Last updated: 2025-06-06

53 Customer Success Management jobs in Sydney.

Hiring now: Sr Customer Success Manager @ Safetycult, Not Specified @ Insider, Commercial Renewal Specialist @ Moodys, Customer Success Manager @ Intuit, Head Of Customer Exp @ Tmgm, Success Architect Data Cloud @ Salesforce, Customer Success Manager @ Datadog, Renewals Manager @ Darktrace, Technical Delivery Manager @ Appian, Customer Implementation Manager @ Gorgias. Explore more at at jobswithgpt.com

🔥 Skills

Customer Success (24) customer success (10) renewals (8) SaaS (8) Retention (6) customer experience (6) customer satisfaction (5) relationship management (5) collaboration (4) onboarding (4)

📍 Locations

Sydney (51)

SafetyCulture

SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take owne…

Senior Customer Success Manager

Sydney

  • Skills: Customer Success, Manufacturing, SAAS, Enterprise customers, Operational excellence, Partnership management, Business goals, Trusted advisor, Value maximization, Account management
  • Experience: Direct work experience in Manufacturing or a strong track record of managing Enterprise customers in this industry
  • Type: NA
  • Salary: NA

Insider

Insider is a B2B SaaS company that drives growth for its clients around the world. They offer an AI-native platform for Customer Experience and Marketing, help…

Not specified

Sydney

  • Skills: B2B SaaS, Customer Experience, Marketing, AI-native platform, Growth, Productivity, Customer Data Platforms (CDP), Personalization, Omnichannel Marketing, Corporate Social Responsibility

SafetyCulture

SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take owne…

Senior Customer Onboarding Manager

Sydney

  • Skills: customer onboarding, implementation, project management, change management, stakeholder engagement, C-Suite stakeholders, strategic partner, global rollouts, alignment, adoption
  • Type: Full-time

Moody's

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We strive to create an inclusive environment where everyone feels…

Commercial Renewal Specialist

Sydney

  • Skills: sales, customer success, renewal processes, client relationships, upselling, cross-selling, negotiation, account health, product management, business growth
  • Experience: 2-3 years professional experience in sales, sales operations and/or customer success roles.
  • Type: Full-time

Intuit

Customer Success Manager

Sydney

  • Skills: Customer Success, Operations, Experience Management, Customer Experience, Management, Delivery, Retention, Strategy, Programs, Insights

TMGM

TMGM is a leading global provider of CFD trading solutions, empowering traders with cutting-edge technology, deep liquidity, and exceptional customer service.

Head of Customer Experience

Sydney

  • Skills: customer experience, global support teams, CFD trading, operations optimization, compliance, AI-driven technologies, customer satisfaction, data-driven insights, cross-functional alignment, leadership
  • Experience: 10+ years of experience in customer experience, operations, or support leadership roles, preferably within financial services, fintech, or brokerage industries.

Intuit

Head of Customer Success and CX, APAC

Sydney

  • Skills: Customer Success, APAC, Growth, Retention, Management, Hybrid Work, Innovative, AI, Data Insights, Diversity

Salesforce

At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued.

Success Architect - Data Cloud

Sydney

  • Skills: Data Cloud, Customer Success, consulting, data integration, performance optimization, solution design, data architecture, AI technologies, customer satisfaction, collaboration
  • Experience: Minimum 2 development/project implementation lifecycles of Salesforce Data Cloud/CDP
  • Type: Full time

Datadog

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …

Customer Success Manager

Sydney

  • Skills: Customer Success, relationship-management, on-boarding, up-selling, cross selling, proactive, renewal risks, adoption rates, communication, technology

Darktrace

Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption, backed by ove…

Renewals Manager

Sydney

  • Skills: renewals, customer success, negotiation, risk mitigation, collaboration, commercial strategy, upsell, forecasts, mentoring, customer satisfaction
  • Type: Full-time

Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and op…

Technical Delivery Manager

Sydney

  • Skills: Technical Delivery, Customer Success, project delivery, stakeholder management, mentoring, collaboration, positive culture, high performance, coaching, business software

