49 Technical And Product Support jobs in San Jose.

Hiring now: Dev Support Engr @ Meta, Technical Support Spec @ 8X8, Technical Support Engr @ Mirantis, Enterprise Sr Technical S @ Qualys, Support Eng Mgr @ Replit, Global Prod Support Engr @ Lam Resear, Biz Support Engr Messagin @ Meta Platf, Support Engr @ Robinhood , Technical Support Engr @ Startree, Forward Deployed Engr @ Commure At.Explore more at jobswithgpt.com.

🔥 Skills

technical support (16) Technical Support (13) problem-solving (10) troubleshooting (10) customer support (9) customer experience (6) Troubleshooting (6) Customer Success (6) documentation (5) customer service (5)

đź“Ť Locations

San Jose (10) Mountain View (9) Santa Clara (9) Burlingame (4) Sunnyvale (4) Palo Alto (3) Campbell (2) Foster City (2) Menlo Park (2) San Mateo (2)
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Meta

Developer Support Engineer Burlingame
Skills & Focus: developer support, technical solutions, complex issue resolution, knowledge base, cross-functional coordination, app developers, problem-solving skills, customer relations management, support journeys, 2D and mobile apps
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years in technical support
Salary: $141,000/year to $197,000/year + bonus + equity + benefits
Type: Full Time
Benefits: In addition to base compensation, Meta offers benefits.
Support Operations Manager Burlingame
Skills & Focus: support operations, developer experience, efficiency, escalations, data analysis, cross-functional teams, vendor operations, documentation, incident resolution, developer advocacy
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. Now, Meta is moving beyond 2D screens toward immersive experiences li…
Experience: 3+ years in support operations experience
Salary: $101,000/year to $152,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including bonus and equity.
Developer Support Program Manager Burlingame
Skills & Focus: developer support, customer support, customer experience, process management, cross-functional, technical support, problem-solving, data-centric, VR, MR
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years
Salary: $129,000/year to $185,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including bonus, equity and additional compensation.

8x8, Inc.

Technical Support Specialist Campbell
Skills & Focus: Customer Experience, SaaS, Technical Support, UC business, VoIP, SIP, Problem Management, Root Cause Analysis, Networking Technologies, Customer Satisfaction
About the Company: 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry…
Experience: 5-10 years customer service related experience; previous experience in a technology vendor, SaaS or software company.
Salary: $81,750.00 - $136,250.00
Type: Full-time
Benefits: Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, in…

Mirantis

Technical Support Engineer Campbell
Skills & Focus: technical support, Mirantis Container platform, troubleshooting techniques, debug, customer satisfaction, knowledge management system, network issues, cloud services, DevOps, REST API
Experience: No experience required.
Salary: $136,074 - $140,000/yr.
Benefits: Telecommuting permitted.

Qualys

Enterprise Sr. Technical Support Project Manager Foster City
Skills & Focus: customer engagement, technical support, product defects, feature requests, account retention, customer experience, project management, incident management, stakeholder communication, Root Cause Analysis
About the Company: Qualys is a leading provider of cloud-based security and compliance solutions.
Experience: 7+ years of customer-facing experience with a focus on technical support project management.
Salary: $115,000 - $135,000
Type: Full-time

Replit

Support Engineering Manager Foster City
Skills & Focus: technical support, troubleshooting, automation, Zendesk, collaboration, coding, documentation, self-service, upskilling, process improvements
About the Company: Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural languag…
Type: Full-time
Benefits: Flexible Work Hours, Competitive Salary & Equity, Home Office Set-Up Stipend, Health, Dental, Vision and Life Insurance…

Lam Research Corporation

Global Product Support Engineer 5 Fremont
Skills & Focus: Field escalations, Process improvement, Product specifications, Technical guidance, Semiconductor, Etch systems, Problem-solving, Customer satisfaction, Troubleshooting, Documentation
About the Company: At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power …
Experience: Minimum 10 years of semiconductor experience on Etch systems
Salary: $119,000.00 - $259,000.00
Type: On-site Flex
Benefits: Comprehensive set of outstanding benefits including support for life stages and career development.

