84 Technical And Product Support jobs in San Francisco.

Hiring now: Dev Support Engr @ Meta, Enterprise Sr Technical S @ Qualys, Support Eng Mgr @ Replit, Global Prod Support Engr @ Lam Resear, Biz Support Engr Messagin @ Meta Platf, Support Engr @ Robinhood , Technical Support Engr @ Startree, Forward Deployed Engr @ Commure At, Sr Technical Support Engr @ Intuit, Support Engr @ Earnin.Explore more at jobswithgpt.com.

🔥 Skills

customer support (28) technical support (26) problem-solving (18) troubleshooting (17) customer experience (15) collaboration (15) Technical Support (15) SaaS (12) SQL (11) Troubleshooting (10)

đź“Ť Locations

San Francisco (62) Mountain View (9) Burlingame (4) Palo Alto (3) Foster City (2) Menlo Park (2) Fremont (1) San Carlos (1)
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Meta

Developer Support Engineer Burlingame
Skills & Focus: developer support, technical solutions, complex issue resolution, knowledge base, cross-functional coordination, app developers, problem-solving skills, customer relations management, support journeys, 2D and mobile apps
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years in technical support
Salary: $141,000/year to $197,000/year + bonus + equity + benefits
Type: Full Time
Benefits: In addition to base compensation, Meta offers benefits.
Support Operations Manager Burlingame
Skills & Focus: support operations, developer experience, efficiency, escalations, data analysis, cross-functional teams, vendor operations, documentation, incident resolution, developer advocacy
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. Now, Meta is moving beyond 2D screens toward immersive experiences li…
Experience: 3+ years in support operations experience
Salary: $101,000/year to $152,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including bonus and equity.
Developer Support Program Manager Burlingame
Skills & Focus: developer support, customer support, customer experience, process management, cross-functional, technical support, problem-solving, data-centric, VR, MR
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years
Salary: $129,000/year to $185,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including bonus, equity and additional compensation.

Qualys

Enterprise Sr. Technical Support Project Manager Foster City
Skills & Focus: customer engagement, technical support, product defects, feature requests, account retention, customer experience, project management, incident management, stakeholder communication, Root Cause Analysis
About the Company: Qualys is a leading provider of cloud-based security and compliance solutions.
Experience: 7+ years of customer-facing experience with a focus on technical support project management.
Salary: $115,000 - $135,000
Type: Full-time

Replit

Support Engineering Manager Foster City
Skills & Focus: technical support, troubleshooting, automation, Zendesk, collaboration, coding, documentation, self-service, upskilling, process improvements
About the Company: Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural languag…
Type: Full-time
Benefits: Flexible Work Hours, Competitive Salary & Equity, Home Office Set-Up Stipend, Health, Dental, Vision and Life Insurance…

Lam Research Corporation

Global Product Support Engineer 5 Fremont
Skills & Focus: Field escalations, Process improvement, Product specifications, Technical guidance, Semiconductor, Etch systems, Problem-solving, Customer satisfaction, Troubleshooting, Documentation
About the Company: At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power …
Experience: Minimum 10 years of semiconductor experience on Etch systems
Salary: $119,000.00 - $259,000.00
Type: On-site Flex
Benefits: Comprehensive set of outstanding benefits including support for life stages and career development.

Meta Platforms, Inc.

Business Support Engineer, Messaging and Product Growth Menlo Park
Skills & Focus: SMS solutions, VPN connections, Header Enrichment, technical support, mobile operator, SMSC, SSL VPN, software debugging, network protocols, technical documentation
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 60 months
Salary: $180,574/year to $190,740/year + bonus + equity + benefits
Type: Full Time
Benefits: In addition to base compensation, Meta offers benefits.

Robinhood Markets

Support Engineer Menlo Park
Skills & Focus: technical support, macOS, software, hardware, enterprise, onboarding, offboarding, VPNs, customer service, problem-solving
About the Company: Robinhood was founded on the idea that financial markets should be accessible to all. With customers at the heart of our decisions, we are lowering barriers an…
Experience: Previous enterprise technical support experience, excellent customer service, and troubleshooting abilities.
Salary: $51 - $60 USD per hour
Type: Full-time
Benefits: 100% paid health insurance for employees, annual lifestyle wallet for personal wellness, dedicated mental health suppor…

Startree

Technical Support Engineer Mountain View
Skills & Focus: Technical Support, Customer satisfaction, Apache Pinot, OLAP systems, Big data technologies, Kubernetes, SQL, Streaming technologies, Troubleshooting, Cloud infrastructure
About the Company: StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded…
Experience: 4-6 years
Salary: $130,000 - $180,000
Type: Full-time
Benefits: Competitive equity grants, comprehensive benefits offering

