45 Customer Success Management jobs in Sydney.

Hiring now: Customer Success Onboardi @ Sleekcom, Sr Customer Onboarding Mg @ Safetycult, Customer Success Associat @ Ofload, Customer Success Scale Gr @ Intuit, Commercial Account Mgr @ Procore Te, Head Of Customer Exp And @ Uhg, Mgr Of Implementations @ Enable, Customer Success Spec Mar @ Nielseniq, Client Success Mgr Scibid @ Doubleveri, Professional Services Tec @ Pendo.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (18) customer success (10) SaaS (8) Account Management (6) project management (6) account management (5) customer experience (5) Onboarding (4) Retention (4) implementation (4)

đź“Ť Locations

Sydney (45)
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Sleek.Com

Customer Success & Onboarding Lead Sydney
Skills & Focus: Customer Success, Onboarding, Account Management, Customer Relationships, Retention, Revenue Growth, Customer Satisfaction, Problem-solving, High-growth Environment, Interpersonal Skills
About the Company: Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. With a team of 400+ from 18 countries, Sleek provides solutions for busi…
Experience: 3+ years of experience in Customer Success, Customer Support, Relationship Management, or Account Management
Type: Full-time
Benefits: An open and inclusive culture, opportunities for professional growth, $1,200 allowance for health & wellness, flexible …

Safetyculture

Senior Customer Onboarding Manager Sydney
Skills & Focus: customer onboarding, implementation, project management, change management, stakeholder engagement, C-Suite stakeholders, strategic partner, global rollouts, alignment, adoption
About the Company: SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take owne…
Type: Full-time

Ofload

Customer Success Associate Sydney
Skills & Focus: Account Management, Customer Relationship Building, Digital Adoption, Client Advocacy, Understanding Customer Needs, Process Improvement, Cross-Functional Collaboration, Problem-Solving, Communication Skills, Team Player
About the Company: Ofload is transforming the freight industry by leveraging technology, data, and strategic partnerships to improve operational efficiency within one of the larg…
Experience: Recent Graduate
Type: Full-time
Benefits: Flexibility and Wellbeing: hybrid work options, additional leave for volunteering, learning and development budget, and…

Intuit

Customer Success Scale - Growth & Retention, Senior Manager, APAC Sydney
Skills & Focus: customer success, retention, monetisation, strategy, improvement, collaboration, data driven, team leadership, SaaS, experience
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers wor…
Experience: 4+ years of experience leading customer success, retention lifecycle or similar role, ideally in a SaaS organisation
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …

Procore Technologies

Commercial Account Manager Sydney
Skills & Focus: Commercial Account Manager, Customer Success, Sales, product adoption, customer retention, upsell, cross-sell, CRM, Salesforce, forecasting
About the Company: Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficientl…
Experience: 5+ years of demonstrated successful software sales, preferably B2B
Type: Full-time
Benefits: generous paid time off, healthcare coverage, career enrichment and development programs

Intuit

Head of Customer Success and CX, APAC Sydney
Skills & Focus: Customer Success, CX, APAC, Financial Technology, Innovation, Diversity, Employee Benefits, Hybrid Work, Data Processing, Data Insights
About the Company: Intuit is a global financial technology platform that provides solutions for tax, accounting, payroll, and more.
Benefits: Offers diverse benefits including health, financial security, and hybrid work options.

Uhg

Head of Customer Experience and Growth Sydney
Skills & Focus: Customer Experience, Growth Plans, New Business Opportunities, Contract Negotiation, Account Managers, Trusted Advisor, Industry Stakeholders, Market Needs, Leadership, Mutual Value Creation

Enable

Manager of Implementations Sydney
Skills & Focus: implementation, customer relationship, team management, customer success, onboarding, feature implementation, analytical skills, strategic advantage, project management, SMB and Mid-market segments
About the Company: Enable is transforming the supply chain with cutting-edge rebate management software, seeing rebates as a strategic advantage that strengthens partnerships, dr…
Type: Full-time

Nielseniq

Customer Success Specialist (Market Insights) Sydney
Skills & Focus: customer training, onboarding, client engagement, cross selling, upselling, renewal rates, market insights, business recommendations, ROI, adoption strategies

Doubleverify

Client Success Manager - Scibids AI Sydney
Skills & Focus: customer service, A/B testing, ROI, campaign management, onboarding, optimization, data analysis, client relationship, strategizing, problem solving
About the Company: DoubleVerify is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising for the world’s larges…

