86 Technical Support jobs in Remote - United States.

Hiring now: Member Support Spec @ Transcaren, Dir Of Customer Exp @ Rebrandly, Customer Success Engr @ Jumio, Solutions Support Engr @ Wiz, Technical Support Spec @ Vanta, Customer Support Spec @ Wrike, Technical Support @ Instructur, Customer Support Spec @ Telgorithm, Technical Account Mgr @ Samsara, Edi Analyst I B2B Saas @ Prompt The.Explore more at jobswithgpt.com.

🔥 Skills

customer support (29) troubleshooting (23) technical support (21) problem-solving (17) communication skills (14) Technical Support (13) communication (13) SaaS (11) Troubleshooting (10) collaboration (10)

📍 Locations

United States (86)
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Transcarent

Member Support Specialist United States
Skills & Focus: customer support, operations support, member experience, process improvements, CRM tools, Zendesk, Salesforce, customer service skills, Mac/iOS, Microsoft Suite
About the Company: Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We c…
Experience: 2+ years in customer support, customer operations and/or contact center operations
Type: Full-time
Member Support Specialist United States
Skills & Focus: customer support, operations support, member experience, process improvements, CRM tools, Zendesk, Salesforce, customer service skills, Mac/iOS, Microsoft Suite
About the Company: Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We c…
Experience: 2+ years in customer support, customer operations and/or contact center operations
Type: Full-time

Rebrandly

Director of Customer Experience United States
Skills & Focus: customer experience, customer support, AI chatbots, technical support, self-service, vendor management, data analysis, product-led growth, cross-functional collaboration, training programs
About the Company: Rebrandly has been recognized as one of the leading software companies globally by G2. The company's branded link-management platform ensures that links are sa…
Experience: 10 years of experience in technical support, customer experience, or product operations roles in PLG SaaS companies
Salary: Competitive compensation package
Type: Full-Time
Benefits: Opportunity to make a significant impact in a high-growth SaaS company, autonomy to implement and own growth initiative…
Director of Customer Experience United States
Skills & Focus: customer experience, customer support, AI chatbots, technical support, self-service, vendor management, data analysis, product-led growth, cross-functional collaboration, training programs
About the Company: Rebrandly has been recognized as one of the leading software companies globally by G2. The company's branded link-management platform ensures that links are sa…
Experience: 10 years of experience in technical support, customer experience, or product operations roles in PLG SaaS companies
Salary: Competitive compensation package
Type: Full-Time
Benefits: Opportunity to make a significant impact in a high-growth SaaS company, autonomy to implement and own growth initiative…

Jumio

Customer Success Engineer United States
Skills & Focus: Customer onboarding, Premium support, Technical expertise, Web development, Mobile development, Communication skills, Problem solving, Project management, Integration projects, Technical knowledge
About the Company: Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. …
Experience: Previous experience in web development or mobile development is highly desirable.

Wiz

Solutions Support Engineer United States
Skills & Focus: technical support, troubleshooting, customer experience, escalation, incident management, automation, cloud technologies, Java, Python, Scripting
About the Company: Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we hav…
Experience: 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role

Vanta

Technical Support Specialist United States
Skills & Focus: Technical Support, SaaS, Cloud Providers, Troubleshooting, APIs, Networking, Support CRM, Documentation, Customer Experience, Product Feedback
About the Company: Vanta empowers companies to practice better security and prove it with ease, focusing on continuous security monitoring and consumer data protection. Founded i…
Experience: 4+ years of technical customer support experience in a SaaS/Tech space
Salary: Industry-competitive compensation
Type: Full-time
Benefits: 100% covered medical, dental, and vision benefits, 16 weeks fully-paid parental leave, health & wellness stipends, 401(…

Wrike

Customer Support Specialist United States
Skills & Focus: customer support, SaaS, technical issues, product knowledge, cross-team collaboration, problem-solving, communication skills, customer-oriented mentality, SAML SSO, API knowledge
About the Company: Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings every…
Experience: 2+ years of experience with hands-on technical or functional product support in SaaS companies.
Type: Full-time
Benefits: 28 calendar days of paid vacation, Sick leave compensation, Life insurance plan, Health insurance plan, Fitness plan (8…

Instructure

Technical Support United States
Skills & Focus: technical support, troubleshooting, LMS, Canvas, end users, client advisement, issue resolution, Tier 2 Support, phone support, web-based tools
About the Company: At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products …

Jumio

Product Support Specialist II United States
Skills & Focus: technical support, troubleshoot, customer issues, problem-solving, communication skills, Web technologies, analytical mindset, multicultural, fast-paced environment, customer relationships
About the Company: Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. …
Experience: Minimum 2-4 years experience in a technical support role preferred.
Type: Full-time

