54 Customer Success Management jobs in San Jose.

Palo Alto

• Skills: AI Copilot, Generative AI, Customer Success, Enterprise SaaS, Technical Support, Customer KPIs, Analytical Skills, IT Automation, Communication Skills, Problem-solving
• Experience: 7-10 years of experience in Enterprise SaaS in one or more areas of Customer Success, Support, Solution Consulting.
• Type: Full-time
• Salary: $130,000 - $150,000 USD

Santa Clara

• Skills: Customer Success, Customer Service, Team Management, CRM Systems, Customer Relationship Management, Customer Onboarding, KPI Tracking, Analytical Skills, Human Anatomy, Customer Satisfaction
• Experience: 5+ years of experience in customer service or customer support position strongly preferred
• Type: Full-time
• Salary: $90,000.00 - $130,000.00 Annual

San Jose

• Skills: Customer Success Management, Strategic Accounts, Pharmaceutical Partnerships, Client Satisfaction, Project Management, Data-Driven Approach, Account Expansion, Stakeholder Relationship, Operational Processes, Healthcare Technology
• Experience: 5+ years of customer success or account management experience, with at least 3 years working with pharmaceutical clients
• Type: Full-time
• Salary: Competitive base salary with performance bonuses

San Mateo

• Skills: Revenue Operations, Sales Operations, Hypergrowth, SaaS, Financial Modeling, Revenue Reporting, Sales Team, Operational Effectiveness, SQL Knowledge, Product-led Businesses
• Experience: 4+ years of experience in Revenue Operations or Sales Operations
• Type: Full-time

Mountain View

• Skills: Customer Success, Product Adoption, Team Management, KPI Metrics, Stakeholder Engagement, Problem-solving, Startup Mindset, Communication, Automation, Construction Industry
• Experience: 8+ years in customer success and/or sales with large enterprise clients; 4+ years leading and growing teams of CS professionals
• Type: Full-time

San Mateo

• Skills: Customer Success, SaaS, Enterprise accounts, KPI, Account management, Training, Churn minimization, Upselling, Insurance, Artificial intelligence
• Experience: 5+ years of experience in customer success in SAAS or similar product
• Type: Hybrid workplace, Full-time

San Mateo

• Skills: Customer Onboarding, SaaS, Enterprise, B2B Marketing, Martech, SalesTech, Customer Adoption, Technical Issues, Communication Skills, Proactive
• Experience: 3+ years of enterprise CSM/AM/Onboarding experience
• Type: Full-time
• Salary: Competitive salary and equity compensation

Palo Alto

• Skills: SaaS, Product Growth, Monetization Strategy, Cross-functional Execution, Business Model Strategy, Financial Modeling, Market Analysis, Success Metrics, Operational Execution, Stakeholder Management
• Experience: 8+ years of experience in pricing, management consulting, investment banking, product management or business operations.
• Type: Full-time
• Salary: $204,400 - $306,500 USD

San Mateo

• Skills: Customer Success, Implementation, Adoption, Communication Skills, Project Management, Customer Relationships, Technical Validation, SLED Industries, Unmanned Aircraft Systems, Agile Development
• Experience: Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement) and proven track record of implementing new technology.
• Type: Full-time
• Salary: $120,000 - $158,025

Mountain View

• Skills: Customer Experience, Leadership, Service Delivery, SaaS, AI, Customer Engagement, Innovation, Technology, Growth, Collaboration
• Experience: 15+ years of senior leadership experience in an on-demand technology or SaaS organization
• Type: Full-time
• Salary: $311000-420500 (Bay Area California); $293500-397500 (Southern California)

San Jose

• Skills: Customer Success, Account Management, Customer Satisfaction, Strategic Account Management, Pricing Strategies, Negotiation, Customer Advocacy, Cross-Functional Coordination, Growth and Innovation, Risk Management
• Experience: 5-8 years
• Type: Full-time
• Salary: $110,000 - $133,000

Redwood City

• Skills: Customer Success, program management, KPI trends, process improvement, customer satisfaction, strategic relationships, project lifecycle, technical communication, collaboration, expansion opportunities
• Experience: 10+ years’ total experience, 5+ years in Customer Success Management, Business Development, and/or Strategic Account Management
• Type: Full-time
• Salary: $180,000 - $220,000

Mountain View

• Skills: Customer Success, Customer Experience, Management, Strategy, Programs, Analysis, Diversity, Innovation, Collaboration, Technology

Mountain View

• Skills: Customer Success, SaaS, Healthcare, AI, Clinical Documentation, Technical Proficiency, Stakeholder Management, Product Adoption, Relationship Building, Renewal Management
• Experience: 3-5+ years of Customer Success, Account Management, Professional Services, or Consulting experience in a SaaS environment
• Type: Full-time
• Salary: $70K – $110K

Palo Alto

• Skills: Customer Success, Clinical workflows, Healthcare accessibility, AI tools, Project management, Training, Implementation, Nursing operations, Patient care outcomes, Stakeholder engagement
• Experience: A minimum of 5 years of clinical experience or health system exposure.
• Type: Full time