Commure + Athelas

Forward Deployed Engineer Mountain View
Skills & Focus: healthcare, technical support, solutions, deployment, integration, client-focused, problem-solving, documentation, programming, collaboration
About the Company: Commure builds solutions that simplify providers' lives and keep them connected to their patients so they can focus on providing care. Their innovative suite o…
Experience: Experience with programming languages such as Python, Javascript, React, and SQL.
Salary: $120K – $180K
Type: Full-time
Benefits: Flexible PTO, medical, dental, vision, maternity and paternity leave

Intuit

Sr. Technical Support Engineer Mountain View
Skills & Focus: Technical Support, API, Customer Support, Incident Management, Collaboration, Problem-solving, Communication, Project Management, Team Leadership, Financial Services
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers wor…
Experience: 5+ years
Salary: $141,000 - $190,500
Type: Full-time
Benefits: Eligible for a cash bonus, equity rewards, and benefits.

Earnin

Support Engineer Mountain View
Skills & Focus: technical support, payroll applications, customer issues, cross-functional teams, process improvements, communication, problem-solving, support tickets, customer relationships, product defects
About the Company: As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the …
Experience: 3+ years of B2B customer support within Payroll or Human Capital Management (HCM) applications.
Salary: $123,300-150,700 + equity + benefits
Type: Full-time

Intuit

Service and Support Representative Mountain View
Skills & Focus: Software Engineering, Data, Customer Success, Tax, Product Management, Corporate Strategy, Legal, Information Technology, Marketing, Human Resources
Salary: $149,000 - $195,000
Type: Full-time
Sr. Technical Support Engineer Mountain View
Skills & Focus: Technical Support, Engineering, Software, Customer Success, Data, Financial Technology, Innovation, Generative AI, Hybrid Work, Collaboration
About the Company: Intuit offers products and services focused on personal finance, accounting, and business management.
Salary: $141,000 - $190,500
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …

Startree

Technical Support Engineer Mountain View
Skills & Focus: Technical Support, Apache Pinot, Customer Support, OLAP Systems, Big Data Technologies, Kubernetes, SQL, Troubleshooting, Data Technologies, Cloud Infrastructure
About the Company: StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded…
Experience: 4-6 years in Pre/Post-Sales or Customer-facing roles
Salary: $130,000 - $165,000
Type: Full-time
Benefits: Competitive and compelling equity grants, comprehensive benefits offering

Intuit

Sr. Technical Support Engineer Mountain View
Skills & Focus: Technical Support, Engineering, Software, Customer Success, Data, Hybrid Work, SQL, Collaboration, Innovation, Financial Technology
Salary: $141,000 - $190,500
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …

Windsurf

Product Strategist - CX Mountain View
Skills & Focus: AI, customer support, customer experience, technical role, team leadership, problem-solving, support engineers, B2B, B2C, customer obsession
About the Company: Windsurf gives AI-powered tools to development teams at thousands of enterprises, from startups to Fortune 500 companies.
Experience: 6+ years of professional experience in a technical role.
Type: Full time

Aisera

Technical Support Engineer Palo Alto
Skills & Focus: Technical Support, Customer Service, Troubleshooting, SaaS, REST APIs, Python, JavaScript, Cloud computing, Generative AI, Ticketing systems
About the Company: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth thro…
Experience: 8+ years in a technical support role, preferably in a SaaS environment
Salary: $120,000 - $150,000 USD
Type: Full-time

Glean

Designated Technical Support Engineer Palo Alto
Skills & Focus: technical support, customer experience, troubleshooting, knowledge management, SaaS, cloud technologies, problem solving, customer solutions, API, data-driven
About the Company: Glean is building a system of intelligence for every company, integrating AI with knowledge to make information accessible and actionable. Founded by former en…
Experience: Experience in Customer Solutions Engineering, Support Engineering, or Professional Services; Hands-on experience in Search technologies, SaaS-based system integrations.
Salary: $120,000 - $190,000 annually
Type: Full-time
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment, 401k, Company events, Home of…
Technical Support Engineer Palo Alto
Skills & Focus: customer support, technical troubleshooting, SaaS, cloud technologies, communication skills, project planning, data-driven, problem-solving, Customer Success Management, experience with search technologies
About the Company: Glean is on a mission to make knowledge work faster and more humane. They believe that AI will fundamentally transform how people work, building a system of in…
Experience: At least 3 years of industry experience or a Master's with at least 1 year of industry experience.
Salary: $75,000 - $150,000 annually
Type: Full-time
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment and time-off policy, 401k, Com…

Trustly

IT and People Support Specialist San Carlos
Skills & Focus: IT support, employee support, asset management, collaboration, customer-obsessed, solution-oriented, startup environment, technical skills, in-office support, global team
About the Company: At Trustly, we’re on a mission to deliver a better way to pay and get paid. We’re revolutionizing the payments industry by making Pay by Bank the new standard …
Type: Part-time
Benefits: Work from anywhere policy, flexibility.

