91 Customer Success Management jobs in San Francisco.

Hiring now: Customer Success Mgr Ai P @ Meta, Vp Customer Exp Customer @ Intuit, Customer Success Mgr Midm @ Commure At, Sr Mgr Order Management @ Egnyte, Dir Of Customer Success @ Aurora, Customer Success Mgr @ Idme, Head Of Technical Custome @ Aerospike, Vp Of Customer Success @ Dusty Robo, Vice President Of Custome @ Everlaw, Customer Success Mgr @ Arcade.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (48) SaaS (28) customer success (20) cross-functional collaboration (10) project management (9) Project Management (9) AI (8) Account Management (8) customer engagement (8) retention (7)

đź“Ť Locations

San Francisco (58) Mountain View (12) Palo Alto (9) Oakland (4) Redwood City (2) San Carlos (2) Burlingame (1) Menlo Park (1) Pleasanton (1) San Bruno (1)

Meta

Skills & Focus: Customer Success, AI, Partnerships, Enterprise, Llama, Adoption, Product Lifecycle, Technical Concepts, Growth, SaaS
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses.
Experience: 5+ years experience in direct enterprise customer success roles
Salary: $159,000/year to $223,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits. Learn more about benefits at Meta.
Skills & Focus: Customer Success, AI, Partnerships, Enterprise, Llama, Adoption, Product Lifecycle, Technical Concepts, Growth, SaaS
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses.
Experience: 5+ years experience in direct enterprise customer success roles
Salary: $159,000/year to $223,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits. Learn more about benefits at Meta.

Intuit

Skills & Focus: Customer Experience, Leadership, Service Delivery, SaaS, AI, Customer Engagement, Innovation, Technology, Growth, Collaboration
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve.
Experience: 15+ years of senior leadership experience in an on-demand technology or SaaS organization
Salary: $311000-420500 (Bay Area California); $293500-397500 (Southern California)
Type: Full-time
Benefits: Competitive compensation package with cash bonus, equity rewards and benefits.
Skills & Focus: customer experience, program management, change management, stakeholders, data-driven, customer retention, service delivery, project management, complex programs, influence
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers wor…
Experience: 5+ years
Salary: Colorado $76,000 - $90,000, Bay Area California $117,000-137,000, Southern California $101,000-118,000, Washington D.C. $76,000 - $90,000, Massachusetts $80,000 - $94,000
Benefits: cash bonus, equity rewards and benefits, in accordance with applicable plans and programs
Skills & Focus: Customer Success, Customer Experience, Operations, Management, Service, Delivery, Support, Feedback, Programs, Engagement

Commure + Athelas

Skills & Focus: Customer Success, SaaS, Healthcare, AI, Clinical Documentation, Technical Proficiency, Stakeholder Management, Product Adoption, Relationship Building, Renewal Management
About the Company: Commure and Athelas are transforming healthcare with innovations in AI medical scribe products and solutions that simplify providers' lives.
Experience: 3-5+ years of Customer Success, Account Management, Professional Services, or Consulting experience in a SaaS environment
Salary: $70K – $110K
Type: Full-time
Benefits: Flexible PTO, medical, dental, vision, maternity and paternity leave, subject to change based on location.

Egnyte

Skills & Focus: SaaS deployment, team leadership, cross-functional collaboration, process optimization, ARR reporting, problem-solving, GAAP compliance, communication skills, customer success, data analysis
About the Company: Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuab…
Experience: 4 years in SaaS deployment operations
Salary: $150k - $180k annually
Type: Hybrid
Benefits: Competitive salaries and comprehensive benefits, Flexible hours and generous time off, Paid holidays and sick time, 401…

Commure + Athelas

Skills & Focus: Customer Success, Healthcare, SaaS, AI, Clinical Documentation, Stakeholder Management, Training Sessions, Account Management, Renewals, Product Adoption
About the Company: Commure + Athelas are transforming healthcare with cutting-edge AI medical scribe products, designed to streamline clinical documentation and reduce administra…
Experience: 5-7+ years of Customer Success, Account Management, Professional Services, or Consulting experience in a SaaS environment
Salary: $100K – $140K
Type: Full time
Benefits: Flexible PTO, medical, dental, vision, maternity and paternity leave

Aurora

Skills & Focus: customer success, retention, customer engagement, revenue growth, KPI, customer satisfaction, CRM applications, Salesforce, upsell, cross-sell
About the Company: Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly to make transportation safer, increasingly accessible, and …
Experience: 8+ years in similar roles, preferably in Freight or SaaS; 5+ years of Management experience
Salary: $204K-$327K per year
Type: Full-time
Benefits: Eligible for annual bonus, equity compensation, and benefits

Id.Me

Skills & Focus: Customer Success, Account Management, Strategic Partnership, Business Development, Identity Verification, Stakeholder Engagement, Product Optimization, Client Advocacy, Performance Reporting, Training
About the Company: ID.me is a high-growth enterprise software company that simplifies how people prove and share their identities online. Our digital identity network has over 13…
Experience: 5+ years
Salary: $120,000 - $180,000 USD
Type: Full-time
Benefits: ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts, life and AD&D i…