Palo Alto

• Skills: customer-facing, business value, strategic role, SaaS, cybersecurity, workshops, customer success, cross-functional collaboration, value realization, solution delivery
• Experience: Minimum of 5 years in a customer-facing, business value, or strategic role, preferably within SaaS, cybersecurity, or similar industries.
• Type: Full-time
• Salary: $131,000 - $157,000 USD

Palo Alto

• Skills: Customer Success, AI Solutions, Enterprise Software, Strategic Vision, Implementation, Stakeholder Engagement, ROI Measurement, Consulting, Legal Technology, Project Management
• Experience: 2-3 years of experience in consulting, enterprise software implementation, or equivalent strategic roles
• Type: Full-time
• Salary: $125,000 - $160,000

Redwood City

• Skills: Customer Success, pharmacies, team leadership, performance management, client partners, growth, retention, strategy, customer lifecycle, healthcare

San Leandro

• Skills: Customer Success, Relationship Management, Account Management, Healthcare, Project Management, Training, Process Improvement, Data Analytics, Collaboration, Empathy
• Experience: 2-3 years of customer success, account management, relationship management experience required; 3-5 years working with or partnering with hospital & health systems; 3-5 years project management experience preferred.
• Type: Full-time
• Salary: $90K–$105K

San Jose

• Skills: Customer Success, Project Management, Technical Sales, Data Center, Customer Satisfaction, KPI, Account Management, Communication, Relationship Management, Efficiency Programs
• Experience: Minimum of 8 years of technical sales/service management experience
• Salary: $123,000 - $140,000

San Mateo

• Skills: Customer Success, Relationship Management, Value Realization, Thought Partnership, Partner Training, Customer Empathy, Problem Solving, Data Analysis, Documentation, Collaboration
• Experience: Professional background in education technology required, minimum 2 years
• Type: Full-time
• Salary: $80,000 - $165,000

San Jose

• Skills: Customer Advocacy, Retention, Customer Success, Cybersecurity, Data Security, Account Management, Stakeholders, QBRs, Salesforce, Gainsight
• Experience: 3+ years of proven experience as a Customer Success Manager, Account Manager, or similar role in the cybersecurity industry.
• Type: Hybrid
• Salary: 140k - 170k

Redwood City

• Skills: customer retention, account management, relationship-building, post-sales activity, customer engagement, customer health, change management, strategic business reviews, product improvement requests, enterprise customers
• Experience: 4+ years prior account management experience, 4+ years of experience in SaaS
• Type: Full-time
• Salary: $142,000 — $177,500 USD

San Jose

• Skills: Customer Advocacy, Value Realization, Retention, Growth, Feedback Loop, Salesforce, Gainsight, Customer Health Scores, Upsell Opportunities, Data Security
• Experience: 3+ years of proven experience as a Customer Success Manager, Account Manager, or similar role in the cybersecurity industry.
• Type: Full-time
• Salary: 140k - 170k

San Jose

• Skills: customer service, retention, revenue growth, cloud technology, virtualization, storage, servers, communication skills, strategic mindset, customer success
• Experience: 4-6 years of software sales and customer adoption experience
• Type: Hybrid
• Salary: USD $26.05 - $52.09 per hour

Palo Alto

• Skills: Customer Success, Healthcare, Nursing, AI, Project Management, Client Relationships, Training, Patient Care, Operational Processes, Implementation
• Experience: A minimum of 5 years of clinical/exposure experience.
• Type: Full-time

San Jose

• Skills: customer service, customer retention, subscription renewals, technology solutions, virtualization, storage, cloud, networking, communication, strategic planning
• Experience: 4-6 years of software sales and customer adoption experience
• Type: Hybrid
• Salary: USD $26.05 - USD $52.09 per hour

Santa Clara

• Skills: Customer Success, Product Expertise, SASE, CASB, Deployment, Adoption, Technical Expertise, Strategic Advisor, Escalations, Mentorship

San Jose

• Skills: Customer Success, Enterprise Accounts, SaaS, SQL, BI Tools, Client Engagements, Account Management, Technical Discovery, Solution Adoption, Cross-Functional Collaboration
• Experience: 2-3+ years in a technical account management or customer success role within the enterprise SaaS space
• Type: Full-time
• Salary: $128,000 - $150,000 plus variable compensation

San Mateo

• Skills: Customer Success, B2B SaaS, Account Management, Expansion, Upsell, Client Satisfaction, Dental Industry, Data-driven Strategy, Client Relationships, High-growth Startup
• Experience: 3+ years in customer success in B2B SaaS
• Type: Full-time

Mountain View

• Skills: Customer Experience, Customer Success, Midmarket, Data, Management, Leadership, Strategy, Revenue, Retention, Engagement
• Type: Full-time
• Salary: $116,000-$157,000 (varies by location)

San Jose

• Skills: Customer Success, relationship management, revenue retention, product adoption, stakeholder engagement, training, feedback, NPS, escalation management, cross-functional collaboration
• Experience: 5+ years in customer success or account management role
• Type: Full-time
• Salary: $119K • Offers Equity • $29.8K Bonus

