90 Customer Success Manager jobs in San Francisco.

Hiring now: Customer Success Mgr Ai P @ Meta, Vp Customer Exp Customer @ Intuit, Customer Success Mgr Midm @ Commure At, Sr Mgr Order Management @ Egnyte, Dir Of Customer Success @ Aurora, Customer Success Mgr @ Idme, Head Of Technical Custome @ Aerospike, Vp Of Customer Success @ Dusty Robo, Vice President Of Custome @ Everlaw, Customer Success Mgr @ Arcade.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (46) SaaS (28) customer success (20) project management (10) cross-functional collaboration (10) Project Management (10) AI (8) Collaboration (7) Account Management (7) retention (7)

📍 Locations

San Francisco (55) Mountain View (12) Palo Alto (10) Oakland (4) Redwood City (3) San Carlos (2) Burlingame (1) Menlo Park (1) Pleasanton (1) San Bruno (1)

Meta

Skills & Focus: Customer Success, AI, Partnerships, Enterprise, Llama, Adoption, Product Lifecycle, Technical Concepts, Growth, SaaS
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses.
Experience: 5+ years experience in direct enterprise customer success roles
Salary: $159,000/year to $223,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits. Learn more about benefits at Meta.
Skills & Focus: Customer Success, AI, Partnerships, Enterprise, Llama, Adoption, Product Lifecycle, Technical Concepts, Growth, SaaS
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses.
Experience: 5+ years experience in direct enterprise customer success roles
Salary: $159,000/year to $223,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits. Learn more about benefits at Meta.

Intuit

Skills & Focus: Customer Experience, Leadership, Service Delivery, SaaS, AI, Customer Engagement, Innovation, Technology, Growth, Collaboration
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve.
Experience: 15+ years of senior leadership experience in an on-demand technology or SaaS organization
Salary: $311000-420500 (Bay Area California); $293500-397500 (Southern California)
Type: Full-time
Benefits: Competitive compensation package with cash bonus, equity rewards and benefits.
Skills & Focus: customer experience, program management, change management, stakeholders, data-driven, customer retention, service delivery, project management, complex programs, influence
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers wor…
Experience: 5+ years
Salary: Colorado $76,000 - $90,000, Bay Area California $117,000-137,000, Southern California $101,000-118,000, Washington D.C. $76,000 - $90,000, Massachusetts $80,000 - $94,000
Benefits: cash bonus, equity rewards and benefits, in accordance with applicable plans and programs
Skills & Focus: Customer Success, Customer Experience, Operations, Management, Service, Delivery, Support, Feedback, Programs, Engagement

Commure + Athelas

Skills & Focus: Customer Success, SaaS, Healthcare, AI, Clinical Documentation, Technical Proficiency, Stakeholder Management, Product Adoption, Relationship Building, Renewal Management
About the Company: Commure and Athelas are transforming healthcare with innovations in AI medical scribe products and solutions that simplify providers' lives.
Experience: 3-5+ years of Customer Success, Account Management, Professional Services, or Consulting experience in a SaaS environment
Salary: $70K – $110K
Type: Full-time
Benefits: Flexible PTO, medical, dental, vision, maternity and paternity leave, subject to change based on location.

Egnyte

Skills & Focus: SaaS deployment, team leadership, cross-functional collaboration, process optimization, ARR reporting, problem-solving, GAAP compliance, communication skills, customer success, data analysis
About the Company: Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuab…
Experience: 4 years in SaaS deployment operations
Salary: $150k - $180k annually
Type: Hybrid
Benefits: Competitive salaries and comprehensive benefits, Flexible hours and generous time off, Paid holidays and sick time, 401…

Commure + Athelas

Skills & Focus: Customer Success, Healthcare, SaaS, AI, Clinical Documentation, Stakeholder Management, Training Sessions, Account Management, Renewals, Product Adoption
About the Company: Commure + Athelas are transforming healthcare with cutting-edge AI medical scribe products, designed to streamline clinical documentation and reduce administra…
Experience: 5-7+ years of Customer Success, Account Management, Professional Services, or Consulting experience in a SaaS environment
Salary: $100K – $140K
Type: Full time
Benefits: Flexible PTO, medical, dental, vision, maternity and paternity leave

Aurora

Skills & Focus: customer success, retention, customer engagement, revenue growth, KPI, customer satisfaction, CRM applications, Salesforce, upsell, cross-sell
About the Company: Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly to make transportation safer, increasingly accessible, and …
Experience: 8+ years in similar roles, preferably in Freight or SaaS; 5+ years of Management experience
Salary: $204K-$327K per year
Type: Full-time
Benefits: Eligible for annual bonus, equity compensation, and benefits

Id.Me

Skills & Focus: Customer Success, Account Management, Strategic Partnership, Business Development, Identity Verification, Stakeholder Engagement, Product Optimization, Client Advocacy, Performance Reporting, Training
About the Company: ID.me is a high-growth enterprise software company that simplifies how people prove and share their identities online. Our digital identity network has over 13…
Experience: 5+ years
Salary: $120,000 - $180,000 USD
Type: Full-time
Benefits: ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts, life and AD&D i…

