79 Technical And Product Support jobs in Remote - United States.

Hiring now: Dir Of Customer Exp @ Rebrandly, Member Support Spec @ Transcaren, Customer Success Engr @ Jumio, Solutions Support Engr @ Wiz, Technical Support Spec @ Vanta, Customer Support Spec @ Wrike, Customer Support Spec @ Telgorithm, Training Support Spec @ Huntress, Prod Support Associate @ Dronedeplo, Biz Solutions Support Spe @ Scotiabank.Explore more at jobswithgpt.com.

🔥 Skills

customer support (27) troubleshooting (20) technical support (17) problem-solving (15) communication (15) communication skills (14) Technical Support (12) customer service (12) collaboration (10) customer experience (9)

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United States (79)
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Rebrandly

Director of Customer Experience United States
Skills & Focus: customer experience, customer support, AI chatbots, technical support, self-service, vendor management, data analysis, product-led growth, cross-functional collaboration, training programs
About the Company: Rebrandly has been recognized as one of the leading software companies globally by G2. The company's branded link-management platform ensures that links are sa…
Experience: 10 years of experience in technical support, customer experience, or product operations roles in PLG SaaS companies
Salary: Competitive compensation package
Type: Full-Time
Benefits: Opportunity to make a significant impact in a high-growth SaaS company, autonomy to implement and own growth initiative…
Director of Customer Experience United States
Skills & Focus: customer experience, customer support, AI chatbots, technical support, self-service, vendor management, data analysis, product-led growth, cross-functional collaboration, training programs
About the Company: Rebrandly has been recognized as one of the leading software companies globally by G2. The company's branded link-management platform ensures that links are sa…
Experience: 10 years of experience in technical support, customer experience, or product operations roles in PLG SaaS companies
Salary: Competitive compensation package
Type: Full-Time
Benefits: Opportunity to make a significant impact in a high-growth SaaS company, autonomy to implement and own growth initiative…

Transcarent

Member Support Specialist United States
Skills & Focus: customer support, operations support, member experience, process improvements, CRM tools, Zendesk, Salesforce, customer service skills, Mac/iOS, Microsoft Suite
About the Company: Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We c…
Experience: 2+ years in customer support, customer operations and/or contact center operations
Type: Full-time
Member Support Specialist United States
Skills & Focus: customer support, operations support, member experience, process improvements, CRM tools, Zendesk, Salesforce, customer service skills, Mac/iOS, Microsoft Suite
About the Company: Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We c…
Experience: 2+ years in customer support, customer operations and/or contact center operations
Type: Full-time

Jumio

Customer Success Engineer United States
Skills & Focus: Customer onboarding, Premium support, Technical expertise, Web development, Mobile development, Communication skills, Problem solving, Project management, Integration projects, Technical knowledge
About the Company: Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. …
Experience: Previous experience in web development or mobile development is highly desirable.

Wiz

Solutions Support Engineer United States
Skills & Focus: technical support, troubleshooting, customer experience, escalation, incident management, automation, cloud technologies, Java, Python, Scripting
About the Company: Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we hav…
Experience: 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role

Vanta

Technical Support Specialist United States
Skills & Focus: Technical Support, SaaS, Cloud Providers, Troubleshooting, APIs, Networking, Support CRM, Documentation, Customer Experience, Product Feedback
About the Company: Vanta empowers companies to practice better security and prove it with ease, focusing on continuous security monitoring and consumer data protection. Founded i…
Experience: 4+ years of technical customer support experience in a SaaS/Tech space
Salary: Industry-competitive compensation
Type: Full-time
Benefits: 100% covered medical, dental, and vision benefits, 16 weeks fully-paid parental leave, health & wellness stipends, 401(…

Wrike

Customer Support Specialist United States
Skills & Focus: customer support, SaaS, technical issues, product knowledge, cross-team collaboration, problem-solving, communication skills, customer-oriented mentality, SAML SSO, API knowledge
About the Company: Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings every…
Experience: 2+ years of experience with hands-on technical or functional product support in SaaS companies.
Type: Full-time
Benefits: 28 calendar days of paid vacation, Sick leave compensation, Life insurance plan, Health insurance plan, Fitness plan (8…

Jumio

Product Support Specialist II United States
Skills & Focus: technical support, troubleshoot, customer issues, problem-solving, communication skills, Web technologies, analytical mindset, multicultural, fast-paced environment, customer relationships
About the Company: Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. …
Experience: Minimum 2-4 years experience in a technical support role preferred.
Type: Full-time