Aerospike

Skills & Focus: Technical Customer Success, customer satisfaction, retention, revenue growth, customer journey, high-performance, mission-critical, executive-level engagement, scalable processes, global teams
About the Company: Aerospike is the uncontested leader in next-generation, always-on, hyperscale data solutions, enabling extreme-scale, real-time applications that are trusted b…
Experience: 10+ years of experience in Customer Success, Professional Services, or a related field, with at least 5 years in a senior leadership role.
Salary: $270,000 - $300,000
Type: Full-time
Benefits: Aerospike is an Equal Opportunity Employer committed to providing an environment free from discrimination.

Id.Me

Skills & Focus: Customer Success, Account Management, SaaS, cybersecurity, relationship management, technical, business acumen, data-driven, stakeholder influence, user-centric
About the Company: ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity …
Experience: 5+ years of experience in Customer Success, Account Management, or Client Services
Salary: $120,441 - $175,000 USD
Benefits: Comprehensive medical, dental, vision, health savings account, flexible spending accounts, life and AD&D insurance, 401…

Dusty Robotics

Skills & Focus: Customer Success, Product Adoption, Team Management, KPI Metrics, Stakeholder Engagement, Problem-solving, Startup Mindset, Communication, Automation, Construction Industry
About the Company: Dusty Robotics is a fast growing venture backed start-up that is developing market changing autonomous robots for the construction industry. Its flagship produ…
Experience: 8+ years in customer success and/or sales with large enterprise clients; 4+ years leading and growing teams of CS professionals
Type: Full-time
Benefits: Unlimited vacation policy, 401k with employer match, reasonable work hours, flexible schedules.

Everlaw

Skills & Focus: Customer Success Strategy, Customer Onboarding, Customer Relationship Management, Customer Advocacy, Customer Health Monitoring, Customer Feedback, Team Leadership, Cross Functional Collaboration, Mentorship, Process Improvement
About the Company: We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbi…
Experience: At least 7 years of customer success leadership experience
Salary: $240,000 - $300,000
Type: Full-time
Benefits: Equity program, 401(k) retirement plan with company matching, health, dental, and vision, flexible spending accounts, p…

Arcade

Skills & Focus: customer success, onboarding, relationship management, product features, pipeline expansion, renewals, Enterprise product, customer engagement, strategy building, high EQ
About the Company: Arcade empowers teams to become great storytellers with dynamic visual experiences. With over 15,000 organizations using Arcade, the company focuses on buildin…
Experience: Experience building a customer success strategy within an early stage startup.
Salary: $140k-$200K OTE
Type: Full-time
Benefits: Competitive salary and meaningful equity, Unlimited PTO and sick days, 401k, and top tier Health, Dental and Vision ins…

Manta Cares

Skills & Focus: Customer Success Management, Strategic Accounts, Pharmaceutical Partnerships, Client Satisfaction, Project Management, Data-Driven Approach, Account Expansion, Stakeholder Relationship, Operational Processes, Healthcare Technology
About the Company: Manta Cares is a digital health company founded & run by cancer patients, survivors, caregivers, and oncologists. Our team has over 50+ years of healthcare exp…
Experience: 5+ years of customer success or account management experience, with at least 3 years working with pharmaceutical clients
Salary: Competitive base salary with performance bonuses
Type: Full-time
Benefits: Comprehensive medical, vision, and dental insurance, Unlimited PTO, Flexible, hybrid work culture, Team bonding activit…

Everlaw

Skills & Focus: customer success, user adoption, product expertise, client relationships, retention, revenue growth, account health, onboarding, coaching, consulting
About the Company: We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbi…
Experience: 8+ years in customer success
Salary: $157,000 - $199,000
Type: Full-time
Benefits: Equity program, 401(k) with company matching, Health, dental, vision insurance, Flexible Spending Accounts, Paid parent…

Aisera

Skills & Focus: Project Management, Customer Success, Leadership, Process Improvement, Cross-functional, SaaS, Automated workflows, Problem-solving, Technical Project Managers, Start-up experience
About the Company: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth thro…
Experience: At least 8 years professional experience in Project Management in Customer facing roles; At least 3 years in managing other Project Managers
Salary: $150,000 — $180,000 USD
Type: Full-time
Benefits: Equitable and explainable compensation programs, opportunity for unbounded growth, employee recognition, commitment to …