Aerospike

Skills & Focus: Technical Customer Success, customer satisfaction, retention, revenue growth, customer journey, high-performance, mission-critical, executive-level engagement, scalable processes, global teams
About the Company: Aerospike is the uncontested leader in next-generation, always-on, hyperscale data solutions, enabling extreme-scale, real-time applications that are trusted b…
Experience: 10+ years of experience in Customer Success, Professional Services, or a related field, with at least 5 years in a senior leadership role.
Salary: $270,000 - $300,000
Type: Full-time
Benefits: Aerospike is an Equal Opportunity Employer committed to providing an environment free from discrimination.

Id.Me

Skills & Focus: Customer Success, Account Management, SaaS, cybersecurity, relationship management, technical, business acumen, data-driven, stakeholder influence, user-centric
About the Company: ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity …
Experience: 5+ years of experience in Customer Success, Account Management, or Client Services
Salary: $120,441 - $175,000 USD
Benefits: Comprehensive medical, dental, vision, health savings account, flexible spending accounts, life and AD&D insurance, 401…

Dusty Robotics

Skills & Focus: Customer Success, Product Adoption, Team Management, KPI Metrics, Stakeholder Engagement, Problem-solving, Startup Mindset, Communication, Automation, Construction Industry
About the Company: Dusty Robotics is a fast growing venture backed start-up that is developing market changing autonomous robots for the construction industry. Its flagship produ…
Experience: 8+ years in customer success and/or sales with large enterprise clients; 4+ years leading and growing teams of CS professionals
Type: Full-time
Benefits: Unlimited vacation policy, 401k with employer match, reasonable work hours, flexible schedules.

Everlaw

Skills & Focus: Customer Success Strategy, Customer Onboarding, Customer Relationship Management, Customer Advocacy, Customer Health Monitoring, Customer Feedback, Team Leadership, Cross Functional Collaboration, Mentorship, Process Improvement
About the Company: We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbi…
Experience: At least 7 years of customer success leadership experience
Salary: $240,000 - $300,000
Type: Full-time
Benefits: Equity program, 401(k) retirement plan with company matching, health, dental, and vision, flexible spending accounts, p…

Arcade

Skills & Focus: customer success, onboarding, relationship management, product features, pipeline expansion, renewals, Enterprise product, customer engagement, strategy building, high EQ
About the Company: Arcade empowers teams to become great storytellers with dynamic visual experiences. With over 15,000 organizations using Arcade, the company focuses on buildin…
Experience: Experience building a customer success strategy within an early stage startup.
Salary: $140k-$200K OTE
Type: Full-time
Benefits: Competitive salary and meaningful equity, Unlimited PTO and sick days, 401k, and top tier Health, Dental and Vision ins…

Manta Cares

Skills & Focus: Customer Success Management, Strategic Accounts, Pharmaceutical Partnerships, Client Satisfaction, Project Management, Data-Driven Approach, Account Expansion, Stakeholder Relationship, Operational Processes, Healthcare Technology
About the Company: Manta Cares is a digital health company founded & run by cancer patients, survivors, caregivers, and oncologists. Our team has over 50+ years of healthcare exp…
Experience: 5+ years of customer success or account management experience, with at least 3 years working with pharmaceutical clients
Salary: Competitive base salary with performance bonuses
Type: Full-time
Benefits: Comprehensive medical, vision, and dental insurance, Unlimited PTO, Flexible, hybrid work culture, Team bonding activit…

Everlaw

Skills & Focus: customer success, user adoption, product expertise, client relationships, retention, revenue growth, account health, onboarding, coaching, consulting
About the Company: We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbi…
Experience: 8+ years in customer success
Salary: $157,000 - $199,000
Type: Full-time
Benefits: Equity program, 401(k) with company matching, Health, dental, vision insurance, Flexible Spending Accounts, Paid parent…

Aisera

Skills & Focus: Project Management, Customer Success, Leadership, Process Improvement, Cross-functional, SaaS, Automated workflows, Problem-solving, Technical Project Managers, Start-up experience
About the Company: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth thro…
Experience: At least 8 years professional experience in Project Management in Customer facing roles; At least 3 years in managing other Project Managers
Salary: $150,000 — $180,000 USD
Type: Full-time
Benefits: Equitable and explainable compensation programs, opportunity for unbounded growth, employee recognition, commitment to …