Meta Platforms, Inc.

Business Support Engineer, Messaging and Product Growth Menlo Park
Skills & Focus: SMS solutions, VPN connections, Header Enrichment, technical support, mobile operator, SMSC, SSL VPN, software debugging, network protocols, technical documentation
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 60 months
Salary: $180,574/year to $190,740/year + bonus + equity + benefits
Type: Full Time
Benefits: In addition to base compensation, Meta offers benefits.

Robinhood Markets

Support Engineer Menlo Park
Skills & Focus: technical support, macOS, software, hardware, enterprise, onboarding, offboarding, VPNs, customer service, problem-solving
About the Company: Robinhood was founded on the idea that financial markets should be accessible to all. With customers at the heart of our decisions, we are lowering barriers an…
Experience: Previous enterprise technical support experience, excellent customer service, and troubleshooting abilities.
Salary: $51 - $60 USD per hour
Type: Full-time
Benefits: 100% paid health insurance for employees, annual lifestyle wallet for personal wellness, dedicated mental health suppor…

Startree

Technical Support Engineer Mountain View
Skills & Focus: Technical Support, Customer satisfaction, Apache Pinot, OLAP systems, Big data technologies, Kubernetes, SQL, Streaming technologies, Troubleshooting, Cloud infrastructure
About the Company: StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded…
Experience: 4-6 years
Salary: $130,000 - $180,000
Type: Full-time
Benefits: Competitive equity grants, comprehensive benefits offering

Commure + Athelas

Forward Deployed Engineer Mountain View
Skills & Focus: healthcare, technical support, solutions, deployment, integration, client-focused, problem-solving, documentation, programming, collaboration
About the Company: Commure builds solutions that simplify providers' lives and keep them connected to their patients so they can focus on providing care. Their innovative suite o…
Experience: Experience with programming languages such as Python, Javascript, React, and SQL.
Salary: $120K – $180K
Type: Full-time
Benefits: Flexible PTO, medical, dental, vision, maternity and paternity leave

Intuit

Sr. Technical Support Engineer Mountain View
Skills & Focus: Technical Support, API, Customer Support, Incident Management, Collaboration, Problem-solving, Communication, Project Management, Team Leadership, Financial Services
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers wor…
Experience: 5+ years
Salary: $141,000 - $190,500
Type: Full-time
Benefits: Eligible for a cash bonus, equity rewards, and benefits.

Earnin

Support Engineer Mountain View
Skills & Focus: technical support, payroll applications, customer issues, cross-functional teams, process improvements, communication, problem-solving, support tickets, customer relationships, product defects
About the Company: As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the …
Experience: 3+ years of B2B customer support within Payroll or Human Capital Management (HCM) applications.
Salary: $123,300-150,700 + equity + benefits
Type: Full-time

Intuit

Service and Support Representative Mountain View
Skills & Focus: Software Engineering, Data, Customer Success, Tax, Product Management, Corporate Strategy, Legal, Information Technology, Marketing, Human Resources
Salary: $149,000 - $195,000
Type: Full-time
Sr. Technical Support Engineer Mountain View
Skills & Focus: Technical Support, Engineering, Software, Customer Success, Data, Financial Technology, Innovation, Generative AI, Hybrid Work, Collaboration
About the Company: Intuit offers products and services focused on personal finance, accounting, and business management.
Salary: $141,000 - $190,500
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …

Startree

Technical Support Engineer Mountain View
Skills & Focus: Technical Support, Apache Pinot, Customer Support, OLAP Systems, Big Data Technologies, Kubernetes, SQL, Troubleshooting, Data Technologies, Cloud Infrastructure
About the Company: StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded…
Experience: 4-6 years in Pre/Post-Sales or Customer-facing roles
Salary: $130,000 - $165,000
Type: Full-time
Benefits: Competitive and compelling equity grants, comprehensive benefits offering

Intuit

Sr. Technical Support Engineer Mountain View
Skills & Focus: Technical Support, Engineering, Software, Customer Success, Data, Hybrid Work, SQL, Collaboration, Innovation, Financial Technology
Salary: $141,000 - $190,500
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …

Windsurf

Product Strategist - CX Mountain View
Skills & Focus: AI, customer support, customer experience, technical role, team leadership, problem-solving, support engineers, B2B, B2C, customer obsession
About the Company: Windsurf gives AI-powered tools to development teams at thousands of enterprises, from startups to Fortune 500 companies.
Experience: 6+ years of professional experience in a technical role.
Type: Full time

Aisera

Technical Support Engineer Palo Alto
Skills & Focus: Technical Support, Customer Service, Troubleshooting, SaaS, REST APIs, Python, JavaScript, Cloud computing, Generative AI, Ticketing systems
About the Company: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth thro…
Experience: 8+ years in a technical support role, preferably in a SaaS environment
Salary: $120,000 - $150,000 USD
Type: Full-time

Glean

Designated Technical Support Engineer Palo Alto
Skills & Focus: technical support, customer experience, troubleshooting, knowledge management, SaaS, cloud technologies, problem solving, customer solutions, API, data-driven
About the Company: Glean is building a system of intelligence for every company, integrating AI with knowledge to make information accessible and actionable. Founded by former en…
Experience: Experience in Customer Solutions Engineering, Support Engineering, or Professional Services; Hands-on experience in Search technologies, SaaS-based system integrations.
Salary: $120,000 - $190,000 annually
Type: Full-time
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment, 401k, Company events, Home of…
Technical Support Engineer Palo Alto
Skills & Focus: customer support, technical troubleshooting, SaaS, cloud technologies, communication skills, project planning, data-driven, problem-solving, Customer Success Management, experience with search technologies
About the Company: Glean is on a mission to make knowledge work faster and more humane. They believe that AI will fundamentally transform how people work, building a system of in…
Experience: At least 3 years of industry experience or a Master's with at least 1 year of industry experience.
Salary: $75,000 - $150,000 annually
Type: Full-time
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment and time-off policy, 401k, Com…

Trustly

IT and People Support Specialist San Carlos
Skills & Focus: IT support, employee support, asset management, collaboration, customer-obsessed, solution-oriented, startup environment, technical skills, in-office support, global team
About the Company: At Trustly, we’re on a mission to deliver a better way to pay and get paid. We’re revolutionizing the payments industry by making Pay by Bank the new standard …
Type: Part-time
Benefits: Work from anywhere policy, flexibility.

Netapp, Inc.

Intern - Support & Services San Jose
Skills & Focus: Technical Support Engineer, Professional Services Intern, customer service skills, Sales, Services, Support, troubleshooting, repairing, debugging, problem solving
Type: Internship
Benefits: Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-…

Super Micro Computer

Application Engineer San Jose
Skills & Focus: Application Engineering, Technical Support, Computer Architecture, Server Systems, Customer Service, Hardware Problems, Software Issues, Technical Issues, Problem Solving, Communication Skills
About the Company: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyp…
Experience: 2+ years of working / technical support experience in computer systems and/or servers
Salary: $68,640 - $117,000
Type: Full-time
Benefits: comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bo…

Nutanix

Sr. Serviceability Engineer San Jose
Skills & Focus: Serviceability, Product Support, Validation, Verification, Cross-functional, Customer Experience, Troubleshooting, Field Issues, Engineering, Technical Support
Experience: 5 years
Salary: USD $103,760 - USD $207,960
Type: Full-time
Benefits: medical, financial, and other benefits including 401(k) eligibility, vacation, sick time, and parental leave

Axiado

Field Application Engineer San Jose
Skills & Focus: Field Application Engineer, Technical Support, Troubleshooting, Customer Satisfaction, Architectural Design, Implementation Consultancy, Case Management, Technical Issues, Customer Experience, Mentorship
About the Company: Axiado is a technology company focused on providing solutions that enhance customer design wins and product integration through exceptional technical support a…

Skydio

Technical Product Support Professional San Jose
Skills & Focus: technical support, customer satisfaction, UAS, drone, cloud, troubleshooting, problem-solving, CRM technology, Zendesk, Customer Success
About the Company: Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Sk…
Experience: 2-5 years of Technical Support experience
Salary: $59,000 - $105,000
Type: Full-time

8x8, Inc.