Hippocratic Ai

Skills & Focus: Clinical, Customer Success, Nursing, AI tools, Healthcare, Workflow improvement, Training, Client relationships, Project management, Cross-functional teams
About the Company: Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibilit…
Experience: A minimum of 5 years of clinical experience.
Type: Full time
Skills & Focus: Customer Success, Clinical workflows, Healthcare accessibility, AI tools, Project management, Training, Implementation, Nursing operations, Patient care outcomes, Stakeholder engagement
About the Company: Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibilit…
Experience: A minimum of 5 years of clinical experience or health system exposure.
Type: Full time
Skills & Focus: customer success, healthcare, team building, customer relationships, retention, growth, customer advocacy, operational excellence, problem resolution, B2B SaaS
About the Company: Hippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthca…
Experience: 10+ years in customer success, account management, or related roles, with 5+ years in leadership positions
Type: Full-time

Workato

Skills & Focus: RevOps, salesforce, project management, customer success, data-driven decisions, account mapping, CSM, AE, strategic projects, process improvement
About the Company: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline ope…
Experience: Prior experience in RevOps strategy and operations for a high growth company, or operational experience in investment banking, management consulting, private equity, venture capital, or business insights / analytics roles.
Type: Temporary
Benefits: Flexible, trust-oriented culture, vibrant work environment with multitude of benefits.

Hippocratic Ai

Skills & Focus: Customer Success, Healthcare, Clinical, Product Implementations, Training, Workflows, AI Tools, Client Relationships, Metrics, Project Management
About the Company: Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibilit…
Experience: 5 years
Type: Full time

Guardant Health

Skills & Focus: Client Services, team leadership, sales support, customer satisfaction, data analysis, process improvements, metrics, cross-functional collaboration, operationalization, training

Obsidian Security

Skills & Focus: customer-facing, business value, strategic role, SaaS, cybersecurity, workshops, customer success, cross-functional collaboration, value realization, solution delivery
About the Company: Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. We proudly offer the industry's most comprehensive and powerful SaaS…
Experience: Minimum of 5 years in a customer-facing, business value, or strategic role, preferably within SaaS, cybersecurity, or similar industries.
Salary: $131,000 - $157,000 USD
Type: Full-time
Benefits: Competitive compensation with equity and 401k, comprehensive healthcare with dental and vision coverage, flexible paid …

Aisera

Skills & Focus: AI Copilot, Generative AI, Customer Success, Enterprise SaaS, Technical Support, Customer KPIs, Analytical Skills, IT Automation, Communication Skills, Problem-solving
About the Company: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth thro…
Experience: 7-10 years of experience in Enterprise SaaS in one or more areas of Customer Success, Support, Solution Consulting.
Salary: $130,000 - $150,000 USD
Type: Full-time

Veeva Systems

Skills & Focus: SaaS, certification, assessment, credentialing, program development, exam lifecycle, curriculum development, customer base, innovation, go-to-market
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.

Tempus

Skills & Focus: Alliance Management, customer success, relationship management, operational excellence, strategic execution, team leadership, customer feedback, data-driven strategies, KPI development, cross-functional collaboration
About the Company: Tempus is a healthcare company at the forefront of advancing the healthcare industry through precision medicine and technology. Their proprietary platform conn…
Experience: 10+ years of experience in go-to-market, strategy, operations, or consulting roles, with at least 2-3 years leading a team
Salary: $189,000 – $258,000 USD
Benefits: Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and o…

Dexterity

Skills & Focus: Customer Success, program management, KPI trends, process improvement, customer satisfaction, strategic relationships, project lifecycle, technical communication, collaboration, expansion opportunities
About the Company: At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving job…
Experience: 10+ years’ total experience, 5+ years in Customer Success Management, Business Development, and/or Strategic Account Management
Salary: $180,000 - $220,000
Type: Full-time
Benefits: equity, comprehensive benefits

Mill

Skills & Focus: customer relationship, partner implementation, commercial office, success metrics, account management, hardware solutions, B2B, project management, sustainability, climate tech
About the Company: Mill is devoted to addressing the challenge of food waste and creating a better environment. They focus on climate solutions and kitchen innovation to reduce w…
Experience: 5+ years in customer success, account management, partner operations, or related role.
Salary: $120k - $210k

Bynder

Skills & Focus: Customer Success, Account Management, Business Outcomes, Cloud-based Technology, Stakeholder Management, Data Analysis, Relationship Building, Cross-functional Collaboration, Renewal Cycle, Problem Solving
About the Company: Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints,…
Experience: 7+ years
Type: Full-time
Benefits: Fun, casual work environment, Unlimited vacation policy, 100% Company-paid medical, dental, vision, and life coverage f…

Trustly

Skills & Focus: payments, Customer Success, Merchant Satisfaction, Fintech, Enterprise, Growth, Sales, Integration, Fast-paced, Partnership
About the Company: At Trustly, we are on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and …

Notion

Skills & Focus: Customer Success, Account Management, Onboarding, Customer Adoption, Stakeholder Engagement, Product Ambassador, Strategic Planning, Campaign Management, Software Usability, Growth Mindset
About the Company: Notion is on a mission to make it possible for every person, team, and company to tailor their software to solve problems. With a diverse customer base includi…
Experience: 3+ years experience at a fast growing software company
Salary: $106,000 - $132,000 per year
Type: Full-time
Benefits: Highly competitive cash compensation, equity, and benefits, including a variable target for additional compensation.