Hippocratic Ai

Skills & Focus: Clinical, Customer Success, Nursing, AI tools, Healthcare, Workflow improvement, Training, Client relationships, Project management, Cross-functional teams
About the Company: Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibilit…
Experience: A minimum of 5 years of clinical experience.
Type: Full time
Skills & Focus: Customer Success, Clinical workflows, Healthcare accessibility, AI tools, Project management, Training, Implementation, Nursing operations, Patient care outcomes, Stakeholder engagement
About the Company: Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibilit…
Experience: A minimum of 5 years of clinical experience or health system exposure.
Type: Full time
Skills & Focus: customer success, healthcare, team building, customer relationships, retention, growth, customer advocacy, operational excellence, problem resolution, B2B SaaS
About the Company: Hippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthca…
Experience: 10+ years in customer success, account management, or related roles, with 5+ years in leadership positions
Type: Full-time

Workato

Skills & Focus: RevOps, salesforce, project management, customer success, data-driven decisions, account mapping, CSM, AE, strategic projects, process improvement
About the Company: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline ope…
Experience: Prior experience in RevOps strategy and operations for a high growth company, or operational experience in investment banking, management consulting, private equity, venture capital, or business insights / analytics roles.
Type: Temporary
Benefits: Flexible, trust-oriented culture, vibrant work environment with multitude of benefits.

Hippocratic Ai

Skills & Focus: Customer Success, Healthcare, Clinical, Product Implementations, Training, Workflows, AI Tools, Client Relationships, Metrics, Project Management
About the Company: Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibilit…
Experience: 5 years
Type: Full time

Guardant Health

Skills & Focus: Client Services, team leadership, sales support, customer satisfaction, data analysis, process improvements, metrics, cross-functional collaboration, operationalization, training

Obsidian Security

Skills & Focus: customer-facing, business value, strategic role, SaaS, cybersecurity, workshops, customer success, cross-functional collaboration, value realization, solution delivery
About the Company: Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. We proudly offer the industry's most comprehensive and powerful SaaS…
Experience: Minimum of 5 years in a customer-facing, business value, or strategic role, preferably within SaaS, cybersecurity, or similar industries.
Salary: $131,000 - $157,000 USD
Type: Full-time
Benefits: Competitive compensation with equity and 401k, comprehensive healthcare with dental and vision coverage, flexible paid …

Aisera

Skills & Focus: AI Copilot, Generative AI, Customer Success, Enterprise SaaS, Technical Support, Customer KPIs, Analytical Skills, IT Automation, Communication Skills, Problem-solving
About the Company: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth thro…
Experience: 7-10 years of experience in Enterprise SaaS in one or more areas of Customer Success, Support, Solution Consulting.
Salary: $130,000 - $150,000 USD
Type: Full-time

Rubrik

Skills & Focus: SaaS, Product Growth, Monetization Strategy, Cross-functional Execution, Business Model Strategy, Financial Modeling, Market Analysis, Success Metrics, Operational Execution, Stakeholder Management
About the Company: Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyber…
Experience: 8+ years of experience in pricing, management consulting, investment banking, product management or business operations.
Salary: $204,400 - $306,500 USD
Type: Full-time
Benefits: Eligible for bonus potential, equity, and benefits.

Veeva Systems

Skills & Focus: SaaS, certification, assessment, credentialing, program development, exam lifecycle, curriculum development, customer base, innovation, go-to-market
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.

Tempus

Skills & Focus: Alliance Management, customer success, relationship management, operational excellence, strategic execution, team leadership, customer feedback, data-driven strategies, KPI development, cross-functional collaboration
About the Company: Tempus is a healthcare company at the forefront of advancing the healthcare industry through precision medicine and technology. Their proprietary platform conn…
Experience: 10+ years of experience in go-to-market, strategy, operations, or consulting roles, with at least 2-3 years leading a team
Salary: $189,000 – $258,000 USD
Benefits: Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and o…

Dexterity

Skills & Focus: Customer Success, program management, KPI trends, process improvement, customer satisfaction, strategic relationships, project lifecycle, technical communication, collaboration, expansion opportunities
About the Company: At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving job…
Experience: 10+ years’ total experience, 5+ years in Customer Success Management, Business Development, and/or Strategic Account Management
Salary: $180,000 - $220,000
Type: Full-time
Benefits: equity, comprehensive benefits

Box

Skills & Focus: Customer Success, Enablement, Training, Onboarding, Curriculums, Knowledge Development, Skill Building, Cross-Functional Collaboration, Data-Driven Approach, Project Management
About the Company: Box is the world’s leading Content Cloud, trusted by more than 115K organizations, including nearly 70% of the Fortune 500, to protect their data, fuel collabo…
Experience: 5+ years of experience
Benefits: Equity and benefits available, further details on healthcare benefits available on the company site.

