53 Technical Support jobs in San Jose.

Hiring now: Customer Exp Analyst Lead @ Meta, Technical Support Spec @ 8X8, Technical Support Engr @ Mirantis, Enterprise Sr Technical S @ Qualys, Support Eng Mgr @ Replit, Technical Presales Suppor @ Gotion, Global Prod Support Engr @ Lam Resear, Biz Support Engr Messagin @ Meta Platf, Technical Support Engr @ Startree, Forward Deployed Engr @ Commure At.Explore more at jobswithgpt.com.

🔥 Skills

technical support (16) Technical Support (14) problem-solving (11) troubleshooting (11) customer support (9) customer experience (7) Troubleshooting (7) documentation (6) SaaS (6) customer satisfaction (6)

📍 Locations

San Jose (13) Santa Clara (10) Mountain View (9) Burlingame (4) Palo Alto (3) San Mateo (3) Sunnyvale (3) Campbell (2) Foster City (2) Fremont (2)

Meta

Skills & Focus: customer experience, data analytics, NPS, CSAT, customer feedback, data visualization, stakeholders, SQL, customer support, predictive analytics
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 6+ years of experience in data analytics, data science, or related analytical roles; 3+ years of experience in customer experience, customer support, customer care, or other service related analytics roles.
Salary: $110,000/year to $158,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits. Learn more about benefits at Meta.
Skills & Focus: developer support, technical solutions, complex issue resolution, knowledge base, cross-functional coordination, app developers, problem-solving skills, customer relations management, support journeys, 2D and mobile apps
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years in technical support
Salary: $141,000/year to $197,000/year + bonus + equity + benefits
Type: Full Time
Benefits: In addition to base compensation, Meta offers benefits.
Skills & Focus: support operations, developer experience, efficiency, escalations, data analysis, cross-functional teams, vendor operations, documentation, incident resolution, developer advocacy
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. Now, Meta is moving beyond 2D screens toward immersive experiences li…
Experience: 3+ years in support operations experience
Salary: $101,000/year to $152,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including bonus and equity.

8x8, Inc.

Skills & Focus: Customer Experience, SaaS, Technical Support, UC business, VoIP, SIP, Problem Management, Root Cause Analysis, Networking Technologies, Customer Satisfaction
About the Company: 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry…
Experience: 5-10 years customer service related experience; previous experience in a technology vendor, SaaS or software company.
Salary: $81,750.00 - $136,250.00
Type: Full-time
Benefits: Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, in…

Mirantis

Skills & Focus: technical support, Mirantis Container platform, troubleshooting techniques, debug, customer satisfaction, knowledge management system, network issues, cloud services, DevOps, REST API
Experience: No experience required.
Salary: $136,074 - $140,000/yr.
Benefits: Telecommuting permitted.

Qualys

Skills & Focus: customer engagement, technical support, product defects, feature requests, account retention, customer experience, project management, incident management, stakeholder communication, Root Cause Analysis
About the Company: Qualys is a leading provider of cloud-based security and compliance solutions.
Experience: 7+ years of customer-facing experience with a focus on technical support project management.
Salary: $115,000 - $135,000
Type: Full-time

Replit

Skills & Focus: technical support, troubleshooting, automation, Zendesk, collaboration, coding, documentation, self-service, upskilling, process improvements
About the Company: Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural languag…
Type: Full-time
Benefits: Flexible Work Hours, Competitive Salary & Equity, Home Office Set-Up Stipend, Health, Dental, Vision and Life Insurance…

Gotion Inc.

Skills & Focus: technical support, pre-sales, customer engagement, project management, ESS solutions, product management, technical documentation, R&D, customer satisfaction, communication skills
About the Company: Gotion Inc. is based in Silicon Valley, CA, currently building a Manufacturing facility in Manteno, IL and has R&D centers in Ohio, China, Japan and Europe. We…
Experience: 1-5 years in ESS engineering/design technical pre-sales support and project management
Salary: $100,000 — $130,000 USD
Type: Full-time
Benefits: Equal opportunity employer, fostering a diverse workforce, culture of inclusion and belonging.

