32 Customer Onboarding And Success jobs in Tokyo.

Hiring now: It Accounts Lifecycle Tea @ Woven By T, Customer Success Advocate @ Servicenow, Sr Success Guide @ Salesforce, Customer Success Mgr @ Openai, Enterprise Customer Succe @ Canonical, Customer Onboarding Strat @ Google, Customer Success And Supp @ Perplexity, Sr Customer Success Coord @ Ecovadis, Dir Of Customer Success @ Similarweb, Client Prod Implementatio @ Blackrock.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (18) onboarding (6) relationship management (5) customer success (4) project management (4) customer satisfaction (4) account management (3) collaboration (3) Salesforce (3) customer experience (3)

📍 Locations

Tokyo (29) Musashino (3)
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Woven By Toyota

IT Accounts Lifecycle Team Lead Tokyo
Skills & Focus: onboarding, account management, Azure AD, Google Workspace, Slack, application lifecycle administration, metrics-driven approach, process improvements, reporting, collaboration
About the Company: Woven by Toyota, a part of the Toyota Group, is challenging the current state of mobility through human-centric innovation and empowering mobility transformati…
Experience: 3-5 years
Type: Full-time

Servicenow

Customer Success Advocate Tokyo
Skills & Focus: Customer Outcomes, platform adoption, customer engagement, success plays, account management, customer needs, customer success, technical health, deployment activities, best practice development
About the Company: ServiceNow is a platform service provider that accelerates customer results through a portfolio of services and solutions, aiming to improve platform adoption …
Experience: Experience in customer success, team management, and account management preferred.
Type: Full-time

Salesforce

Senior Success Guide Tokyo
Skills & Focus: Salesforce, Customer Success, onboarding, consulting, technical guidance, best practices, Assessment, presentation skills, cloud products, multitasking
About the Company: Salesforce is an equal employment opportunity and affirmative action employer. We believe that the business of business is to improve the state of our world.
Experience: 3 years
Type: Full time

Openai

Customer Success Manager Tokyo
Skills & Focus: customer success, enterprise, relationship management, strategic advice, adoption, cross-functional collaboration, KPI, customer advocacy, AI, global organizations
About the Company: OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the bounda…
Experience: 8+ years in a customer success (or similar) role, preferably with technical enterprise products, and 5+ years managing relationships with large, global, and complex organizations.
Type: Full time
Benefits: Relocation assistance

Salesforce

Senior Customer Success Manager (BTC) Tokyo
Skills & Focus: Customer Success, Business Value, Salesforce Implementation, Change Management, Risk Mitigation, Executive Relationships, Consulting Skills, Cloud Specialization, Governance, Customer Journey
About the Company: Salesforce is a cloud-based software company that provides customer relationship management services and applications focused on sales and marketing.
Type: Full-time

Canonical

Enterprise Customer Success Manager Tokyo
Skills & Focus: Customer Success Manager, onboard new customers, cloud computing, data applications, project coordination, customer engagement plans, customer portfolio management, agile methodologies, Salesforce experience, multilingual proficiency
About the Company: Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important…
Experience: Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Type: Full-time
Benefits: Distributed work environment with twice-yearly team sprints in person, personal learning and development budget of USD …

Servicenow

Customer Success Executive Tokyo
Skills & Focus: Customer Success, AI integration, relationship management, digital transformation, account delivery governance, executive relationships, co-delivery models, implementation strategies, consultants, customer outcomes
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intellig…
Experience: 12+ years progressive experience as part of a professional services organization

Google

Customer Onboarding Strategist, Acquisitions, Google Customer Solutions (Englis… Tokyo
Skills & Focus: customer onboarding, digital advertising, client service, consultative selling, account management, customer experience, communication skills, market analysis, Google products, strategy
About the Company: Google is a global company that provides various digital products and services including advertising solutions.
Experience: 2 years of experience in an account management, client service or management consulting role.

Perplexity Ai

Customer Success and Support Operations Leader Tokyo
Skills & Focus: Customer Success, Support Operations, APAC, Team Development, Operational Scaling, Technical Support, Customer Engagement, Cross-Functional Collaboration, Account Management, Product Adoption
About the Company: At Perplexity, we've experienced tremendous growth and adoption since publicly launching the world's first fully functional conversational answer engine in 202…
Experience: 7+ years of experience in customer-facing roles
Type: Full-time

Servicenow

Senior Customer Success Manager Tokyo
Skills & Focus: Customer Success, AI, Japanese, Technical Health, Projects, Success Plays, Value from Investment, Stakeholder Engagement, Issues Resolution, Collaboration
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelli…
Experience: Minimum 7 years of related work experience; OR equivalent work experience.

