48 Customer Success Manager jobs in Tokyo.

Hiring now: Customer Success Advocate @ Servicenow, Anaplan Renewal Mgr @ Anaplan, Customer Success Associat @ Datadog, Enterprise Customer Succe @ Asana, Customer Success Engr @ Woven By T, Customer Success Mgr Inte @ Recorded F, Customer Success Mgr @ Openai, Sr Success Guide @ Salesforce, Customer Success Mgr Csm @ Wrike, Enterprise Customer Succe @ Canonical.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (27) customer success (8) product adoption (5) Account Management (5) relationship management (5) customer satisfaction (5) Collaboration (4) customer experience (4) cross-functional collaboration (4) SaaS (4)

📍 Locations

Tokyo (46) Musashino (2)
🔍 Go to full job search

Servicenow

Customer Success Advocate Tokyo
Skills & Focus: Customer Outcomes, platform adoption, customer engagement, success plays, account management, customer needs, customer success, technical health, deployment activities, best practice development
About the Company: ServiceNow is a platform service provider that accelerates customer results through a portfolio of services and solutions, aiming to improve platform adoption …
Experience: Experience in customer success, team management, and account management preferred.
Type: Full-time

Anaplan

Anaplan Renewal Manager Tokyo
Skills & Focus: Customer Renewals, Collaboration, Negotiation, Customer Relationship, Renewal Forecasting, Process Improvement, Risk Mitigation, Data Management, Business Process Documentation, Analytical Skills
About the Company: At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so o…
Experience: 7+ years in SaaS renewals, sales, or customer success

Datadog

Customer Success Associate Tokyo
Skills & Focus: Customer Success, account management, customer relationships, product adoption, renewal risks, sales cycle, negotiating contracts, customer experience, strategic relationships, cross-functional collaboration
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 0-2 years
Benefits: Best-in-breed onboarding, sales training in MEDDIC and Command of the Message, an inclusive company culture, opportunit…

Asana

Enterprise Customer Success Manager Tokyo
Skills & Focus: Customer Success, Consulting, Account Management, Enterprise-level accounts, Customer-centric, Cross-functional collaboration, Japanese market, Data-driven, Stakeholder management, Hybrid workplace
About the Company: Asana helps teams orchestrate their work, from small projects to strategic initiatives.
Experience: 5+ years
Type: Full-time

Woven By Toyota

Customer Success Engineer Tokyo
Skills & Focus: Customer Success, Engineering, Stakeholder Management, Problem Solving, Communication Skills, Adaptability, Mobility, Innovation, Business Development, Collaboration
About the Company: Woven by Toyota, a part of the Toyota Group, is challenging the current state of mobility through human-centric innovation and empowering mobility transformati…
Type: Hybrid

Recorded Future

Customer Success Manager, Intelligence Services Tokyo
Skills & Focus: customer success, SaaS, cybersecurity, client engagement, account renewals, risk assessment, communication, program management, presentation skills, collaboration
About the Company: With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world’s most advanced, and largest…
Experience: 3 years of SaaS experience, including subject matter expertise in commercial/enterprise customer communications

Openai

Customer Success Manager Tokyo
Skills & Focus: customer success, enterprise, relationship management, strategic advice, adoption, cross-functional collaboration, KPI, customer advocacy, AI, global organizations
About the Company: OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the bounda…
Experience: 8+ years in a customer success (or similar) role, preferably with technical enterprise products, and 5+ years managing relationships with large, global, and complex organizations.
Type: Full time
Benefits: Relocation assistance

Salesforce

Senior Success Guide Tokyo
Skills & Focus: Salesforce, Customer Success, onboarding, consulting, technical guidance, best practices, Assessment, presentation skills, cloud products, multitasking
About the Company: Salesforce is an equal employment opportunity and affirmative action employer. We believe that the business of business is to improve the state of our world.
Experience: 3 years
Type: Full time