Abridge

Skills & Focus: Customer success stories, Customer advocacy, Engagement marketing, Customer education, Strategic client marketing support, Campaign Management, Partner Marketing, Lead generation, Product adoption, Partner satisfaction
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversation…
Experience: 4-6 years
Salary: $120K – $140K
Type: Full time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,…

Ironclad

Skills & Focus: Customer Success Manager, SaaS, Contract Lifecycle Management, customer adoption, business opportunities, customer goals, cross-functional collaboration, customer health, organizational dynamics, presentation skills
About the Company: Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but m…
Experience: 8+ years in customer-facing roles, preferably with SaaS enterprise customers or fast-growing technology companies.
Salary: OTE Range: $140,000 - $170,000
Type: Full-time
Benefits: Health, dental, and vision insurance, 401k, wellness reimbursement, take what you need vacation policy, generous parent…

Benchling

Skills & Focus: Customer Success Management, Team Management, Customer Advocacy, Life Sciences, SaaS, Adoption Strategies, Operational Excellence, Metrics Tracking, Collaboration, Process Optimization
About the Company: Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development o…
Experience: 5+ years in Customer Success, Professional Services, or a related field within SaaS.
Salary: $146,400 - $219,600
Type: Full-time
Benefits: Competitive total rewards package including medical, dental, vision plans, parental leave, 401(k) match, wellness stipe…

Pagerduty

Skills & Focus: Customer Success Manager, B2B SaaS, Stakeholder relationships, Business value, DevOps principles, ROI models, Risk mitigation, Customer adoption, Hybrid workplace, Collaboration
About the Company: PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and p…
Experience: 12-15 years of relevant industry expertise in dynamic, customer-facing role within a B2B SaaS organization
Salary: 127,000 - 195,000 USD
Type: Full-time
Benefits: Comprehensive benefits package including flexible work arrangements, generous paid vacation time, company equity, ESPP,…

Labelbox

Renewals Manager San Francisco
Skills & Focus: Renewals Manager, Customer Retention, SaaS, Account Management, Contract Renewals, Forecasting, Key Performance Indicators, CRM Tools, Data Analysis, Renewal Strategies
About the Company: Labelbox is building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises, offering integrated solutions for…
Experience: At least 5+ years of proven experience in Enterprise SaaS and Services renewals, account management, or a related field.
Salary: $90,000 - $120,000 USD
Type: Hybrid
Benefits: Exact compensation varies based on skills and competencies, experience, and geographical location. Life at Labelbox inc…

Amplitude

Skills & Focus: Customer Success, Technical Advisor, Data Management, Consultative Support, Analytics Data, SaaS Solutions, Digital Marketing, Programming Languages, API Concepts, Stakeholder Engagement
About the Company: Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3,800 customers rely on Amplitude to gain sel…
Experience: At least 5 years of customer facing technical experience.
Salary: Salary range: $164,000 - $246,000 total target cash (inclusive of bonus or commission)
Type: Full-time
Benefits: Excellent Medical, Dental and Vision insurance, Flexible time off, paid holidays, generous stipends, Excellent Parental…

Alembic

Skills & Focus: customer onboarding, implementation projects, technical deployment, data integrations, documentation, cross-functional leadership, process optimization, project management, B2B SaaS, customer training
About the Company: Alembic applies cutting-edge algorithms and composite AI solutions to provide a new approach for marketing data analytics. Unlike tools that only provide corre…
Experience: 7+ years of experience in technical implementation, solutions engineering, or similar customer-facing technical role
Salary: $111K – $126K
Type: Full time
Benefits: Offers Equity • $25K – $40K Commission

Faire

Skills & Focus: customer success, account management, brand coaching, sales goals, data analysis, relationship building, customer adoption, growth opportunities, cross-functional collaboration, creative problem solving
About the Company: Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walm…
Experience: 3-5 years in sales, account management, or business development
Salary: $99,000 to $136,500 per year
Type: Full-time
Benefits: Eligible for equity and additional benefits

Enable

Skills & Focus: Customer Success, Mid-Market, Onboarding, Stakeholder Management, Implementation, Account Retention, Expansion Opportunities, Renewal Strategies, Positive Business Outcomes, High-Volume Customer Management
About the Company: Enable is transforming the supply chain with cutting-edge rebate management software, strengthening partnerships, driving smarter decisions, and unlocking sign…

Walkme

Skills & Focus: Digital Adoption Platform, Customer Success, Adoption, Retention, Risk Mitigation, Customer-centric, Playbooks, Engagement Models, Automation, Sustainable Growth
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Th…

Foursquare

Skills & Focus: Customer Success, Campaign Support, Ad Tech, Client Services, Onboarding, Technical Solutions, Customer Satisfaction, Account Management, Data Analysis, Troubleshooting
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Comprehensive health insurance, 401(k) with company match, Equipment setup, Family Planning and Fertility…

