37 Customer Onboarding And Success jobs in Sydney.

Hiring now: Sr Mgr Technical Escalati @ Datadog, Customer Success Onboardi @ Sleekcom, Sr Customer Onboarding Mg @ Safetycult, Client Service Exec @ State Stre, Head Of Customer Success @ Intuit, Mgr Of Implementations @ Enable, Customer Success Spec Mar @ Nielseniq, Admissions Team Lead @ Keypathedu, Customer Success Coach @ Reviewpro, Software Dev @ Constantin.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (12) project management (8) customer success (7) onboarding (6) SaaS (6) customer experience (5) collaboration (5) Onboarding (4) Retention (4) implementation (4)

đź“Ť Locations

Sydney (37)
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Datadog

Senior Manager, Technical Escalations Engineering Sydney
Skills & Focus: Technical Escalation Engineering, customer experience, collaboration, mentoring, operational improvements, escalation workflows, cross-functional collaboration, onboarding, project management, customer success
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Type: Full-time
Benefits: Best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy program, new hire stock equity …

Sleek.Com

Customer Success & Onboarding Lead Sydney
Skills & Focus: Customer Success, Onboarding, Account Management, Customer Relationships, Retention, Revenue Growth, Customer Satisfaction, Problem-solving, High-growth Environment, Interpersonal Skills
About the Company: Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. With a team of 400+ from 18 countries, Sleek provides solutions for busi…
Experience: 3+ years of experience in Customer Success, Customer Support, Relationship Management, or Account Management
Type: Full-time
Benefits: An open and inclusive culture, opportunities for professional growth, $1,200 allowance for health & wellness, flexible …

Safetyculture

Senior Customer Onboarding Manager Sydney
Skills & Focus: customer onboarding, implementation, project management, change management, stakeholder engagement, C-Suite stakeholders, strategic partner, global rollouts, alignment, adoption
About the Company: SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take owne…
Type: Full-time

State Street

Client Service Executive Sydney
Skills & Focus: Client Service, Project Management, Financial Services, SLA, KPI, Change Management, Client Engagement, Governance, Product Knowledge, Communication Skills
About the Company: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re …
Experience: 12+ Years in financial services or related field
Benefits: Generous medical care, insurance and savings plans, flexible work programs, access to development and educational suppo…
Client Onboarding and Support Specialist Sydney
Skills & Focus: client onboarding, application support, business migrations, strategic platforms, accounting, reconciliation, automation, client experience, incident management, stability
About the Company: State Street is a financial services and technology company that provides investment management, investment research and trading, and investment servicing.
Experience: Experience in client onboarding and application support, preferably in finance or technology.
Type: Full-time
Benefits: Comprehensive benefits package including health, dental, and retirement plans.

Intuit

Head of Customer Success and CX, APAC Sydney
Skills & Focus: Customer Success, CX, APAC, Financial Technology, Innovation, Diversity, Employee Benefits, Hybrid Work, Data Processing, Data Insights
About the Company: Intuit is a global financial technology platform that provides solutions for tax, accounting, payroll, and more.
Benefits: Offers diverse benefits including health, financial security, and hybrid work options.

Enable

Manager of Implementations Sydney
Skills & Focus: implementation, customer relationship, team management, customer success, onboarding, feature implementation, analytical skills, strategic advantage, project management, SMB and Mid-market segments
About the Company: Enable is transforming the supply chain with cutting-edge rebate management software, seeing rebates as a strategic advantage that strengthens partnerships, dr…
Type: Full-time

Nielseniq

Customer Success Specialist (Market Insights) Sydney
Skills & Focus: customer training, onboarding, client engagement, cross selling, upselling, renewal rates, market insights, business recommendations, ROI, adoption strategies

Keypatheducation

Admissions, Team Lead Sydney
Skills & Focus: customer service, coaching, performance management, team leadership, training, talent retention, sales management, process management, stakeholder engagement, collaboration

Intuit

Head of Customer Success and CX, APAC Sydney
Skills & Focus: Customer Success, APAC, Growth, Retention, Management, Hybrid Work, Innovative, AI, Data Insights, Diversity
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …
Multiple Positions in Customer Success and Finance Sydney
Skills & Focus: Customer Success, Finance, Data Analysis, Tax Preparation, Remote, Hybrid Work, Collaboration, Innovation, Technology, Agility
About the Company: Intuit is a technology company that focuses on products for accounting, finance, and tax preparation.
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …

