Last updated: 2025-04-30

19 Technical Support jobs in Sydney.

Hiring now: Support Engr @ Servicenow, Sr Technical Support Engr @ Kasada, Sr Software Dev @ Obsidian S, Sr Mgr Technical Escalati @ Datadog, Technical Support Engr @ Snyk, Customer Education And Do @ Deputy, Application Support Team @ Civica, Customer Insights Rep @ Mentimeter, Escalation Eng Mgr @ Cloudflare, Associate Solution Engr @ Appian.Explore more at jobswithgpt.com.

🔥 Skills

problem solving (6) customer support (4) communication (4) problem-solving (4) Customer Support (4) technical support (4) technical issues (3) ServiceNow (3) collaboration (3) Technical Support (3)

📍 Locations

Sydney (19)
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Servicenow

Support Engineer Sydney
Skills & Focus: customer support, technical issues, communication, problem solving, ServiceNow, diagnostic tools, collaboration, trust-building, empathy, case resolution
About the Company: ServiceNow is a global organization in the software and platform sector, focused on delivering customer support and technical resource guidance.

Kasada

Senior Technical Support Engineer Sydney
Skills & Focus: Technical Support, problem-solving, communication, customer success, technical guidance, complex technical issues, support experience, cybersecurity, high-quality support, bridge between customers and internal teams
About the Company: Join us in stopping bad bots, for good! Kasada protects millions of online users everyday.

Obsidian Security

Sr. Software Developer Sydney
Skills & Focus: troubleshoot, customer support, programming languages, problem-solving, debugging, version control, cloud platforms, microservices, distributed systems, cloud security
About the Company: Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and ho…
Experience: 7+ years for BS, or 5+ years for Master in Computer Science, Information Technology, or other technical-related fields
Salary: $175,000 - $238,000 AUD
Type: Full-time
Benefits: Competitive compensation with equity, comprehensive healthcare with dental and vision coverage, flexible paid time off,…

Datadog

Senior Manager, Technical Escalations Engineering Sydney
Skills & Focus: Technical Escalation Engineering, customer experience, collaboration, mentoring, operational improvements, escalation workflows, cross-functional collaboration, onboarding, project management, customer success
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Type: Full-time
Benefits: Best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy program, new hire stock equity …

Servicenow

Technical Support Engineer Sydney
Skills & Focus: Technical Support, ServiceNow, Customer Support, Troubleshooting, Integration Issues, Root Cause Analysis, Customer Satisfaction, Knowledge Base, Operational Efficiency, Cloud Technologies

Snyk

Technical Support Engineer Sydney
Skills & Focus: customer experience, technical support, problem solving, communication, open source, GitHub, technical teams, documentation, collaboration, service improvement
About the Company: Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, con…
Experience: Previous experience working closely with technical teams.
Benefits: Flexible working hours, work-from home allowances, generous vacation, health benefits, and retirement programs.

Servicenow

Support Engineer Sydney
Skills & Focus: customer support, technical resource, problem solving, communication, collaborative, ServiceNow, diagnostic tools, case resolution, customer experience, technical issues

Deputy

Customer Education and Documentation Specialist Sydney
Skills & Focus: customer education, documentation specialist, cross-functional teams, help articles, videos, user-friendly language, technical detail, product integration, storytelling, customer success
About the Company: Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London. Our platform serves over 1.5 million workers and 375,0…
Type: Full-time

Civica

Application Support Team Leader Sydney
Skills & Focus: technical support, team leader, customer satisfaction, stakeholder relationships, training sessions, case management, high-pressure situations, team motivation, autonomous work, organizational skills
About the Company: We make software that helps deliver critical services for citizens all around the world. Over 5,000 public bodies across the globe use our software to help pro…
Benefits: Inclusive and welcoming environment, opportunities for growth, flexible work, volunteer days.