Telgorithm

Customer Support Specialist United States
Skills & Focus: A2P 10DLC, SMS, Technical Support, Customer Experience, REST API, Problem Solving, Troubleshooting, Process Improvement, SaaS start-ups, Customer Relationship Management
About the Company: Telgorithm is a cutting edge messaging API provider specializing in 10DLC text messaging. We enable software providers to send high-volume business text messag…
Experience: At least 2+ years in a customer-facing product support role, with a focus on troubleshooting technical issues.
Salary: $52,000 - $70,000
Type: Full-time
Benefits: Work Where You Work Best - Fully remote or hybrid, Flexible time off, paid vacation, and sick leave, Company-sponsored …

Samsara

Technical Account Manager United States
Skills & Focus: Technical Account Manager, customer success, SaaS, IoT, APIs, problem solving, technical proficiency, communication, relationship management, data-informed approach
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which enables organizations that depend on physical operations to harness IoT data to de…
Experience: 5+ years of experience in technical account management, technical support engineering, customer success, or a similar role.
Salary: $71,400 - $84,000 USD
Type: Full-time
Benefits: Competitive total compensation package, employee-led remote and flexible working, health benefits, Samsara for Good cha…

Prompt Therapy Solutions, Inc

EDI Analyst I (B2B SaaS) United States
Skills & Focus: EDI, B2B, SaaS, Healthcare, RCM, Clearinghouse, Enrollment, Support, Customer Experience, Troubleshooting
About the Company: Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they se…
Experience: Experience performing Healthcare EDI/ERA enrollment process from start to finish for Part A and/or Part B facilities
Salary: $70K – $80K
Type: Full time
Benefits: Competitive salaries, Potential equity compensation, Flexible PTO, Company-wide sponsored lunches, Medical, dental, and…

Dronedeploy

Product Support Associate United States
Skills & Focus: customer experience, drone technology, 3D data platform, support, collaboration, knowledge-sharing, customer issues, product improvement, continuous learning, deep customer empathy
About the Company: Build with certainty, operate with confidence. That’s why thousands of construction, oil and gas, and renewable energy companies use DroneDeploy on a daily bas…
Benefits: flexible schedules, family-friendly benefits, remote work options

Manychat

Operations Manager United States
Skills & Focus: Zendesk, customer support, operations management, data analysis, SaaS, automation, project management, APIs, reporting, cross-functional collaboration
About the Company: Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Manycha…
Experience: 4+ years in customer-facing roles within tech companies; 3+ years in operations management.
Type: Full-time
Benefits: Professional development budget, flexible benefits plan, comprehensive health insurance.

Royal Caribbean Cruises Ltd

Sr. Analyst, Product Health: Food and Beverage United States
Skills & Focus: Application Support, technical support, troubleshooting, collaboration, application performance, training, SQL databases, network infrastructure, server management, Linux operating systems
Experience: 5 - 7 years

Scotiabank

Business Solutions Support Specialist United States
Skills & Focus: customer data, troubleshoot, production incidents, application support, SQL, ETL, Java, scripting, incident management, communication
About the Company: Scotiabank is a financial institution that offers a variety of banking services. ScotiaTech is a business unit within ScotiaGBS, focused on supporting technolo…
Experience: 3+ years of experience in any ETL platform, Application Support, Log Monitoring, Debugging, and Incident Management.
Benefits: Inclusive, positive work environment, competitive benefits.

Avantpage

Customer Technical Support Specialist United States
Skills & Focus: technical support, client support, troubleshooting, SLA goals, cross-functional teams, process improvement, communication skills, IT support systems, multicultural team, system performance
About the Company: Avantpage is a translation provider committed to empowering immigrant and LEP communities through language access primarily in the health and government servic…
Experience: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience)
Type: Full-Time
Benefits: Joining a vibrant multicultural team spread across the Americas and Europe. Professional development and growth opportu…

Jack Henry & Associates, Inc.

Application Support Analyst - Implementations, Branch Operations United States
Skills & Focus: Application Support, Implementations, Branch Operations, Customer Training, Software Support, Financial Institutions, Project Management, Technical Assistance, Communication Skills, Data Analysis
About the Company: At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streaml…
Experience: Minimum of 3 years’ experience in a financial institution.
Type: Full Time
Benefits: Generous 401(k) Plan Matching Contributions, Healthcare, Paid Time Off (PTO) and Paid Holidays, Tuition Reimbursement, …