Wrike

Customer Success Manager (CSM) Tokyo
Skills & Focus: Customer Success Management, Business Strategies, Customer Relationships, Engagement Strategies, Customer ROI, Work Management, Change Management, Project Management, Team Collaboration, Customer-centric Actions
About the Company: Wrike is the most powerful work management platform built for teams and organizations looking to collaborate and increase productivity while freeing people to …
Experience: 3+ years experience in Customer Success Management or customer-facing role supporting mid-market clients.
Type: Full-time
Benefits: Life Insurance, Long Term Disability Insurance, EAP, Health Insurance, Corporate Pension Plan, Parental Leave, Voluntee…

Salesforce

Senior Customer Success Manager (BTC) Tokyo
Skills & Focus: Customer Success, Business Value, Salesforce Implementation, Change Management, Risk Mitigation, Executive Relationships, Consulting Skills, Cloud Specialization, Governance, Customer Journey
About the Company: Salesforce is a cloud-based software company that provides customer relationship management services and applications focused on sales and marketing.
Type: Full-time

Canonical

Enterprise Customer Success Manager Tokyo
Skills & Focus: Customer Success Manager, onboard new customers, cloud computing, data applications, project coordination, customer engagement plans, customer portfolio management, agile methodologies, Salesforce experience, multilingual proficiency
About the Company: Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important…
Experience: Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Type: Full-time
Benefits: Distributed work environment with twice-yearly team sprints in person, personal learning and development budget of USD …

Servicenow

Customer Success Executive Tokyo
Skills & Focus: Customer Success, AI integration, relationship management, digital transformation, account delivery governance, executive relationships, co-delivery models, implementation strategies, consultants, customer outcomes
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intellig…
Experience: 12+ years progressive experience as part of a professional services organization

Perplexity Ai

Customer Success and Support Operations Leader Tokyo
Skills & Focus: Customer Success, Support Operations, APAC, Team Development, Operational Scaling, Technical Support, Customer Engagement, Cross-Functional Collaboration, Account Management, Product Adoption
About the Company: At Perplexity, we've experienced tremendous growth and adoption since publicly launching the world's first fully functional conversational answer engine in 202…
Experience: 7+ years of experience in customer-facing roles
Type: Full-time

Terrascope

Customer Success Manager (CSM) Tokyo
Skills & Focus: Customer Success, Sustainability Goals, Decarbonization, Carbon Footprinting, Scope 3 Emissions, GHG Protocol, Implementation, Technical Expertise, Business Value, Collaboration
About the Company: Terrascope is a leading decarbonisation software platform designed specifically for the Land, Nature (LAN), and the Net-Zero Economy (NZE). Our comprehensive s…
Type: Full-time

Sap

HXM Customer Success Manager Senior Advisor Tokyo
Skills & Focus: Customer Success, Engagement, Cloud Strategy, Relationship Building, Communication, SAP SuccessFactors, Business Technology Platform, Project Management, Consulting, HR
About the Company: SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience manag…
Experience: 3-5+ years’ experience in a customer-facing role
Type: Regular Full Time
Benefits: Variety of benefit options, recognition for individual contributions.

Notion

Customer Success Manager Tokyo
Skills & Focus: Customer Success, Account Management, product adoption, retention, business revenue, business growth, user training, SaaS, Japanese, empowerment
About the Company: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. …
Experience: 5+ years experience in Customer Success or Account Management at a fast growing software company
Type: Full-time

Servicenow

Senior Customer Success Manager Tokyo
Skills & Focus: Customer Success, AI, Japanese, Technical Health, Projects, Success Plays, Value from Investment, Stakeholder Engagement, Issues Resolution, Collaboration
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelli…
Experience: Minimum 7 years of related work experience; OR equivalent work experience.

Ecovadis

Senior Customer Success Coordinator Tokyo
Skills & Focus: Customer Success, operational management, stakeholder engagement, sustainable procurement, customer relationships, platform demonstrations, program reports, data analysis, project management, team collaboration
About the Company: EcoVadis is a digital SaaS solution designed to help organizations implement sustainable procurement initiatives across their global supply chains.