Lam Research Corporation

Skills & Focus: Field escalations, Process improvement, Product specifications, Technical guidance, Semiconductor, Etch systems, Problem-solving, Customer satisfaction, Troubleshooting, Documentation
About the Company: At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power …
Experience: Minimum 10 years of semiconductor experience on Etch systems
Salary: $119,000.00 - $259,000.00
Type: On-site Flex
Benefits: Comprehensive set of outstanding benefits including support for life stages and career development.

Meta Platforms, Inc.

Skills & Focus: SMS solutions, VPN connections, Header Enrichment, technical support, mobile operator, SMSC, SSL VPN, software debugging, network protocols, technical documentation
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 60 months
Salary: $180,574/year to $190,740/year + bonus + equity + benefits
Type: Full Time
Benefits: In addition to base compensation, Meta offers benefits.

Startree

Skills & Focus: Technical Support, Customer satisfaction, Apache Pinot, OLAP systems, Big data technologies, Kubernetes, SQL, Streaming technologies, Troubleshooting, Cloud infrastructure
About the Company: StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded…
Experience: 4-6 years
Salary: $130,000 - $180,000
Type: Full-time
Benefits: Competitive equity grants, comprehensive benefits offering

Commure + Athelas

Skills & Focus: healthcare, technical support, solutions, deployment, integration, client-focused, problem-solving, documentation, programming, collaboration
About the Company: Commure builds solutions that simplify providers' lives and keep them connected to their patients so they can focus on providing care. Their innovative suite o…
Experience: Experience with programming languages such as Python, Javascript, React, and SQL.
Salary: $120K – $180K
Type: Full-time
Benefits: Flexible PTO, medical, dental, vision, maternity and paternity leave

Intuit

Skills & Focus: Technical Support, API, Customer Support, Incident Management, Collaboration, Problem-solving, Communication, Project Management, Team Leadership, Financial Services
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers wor…
Experience: 5+ years
Salary: $141,000 - $190,500
Type: Full-time
Benefits: Eligible for a cash bonus, equity rewards, and benefits.

Earnin

Support Engineer Mountain View
Skills & Focus: technical support, payroll applications, customer issues, cross-functional teams, process improvements, communication, problem-solving, support tickets, customer relationships, product defects
About the Company: As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the …
Experience: 3+ years of B2B customer support within Payroll or Human Capital Management (HCM) applications.
Salary: $123,300-150,700 + equity + benefits
Type: Full-time

Intuit

Skills & Focus: Software Engineering, Data, Customer Success, Tax, Product Management, Corporate Strategy, Legal, Information Technology, Marketing, Human Resources
Salary: $149,000 - $195,000
Type: Full-time
Skills & Focus: Technical Support, Engineering, Software, Customer Success, Data, Financial Technology, Innovation, Generative AI, Hybrid Work, Collaboration
About the Company: Intuit offers products and services focused on personal finance, accounting, and business management.
Salary: $141,000 - $190,500
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …

Startree

Skills & Focus: Technical Support, Apache Pinot, Customer Support, OLAP Systems, Big Data Technologies, Kubernetes, SQL, Troubleshooting, Data Technologies, Cloud Infrastructure
About the Company: StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded…
Experience: 4-6 years in Pre/Post-Sales or Customer-facing roles
Salary: $130,000 - $165,000
Type: Full-time
Benefits: Competitive and compelling equity grants, comprehensive benefits offering

Intuit

Skills & Focus: Technical Support, Engineering, Software, Customer Success, Data, Hybrid Work, SQL, Collaboration, Innovation, Financial Technology
Salary: $141,000 - $190,500
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …

Windsurf

Skills & Focus: AI, customer support, customer experience, technical role, team leadership, problem-solving, support engineers, B2B, B2C, customer obsession
About the Company: Windsurf gives AI-powered tools to development teams at thousands of enterprises, from startups to Fortune 500 companies.
Experience: 6+ years of professional experience in a technical role.
Type: Full time

Aisera

Skills & Focus: Technical Support, Customer Service, Troubleshooting, SaaS, REST APIs, Python, JavaScript, Cloud computing, Generative AI, Ticketing systems
About the Company: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth thro…
Experience: 8+ years in a technical support role, preferably in a SaaS environment
Salary: $120,000 - $150,000 USD
Type: Full-time

