65 Technical And Product Support jobs in San Jose.

Fremont

• Skills: technical support, pre-sales, customer engagement, project management, ESS solutions, product management, technical documentation, R&D, customer satisfaction, communication skills
• Experience: 1-5 years in ESS engineering/design technical pre-sales support and project management
• Type: Full-time
• Salary: $100,000 — $130,000 USD

Menlo Park

• Skills: support platform, high-quality tools, coding in PHP/Hack, JavaScript/React, cross-functional collaboration, analytical-thinking, problem-solving, internal tool development, process improvement, customer support software
• Experience: 4+ years of programming experience, 4+ years of project management experience
• Type: Full Time
• Salary: $147,000/year to $203,000/year + bonus + equity + benefits

San Jose

• Skills: UAS operations, technical support, troubleshooting, network optimization, customer relations, cloud operations, product enhancement, training, IoT applications, problem-solving
• Experience: At least 3 years of civilian or military UAS operations and flight experience.
• Type: Full-time
• Salary: $82,000 - $145,000

Santa Clara

• Skills: Technical Support, Cybersecurity, Customer Service, Remote, Engineer, Support Engineer, Problem Solving, SaaS, Government Support, Software
• Type: Full-time

Santa Clara

• Skills: technical support, troubleshooting, root cause analysis, SLA, customer experience, multi-vendor, post-sales, configurations, bug cycles, 24x7 support

San Jose

• Skills: Technical Account Manager, post sales management, customer support, engineering teams, sales, troubleshooting, Linux, Virtualization, escalations, communication
• Experience: 5+ years of experience in engineering/IT industry
• Salary: $80,000 - $120,000

Palo Alto

• Skills: technical support, customer experience, troubleshooting, knowledge management, SaaS, cloud technologies, problem solving, customer solutions, API, data-driven
• Experience: Experience in Customer Solutions Engineering, Support Engineering, or Professional Services; Hands-on experience in Search technologies, SaaS-based system integrations.
• Type: Full-time
• Salary: $120,000 - $190,000 annually

Burlingame

• Skills: customer experience, data analytics, NPS, CSAT, customer feedback, data visualization, stakeholders, SQL, customer support, predictive analytics
• Experience: 6+ years of experience in data analytics, data science, or related analytical roles; 3+ years of experience in customer experience, customer support, customer care, or other service related analytics roles.
• Type: Full Time
• Salary: $110,000/year to $158,000/year + bonus + equity + benefits

Mountain View

• Skills: Software Engineering, Data, Customer Success, Tax, Product Management, Corporate Strategy, Legal, Information Technology, Marketing, Human Resources
• Type: Full-time
• Salary: $149,000 - $195,000

Foster City

• Skills: technical support, troubleshooting, automation, Zendesk, collaboration, coding, documentation, self-service, upskilling, process improvements
• Type: Full-time

San Jose

• Skills: technical account management, APIs, integrations, customer engagement, software engineering, technical product management, problem-solving, collaboration, training sessions, documentation
• Experience: 3+ years of experience in a technical role
• Type: Full-time
• Salary: $100,000 - $200,000 USD

San Jose

• Skills: Serviceability, Product Support, Validation, Verification, Cross-functional, Customer Experience, Troubleshooting, Field Issues, Engineering, Technical Support
• Experience: 5 years
• Type: Full-time
• Salary: USD $103,760 - USD $207,960

Santa Clara

• Skills: technical support, customer-focused, service level agreements, troubleshooting, ticketing system, root cause investigations, documentation, customer feedback, issue management, team collaboration

San Jose

• Skills: Serviceability, Product Support, Cross-functional, Validation, Engineering, Customer Experience, Storage, Networking, JIRA, Salesforce
• Experience: Minimum of 5 years in technology industry and support experience
• Type: Hybrid
• Salary: USD $ 103,760 - USD $ 207,960 per year

San Mateo

• Skills: Customer Support, Maintenance, Process Optimization, Operational Excellence, Resource Allocation, Ticket Triage, CRM, Ticketing Systems, Healthcare Technology, Problem-Solving
• Experience: 10+ years
• Type: Full time
• Salary: $115K – $160K

Santa Clara

• Skills: technical support, cybersecurity, government, XSOAR, remote, customer service, collaboration, problem-solving, engagement, technical documentation

Foster City

• Skills: Customer Support, Zendesk, Billing, Product Issues, Support Team, Knowledge Base, Improvements, On-boarding, Collaboration, Documenting User Stories
• Experience: Experience in Customer Support
• Type: Full-time
• Salary: $70K - $100K

Fremont

• Skills: Customer support, RF monitoring, Technical problem solving, Training, Communication, Documentation, Customer service, Electronics, Field service, Project management
• Experience: 5+ years of experience in Technical Support or Field Service of electronic equipment
• Type: Full-time
• Salary: $105,000 - $122,500

Mountain View

• Skills: Technical Support, API, Collaboration, Problem-solving, Customer Satisfaction, Incident Management, Stakeholder Engagement, Leadership, Tax Principles, Software Engineering
• Experience: Minimum 5+ years of experience in client or partner-facing technical support.
• Type: Full-time
• Salary: $141,000 - $190,500

Oakland

• Skills: Customer Experience, IT Support, Training, Technical Issues, Documentation, Service Delivery, Problem Management, Customer Satisfaction, IT Training, IT Policies
• Experience: 5+ years in IT support and/or customer experience roles
• Salary: USD 30.10 - 45.15 Hourly