Salesforce

Skills & Focus: Customer Success, Talent Management, Innovation, Change Management, Leadership, Strategy, Client Relationships, Performance Metrics, Team Building, Communication
Salary: $240,400 - $420,600
Type: Full time

Gong

Skills & Focus: customer engagement, product adoption, business impact, gross dollar retention, upsell, account growth, cross-functional collaboration, customer experience, data analysis, customer advocacy
About the Company: Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growt…
Experience: 7+ years of relevant work experience
Salary: $160,000 OTE (70/30 split) USD
Benefits: We offer Gongsters a variety of medical, dental, and vision plans, wellbeing fund, mental health benefits, 401(k) progr…

Banyan Infrastructure

Skills & Focus: Customer Success, B2B SaaS, leadership, process development, customer lifecycle, KPI, team management, data-driven, renewable energy, fintech
About the Company: Banyan Infrastructure is on a mission to unlock the trillions of dollars needed to finance the renewable infrastructure revolution. We are a dynamic fintech co…
Experience: 10+ years experience leading B2B SaaS Customer Success organizations and working with C-level executives
Salary: $240,000 - $275,000 base salary plus incentives and equity
Benefits: 100% paid health benefits for employees through a Health Reimbursement Account (HRA), 401K with 6% match, at work meal …

Rho

Skills & Focus: customer success, B2B relationships, product adoption, client retention, relationship management, upsell opportunities, analytics, communication skills, SaaS, finance
About the Company: Rho is the banking platform with everything businesses need to manage cash, control spend, and automate finance busywork. Rho offers corporate cards, banking, …
Experience: 5+ years of professional experience in a client-facing Customer Success role
Salary: $107,500-$125,100
Type: Full-time
Benefits: Rho offers equity, healthcare benefits and paid time off.

Calm

Skills & Focus: customer retention, renewal process, upsell opportunities, negotiating terms, Customer Success, renewal forecasts, ROI, value proposition, project management, communication skills
About the Company: Calm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growin…
Experience: 2+ years of relevant work experience, 1+ years in Customer Success or Account Management or Renewals Management
Salary: $110,000 annualized with a 75/25 split between base pay and incentive compensation
Type: Full-time
Benefits: Equity + comprehensive benefits + 401k + flexible time off

Postman

Skills & Focus: Process Improvement, Operationalization, Data Analytics, Cross-Functional Collaboration, Program Management, Customer Success, Customer Experience, Onboarding Improvements, Customer Lifecycle Management, Training & Enablement
About the Company: Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500.
Experience: 5+ years in Customer Success, Operations, or Program Management roles
Salary: $110,500 - $130,000
Type: Full-time
Benefits: Comprehensive set of benefits including full medical coverage, flexible PTO, wellness reimbursement, monthly lunch stip…

Bobyard

Skills & Focus: Customer Success, Onboarding, Implementation, Feedback, Product Demos, Customer Case Studies, Tech-savvy, Communication, Passion, Startups
About the Company: Bobyard automates the construction takeoff process with CV and NLP models to make cost estimates 10x faster while eliminating mistakes. We are a lean startup b…
Experience: Tech-savvy with great communication skills and a passion for startups.
Salary: $70k - $90k base plus commission and equity options
Type: Full-time
Benefits: Competitive salary, commission, equity options, opportunity to collaborate with a dynamic team.

11x.Com

Skills & Focus: Customer Success, SaaS, AI, Onboardings, Retention, Account Management, Growth Strategies, Project Management, Communication, Client-facing Role
About the Company: At 11x, we're building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and b…
Experience: 2+ years in Customer Success, Deployment, Account Management, or a similar client-facing role, preferably in SaaS or AI
Salary: $90K – $180K
Type: Full time
Benefits: Offers Equity • Offers Bonus

Arcade

Skills & Focus: customer success, onboarding, relationship management, product features, pipeline expansion, renewals, Enterprise product, customer engagement, strategy building, high EQ
About the Company: Arcade empowers teams to become great storytellers with dynamic visual experiences. With over 15,000 organizations using Arcade, the company focuses on buildin…
Experience: Experience building a customer success strategy within an early stage startup.
Salary: $140k-$200K OTE
Type: Full-time
Benefits: Competitive salary and meaningful equity, Unlimited PTO and sick days, 401k, and top tier Health, Dental and Vision ins…

Axon

Skills & Focus: Customer Success, KPI, team management, customer relationships, operational rigor, strategic programs, cross-functional collaboration, NPS, SaaS, revenue growth
About the Company: At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and clou…
Experience: 6+ years of relevant work experience within customer success, sales, or account management and 3+ years of previous management and leadership experience
Benefits: Competitive salary, 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, vision…
Skills & Focus: customer relationships, KPI tracking, team development, strategic programs, customer satisfaction, NPS, operational efficiencies, cross-functional collaboration, revenue generation, career development
About the Company: Axon is on a mission to Protect Life, pursuing society's most critical safety and justice issues with a range of devices and cloud software.
Experience: 6+ years of relevant work experience within customer success, sales, or account management; 3+ years of management and leadership experience
Salary: 123930-198288
Type: Full-time
Benefits: Competitive salary and 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, vis…