Mill

Skills & Focus: customer relationship, partner implementation, commercial office, success metrics, account management, hardware solutions, B2B, project management, sustainability, climate tech
About the Company: Mill is devoted to addressing the challenge of food waste and creating a better environment. They focus on climate solutions and kitchen innovation to reduce w…
Experience: 5+ years in customer success, account management, partner operations, or related role.
Salary: $120k - $210k

Bynder

Skills & Focus: Customer Success, Account Management, Business Outcomes, Cloud-based Technology, Stakeholder Management, Data Analysis, Relationship Building, Cross-functional Collaboration, Renewal Cycle, Problem Solving
About the Company: Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints,…
Experience: 7+ years
Type: Full-time
Benefits: Fun, casual work environment, Unlimited vacation policy, 100% Company-paid medical, dental, vision, and life coverage f…

Trustly

Skills & Focus: payments, Customer Success, Merchant Satisfaction, Fintech, Enterprise, Growth, Sales, Integration, Fast-paced, Partnership
About the Company: At Trustly, we are on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and …

Notion

Skills & Focus: Customer Success, Account Management, Onboarding, Customer Adoption, Stakeholder Engagement, Product Ambassador, Strategic Planning, Campaign Management, Software Usability, Growth Mindset
About the Company: Notion is on a mission to make it possible for every person, team, and company to tailor their software to solve problems. With a diverse customer base includi…
Experience: 3+ years experience at a fast growing software company
Salary: $106,000 - $132,000 per year
Type: Full-time
Benefits: Highly competitive cash compensation, equity, and benefits, including a variable target for additional compensation.

Abridge

Skills & Focus: Customer success stories, Customer advocacy, Engagement marketing, Customer education, Strategic client marketing support, Campaign Management, Partner Marketing, Lead generation, Product adoption, Partner satisfaction
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversation…
Experience: 4-6 years
Salary: $120K – $140K
Type: Full time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,…

Ironclad

Skills & Focus: Customer Success Manager, SaaS, Contract Lifecycle Management, customer adoption, business opportunities, customer goals, cross-functional collaboration, customer health, organizational dynamics, presentation skills
About the Company: Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but m…
Experience: 8+ years in customer-facing roles, preferably with SaaS enterprise customers or fast-growing technology companies.
Salary: OTE Range: $140,000 - $170,000
Type: Full-time
Benefits: Health, dental, and vision insurance, 401k, wellness reimbursement, take what you need vacation policy, generous parent…

Benchling

Skills & Focus: Customer Success Management, Team Management, Customer Advocacy, Life Sciences, SaaS, Adoption Strategies, Operational Excellence, Metrics Tracking, Collaboration, Process Optimization
About the Company: Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development o…
Experience: 5+ years in Customer Success, Professional Services, or a related field within SaaS.
Salary: $146,400 - $219,600
Type: Full-time
Benefits: Competitive total rewards package including medical, dental, vision plans, parental leave, 401(k) match, wellness stipe…

Pagerduty

Skills & Focus: Customer Success Manager, B2B SaaS, Stakeholder relationships, Business value, DevOps principles, ROI models, Risk mitigation, Customer adoption, Hybrid workplace, Collaboration
About the Company: PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and p…
Experience: 12-15 years of relevant industry expertise in dynamic, customer-facing role within a B2B SaaS organization
Salary: 127,000 - 195,000 USD
Type: Full-time
Benefits: Comprehensive benefits package including flexible work arrangements, generous paid vacation time, company equity, ESPP,…

Amplitude

Skills & Focus: Customer Success, Technical Advisor, Data Management, Consultative Support, Analytics Data, SaaS Solutions, Digital Marketing, Programming Languages, API Concepts, Stakeholder Engagement
About the Company: Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3,800 customers rely on Amplitude to gain sel…
Experience: At least 5 years of customer facing technical experience.
Salary: Salary range: $164,000 - $246,000 total target cash (inclusive of bonus or commission)
Type: Full-time
Benefits: Excellent Medical, Dental and Vision insurance, Flexible time off, paid holidays, generous stipends, Excellent Parental…

Alembic

Skills & Focus: customer onboarding, implementation projects, technical deployment, data integrations, documentation, cross-functional leadership, process optimization, project management, B2B SaaS, customer training
About the Company: Alembic applies cutting-edge algorithms and composite AI solutions to provide a new approach for marketing data analytics. Unlike tools that only provide corre…
Experience: 7+ years of experience in technical implementation, solutions engineering, or similar customer-facing technical role
Salary: $111K – $126K
Type: Full time
Benefits: Offers Equity • $25K – $40K Commission

Faire

Skills & Focus: customer success, account management, brand coaching, sales goals, data analysis, relationship building, customer adoption, growth opportunities, cross-functional collaboration, creative problem solving
About the Company: Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walm…
Experience: 3-5 years in sales, account management, or business development
Salary: $99,000 to $136,500 per year
Type: Full-time
Benefits: Eligible for equity and additional benefits

Enable

Skills & Focus: Customer Success, Mid-Market, Onboarding, Stakeholder Management, Implementation, Account Retention, Expansion Opportunities, Renewal Strategies, Positive Business Outcomes, High-Volume Customer Management
About the Company: Enable is transforming the supply chain with cutting-edge rebate management software, strengthening partnerships, driving smarter decisions, and unlocking sign…

