full-time
Benefits: Generous global benefits, intra-departmental mentor and buddy program for in-house networking, new hire stock equity (R…

Pingcap

Solution Architect Tokyo
Skills & Focus: Solutions Engineer, database, TiDB, software development lifecycle, Python, cloud environment, automated operations, technical support, backend developer, presentation
About the Company: PingCAP is the fastest-growing enterprise subscription company our investors have ever seen, building TiDB, a globally scalable hybrid transactional and analyt…
Experience: Typically two to five years experience as backend developer or database administrator.
Type: Full-time
Benefits: Competitive salary; Meaningful equity in a fast-growing enterprise startup; Commuter benefits; Employee referral bonus …

Workato

Technical Consultant Tokyo
Skills & Focus: integration, automation, solutions consulting, customer engagement, best practices, technical documentation, cloud deployments, SQL, customer support, process optimization
About the Company: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline ope…
Experience: 3+ years of hands-on experience in solutions and implementation consulting.

Braze

Senior Technical Support Specialist Tokyo
Skills & Focus: Technical Support, SaaS, Customer Engagement, Problem Solving, Communication Skills, Case Management Tools, Programming Languages, Customer-Centric, Teamwork, Technical Escalation
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 3-6 years experience supporting a technical product, ideally in SaaS or Mobile
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Cloudflare

Technical Support Engineer Tokyo
Skills & Focus: Technical Support, Problem Solving, Internet Technologies, Customer Support, Troubleshooting, Command Line Tools, Web Servers, Scripting Languages, Communication Skills, Bilingual
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…

Recorded Future

Product Support Analyst Tokyo
Skills & Focus: Product Support, SaaS, Cybersecurity, Technical Support, Threat Intelligence, API, Incident Resolution, Client Support, Project Management, Problem-Solving
About the Company: Recorded Future is the world’s most advanced, and largest, intelligence company, focused on unlocking insights from the web to improve intelligence and cyber t…
Experience: Minimum of 3 years experience working in the Japanese IT/SaaS industry
Type: Full-time

Wind River

Member of Technical Staff - Technical Support Tokyo
Skills & Focus: technical support, customer success, cloud computing, IoT, embedded systems, DevOps, Kubernetes, AWS, training, problem-solving
About the Company: Wind River Systems products include Ai/ ML suites which assist with digital transformation, making them leaders in the Global edge compute OS market.
Experience: 6-8 years’ experience in development and production operations supporting a cloud-based environment required with 3-5 years of customer facing role experience preferred.

Salesforce

Junior Technical Support Engineer【障害者採用】 Tokyo
Skills & Focus: technical support, customer success, troubleshooting, problem solving, salesforce products, data management, multitasking, analysis, training, web services
About the Company: Salesforce is a global leader in customer relationship management (CRM), helping businesses connect with their customers in a whole new way.
Experience: 3-5 years in technical support or related service role
Type: Full time

Snowflake

(Senior) Cloud Support Engineer Tokyo
Skills & Focus: Cloud Support, Technical Guidance, Customer Support, AWS, Microsoft Azure, Google Cloud, Internet Security, Networking Technologies, Data Warehouse, Team Culture
About the Company: Snowflake is at the forefront of the data revolution, working to build the world's best data and application platform. Our mission is to eliminate data silos a…
Experience: Experience in technical support or similar technical customer-facing roles.
Type: Full time
Benefits: Free lunch at office, 401K, RSU, Phone & Gym reimbursement, Paid Parental Leave, 3 day Summer Vacation & 5 day Year-end…

Osaro

Part-Time Solutions Support Engineer Tokyo
Skills & Focus: deployment support, hardware procurement, robot picking environment, data collection, system test support, Linux/macOS, communication skills, robotic sensors, Python programming, project management
About the Company: OSARO is an AI robotics company headquartered in San Francisco, United States, focusing on developing and selling AI-driven robotic picking systems for custome…
Experience: 2+ years of hands-on work experience in mechanical, electrical or software systems.
Type: Part-time