Ecovadis

Senior Customer Success Coordinator Tokyo
Skills & Focus: Customer Success, operational management, stakeholder engagement, sustainable procurement, customer relationships, platform demonstrations, program reports, data analysis, project management, team collaboration
About the Company: EcoVadis is a digital SaaS solution designed to help organizations implement sustainable procurement initiatives across their global supply chains.

Servicenow

Customer Success Executive Tokyo
Skills & Focus: risk management, customer retention, product adoption, governance, SLA compliance, customer satisfaction, internal governance, incident management, Sales collaboration, prescriptive guidance

Similarweb

Director of Customer Success Tokyo
Skills & Focus: Customer Success, SaaS, Digital Marketing, Consulting, Team Management, Client Relationships, Revenue Retention, Data Analysis, Negotiation, Presentation Skills
About the Company: At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data a…
Experience: 5+ years experience in leading customer-facing organizations

Blackrock

Client & Product Implementation, Associate Tokyo
Skills & Focus: Client Experience, onboarding, project management, investment guidelines, budget management, process improvement, financial markets, team collaboration, relationship building, asset management
About the Company: BlackRock is a global investment manager and fiduciary to our clients, helping them experience financial well-being.
Experience: 3-6 years
Benefits: Strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, Flexible Time Off…

Salesforce

Senior Customer Success Manager Tokyo
Skills & Focus: Customer Success, Salesforce, Cloud specialization, Business value, Stakeholder engagement, Risk mitigation, Adoption path, Executive relationships, Consulting skills, Technical product changes
About the Company: We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every indus…
Experience: 7-10 years relevant industry expertise
Type: Full time

Similarweb

Customer Success Manager Tokyo
Skills & Focus: Customer Success, Data-driven insights, Client engagement, Onboarding process, Churn risk management, Upsell opportunities, Digital marketing, Analytical skills, Team collaboration, Relationship building
About the Company: Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of compani…
Experience: 2-3 years
Type: Full-time
Benefits: competitive compensation packages, regular team outings, happy hours

Ecovadis

Customer Success Coordinator Tokyo
Skills & Focus: Customer Success, Sustainable procurement, Operational management, Account Managers, Platform demonstrations, Data analysis, Customer relationships, Project management, Teamwork, Customer support
About the Company: EcoVadis is a digital SaaS solution designed to help companies scale their sustainable procurement initiatives across their global supply chain.
Type: Full-time

Box

Manager of Enterprise Customer Success Tokyo
Skills & Focus: Customer Success, team management, strategic improvements, customer relationships, data-driven strategies, cross-functional collaboration, project management, platform adoption, high-growth environment, executive relationships
About the Company: Box is the world’s leading Content Cloud, trusted by over 115K organizations globally, including nearly 70% of the Fortune 500. The company provides secure, en…
Experience: 5+ years managing customer relationships; 3+ years managing a team.
Type: Full-time

Salesforce

Senior Customer Success Manager (BTC) Tokyo
Skills & Focus: Customer Success, Salesforce, Cloud specialization, Digital journey, Risk mitigation, Executive relationships, Business value, Technology objectives, Change management, Strategic guidance
Type: Full time

Notion

Customer Success Manager Tokyo
Skills & Focus: Customer Success, onboarding, training, expansion, adoption, portfolio management, sales, feedback, collaboration, program management
About the Company: Notion is on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challen…
Experience: 3+ years
Type: Full-time

Deepl

Customer Success Manager (High Touch) Tokyo
Skills & Focus: customer relationships, onboarding, product adoption, customer satisfaction, growth potential, consultative selling, stakeholder engagement, software experience, communication skills, Japanese fluency
About the Company: DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding trans…
Experience: 4+ years of customer success experience
Type: Full time
Benefits: 20 days of annual leave, competitive benefits package tailored to location, mental health resources, regular in-person …

Cloudflare

Partner Service Delivery Manager Tokyo
Skills & Focus: Service Delivery, Managed Security Service Providers (MSSPs), Cybersecurity, Customer Success, Onboarding, Project Management, Stakeholder Engagement, Performance Metrics, Technical Knowledge, Communication Skills
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: Proven experience in onboarding and managing Managed Security Service Providers (MSSPs) or similar partners
Type: Full-time

Datadog

Customer Success Manager Tokyo
Skills & Focus: customer success, on-boarding, up-selling, cross selling, relationship management, renewal risks, adoption rates, collaborate, customer experience, growth opportunities
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 5-7 years of experience in a customer account facing role
Benefits: Best-in-breed onboarding, Sales training, inclusive company culture, continuous professional development, new hire stoc…