Walkme

Skills & Focus: Digital Adoption Platform, Customer Success, Adoption, Retention, Risk Mitigation, Customer-centric, Playbooks, Engagement Models, Automation, Sustainable Growth
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Th…

Foursquare

Skills & Focus: Customer Success, Campaign Support, Ad Tech, Client Services, Onboarding, Technical Solutions, Customer Satisfaction, Account Management, Data Analysis, Troubleshooting
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Comprehensive health insurance, 401(k) with company match, Equipment setup, Family Planning and Fertility…

Salesforce

Skills & Focus: Customer Success, Talent Management, Innovation, Change Management, Leadership, Strategy, Client Relationships, Performance Metrics, Team Building, Communication
Salary: $240,400 - $420,600
Type: Full time

Gong

Skills & Focus: customer engagement, product adoption, business impact, gross dollar retention, upsell, account growth, cross-functional collaboration, customer experience, data analysis, customer advocacy
About the Company: Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growt…
Experience: 7+ years of relevant work experience
Salary: $160,000 OTE (70/30 split) USD
Benefits: We offer Gongsters a variety of medical, dental, and vision plans, wellbeing fund, mental health benefits, 401(k) progr…

Banyan Infrastructure

Skills & Focus: Customer Success, B2B SaaS, leadership, process development, customer lifecycle, KPI, team management, data-driven, renewable energy, fintech
About the Company: Banyan Infrastructure is on a mission to unlock the trillions of dollars needed to finance the renewable infrastructure revolution. We are a dynamic fintech co…
Experience: 10+ years experience leading B2B SaaS Customer Success organizations and working with C-level executives
Salary: $240,000 - $275,000 base salary plus incentives and equity
Benefits: 100% paid health benefits for employees through a Health Reimbursement Account (HRA), 401K with 6% match, at work meal …

Rho

Skills & Focus: customer success, B2B relationships, product adoption, client retention, relationship management, upsell opportunities, analytics, communication skills, SaaS, finance
About the Company: Rho is the banking platform with everything businesses need to manage cash, control spend, and automate finance busywork. Rho offers corporate cards, banking, …
Experience: 5+ years of professional experience in a client-facing Customer Success role
Salary: $107,500-$125,100
Type: Full-time
Benefits: Rho offers equity, healthcare benefits and paid time off.

Calm

Skills & Focus: customer retention, renewal process, upsell opportunities, negotiating terms, Customer Success, renewal forecasts, ROI, value proposition, project management, communication skills
About the Company: Calm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growin…
Experience: 2+ years of relevant work experience, 1+ years in Customer Success or Account Management or Renewals Management
Salary: $110,000 annualized with a 75/25 split between base pay and incentive compensation
Type: Full-time
Benefits: Equity + comprehensive benefits + 401k + flexible time off

Postman

Skills & Focus: Process Improvement, Operationalization, Data Analytics, Cross-Functional Collaboration, Program Management, Customer Success, Customer Experience, Onboarding Improvements, Customer Lifecycle Management, Training & Enablement
About the Company: Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500.
Experience: 5+ years in Customer Success, Operations, or Program Management roles
Salary: $110,500 - $130,000
Type: Full-time
Benefits: Comprehensive set of benefits including full medical coverage, flexible PTO, wellness reimbursement, monthly lunch stip…

Bobyard

Skills & Focus: Customer Success, Onboarding, Implementation, Feedback, Product Demos, Customer Case Studies, Tech-savvy, Communication, Passion, Startups
About the Company: Bobyard automates the construction takeoff process with CV and NLP models to make cost estimates 10x faster while eliminating mistakes. We are a lean startup b…
Experience: Tech-savvy with great communication skills and a passion for startups.
Salary: $70k - $90k base plus commission and equity options
Type: Full-time
Benefits: Competitive salary, commission, equity options, opportunity to collaborate with a dynamic team.

11x.Com

Skills & Focus: Customer Success, SaaS, AI, Onboardings, Retention, Account Management, Growth Strategies, Project Management, Communication, Client-facing Role
About the Company: At 11x, we're building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and b…
Experience: 2+ years in Customer Success, Deployment, Account Management, or a similar client-facing role, preferably in SaaS or AI
Salary: $90K – $180K
Type: Full time
Benefits: Offers Equity • Offers Bonus

Arcade

Skills & Focus: customer success, onboarding, relationship management, product features, pipeline expansion, renewals, Enterprise product, customer engagement, strategy building, high EQ
About the Company: Arcade empowers teams to become great storytellers with dynamic visual experiences. With over 15,000 organizations using Arcade, the company focuses on buildin…
Experience: Experience building a customer success strategy within an early stage startup.
Salary: $140k-$200K OTE
Type: Full-time
Benefits: Competitive salary and meaningful equity, Unlimited PTO and sick days, 401k, and top tier Health, Dental and Vision ins…