Palo Alto Networks

Sr. Technical Support Engineer Tokyo
Skills & Focus: Technical Support, Cybersecurity, Cloud Service Provider, Troubleshooting, Customer Success, Endpoint Security, Japanese Language, Communication Skills, Root Cause Analysis, Technical Documentation
About the Company: Palo Alto Networks is a cybersecurity company that aims to protect our digital way of life through innovative solutions and a mission-driven approach.
Experience: 5+ years in support roles
Type: Full-time
Benefits: FLEXBenefits wellbeing spending account, mental and financial health resources, personalized learning opportunities

Weights & Biases

Tier 2 Support Engineer Tokyo
Skills & Focus: support, customer success, escalation, technical aspect, machine learning workflows, customer lifecycle, APAC region, processes, practices, growth
About the Company: At Weights & Biases, our mission is to build the best tools for AI developers. We founded our company on the insight that while there were excellent tools for …

Vonage

Senior Support Engineer Tokyo
Skills & Focus: technical support, API, SDK, SaaS, telecommunications, troubleshooting, customer experience, RESTful APIs, messaging technologies, networking
About the Company: Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communicati…
Experience: 3+ years as a Support Engineer in the telecommunications or SaaS sectors

Qlik

Senior Technical Support Engineer – Data Integration Tokyo
Skills & Focus: Technical Support, Data Integration, Customer Experience, Troubleshooting, Data Warehousing, Cloud Computing, ETL, Java, Big Data, System Analysis
About the Company: Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leve…
Experience: Work experience of over 10 years in IT
Benefits: Genuine career progression pathways and mentoring programs; Culture of innovation, technology, collaboration, and openn…

Zscaler

Manager, Product Support Tokyo
Skills & Focus: Product Support, Customer Success, Technical Leadership, Incident Response, Security Proxies, NGFW, SSL/IPSec VPNs, Firewalls, Customer Management, Team Management
About the Company: Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to m…
Experience: More than 5 years of experience managing teams of up to 15 members
Type: Full-time
Benefits: Various health plans, time off plans for vacation and sick time, parental leave options, retirement options, education …

Notion

Premium Support Agent Tokyo
Skills & Focus: B2B, customer-facing, technical support, technical account management, solutions engineering, customer lifecycle management, technical success strategies, REST APIs, troubleshooting, communication
About the Company: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. …
Experience: 10+ years
Type: Full-time

Amplitude

Technical Support Engineer Tokyo
Skills & Focus: Technical Support, Customer Experience, SDKs, APIs, Problem Solver, Analytics, Support Tools, Zendesk, Intercom, Native Level Japanese
About the Company: Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3,800 customers, including Atlassian, NBCUniv…
Experience: Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate

Workato

Intern - Platform Solutions Engineer Tokyo
Skills & Focus: automation workflows, integration connectors, data analysis, customer support, technical skills, collaboration, project objectives, debugging, customer experience, training workshops
About the Company: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline ope…
Type: Internship

Mirantis

Technical Support Engineer Tokyo
Skills & Focus: Technical Support, Mirantis Container Cloud, Kubernetes, Customer Satisfaction, Troubleshooting, Configuration, Knowledge Base, Upgrade Assistance, Product Bugs, Feature Requests
About the Company: Mirantis is focused on delivering full-stack cloud-native expertise, helping organizations deploy and manage Kubernetes and OpenStack solutions.
Type: Full-time

Rubrik

Senior Customer Success Engineer Tokyo
Skills & Focus: customer success, technical support, cloud deployments, troubleshooting, vmware, Kubernetes, Google Cloud Platform, AWS, Azure, scripting
About the Company: Rubrik is one of the fastest growing companies in Silicon Valley, revolutionizing data protection and management in the emerging multi-cloud world. We are the …
Experience: 4+ years doing enterprise technical support/Dev Ops, Troubleshooting including advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and vmware administration
Type: Full-time

Palo Alto Networks

Customer Success & Support Jobs Tokyo
Skills & Focus: Customer Success, Support, Engineering, Professional Services, Cybersecurity, Collaboration, Problem-solving, High-touch sales, Technical Q&A, Webinars
About the Company: Palo Alto Networks is a global cybersecurity company that provides necessary products, services, and support to enable an inclusive and effective cyber defense.

