Last updated: 2025-06-20
38 Customer Onboarding And Success jobs in Tokyo.
Hiring now: Manager Of Enterprise Customer Success @ Box, Partner Service Delivery Manager @ Cloudflare, 加盟店審査責任者 Director Of Merchant Review @ Degica, Customer Success Eng Specialist @ Woven By T, Customer Success Manager @ Datadog, Sr Success Guide @ Salesforce, Director Of Customer Success @ Similarweb, Implementation Manager @ Vimeo, Customer Success Manager High Touch @ Deepl, Customer Success And Support Operations @ Perplexity. Explore more at at jobswithgpt.com
🔥 Skills
Customer Success (15)
customer success (11)
SaaS (9)
project management (6)
customer satisfaction (5)
Account Management (5)
Project Management (4)
Communication Skills (4)
relationship management (4)
cross-functional collaboration (3)
📍 Locations
Tokyo (31)
Musashino (3)
Box
Box is the world’s leading Content Cloud, trusted by over 115K organizations globally, including nearly 70% of the Fortune 500. The company provides secure, en…
Manager of Enterprise Customer Success
Tokyo
- Skills: Customer Success, team management, strategic improvements, customer relationships, data-driven strategies, cross-functional collaboration, project management, platform adoption, high-growth environment, executive relationships
- Experience: 5+ years managing customer relationships; 3+ years managing a team.
- Type: Full-time
Cloudflare
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Partner Service Delivery Manager
Tokyo
- Skills: Service Delivery, Managed Security Service Providers (MSSPs), Cybersecurity, Customer Success, Onboarding, Project Management, Stakeholder Engagement, Performance Metrics, Technical Knowledge, Communication Skills
- Experience: Proven experience in onboarding and managing Managed Security Service Providers (MSSPs) or similar partners
- Type: Full-time
DEGICA
DEGICA is a provider of an all-in-one payment service called KOMOJU, which is adopted by major platforms such as Steam and Shopify. They aim to facilitate vari…
加盟店審査責任者 (Director of Merchant Review)
Musashino
- Skills: E-commerce, Compliance, Risk Management, Team Management, Merchant Onboarding, Stakeholder Management, Communication Skills, Problem Solving Skills, Business English, CRM Tools
- Experience: Experience leading merchant onboarding operations in financial services or e-commerce platforms.
Woven by Toyota
Woven by Toyota, a part of the Toyota Group, is challenging the current state of mobility through human-centric innovation and empowering mobility transformati…
Customer Success Engineering Specialist
Tokyo
- Skills: Customer Success, Engineering, AD/ADAS, Product Management, Solution Architecting, Process Improvement, User Research, Tool Usage, Coaching, Professional Services
- Type: Full-time
Datadog
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Customer Success Manager
Tokyo
- Skills: customer success, on-boarding, up-selling, cross selling, relationship management, renewal risks, adoption rates, collaborate, customer experience, growth opportunities
- Experience: 5-7 years of experience in a customer account facing role
Salesforce
Salesforce is an equal employment opportunity and affirmative action employer. We believe that the business of business is to improve the state of our world.
Senior Success Guide
Tokyo
- Skills: Salesforce, Customer Success, onboarding, consulting, technical guidance, best practices, Assessment, presentation skills, cloud products, multitasking
- Experience: 3 years
- Type: Full time
Similarweb
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data a…
Director of Customer Success
Tokyo
- Skills: Customer Success, SaaS, Digital Marketing, Consulting, Team Management, Client Relationships, Revenue Retention, Data Analysis, Negotiation, Presentation Skills
- Experience: 5+ years experience in leading customer-facing organizations
Vimeo
Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and …
Implementation Manager
Tokyo
- Skills: onboarding, implementation, client management, project management, technical support, enterprise clients, collaboration, problem solving, live streaming, SaaS
- Experience: 2+ years project/program management, enterprise technical support or account/customer success management background
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management services and applications focused on sales and marketing.
Senior Customer Success Manager (BTC)
Tokyo
- Skills: Customer Success, Business Value, Salesforce Implementation, Change Management, Risk Mitigation, Executive Relationships, Consulting Skills, Cloud Specialization, Governance, Customer Journey
- Type: Full-time
DeepL
DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding trans…
Customer Success Manager (High Touch)
Tokyo
- Skills: customer relationships, onboarding, product adoption, customer satisfaction, growth potential, consultative selling, stakeholder engagement, software experience, communication skills, Japanese fluency
- Experience: 4+ years of customer success experience
- Type: Full time
Perplexity AI
At Perplexity, we've experienced tremendous growth and adoption since publicly launching the world's first fully functional conversational answer engine in 202…
Customer Success and Support Operations Leader
Tokyo
- Skills: Customer Success, Support Operations, APAC, Team Development, Operational Scaling, Technical Support, Customer Engagement, Cross-Functional Collaboration, Account Management, Product Adoption
- Experience: 7+ years of experience in customer-facing roles
- Type: Full-time
Nutanix
Nutanix is a technology company that provides a platform for enterprise cloud computing and infrastructure solutions.