Sap

Sales HXM Customer Success Manager Advisor Tokyo
Skills & Focus: Customer Success, Business Strategy, Cloud Solutions, Account Management, Relationship Building, Communication, SAP SuccessFactors, Technology Platforms, Customer Engagement, Proactive Learning
About the Company: SAP's innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. SAP is a m…
Experience: 2-3+ years
Type: Full Time
Benefits: A variety of benefit options including health and well-being programs, a collaborative team environment, and commitment…

Woven By Toyota

Customer Success Engineering Specialist Tokyo
Skills & Focus: Customer Success, Engineering, AD/ADAS, Product Management, Solution Architecting, Process Improvement, User Research, Tool Usage, Coaching, Professional Services
About the Company: Woven by Toyota, a part of the Toyota Group, is challenging the current state of mobility through human-centric innovation and empowering mobility transformati…
Type: Full-time
Benefits: Hybrid workplace, travel opportunities

Nutanix

Customer Experience Manager Tokyo
Skills & Focus: customer experience, technical background, customer satisfaction, relationship management, hybrid multicloud solutions, customer success, customer operations, technology adoption, technical onboarding, customer feedback
About the Company: Nutanix is a technology company that provides a platform for enterprise cloud computing and infrastructure solutions.
Experience: 8-12 years of experience in customer-facing technical roles
Type: Hybrid

Vimeo

Implementation Manager Tokyo
Skills & Focus: onboarding, implementation, client management, project management, technical support, enterprise clients, collaboration, problem solving, live streaming, SaaS
About the Company: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and …
Experience: 2+ years project/program management, enterprise technical support or account/customer success management background

Autify, Inc.

Customer Success Manager Tokyo
Skills & Focus: Customer Success, NoCode, Automation, Quality Engineering, Software Development, Strategic Partnership, Productivity Improvement, Problem Solving, Long-term Partnership, Continuous Growth
About the Company: Autify, Inc.は、米国トップアクセラレーター「Alchemist Accelerator」を日本人チームとして初めて卒業した、サンフランシスコ創業のスタートアップです。私たちは「技術の力で人々の創造性を高める」をミッションとして掲げ、「テストフェーズをなくす」ことを目標とし、AIを活用した自動化プラットフォ…
Type: Full-time

Sap

Senior Client Delivery Manager Tokyo
Skills & Focus: Client Delivery Manager, Enterprise Cloud Services, customer onboarding, service delivery, relationship management, cloud infrastructure, business transformation, stakeholder engagement, SAP technology, problem-solving
About the Company: SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally k…
Experience: 6+ years in SAP project management or SAP Operations or IT industry experience in SAP technology
Type: Hybrid
Benefits: Collaborative team environment, learning and development opportunities, various benefit options

Degica

Customer Support Member Musashino
Skills & Focus: payment services, customer support, application review, inquiries handling, partner collaboration, e-commerce, inventory management, telephone/email communication, business-level PC skills, language skills
About the Company: DEGICA is a global payment company in Japan operating the KOMOJU payment service, which has been adopted by major platforms like Steam and Shopify. It provides…
Experience: Basic business-level PC skills (Word/Excel/PowerPoint)
Type: Full-time
Benefits: Annual salary increase based on performance evaluation, Profit sharing (distributed twice a year), Hybrid work system (…
加盟店審査責任者 (Director of Merchant Review) Musashino
Skills & Focus: E-commerce, Compliance, Risk Management, Team Management, Merchant Onboarding, Stakeholder Management, Communication Skills, Problem Solving Skills, Business English, CRM Tools
About the Company: DEGICA is a provider of an all-in-one payment service called KOMOJU, which is adopted by major platforms such as Steam and Shopify. They aim to facilitate vari…
Experience: Experience leading merchant onboarding operations in financial services or e-commerce platforms.
Benefits: Annual salary increase based on performance evaluations, profit sharing (paid twice a year), hybrid work system (remote…

Komoju

Head of Customer Success Musashino
Skills & Focus: Customer Success, financial services, software, customer satisfaction, Voice of Customer, CRM tools, problem-solving, interpersonal skills, data analysis, training and guidance
About the Company: KOMOJU (by Degica) is the leading cross-border payment gateway for Japan. We power payments for companies like the video game distribution platform Steam and t…
Experience: Prior experience leading a customer success team in the financial services or software industry
Type: Full-time
Benefits: Salary increase based on annual performance evaluation, Profit sharing (paid twice a year), Hybrid system that allows b…