Servicenow

Customer Success Executive Tokyo
Skills & Focus: risk management, customer retention, product adoption, governance, SLA compliance, customer satisfaction, internal governance, incident management, Sales collaboration, prescriptive guidance

Visa

Director, Client Success Tokyo
Skills & Focus: Client Success, Client Services, Operational Solutions, Product Adoption, Leadership, Client Advocacy, Strategic Guidance, Market Trends, Consultative Support, Cross-functional Coordination
About the Company: Visa is a global payments technology company that enables consumers, businesses, banks, and governments to use digital currency instead of cash and checks. As …
Experience: Proven experience in client relationship management, operations management, and thought leadership within the payment processing industry, with experience in managing client success metrics.
Type: Hybrid

Similarweb

Director of Customer Success Tokyo
Skills & Focus: Customer Success, SaaS, Digital Marketing, Consulting, Team Management, Client Relationships, Revenue Retention, Data Analysis, Negotiation, Presentation Skills
About the Company: At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data a…
Experience: 5+ years experience in leading customer-facing organizations

Asana

Renewals Manager Tokyo
Skills & Focus: Renewals process, Customer success, Client renewals, Contract negotiations, Upsell opportunities, Customer satisfaction, Account management, Quota achievement, Project management, Stakeholder engagement
About the Company: Asana is a work management platform that helps organizations coordinate work and collaborate to achieve their biggest goals together. With 11+ offices worldwid…
Experience: 2-5 years of experience with software/subscription renewals or account management - SaaS a plus
Type: Full-time

Salesforce

Senior Customer Success Manager (Manufacturing) Tokyo
Skills & Focus: Customer Success, Manufacturing, Salesforce, Cloud specialization, Business value, Risk mitigation, Executive relationships, Stakeholder management, Consulting skills, Japanese language
About the Company: We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every indus…
Experience: 7-10 years
Type: Full-time
Senior Principal Success Manager, Financial Services Tokyo
Skills & Focus: Customer Success Management, C-level relationships, Financial Services, Business Value, Salesforce, Risk Mitigation, Consultancy, Change Management, Project Management, Cloud-based Enterprise IT
About the Company: Salesforce is a global leader in customer relationship management (CRM) software and applications.
Experience: 15+ years of work experience
Type: Full time

Visa

Consultant, Client Success Tokyo
Skills & Focus: Client Success, Visa Commercial, Money Movement Solutions, operational consultant, relationship management, data-driven optimization, cross-functional customer service, problem management, client experience, best practices
About the Company: Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of …
Type: Hybrid

Similarweb

Customer Success Manager Tokyo
Skills & Focus: Customer Success, Data-driven insights, Client engagement, Onboarding process, Churn risk management, Upsell opportunities, Digital marketing, Analytical skills, Team collaboration, Relationship building
About the Company: Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of compani…
Experience: 2-3 years
Type: Full-time
Benefits: competitive compensation packages, regular team outings, happy hours

Nutanix

Customer Experience Manager Tokyo
Skills & Focus: customer experience, technical background, relationships, remote work, customer success, collaboration, technical credibility, cloud solutions, customer satisfaction, product adoption
About the Company: Nutanix is a cloud computing company that specializes in enterprise cloud platform solutions. They focus on driving customer satisfaction with hybrid multiclou…
Experience: 8-12 years
Type: Hybrid

Financial Times

Client Relationship Executive/Manager Tokyo
Skills & Focus: client relationship, account management, retention, upselling, negotiation skills, customer success, cross-selling, salesforce, strategic attitude, influencing skills
About the Company: The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver …
Experience: Confirmed account management experience and of meeting or exceeding retention and upsell revenue targets with a strategic attitude.
Type: Full-time
Benefits: Generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities t…

Sap

Account Executive Tokyo
Skills & Focus: Customer Centric Strategy, Cloud Revenue Growth, Cross-functional Collaboration, Customer Visibility, Proactive Engagement, Sales Handover, Cloud Adoption, Business Transformation, Executive Relationships, Renewals and Retention
About the Company: SAP helps the world run better by enabling individuals and organizations to bring out their best and drive successful transformations.
Type: Regular Full Time
Benefits: Variety of benefit options including inclusion, health, and well-being.