Agco

Product Support Specialist United States
Skills & Focus: Product Support, Technical Support, Agriculture, Customer Experience, R&D Collaboration, Dealer Training, Product Launch, Technical Publications, Process Improvement, Problem-Solving
About the Company: AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology.
Experience: Bachelor's degree in Agricultural Systems Technology, Agronomy or 3+ years of industry experience supporting Precision Ag equipment or 5+ years related industry product support experience
Type: Hybrid/Remote
Benefits: Benefits include health care and wellness plans, flexible and virtual work options, 401(k) Savings Plan with company ma…

Tecton

Director of Support United States
Skills & Focus: Support Engineering, machine learning, technical support, customer success, distributed team, innovation, user experience, leadership, scalability, feature platform
About the Company: Tecton solves complex data problems in production machine learning with its feature platform that activates data for smarter models and predictions. The compan…
Type: Full-time

Wrike

Customer Support Specialist United States
Skills & Focus: customer support, SaaS, technical issues, product knowledge, communication skills, troubleshooting, collaboration, problem-solving, ticket management, customer experience
About the Company: Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings every…
Experience: 2+ years of experience with hands-on technical or functional product support in SaaS companies.
Benefits: 28 calendar days of paid vacation, Sick leave compensation, Life insurance plan, Health insurance plan, Fitness plan (8…

Binance

Pioneer Talent Program - Customer Service United States
Skills & Focus: blockchain, customer service, training, Web3, mentorship, problem-solving, client-facing, support, communication, feedback
About the Company: Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by o…
Experience: up to 5 years
Type: Full-time

Clay Labs

Product Support Specialist United States
Skills & Focus: customer support, technical skills, customer feedback, product improvement, communication, collaboration, dynamic environment, product development, user experience, customer needs
About the Company: Clay is a creative tool for growth that helps businesses grow without huge investments in tooling or manual labor, serving over 100,000 users including enterpr…
Type: Full time
Benefits: Competitive salary, health insurance, paid time off, free meals, parental leave, and fertility support.

Medsender

Customer Support Intern United States
Skills & Focus: customer service, technical issues, support documentation, problem-solving skills, communication skills, healthcare technology, automation, AI Medical Assistant, collaboration, analytical skills
About the Company: Medsender is at the forefront of AI driven healthcare communication solutions, dedicated to improving patient care through cutting-edge tech. Our mission is to…
Type: Full time
Benefits: Competitive compensation package and a flexible work environment.

Imagen Technologies

Manager / Senior Manager, Services Support United States
Skills & Focus: support operations, customer satisfaction, key performance metrics, self-service support, high-touch experience, cross-functional teams, continuous improvement, customer advocate, analytical mindset, team culture
About the Company: Imagen Technologies is a high growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs. having t…
Experience: 5+ years experience delivering high-quality support services at a technical and/or administrative level (healthcare-oriented technology preferred)
Salary: $100,000 - $140,000 plus equity and benefits
Type: Full-time
Benefits: Equity and benefits

Figma

Technical Learning Specialist United States
Skills & Focus: technical support, training programs, SaaS products, customer queries, learning materials, collaboration, training effectiveness, cross-functional teams, employee development, customer satisfaction
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 3-5 years
Salary: $122,000 - $215,000 USD
Type: Full-time
Benefits: Figma offers equity to employees, along with health, dental & vision, retirement with company contribution, parental le…

Hawk

IT Customer Support Analyst United States
Skills & Focus: customer support, technical support, fraud detection, AML, compliance, SaaS applications, ticketing systems, communication skills, problem solver, workflow optimization
About the Company: Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerf…
Experience: 3+ years of experience in technical support, application support, or a customer-facing technical role.
Salary: $90K – $100K
Type: Full time

Parts Town

HVAC-R Technical Support United States
Skills & Focus: customer service, technical support, HVAC, refrigeration, electric appliance, troubleshooting, communication, collaboration, fast-paced, problem-solving
About the Company: Parts Town is the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts.
Experience: Experience in electric/gas appliance repair, refrigeration, or HVAC.
Salary: $23.01 – $30.78 hourly
Type: Hybrid Work Schedule
Benefits: Comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance pro…

Updater

Support Analyst United States
Skills & Focus: Support Analyst, customer support, troubleshooting, Salesforce, JIRA, product support, cross-functional collaboration, escalations, knowledge content, internal processes
About the Company: Updater makes moving easier for the 12 million households that relocate every year in the US. With Updater, users seamlessly forward mail, transfer utilities, …
Experience: 3+ years in Product Support for external customers
Salary: $56,438-$70,000 annually
Type: Full-time
Benefits: Medical, Dental, and Vision Insurance, Unlimited PTO, 13 paid company holidays annually, Updater Stock Options, 401(k),…

Trustly

Support Performance Lead United States
Skills & Focus: customer support, data-driven insights, strategic improvements, performance trends, QA calibrations, cue management, best practice library, high-stakes escalations, social listening, customer conversations
About the Company: At Trustly, we are on a mission to deliver a better way to pay and get paid. We are revolutionizing the payments industry by making Pay by Bank the new standar…