Senior Director of Technical Support San Jose
Skills & Focus: Customer Experience, Technical Support, SaaS environment, Leadership, Enterprise software solutions, Global support team, Strategic direction, Service delivery, Stakeholder relationships, Value-add service
About the Company: 8x8, Inc. believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integra…
Experience: Experience with enterprise software solutions; ideally CRM, Analytics, integration points, in a SaaS environment.
Salary: $176,625.00 - $344,375.00
Type: Full-time
Benefits: Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain…

Baxter

Technical Services Jobs in San Jose San Jose
Skills & Focus: Technical Services, Healthcare, Medical Devices, Sales, Innovation, Patient Care, Collaboration, Manufacturing, Problem-Solving, Diversity
About the Company: Baxter is a company that develops, manufactures, and sells medical devices and solutions aimed at saving and sustaining lives.
Type: Full time
Benefits: Comprehensive benefits options reflecting the value placed in employees.

Super Micro Computer

Technical Account Manager San Jose
Skills & Focus: Technical Account Manager, post sales management, customer support, engineering teams, sales, escalation, troubleshooting, Linux, Virtualization, customer requirements
About the Company: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyp…
Experience: 5+ years of experience in engineering/IT industry
Salary: $80,000 - $120,000
Benefits: In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as pa…
Application Engineer San Jose
Skills & Focus: eCommerce, customer support, server systems, technical issues, cross-functional teams, market trends, product solutions, eStore, communication, problem solving
About the Company: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyp…
Experience: Minimum 2 year of eCommerce experience within a transactional website environment; Minimum 2 year of experience in a job in the PC/Server market.
Salary: $73,000 - $120,000
Benefits: In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as pa…
Technical Account Manager San Jose
Skills & Focus: Technical Account Manager, post sales management, customer support, engineering teams, sales, troubleshooting, Linux, Virtualization, escalations, communication
About the Company: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyp…
Experience: 5+ years of experience in engineering/IT industry
Salary: $80,000 - $120,000
Benefits: In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as pa…

Notable

Head of Customer Support & Maintenance San Mateo
Skills & Focus: Customer Support, Maintenance, Process Optimization, Operational Excellence, Resource Allocation, Ticket Triage, CRM, Ticketing Systems, Healthcare Technology, Problem-Solving
About the Company: Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling…
Experience: 10+ years
Salary: $115K – $160K
Type: Full time
Benefits: Stock options, Medical, Dental, and Vision coverage, Health Savings Account with Employer Match, Company paid disabilit…

Freshworks

Manager - Customer Support Programs San Mateo
Skills & Focus: customer support, strategic collaboration, operational excellence, customer satisfaction, stakeholder partnerships, program execution, support initiatives, Premium Support, Advantage Support, transformation strategies
About the Company: The Customer Support team at Freshworks is committed to delivering world-class customer experiences across a diverse customer base, spanning businesses of all …

Selector

Customer Success Engineer Santa Clara
Skills & Focus: Customer Success, Technical Support, Implementation Guidance, Networking, NPM, APM, SQL Queries, Networking Protocols, Cloud Compute Infrastructure, Problem-Solving
About the Company: Selector is building an operational intelligence platform for digital infrastructure. By adopting an AI/ML based analytics approach, the platform provides acti…
Experience: Minimum of 3 years of experience in computer network support and/or network system/sales engineering
Type: Full-Time

Paloaltonetworks2

Technical Support Professional Santa Clara
Skills & Focus: technical support, customer-focused, service level agreements, troubleshooting, ticketing system, root cause investigations, documentation, customer feedback, issue management, team collaboration

Palo Alto Networks

Sr. Technical Support Engineer, United States Government, XSOAR Santa Clara
Skills & Focus: technical support, cybersecurity, government, XSOAR, remote, customer service, collaboration, problem-solving, engagement, technical documentation