Axon

Skills & Focus: Customer Success, KPI, team management, customer relationships, operational rigor, strategic programs, cross-functional collaboration, NPS, SaaS, revenue growth
About the Company: At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and clou…
Experience: 6+ years of relevant work experience within customer success, sales, or account management and 3+ years of previous management and leadership experience
Benefits: Competitive salary, 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, vision…
Skills & Focus: customer relationships, KPI tracking, team development, strategic programs, customer satisfaction, NPS, operational efficiencies, cross-functional collaboration, revenue generation, career development
About the Company: Axon is on a mission to Protect Life, pursuing society's most critical safety and justice issues with a range of devices and cloud software.
Experience: 6+ years of relevant work experience within customer success, sales, or account management; 3+ years of management and leadership experience
Salary: 123930-198288
Type: Full-time
Benefits: Competitive salary and 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, vis…

Writer

Skills & Focus: Customer Success, GTM Operations, SaaS, Data Analysis, Salesforce, Project Management, Process Design, Customer Journey, KPIs, Operational Strategies
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 7+ years in GTM operations (Sales, Customer Success, Services, or Support)
Type: Full-time
Benefits: Generous PTO, plus company holidays; Medical, dental, and vision coverage; Paid parental leave (12 weeks); Fertility su…

Productboard

Skills & Focus: Customer Success, Enterprise Customers, Strategic Success Plan, SaaS Relationships, Change Management, Cross Functional Collaboration, Customer Discovery, Renewal Forecast, Customer Advocacy, Data-Driven Decision Making
About the Company: Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,500 companies, inclu…
Experience: At least 5-7 years in a customer success management role; including managing a book of business made of large Enterprise customers spanning multi-department implementations
Type: Hybrid

Salesforce

Skills & Focus: Customer Success, SaaS, account management, business value, customer engagement, customer satisfaction, cross-functional partnership, adoption techniques, workshops, executive reviews
About the Company: We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every ind…
Experience: Relevant work experience in customer-facing customer success, account management or strategic consulting roles. SaaS experience preferred.
Salary: $133,400 - $199,700
Type: Full time
Benefits: World-class enablement, on-demand training, mentorship program, volunteer opportunities, health benefits, financial ben…

Unitq

Engagement Manager San Francisco
Skills & Focus: AI, SaaS platform, customer feedback, customer success, onboarding, training programs, customer empathy, strategic customer conversations, product quality, rapidly growing customer base
About the Company: unitQ is a game-changing AI SaaS platform that empowers companies to build the world’s best products by leveraging real-time customer feedback to improve produ…
Type: Full-time

Gong

Skills & Focus: Sales Engineering, Revenue Growth, Customer Interactions, AI technology, Team Leadership, Collaboration, Process Development, Sales Operations, SaaS, Mentoring
About the Company: Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growt…
Experience: 6-12 years of relevant sales engineering experience
Salary: $200,000 - $220,000 USD
Type: Hybrid
Benefits: Medical, dental, and vision plans, wellbeing fund, mental health benefits, 401(k), education stipend, flexible vacation…

Klaviyo

Skills & Focus: Gainsight, Customer Success, digital-first engagement strategies, data-driven decision-making, automation strategies, process improvements, customer journey management, cross-functional initiatives, performance measurement frameworks, CS Operations
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before.
Experience: 3+ years of experience with Gainsight Platform, 5+ years working as a CSM or in CSM Operations
Salary: $96,000 - $144,000 USD
Benefits: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time of…

Encord

Skills & Focus: Customer Success, Technical Acumen, Enterprise Customers, Collaboration, Consultative, Communication Skills, Gross Revenue Retention, Net Revenue Retention, Healthcare AI, Computer Vision
About the Company: Encord is building the AI infrastructure of the future, addressing the critical need for quality training data in AI development. Founded by ex-computer scient…
Experience: 2-5 years of customer facing experience, especially with Enterprise customers
Salary: Competitive salary, commission, and equity in a hyper growth startup
Type: Full-time
Benefits: Annual learning and development budget, Flexible PTO, 18 Paid Vacation Days, Health, dental and vision insurance, oppor…

Intercom

Skills & Focus: customer success, analytical, project management, customer engagement, operational excellence, data analysis, cross-functional, SaaS, AI, strategy
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 3+ years
Salary: 132275 - 153725
Type: Full-time
Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation revi…

Salesforce

Skills & Focus: Oracle, Salesforce, SaaS, ERP, B2B, B2C, data integration, process management, data modeling, end-to-end APIs
About the Company: Salesforce is a cloud-based software company that provides customer relationship management (CRM) services and applications.
Experience: 2 years
Salary: $168,397 - $199,700 per annum
Type: Full time
Benefits: More details about company benefits can be found at the following link: https://www.salesforcebenefits.com

Walkme

Skills & Focus: Digital Adoption Platform, customer experience, scaled CSM, proactive interactions, 1:1 interactions, data-driven programs, effective playbooks, digital outreach, customer journey, customer support
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming…