Pendo

Professional Services Technical Account Manager Sydney
Skills & Focus: Technical Account Manager, Onboarding, Account Management, Customer Success, Technical Guidance, Implementation, Consulting, SaaS, Customer Relationships, Business Optimization
About the Company: Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a…
Experience: 5+ years of experience in technology implementation, technical consulting, or dedicated technical support. 4+ years in a customer-facing technical role, ideally with a SaaS B2B company.
Salary: $112K - $150K
Type: Hybrid

Intuit

Head of Customer Success and CX, APAC Sydney
Skills & Focus: Customer Success, APAC, Growth, Retention, Management, Hybrid Work, Innovative, AI, Data Insights, Diversity
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …
Multiple Positions in Customer Success and Finance Sydney
Skills & Focus: Customer Success, Finance, Data Analysis, Tax Preparation, Remote, Hybrid Work, Collaboration, Innovation, Technology, Agility
About the Company: Intuit is a technology company that focuses on products for accounting, finance, and tax preparation.
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …

Safetyculture

Senior Customer Success Manager Sydney
Skills & Focus: Customer Success, SaaS, ROI, Customer Lifecycle, Adoption, Retention, Expansion, Advocacy, Training Products, Continuous Improvement
About the Company: SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. Headquartered in Sydney, Safety…
Experience: 5+ years in customer success or account management
Type: Full-time

Datadog

Director, Customer Success Sydney
Skills & Focus: Customer Success, Account Management, SaaS, B2B, negotiating, coaching, team development, customer relationships, revenue growth, professional development
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 8+ years preferred with a minimum of 2+ years managing managers
Type: Hybrid
Benefits: Generous and competitive benefits package, new hire stock equity (RSU) and employee stock purchase plan (ESPP), continu…

Reviewpro

Customer Success Coach Sydney
Skills & Focus: Customer Success, Customer Support, Onboarding, Client Engagement, Training, Hospitality Best Practices, Proactive Monitoring, Account Management, Upsell Opportunities, Cross-sell Opportunities
Experience: 2 years in Customer Support
Type: Full-time

Enable

Project Manager Sydney
Skills & Focus: project management, SaaS platforms, enterprise clients, implementation, cross-functional collaboration, risk management, customer satisfaction, technical skills, communication skills, best practices
About the Company: Enable is transforming the supply chain with cutting-edge rebate management software, strengthening partnerships and unlocking significant value across the ent…
Experience: Proven track record with corporate customers, working in customer-facing roles
Type: Full-time

Constantinople

Software Developer Sydney
Skills & Focus: cloud-native, infrastructure, operational platform, banking products, automation, compliance processes, operational complexity, bank efficiency, customer management, banking services
About the Company: Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastr…

Lightspeed

Strategic Account Manager Sydney
Skills & Focus: Customer Success, Account Management, B2B, Product Adoption, Revenue Retention, SaaS, Hospitality, Key Accounts, Customer Journeys, Cross-functional collaboration
About the Company: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and p…
Experience: Experience in an key accounts level Customer Success or Account Management role in B2B environments. Experience owning a large book of business ($ annual revenue).
Type: Full-time
Benefits: Ability to do your job in a truly flexible environment; Genuine career opportunities in a company that’s creating new j…

Cover Genius

Senior Associate, Customer Integrations Sydney
Skills & Focus: Customer Operations, Program Launches, Product Changes, Operational Performance, Cross-Functional Initiatives, Insurance Technical Solutions, External Communications, Strategic Objectives, Operational Excellence, Customer Journey
About the Company: Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline…

Insider

Not specified Sydney
Skills & Focus: B2B SaaS, Customer Experience, Marketing, AI-native platform, Growth, Productivity, Customer Data Platforms (CDP), Personalization, Omnichannel Marketing, Corporate Social Responsibility
About the Company: Insider is a B2B SaaS company that drives growth for its clients around the world. They offer an AI-native platform for Customer Experience and Marketing, help…

Safetyculture

Senior Customer Success Manager Sydney
Skills & Focus: Customer Success, Construction, Enterprise, SAAS, Operational Excellence, Partnership, Advisor, Maximize Value, Business Goals, Front-line Workers
About the Company: SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take owne…
Experience: Direct work experience in Construction or a strong track record of managing Enterprise customers