Gorgias

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supp…

Customer Implementation Manager

Sydney

  • Skills: onboarding, consultative approach, customer relations, customer experience, project management, e-commerce, data analysis, relationship building, communication skills, continuous learning
  • Experience: 2-3+ years in SaaS as an implementation manager driving post-sales adoption and activation
  • Type: Full-time
  • Salary: A$101K - A$127K

Amperity

Our AI-powered Customer Data Cloud empowers organizations to delight their customers and create differentiated experiences. Our multi-patented technology helps…

Technical Account Manager

Sydney

  • Skills: Technical Account Manager, customer data, MarTech, SQL, data analysis, platform advisory, customer retention, business strategies, implementation experience, customer experience
  • Experience: 8-10 years
  • Type: Full-time

Notion

Notion is a productivity software company that aims to empower individuals and teams by allowing them to tailor their software solutions.

Customer Success Manager

Sydney

  • Skills: Customer Success, Sales, Software, Retention, Adoption, Expansion, Problem-solving, Collaboration, Growth mindset, Team culture
  • Experience: 5+ years
  • Type: Full-time

Sysdig

Sysdig is an international company focused on delivering security solutions for cloud-native applications. It is a well-funded startup with an emphasis on prob…

Sr. Customer Solutions Architect

Sydney

  • Skills: Customer Success, Cloud Native, DevOps, SaaS, Implementation, Technical Enablement, Adoption, Security, Monitoring, Customer Relationships
  • Type: Full-time

Pega

Pega provides innovative technology to the world’s most innovative organisations. As the recognised industry leader in strategic business applications, we chal…

Client Success Manager - Banking

Sydney

  • Skills: Client Success, Banking, Customer Satisfaction, Revenue Driver, Business Processes, Consulting Skills, Stakeholder Engagement, Data Analysis, Transformational Roadmaps, Service Orientation
  • Experience: 10+ years relevant work experience, 5+ years in a Client Success management or consulting role
  • Type: Full-time

SafetyCulture

SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take owne…

Senior Customer Success Manager

Sydney

  • Skills: Customer Success, Retail, Hospitality, Enterprise, Operational Excellence, Platform Value, Trusted Advisor, Business Goals, Partnership Growth, Front-line Workers
  • Experience: Direct work experience in Retail / Hospitality or managing Enterprise customers

LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies.

Client Success Manager

Sydney

  • Skills: Client Success, Retention, Account Management, Product Demonstration, Client Onboarding, Relationship Management, Legal Industry, Product Adoption, Sales Targets, Client Satisfaction
  • Experience: 2+ years
  • Type: Full-time

Procore

Procore is a global construction management software company that connects people, applications, and insights in a unified platform.

Customer Success Engineer

Sydney

  • Skills: Customer Success, Construction Management, Technical Aptitude, Client Relationships, Data-driven Recommendations, Strategic Account Management, Industry Best Practices, Product Improvement, Presentation Skills, Analytical Skills
  • Experience: 1+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 1+ years of Construction industry expertise preferred
  • Type: Full-time

Vanta

Vanta is committed to securing the internet and protecting consumer data. The company provides continuous security monitoring and verification solutions for bu…

Senior Customer Success Manager

Sydney

  • Skills: customer success, SaaS, compliance, onboarding, implementation, customer retention, security posture, health indicators, technical support, strategic partnerships
  • Experience: 6+ years in Customer Success at a SaaS company
  • Type: Full-time
  • Salary: Industry-competitive

Bazaarvoice

Senior Client Success Manager

Sydney

  • Skills: Client Success, strategy, business support, client service, problem solving, exceeding customer expectations, passionate, curious, drive to succeed

ClickView

A worldwide leading educational video company dedicated to transforming education through engaging video content.

Account Manager

Sydney

  • Skills: relationship management, customer success, SaaS, EdTech, training, renewals, account growth, education technology, training sessions, data-driven insights
  • Experience: 3+ years in customer success/ account management role
  • Type: Permanent full time

Vanta

Vanta started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it c…

Manager, Customer Success - APAC

Sydney

  • Skills: Customer Success, Onboarding, Customer Retention, Security, Cybersecurity, Team Leadership, KPIs, Risk Management, Customer Advocacy, Fast-paced Environment
  • Experience: 3+ years of experience leading customer facing teams, preferably Customer Success or Account Management
  • Type: Full-time

Cashrewards

Australia’s most loved cashback platform.