Mentimeter

Customer Insights Representative Sydney
Skills & Focus: Customer support, B2B, Enterprise, Technical troubleshooting, Communication skills, Support initiatives, Collaboration, Insights gathering, Sales leads, Problem-solving
About the Company: Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations through real-time interactivity and clear visualizations.
Experience: A minimum of 2 years of full-time experience in B2B & Enterprise customer support.
Type: Full-time
Benefits: Competitive compensation and benefits package, including pension contributions and access to professional development p…

Cloudflare

Escalation Engineering Manager Sydney
Skills & Focus: Escalation Engineering, Customer Support, Technical Troubleshooting, Process Improvement, Team Management, SaaS/PaaS, Communication Skills, Performance Management, Hiring and Training, Cross-Functional Collaboration
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: Minimum of 3 years of management experience, with teams of 4 or more people; Minimum of 5 years technical support experience for SaaS/PaaS enterprise solutions
Type: Full-time

Appian Corporation

Associate Solution Engineer Sydney
Skills & Focus: customer interaction, problem solving, data analytics, technical expertise, creative solutions, availability, performance, functionality, security, programming/scripting
About the Company: Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and op…
Experience: Bachelor's degree in any Engineering discipline, Information Technology, Computer Science, or similar degree program
Type: Full-time
Benefits: Growth and development opportunities such as the in-house Appian MBA program, tuition reimbursement, a library of onlin…

Klaviyo

Customer Support Specialist (Product Expert) Sydney
Skills & Focus: Customer Support, Product Knowledge, Communication Skills, Problem Solving, Technical Support, E-commerce, Email Marketing, Zendesk, Salesforce, APIs
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Experience: Full authorisation to work in Australia without any restrictions
Salary: $80,000 — $120,000 AUD
Type: Full-time
Benefits: Competitive benefits and perquisites, subject to company policy and applicable law.

Zip

Customer Support Specialist Sydney
Skills & Focus: Customer Support, Technical Knowledge, Customer Issues, Product Expertise, Intercom, Automation Software, Communication Skills, Customer Workflows, Product Roadmap, Data Investigation
About the Company: Zip has created a new category and developed the leading solution in the procurement software space to streamline the buying process for enterprises.
Experience: 2-4 years
Type: Full-time
Benefits: Startup equity, Flexible PTO, Apple equipment plus home office budget

Appian

Premier Solution Engineer Sydney
Skills & Focus: customer management, cross-functional collaboration, technical expertise, problem solving, IaaS, programming knowledge, RDBMS platforms, network troubleshooting, systems administration, communication skills
About the Company: Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and op…
Experience: Experience in a software customer service role
Benefits: Growth and development opportunities, including training programs, tuition reimbursement, and community integration thr…

Datadog

Premier Support Engineer 2 Sydney
Skills & Focus: SaaS, technical support, client-centric, Linux, infrastructure monitoring, cloud transformation, programming, problem-solving, professional development, collaborative
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 2+ years of related experience
Type: Full-time
Benefits: Best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy program, new hire stock equity …

Cognizant

Genesys Cloud Developer Sydney
Skills & Focus: Genesys Cloud, contact centre solutions, system performance, technical support, scripting, Java, Python, telecommunications protocols, APIs, problem-solving
About the Company: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. …
Type: Full-time
Benefits: excellent salary and benefits package, opportunities for professional development, education and training support, well…

Annalise.Ai

Support Engineer Sydney
Skills & Focus: AI software, medical images, customer support, Level 2 support, triaging issues, performing upgrades, patient outcomes, technical issues, feedback management, global healthcare impact
About the Company: Annalise.ai is pioneering AI software that helps diagnose medical images and raise the standard of healthcare for millions of people every day, with a global p…
Experience: Level 2 customer support experience
Type: Full-time
Benefits: $1000 personal L&D budget, 16 weeks gender-neutral paid parental leave, $10,000 support for egg or sperm freezing.

Manhattan Associates

Senior Technical Point of Contact Sydney
Skills & Focus: supply chain solutions, implementation, troubleshoots, issue resolution, customer testing, configuration, training, analytical skills, problem solving, detail-oriented
About the Company: We create possibilities that move life and commerce forward. Our supply chain commerce technology connects two billion people to 20 billion consumer choices.
Experience: 3-5 years in related technical field, 3-5 years in a client or customer facing role within a supply chain or software organization
Benefits: Cultural celebrations, interest groups, volunteer opportunities, commitment to diversity and inclusion

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