Datadog

Customer Success Manager Sydney
Skills & Focus: Customer Success, relationship-management, on-boarding, up-selling, cross selling, proactive, renewal risks, adoption rates, communication, technology
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Benefits: Best-in-breed onboarding, Sales training, inclusive company culture, continuous professional development, New hire stoc…

Safetyculture

Customer Success Manager Sydney
Skills & Focus: Customer Success, ROI, Customer Lifecycle, Advocacy, Customer Engagement, Product Improvement, Retention, Adoption, Service Excellence, Continuous Improvement
About the Company: SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take owne…
Type: Full-time

Freshworks

Lead Account Manager Sydney
Skills & Focus: Lead Account Manager, customer relationships, growth opportunities, Customer Success Managers, sales pipeline, data insights, account management, software solutions, expansion usage, decision-makers
About the Company: A company that focuses on providing software solutions for businesses, helping them improve customer engagement and service.
Experience: 5+ years in account management or similar role
Type: Full-time

Intercom

Scaled Customer Success Manager Sydney
Skills & Focus: customer success, product adoption, implementation projects, engagement strategies, relationships, SaaS products, self-motivating, dynamic, communication, fast growth
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 2+ years experience working in a customer-facing organization
Benefits: Competitive salary and equity in a fast-growing start-up; Catered lunch every weekday; Flexible paid time off policy; H…

Enable

Manager of Implementations Sydney
Skills & Focus: implementations, customer relationship, implementation phase, process, customer success, onboarding, feature implementation, team management, project management, strategic growth
About the Company: Enable is transforming the supply chain with cutting-edge rebate management software, enhancing partnerships, driving smarter decisions, and unlocking signific…

Diligent

Customer Success Manager II Sydney
Skills & Focus: customer experience, account management, revenue retention, Net Promoter Score, cross-department collaboration, expansion leads, C-Suite, stakeholder relationships, client advocacy, SAAS
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million…
Experience: 3-5 years
Benefits: flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off …

Visa

Director, Client Success Sydney
Skills & Focus: Client Services, technical consultation, operational relationship, Client Success Plans, operational excellence, educational training, cost-effective, performance optimization, stakeholder management, cross-functional initiatives

Contentsquare

Senior Customer Success Manager Sydney
Skills & Focus: customer success, client relationships, digital experiences, enterprise customers, strategic goals, retention, upsell, product adoption, collaboration, customer experience
About the Company: Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. We are a global leader …

Klaviyo

Education Specialist Sydney
Skills & Focus: customer success, SaaS, ecommerce, project management, training, public speaking, data-driven, customer engagement, collaborative, marketing strategy
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Experience: 2+ years experience in a SaaS/ecommerce business in a customer focused role
Salary: $92,000 – $138,000 AUD
Benefits: Eligible for competitive benefits and perquisites, subject to company policy and applicable law.

Insider

Customer Onboarding Manager Sydney
Skills & Focus: Customer Onboarding, Post-sales, Project Management, Technical Guidance, Client Engagement, Implementation, Client Confidence, Data Integration, Platform Adoption, Personalization
About the Company: Insider is a B2B SaaS company that drives growth for its clients around the world, offering an AI-native platform for Customer Experience and Marketing.

Tmgm

Head of Customer Experience Sydney
Skills & Focus: customer experience, global support teams, CFD trading, operations optimization, compliance, AI-driven technologies, customer satisfaction, data-driven insights, cross-functional alignment, leadership
About the Company: TMGM is a leading global provider of CFD trading solutions, empowering traders with cutting-edge technology, deep liquidity, and exceptional customer service.
Experience: 10+ years of experience in customer experience, operations, or support leadership roles, preferably within financial services, fintech, or brokerage industries.
Benefits: Join a rapidly expanding international organization, allowing you to contribute to its growth and success. Global leade…

Spotify

Manager, Customer Success Sydney
Skills & Focus: Customer Success Management, CSM, revenue management, digital media, music, innovation, Client Services, consultative solutions, team leadership, people skills
About the Company: Spotify is a digital music service that gives you access to millions of songs and podcasts. We focus on building relationships and creative solutions for clien…
Experience: Experience in Customer Success Management and revenue management; leading Client Services or similar teams.
Type: Full-time

Splend

Customer Success Specialist Sydney
Skills & Focus: Customer Success, Customer Relationships, Post-sale, Operations Management, Vehicle Exchanges, Fleet Operations, Customer Inquiries, Problem Solving, Seamless Experience, Business Objectives
About the Company: At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers s…

