110 Technical And Product Support jobs in San Francisco.

San Francisco

• Skills: customer experience, technical support, stakeholder management, product feedback, blockchain, crypto, analytical skills, problem solving, communication skills, startups
• Experience: 1+ years of experience in a software development role
• Type: Full-time
• Salary: $120,000 - $300,000 annually

San Francisco

• Skills: customer experience, customer support, B2B SaaS, product documentation, problem-solving, stakeholder communication, Zendesk, Salesforce, team collaboration, fast-paced environment
• Experience: 4-6 years in a customer-facing/customer-management role
• Type: Full-time
• Salary: $62,000- $120,000

San Francisco

• Skills: technical advisor, customer lifecycle, Cloudflare platform, customer retention, technical best practices, relationship building, technical escalations, scripting language, OSI model, Cloudflare products
• Experience: 5-8 years of prior post-sales customer relationship management
• Type: Full-time
• Salary: $125,000 - $202,000

San Francisco

• Skills: customer support, technical questions, data infrastructure, customer journey, voice of the customer, technical issues, product improvements, SQL, Javascript, APIs
• Experience: Previous experience in a customer-facing role is a plus
• Salary: Competitive compensation range from $120k to $180k

Fremont

• Skills: technical support, pre-sales, customer engagement, project management, ESS solutions, product management, technical documentation, R&D, customer satisfaction, communication skills
• Experience: 1-5 years in ESS engineering/design technical pre-sales support and project management
• Type: Full-time
• Salary: $100,000 — $130,000 USD

San Francisco

• Skills: AI SaaS platform, customer feedback, product quality, user friction, customer satisfaction, cross-functional role, customer experiences, detail-oriented, maximizing value, support customers

San Francisco

• Skills: technical support, customer experience, customer needs, product feedback, stakeholder relationships, product development, blockchain technologies, Web3, analytical skills, troubleshoot technical issues
• Experience: 1+ years of experience in a software development role
• Type: Full-time
• Salary: $120,000 - $200,000 annually

Menlo Park

• Skills: support platform, high-quality tools, coding in PHP/Hack, JavaScript/React, cross-functional collaboration, analytical-thinking, problem-solving, internal tool development, process improvement, customer support software
• Experience: 4+ years of programming experience, 4+ years of project management experience
• Type: Full Time
• Salary: $147,000/year to $203,000/year + bonus + equity + benefits

San Francisco

• Skills: IT Leader, Help Desk Manager, Customer Service, Technical Support, IT Services, Automation, Operational Efficiencies, Cross-functional Projects, Analytical Skills, Empathetic Leadership
• Experience: 2+ years Management experience in IT Operations, Service Desk, Technology Support and Customer Service
• Type: Full-time

San Francisco

• Skills: technical support, analytics, SQL proficiency, data modeling, collaboration, cloud service, performance, issue resolution, customer support, business intelligence
• Experience: 2+ years of industry experience supporting enterprise products for data analytics.
• Type: Full-time
• Salary: $90k - $125k

Menlo Park

• Skills: Support Engineer, Technical Support, Cloud Infrastructure, API Development, SaaS, Cross-Functional, Customer Service, Problem Solving, Technical Documentation, Integration
• Experience: 4+ years of experience as a Support Engineer, Service Engineer or similar
• Type: Full Time
• Salary: $109,000/year to $165,000/year + bonus + equity + benefits

Santa Clara

• Skills: Technical Support, Cybersecurity, Customer Service, Remote, Engineer, Support Engineer, Problem Solving, SaaS, Government Support, Software
• Type: Full-time

San Francisco

• Skills: Customer Engineer, APIs, Fraud Prevention, Technical Integrations, Customer Support, Problem-solving, Cloud Infrastructure, Security Standards, Financial Services, Risk Management
• Experience: Experience in customer-facing technical roles is a plus but not required.
• Type: Full-time

Santa Clara

• Skills: technical support, troubleshooting, root cause analysis, SLA, customer experience, multi-vendor, post-sales, configurations, bug cycles, 24x7 support

San Francisco

• Skills: AI, Technical Consultant, Implementation Engineer, RESTful API, Customer Support, Data Migration, Software Integration, Problem Solving, Customer Experience, Training
• Experience: 5+ years of experience in Professional Services as a Technical Consultant or Implementation Engineer
• Type: Full-time
• Salary: $116,550- $177,053

San Francisco

• Skills: technical support, client interactions, product demo, onboarding, service member, program, team, communication, customer success, Linux
• Experience: Active duty service member approved via the Skillbridge Program
• Type: Contract