Alembic

Skills & Focus: Technical Success Engineer, data analytics, customer lifecycle, technical demonstrations, ROI, relationship building, technical documentation, customer retention, SaaS, data visualization
About the Company: Alembic applies cutting-edge algorithms and composite AI solutions to provide a new approach for marketing data analytics. Unlike tools that only provide corre…
Experience: 7+ years experience in technical analytics, data science, sales engineering, or similar technical roles
Salary: $110K - $170K
Type: Full time
Benefits: Equity; $40K - $60K Commission.

Writer

Skills & Focus: Customer Success, GTM Operations, SaaS, Data Analysis, Salesforce, Project Management, Process Design, Customer Journey, KPIs, Operational Strategies
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 7+ years in GTM operations (Sales, Customer Success, Services, or Support)
Type: Full-time
Benefits: Generous PTO, plus company holidays; Medical, dental, and vision coverage; Paid parental leave (12 weeks); Fertility su…

Productboard

Skills & Focus: Customer Success, Enterprise Customers, Strategic Success Plan, SaaS Relationships, Change Management, Cross Functional Collaboration, Customer Discovery, Renewal Forecast, Customer Advocacy, Data-Driven Decision Making
About the Company: Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,500 companies, inclu…
Experience: At least 5-7 years in a customer success management role; including managing a book of business made of large Enterprise customers spanning multi-department implementations
Type: Hybrid

Salesforce

Skills & Focus: Customer Success, SaaS, account management, business value, customer engagement, customer satisfaction, cross-functional partnership, adoption techniques, workshops, executive reviews
About the Company: We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every ind…
Experience: Relevant work experience in customer-facing customer success, account management or strategic consulting roles. SaaS experience preferred.
Salary: $133,400 - $199,700
Type: Full time
Benefits: World-class enablement, on-demand training, mentorship program, volunteer opportunities, health benefits, financial ben…

Decagon

Skills & Focus: customer relationship, implementation, cross-functional teams, customer engagement, feedback integration, customer pain points, customer success, collaboration, communication, AI solutions
About the Company: Decagon is building the most advanced conversational AI agents for the enterprise.
Experience: 4+ years of relevant experience
Salary: $175K – $230K
Type: Full time
Benefits: Medical, dental, and vision benefits; Take what you need vacation policy; Daily lunches, dinners and snacks in the offi…

Unitq

Engagement Manager San Francisco
Skills & Focus: AI, SaaS platform, customer feedback, customer success, onboarding, training programs, customer empathy, strategic customer conversations, product quality, rapidly growing customer base
About the Company: unitQ is a game-changing AI SaaS platform that empowers companies to build the world’s best products by leveraging real-time customer feedback to improve produ…
Type: Full-time

Writer

Skills & Focus: customer success, SaaS, leadership, Fortune 500, business value, collaboration, team development, high-performance, consultative, generative AI
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 10+ years in SaaS; 5+ years in Success Leadership or similar leadership role
Type: Full-time
Benefits: Generous PTO, medical, dental, and vision coverage; paid parental leave; health savings account; learning and developme…

Klaviyo

Skills & Focus: Gainsight, Customer Success, digital-first engagement strategies, data-driven decision-making, automation strategies, process improvements, customer journey management, cross-functional initiatives, performance measurement frameworks, CS Operations
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before.
Experience: 3+ years of experience with Gainsight Platform, 5+ years working as a CSM or in CSM Operations
Salary: $96,000 - $144,000 USD
Benefits: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time of…

Encord

Skills & Focus: Customer Success, Technical Acumen, Enterprise Customers, Collaboration, Consultative, Communication Skills, Gross Revenue Retention, Net Revenue Retention, Healthcare AI, Computer Vision
About the Company: Encord is building the AI infrastructure of the future, addressing the critical need for quality training data in AI development. Founded by ex-computer scient…
Experience: 2-5 years of customer facing experience, especially with Enterprise customers
Salary: Competitive salary, commission, and equity in a hyper growth startup
Type: Full-time
Benefits: Annual learning and development budget, Flexible PTO, 18 Paid Vacation Days, Health, dental and vision insurance, oppor…

Intercom

Skills & Focus: customer success, analytical, project management, customer engagement, operational excellence, data analysis, cross-functional, SaaS, AI, strategy
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 3+ years
Salary: 132275 - 153725
Type: Full-time
Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation revi…

Walkme

Skills & Focus: Digital Adoption Platform, customer experience, scaled CSM, proactive interactions, 1:1 interactions, data-driven programs, effective playbooks, digital outreach, customer journey, customer support
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming…