Glean

Skills & Focus: technical support, customer experience, troubleshooting, knowledge management, SaaS, cloud technologies, problem solving, customer solutions, API, data-driven
About the Company: Glean is building a system of intelligence for every company, integrating AI with knowledge to make information accessible and actionable. Founded by former en…
Experience: Experience in Customer Solutions Engineering, Support Engineering, or Professional Services; Hands-on experience in Search technologies, SaaS-based system integrations.
Salary: $120,000 - $190,000 annually
Type: Full-time
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment, 401k, Company events, Home of…
Skills & Focus: customer support, technical troubleshooting, SaaS, cloud technologies, communication skills, project planning, data-driven, problem-solving, Customer Success Management, experience with search technologies
About the Company: Glean is on a mission to make knowledge work faster and more humane. They believe that AI will fundamentally transform how people work, building a system of in…
Experience: At least 3 years of industry experience or a Master's with at least 1 year of industry experience.
Salary: $75,000 - $150,000 annually
Type: Full-time
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment and time-off policy, 401k, Com…

Trustly

Skills & Focus: IT support, employee support, asset management, collaboration, customer-obsessed, solution-oriented, startup environment, technical skills, in-office support, global team
About the Company: At Trustly, we’re on a mission to deliver a better way to pay and get paid. We’re revolutionizing the payments industry by making Pay by Bank the new standard …
Type: Part-time
Benefits: Work from anywhere policy, flexibility.

Netapp, Inc.

Skills & Focus: Technical Support Engineer, Professional Services Intern, customer service skills, Sales, Services, Support, troubleshooting, repairing, debugging, problem solving
Type: Internship
Benefits: Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-…

Super Micro Computer

Skills & Focus: Application Engineering, Technical Support, Computer Architecture, Server Systems, Customer Service, Hardware Problems, Software Issues, Technical Issues, Problem Solving, Communication Skills
About the Company: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyp…
Experience: 2+ years of working / technical support experience in computer systems and/or servers
Salary: $68,640 - $117,000
Type: Full-time
Benefits: comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bo…

Nutanix

Skills & Focus: Serviceability, Product Support, Cross-functional, Validation, Engineering, Customer Experience, Storage, Networking, JIRA, Salesforce
About the Company: Nutanix is an equal opportunity employer that strives to foster an inclusive working environment.
Experience: Minimum of 5 years in technology industry and support experience
Salary: USD $ 103,760 - USD $ 207,960 per year
Type: Hybrid
Benefits: Full range of medical, financial benefits, 401(k) eligibility, various paid time off benefits including vacation, sick …
Skills & Focus: Serviceability, Product Support, Validation, Verification, Cross-functional, Customer Experience, Troubleshooting, Field Issues, Engineering, Technical Support
Experience: 5 years
Salary: USD $103,760 - USD $207,960
Type: Full-time
Benefits: medical, financial, and other benefits including 401(k) eligibility, vacation, sick time, and parental leave

Axiado

Skills & Focus: Field Application Engineer, Technical Support, Troubleshooting, Customer Satisfaction, Architectural Design, Implementation Consultancy, Case Management, Technical Issues, Customer Experience, Mentorship
About the Company: Axiado is a technology company focused on providing solutions that enhance customer design wins and product integration through exceptional technical support a…

Skydio

Skills & Focus: technical support, customer satisfaction, UAS, drone, cloud, troubleshooting, problem-solving, CRM technology, Zendesk, Customer Success
About the Company: Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Sk…
Experience: 2-5 years of Technical Support experience
Salary: $59,000 - $105,000
Type: Full-time

8x8, Inc.

Skills & Focus: Customer Experience, Technical Support, SaaS environment, Leadership, Enterprise software solutions, Global support team, Strategic direction, Service delivery, Stakeholder relationships, Value-add service
About the Company: 8x8, Inc. believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integra…
Experience: Experience with enterprise software solutions; ideally CRM, Analytics, integration points, in a SaaS environment.
Salary: $176,625.00 - $344,375.00
Type: Full-time
Benefits: Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain…

Baxter

Skills & Focus: Technical Services, Healthcare, Medical Devices, Sales, Innovation, Patient Care, Collaboration, Manufacturing, Problem-Solving, Diversity
About the Company: Baxter is a company that develops, manufactures, and sells medical devices and solutions aimed at saving and sustaining lives.
Type: Full time
Benefits: Comprehensive benefits options reflecting the value placed in employees.