Growth and Success Lead (Tier 2 & 3 Clients)

Sydney

  • Skills: growth, client management, strategic plans, market trends, client satisfaction, agreement management, OKR initiatives, client reviews, portfolio management, operational support

Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …

Senior Customer Onboarding Manager

Sydney

  • Skills: Customer onboarding, Project management, Client success, Technical requirements, CRM, Stakeholder engagement, Training, SaaS, Implementation, Customer experience
  • Experience: 5+ years experience in a client-facing work environment

mParticle by Rokt

mParticle by Rokt is a customer data platform serving global brands, merged with Rokt in January 2025, and specializing in AI and ML-powered solutions for ecom…

Strategic Customer Success & Solutions Specialist

Sydney

  • Skills: Customer Data Platform, Solutions Engineering, Customer Success, Pre-sales, Post-sales, Solution Design, Technical Advisory, API Integration, Mobile SDKs, Business Outcomes
  • Experience: 5+ years in SaaS, cloud, or Martech solutions, customer success, or consulting
  • Type: Full-time
  • Salary: $252,000 - $370,000 total compensation including base salary, superannuation, and equity

ServiceNow

ServiceNow is a global market leader in AI-enhanced cloud-based technology, transforming how organizations work by connecting people, systems, and processes.

Senior Customer Success Manager, Sydney

Sydney

  • Skills: Customer Success, SaaS, Digital Solutions, Customer Satisfaction, Business Outcomes, Adoption, Platform, Relationship Building, Cross-Functional, Data-Driven

Karbon

Karbon is the global leader in practice management software for growth-minded accounting firms, providing cloud-based solutions that streamline work and commun…

Customer Success Manager

Sydney

  • Skills: Customer Success, Client Relationship Management, Strategic Planning, Business Outcomes, Customer Data, Expansion, Retention, Churn Mitigation, Communication Strategies, Customer Satisfaction
  • Experience: At least 4 years in a B2B SaaS enablement role

Mentimeter

Mentimeter is an engagement tool with a goal to turn presentations into conversations through real-time interactivity and visualizations, aiming to help over 1…

Relationship Manager

Sydney

  • Skills: revenue growth, customer success, relationship management, renewals, up-sales, strategic relationships, pipeline management, data-driven decision-making, negotiation, software
  • Experience: 1-2+ years within customer success / relationship management / account management

Salesforce

Salesforce is a global leader in customer relationship management (CRM) and enterprise software solutions.

Director, Consumption Seller

Sydney

  • Skills: Account Growth, Technical POCs, Stakeholder Management, Data Cloud, Customer Success, Consumption Models, Enterprise Customers, Technical Architecture, Customer Outcomes, Sales Strategy
  • Type: Full-time

ServiceNow

ServiceNow is a company focused on digital transformation, providing a platform to drive customer success and innovation.

Customer Success Manager

Sydney

  • Skills: Customer Success, Post-sale experience, ServiceNow products, Business outcomes, Strategic guidance, Customer adoption, Success plans, Issue resolution, Cross-functional collaboration, Customer satisfaction
  • Type: Full-time

Spotify

Customer Success Team Member

Sydney

  • Skills: sales cycle, RFP submission, campaign optimization, consultative client service, strategic planning, consultative selling, project management, data led storytelling, client needs, revenue growth
  • Type: contract
  • Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Nutanix

Customer Experience Manager

Sydney

  • Skills: customer experience, technical background, relationships, customer satisfaction, data center technology, hybrid multicloud solutions, architectural frameworks, Nutanix Certified Expert, customer success plans, customer-centric mindset
  • Type: full_time
  • Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Cashrewards

Australia’s most loved cashback platform.