San Francisco

• Skills: technical support, leadership, customer support, mentorship, problem-solving, project management, team management, budgets, incident management, data-driven
• Experience: 8+ years of experience in support engineering, customer support or similar roles and 5+ years of experience leading technical support teams
• Type: Full-time

Palo Alto

• Skills: technical support, customer experience, troubleshooting, knowledge management, SaaS, cloud technologies, problem solving, customer solutions, API, data-driven
• Experience: Experience in Customer Solutions Engineering, Support Engineering, or Professional Services; Hands-on experience in Search technologies, SaaS-based system integrations.
• Type: Full-time
• Salary: $120,000 - $190,000 annually

San Francisco

• Skills: troubleshooting, user tickets, app, dashcam, collaboration, engineers, testing, customer support, network, users
• Type: Full-time

San Francisco

• Skills: escalation management, customer satisfaction, process improvement, cross-functional collaboration, technical communication, data-driven decision-making, problem-solving, protocol optimization, performance metrics, root cause analysis
• Experience: 10+ years
• Type: Full-time
• Salary: $117,400.00 - $143,500.00/year

Burlingame

• Skills: customer experience, data analytics, NPS, CSAT, customer feedback, data visualization, stakeholders, SQL, customer support, predictive analytics
• Experience: 6+ years of experience in data analytics, data science, or related analytical roles; 3+ years of experience in customer experience, customer support, customer care, or other service related analytics roles.
• Type: Full Time
• Salary: $110,000/year to $158,000/year + bonus + equity + benefits

Mountain View

• Skills: Software Engineering, Data, Customer Success, Tax, Product Management, Corporate Strategy, Legal, Information Technology, Marketing, Human Resources
• Type: Full-time
• Salary: $149,000 - $195,000

San Francisco

• Skills: payroll, support requests, compliance, customer service, collaboration, ticketing systems, problem-solving, communication, teamwork, empowerment
• Experience: 4+ years in client or partner-facing role, 2+ years of experience in payroll
• Type: Full-time
• Salary: $75,000 - $82,500

San Francisco

• Skills: Data Engineering, Support Engineer, Kubernetes, Docker, Python, APIs, SQL, NoSQL, Technical Support, Automation
• Experience: 3+ years in roles such as Data Engineering, Data Analysts, DevOps, or QA Engineers; or 5+ years as a Layer 2 Technical Support Engineer.
• Type: Full-time
• Salary: $100,000 - $120,000 base salary

Foster City

• Skills: technical support, troubleshooting, automation, Zendesk, collaboration, coding, documentation, self-service, upskilling, process improvements
• Type: Full-time

San Francisco

• Skills: Technical Support, Engineering Manager, Customer Service, Troubleshooting, System Reliability, Team Management, APAC, EMEA, REST, SQL
• Experience: 5+ years experience in customer-facing technical support
• Type: Full-time
• Salary: $181K – $260K

San Francisco

• Skills: Technical Support, Customer Support, SaaS, AI, SQL, APIs, Troubleshooting, Customer empathy, Communication, Growth mindset
• Experience: 2+ years in a technical customer-facing role at a SaaS company (AI experience preferred)
• Type: Full time
• Salary: $80K – $115K

San Francisco

• Skills: Technical Support, Customer Onboarding, Self-Service Enablement, Technical Documentation, Customer Success, Product Feedback, Integration Support, Customer Training, browser automation, web technologies
• Experience: 3+ years of experience in customer-facing technical roles
• Type: Full time

San Francisco

• Skills: customer support, B2B SaaS, troubleshooting, customer success, product feedback, onboarding, training, documentation, implementation, communication
• Experience: 2+ years of support experience at a B2B SaaS company
• Type: Full-time
• Salary: $80K – $120K

San Francisco

• Skills: Customer Journey Management, Proactive Customer Guidance, Technical Support, Data-Driven Product Insights, Engineering Liaison, Customer success, Onboarding, Technical queries, Problem-solving skills, Analytical skills
• Experience: 2-3 years
• Type: Full time

Santa Clara

• Skills: technical support, customer-focused, service level agreements, troubleshooting, ticketing system, root cause investigations, documentation, customer feedback, issue management, team collaboration

San Francisco

• Skills: Technical Customer Experience, Support Engineering, management, customer support, B2B enterprise software, data architecture, networking, KPI, cross-functional, continuous improvement
• Experience: 4+ years leading technical customer facing teams at a senior manager or director level, 6+ years of experience working in a Support Engineering function for developer focused products.
• Type: Full-time
• Salary: $169,300 - $229,100 USD