Aera Technology

Technical Support Engineer United States
Skills & Focus: Decision Intelligence, AI, machine learning, cloud-based analytics, troubleshooting, problem-solving, customer-facing, technical support, communication skills, QA or development background
About the Company: Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes wit…
Technical Support Engineer United States
Skills & Focus: Decision Intelligence, AI, machine learning, cloud-based analytics, troubleshooting, problem-solving, customer-facing, technical support, communication skills, QA or development background
About the Company: Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes wit…

Tailscale

Customer Support Engineer United States
Skills & Focus: customer support, SaaS, network troubleshooting, interpersonal communication, written communication, problem-solving, Access Control, Authentication, Routing, technical support
About the Company: Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. F…
Experience: 4+ years experience in a support role within a SaaS company, 1+ years experience with network troubleshooting
Salary: $97,000 - $121,000 USD
Type: Full-time
Benefits: Competitive total compensation package, comprehensive group benefits with no waiting period, all-remote work opportunit…

Blend

Support Team Member United States
Skills & Focus: troubleshooting, customer support, communication, problem-solving, Zendesk, Salesforce, API, SaaS, technical issues, process improvement
About the Company: Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by We…
Experience: 1+ years’ experience supporting an enterprise SaaS solution.
Salary: $24/hr - $31/hr
Type: Full-time
Benefits: Meaningful equity, 401(k) plan with employer matching contribution, comprehensive health benefits, 16 weeks of paid par…

Eleos Health

Technical Support Specialist United States
Skills & Focus: Technical Support, Customer Success, Troubleshooting, Communication Skills, SaaS Products, Problem-solving, Support Ticketing Systems, Collaboration, Customer Inquiries, Behavioral Health
About the Company: Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization.
Experience: 2-3 years of experience in a customer support role, with at least 1 year in technical support
Salary: $55,000-$75,000 per year
Type: Full-time
Benefits: Competitive compensation, including significant equity, 401(k) plans matched to 4%, mental health days off, opportunity…

Dropsuite

Knowledge Management Specialist United States
Skills & Focus: knowledge management, customer support, content creation, Zendesk, SaaS products, training materials, user-friendly articles, continuous improvement, collaboration, customer engagement
About the Company: Dropsuite is looking for a Knowledge Management and Help Center Specialist, to play a pivotal role in enhancing our customer support experience through effecti…
Experience: Experienced
Type: Full-time

Hubspot

Customer Support Rep United States
Skills & Focus: customer support, technical knowledge, product understanding, email marketing, troubleshooting, cross-functional skills, problem-solving, communication, analysis, customer interaction
About the Company: HubSpot is a leading customer relationship management platform that offers tools for marketing, sales, and service to help businesses grow.
Experience: Entry-level
Type: Full-time

Global Healthcare Exchange

Customer Support Analyst II United States
Skills & Focus: customer support, troubleshooting, problem solving, Salesforce, communication skills, collaborative, customer service, knowledge base, organization, healthcare
About the Company: GHX empowers healthcare organizations to enable better patient care and maximize industry savings using a world-class cloud-based supply chain technology excha…
Experience: More than one (1) year supporting customers for ISP's, ASP's, or for software and business applications.
Salary: $18.00 - $23.00
Type: Full-time
Benefits: Health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimburs…

Modernizing Medicine, Inc.

Support Specialist I United States
Skills & Focus: client experience, problem solving, software support, communication, inbound calls, medical practice, EMR, troubleshooting, documentation, collaboration
About the Company: We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, speci…
Experience: 1-2 years of related experience
Type: Full-time
Benefits: Comprehensive health, accidental, and life insurance; wellness allowance; paid parental leave; and 401(k) matching.

Skio

Technical Support Agent United States
Skills & Focus: technical support, customer experience, troubleshooting, diagnosing issues, escalation management, quality assurance, documentation, emails, chat support, Zoom calls
Experience: Experience with Shopify is required

Genuine Parts Company

Field Services Support United States
Skills & Focus: customer support, installation, troubleshooting, diagnosis, repair, technical product support, service, communication skills, problem solving, travel
About the Company: GPC is a global service organization engaged in the distribution of automotive and industrial replacement parts. Our vast global supply chain includes more tha…
Experience: Zero (0) to two (2) years of relevant experience
Type: Hybrid
Benefits: Comprehensive benefits package including healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holida…