Maven

Skills & Focus: client success, account management, customer service, digital health, healthcare company, client engagement, project management, strategic analysis, C-level communication, relationship building
About the Company: Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs p…
Experience: 8+ years of experience in account management, customer success, or client services role in digital health, healthcare company, benefits or SaaS companies
Salary: $130,000-190,000 per year
Type: Full-time
Benefits: Employer-covered health, dental, and insurance plan options, 16 weeks 100% paid parental leave, annual professional dev…

Pawlicy Advisor

Skills & Focus: Customer Success, B2B, B2B2C, Veterinary Industry, Client Management, Onboarding Process, Client Advocacy, Stakeholder Engagement, Project Management, Data Analysis
About the Company: Pawlicy Advisor is a fast-growing, venture-backed startup focused on helping pet owners around the country find the right health products for their pets, start…
Experience: Experience in customer success in a B2B or B2B2C environment; knowledge of the veterinary industry is a plus.
Salary: $75,000 - $88,000
Type: Remote to hybrid
Benefits: Competitive salary, startup equity grants, bonus eligible up to 15%, flexible vacation, top-tier health, dental, vision…

Foursquare

Skills & Focus: Customer Success, Client Management, Campaign Support, Technical Solutions, Advertising, Ad Tech, Programmatic Buys, Social Media Advertising, Customer Onboarding, Portfolio Management
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Industry Leading Healthcare, 401(k) with company match, Equipment Setup, Family Planning and Fertility Pr…

Watershed

Skills & Focus: Customer Success Managers, SaaS, Climate Journeys, Enterprise Customers, Onboarding, Carbon Footprint, Value Maximization, Project Management, Relationship Building, Communication Skills
About the Company: Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG…
Experience: Relevant CSM experience, in a SaaS organization.
Salary: $130,500 - $172,000 USD
Benefits: Total rewards benefits package including equity, health/dental/vision insurance, 401(k), unlimited paid time off, paid …

Relyance Ai

Skills & Focus: Customer Success, SaaS, Cybersecurity, Data Security, Privacy, Customer Feedback, Project Management, Enterprise Accounts, Technical Capabilities, Customer Lifecycle Management
About the Company: At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other’s, expectations in every interac…
Experience: 8+ years of experience managing and driving adoption with enterprise accounts, preferably with SaaS companies/products.
Salary: $140,000 to $170,000
Type: Hybrid
Benefits: Equal-opportunity employer, commitment to inclusive environment and fair compensation practices.

Taskrabbit

Skills & Focus: customer success, data analysis, relationship building, problem-solving, community engagement, activation, retention, utilization, performance metrics, collaboration
About the Company: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work,…
Experience: 4+ years of professional experience
Salary: $65,000 - $80,000
Type: Full-time
Benefits: Employer-paid health insurance, 401k match, flexible time off, wellness + productivity + education stipends, IKEA disco…

Eliseai

Skills & Focus: Customer Success, SaaS, B2B, Client Relationships, Technical Support, Product Expert, User Adoption, Onboarding, Customer Satisfaction, User Experience
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2-3 years of technical B2B client-facing experience with a SaaS product
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Writer

Skills & Focus: customer success, B2B SaaS, project management, customer relationships, adoption, retention, net dollar retention, cross-sell, stakeholder management, change management
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 5+ years in a CSM role in Enterprise B2B SaaS
Type: Full-time
Benefits: Generous PTO, plus company holidays; Medical, dental, and vision coverage for you and your family; Paid parental leave …

Abridge

Skills & Focus: Partner Success, customer retention, revenue growth, KPIs, data-driven, collaboration, expansion, healthcare ecosystem, strategic leadership, team performance
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversation…
Experience: 8+ years of Partner Success experience, with 6+ years leading dynamic teams
Salary: $170K – $220K
Type: Full time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,…

Assembled

Skills & Focus: Customer Success, SMB, Data-driven, Operational Excellence, Customer Engagement, Metrics Tracking, Business Outcomes, Go-to-market, Churn Risk, Community Building
About the Company: Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, bett…
Experience: 2+ years of experience
Salary: $80K – $110K
Type: Full time
Benefits: Generous medical, dental, and vision benefits; Paid company holidays, sick time, and unlimited time off; Monthly credit…

Salesforce

Skills & Focus: Customer Success, Salesforce, Technical Support, Project Leadership, Solutions Architecture, Enterprise Customers, Stakeholder Relationships, Sales Cloud, Service Cloud, Consulting
Experience: Minimum of 8 years of work experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, or solutions architecture; 4+ years’ experience in management consulting services.
Salary: $202,700 - $293,900
Type: Full-time

Clevertap

Skills & Focus: Customer Success, SaaS, Customer Engagement, Product Adoption, Consultative Relationships, Upselling, Retention, Marketing Campaigns, Technical Project Management, Data Insights
About the Company: CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 …
Experience: Overall 4-6 years experience, with 2-3 years as a Customer Success Manager or Account Manager
Salary: Base $93,500 - $102,000/year, with OTE between $100,000 and $120,000/year
Type: Full-time
Benefits: Be a part of a global growth stage startup, work in a fast-paced, dynamic environment.