San Mateo

• Skills: Customer Support, Maintenance, Process Optimization, Operational Excellence, Resource Allocation, Ticket Triage, CRM, Ticketing Systems, Healthcare Technology, Problem-Solving
• Experience: 10+ years
• Type: Full time
• Salary: $115K – $160K

San Francisco

• Skills: technical support, API, troubleshooting, customer relations, engineering, problem solving, application development, technical guidance, collaboration, customer success
• Experience: 5+ years of experience in technical support engineering or software engineering roles, with application development experience, ideally in tech startups or fast-paced environments.
• Type: Full time
• Salary: $220K – $280K

Santa Clara

• Skills: technical support, cybersecurity, government, XSOAR, remote, customer service, collaboration, problem-solving, engagement, technical documentation

San Francisco

• Skills: technical support, customer experience, troubleshooting, documentation, collaboration, SaaS, customer support tools, proactive, B2B, AI
• Experience: 3-8 years
• Type: Full-time

San Francisco

• Skills: senior, user support, technical support, web conferencing, training, troubleshooting, Zoom, Skype for Business, WebEx, Adobe Connect
• Experience: 4+ years demonstrated experience
• Type: Full-time
• Salary: $56,696.64 - $72,895.68 a year

San Francisco

• Skills: hyperspectral imagery, technical customer support, tasking schemas, satellite tasking, metrics development, technical documentation, quality assurance, GIS software, remote sensing, data analysis
• Experience: Minimum of 2 years of experience in a technical analytics
• Type: Full Time
• Salary: $100,000 - $150,000 a year

San Francisco

• Skills: technical support, customer engagement, solutions engineering, relationship building, APIs, web development, problem-solving, multitasking, collaboration, customer success
• Experience: 3+ years
• Type: Full-time
• Salary: $100,000 - $130,000 a year

San Francisco

• Skills: customer experience, bill negotiation, team performance management, coaching, mentoring, process improvements, standard operating procedure, training documentation, B2C technology, customer service
• Experience: You have at least 3 years of experience in a customer service, or relevant role
• Type: Full-time
• Salary: $50,000 - $65,000/year + bonus + benefits

San Francisco

• Skills: Customer Support, Legal, Legal Support, Compliance, Customer Experience, Escalation Process, Training Programs, Process Improvement, Communication, Problem-Solving
• Experience: 3-5 years of experience in legal support, legal operations, or a related field
• Salary: $95,600 - $132,800 USD or CAD 100,400 - 125,500

Foster City

• Skills: Customer Support, Zendesk, Billing, Product Issues, Support Team, Knowledge Base, Improvements, On-boarding, Collaboration, Documenting User Stories
• Experience: Experience in Customer Support
• Type: Full-time
• Salary: $70K - $100K

Fremont

• Skills: Customer support, RF monitoring, Technical problem solving, Training, Communication, Documentation, Customer service, Electronics, Field service, Project management
• Experience: 5+ years of experience in Technical Support or Field Service of electronic equipment
• Type: Full-time
• Salary: $105,000 - $122,500

Mountain View

• Skills: Technical Support, API, Collaboration, Problem-solving, Customer Satisfaction, Incident Management, Stakeholder Engagement, Leadership, Tax Principles, Software Engineering
• Experience: Minimum 5+ years of experience in client or partner-facing technical support.
• Type: Full-time
• Salary: $141,000 - $190,500

San Francisco

• Skills: customer support, consultative, problem solving, workflow design, training, consulting, customer experience, communication, relationship building, product feedback
• Experience: 2+ years in a customer-facing role

San Francisco

• Skills: Systems Engineering, Integration, Troubleshooting, Webinar Platform, Technical Support, Agile, Scrum, System Performance, Monitoring Tools, Customer Focus
• Experience: 7-10 years
• Type: Full-time
• Salary: $172,000 - $236,500 (San Francisco), $157,600 - $216,700 (Seattle)

Oakland

• Skills: Customer Experience, IT Support, Training, Technical Issues, Documentation, Service Delivery, Problem Management, Customer Satisfaction, IT Training, IT Policies
• Experience: 5+ years in IT support and/or customer experience roles
• Salary: USD 30.10 - 45.15 Hourly

San Francisco

• Skills: customer support, problem-solving, empathetic, enterprise customers, communication skills, technical support, collaboration, customer experience, API understanding, CRM systems
• Experience: 2+ years proven experience in a customer support role, preferably in a high-tech or fast-paced environment providing 'white glove' or 'premium support' to large enterprise customers.
• Type: Full-time
• Salary: $90K – $130K