Ecovadis

Customer Success Coordinator Tokyo
Skills & Focus: Customer Success, Sustainable procurement, Operational management, Account Managers, Platform demonstrations, Data analysis, Customer relationships, Project management, Teamwork, Customer support
About the Company: EcoVadis is a digital SaaS solution designed to help companies scale their sustainable procurement initiatives across their global supply chain.
Type: Full-time

Anaplan

Customer Success Business Partner Tokyo
Skills & Focus: Customer Success, Business Partner, deployment, user adoption, customer satisfaction, agile methodology, project delivery, consulting experience, data integration, planning and modeling
About the Company: At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading scenario planning and analysis platform. Our custome…
Experience: 5+ years of business consulting and implementation experience

Box

Manager of Enterprise Customer Success Tokyo
Skills & Focus: Customer Success, team management, strategic improvements, customer relationships, data-driven strategies, cross-functional collaboration, project management, platform adoption, high-growth environment, executive relationships
About the Company: Box is the world’s leading Content Cloud, trusted by over 115K organizations globally, including nearly 70% of the Fortune 500. The company provides secure, en…
Experience: 5+ years managing customer relationships; 3+ years managing a team.
Type: Full-time

Visa

Analyst, Client Success Tokyo
Skills & Focus: Client Success, operational relationship, operational support, client advocacy, implementation readiness, client engagement, self-service tools, cross-functional collaboration, market initiatives, Value Added Services
About the Company: Visa is a global payments technology company that connects consumers, businesses, banks, and governments to fast and secure electronic payments.
Type: Hybrid

Anaplan

Customer Success Business Partner Tokyo
Skills & Focus: customer success, project delivery, user adoption, agile methodology, architectural SME, data integration, business consulting, Sales and Product, client facing skills, enterprise companies
About the Company: At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading scenario planning and analysis platform. Our custome…
Experience: 5+ years of business consulting and implementation experience with multi-dimensional systems
Type: Full-time

Notion

Customer Success Manager Tokyo
Skills & Focus: Customer Success, onboarding, training, expansion, adoption, portfolio management, sales, feedback, collaboration, program management
About the Company: Notion is on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challen…
Experience: 3+ years
Type: Full-time

Datadog

Customer Success Manager Tokyo
Skills & Focus: customer success, on-boarding, up-selling, cross selling, relationship management, renewal risks, adoption rates, collaborate, customer experience, growth opportunities
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 5-7 years of experience in a customer account facing role
Benefits: Best-in-breed onboarding, Sales training, inclusive company culture, continuous professional development, new hire stoc…

Portcast

Customer Success Manager Tokyo
Skills & Focus: Customer Success, client retention, Japanese market, technical queries, market presence, partner account management, business expansion, paid trials, issue resolution, long-term partnerships
About the Company: Portcast is Singapore-based B2B SaaS platform providing real time vessel and container visibility, tracking and dynamic predictive analytics for LSPs, LogTech,…

Vimeo

Senior Customer Success Manager - Enterprise Tokyo
Skills & Focus: Customer Success Management, Enterprise, Leadership, SaaS, Client Relationships, Retention, Growth, Communication, Video Technologies, Japanese
About the Company: Vimeo is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to …
Experience: 5+ years in a customer-facing role within the SaaS industry

Sap

Sales HXM Customer Success Manager Advisor Tokyo
Skills & Focus: Customer Success, Business Strategy, Cloud Solutions, Account Management, Relationship Building, Communication, SAP SuccessFactors, Technology Platforms, Customer Engagement, Proactive Learning
About the Company: SAP's innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. SAP is a m…
Experience: 2-3+ years
Type: Full Time
Benefits: A variety of benefit options including health and well-being programs, a collaborative team environment, and commitment…

