41 Technical And Product Support jobs in Tokyo.

Hiring now: Cloud Support Engr Platfo @ Epam, Support Account Mgr @ Servicenow, Technical Consultant @ Workato, Network Monitoring Spec @ Rakuten Mo, Prod Spec @ Turnitin, Mgr Prod Support @ Zscaler, Technical Success Engr @ Splunk, Technical Support Engr @ Amplitude, Sr Customer Success Engr @ Rubrik, テクニカルサポートエンジニア @ Walkme.Explore more at jobswithgpt.com.

🔥 Skills

technical support (12) Technical Support (10) customer support (7) collaboration (7) troubleshooting (6) problem-solving (6) Troubleshooting (6) Problem Solving (6) communication skills (5) customer success (5)

📍 Locations

Tokyo (37) Musashino (3) Susono (1)
🔍 Go to full job search

Epam

Cloud Support Engineer (Platform – KR) Tokyo
Skills & Focus: Cloud Platform, API development, Java, Python, SQL, Linux, troubleshooting, JSON, Korean communication, customer support
About the Company: EPAM is a leading global provider of digital platform engineering and development services.
Type: Full-time
Benefits: By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024, Glassdoor’s Top 100 Best Places to Wo…

Servicenow

Support Account Manager Tokyo
Skills & Focus: customer satisfaction, proactive services, reactive services, service management, C-Level stakeholders, service level agreements, performance reviews, trend analysis, cross-functional teams, business critical issues
Senior Technical Support Engineer(Asset & Technology Operation Management) Tokyo
Skills & Focus: technical support, troubleshoot, customer support, Java, JavaScript, flexibility, problem solving, collaboration, communication, diagnostic tools
About the Company: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …
Experience: 4+ years customer facing technical support experience
Type: Full-time

Workato

Technical Consultant Tokyo
Skills & Focus: integration, automation, solutions consulting, customer engagement, best practices, technical documentation, cloud deployments, SQL, customer support, process optimization
About the Company: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline ope…
Experience: 3+ years of hands-on experience in solutions and implementation consulting.

Rakuten Mobile

Network Monitoring Specialist Tokyo
Skills & Focus: network quality, customer experience, complaint handling, work management, incident management, communication skills, collaboration, Japanese language, escalation, priorities management
About the Company: The Unified Monitoring & Rescue Operations Department is responsible for overseeing service and network quality to maintain the resiliency of the Cloud Native …
Experience: Experience in network operations or customer service handling.
Type: Full-time

Servicenow

Staff Technical Support Engineer Tokyo
Skills & Focus: technical support, customer service, problem solving, AI, JavaScript, TCP/IP, networking, collaboration, flexibility, mentoring
About the Company: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …
Experience: 6+ years customer facing technical support expertise
Type: Flexible
Support Account Manager Tokyo
Skills & Focus: customer satisfaction, support management, cross-functional teams, business value, service level agreements, performance reviews, problem resolution, service management, trend analysis, stakeholder engagement
About the Company: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in deli…

Turnitin

Product Specialist Tokyo
Skills & Focus: client support, technical queries, problem-solving, communication skills, team-oriented environment, product issues, product management, technical documentation, customer relations, strategic initiatives
Experience: Technical or customer support background

Zscaler

Manager, Product Support Tokyo
Skills & Focus: Product Support, Customer Success, Technical Leadership, Incident Response, Security Proxies, NGFW, SSL/IPSec VPNs, Firewalls, Customer Management, Team Management
About the Company: Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to m…
Experience: More than 5 years of experience managing teams of up to 15 members
Type: Full-time
Benefits: Various health plans, time off plans for vacation and sick time, parental leave options, retirement options, education …

Splunk

Technical Success Engineer Tokyo
Skills & Focus: technical success, customer health, product support, advisory services, cloud deployments, enterprise, escalation management, technical guidance, customer success, monitoring
About the Company: Splunk provides a platform for operational intelligence, helping organizations improve security, reliability, and innovation velocity.
Experience: 5+ years in technical support, professional services, systems administration/engineering, or related technical experience.
Type: Hybrid Remote