San Mateo

• Skills: Customer Support, Technical Support, Team Leadership, Process Improvements, Performance Metrics, Technical Expertise, Troubleshooting, Support Operations, Collaboration, AI-driven Support Tools
• Experience: 3+ years leading technical support teams in an enterprise SaaS environment
• Type: Full-time
• Salary: $120,000 - $165,000

San Mateo

• Skills: Customer Support, enterprise, customer experience, problem-solving, sales team, demonstrations, requirements gathering, RFPs, collaboration, product offerings

Santa Clara

• Skills: technical support, support engineering, Linux environments, SQL databases, REST APIs, Node.js, JavaScript, Angular, Java, Bash
• Experience: 0–2 years of experience in technical support or support engineering
• Type: Full time
• Salary: $85K – $105K

San Francisco

• Skills: Customer Support, Troubleshooting, Cloud, Networking, Azure, AWS, GCP, Documentation, Customer Advocacy, Problem Solving
• Experience: 3-5 years in a customer support role
• Type: Full-time
• Salary: $140,000 - $165,000 + Bonus

San Francisco

• Skills: Technical Support, Customer Support, APIs, SQL, Incident Management, Reconciliation Operations, Project Management, Process Improvement, Data-driven, Customer Feedback
• Experience: 4+ years experience in customer facing roles at B2B SaaS companies

Foster City

• Skills: support, customer, technical guidance, bugs, communication, knowledge base, improvements, software development, Javascript, Python
• Experience: Prior experience in software development or systems engineering.
• Type: Full-time

San Francisco

• Skills: Customer Experience, AI, Technical Discovery, Pre-sales, Sales Cycle, Proof of Concept, Technical Expertise, Collaboration, Empathy, Problem-solving
• Experience: Minimum of 7 years
• Type: Full-time
• Salary: $212,750 - $247,250 OTE

Mountain View

• Skills: Technical Support, Tax, Engineering, Customer Service, Software, Collaboration, Problem-solving, Hybrid Work, Data Analysis, Remote Support
• Type: Full-time
• Salary: $143,000 - $194,500

Mountain View

• Skills: customer operations, technical liaison, Python-based tools, automation, APIs, engineering collaboration, mission operations, data delivery, support systems, troubleshooting
• Experience: 5+ years in operations, support engineering, or systems integration.
• Type: Full-time
• Salary: $160K to $185K

Santa Clara

• Skills: Technical Support, Customer Management, Medical Devices, Troubleshooting, Robotics, Capital Equipment, Customer Support, Healthcare Innovation, Remote Support, Technical Assistance
• Experience: A minimum of 6 years of work experience with medical devices; A minimum of 2 years' experience in Technical Support
• Type: Full-time
• Salary: 73,000 - 117,300

Redwood City

• Skills: support organization, customer experience, support processes, team management, escalation management, cross-function collaboration, process improvement, support metrics, knowledge base, support transformation
• Experience: 10+ years in customer facing technical support or customer success roles; 7+ years of people management
• Salary: $200,000 - $240,000 USD

San Francisco

• Skills: Customer Success, AI-powered, Support Operations, SaaS, Product Adoption, Workflow Management, Customer Feedback, AI Tools, Technical Aptitude, Innovation
• Experience: 5+ years in customer success or implementation at a fast-growing SaaS company, or experience in top-tier management consulting or hands-on project management.
• Type: Full-time
• Salary: $120K – $180K

Santa Clara

• Skills: support, ticketing, Salesforce, team lead, processes, customer engagement, cloud technology, workflow, support metrics, escalation
• Experience: 5+ years of experience in technical support, with at least 2 years in a leadership or team lead role

Santa Clara

• Skills: customer management, technical skills, telecommunication equipment, Internet traffic, network troubleshooting, network design, Internet applications, protocols, escalations, customer interactions

San Francisco

• Skills: Technical Support Engineering, Global Collaboration, Process Improvement, Customer-centric, Scaling, Analytics, Leadership, Mentoring, Escalation Management, Cross-functional
• Experience: Experienced in leading technical support teams, with a focus on global collaboration and process implementation.
• Type: Full-time
• Salary: $178,000 — $232,000 USD

San Francisco

• Skills: customer support, fintech, digital banking, customer service, problem solver, financial crime, investigating complex problems, fast-paced, remote, US expansion
• Experience: Previous experience providing customer support via phone, email, or chat; experience in tech or financial services preferred
• Type: Full-time
• Salary: $42,000 - $52,000

San Francisco

• Skills: technical support, Python, SQL, troubleshooting, problem-solving, customer support, platform, diagnosing issues, collaboration, ML infrastructure
• Type: Full-time
• Salary: $90K - $150K