Senior Manager, Client Success

Sydney

  • Skills: client success, cashback, retail media, client relationship management, data-led solutions, performance metrics, process optimisation, commercial acumen, strategic thinking, team leadership
  • Type: full_time
  • Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Klaviyo

Klaviyo is a CRM platform designed for businesses to create lasting customer relationships through data-driven marketing automation.

Renewals Specialist

Sydney

  • Skills: renewals, customer success, sales support, communication skills, organizational skills, process improvement, cross-functional, contract negotiation, data analysis, up-selling
  • Type: full_time
  • Salary: {'min': 88000.0, 'max': 132000.0, 'period': 'annual', 'currency': 'AUD'}

Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…

Customer Success Manager

Sydney

  • Skills: Customer Success, Payments, Retaining customers, Business growth, Client relationships, Technical product, Analytical skills, Project management, Sales targets, Stakeholder engagement
  • Type: full_time
  • Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Megaport

Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're als…

Customer Success Manager

Sydney

  • Skills: Network as a Service, customer success, post-sale relationships, service performance, renewals, upselling, customer experience, commercial interaction, value proposition, Integrated Accounts Team
  • Type: full_time
  • Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Procore Technologies

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficientl…

Customer Success Engineer

Sydney

  • Skills: Customer Success, Construction Management, Cloud-based Software, Technical Pre-Sales, Data-driven Recommendations, Consultative Mindset, ROI Analysis, Implementation, Account Strategies, Industry Trends
  • Type: full_time
  • Salary: {'min': 93600.0, 'max': 114400.0, 'period': 'annual', 'currency': 'USD'}

UpGuard

UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cybe…

Customer Success Manager

Sydney

  • Skills: Customer Success, Onboarding, Customer Engagement, Cyber Risk, Communication, Problem Solving, Feedback, Product Value, Interdepartmental Collaboration, Account Expansion
  • Type: full_time
  • Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Klaviyo

We empower creators to own their destiny by making first-party data accessible and actionable like never before.

At Scale Partner Success Manager

Sydney

  • Skills: Partner Success Management, Marketing Technology, Automation, Data Insights, Collaboration, Product Adoption, Churn Risk Mitigation, Cross-Sell Opportunities, Performance Analytics, Digital Engagement
  • Type: full_time
  • Salary: {'min': 104000.0, 'max': 156000.0, 'period': 'annual', 'currency': 'AUD'}

Nutanix

Nutanix is a technology company that provides cloud computing solutions, particularly focused on hybrid multicloud infrastructure and customer experience.

Customer Experience Manager

Sydney

  • Skills: customer experience, hybrid multicloud, technical onboarding, customer satisfaction, Nutanix technology, relationship management, IT operations, adoption, technical frameworks, feedback advocacy
  • Type: full_time
  • Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™

Customer Success Manager

Sydney

  • Skills: customer success, renewals, client relationships, strategic guidance, feature adoption, SaaS, Marketing Automation, APIs, complex accounts, communication skills
  • Type: other
  • Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Klaviyo

We empower creators to own their destiny by making first-party data accessible and actionable like never before.

At Scale Partner Success Manager

Sydney

  • Skills: partner success, automation, programmatic initiatives, data-driven interventions, cross-sell opportunities, performance analytics, strategic product adoption, risk identification, communication skills, growth-oriented
  • Type: full_time
  • Salary: {'min': 104000.0, 'max': 156000.0, 'period': 'annual', 'currency': 'AUD'}

Canva

Solutions Consulting Leader

Sydney

  • Skills: Solutions Consulting, Enterprise Sales, Design, Creative Tooling, Pre-sales Impact, High-growth SaaS, Performance Metrics, Global Teams, Customer Engagement, Cross-functional Collaboration
  • Type: full_time
  • Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Culture Amp

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better worl…

Senior Customer Trainer

Sydney

  • Skills: customer engagement, employee training, SaaS, instructional design, training content, customer success, remote training, product knowledge, customer onboarding, training operations
  • Type: full_time
  • Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Ping Identity

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise.

Onboarding Customer Success Manager

Sydney

  • Skills: Customer Success, cloud identity, cybersecurity, digital experiences, identity management, technical evangelist, relationship management, technical requirements, business requirements, trusted advisor
  • Type: full_time
  • Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}