12 Customer Success Management jobs in Shanghai.

Hiring now: Sr Service Excellence Mgr @ Stryker, Customer Success Mgr @ Nielsen, Customer Success Mgr @ Forter, Customer Success Mgr Ente @ Airwallex, Customer Success Mgr @ Impactcom, Head Of Customer Advisory @ Sap, Customer Offer Spec @ Bp.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (7) Account Management (5) SaaS (3) Project Management (3) Conflict Resolution (3) Technical Support (2) Customer Segmentation (2) business reviews (2) Digital Marketing (2) Communication (2)

đź“Ť Locations

Shanghai (12)
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Stryker

(Senior) Service Excellence Manager Shanghai
Skills & Focus: Service Strategy, Customer Experience, Service Marketing, Operational Strategy, Sales Growth, Product Offerings, Technical Support, Customer Segmentation, Lean Culture, Cross Functional Collaboration
About the Company: Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes.
Experience: At least 12-18 years of related experience with proven track record of leadership positions.
Type: Full Time
Benefits: Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness …

Nielsen

Customer Success Manager Shanghai
Skills & Focus: client service, client satisfaction, insights, recommendations, business reviews, relationships, key persons, team leader, Client Engagement, projects
About the Company: Nielsen Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quick…

Forter

Customer Success Manager Shanghai
Skills & Focus: Customer Success, client-facing, business reviews, renewals, contract management, SaaS, upsell opportunities, operations team, training, relationship management
About the Company: Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Forter's t…
Experience: Minimum of 3-5 years of post-live, client-facing Customer Success experience
Salary: Competitive salary and bonus plan
Type: Full-time
Benefits: Comprehensive and generous health insurance, including vision and dental coverage; Generous PTO policy; Half day Friday…

Airwallex

Customer Success Manager, Enterprise Shanghai
Skills & Focus: Customer Success, Cross-border payments, Account management, Data analysis, Client relationship management, Problem-solving, Market information, Product optimization, Business development, Compliance
About the Company: Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and softwa…
Experience: 3-5 years relevant industry experience
Salary: CN¥20K – CN¥35K per month
Type: Full time
Benefits: Medical, dental, and vision insurance, 401(k) plan, short-term and long-term disability, paid vacation days, and public…

Impact.Com

Customer Success Manager Shanghai
Skills & Focus: Customer Success, Account Management, Project Management, Digital Marketing, Communication, SaaS, Training, Escalation Management, Conflict Resolution, Customer Service
About the Company: At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and…
Experience: 2-3 years customer service experience, preferably B2B
Benefits: Unlimited PTO policy, Private Health Insurance, Stock Options, Training & Development, Internet Allowance, Flexible wor…

Sap

Head of Customer Advisory, GC Shanghai
Skills & Focus: Customer Advisory, Thought Leadership, Strategic Planning, Sales, Presales, Consulting, Transformation, Stakeholder Engagement, Customer Centricity, Leadership
About the Company: SAP is a global leader in enterprise software and software-related services, enabling businesses to operate seamlessly and gain insight into their operational …
Experience: Proven regional or multi-market sales, presales, or consulting leadership experience, ideally across Greater China.
Type: Regular Full Time
Benefits: Dynamic and supportive work environment, opportunities for professional growth and development.

Airwallex

Customer Success Manager, Enterprise Shanghai
Skills & Focus: Customer Success, Enterprise, Account Management, Compensation, Equity, Bonus, Medical Insurance, 401(k), Vacation Days, Company Holidays
Salary: CN¥20K – CN¥35K per month
Type: Full time
Benefits: Offers Equity, Offers Bonus, medical, dental, and vision insurance, a 401(k) plan, short-term and long-term disability,…

Bp

Customer Offer Specialist Shanghai
Skills & Focus: Channel Management, Customer promise execution, Customer Segmentation, Customer Service Design, Delivers an effortless customer experience, Demand Management, Digital fluency, Internal alignment, Negotiating value, Sales forecasting/demand planning
About the Company: bp, formerly British Petroleum, is a global oil and gas company focused on delivering energy in a responsible and sustainable manner. We support our people to …
Experience: 10 years working experience in FMCG or automobile aftermarket
Type: Professionals
Benefits: Flexible working options, paid parental leave policy among others.

Impact.Com

Customer Success Manager Shanghai
Skills & Focus: Customer Success, Account Management, Digital Ecosystem, Project Management, Communication, Conflict Resolution, Critical Thinking, Initiative, Customer Service, B2B
About the Company: impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including tra…
Experience: 2-3 years customer service experience, preferably B2B
Benefits: Unlimited PTO policy, Training & Development, Private Health Insurance, Stock Options, Primary caregiver leave, Interne…

Forter

Account Manager Shanghai
Skills & Focus: Account Management, Customer Success, Client Relationships, SaaS, Training, Business Reviews, Upselling, Technical Support, Data Management, Fraud Prevention
About the Company: Digital commerce is built on trust. Forter’s technology isolates fraudsters, protecting customers and driving revenue growth. With high retention and engagemen…
Experience: 2-3 years of post-live, client-facing Account Management / Customer Success experience
Type: Full-time

Impact.Com

Customer Success Manager Shanghai
Skills & Focus: Customer Success, Account Management, Digital Marketing, Platform Training, Communication Coordination, Escalation Management, Project Management, Renewal Coordination, Client Support, Conflict Resolution
About the Company: impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including tra…
Experience: 2-3 years customer service experience, preferably B2B
Benefits: Unlimited PTO policy, Training & Development, Private Health Insurance, Stock Options, Primary caregiver leave, Interne…
Customer Success Manager Shanghai
Skills & Focus: customer service, B2B, account management, platform knowledge, customer communications, escalation management, project management, marketing campaigns, critical thinking, digital marketing
About the Company: At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and…
Experience: 2-3 years customer service experience, preferably B2B
Benefits: Unlimited PTO policy, Training & Development, Private Health Insurance, Stock Options, Internet Allowance, Flexible wor…