Onebrief

Operations Specialist United States
Skills & Focus: Top Secret clearance, operational planning, military context, customer support, software deployment, bureaucratic challenges, technical skills, problem-solving, AI-enhanced tools, customer success
About the Company: Onebrief is a revolutionary platform for military staff workflows and operational planning. The software is designed to enable smarter, real-time decisions. Wi…
Experience: Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
Type: Full-time
Operations Specialist United States
Skills & Focus: Top Secret clearance, operational planning, military context, customer support, software deployment, bureaucratic challenges, technical skills, problem-solving, AI-enhanced tools, customer success
About the Company: Onebrief is a revolutionary platform for military staff workflows and operational planning. The software is designed to enable smarter, real-time decisions. Wi…
Experience: Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
Type: Full-time

Newspack

Technical Account Manager United States
Skills & Focus: Technical Account Manager, WordPress, digital publishing, customer relationships, troubleshooting, project management, customer engagement, problem-solving, service reviews, software development
About the Company: Newspack, part of Automattic’s portfolio of products, aims to help small and medium-sized news organizations publish great stories, develop a loyal audience, a…
Salary: $73,000-$130,000 USD
Type: Full-time
Benefits: Open vacation policy; Competitive base salary; Straightforward pay structure without complex variable components.

Modernizing Medicine, Inc.

Support Specialist I United States
Skills & Focus: customer support, Klara product, eForms, investigating issues, customer feedback, cross-functional, web technologies, empathy, problem-solving, communication
About the Company: We Are Modernizing Medicine (WAMM)! A team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care…
Experience: 3+ years of experience in a support role
Type: Full-time
Benefits: Comprehensive health, accidental, and life insurance plans, including coverage for family members, meals and snacks, we…

Paradigm

Customer Support Specialist - MerusCase United States
Skills & Focus: customer support, SaaS, client advocate, troubleshoot, onboard, communication, conflict management, legal tech, problem solving, data analytics
About the Company: Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms.
Experience: 1-2 years of customer support experience
Benefits: Competitive salary, Paid vacation + sick and parental leave, Remote working flexibility, 100% paid PPO medical, dental,…

Render

Support Engineer United States
Skills & Focus: technical support, customer support, developer experience, debug, open source, programming language, communication, community, problem solving, empathy
About the Company: At Render, we are on a mission to accelerate software innovation by empowering every developer to ship software quickly, confidently, and at scale.
Experience: 5+ years of previous experience in a technical support role
Salary: $140,000 - $180,000 USD
Benefits: 4 weeks of paid time off, 14 weeks of paid parental leave, long-term disability, life insurance, 401K, 100% employer-pa…

Instructure

Technical Support United States
Skills & Focus: technical assistance, troubleshooting, support, LMS, Canvas, end-users, administrators, problem escalation, liaison, customer support
About the Company: At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products …

Confluent Inc

Concierge Representative United States
Skills & Focus: customer service, non-technical issues, Confluent Cloud, Confluent Platform, registration, account creation, cross-functionally, customer feedback, operational documentation, continuous improvement
About the Company: With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that d…
Salary: $52,400 - $61,600
Benefits: wide range of employee benefits; competitive equity package

Compscience

Lead Customer Support Engineer United States
Skills & Focus: Customer Support, AI-enabled, Video Management, Camera Infrastructure, Problem Resolution, Technical Issues, Product Improvement, Team Leadership, Internal Systems Support, Cloud Computing
About the Company: At CompScience, we're not just building software—we're saving lives. We're a high-growth startup on a mission to prevent 10 million workplace injuries through …
Experience: 7+ years of experience deploying and supporting IT and/or video surveillance systems in commercial settings, including familiarity with IPV4/IPV6, network topology troubleshooting, and knowledge of IP and analog camera technologies. 2+ years of experience leading IT or Support Engineering teams.
Salary: $120K – $140K
Type: Full time
Benefits: Comprehensive health benefits (Medical, Dental, Vision, HSA), 401(k) plan and life insurance, Flexible time off and 12 …

Flock Safety

Technical Support Engineer United States
Skills & Focus: Technical Support, SQL, user account issues, organization permissions, queries, joins, customer success, remote work, full-time, application processing
Salary: $100K – $110K
Type: Full time

Inspiren

Director, Product Support United States
Skills & Focus: customer support, leadership, healthtech, support model, performance metrics, ticketing system, cross-functional, customer experience, team culture, continuous improvement
About the Company: Inspiren was created to help operators forge thriving senior living communities. We use a simple, streamlined platform that protects resident privacy, to optim…
Experience: 8+ years of experience in client operations or customer support, with at least 3 years in a leadership role
Salary: $150,000-$190,000 + equity + benefits
Benefits: Flexible PTO, medical, dental, and vision