Amplitude

Technical Support Engineer Tokyo
Skills & Focus: Technical Support, Customer Experience, SDKs, APIs, Problem Solver, Analytics, Support Tools, Zendesk, Intercom, Native Level Japanese
About the Company: Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3,800 customers, including Atlassian, NBCUniv…
Experience: Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate

Rubrik

Senior Customer Success Engineer Tokyo
Skills & Focus: customer success, technical support, cloud deployments, troubleshooting, vmware, Kubernetes, Google Cloud Platform, AWS, Azure, scripting
About the Company: Rubrik is one of the fastest growing companies in Silicon Valley, revolutionizing data protection and management in the emerging multi-cloud world. We are the …
Experience: 4+ years doing enterprise technical support/Dev Ops, Troubleshooting including advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and vmware administration
Type: Full-time

Walkme

テクニカルサポートエンジニア Tokyo
Skills & Focus: テクニカルサポート, 問題解決, 顧客サービス, トラブルシューティング, 製品, サービス, コミュニケーション, デジタルアダプション, エンゲージメント, ガイダンス
About the Company: WalkMeは、今日急速に進んでいるデジタル世界において、ビジネスリーダーがテクノロジーの約束を実現できるようにするために、デジタル・アダプション・プラットフォーム（DAP）と呼ばれる革新的なサービスを確立したマーケットリーダーです。WalkMeのガイダンス、エンゲージメント、洞察力、および自動化により、従業員はより…

Sensor Tower

Customer Support Specialist Tokyo
Skills & Focus: Customer Support, Mobile App Ecosystem, Customer Service, Inquiries Resolution, Fluent in Japanese, Fluent in English, High-Growth Technology Companies, Front-line Support, Hybrid Role, Tokyo Office
About the Company: Sensor Tower is dedicated to providing insights and analytics for the mobile app ecosystem to help businesses grow.
Experience: Experience in customer support or similar role preferred
Type: Hybrid

Procelys

Regional Technical Support Tokyo
Skills & Focus: technical support, product development, customer feedback, application troubleshooting, business managers support, scientific cooperation, technical presentations, performance issues, regulatory standards, market analysis

Zadara

Cloud Support & Operations Manager Tokyo
Skills & Focus: Cloud Support, Operations Management, Customer Assistance, Process Enhancement, Team Management, Customer Experience, Collaboration, Problem Resolution, System Issue Management, Strategy Development

Google

Cloud Technical Solutions Engineer, Networking (Japanese, English) Tokyo
Skills & Focus: Networking, Debugging, Technical Support, Cloud Computing, Troubleshooting, Customer Advocacy, Problem-Solving, Documentation, System Administration, Engineering
About the Company: Google Cloud helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. Google is an equal opportu…
Experience: 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.

Datadog

Technical Support Engineer 2 Tokyo
Skills & Focus: technical support, SaaS, customer engagement, Zendesk, Jira, Confluence, programming, Linux, professional development, collaboration
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 2+ years of related experience
Type: Full-time
Benefits: Generous global benefits, intra-departmental mentor and buddy program for in-house networking, new hire stock equity (R…

Nutanix

Manager, Worldwide Support Tokyo
Skills & Focus: technical leadership, team management, customer support, process improvement, workflow management, incident management, project management, collaboration, communication skills, team development
Experience: 10+ years of experience in enterprise technical support and in troubleshooting and debugging complex issues or several years of experience in management and team-leading

Braze

Senior Technical Support Specialist Tokyo
Skills & Focus: Technical Support, SaaS, Customer Engagement, Problem Solving, Communication Skills, Case Management Tools, Programming Languages, Customer-Centric, Teamwork, Technical Escalation
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 3-6 years experience supporting a technical product, ideally in SaaS or Mobile
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Cloudflare

Technical Support Engineer Tokyo
Skills & Focus: Technical Support, Problem Solving, Internet Technologies, Customer Support, Troubleshooting, Command Line Tools, Web Servers, Scripting Languages, Communication Skills, Bilingual
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…

Boston Scientific

Technical Service Consultant Tokyo
Skills & Focus: CRM, Technical Support, Customer Training, Troubleshooting, Clinical Knowledge, Quality Management, Engineering Knowledge, Communication Skills, Problem Solving, Collaboration
Type: Full-time
Benefits: ABP (Bonus Program for Administrative Positions)