Servicenow

Technical Support Engineer San Francisco
Skills & Focus: technical support, AI integration, customer service, problem solving, troubleshooting, communication, Java, JavaScript, cloud-based, collaboration
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intell…
Experience: 0-2+ years customer facing technical support experience

Crusoe

Director of Customer Support San Francisco
Skills & Focus: Customer Support, Account Playbooks, Customer Operations, Technical Excellence, Customer Advocacy, Product Quality, Troubleshooting, Data Reporting, Incident Management, Leadership
About the Company: Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated, purpose-built AI infrastructure solution…
Experience: 8-10 years of experience in customer operations
Salary: $190-220k base
Type: Full-time
Benefits: Industry competitive pay, Restricted Stock Units, Health insurance package options, Employer contributions to HSA accou…

Finix

Support Engineer San Francisco
Skills & Focus: payment solutions, support engineering, cross-functional role, customer interaction, payment facilitators, feature requests, problem-solvers, payments stack, SaaS, e-commerce
About the Company: Finix is a full-stack acquirer processor, empowering businesses of all sizes with flexible, modern payment solutions. Processing billions of dollars annually, …
Type: Hybrid

Wispr Flow

Customer Support and Operations Team Member San Francisco
Skills & Focus: customer support, operations, process management, support workflows, user experience, feedback synthesis, product development, voice intelligence, AI, team collaboration
About the Company: Building voice intelligence that truly understands you, crafting voice interfaces that are both useful and ubiquitous.

Culture Amp

Product Support Specialist San Francisco
Skills & Focus: customer support, technical knowledge, SaaS product, problem-solving, help desk systems, investigative questioning, technical issues, email SSO, curiosity, customer advocacy
About the Company: Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better worl…
Experience: 5+ years of experience in high-velocity technical support for a SaaS product
Salary: $72,000 - $82,000 USD
Type: Full-time
Benefits: Employee Share Options Program, coaching and budget for personal/professional growth, access to mental wellbeing suppor…

Openai

Senior Support Engineer San Francisco
Skills & Focus: technical support, API, troubleshooting, customer relations, engineering, problem solving, application development, technical guidance, collaboration, customer success
About the Company: OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the bounda…
Experience: 5+ years of experience in technical support engineering or software engineering roles, with application development experience, ideally in tech startups or fast-paced environments.
Salary: $220K – $280K
Type: Full time
Benefits: Medical, dental, and vision insurance for you and your family; mental health and wellness support; 401(k) plan with 50%…

Stripe

AMER West Help Desk Manager San Francisco
Skills & Focus: IT Leader, Help Desk Manager, Customer Service, Technical Support, IT Services, Automation, Operational Efficiencies, Cross-functional Projects, Analytical Skills, Empathetic Leadership
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 2+ years Management experience in IT Operations, Service Desk, Technology Support and Customer Service
Type: Full-time

Sigma Computing

Support Engineering Manager San Francisco
Skills & Focus: Support Engineers, customer experience, CSAT, SLA, data platforms, SQL, data modeling, SaaS, cloud data warehouses, AI tools
About the Company: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for t…
Experience: 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role
Salary: $130k - $160k annually
Type: Full-time
Benefits: Equity, Generous health benefits, Flexible time off policy, Paid bonding time for all new parents, Traditional and Roth…

Figma

Technical Learning Specialist San Francisco
Skills & Focus: technical support, training programs, SaaS products, customer queries, learning materials, collaboration, training effectiveness, cross-functional teams, employee development, customer satisfaction
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 3-5 years
Salary: $122,000 - $215,000 USD
Type: Full-time
Benefits: Figma offers equity to employees, along with health, dental & vision, retirement with company contribution, parental le…

Openai

User Operations Generalist San Francisco
Skills & Focus: user operations, technical support, problem solving, customer support, SaaS, troubleshooting, process improvements, team collaboration, innovation, customer feedback
About the Company: OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the bounda…
Experience: 5+ years
Salary: $180K – $235K
Type: Full time
Benefits: Medical, dental, and vision insurance, mental health/wellness support, 401(k) plan with 50% matching, generous time off…

Honeybook

Support Specialist San Francisco
Skills & Focus: customer support, escalations, communication skills, attention to detail, project management, ownership, customer intuition, technical troubleshooting, product-centered curiosity, growth mindset
About the Company: HoneyBook is the leading client relationship platform for independent businesses. It powers billions of client interactions through tools for attracting leads,…
Experience: 3+ years or equivalent experience in a customer support/customer service role
Salary: $60,000-80,000
Type: Hybrid
Benefits: Wellness programs, flexible paid time off, exceptional family leave policies, competitive salary, and meaningful equity…