Servicenow

Technical Writer Santa Clara
Skills & Focus: Technical Writing, AI, Documentation, DITA, Markdown, Collaboration, Software Development, Content Development, User-Focused, Customer Success
About the Company: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …
Experience: 1-2 years work experience (may include internships)
Salary: $87,700 - $136,000
Type: Flexible or Remote
Benefits: We offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations…

Paloaltonetworks2

Platinum Support Engineer Santa Clara
Skills & Focus: technical support, troubleshooting, root cause analysis, SLA, customer experience, multi-vendor, post-sales, configurations, bug cycles, 24x7 support

Servicenow

Account Escalation Engineer Santa Clara
Skills & Focus: technical issues, customer satisfaction, pro-active, tactical engagement, diagnose, technology stack, cross functional teams, Customer Support, high profile clients, troubleshooting
About the Company: ServiceNow is one of the fastest growing enterprise software companies on the planet with a rapidly expanding customer base and cutting-edge technology.
Experience: Significant experience in Customer Support or technical Professional Services background.

Palo Alto Networks

Sr. Technical Support Engineer Santa Clara
Skills & Focus: Technical Support, Cybersecurity, Customer Service, Remote, Engineer, Support Engineer, Problem Solving, SaaS, Government Support, Software
About the Company: Leading the way in cybersecurity with innovative solutions and a commitment to fostering a diverse and inclusive workforce.
Type: Full-time

Pure Storage

Designated Services Engineer (DSE) Santa Clara
Skills & Focus: technical support, cloud, Kubernetes, Docker, troubleshooting, customer engagement, incident ownership, DevOps tools, problem-solving, documentation
About the Company: Pure Storage is an innovative company fundamentally reshaping the data storage industry, celebrated for its growth and commitment to customer relationship buil…
Experience: Minimum 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts.
Salary: $115,000 - $173,000
Type: Full-time
Benefits: Flexible time off, wellness resources, and company-sponsored team events.

Anatomage

Application Specialist - Technical Support Santa Clara
Skills & Focus: technical support, customer service, software troubleshooting, hardware support, problem-solving, communication skills, Salesforce, networking principles, operating systems, remote desktop applications
About the Company: Founded in 2004, Anatomage is a world-leading health care technology company. Anatomage offers 3D medical imaging software and hardware for diagnosis, treatmen…
Experience: 1-2 years of technical support experience preferred
Salary: $25/hr
Type: Full-time
Benefits: Health, Dental, and Vision care for you and your family; 401K savings plan with employer matching; Generous PTO leave a…

Google

Technical Solutions Consultant III, gTech Ads Sunnyvale
Skills & Focus: customer support, technical troubleshooting, data analysis, Google Ads, product expertise, automation, problem solving, stakeholder communication, account management, product feedback
About the Company: Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support …
Experience: 3 years of experience coding in one or more programming languages (e.g., Java, Python, C++, etc.)
Salary: $123,000-$176,000
Type: Full-time
Benefits: Includes bonus, equity, and additional benefits.
Technical Solutions Consultant III, gTech Sunnyvale
Skills & Focus: technical troubleshooting, customer service, Google Ads, product management, cloud support, analytics, automation, diagnostics, problem solving, customer experience
About the Company: Google creates products and services that make the world a better place. gTech’s role is to help bring them to life. Our teams of trusted advisors support cust…
Experience: 3 years of experience in system design or programming, and technical troubleshooting.
Salary: $123,000-$176,000
Type: Full-time
Benefits: Bonus, equity, and benefits.
Manager, gTech Ads Customer Support, Tech CoE Sunnyvale
Skills & Focus: strategic thought partner, support transformation, bug resolution, global team, technical skills, product expertise, customer needs, operations, product go-to-market, diagnostic skills
About the Company: Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support …
Experience: 10 years of experience in management consulting, technical operations, or in a role involving strategy in operations. 3 years of experience in people management.
Salary: $168,000-$249,000 + bonus + equity + benefits
Type: Full-time
Benefits: Bonus, equity, benefits