Execonline

Tier 1 Customer Support United States
Skills & Focus: Customer Support, Technical Support, SaaS, Salesforce, CRM, Communication Skills, Task Management, Email Etiquette, Video Conferencing, Problem Solving
About the Company: In partnership with the world’s top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises.
Experience: 1-3 years
Type: Part-Time
Benefits: 20 days of PTO, generous parental leave, paid holidays, flexible work arrangements, medical, dental, and vision plans, …

Kneat

Customer Success Engineer United States
Skills & Focus: Customer Success, Technical Support, Product Development, Life Sciences, Project Management, Validation, Stakeholder Management, Training, Problem Solving, Process Improvement
About the Company: Kneat enables regulated organizations to move from paper-based validation to intelligent, digitized, paperless solutions.
Experience: Mid-level
Type: Full-Time
Benefits: Competitive salary and benefits, Flexible work arrangements, Health benefits, Training & professional development

User Interviews

Support Specialist United States
Skills & Focus: user support, customer satisfaction, ticket management, escalation support, customer feedback, incentive payments, user experience, problem-solving, Zendesk, remote work culture
About the Company: At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe th…
Experience: 1 year of experience in a customer-facing support role
Salary: Hourly pay rate: $22/hr (40 hours/week with opportunities for overtime)
Type: Full-time
Benefits: Annual performance based bonus compensation, Equity options, 100% premium covered medical & dental employee coverage, A…

Revalize

Customer Support Associate United States
Skills & Focus: customer support, software solutions, issue resolution, customer service, documentation standards, first-level support, knowledgebase articles, FAQs, user issues, operational efficiency
About the Company: Revalize provides proprietary software solutions to enhance customer experience and operational efficiency.
Experience: 1-2 years of customer support experience
Type: Full-time
Customer Support Associate United States
Skills & Focus: customer support, software solutions, issue resolution, customer service, documentation standards, first-level support, knowledgebase articles, FAQs, user issues, operational efficiency
About the Company: Revalize provides proprietary software solutions to enhance customer experience and operational efficiency.
Experience: 1-2 years of customer support experience
Type: Full-time

Intuit

Service and Support Representative United States
Skills & Focus: Software Engineering, Data, Customer Success, Tax, Product Management, Corporate Strategy, Legal, Information Technology, Marketing, Human Resources
Salary: $149,000 - $195,000
Type: Full-time

Confluent Inc

Manager, Technical Support Engineering United States
Skills & Focus: technical support, team management, customer facing support, process development, data-driven decision making, escalation handling, customer success, remote team, Apache Kafka, support operations
About the Company: With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that d…
Experience: 3+ years of experience hiring and managing technical teams
Salary: $145,800 - $171,360
Benefits: competitive pay and benefits that are in line with industry standards

Rad Ai

Customer Support Engineer United States
Skills & Focus: Customer Support, Technical Guidance, SaaS Applications, Windows Environment, Troubleshooting, QA Collaboration, Communication Skills, Technical Support, Problem Solving, Rapid Growth
About the Company: At Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Our AI-driven solutions are revolutionizing radiology—saving time, reducing…
Experience: 3+ years of experience in customer-facing technical roles
Salary: $75K - $100K
Type: Full time
Benefits: Comprehensive Medical, Dental, Vision & Life insurance, HSA (with employer match), FSA, 401(k), Paid Company Holidays, …

Netapp, Inc.

Technical Solutions Specialist United States
Skills & Focus: Technical knowledge, Open Source technologies, Cassandra, Kafka, PostgreSQL, Spark, OpenSearch, customer obsession, communication, business knowledge
About the Company: NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer.
Experience: 8 to 12 years of experience desired
Salary: 202,385 - 261,910 USD
Type: Remote
Benefits: Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee sto…

Endor Labs

Customer Success Engineer United States
Skills & Focus: Customer Success, Software Engineering, Application Security, DevOps, Technical Integration, Code Scanning, Dependency Scanning, Project Management, Client Relations, Problem Solving
About the Company: Endor Labs is building the Application Security platform for the software development revolution. They solve challenges of identifying critical risks in softwa…
Experience: 4 - 10 years
Benefits: Competitive salary and comprehensive benefits package including Health, Dental, Vision, and Mental Health plans. 401(k)…

ネメシス

顧客サポートエージェント United States
Skills & Focus: 顧客サポート, エージェント, コミュニケーション, ソーシャルプラットフォーム, 科学技術, サービス提供, 顧客との会話, 例外的な体験, ペースの速い環境, フィードバック
About the Company: 愛好家にサービスを提供するという野心を持って、2018年で開始されたEsportsと仮想ゲーム専用のソーシャルプラットフォームです。私たちは新市場を探検し、顧客に例外的な科学技術を提供します。