Benchling

Support Team Leader San Francisco
Skills & Focus: customer support, team leader, collaboration, customer experience, technical support, performance indicators, problem-solving, customer service, biotechnology, professional development
About the Company: Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development o…
Experience: 5+ years in software customer support, 2 years of management experience
Salary: $118,000 - $165,000
Type: Full-time
Benefits: Competitive salary and equity, medical, dental, and vision plans, fertility healthcare, fully paid parental leave, 401(…

Servicenow

Technical Support Engineer San Francisco
Skills & Focus: technical support, customer support, AI integration, troubleshooting, problem solving, web support, chat support, email support, Java, JavaScript
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelli…
Experience: 0-2+ years customer facing technical support experience

Airwallex

Engineering Manager, Technical Support San Francisco
Skills & Focus: Technical Support, Engineering Manager, Customer Service, Troubleshooting, System Reliability, Team Management, APAC, EMEA, REST, SQL
About the Company: Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and softwa…
Experience: 5+ years experience in customer-facing technical support
Salary: $181K – $260K
Type: Full-time
Benefits: Medical, dental, and vision insurance, 401(k) plan, short-term and long-term disability, basic life insurance, well-bei…

Strava

Senior Manager, Community Management San Francisco
Skills & Focus: customer support, team leadership, operations management, product advocacy, support processes, data analysis, community engagement, coaching, strategic problem solving, continuous learning
About the Company: Strava is the app for active people. With over 150 million athletes in more than 190 countries, it’s more than tracking workouts—it’s where connection, motivat…
Experience: 4+ years of customer service experience, with at least 3 years of team management experience.
Salary: $139,000 to $163,000
Type: Full-time
Benefits: Comprehensive benefits package, specific details available upon request.

Datadog

Technical Escalations Engineer 2 (Agent Core) San Francisco
Skills & Focus: technical support, customer escalations, technical documentation, team training, Linux, Python, Go, Zendesk, Jira, Confluence
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability, on a mission to break down silos and solve complex…
Experience: 2+ years of related experience
Salary: $85,000 — $113,000
Type: Full-time
Benefits: Generous and competitive global benefits, new hire stock equity, continuous career development, employee stock purchase…

Alchemy

Customer Engineering Role San Francisco
Skills & Focus: customer experience, technical support, stakeholder management, product feedback, blockchain, crypto, analytical skills, problem solving, communication skills, startups
About the Company: Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infra…
Experience: 1+ years of experience in a software development role
Salary: $120,000 - $300,000 annually
Type: Full-time
Benefits: Competitive compensation including base salary and equity, comprehensive medical, dental, and vision coverage, 401k, un…

Instabase

Customer Engineer San Francisco
Skills & Focus: customer support, technical issues, Python, Kubernetes, cloud environments, SaaS, troubleshooting, enterprise platforms, incident management, customer relationship skills
About the Company: At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured …
Experience: 4+ years of experience in a support role within a SaaS company.
Salary: $114,946 to $127,718 + bonus, equity, and benefits
Type: Hybrid
Benefits: Flexible PTO, Instabreak Fridays, Comprehensive Coverage, 401(k) with Matching, Parental Leave & Fertility Benefits, Th…

Servicenow

Support Engineer San Francisco
Skills & Focus: customer support, technical issues, ServiceNow, problem solving, communication skills, collaborative, diagnostic tools, case resolution, positive experience, empathy
About the Company: ServiceNow is a global organization entrusted as a technical resource to guide customers during critical issues and ensure effective case resolution.

Braze

Escalation Management Lead San Francisco
Skills & Focus: escalation management, customer satisfaction, process improvement, cross-functional collaboration, technical communication, data-driven decision-making, problem-solving, protocol optimization, performance metrics, root cause analysis
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 10+ years
Salary: $117,400.00 - $143,500.00/year
Type: Full-time
Benefits: Competitive compensation which may include equity, comprehensive benefits covering medical, dental, vision, life, and d…

Servicenow

Senior Technical Support Engineer San Francisco
Skills & Focus: customer support, technical support, AI, troubleshooting, Java, JavaScript, communication, problem-solving, collaborative, process improvement
About the Company: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …
Experience: 4+ years customer facing technical support experience

Hex

Product Expert San Francisco
Skills & Focus: Product Expert, Customer Success, Analytical Technical, SQL, Python, Data Science, BI Tools, User Engagement, Technical Support, Customer Communication
About the Company: Hex is growing fast; we are hiring a Product Expert to nurture and support customers to make them successful with Hex. Our focus is on building a valuable prod…
Experience: 2+ years experience as a working data scientist, analyst, or analytics engineer
Salary: $115,000 - $125,000
Type: Full-time
Benefits: Competitive total rewards package, including market-benched salary & equity, comprehensive health benefits, and flexibl…

