26 Technical And Product Support jobs in Sydney.

Hiring now: Sr Mgr Technical Escalati @ Datadog, Customer Solutions Engr @ Cloudflare, Technical Support Engr In @ Servicenow, Escalations Mgr @ Ping Ident, Sr Technical Support Engr @ Kasada, Customer Education And Do @ Deputy, Associate Solution Engr @ Appian, Customer Support Team Lea @ Klaviyo, Support Engr @ Annaliseai, Trade Support Exec @ Royal Cari.Explore more at jobswithgpt.com.

🔥 Skills

technical support (7) Technical Support (5) Troubleshooting (5) customer experience (4) customer success (4) problem solving (4) Problem Solving (4) SaaS (4) problem-solving (4) collaboration (3)

đź“Ť Locations

Sydney (26)
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Datadog

Senior Manager, Technical Escalations Engineering Sydney
Skills & Focus: Technical Escalation Engineering, customer experience, collaboration, mentoring, operational improvements, escalation workflows, cross-functional collaboration, onboarding, project management, customer success
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Type: Full-time
Benefits: Best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy program, new hire stock equity …

Cloudflare

Customer Solutions Engineer Sydney
Skills & Focus: Customer Solutions Engineer, technical advisor, Internet, customer success, onboarding, technical guidance, relationship building, problem solving, scripting language, Cloudflare products
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: Minimum 5 years of technical experience
Type: Hybrid

Servicenow

Technical Support Engineer, Integrations Sydney
Skills & Focus: Technical Support, Integrations, JavaScript, Troubleshooting, LDAP, SSO, Email Infrastructure, Web Services, Network Infrastructure, Customer Service
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intell…
Experience: 2+ years of related experience within either application technical support or software development environment.
Type: Flexible
Benefits: ServiceNow offers competitive compensation, generous benefits, a collaborative culture, and flexible work arrangements.
Technical Support Engineer Sydney
Skills & Focus: Technical Support, ServiceNow Platform, Integration, Customer Advocate, Troubleshooting, Root Cause Analysis, Customer Satisfaction, Technical Expertise, Process Improvements, Knowledge Base
Senior Technical Support Engineer Sydney
Skills & Focus: Technical Support, Customer Support, AI Integration, Java/JavaScript, Splunk, Database Concepts, Troubleshooting, Problem Solving, Collaboration, Customer Experience
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelli…
Experience: Minimum five (5) years customer facing technical support/application support experience
Type: Flexible
Benefits: We provide competitive compensation, generous benefits, and a professional atmosphere. We offer work-life balance and w…

Ping Identity

Escalations Manager Sydney
Skills & Focus: technical support, customer escalations, cybersecurity, incident management, communication skills, SaaS, Lean, Six Sigma, continuous improvement, data-driven decision making
About the Company: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. Our intelligent, cloud identity platform…
Experience: 5+ years in enterprise technical support, with at least 2 years managing escalations
Benefits: Generous PTO & Holiday Schedule, Parental Leave, Progressive Healthcare Options, Retirement Programs, Opportunity for E…

Kasada

Senior Technical Support Engineer Sydney
Skills & Focus: Technical Support, problem-solving, communication, customer success, technical guidance, complex technical issues, support experience, cybersecurity, high-quality support, bridge between customers and internal teams
About the Company: Join us in stopping bad bots, for good! Kasada protects millions of online users everyday.

Deputy

Customer Education and Documentation Specialist Sydney
Skills & Focus: customer education, documentation specialist, cross-functional teams, help articles, videos, user-friendly language, technical detail, product integration, storytelling, customer success
About the Company: Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London. Our platform serves over 1.5 million workers and 375,0…
Type: Full-time

Servicenow

Technical Support Engineer Sydney
Skills & Focus: technical support, customer service, JavaScript, authentication, network infrastructure, SQL, SaaS, PaaS, troubleshooting, cloud technologies
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelli…
Experience: 2+ years of related experience within either application technical support or software development environment
Type: Flexible
Benefits: competitive compensation, generous benefits, flexible work arrangements

Appian Corporation

Associate Solution Engineer Sydney
Skills & Focus: customer interaction, problem solving, data analytics, technical expertise, creative solutions, availability, performance, functionality, security, programming/scripting
About the Company: Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and op…
Experience: Bachelor's degree in any Engineering discipline, Information Technology, Computer Science, or similar degree program
Type: Full-time
Benefits: Growth and development opportunities such as the in-house Appian MBA program, tuition reimbursement, a library of onlin…

Klaviyo

Customer Support Team Leader Sydney
Skills & Focus: customer experience, support processes, coaching, mentoring, communication, creative solutions, escalated customer complaints, team operations, product knowledge, cross functional collaboration
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Experience: 1+ years managing and mentoring a team in a similar area of client/customer support
Salary: $133,600 - $200,400 AUD
Type: Full-time
Benefits: Competitive benefits and perquisites, subject to company policy and applicable law.

Annalise.Ai

Support Engineer Sydney
Skills & Focus: AI software, medical images, customer support, Level 2 support, triaging issues, performing upgrades, patient outcomes, technical issues, feedback management, global healthcare impact
About the Company: Annalise.ai is pioneering AI software that helps diagnose medical images and raise the standard of healthcare for millions of people every day, with a global p…
Experience: Level 2 customer support experience
Type: Full-time
Benefits: $1000 personal L&D budget, 16 weeks gender-neutral paid parental leave, $10,000 support for egg or sperm freezing.