Togetherwork

Support Consultant United States
Skills & Focus: Customer Support, Technical Support, Dynamics 365, Troubleshooting, Communication, Documentation, Collaboration, Problem-solving, Analytical skills, Software Development Life Cycle
Experience: 1+ years of experience in Dynamics 365 Sales and Customer Service applications or Salesforce, 3+ years of experience in technical support
Salary: $55,000 - $60,000 USD per year
Type: Full-time
Benefits: Employee referral bonus, discretionary bonuses, long-term incentives, flexible paid vacation/personal time policy, 6 we…

Agco

PTx Product Support Specialist Rotational Development Program United States
Skills & Focus: technical assistance, product support, equipment, market research, data analysis, dealer training, customer relationships, sales support, technical publications, collaborative process
About the Company: AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology, delivering value to farmers and OEM custome…
Experience: 1+ year of experience in supporting precision agriculture products
Salary: $70,000
Type: Full-time
Benefits: Available benefits include health care and wellness plans, dental and vision plans, flexible and virtual work options (…

Marriott International

Senior Application Support Analyst - Reservations Systems United States
Skills & Focus: customer support, ServiceNow, MARSHA Reservations System, ticketing solutions, problem management, continuous improvement, communication skills, technical initiatives, CRM integration, collaborative relationships
Experience: 3+ years in business application support
Type: Full-time

Hightouch

Technical Architect United States
Skills & Focus: Technical Architect, Customer Success, Client Facing, Project Management, Technical Escalations, Data Utilization, APIs, Databases, Problem Solving, Collaboration
About the Company: Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies trust Hightouch to power their growth. We pioneered the Composab…
Experience: 5-10 years
Salary: 160,000-200,000 USD per year
Type: Full-time
Benefits: Meaningful equity compensation in the form of ISO options, early exercise, and a 10-year post-termination exercise wind…

Revenuecat

Developer Support Engineer (DSE) United States
Skills & Focus: mobile subscriptions, developer support, RevenueCat SDK, debugging, cross-functional collaboration, technical curiosity, problem-solving, communication skills, remote work, developer success
About the Company: RevenueCat makes building, analyzing, and growing mobile subscriptions easy. We launched as part of Y Combinator's summer 2018 batch and today are handling mor…
Experience: 2-3 years in an engineering or technical role, or experience building and shipping a mobile app that integrates RevenueCat
Salary: $112,000 USD
Type: Full-time
Benefits: Competitive equity in a fast-growing, Series C startup backed by top-tier investors, 10-year window to exercise vested …

Glean

Designated Technical Support Engineer United States
Skills & Focus: technical support, customer satisfaction, problem solving, cloud technologies, SaaS integrations, API troubleshooting, customer engagement, communication, knowledge management, technical documentation
About the Company: We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will…
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment and time-off policy, 401k, Com…

Jack Henry & Associates, Inc.

Technical Support Representative III United States
Skills & Focus: Technical Support, SQL, Windows OS, Troubleshooting, Customer Support, Helpdesk, Research, Communication, Training, Banking Operations
About the Company: At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streaml…
Experience: 4 years
Type: Full-time
Benefits: Outstanding benefit programs to ensure the physical, mental & financial well-being of our people.

Twilio

Technical Account Manager 3 United States
Skills & Focus: technical support, customer feedback, partnerships, problem solving, RESTful technology, APIs, cloud solutions, network connectivity, collaboration, troubleshooting
About the Company: At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesse…
Experience: 4+ years of relevant experience
Salary: $86,100.00 - $126,500.00
Type: Full-time
Benefits: competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program

Panopto

Application Support Engineer United States
Skills & Focus: Application Support, Troubleshooting, Technical Support, Customer Interaction, Video Platform, Escalation, Customer Relationships, Skill Growth, Career Advancement, Collaborative Environment
About the Company: Panopto is a dynamic and rapidly growing company backed by a leading private equity firm. With a team of approximately 200 dedicated professionals, we are comm…
Type: Full-time

Clipboard Health

Zendesk Product Owner & Systems Administrator United States
Skills & Focus: Zendesk, Product Ownership, System Administration, Technical Documentation, API Integration, Security Management, Workflow Automation, Custom Solutions, System Optimization, Performance Analytics
About the Company: Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, …
Experience: 4+ years experience with Zendesk administration, including extensive customization and integration work.

Cognizant

Technical Support - Blue Yonder United States
Skills & Focus: Technical Support, Blue Yonder, Transportation Management Solution, application development, troubleshooting, debugging, SQL, Cloud Infrastructure, service agreements, root-cause analysis
About the Company: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Experience: Minimum 5 Years of IT Experience
Type: Full-time
Benefits: A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions. Fle…

Wiz

Solutions Support Engineer United States
Skills & Focus: technical support, troubleshooting, customer experience, cloud technologies, automation, incident management, system administration, coding, scripting, escalation
About the Company: Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we hav…
Experience: 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role

Salesforce Inc.