Factory

Customer Engineer San Francisco
Skills & Focus: Customer Journey Management, Proactive Customer Guidance, Technical Support, Data-Driven Product Insights, Engineering Liaison, Customer success, Onboarding, Technical queries, Problem-solving skills, Analytical skills
About the Company: Factory delivers exceptional experiences for our customers, focusing on creating obsessed customers through close support and strong partnerships.
Experience: 2-3 years
Type: Full time

Airbyte

Self Managed Support Engineer San Francisco
Skills & Focus: Data Engineering, Support Engineer, Kubernetes, Docker, Python, APIs, SQL, NoSQL, Technical Support, Automation
About the Company: Airbyte is the open-source standard for Data Movement. We enable data teams to move data from applications, APIs, unstructured sources, and databases to data w…
Experience: 3+ years in roles such as Data Engineering, Data Analysts, DevOps, or QA Engineers; or 5+ years as a Layer 2 Technical Support Engineer.
Salary: $100,000 - $120,000 base salary
Type: Full-time
Benefits: Unlimited paid time off, paid parental leave, competitive benefits package including medical, dental, and vision insura…

Crusoe

Director of Customer Support San Francisco
Skills & Focus: customer support, leadership, technical expertise, account playbooks, troubleshooting, collaboration, incident management, data reporting, enterprise organizations, support structures
About the Company: Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated, purpose-built AI infrastructure solution…
Experience: 8-10 years of experience in customer operations
Salary: $190-220k base
Type: Full-time
Benefits: Hybrid work schedule, Competitive Paid Time Off, Industry competitive pay, Retirement benefits, Healthcare benefits inc…

Check

Payroll Support Specialist San Francisco
Skills & Focus: payroll, support requests, compliance, customer service, collaboration, ticketing systems, problem-solving, communication, teamwork, empowerment
About the Company: At Check, we make paying people simple. In doing that, we’re not just building our own business— we’re building payroll businesses together with every one of o…
Experience: 4+ years in client or partner-facing role, 2+ years of experience in payroll
Salary: $75,000 - $82,500
Type: Full-time
Benefits: Company-sponsored medical, dental, vision, short-term/long-term disability, basic life insurance, stock options, flexib…

Klaviyo

Customer Support Specialist San Francisco
Skills & Focus: Customer Support, Product Knowledge, Communication Skills, Problem Solving, Troubleshooting, Technical Support, Email Marketing, E-Commerce, Zendesk, Salesforce
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before.
Salary: $26.15 - $39.23 USD
Benefits: Medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time of…

Levelpath

Customer Support Specialist San Francisco
Skills & Focus: customer experience, customer support, B2B SaaS, product documentation, problem-solving, stakeholder communication, Zendesk, Salesforce, team collaboration, fast-paced environment
About the Company: Levelpath is a mobile-first platform that’s powered by AI, revolutionizing the modern procurement software industry. We're focused on delivering delightful use…
Experience: 4-6 years in a customer-facing/customer-management role
Salary: $62,000- $120,000
Type: Full-time
Benefits: 100% Medical, dental, and vision insurance; Flexible PTO, Parental Leave, Sick Leave; Competitive compensation and equi…

Afresh

Senior Manager of Customer Support Engineering San Francisco
Skills & Focus: technical support, leadership, customer support, mentorship, problem-solving, project management, team management, budgets, incident management, data-driven
About the Company: Afresh is on a mission to eliminate food waste and make fresh food accessible to all. Our A.I.-powered solution optimizes ordering, forecasting, and store oper…
Experience: 8+ years of experience in support engineering, customer support or similar roles and 5+ years of experience leading technical support teams
Type: Full-time

Comulate

Product Support Specialist San Francisco
Skills & Focus: customer support, B2B SaaS, troubleshooting, customer success, product feedback, onboarding, training, documentation, implementation, communication
About the Company: Comulate is transforming the insurance back office with AI, aiming to reinvent expensive and time-consuming accounting processes in the insurance industry.
Experience: 2+ years of support experience at a B2B SaaS company
Salary: $80K – $120K
Type: Full-time
Benefits: Competitive base salary and generous equity, generous medical/dental/vision benefits, 401K plan enrollment, flexible ti…

Intercom

Senior Solutions Architect San Francisco
Skills & Focus: AI-powered customer service, technical advisor, API integrations, automation workflows, security reviews, customer success, SaaS, REST APIs, problem-solver, customer support technologies
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 6+ years
Salary: $169,275 - $196,725
Type: Full-time
Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation revi…

Strava

Technical Support Representative San Francisco
Skills & Focus: technical support, customer support, troubleshooting, GPS data, problem-solving, Zendesk, JIRA, knowledge management, athlete engagement, cross-functional collaboration
About the Company: Strava is the app for active people. With over 150 million athletes in more than 190 countries, it’s more than tracking workouts—it’s where connection, motivat…
Experience: 3+ years of experience in a technical support role.
Salary: $28.50 - $33.00 hourly
Type: Full-time
Benefits: For detailed information on benefits, please refer to the benefits document linked in the job posting.