San Mateo

• Skills: Customer Support, Technical Support, Team Leadership, Process Improvements, Performance Metrics, Technical Expertise, Troubleshooting, Support Operations, Collaboration, AI-driven Support Tools
• Experience: 3+ years leading technical support teams in an enterprise SaaS environment
• Type: Full-time
• Salary: $120,000 - $165,000

San Mateo

• Skills: Customer Support, enterprise, customer experience, problem-solving, sales team, demonstrations, requirements gathering, RFPs, collaboration, product offerings

Santa Clara

• Skills: technical support, support engineering, Linux environments, SQL databases, REST APIs, Node.js, JavaScript, Angular, Java, Bash
• Experience: 0–2 years of experience in technical support or support engineering
• Type: Full time
• Salary: $85K – $105K

Foster City

• Skills: support, customer, technical guidance, bugs, communication, knowledge base, improvements, software development, Javascript, Python
• Experience: Prior experience in software development or systems engineering.
• Type: Full-time

San Jose

• Skills: customer support, data infrastructure, business possibilities, collaboration, problem-solving, intelligent data, remotely, opportunity, candidates, applicants

Mountain View

• Skills: Technical Support, Tax, Engineering, Customer Service, Software, Collaboration, Problem-solving, Hybrid Work, Data Analysis, Remote Support
• Type: Full-time
• Salary: $143,000 - $194,500

Mountain View

• Skills: customer operations, technical liaison, Python-based tools, automation, APIs, engineering collaboration, mission operations, data delivery, support systems, troubleshooting
• Experience: 5+ years in operations, support engineering, or systems integration.
• Type: Full-time
• Salary: $160K to $185K

Santa Clara

• Skills: Technical Support, Customer Management, Medical Devices, Troubleshooting, Robotics, Capital Equipment, Customer Support, Healthcare Innovation, Remote Support, Technical Assistance
• Experience: A minimum of 6 years of work experience with medical devices; A minimum of 2 years' experience in Technical Support
• Type: Full-time
• Salary: 73,000 - 117,300

Redwood City

• Skills: support organization, customer experience, support processes, team management, escalation management, cross-function collaboration, process improvement, support metrics, knowledge base, support transformation
• Experience: 10+ years in customer facing technical support or customer success roles; 7+ years of people management
• Salary: $200,000 - $240,000 USD

Santa Clara

• Skills: support, ticketing, Salesforce, team lead, processes, customer engagement, cloud technology, workflow, support metrics, escalation
• Experience: 5+ years of experience in technical support, with at least 2 years in a leadership or team lead role

Santa Clara

• Skills: customer management, technical skills, telecommunication equipment, Internet traffic, network troubleshooting, network design, Internet applications, protocols, escalations, customer interactions

Santa Clara

• Skills: supportability, AI-powered diagnostics, automation, product excellence, support issues, issue resolution, AI, AIOps, monitoring tools, support volume

Redwood City

• Skills: customer support, robotics, automation, Linux, technical documentation, support tickets, IoT, troubleshooting, knowledge base, support processes
• Experience: 1–2 years in customer support or relevant technical fields
• Type: Full-time
• Salary: $50,000 - $70,000 a year

Redwood City

• Skills: AI voice solutions, healthcare, clinical documentation, support, customer success, engineering, product, project management, API, cloud services
• Experience: 5+ years of technical support management experience; 10+ years of enterprise customer facing experience within healthcare SaaS; 10+ years of experience in application development and/or support
• Salary: $165,000 - $175,000 in CA

Santa Clara

• Skills: Supportability, AI-powered diagnostics, Support issues, Product excellence, Cross-functional teams, Artificial Intelligence, AIOps, Monitoring tools, Customer support, Product innovation

Redwood City

• Skills: leadership, IT support, end-user technologies, ITSM, ITIL, ticketing tools, automation, customer experience, stakeholder engagement, operational excellence
• Experience: 10+ years of IT support experience, including 5+ years in leadership
• Salary: $153,000-$230,000

Santa Clara

• Skills: Technical Support, Engineering Systems, Troubleshooting, System Performance, Documentation, Calibration, Diagnosing, Service, Process Parameters, Customer Support
• Type: full_time
• Salary: {'min': 80000.0, 'max': 110000.0, 'period': 'annual', 'currency': 'USD'}

Palo Alto

• Skills: AI Solutions Architect, customer experience, automation solutions, real-time communication, web scraping, anti-scraping techniques, analytics dashboards, customer support platforms, omnichannel support integration, technical specifications
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

San Jose

• Skills: sales support, customer orders, inventory, liaison, data entry, customer service, technical product information, administrative tasks, reporting, high pressure environment
• Type: full_time
• Salary: {'min': 70000.0, 'max': 86000.0, 'period': 'annual', 'currency': 'USD'}

Santa Clara

• Skills: technical support, AI integration, Java, Web Services, email server configurations, authentication, authorization, relational databases, customer service, problem-solving
• Type: full_time
• Salary: {'min': 87700.0, 'max': 136000.0, 'period': 'annual', 'currency': 'USD'}

San Carlos

• Skills: medical robotics, troubleshooting, product support, service engineering, electromechanical systems, clinical experience, software development tools, risk assessment, data collection and analysis, continuous improvement
• Type: full_time
• Salary: {'min': 82400.0, 'max': 103000.0, 'period': 'annual', 'currency': 'USD'}

San Jose

• Skills: support services, customer experience, XaaS business, product management, pricing support offers, customer success, value-added support, stakeholder management, cloud business, industry trends
• Type: full_time
• Salary: {'min': 183600.0, 'max': 272800.0, 'period': 'annual', 'currency': 'USD'}