Notable

Skills & Focus: Customer Success, Strategic Accounts, Healthcare IT, C-suite, Executive Relationships, Commercial Success, Stakeholder Engagement, Technical Expertise, Cross-functional Teams, Implementation
About the Company: Notable is the leading healthcare AI platform for transforming workforce productivity, helping health systems, hospitals, and payers improve healthcare quality.
Experience: 7+ years
Salary: $115K – $140K
Type: Full time
Benefits: Stock options, Medical, Dental, and Vision coverage with generous premium contributions, Health Savings Account with Em…

Polly

Skills & Focus: customer success, SaaS, enterprise sales, high-growth environments, customer engagement, KPI's, account management, sales motion, revenue expansion, team leadership
About the Company: Polly is focused on shaping the future of mortgage finance, ensuring customer success and delivering value through their products.
Experience: 5+ years in SaaS and enterprise sales
Type: Full-time

Braze

Skills & Focus: Customer Success, Partner Management, Operational Efficiency, Brand Equity, Stakeholder Collaboration, Service Delivery Escalation, Product Adoption, Educational Requirements, Strategic Support, Performance Monitoring
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 2-5 years of relevant experience in a related area, for example, Onboarding, Customer Success, Implementations or Project Management
Salary: $62,800 - $88,000/year
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Column

Skills & Focus: Customer Management, Financial Technology, Banking Solutions, Strategic Relationships, Analytical Skills, Project Management, Process Improvement, Customer Onboarding, Collaboration, Growth Strategy
About the Company: Column is a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundre…
Experience: 5+ years of Consulting, Private Equity, Investment Banking, VC or equivalent role
Salary: $140,000 - $250,000 + equity
Type: Full-time
Benefits: Comprehensive health, dental, and vision plans, family planning and fertility benefits, FSA and HSA account options, 40…

Variance

Customer Success San Francisco
Skills & Focus: customer success, account management, consulting, executive-level stakeholders, Mutual Action Plans, data-driven insights, customer adoption, retention, expansion, Trust & Safety
About the Company: At Variance we are using disruptive technologies to solve some of our digital age's oldest and most complex problems, using safe and effective AI.
Experience: 5+ years of experience in customer success, account management, or consulting
Type: Full time
Benefits: Health care: platinum-level medical, dental, and vision insurance; Unlimited PTO, sick leave, and parental leave; Up to…

Upguard

Skills & Focus: Customer Success, Growth, Cyber Risk, Customer Experience, Adoption, Team Leadership, Cross-Functional Collaboration, Value Realization, Customer Accounts, Commercial Mindset
About the Company: UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cybe…

Relyance Ai

Skills & Focus: customer success, enterprise accounts, SaaS, Cybersecurity, Data Security, Privacy, negotiation, project management, customer feedback, technical capabilities
About the Company: At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other’s, expectations in every interac…
Experience: 8+ years managing enterprise accounts, preferably in SaaS
Salary: $140,000 to $170,000
Type: Hybrid
Benefits: Equal-opportunity employer, diversity commitment, competitive compensation practices

Salesforce

Skills & Focus: Customer Success Manager, Salesforce, Technical Customer Success, SaaS, Project Leadership, Solutions Development, Cross-functional teams, Stakeholder relationships, Salesforce feature guidance, High-severity cases
Experience: Minimum of 8 years in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
Salary: $145,200 - $199,700 (California); $133,400 - $183,500 (Washington)
Type: Full time

Datadog

Skills & Focus: Customer Success, SaaS, cloud infrastructure, observability, team leadership, proactive customer engagement, cross-functional collaboration, data-driven, renewal risks, employee training
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Minimum of 3 years experience in leading Customer Success teams as a second line leader.
Salary: $155,000 — $206,000 USD
Type: Full-time
Benefits: Best-in-breed onboarding, inclusive company culture, continuous professional development, new hire stock equity (RSU), …

Servicenow

Skills & Focus: Customer Success, Digital, Commercial, Mid-Market, Coaching, Product Adoption, Renewals, Expansion, Artificial Intelligence, Business Planning

Foursquare

Skills & Focus: Customer Success, Campaign Management, Technical Support, Ad Tech, Client Engagement, Onboarding, Campaign Execution, Cross-sell, Upsell, Customer Satisfaction
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Benefits: Flexible PTO, comprehensive health insurance, 401(k) with company match, necessary hardware for work, family planning a…

Notion

Skills & Focus: Customer Success, Customer Experience, analytical skills, resource modeling, forecasting, data-driven decisions, operational procedures, cross-functional partnerships, ownership mentality, Notion power user
About the Company: Notion is on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challen…
Experience: 4-7 years working in Customer Strategy, Revenue Strategy, Business Operations, or similar strategic function in SaaS
Salary: $175,000 - $210,000 per year
Type: Full-time
Benefits: Highly competitive cash compensation, equity, and benefits