Veeva Systems

Sales Support Analyst San Francisco
Skills & Focus: Sales support, Customer service, SaaS, Salesforce, Communication skills, Excel, Organization, Time management, CRM, Problem solving
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. Veeva is know…
Experience: 3+ years in a sales support or customer support environment
Salary: $50,000 - $85,000
Type: Full-time
Benefits: Medical, dental, vision, and basic life insurance; Flexible PTO and company paid holidays; Retirement programs; 1% char…

Airbyte

Technical Support Manager San Francisco
Skills & Focus: technical support, team management, customer satisfaction, SLA, escalation protocols, cloud platforms, Zendesk, Jira, interpersonal skills, data integration
About the Company: Airbyte is the open-source standard for Data Movement. We enable data teams to move data from applications, APIs, unstructured sources, and databases to data w…
Experience: 3–5 years of people management experience in technical support or a similar customer-facing engineering role.
Salary: $130,000 - $155,000
Type: Full-time
Benefits: Unlimited paid time off, Parental leave, Sponsored travel, Open book policy, Continuous learning/training, Competitive …

Datadog

Technical Support Engineer - Skillbridge Veteran Program (Contract) San Francisco
Skills & Focus: technical support, client interactions, product demo, onboarding, service member, program, team, communication, customer success, Linux
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Active duty service member approved via the Skillbridge Program
Type: Contract
Benefits: Best-in-breed onboarding, intra-departmental mentor and buddy program, continuous professional development, product tra…

Assembled

Technical Support - AI San Francisco
Skills & Focus: Technical Support, Customer Support, SaaS, AI, SQL, APIs, Troubleshooting, Customer empathy, Communication, Growth mindset
About the Company: Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, bett…
Experience: 2+ years in a technical customer-facing role at a SaaS company (AI experience preferred)
Salary: $80K – $115K
Type: Full time
Benefits: Generous medical, dental, and vision benefits; Paid company holidays, sick time, and unlimited time off; Monthly credit…

Ketch

Customer Support Engineer San Francisco
Skills & Focus: Customer Support, APIs, scripting, technical guidance, problem-solving, web technologies, support desk, troubleshooting, collaboration, self-service capabilities
About the Company: Ketch is a Series B, well-funded startup that’s focused on developing first-in-class innovation around the domain of data management and privacy.
Experience: strong problem-solving skills, hands-on experience with APIs, scripting, and modern web technologies
Type: Full-time

Browserbase

Customer Engineer San Francisco
Skills & Focus: Technical Support, Customer Onboarding, Self-Service Enablement, Technical Documentation, Customer Success, Product Feedback, Integration Support, Customer Training, browser automation, web technologies
About the Company: Browserbase powers web browsing capabilities for AI agents and applications. We manage headless browser infrastructure for automations that interact with websi…
Experience: 3+ years of experience in customer-facing technical roles
Type: Full time
Benefits: health insurance, tech setup, flexible time off, and office snacks

Openai

Senior Support Engineer San Francisco
Skills & Focus: Support Engineer, Customer Support, Technical Support, Troubleshooting, Software, Systems, Networking, Documentation, Collaboration, Problem Solving
Salary: $220K – $280K
Type: Full time
Benefits: Medical, dental, and vision insurance, Mental health and wellness support, 401(k) plan with 50% matching, Generous time…

Retool

Support Engineering Lead San Francisco
Skills & Focus: Technical Customer Experience, Support Engineering, management, customer support, B2B enterprise software, data architecture, networking, KPI, cross-functional, continuous improvement
About the Company: Retool is building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, mak…
Experience: 4+ years leading technical customer facing teams at a senior manager or director level, 6+ years of experience working in a Support Engineering function for developer focused products.
Salary: $169,300 - $229,100 USD
Type: Full-time
Benefits: comprehensive benefit plan, including medical, dental, vision, and 401(k)
Escalation Engineering Lead San Francisco
Skills & Focus: technically-excellent, customer support, incident management, B2B SaaS, cloud infrastructure, technical leadership, mentorship, cross-functional collaboration, problem-solving, fullstack development
About the Company: Retool is building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, mak…
Experience: 8+ years of technical experience, with at least 3 years managing technical teams in a customer-facing environment, preferably in a B2B SaaS company.
Salary: $205,400 - $278,000 USD
Type: Full-time
Benefits: Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k).