Salesforce

Director, Technical Support Engineering (Japan Incident Management) Tokyo
Skills & Focus: Technical Support, Incident Management, Customer Communication, Escalation, Management, Team Leadership, Business Impact, Stakeholder Interaction, Problem Solving, Customer Satisfaction
About the Company: Salesforce is committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, i…
Experience: 5+ years of management experience in a support or escalation team
Type: Full time
Benefits: Salesforce offers a range of employee benefits, including those related to equality and inclusion.

Nutanix

Systems Reliability Engineer - Technical Support Tokyo
Skills & Focus: technical support, troubleshooting, debugging, customer support, cloud solutions, problem-solving, teamwork, knowledge base, communication, process improvement
About the Company: Nutanix was founded in 2009 and is headquartered in San Jose, California. It is a global leader in the hybrid cloud solutions industry, employing over 6000 peo…

Weights & Biases

Tier 2 Support Engineer Tokyo
Skills & Focus: support, customer success, escalation, technical aspect, machine learning workflows, customer lifecycle, APAC region, processes, practices, growth
About the Company: At Weights & Biases, our mission is to build the best tools for AI developers. We founded our company on the insight that while there were excellent tools for …

Palo Alto Networks

Sr. Technical Support Engineer (AI Security) Tokyo
Skills & Focus: Technical Support, AI/ML, Cloud platforms, Network security, Security tools, Linux, Troubleshooting, Customer-facing, Communication skills, Technical documentation
About the Company: At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.
Experience: Experience in AI/ML technologies, customer-facing technical support role.
Type: Full-time
Benefits: FLEXBenefits wellbeing spending account with over 1,000 eligible items, mental and financial health resources, personal…

Vonage

Senior Support Engineer Tokyo
Skills & Focus: technical support, API, SDK, SaaS, telecommunications, troubleshooting, customer experience, RESTful APIs, messaging technologies, networking
About the Company: Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communicati…
Experience: 3+ years as a Support Engineer in the telecommunications or SaaS sectors

Prisma Cloud

Technical Support Engineer Tokyo
Skills & Focus: Technical Support, Prisma Cloud, Troubleshooting, Support Cases, Root Cause Analysis, Technical Documentation, Knowledge Base, Fault Isolation, Engineering Collaboration, Communication Skills
About the Company: A leader in cybersecurity providing innovative cloud security solutions.
Experience: 3-5 years in technical support or engineering roles
Type: Full-time
Benefits: Health insurance, paid time off, 401(k) with company match

Workato

Product Support Analyst Tokyo
Skills & Focus: Product Support, Customer Support, Japanese Fluency, Debugging, Application Support, Integration Technology, Troubleshooting, Communication Skills, Team Player, Time Management
About the Company: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline ope…
Experience: 1-3 years of experience in the IT industry troubleshooting and responding to customer inquiries
Type: Full-time
Benefits: Multitude of benefits, vibrant and dynamic work environment, flexible and trust-oriented culture

Notion

Premium Support Agent Tokyo
Skills & Focus: B2B, customer-facing, technical support, technical account management, solutions engineering, customer lifecycle management, technical success strategies, REST APIs, troubleshooting, communication
About the Company: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. …
Experience: 10+ years
Type: Full-time

Turnitin

Product Specialist Tokyo
Skills & Focus: client support, technical support, problem-solving, communication skills, fast-paced environment, Learning Management Systems, web technologies, Software as a Service (SaaS), technical documentation, Microsoft Office products
About the Company: When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partner…
Experience: Bachelor’s degree or applicant with experience working in a customer support role
Type: Full-time
Benefits: Remote First Culture, Health Care Coverage, Education Reimbursement, Competitive Paid Time Off, 4 Self-Care Days per ye…

Datadog

Technical Support Engineer 1 Tokyo
Skills & Focus: Technical Support, Customer Interaction, Linux, Cloud Security, Technical Issues, Education, Integrations, Problem Solving, Continuous Learning, Collaboration
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Some programming experience and a basic knowledge of Linux
Type: Full-time
Benefits: Best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy program, new hire stock equity …

Palo Alto Networks

Customer Success & Support Jobs Tokyo
Skills & Focus: Customer Success, Support, Engineering, Professional Services, Cybersecurity, Collaboration, Problem-solving, High-touch sales, Technical Q&A, Webinars
About the Company: Palo Alto Networks is a global cybersecurity company that provides necessary products, services, and support to enable an inclusive and effective cyber defense.