Royal Caribbean International

Trade Support Executive Sydney
Skills & Focus: Trade Support, Customer Service, Travel Industry, Booking Systems, Trade Partners, Training, Sales Team Support, Communication, Problem Solving, Process Improvement
About the Company: Royal Caribbean International has been delivering innovation at sea for more than 50 years, featuring architectural marvels and the latest technology for adven…
Experience: 3+ years of experience in the travel industry (preferred but not essential)
Benefits: Ongoing training and development both in-house & externally; flexible work approach to ensure employee wellbeing.

Annalise.Ai

Service Delivery Engineer Sydney
Skills & Focus: Service Delivery, Implementation, Support Experience, AI-driven Medical Devices, Customer Experience, Remote Support, Troubleshooting, Integration, Agile Organization, Medical Predictions
About the Company: Annalise.ai is pioneering AI software for diagnosing medical images and improving healthcare standards globally.
Type: Full-time
Benefits: $1000 personal L&D budget, access to LinkedIn Learning, internal mobility and leadership training, 16 weeks gender-neut…

Employment Hero

Payroll Support Consultant Sydney
Skills & Focus: Payroll, Customer Experience, Support, Troubleshooting, Documentation, SaaS, Escalation, Ticket Management, Process Improvements, Communication
About the Company: Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefi…
Experience: Relevant Australian and/or New Zealand Payroll knowledge and industry experience.
Type: Remote
Benefits: You’ll have access to a wide range of benefits that includes a very generous paternity leave policy, subsidised egg fre…

Snyk

Technical Support Engineer Sydney
Skills & Focus: customer experience, technical support, problem solving, communication, open source, GitHub, technical teams, documentation, collaboration, service improvement
About the Company: Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, con…
Experience: Previous experience working closely with technical teams.
Benefits: Flexible working hours, work-from home allowances, generous vacation, health benefits, and retirement programs.

Mentimeter

Customer Insights Representative Sydney
Skills & Focus: Customer support, B2B, Enterprise, Technical troubleshooting, Communication skills, Support initiatives, Collaboration, Insights gathering, Sales leads, Problem-solving
About the Company: Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations through real-time interactivity and clear visualizations.
Experience: A minimum of 2 years of full-time experience in B2B & Enterprise customer support.
Type: Full-time
Benefits: Competitive compensation and benefits package, including pension contributions and access to professional development p…

The Trade Desk

Platform Support Analyst I Sydney
Skills & Focus: technical support, application support, SQL, troubleshooting, problem-solving, customer experience, documentation, collaboration, AdTech, data-driven insights
About the Company: The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. It provides a media-buying platform that helps bra…
Experience: 3+ years relevant work experience as a technical support representative
Type: Platform & Data Support

Datadog

Premier Support Engineer 2 Sydney
Skills & Focus: SaaS, technical support, client-centric, Linux, infrastructure monitoring, cloud transformation, programming, problem-solving, professional development, collaborative
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 2+ years of related experience
Type: Full-time
Benefits: Best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy program, new hire stock equity …

Athena

Workplace Tech Support Engineer Sydney
Skills & Focus: technology support, customer-facing roles, Apple hardware, automation, technical problems, system documentation, collaborative tools, end-user experience, training, diversity
About the Company: A fintech transforming home loan lending in Australia.
Experience: 2+ years
Type: Full-Time
Benefits: Competitive salary & bonus scheme, flexible and casual working environment, loads of support and training, fantastic te…

Civica

Application Support Team Leader Sydney
Skills & Focus: technical support, team leader, customer satisfaction, stakeholder relationships, training sessions, case management, high-pressure situations, team motivation, autonomous work, organizational skills
About the Company: We make software that helps deliver critical services for citizens all around the world. Over 5,000 public bodies across the globe use our software to help pro…
Benefits: Inclusive and welcoming environment, opportunities for growth, flexible work, volunteer days.

Cloudflare

Escalation Engineering Manager Sydney
Skills & Focus: Escalation Engineering, Customer Support, Technical Troubleshooting, Process Improvement, Team Management, SaaS/PaaS, Communication Skills, Performance Management, Hiring and Training, Cross-Functional Collaboration
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: Minimum of 3 years of management experience, with teams of 4 or more people; Minimum of 5 years technical support experience for SaaS/PaaS enterprise solutions
Type: Full-time

Klaviyo

Customer Support Specialist (Product Expert) Sydney
Skills & Focus: Customer Support, Product Knowledge, Communication Skills, Problem Solving, Technical Support, E-commerce, Email Marketing, Zendesk, Salesforce, APIs
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Experience: Full authorisation to work in Australia without any restrictions
Salary: $80,000 — $120,000 AUD
Type: Full-time
Benefits: Competitive benefits and perquisites, subject to company policy and applicable law.

Bd

Project Support Officer Sydney
Skills & Focus: Project Support, Administrative Support, Project Management, Collaboration, Communication, Reporting, Process Improvement, Project Tracking, Customer Service, Problem Solving
About the Company: BD is one of the largest global medical technology companies in the world, focused on advancing the world of health.
Type: Contract

Appian

Premier Solution Engineer Sydney
Skills & Focus: customer management, cross-functional collaboration, technical expertise, problem solving, IaaS, programming knowledge, RDBMS platforms, network troubleshooting, systems administration, communication skills
About the Company: Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and op…
Experience: Experience in a software customer service role
Benefits: Growth and development opportunities, including training programs, tuition reimbursement, and community integration thr…

Cognizant

Genesys Cloud Developer Sydney
Skills & Focus: Genesys Cloud, contact centre solutions, system performance, technical support, scripting, Java, Python, telecommunications protocols, APIs, problem-solving
About the Company: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. …
Type: Full-time
Benefits: excellent salary and benefits package, opportunities for professional development, education and training support, well…