Technical Support Engineer United States
Skills & Focus: Technical Support, Customer Experience, Problem Solving, Mentorship, Knowledge Base, UNIX Shell, R, Ruby, Apache Spark, Data Analysis
Experience: Master’s degree and one (1) year of experience
Salary: $113,797 - $148,100 per annum
Type: Full time
Benefits: Includes incentive compensation, equity, and benefits.

Ashby

Product Support Specialist United States
Skills & Focus: Product Support, Customer Feedback, Help Documentation, Automation, Problem-Solving Skills, B2B Support, Cross-Functional Collaboration, Empathy, Ownership, Customer Experience
About the Company: We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring manager…
Experience: Experience with B2B support to customers, ranging from Small Business through Enterprise organizations; experience with complex software products.
Salary: Competitive salary and equity
Type: Full-time
Benefits: 10-year exercise window for stock options, Unlimited PTO with four weeks recommended per year, Twelve weeks of fully pa…

Gitlab

Support Engineer (Shift Role) United States
Skills & Focus: Support Engineer, Linux systems administration, Scripting languages, CI/CD, Git, DevOps methodologies, Troubleshooting, Customer support, Documentation, Collaboration
About the Company: GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our missio…
Experience: Experience in managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to case resolution
Type: Full-time
Benefits: Benefits to support your health, finances, and well-being; All remote, asynchronous work environment; Flexible Paid Tim…

Meta

Developer Support Engineer United States
Skills & Focus: developer support, technical solutions, complex issue resolution, knowledge base, cross-functional coordination, app developers, problem-solving skills, customer relations management, support journeys, 2D and mobile apps
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years in technical support
Salary: $141,000/year to $197,000/year + bonus + equity + benefits
Type: Full Time
Benefits: In addition to base compensation, Meta offers benefits.

Veeva Systems

RTSM Product Support Engineer United States
Skills & Focus: RTSM, product support, customer success, root cause analysis, documentation, Microsoft technologies, debugging, scripting languages, relational databases, life sciences
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
Experience: 4+ years of product support experience (Tier 2 or higher, Technical Account Manager, Product Support Engineer, etc.)
Salary: $50,000 - $100,000
Type: Full-time
Benefits: Medical, dental, vision, and basic life insurance; Flexible PTO and company paid holidays; Retirement programs; 1% char…

Modernizing Medicine, Inc.

Support Specialist I United States
Skills & Focus: client experience, software support, problem-solving, client satisfaction, medical practice, EMR, troubleshooting, communication skills, documentation, interpersonal skills
About the Company: We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center o…
Experience: 1-2 years of related experience.
Type: Full-time
Benefits: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to em…

Pricespider

Customer Support Specialist United States
Skills & Focus: Customer support, Technical queries, Issue resolution, SLA, Communication, Cross-functional, Support tickets, Product knowledge, Troubleshooting, Best practices
About the Company: We are a company on a mission to breathe life back into the buyer’s journey and help people fall back in love with the brands that make them thrive. At PriceSp…
Experience: 0-2 years of experience
Salary: $23-25/hour
Benefits: Flexible work-from-home arrangements, 401K Match, Flexible vacation, Medical/Dental/Vision, 16 weeks of paid parental l…

Optimal Dynamics

Customer Support Engineer United States
Skills & Focus: Customer Support, Technical Troubleshooting, SaaS, Logistics Technology, Technical Documentation, APIs, SQL, Cross-Team Collaboration, Business Intelligence, Communication Skills
About the Company: Optimal Dynamics is on a mission to automate and optimize the logistics industry through the use of advanced analytics. We are built on over four decades of gr…
Experience: 2+ years
Salary: $90,000 - $130,000 USD
Type: Full-time
Benefits: Competitive compensation, including Series B level equity, Health/Dental/Vision 100% covered for employee and 50% for d…

Zimperium

Customer Support Engineer United States
Skills & Focus: customer support, mobile application development, Android/iOS applications, troubleshooting, debugging, SaaS-based models, technical documentation, customer satisfaction, collaboration skills, communication skills
About the Company: Zimperium is an industry leader in enterprise mobile security, providing a complete mobile threat defense system with real-time, on-device protection against a…
Experience: 5+ years of experience in customer support & service roles, preferably with software security technologies and solutions.
Type: Full-time

Wiz

Solutions Support Engineer United States
Skills & Focus: technical support, customer support, cloud technologies, debugging, system administration, automation, incident management, customer-facing role, technical issues, troubleshooting
About the Company: Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we hav…
Experience: 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role