Safetyculture

Senior Customer Success Manager Sydney
Skills & Focus: Customer Success, SaaS, ROI, Customer Lifecycle, Adoption, Retention, Expansion, Advocacy, Training Products, Continuous Improvement
About the Company: SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. Headquartered in Sydney, Safety…
Experience: 5+ years in customer success or account management
Type: Full-time

Reviewpro

Customer Success Coach Sydney
Skills & Focus: Customer Success, Customer Support, Onboarding, Client Engagement, Training, Hospitality Best Practices, Proactive Monitoring, Account Management, Upsell Opportunities, Cross-sell Opportunities
Experience: 2 years in Customer Support
Type: Full-time

Enable

Project Manager Sydney
Skills & Focus: project management, SaaS platforms, enterprise clients, implementation, cross-functional collaboration, risk management, customer satisfaction, technical skills, communication skills, best practices
About the Company: Enable is transforming the supply chain with cutting-edge rebate management software, strengthening partnerships and unlocking significant value across the ent…
Experience: Proven track record with corporate customers, working in customer-facing roles
Type: Full-time

Constantinople

Software Developer Sydney
Skills & Focus: cloud-native, infrastructure, operational platform, banking products, automation, compliance processes, operational complexity, bank efficiency, customer management, banking services
About the Company: Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastr…
Client Delivery Manager Sydney
Skills & Focus: client delivery manager, technical delivery management, client onboarding, scalable playbook, client delivery programs, banking configurations, timelines, co-ordination point, end-to-end client implementation, solution engineers
About the Company: Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastr…

Cover Genius

Senior Associate, Customer Integrations Sydney
Skills & Focus: Customer Operations, Program Launches, Product Changes, Operational Performance, Cross-Functional Initiatives, Insurance Technical Solutions, External Communications, Strategic Objectives, Operational Excellence, Customer Journey
About the Company: Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline…

Safetyculture

Senior Customer Success Manager Sydney
Skills & Focus: Customer Success, Construction, Enterprise, SAAS, Operational Excellence, Partnership, Advisor, Maximize Value, Business Goals, Front-line Workers
About the Company: SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take owne…
Experience: Direct work experience in Construction or a strong track record of managing Enterprise customers

Datadog

Customer Success Manager Sydney
Skills & Focus: Customer Success, relationship-management, on-boarding, up-selling, cross selling, proactive, renewal risks, adoption rates, communication, technology
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Benefits: Best-in-breed onboarding, Sales training, inclusive company culture, continuous professional development, New hire stoc…

Intuit

Head of Customer Success and CX, APAC Sydney
Skills & Focus: Customer Success, Customer Experience, Retention, Revenue Growth, Change Management, Cross-functional Leadership, Digital Experiences, Project Management, Team Building, Customer Centric Operations
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve, with products such as TurboTax, Credit Karma…
Experience: Significant experience in a fast-paced organisation, leading customer centric operations and teams.
Type: Hybrid
Benefits: Excellent remuneration including bonus, equity, benefits, ongoing training, and career growth.

Vimeo

Implementation Manager Sydney
Skills & Focus: onboarding, implementation, project management, enterprise, SaaS, client management, technical support, collaboration, problem-solving, live streaming
About the Company: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and …
Experience: 2+ years project/program management, enterprise technical support or account/customer success management

Klaviyo

Onboarding Specialist Sydney
Skills & Focus: onboarding, customer relationships, project management, software solutions, communication skills, creative problem solving, ecommerce, technical support, CRM management, data-driven
About the Company: Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable to nurture personalized experiences in ecommerce and beyond…
Experience: 1-2+ years of customer onboarding experience
Salary: $96,000 — $144,000 AUD
Type: Full-time
Benefits: Competitive benefits and perquisites, subject to company policy and applicable law.

Intercom

Scaled Customer Success Manager Sydney
Skills & Focus: customer success, product adoption, implementation projects, engagement strategies, relationships, SaaS products, self-motivating, dynamic, communication, fast growth
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 2+ years experience working in a customer-facing organization
Benefits: Competitive salary and equity in a fast-growing start-up; Catered lunch every weekday; Flexible paid time off policy; H…

Enable

Manager of Implementations Sydney
Skills & Focus: implementations, customer relationship, implementation phase, process, customer success, onboarding, feature implementation, team management, project management, strategic growth
About the Company: Enable is transforming the supply chain with cutting-edge rebate management software, enhancing partnerships, driving smarter decisions, and unlocking signific…