Explo

Solutions Engineer San Francisco
Skills & Focus: customer support, technical questions, data infrastructure, customer journey, voice of the customer, technical issues, product improvements, SQL, Javascript, APIs
About the Company: Explo makes it easy for companies to build customer-facing dashboards, replacing the need for a full-fledged analytics team. We’re a well funded, early stage s…
Experience: Previous experience in a customer-facing role is a plus
Salary: Competitive compensation range from $120k to $180k
Benefits: Unlimited PTO, Monthly lunch stipend, One Medical membership, 401k, Comprehensive health, vision and dental insurance

Rocket Money

Team Leader, Customer Support San Francisco
Skills & Focus: customer support, leadership, B2C technology, coaching, mentoring, process improvements, troubleshooting, product feedback, resource allocation, customer experience
About the Company: Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their f…
Experience: At least 3 years of experience in a customer service, or relevant role
Salary: $50,000 - $65,000/year + bonus + benefits
Benefits: Health, Dental & Vision Plans, Life Insurance, Long/Short Term Disability, Competitive Pay, 401k Matching, Team Member …

Intercom

Senior Forward Deployed Engineer San Francisco
Skills & Focus: Customer Experience, AI Customer Service, SaaS, Software Engineering, Collaboration, REST APIs, Technical Advisor, Customer Success, Product Feedback, Problem Solving
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Salary: $175,750 - $247,250
Type: Full-time
Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation revi…

Envoy

Support Engineer San Francisco
Skills & Focus: Support Engineer, API, Java, Javascript, Python, Typescript, Customer Experience, Documentation, Technical Troubleshooting, Developer Support
About the Company: Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and ac…
Experience: 1-2 years of full-stack software development experience, preferably in Java, Javascript, Python, or Typescript. 1-2 years of API-specific experience with HTTPS requests and Webhooks; able to troubleshoot API-related issues and work with structured data (e.g., JSON). 5+ years of general support and customer-facing experience.
Salary: $90,100 - $101,000 (Annually)
Type: Hybrid
Benefits: Market competitive salary, equity for all full-time roles, and great benefits.

Alchemy

Solutions Engineer San Francisco
Skills & Focus: technical support, customer experience, customer needs, product feedback, stakeholder relationships, product development, blockchain technologies, Web3, analytical skills, troubleshoot technical issues
About the Company: Alchemy is the only complete developer platform that offers powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infrastru…
Experience: 1+ years of experience in a software development role
Salary: $120,000 - $200,000 annually
Type: Full-time
Benefits: Comprehensive medical, dental, and vision coverage, 401k, unlimited flexible time off

Baxter

Sales Support Representative San Francisco
Skills & Focus: Sales Support, Infusion Therapy, Customer Relationships, Medical Device, Training, Field Sales, Healthcare, Customer Support, Marketing, Cross-functional teams
About the Company: Baxter is a healthcare company deeply connected by a mission to save and sustain lives through significant medical innovations.
Experience: Bachelor’s degree preferred or 2+ years of experience in field sales/field sales support role in the medical device field.
Salary: $43,200 to $59,400 annually
Type: Full-time
Benefits: Healthcare Insurance, 401K, Paid Time Off, Parental Leave, Employee Stock Purchase Plan.

Stripe

Technical Account Manager San Francisco
Skills & Focus: client-facing, enterprise, API, SQL, technical troubleshooting, business-level conversations, project management, organizational skills, client relationship management, process friction
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 5+ years experience in enterprise level client-facing work

Workramp

Player-Coach Product Support Team Lead San Francisco
Skills & Focus: leader, coach, mentor, product support, customer support, technical support, problem-solving, customer experience, training programs, collaboration
About the Company: At WorkRamp, we believe that the best companies grow through learning. That’s why hundreds of market leaders such as Box, Lattice, and Brex choose the WorkRamp…
Experience: 1-2 years in a leadership capacity
Type: Full-time
Benefits: Generous Time Off, Parental Leave, Equity, Comprehensive Healthcare, Financial Security, Work-From-Home Support, 401(k)…

Datadog

Manager 1, Premier Support Engineering San Francisco
Skills & Focus: Premier Support Engineer, customer support, technical questions, relationship-building, troubleshooting, team management, performance reviews, training and onboarding, customer experience, team productivity
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 1-3 years
Salary: $100,000 — $144,000 USD
Type: Full-time
Benefits: comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, …

Sigma Computing

Technical Support Engineer San Francisco
Skills & Focus: technical support, analytics, SQL proficiency, data modeling, collaboration, cloud service, performance, issue resolution, customer support, business intelligence
About the Company: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for t…
Experience: 2+ years of industry experience supporting enterprise products for data analytics.
Salary: $90k - $125k
Type: Full-time
Benefits: Equity, Generous health benefits, Flexible time off policy, Paid bonding time for all new parents, Traditional and Roth…

Oura

Manager of Support Engineering San Francisco
Skills & Focus: leadership, support engineering, customer experience, data analytics, collaboration, process improvement, automation, mentorship, KPIs, technical expertise
About the Company: Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of th…
Experience: Proven leadership experience in managing support engineering teams
Salary: $125,000-$156,000
Type: Full-time
Benefits: Competitive salary and equity packages, health, dental, vision insurance, paid time off, sick leave, and parental leave.