San Jose

• Skills: Customer Success, Systems Architecture, Data Integration, AI Workflows, Automation, Customer Health, Gainsight, System Integration, Cybersecurity, SaaS
• Experience: Minimum 5 years in CS Operations, RevOps, or systems-focused GTM roles at a SaaS company
• Salary: $130,000-150,000

Mountain View

• Skills: Customer Experience, Management, Midmarket, Leadership, Strategy, Customer Success, Process Improvement, Team Building, Communication, Problem Solving
• Type: Mid Market

Mountain View

• Skills: customer success, education, teacher, district, implementation, relationship management, professional development, learning platform, education technology, student learning
• Experience: 2+ years as a school administrator; 3+ years classroom teaching experience; 2+ years customer success or education-focused customer support experience
• Type: Full-time
• Salary: $96,800 - $119,340 USD / $130,807 - $161,109 CAD

San Jose

• Skills: AI, customer relationship management, SaaS, account expansion, renewal process, operational efficiencies, Generative AI, customer success, communication skills, analytical skills
• Type: full_time
• Salary: {'min': 220000.0, 'max': 300000.0, 'period': 'annual', 'currency': 'USD'}

Santa Clara

• Skills: Enterprise Sales, Client Management, Executive Relationships, AI Integration, Revenue Opportunities, IT Service Management, Virtual Teams, Strategic Clients, Sales Targets, Customer Experience
• Type: full_time
• Salary: {'min': 154080.0, 'max': 254280.0, 'period': 'annual', 'currency': 'USD'}

Oakland

• Skills: Customer Success, eDiscovery, nonprofit, account management, technology, relationship building, problem-solving, communication skills, cross-functional collaboration, client growth
• Type: full_time
• Salary: {'min': 47.6, 'max': 60.1, 'period': 'hourly', 'currency': 'USD'}

San Jose

• Skills: Project Management, Customer Success, SaaS, Engagement Plans, Reporting, KPI Tracking, Stakeholder Communication, Risk Management, Customer Satisfaction, Financial Services
• Type: full_time
• Salary: {'min': 100000.0, 'max': 130000.0, 'period': 'annual', 'currency': 'USD'}

Menlo Park

• Skills: customer advocacy, customer success, CRM tools, data analytics, customer engagement, loyalty programs, content management, cross-functional collaboration, leadership, strategic thinking
• Type: full_time
• Salary: {'min': 196000.0, 'max': 292900.0, 'period': 'annual', 'currency': 'USD'}

Redwood City

• Skills: Customer Success Management, SaaS, Retention, Product Adoption, Account Management, Team Leadership, Stakeholder Management, Customer Experience, Data-Driven, Operational Excellence
• Type: full_time
• Salary: {'min': 210000.0, 'max': 250000.0, 'period': 'annual', 'currency': 'USD'}

Burlingame

• Skills: Customer Success, Healthcare, Mental Health, Project Management, Communication, Relationships, Problem Solving, HR, Data Analysis, Employee Benefits
• Type: full_time
• Salary: {'min': 85000.0, 'max': 130000.0, 'period': 'annual', 'currency': 'USD'}

San Mateo

• Skills: Customer Experience, SaaS, Solution Engineering, GTM strategy, cross-sell, up-sell, coaching, business outcomes, product requirements, high-performing teams
• Type: full_time
• Salary: {'min': 163200.0, 'max': 234600.0, 'period': 'annual', 'currency': 'USD'}

San Jose

• Skills: Customer Success, Generative AI, SaaS, Banking, Operational Efficiencies, Relationship Management, Implementation Support, Upsell Strategies, Performance KPIs, Problem-Solving
• Type: full_time
• Salary: {'min': 130000.0, 'max': 147000.0, 'period': 'annual', 'currency': 'USD'}

Palo Alto

• Skills: customer success, healthcare, AI, clinical workflows, regulatory requirements, project management, nursing operations, patient care outcomes, implementation, training
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Mountain View

• Skills: Customer Success, Healthcare Administration, SaaS, EHR systems, Data Analysis, API Integrations, AI-driven solutions, Trust Building, Stakeholder Management, Renewals
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Santa Clara

• Skills: network security, cloud infrastructure, SASE, SD-WAN, NGFW, BGP, product adoption, technical expertise, customer engagement, operational excellence
• Type: full_time
• Salary: {'min': 112000.0, 'max': 182500.0, 'period': 'annual', 'currency': 'USD'}

San Jose

• Skills: support services, customer experience, XaaS business, product management, pricing support offers, customer success, value-added support, stakeholder management, cloud business, industry trends
• Type: full_time
• Salary: {'min': 183600.0, 'max': 272800.0, 'period': 'annual', 'currency': 'USD'}

San Jose

• Skills: Customer Lifetime Value, pricing support offers, XaaS business, marketplaces, support services strategies, customer feedback analysis, Cloud business, post-purchase journey, Quote to Cash process, portfolio vision
• Type: other
• Salary: {'min': 183600.0, 'max': 272800.0, 'period': 'annual', 'currency': 'USD'}