Myob

Senior Customer Enablement Consultant Sydney
Skills & Focus: customer onboarding, education programs, customer enablement, SaaS, instructional design, continuous improvement, cross-functional collaboration, communication skills, customer experience, cloud adoption
About the Company: MYOB is a business management platform designed to unleash the potential of businesses across Australia and New Zealand, rooted in finance and accounting softw…

Deliverect

Implementation Consultant Sydney
Skills & Focus: Implementation, Consultant, Onboarding, Integration, B2B, SaaS, Project Management, APIs, Client Satisfaction, Technical Expertise
About the Company: As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-comme…

Contentsquare

Senior Customer Success Manager Sydney
Skills & Focus: customer success, client relationships, digital experiences, enterprise customers, strategic goals, retention, upsell, product adoption, collaboration, customer experience
About the Company: Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. We are a global leader …

Klaviyo

Education Specialist Sydney
Skills & Focus: customer success, SaaS, ecommerce, project management, training, public speaking, data-driven, customer engagement, collaborative, marketing strategy
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Experience: 2+ years experience in a SaaS/ecommerce business in a customer focused role
Salary: $92,000 – $138,000 AUD
Benefits: Eligible for competitive benefits and perquisites, subject to company policy and applicable law.

Insider

Customer Onboarding Manager Sydney
Skills & Focus: Customer Onboarding, Post-sales, Project Management, Technical Guidance, Client Engagement, Implementation, Client Confidence, Data Integration, Platform Adoption, Personalization
About the Company: Insider is a B2B SaaS company that drives growth for its clients around the world, offering an AI-native platform for Customer Experience and Marketing.

Tmgm

Head of Customer Experience Sydney
Skills & Focus: customer experience, global support teams, CFD trading, operations optimization, compliance, AI-driven technologies, customer satisfaction, data-driven insights, cross-functional alignment, leadership
About the Company: TMGM is a leading global provider of CFD trading solutions, empowering traders with cutting-edge technology, deep liquidity, and exceptional customer service.
Experience: 10+ years of experience in customer experience, operations, or support leadership roles, preferably within financial services, fintech, or brokerage industries.
Benefits: Join a rapidly expanding international organization, allowing you to contribute to its growth and success. Global leade…

Safetyculture

Customer Onboarding Manager Sydney
Skills & Focus: Customer Onboarding, Customer Success, SAAS, Operational Excellence, Communication Skills, Project Delivery, Safety, Quality, Deployment, Customer Relationship
About the Company: SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take owne…

Spotify

Manager, Customer Success Sydney
Skills & Focus: Customer Success Management, CSM, revenue management, digital media, music, innovation, Client Services, consultative solutions, team leadership, people skills
About the Company: Spotify is a digital music service that gives you access to millions of songs and podcasts. We focus on building relationships and creative solutions for clien…
Experience: Experience in Customer Success Management and revenue management; leading Client Services or similar teams.
Type: Full-time

Fresha

Professional Services Specialist Sydney
Skills & Focus: Professional Services, data migration, build accuracy, partner onboarding, Business Development, Account Management, fast-paced environment, autonomous work, impact, collaboration
About the Company: Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 110,000+ business…
Type: Full-time
Benefits: dog-friendly office, collaborative environment

Key Media

Customer Success Manager Sydney
Skills & Focus: Customer Success, Client Relationship Management, Onboarding, Engagement, Performance Tracking, Cross-Functional Collaboration, Training, Renewal, Upselling, Data-Driven Decision Making
About the Company: Key Media is a global leader in niche B2B publishing, delivering high-quality content to over 2.4 million unique visitors monthly. Established in the early 200…
Experience: Minimum of 3 years in customer success, account management, or project management
Salary: $120k-$150k OTE
Type: Full-time

Procore

Commercial Customer Success Engineer Sydney
Skills & Focus: Customer Success, Consultative mindset, Construction technology, Optimizations, Data-driven recommendations, Technical aptitude, Cross-functional collaboration, Presentations, Product demonstrations, Communication skills
Experience: 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred.

Cover Genius

Senior Associate, Customer Integrations Sydney
Skills & Focus: Customer Operations, program launches, product launches, cross-functional initiatives, operational reviews, product integration, customer experience, operational performance, external communications, operational excellence
About the Company: Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline…

Intercom

High Touch Customer Success Manager Sydney
Skills & Focus: customer success, account management, consulting, SaaS, value realization, trusted advisor, customer engagement, adoption strategies, relationship building, C-suite engagement
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 5+ years of relevant work experience
Type: Full-time
Benefits: Competitive salary and equity, catered lunch, flexible paid time off, healthcare stipend