Maven

Skills & Focus: client success, account management, customer service, digital health, healthcare company, client engagement, project management, strategic analysis, C-level communication, relationship building
About the Company: Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs p…
Experience: 8+ years of experience in account management, customer success, or client services role in digital health, healthcare company, benefits or SaaS companies
Salary: $130,000-190,000 per year
Type: Full-time
Benefits: Employer-covered health, dental, and insurance plan options, 16 weeks 100% paid parental leave, annual professional dev…

Pawlicy Advisor

Skills & Focus: Customer Success, B2B, B2B2C, Veterinary Industry, Client Management, Onboarding Process, Client Advocacy, Stakeholder Engagement, Project Management, Data Analysis
About the Company: Pawlicy Advisor is a fast-growing, venture-backed startup focused on helping pet owners around the country find the right health products for their pets, start…
Experience: Experience in customer success in a B2B or B2B2C environment; knowledge of the veterinary industry is a plus.
Salary: $75,000 - $88,000
Type: Remote to hybrid
Benefits: Competitive salary, startup equity grants, bonus eligible up to 15%, flexible vacation, top-tier health, dental, vision…

Foursquare

Skills & Focus: Customer Success, Client Management, Campaign Support, Technical Solutions, Advertising, Ad Tech, Programmatic Buys, Social Media Advertising, Customer Onboarding, Portfolio Management
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Industry Leading Healthcare, 401(k) with company match, Equipment Setup, Family Planning and Fertility Pr…

Watershed

Skills & Focus: Customer Success Managers, SaaS, Climate Journeys, Enterprise Customers, Onboarding, Carbon Footprint, Value Maximization, Project Management, Relationship Building, Communication Skills
About the Company: Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG…
Experience: Relevant CSM experience, in a SaaS organization.
Salary: $130,500 - $172,000 USD
Benefits: Total rewards benefits package including equity, health/dental/vision insurance, 401(k), unlimited paid time off, paid …

Lilt

Skills & Focus: technical implementation, customer onboarding, solution design, project management, customer success, technical aptitude, customer adoption, localization, enterprise software, communication skills
About the Company: LILT is the leading AI solution for enterprise translation, providing innovative solutions that enable global organizations to adopt a true AI translation stra…
Experience: 5+ years of experience in technical solution design and implementation for enterprise software
Salary: At market salary
Type: Full-time
Benefits: Compensation includes market salary, meaningful equity, 401(k) matching, flexible time off, medical benefits (including…

Relyance Ai

Skills & Focus: Customer Success, SaaS, Cybersecurity, Data Security, Privacy, Customer Feedback, Project Management, Enterprise Accounts, Technical Capabilities, Customer Lifecycle Management
About the Company: At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other’s, expectations in every interac…
Experience: 8+ years of experience managing and driving adoption with enterprise accounts, preferably with SaaS companies/products.
Salary: $140,000 to $170,000
Type: Hybrid
Benefits: Equal-opportunity employer, commitment to inclusive environment and fair compensation practices.

Taskrabbit

Skills & Focus: customer success, data analysis, relationship building, problem-solving, community engagement, activation, retention, utilization, performance metrics, collaboration
About the Company: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work,…
Experience: 4+ years of professional experience
Salary: $65,000 - $80,000
Type: Full-time
Benefits: Employer-paid health insurance, 401k match, flexible time off, wellness + productivity + education stipends, IKEA disco…

Eliseai

Skills & Focus: Customer Success, SaaS, B2B, Client Relationships, Technical Support, Product Expert, User Adoption, Onboarding, Customer Satisfaction, User Experience
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2-3 years of technical B2B client-facing experience with a SaaS product
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Stripe

Skills & Focus: Technical Account Management, leadership, customer success, mentorship, strategic accounts, SaaS, fintech, user-centric, operational improvements, team management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 7+ years in professional services, customer success, solutions architecture, or technical account management programs; 5+ years of people management experience, leading senior technical ICs.
Type: Full-time

Writer

Skills & Focus: customer success, B2B SaaS, project management, customer relationships, adoption, retention, net dollar retention, cross-sell, stakeholder management, change management
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 5+ years in a CSM role in Enterprise B2B SaaS
Type: Full-time
Benefits: Generous PTO, plus company holidays; Medical, dental, and vision coverage for you and your family; Paid parental leave …

Abridge

Skills & Focus: Partner Success, customer retention, revenue growth, KPIs, data-driven, collaboration, expansion, healthcare ecosystem, strategic leadership, team performance
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversation…
Experience: 8+ years of Partner Success experience, with 6+ years leading dynamic teams
Salary: $170K – $220K
Type: Full time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,…

Assembled

Skills & Focus: Customer Success, SMB, Data-driven, Operational Excellence, Customer Engagement, Metrics Tracking, Business Outcomes, Go-to-market, Churn Risk, Community Building
About the Company: Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, bett…
Experience: 2+ years of experience
Salary: $80K – $110K
Type: Full time
Benefits: Generous medical, dental, and vision benefits; Paid company holidays, sick time, and unlimited time off; Monthly credit…