Skydio

Skills & Focus: UAS operations, technical support, troubleshooting, network optimization, customer relations, cloud operations, product enhancement, training, IoT applications, problem-solving
About the Company: Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation.
Experience: At least 3 years of civilian or military UAS operations and flight experience.
Salary: $82,000 - $145,000
Type: Full-time
Benefits: In addition to base salary, Skydio full-time employees are eligible to enroll in our benefit plans and take advantage o…

Super Micro Computer

Skills & Focus: eCommerce, customer support, server systems, technical issues, cross-functional teams, market trends, product solutions, eStore, communication, problem solving
About the Company: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyp…
Experience: Minimum 2 year of eCommerce experience within a transactional website environment; Minimum 2 year of experience in a job in the PC/Server market.
Salary: $73,000 - $120,000
Benefits: In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as pa…

Skydio

Skills & Focus: technical support, customer satisfaction, drone technology, problem-solving, B2B support, cloud products, UAS, customer enablement, communication skills, operational excellence
About the Company: Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Sk…
Experience: 2-5 years of Technical Support experience
Salary: $59,000 - $105,000
Type: Full-time
Benefits: Skydio full-time employees are eligible to enroll in our benefit plans and take advantage of a variety of incentives an…

Hume Ai

Skills & Focus: technical account management, APIs, integrations, customer engagement, software engineering, technical product management, problem-solving, collaboration, training sessions, documentation
About the Company: Hume AI is dedicated to building artificial intelligence that is directly optimized for human well-being. We raised a Series B funding round at the beginning o…
Experience: 3+ years of experience in a technical role
Salary: $100,000 - $200,000 USD
Type: Full-time

Skydio

Skills & Focus: Technical Support, Customer Satisfaction, UAS, Troubleshooting, Communication Skills, Problem-Solving, Cloud Technology, CRM Experience, Customer Retention, Training
About the Company: Skydio is the leading US drone company and the world leader in autonomous flight, combining expertise in artificial intelligence, hardware and software develop…
Experience: 2-5 years of Technical Support experience
Salary: $59,000 - $105,000
Type: Full-time
Benefits: Eligible to enroll in benefit plans and take advantage of a variety of incentives and stipends.

Playstation

Skills & Focus: Technical Account Manager, bilingual, game SDKs, development pipelines, customer support, partner relationships, training events, technical expertise, problem solving, PlayStation platform
About the Company: PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The Pla…
Benefits: Discretionary bonus opportunity, Hybrid Working (within Flexmodes), Private Medical Insurance, Dental Scheme, 25 days h…

Notable

Skills & Focus: Customer Support, Maintenance, Process Optimization, Operational Excellence, Resource Allocation, Ticket Triage, CRM, Ticketing Systems, Healthcare Technology, Problem-Solving
About the Company: Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling…
Experience: 10+ years
Salary: $115K – $160K
Type: Full time
Benefits: Stock options, Medical, Dental, and Vision coverage, Health Savings Account with Employer Match, Company paid disabilit…

Freshworks

Skills & Focus: customer support, strategic collaboration, operational excellence, customer satisfaction, stakeholder partnerships, program execution, support initiatives, Premium Support, Advantage Support, transformation strategies
About the Company: The Customer Support team at Freshworks is committed to delivering world-class customer experiences across a diverse customer base, spanning businesses of all …

Selector

Skills & Focus: Customer Success, Technical Support, Implementation Guidance, Networking, NPM, APM, SQL Queries, Networking Protocols, Cloud Compute Infrastructure, Problem-Solving
About the Company: Selector is building an operational intelligence platform for digital infrastructure. By adopting an AI/ML based analytics approach, the platform provides acti…
Experience: Minimum of 3 years of experience in computer network support and/or network system/sales engineering
Type: Full-Time

Paloaltonetworks2

Skills & Focus: technical support, customer-focused, service level agreements, troubleshooting, ticketing system, root cause investigations, documentation, customer feedback, issue management, team collaboration