San Francisco

• Skills: Customer Success Team, Technical Account Manager, Support Experience, Networking, Routing Protocols, Security Technologies, System Integration, Troubleshooting, Internet, Customer Relations
• Experience: Minimum 8 years in a customer-facing role with technical account management responsibilities.
• Type: Full-time
• Salary: $149,000 - $212,000

San Francisco

• Skills: Customer Support, Cloud Infrastructure, AI Cloud Platform, GPU Supercomputers, Support Requests, Technical Account Management, Cloud Architecture, DevOps Practices, Support Systems, Customer Relationships
• Experience: 5+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, or Cloud Support Engineer.
• Type: Full-time

San Francisco

• Skills: support, leadership, customer support, banking system, API issues, cross-functional, data visualization, process improvement, support team, growth
• Experience: 2+ years of experience leading support or user-facing teams

San Francisco

• Skills: Zendesk Support, Support delivery, System performance, Automation, APIs, System upgrades, Platform governance, Troubleshooting, Support stack, AI

San Francisco

• Skills: technical support, operations management, customer satisfaction, team leadership, KPI, SLA, troubleshooting, SQL, DataDog, Snowflake
• Experience: 3+ years in technical support or operations management within a SaaS or technology environment
• Salary: $118,000 to $147,000 in San Francisco, CA

Santa Clara

• Skills: supportability, AI-powered diagnostics, automation, product excellence, support issues, issue resolution, AI, AIOps, monitoring tools, support volume

Redwood City

• Skills: customer support, robotics, automation, Linux, technical documentation, support tickets, IoT, troubleshooting, knowledge base, support processes
• Experience: 1–2 years in customer support or relevant technical fields
• Type: Full-time
• Salary: $50,000 - $70,000 a year

San Francisco

• Skills: Customer Experience, Support Engagement, Leadership, Strategic Planning, Team Building, Operational Excellence, Customer Satisfaction, SaaS Ecosystem, Business Strategy, Technical Acumen
• Experience: 8+ years in technical support, customer success, or related field; at least 3 years in leadership roles
• Type: Full-time
• Salary: $144,100 - $160,100 per year (starting), OTE up to $195,000 per year

San Francisco

• Skills: customer support, escalations, product expert, project management, communication, resilience, technical troubleshooting, growth mindset, collaboration, customer experience
• Experience: 3+ years in customer support/customer service
• Type: Full-time
• Salary: $60,000-80,000

Redwood City

• Skills: AI voice solutions, healthcare, clinical documentation, support, customer success, engineering, product, project management, API, cloud services
• Experience: 5+ years of technical support management experience; 10+ years of enterprise customer facing experience within healthcare SaaS; 10+ years of experience in application development and/or support
• Salary: $165,000 - $175,000 in CA

San Francisco

• Skills: Customer Support, Technical Troubleshooting, API Calls, Debugging, Support Tickets, Escalation Protocols, Healthcare, EMR Integrations, Problem Solving, Cross-functional Collaboration
• Experience: 2-3 years in customer/technical support, 2-3 years collaborating closely with a development team, familiarity with coding and APIs
• Type: Full-time
• Salary: $130K – $150K

Santa Clara

• Skills: Supportability, AI-powered diagnostics, Support issues, Product excellence, Cross-functional teams, Artificial Intelligence, AIOps, Monitoring tools, Customer support, Product innovation

Redwood City

• Skills: leadership, IT support, end-user technologies, ITSM, ITIL, ticketing tools, automation, customer experience, stakeholder engagement, operational excellence
• Experience: 10+ years of IT support experience, including 5+ years in leadership
• Salary: $153,000-$230,000

San Francisco

• Skills: Customer Support, AI, GPU, Infrastructure Services, Kubernetes, Ansible, Python, TypeScript, Problem Solving, Technical Support
• Type: full_time
• Salary: {'min': 180000.0, 'max': 260000.0, 'period': 'annual', 'currency': 'USD'}

Santa Clara

• Skills: Technical Support, Engineering Systems, Troubleshooting, System Performance, Documentation, Calibration, Diagnosing, Service, Process Parameters, Customer Support
• Type: full_time
• Salary: {'min': 80000.0, 'max': 110000.0, 'period': 'annual', 'currency': 'USD'}

Palo Alto

• Skills: AI Solutions Architect, customer experience, automation solutions, real-time communication, web scraping, anti-scraping techniques, analytics dashboards, customer support platforms, omnichannel support integration, technical specifications
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

San Francisco

• Skills: Technical Support, Customer Support, Troubleshooting, Diagnostics, Mechanical Concepts, Electrical Concepts, Bilingual, Communication Skills, Problem-Solving, Team Collaboration
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}