Moody's

Commercial Renewal Specialist Sydney
Skills & Focus: sales, customer success, renewal processes, client relationships, upselling, cross-selling, negotiation, account health, product management, business growth
About the Company: At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We strive to create an inclusive environment where everyone feels…
Experience: 2-3 years professional experience in sales, sales operations and/or customer success roles.
Type: Full-time

Ofload

Account Manager Sydney
Skills & Focus: FreightTech, customer engagement, B2B account management, supply chain, relationship building, growth strategies, client management, problem-solving, analytical skills, startup environment
About the Company: Ofload is a FreightTech startup aiming to transform the inefficient freight industry in Australia. It leverages technology and data to connect customers with t…
Experience: B2B account management experience in the supply chain space
Type: Full-time
Benefits: Flexibility and Wellbeing: hybrid work arrangements, additional leave for volunteering, $500 learning and development b…

Propertyme

Senior Relationship Manager Sydney
Skills & Focus: relationship management, account management, customer success, SaaS, real estate, negotiation, CRM tools, customer engagement, strategic partnerships, service delivery
About the Company: PropertyMe is Australia’s #1 property management platform with over 60% market share, used by more than 35,000 real estate professionals to manage over 1.8 mil…
Experience: 5+ years in relationship management, account management, and/or sales
Type: Full-Time
Benefits: Strong opportunities for career development, high autonomy and recognition, vibrant culture, job security.

Smartsheet

Customer Success Renewal Manager Sydney
Skills & Focus: Customer Success, Renewal Manager, SaaS contracting, risk management, negotiation skills, Salesforce, project management, contract renewals, customer experience, process improvement
About the Company: Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solut…
Experience: 4+ years of Sales, Customer Success or Finance experience
Type: Full-time

Anaplan

Customer Success Business Partner (Customer Success Manager) Sydney
Skills & Focus: customer experience, strategic accounts, stakeholders, planning solutions, consulting engagements, collaborative journey, FP&A, implementation, data integration, critical thinking
About the Company: Anaplan is a team of innovators focused on optimizing business decision-making through our leading scenario planning and analysis platform, allowing our custom…
Experience: 10+ years of business consulting or customer CoE and implementation experience
Type: Full-time
Benefits: Diversity, equity, inclusion, and belonging initiatives.

Workato

Enterprise Customer Success Manager Sydney
Skills & Focus: Enterprise Customer Success Manager, automation, customer success, customer advocacy, stakeholder management, customer relationship, business transformation, account management, technical product expertise, revenue expansion
About the Company: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline ope…
Experience: 7+ years of professional experience in consulting, customer success, client relationship, or account management roles
Type: Full-time
Benefits: Multitude of benefits employees can enjoy inside and outside of their work lives, vibrant and dynamic work environment,…

Key Media

Customer Success Manager Sydney
Skills & Focus: Customer Success, Client Relationship Management, Onboarding, Engagement, Performance Tracking, Cross-Functional Collaboration, Training, Renewal, Upselling, Data-Driven Decision Making
About the Company: Key Media is a global leader in niche B2B publishing, delivering high-quality content to over 2.4 million unique visitors monthly. Established in the early 200…
Experience: Minimum of 3 years in customer success, account management, or project management
Salary: $120k-$150k OTE
Type: Full-time

Elastic

Senior Regional Services Partner Sydney
Skills & Focus: Customer Success, Services Proposal, Account Team Collaboration, Strategic Advisor, Customer Advocacy, Operational Excellence, Governance, Negotiations, Business Value, Services Strategy
About the Company: Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of busin…
Experience: Minimum of 8-12 years experience
Type: Full-time
Benefits: Competitive pay, health coverage, flexible locations, generous vacation days, parental leave, financial match for donat…

Procore

Commercial Customer Success Engineer Sydney
Skills & Focus: Customer Success, Consultative mindset, Construction technology, Optimizations, Data-driven recommendations, Technical aptitude, Cross-functional collaboration, Presentations, Product demonstrations, Communication skills
Experience: 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred.

Intercom

High Touch Customer Success Manager Sydney
Skills & Focus: customer success, account management, consulting, SaaS, value realization, trusted advisor, customer engagement, adoption strategies, relationship building, C-suite engagement
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 5+ years of relevant work experience
Type: Full-time
Benefits: Competitive salary and equity, catered lunch, flexible paid time off, healthcare stipend