Servicenow

Skills & Focus: Account Escalation, Customer Satisfaction, Leadership, Team Management, AI Integration, Communication, Collaboration, Innovation, SaaS, Conflict Resolution
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelli…
Experience: A minimum of 10 years of leadership experience in customer-facing, enterprise software environments.
Salary: $163,600 - $286,300
Type: Flexible
Benefits: Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexi…
Skills & Focus: customer support, technical issues, troubleshooting, Java, JavaScript, AI integration, problem-solving, collaboration, communication, process improvements
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelli…
Experience: 4+ years customer facing technical support experience
Salary: $103,000 - $175,100
Benefits: Health plans, flexible spending accounts, 401(k) Plan with company match, Employee Stock Purchase Plan (ESPP), matching…

Palo Alto Networks

Skills & Focus: technical support, network, security, troubleshooting, JavaScript, Python, Powershell, REST API, Firewalls, customer service
About the Company: Palo Alto Networks is committed to being the cybersecurity partner of choice, protecting digital lives with innovative solutions and services.
Experience: Minimum 5+ years of relevant experience in network or security products
Salary: $108000 - $175200/YR
Type: Full-time
Benefits: Benefits include FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learn…

Paloaltonetworks2

Skills & Focus: technical support, troubleshooting, root cause analysis, SLA, customer experience, multi-vendor, post-sales, configurations, bug cycles, 24x7 support

Servicenow

Support Engineer Santa Clara
Skills & Focus: Customer Support, Technical Issue Resolution, ServiceNow Software, Diagnostic Tools, Creative Problem Solving, Collaboration, Communication Skills, Empathy, Workflow Management, Process Improvements
About the Company: ServiceNow is a global organization that provides a cloud computing platform to help organizations manage digital workflows for global enterprises.
Experience: 2+ years in a technical support or engineering role, preferably in software or IT services
Type: Full-time
Skills & Focus: technical issues, customer satisfaction, pro-active, tactical engagement, diagnose, technology stack, cross functional teams, Customer Support, high profile clients, troubleshooting
About the Company: ServiceNow is one of the fastest growing enterprise software companies on the planet with a rapidly expanding customer base and cutting-edge technology.
Experience: Significant experience in Customer Support or technical Professional Services background.

Palo Alto Networks

Skills & Focus: Technical Support, Cybersecurity, Customer Service, Remote, Engineer, Support Engineer, Problem Solving, SaaS, Government Support, Software
About the Company: Leading the way in cybersecurity with innovative solutions and a commitment to fostering a diverse and inclusive workforce.
Type: Full-time

Pure Storage

Skills & Focus: technical support, cloud, Kubernetes, Docker, troubleshooting, customer engagement, incident ownership, DevOps tools, problem-solving, documentation
About the Company: Pure Storage is an innovative company fundamentally reshaping the data storage industry, celebrated for its growth and commitment to customer relationship buil…
Experience: Minimum 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts.
Salary: $115,000 - $173,000
Type: Full-time
Benefits: Flexible time off, wellness resources, and company-sponsored team events.

Google

Skills & Focus: customer support, technical troubleshooting, data analysis, Google Ads, product expertise, automation, problem solving, stakeholder communication, account management, product feedback
About the Company: Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support …
Experience: 3 years of experience coding in one or more programming languages (e.g., Java, Python, C++, etc.)
Salary: $123,000-$176,000
Type: Full-time
Benefits: Includes bonus, equity, and additional benefits.
Skills & Focus: technical troubleshooting, customer service, Google Ads, product management, cloud support, analytics, automation, diagnostics, problem solving, customer experience
About the Company: Google creates products and services that make the world a better place. gTech’s role is to help bring them to life. Our teams of trusted advisors support cust…
Experience: 3 years of experience in system design or programming, and technical troubleshooting.
Salary: $123,000-$176,000
Type: Full-time
Benefits: Bonus, equity, and benefits.
Skills & Focus: strategic thought partner, support transformation, bug resolution, global team, technical skills, product expertise, customer needs, operations, product go-to-market, diagnostic skills
About the Company: Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support …
Experience: 10 years of experience in management consulting, technical operations, or in a role involving strategy in operations. 3 years of experience in people management.
Salary: $168,000-$249,000 + bonus + equity + benefits
Type: Full-time
Benefits: Bonus, equity, benefits