Inscribe

Customer Engineer San Francisco
Skills & Focus: Customer Engineer, API, fraud prevention, programming, scripting, cloud infrastructure, problem-solving, technical documentation, customer experience, financial security
About the Company: At Inscribe, we're on a mission to enable instant trust in financial services by building an AI workforce for risk teams. We pioneered AI Document Fraud detect…
Benefits: Competitive salary and meaningful equity, Comprehensive healthcare, Unlimited vacation policy, 401(k) and pension plans…

Notion

Premium Support Agent San Francisco
Skills & Focus: technical support, B2B, customer success, account management, REST APIs, troubleshooting, Linux, NoSQL, communication skills, strategic mindset
About the Company: Notion is a company on a mission to empower individuals and teams to customize their software for various needs and challenges. Founded in 2016, Notion has a d…
Experience: 10+ years in B2B customer-facing technical roles
Salary: $145,000 - $180,000
Type: Full-time
Benefits: Highly competitive cash compensation, equity, and benefits

Veeva Systems

Sales Support Analyst San Francisco
Skills & Focus: Sales Support, Customer Service, Veeva, Sales, SaaS, Life Sciences, Software Subscription, Best Practices, Teamwork, Motivated
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. One of the fa…
Benefits: Work Anywhere flexibility to work from home or in the office.

Self Financial

Application Support Engineer San Francisco
Skills & Focus: Application Support Engineer, issue resolution, customer support, SQL, Linux CLI, FinTech, AWS, monitoring solutions, automated detection, documentation
About the Company: Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to …
Salary: $64,000-80,000/year
Type: Full-time
Benefits: Company equity in the form of Stock Options, Performance-based bonuses, Generous employer-paid health, vision and denta…

Cloudflare

Customer Solutions Engineer San Francisco
Skills & Focus: technical advisor, customer lifecycle, Cloudflare platform, customer retention, technical best practices, relationship building, technical escalations, scripting language, OSI model, Cloudflare products
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 5-8 years of prior post-sales customer relationship management
Salary: $125,000 - $202,000
Type: Full-time

Mux

Self-Service Support Engineer San Francisco
Skills & Focus: support tickets, technical issues, customer satisfaction, AI-support workflows, feedback loop, problem solving, debugging, programming languages, customer voice, self-service team
About the Company: Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming…
Experience: 3+ years in an engineering or technical support role
Salary: $115K-$150K
Type: Full-time
Benefits: Flexible PTO, competitive health, dental, and vision insurance, fully funded fertility benefits, HSA and FSA available,…

Onetrust

Support Analyst San Francisco
Skills & Focus: Support Analyst, Customer support, Troubleshooting, Technical skills, Problem-solving, Web development, Privacy platform, Communication skills, Process improvement, Certification
About the Company: OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, auto…
Experience: 1-5 years
Salary: $28.13 - $42.19 USD
Type: Hybrid
Benefits: Comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retireme…

Hivemapper

Network Community Manager San Francisco
Skills & Focus: troubleshooting, user tickets, app, dashcam, collaboration, engineers, testing, customer support, network, users
About the Company: Hivemapper is building the world's freshest map using street-level imagery contributed by a community of everyday drivers, large fleets, and everyone in betwee…
Type: Full-time

Onetrust

Senior Support Analyst San Francisco
Skills & Focus: troubleshooting, support, customer experience, analytical problem-solving, communication skills, web-based software, technical skills, process improvement, privacy certifications, complex cases
About the Company: OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, auto…
Experience: At least 12 months demonstrated experience working with the OneTrust Privacy platform, or deep relevant technical skills.
Salary: $34.25 - $51.38 USD
Type: Hybrid
Benefits: Comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retireme…

Sofar

Customer Support Manager San Francisco
Skills & Focus: customer support, customer success, leadership, support systems, team management, pre-sales support, hardware products, customer insights, collaboration, Hubspot
About the Company: Sofar is on a mission to connect the world’s oceans. We design, build, and deploy the largest privately owned network of marine weather sensors to power the wo…
Experience: 5+ years of professional experience in customer support, customer success or related fields.
Salary: $92,000 - $109,000
Type: Full-time