Woven By Toyota

Customer Success Engineering Specialist Tokyo
Skills & Focus: Customer Success, Engineering, AD/ADAS, Product Management, Solution Architecting, Process Improvement, User Research, Tool Usage, Coaching, Professional Services
About the Company: Woven by Toyota, a part of the Toyota Group, is challenging the current state of mobility through human-centric innovation and empowering mobility transformati…
Type: Full-time
Benefits: Hybrid workplace, travel opportunities

Nutanix

Customer Experience Manager Tokyo
Skills & Focus: customer experience, technical background, customer satisfaction, relationship management, hybrid multicloud solutions, customer success, customer operations, technology adoption, technical onboarding, customer feedback
About the Company: Nutanix is a technology company that provides a platform for enterprise cloud computing and infrastructure solutions.
Experience: 8-12 years of experience in customer-facing technical roles
Type: Hybrid

Visa

Consultant, Client Success Tokyo
Skills & Focus: Client Services, implementation, Client Success, performance, product adoption, consultative support, client education, operational goals, cross-functional, monitoring
Type: Hybrid

Workato

Customer Success Manager Tokyo
Skills & Focus: Customer Success, Integration, Automation, Go To Market Strategies, Onboarding, Renewal, Net Revenue Retention, Customer Lifecycle, Customer Advocacy, Analytical Thinking
About the Company: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline ope…
Experience: 3+ years of experience in consulting, product management or sales operations, or similar roles that have direct experience working with customers to help them realize value
Type: Full-time
Benefits: A multitude of benefits they can enjoy inside and outside of their work lives, vibrant and dynamic work environment

Ecovadis

Customer Success Manager - APAC Tokyo
Skills & Focus: EV network, onboarding process, customer engagement, response rates, Sales tactics, portfolio management, pipeline management, commercial awareness, CSR expert, KPI accountability

Autify, Inc.

Customer Success Manager Tokyo
Skills & Focus: Customer Success, NoCode, Automation, Quality Engineering, Software Development, Strategic Partnership, Productivity Improvement, Problem Solving, Long-term Partnership, Continuous Growth
About the Company: Autify, Inc.は、米国トップアクセラレーター「Alchemist Accelerator」を日本人チームとして初めて卒業した、サンフランシスコ創業のスタートアップです。私たちは「技術の力で人々の創造性を高める」をミッションとして掲げ、「テストフェーズをなくす」ことを目標とし、AIを活用した自動化プラットフォ…
Type: Full-time

Walkme

Partner Success Manager Tokyo
Skills & Focus: Digital Adoption Platform, Partner Management, Customer Success, Market Strategy, Digital Transformation, Coaching, Sales Partners, Product Value, Client Solutions, Business Development
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world.
Experience: 3+ years in partner management or customer success roles
Type: Full-time
Benefits: Health insurance, paid time off, professional development opportunities

Degica

Account Manager Musashino
Skills & Focus: Account Management, Customer Success, Cross-selling, Upselling, Technical Support, Customer Satisfaction, Sales Opportunities, Data Analysis, Problem-solving, Leadership
About the Company: DEGICA provides an all-in-one payment service named KOMOJU, widely adopted by major platforms such as Steam and Shopify. The service supports multiple payment …
Experience: Over 5 years in account management, customer success, or client relationship management
Type: Full-time

Komoju

Head of Customer Success Musashino
Skills & Focus: Customer Success, financial services, software, customer satisfaction, Voice of Customer, CRM tools, problem-solving, interpersonal skills, data analysis, training and guidance
About the Company: KOMOJU (by Degica) is the leading cross-border payment gateway for Japan. We power payments for companies like the video game distribution platform Steam and t…
Experience: Prior experience leading a customer success team in the financial services or software industry
Type: Full-time
Benefits: Salary increase based on annual performance evaluation, Profit sharing (paid twice a year), Hybrid system that allows b…