Nutanix

Manager, Worldwide Support Tokyo
Skills & Focus: leadership, technical support, team management, process improvement, customer support, problem-solving, collaboration, technical duties, metrics management, communication skills
Experience: 10+ years of experience in enterprise technical support

Universal Robots

Application Engineer Tokyo
Skills & Focus: technical support, robotics, automation, programming, troubleshooting, customer training, technical documentation, collaborative robots, system integration, Bilingual
About the Company: As part of Universal Robots, you become part of a global success. Our robotic arms help our customers improve productivity, profitability and create a safer wo…
Experience: Minimum 5 years’ experience in robotics or automation industry
Type: Full-time

Figma

Enterprise Support Specialist Tokyo
Skills & Focus: Enterprise Support, technical SaaS product, customer experience, diagnose issues, consultative communication, empathetic problem solving, system administration, troubleshooting SAML/SSO, UX/UI design, cross-functional alignment
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 2+ years’ experience working in a support environment for a technical SaaS product
Type: Full-time

Bd

Field Service Engineer Tokyo
Skills & Focus: Field Service, Engineer, Medical Devices, Customer Experience, Installation, Maintenance, Technical Support, Travel, Problem Solving, Collaboration
About the Company: BD is one of the largest global medical technology companies, advancing the world of health by improving medical discovery, diagnostics, and the delivery of ca…
Experience: Entry to Senior
Salary: Competitive
Type: Full-Time
Benefits: Healthcare, 401(k)/ Retirement Plans, Professional Development, Paid Time Off, Awards & Recognition

Komoju

Full-stack Customer Engineer Musashino
Skills & Focus: technical assistance, debugging, customer experience, problem-solving, customer support, collaboration, engineering tasks, technical inquiries, solution development, code contribution
About the Company: KOMOJU (by Degica) is the leading cross-border payment gateway for Japan. We power payments for companies like video game distribution platform Steam and the p…
Type: Full-time
Benefits: 10 days regular vacation, additional 5 days summer and 5 days winter vacation, Paid birthday holiday, Budget for self-l…
Full-stack Customer Engineer Musashino
Skills & Focus: customer service, technical support, programming, debugging, HTTP, SQL, REST, customer success, incident response, Ruby on Rails
About the Company: KOMOJU (by Degica) is the leading cross-border payment gateway for Japan, powering payments for companies like Steam and TikTok. We provide payment infrastruct…
Experience: Extensive experience in any programming language and systematic debugging.
Benefits: Remote work with office space options, 10 days regular vacation, additional 5 days summer and winter vacation, paid bir…
Full-stack Customer Engineer Musashino
Skills & Focus: customer success, technical inquiries, problem-solving, debugging, engineering support, solution development, code contributions, complex issue resolution, customer advocacy, observability
About the Company: KOMOJU (by Degica) is the leading cross-border payment gateway for Japan, providing payment infrastructure for merchants through developer-friendly APIs.
Type: Full-time
Benefits: 10 days regular vacation, additional 5 days summer and 5 days winter vacation, Paid birthday holiday, Budget for self-l…

ウーブン・バイ・トヨタ

カスタマーエンジニア・ソリューションアーキテクト Susono
Skills & Focus: カスタマーエンジニア, ソリューションアーキテクト, 技術的問題, 技術サポート, 発明家, 協力, 革新的, ハイブリッド, コミュニケーション能力, 問題解決能力
About the Company: ウーブン・バイ・トヨタは、トヨタグループの一員として、人を想うイノベーションを生み出し、モビリティの変革に挑戦しています。
Experience: 技術的なスキル、コミュニケーション能力、問題解決能力
Type: ハイブリッド