Datadog

Technical Support Engineer 1 Tokyo
Skills & Focus: Technical Support, Customer Interaction, Linux, Cloud Security, Technical Issues, Education, Integrations, Problem Solving, Continuous Learning, Collaboration
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Some programming experience and a basic knowledge of Linux
Type: Full-time
Benefits: Best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy program, new hire stock equity …

Netapp, Inc.

Account Technology Specialist Tokyo
Skills & Focus: cloud, container orchestration, automation, data management, Kubernetes, infrastructure, virtualization, pre-sales, technical support, solution development
About the Company: NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. We help our customers identify and re…
Experience: 8 years
Type: Full-time
Benefits: Comprehensive health care, life and accident plans, emotional support resources, legal services, financial savings prog…

Wix

Team Lead - Technical Customer Care Tokyo
Skills & Focus: solutions engineers, developers, technical customer care, customer integration, api architecture, QA, customer success, onboarding, technical support, rollout plans
About the Company: Wix is a leading cloud-based web development platform that empowers users to create professional websites with ease.
Type: Full-time

Woven By Toyota

Team Lead, Enterprise AI SRE Tokyo
Skills & Focus: AI development, Enterprise AI, SRE team, monitoring, debugging, alerting tools, on-call support, incident processes, release processes, customer experience
About the Company: Woven by Toyota, a part of the Toyota Group, is challenging the current state of mobility through human-centric innovation and empowering mobility transformati…
Experience: Solid technical and leadership background in SRE technologies

Tomra

Junior Applications Engineer Tokyo
Skills & Focus: Applications Engineer, R&D, data analysis, technical support, customer engagement, process improvements, market intelligence, product features, technical concepts, problem-solving

Minitab

Cloud Deployment Consultant Tokyo
Skills & Focus: Cloud Deployment, Minitab Connect, Real-Time SPC, customer success, software implementation, SaaS product, troubleshooting, technical documentation, communication skills, analytical thinking
About the Company: Minitab fosters a collaborative environment where innovation, customer focus, and professional growth are at the heart of everything we do. You’ll have the opp…
Experience: 1-3 years of experience in software implementation, professional services, or customer success (preferably for an enterprise SaaS product)
Type: Full-time

Appier

Technical Solutions Consultant Tokyo
Skills & Focus: AI, SaaS, technical specifications, SQL, Javascript, iOS, Android, data integration, digital marketing, customer insights
About the Company: Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of dem…
Experience: 3+ years in a relevant position

Rescale

Customer Success Engineer Tokyo
Skills & Focus: high-performance computing, customer success, technical support, HPC environments, digital transformation, cloud infrastructure, enterprise customers, aerospace engineering, technical presentations, HPC simulation software
About the Company: Rescale is a high-performance computing platform that propels the creation of groundbreaking innovations such as supersonic airplanes, next-gen biotech, air ta…
Experience: Background in a customer-facing role, technical support, or professional service.
Type: Full-time
Benefits: Equal opportunities employer, commitment to diversity and candidate privacy.

Komoju

Full-stack Customer Engineer Musashino
Skills & Focus: customer service, technical support, programming, debugging, HTTP, SQL, REST, customer success, incident response, Ruby on Rails
About the Company: KOMOJU (by Degica) is the leading cross-border payment gateway for Japan, powering payments for companies like Steam and TikTok. We provide payment infrastruct…
Experience: Extensive experience in any programming language and systematic debugging.
Benefits: Remote work with office space options, 10 days regular vacation, additional 5 days summer and winter vacation, paid bir…
Full-stack Customer Engineer Musashino
Skills & Focus: customer success, technical inquiries, problem-solving, debugging, engineering support, solution development, code contributions, complex issue resolution, customer advocacy, observability
About the Company: KOMOJU (by Degica) is the leading cross-border payment gateway for Japan, providing payment infrastructure for merchants through developer-friendly APIs.
Type: Full-time
Benefits: 10 days regular vacation, additional 5 days summer and 5 days winter vacation, Paid birthday holiday, Budget for self-l…