Salesforce

Skills & Focus: Customer Success, Salesforce, Technical Support, Project Leadership, Solutions Architecture, Enterprise Customers, Stakeholder Relationships, Sales Cloud, Service Cloud, Consulting
Experience: Minimum of 8 years of work experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, or solutions architecture; 4+ years’ experience in management consulting services.
Salary: $202,700 - $293,900
Type: Full-time

Clevertap

Skills & Focus: Customer Success, SaaS, Customer Engagement, Product Adoption, Consultative Relationships, Upselling, Retention, Marketing Campaigns, Technical Project Management, Data Insights
About the Company: CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 …
Experience: Overall 4-6 years experience, with 2-3 years as a Customer Success Manager or Account Manager
Salary: Base $93,500 - $102,000/year, with OTE between $100,000 and $120,000/year
Type: Full-time
Benefits: Be a part of a global growth stage startup, work in a fast-paced, dynamic environment.

Notable

Skills & Focus: Customer Success, Strategic Accounts, Healthcare IT, C-suite, Executive Relationships, Commercial Success, Stakeholder Engagement, Technical Expertise, Cross-functional Teams, Implementation
About the Company: Notable is the leading healthcare AI platform for transforming workforce productivity, helping health systems, hospitals, and payers improve healthcare quality.
Experience: 7+ years
Salary: $115K – $140K
Type: Full time
Benefits: Stock options, Medical, Dental, and Vision coverage with generous premium contributions, Health Savings Account with Em…

Google

Skills & Focus: renewals, account management, Sales, Business Intelligence, cloud, customer relationships, pipeline management, customer satisfaction, strategic direction, cross-selling
About the Company: Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Goo…
Experience: 7 years of experience in renewals, account management, Sales quota carrying role, or a customer-facing role in the Enterprise, Business Intelligence or Cloud Sales space.
Salary: $96,000-$141,000 + bonus + equity + benefits
Type: Full-time
Benefits: Salary ranges are determined by role, level, and location. Compensation details reflect base salary only and do not inc…

Polly

Skills & Focus: customer success, SaaS, enterprise sales, high-growth environments, customer engagement, KPI's, account management, sales motion, revenue expansion, team leadership
About the Company: Polly is focused on shaping the future of mortgage finance, ensuring customer success and delivering value through their products.
Experience: 5+ years in SaaS and enterprise sales
Type: Full-time

Braze

Skills & Focus: Customer Success, Partner Management, Operational Efficiency, Brand Equity, Stakeholder Collaboration, Service Delivery Escalation, Product Adoption, Educational Requirements, Strategic Support, Performance Monitoring
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 2-5 years of relevant experience in a related area, for example, Onboarding, Customer Success, Implementations or Project Management
Salary: $62,800 - $88,000/year
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Column

Skills & Focus: Customer Management, Financial Technology, Banking Solutions, Strategic Relationships, Analytical Skills, Project Management, Process Improvement, Customer Onboarding, Collaboration, Growth Strategy
About the Company: Column is a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundre…
Experience: 5+ years of Consulting, Private Equity, Investment Banking, VC or equivalent role
Salary: $140,000 - $250,000 + equity
Type: Full-time
Benefits: Comprehensive health, dental, and vision plans, family planning and fertility benefits, FSA and HSA account options, 40…

Variance

Customer Success San Francisco
Skills & Focus: customer success, account management, consulting, executive-level stakeholders, Mutual Action Plans, data-driven insights, customer adoption, retention, expansion, Trust & Safety
About the Company: At Variance we are using disruptive technologies to solve some of our digital age's oldest and most complex problems, using safe and effective AI.
Experience: 5+ years of experience in customer success, account management, or consulting
Type: Full time
Benefits: Health care: platinum-level medical, dental, and vision insurance; Unlimited PTO, sick leave, and parental leave; Up to…

Upguard

Skills & Focus: Customer Success, Growth, Cyber Risk, Customer Experience, Adoption, Team Leadership, Cross-Functional Collaboration, Value Realization, Customer Accounts, Commercial Mindset
About the Company: UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cybe…

Relyance Ai

Skills & Focus: customer success, enterprise accounts, SaaS, Cybersecurity, Data Security, Privacy, negotiation, project management, customer feedback, technical capabilities
About the Company: At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other’s, expectations in every interac…
Experience: 8+ years managing enterprise accounts, preferably in SaaS
Salary: $140,000 to $170,000
Type: Hybrid
Benefits: Equal-opportunity employer, diversity commitment, competitive compensation practices

Datadog

Skills & Focus: Customer Success, SaaS, cloud infrastructure, observability, team leadership, proactive customer engagement, cross-functional collaboration, data-driven, renewal risks, employee training
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Minimum of 3 years experience in leading Customer Success teams as a second line leader.
Salary: $155,000 — $206,000 USD
Type: Full-time
Benefits: Best-in-breed onboarding, inclusive company culture, continuous professional development, new hire stock equity (RSU), …