Customer Experience Manager
Tokyo
- Skills: customer experience, technical background, customer satisfaction, relationship management, hybrid multicloud solutions, customer success, customer operations, technology adoption, technical onboarding, customer feedback
- Experience: 8-12 years of experience in customer-facing technical roles
- Type: Hybrid
OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the bounda…
Customer Success Manager
Tokyo
- Skills: customer success, enterprise, relationship management, strategic advice, adoption, cross-functional collaboration, KPI, customer advocacy, AI, global organizations
- Experience: 8+ years in a customer success (or similar) role, preferably with technical enterprise products, and 5+ years managing relationships with large, global, and complex organizations.
- Type: Full time
Apollo
Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along …
Client Service Specialist
Tokyo
- Skills: Client Support, Operational Support, Onboarding, Account Management, Client Collateral, Project Management, Client Relationships, Regulatory Compliance, Market Research, Communication Skills
- Experience: 5+ years of prior experience in a client services role at an alternative asset management firm or investment/private bank
UiPath
UiPath is committed to creating category-leading enterprise software that unleashes the transformative power of automation.
Customer Success Manager
Tokyo
- Skills: customer success, adoption strategy, client engagement, operational excellence, relationship management, automation strategies, cross-functional collaboration, data-driven, innovation, strategic thinking
- Experience: 6+ years of professional experience with a strong focus on customer engagement
- Type: Full-time
Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline ope…
Senior Customer Success Manager
Tokyo
- Skills: Customer Success, Integration, Automation, Market Strategies, Product Adoption, Business Relationships, Revenue Retention, Customer Advocacy, Problem Solving, Collaboration
- Experience: At least 5 years of experience in consulting, product management, or sales operations.
- Type: Full-time
Salesforce
Salesforce is a global leader in customer relationship management (CRM) software, helping businesses connect with their customers in a whole new way.
Customer Success Manager
Tokyo
- Skills: Customer Success, Salesforce, business value, stakeholders, digital journey, consulting, executive relationships, risk mitigation, governance, cloud computing
- Type: Full-time
Sitecore
Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their cus…
Salesforce
Salesforce is a leading customer relationship management (CRM) platform that empowers businesses of all sizes to connect with their customers in new ways. The …
Customer Success Manager - Tableau
Tokyo
- Skills: Customer Success, Stakeholder engagement, Salesforce product knowledge, Digital transformation, Governance, Risk mitigation, Business value, Advisory, Executive relationships, Tableau
- Experience: 7+ years relevant industry expertise
- Type: Full-time
ServiceNow
Customer Success Executive
Tokyo
- Skills: Customer Outcomes, C-level relationships, Customer roadmap, Delivery models, Ecosystem partners, Implementation strategies, Delivery governance, Value proposition, Customer satisfaction, ServiceNow
Asana
Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most …
Field Readiness Partner
Tokyo
- Skills: enablement, program management, training, sales process, stakeholders, data-driven, certifications, curriculum, customer success, SaaS
- Experience: At least 3-5 years of experience in an enablement or program management role.
- Type: Full-time
Narvar
Narvar is a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight custome…
Enterprise Customer Success Manager
Tokyo
- Skills: customer success, data insights, client health, product feedback, sales counterparts, process optimization, project management, communication skills, client-facing skills, e-commerce
- Experience: Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts.
KOMOJU (by Degica)
KOMOJU (by Degica) is Japan’s leading cross-border payment gateway, powering payments for global brands like Steam and TikTok. We help thousands of merchants e…
Customer Success Manager
Musashino
- Skills: Customer Success, Account Management, fintech, payments, SaaS, cross-sell, upsell, merchant, growth, CRM
- Experience: 5+ years in Customer Success, Account Management, or related roles within fintech, payments, SaaS, or IT
Nutanix
Nutanix specializes in enterprise cloud technology, delivering solutions that enable businesses to modernize data centers and cloud environments.
Senior Customer Success Representative
Tokyo
- Skills: customer success, renewals, cloud technology, customer relationship, adoption, renewal management, cross-sell, up-sell, client engagement, technology adoption
- Experience: 4 to 6 years in software sales and customer adoption, retention, renewals
Wrike
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings every…
Customer Success Manager
Tokyo
- Skills: Customer Success, Customer Relationships, Business Strategies, Communication Strategies, Project Management, Change Management, Engagement Strategies, Net MRR Growth, Customer ROI, Interpersonal Skills
- Type: full_time
Fireblocks
Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest finan…
Customer Success Manager, Japan
Tokyo
- Skills: Customer Success, Account Management, SaaS, fintech, crypto, blockchain, digital assets, financial institutions, API-based integrations, CRM tools
- Type: full_time
Figma
Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, …
Customer Enablement Manager
Tokyo
- Skills: Customer Success, Customer Enablement, Account Management, SaaS, adoption strategies, relationship building, training sessions, stakeholders engagement, collaboration, consultative approach
- Type: full_time
DeepL
DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding trans…
Customer Onboarding Manager
Tokyo
- Skills: Customer Onboarding, Implementation, SaaS, Project Management, Communication Skills, Technical Concepts, Stakeholder Engagement, Customer Success, Language AI, Problem Solving
- Type: full_time
Forter
Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction. The Forter Decision Engine finds p…
Principal Implementation Engineer
Tokyo
- Skills: Principal Implementation Engineer, technical integration, API integrations, JavaScript, JSON, SaaS, fraud prevention, digital commerce, project management, client onboarding
- Type: full_time
Darktrace
Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.
Customer Success Manager
Tokyo
- Skills: cyber security, AI, customer success, portfolio management, upselling, cross-selling, customer satisfaction, project management, negotiation, enterprise networking
- Type: full_time