Telgorithm

Customer Support Specialist United States
Skills & Focus: A2P 10DLC, SMS, Technical Support, Customer Experience, REST API, Problem Solving, Troubleshooting, Process Improvement, SaaS start-ups, Customer Relationship Management
About the Company: Telgorithm is a cutting edge messaging API provider specializing in 10DLC text messaging. We enable software providers to send high-volume business text messag…
Experience: At least 2+ years in a customer-facing product support role, with a focus on troubleshooting technical issues.
Salary: $52,000 - $70,000
Type: Full-time
Benefits: Work Where You Work Best - Fully remote or hybrid, Flexible time off, paid vacation, and sick leave, Company-sponsored …

Huntress

Training Support Specialist United States
Skills & Focus: Training, Curriculum, Onboarding, Knowledge Base, Technical Skills, Communication Skills, Customer Support, Training Programs, Performance Measurement, SOPs
About the Company: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. We protect 3M+ end…
Experience: Proven technical support/customer support skills
Salary: $60,000 - $70,000 base plus Bonus and Equity
Type: Full-time
Benefits: Generous paid time off policy, including vacation, sick time, and paid holidays; 12 weeks of paid parental leave; Highl…

Dronedeploy

Product Support Associate United States
Skills & Focus: customer experience, drone technology, 3D data platform, support, collaboration, knowledge-sharing, customer issues, product improvement, continuous learning, deep customer empathy
About the Company: Build with certainty, operate with confidence. That’s why thousands of construction, oil and gas, and renewable energy companies use DroneDeploy on a daily bas…
Benefits: flexible schedules, family-friendly benefits, remote work options

Scotiabank

Business Solutions Support Specialist United States
Skills & Focus: customer data, troubleshoot, production incidents, application support, SQL, ETL, Java, scripting, incident management, communication
About the Company: Scotiabank is a financial institution that offers a variety of banking services. ScotiaTech is a business unit within ScotiaGBS, focused on supporting technolo…
Experience: 3+ years of experience in any ETL platform, Application Support, Log Monitoring, Debugging, and Incident Management.
Benefits: Inclusive, positive work environment, competitive benefits.

Agco

Product Support Specialist United States
Skills & Focus: Product Support, Technical Support, Agriculture, Customer Experience, R&D Collaboration, Dealer Training, Product Launch, Technical Publications, Process Improvement, Problem-Solving
About the Company: AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology.
Experience: Bachelor's degree in Agricultural Systems Technology, Agronomy or 3+ years of industry experience supporting Precision Ag equipment or 5+ years related industry product support experience
Type: Hybrid/Remote
Benefits: Benefits include health care and wellness plans, flexible and virtual work options, 401(k) Savings Plan with company ma…

Avantpage

Customer Technical Support Specialist United States
Skills & Focus: technical support, client support, troubleshooting, SLA goals, cross-functional teams, process improvement, communication skills, IT support systems, multicultural team, system performance
About the Company: Avantpage is a translation provider committed to empowering immigrant and LEP communities through language access primarily in the health and government servic…
Experience: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience)
Type: Full-Time
Benefits: Joining a vibrant multicultural team spread across the Americas and Europe. Professional development and growth opportu…

Jack Henry & Associates, Inc.

Application Support Analyst - Implementations, Branch Operations United States
Skills & Focus: Application Support, Implementations, Branch Operations, Customer Training, Software Support, Financial Institutions, Project Management, Technical Assistance, Communication Skills, Data Analysis
About the Company: At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streaml…
Experience: Minimum of 3 years’ experience in a financial institution.
Type: Full Time
Benefits: Generous 401(k) Plan Matching Contributions, Healthcare, Paid Time Off (PTO) and Paid Holidays, Tuition Reimbursement, …

Medsender

Customer Support Intern United States
Skills & Focus: customer service, technical issues, support documentation, problem-solving skills, communication skills, healthcare technology, automation, AI Medical Assistant, collaboration, analytical skills
About the Company: Medsender is at the forefront of AI driven healthcare communication solutions, dedicated to improving patient care through cutting-edge tech. Our mission is to…
Type: Full time
Benefits: Competitive compensation package and a flexible work environment.

Tecton

Director of Support United States
Skills & Focus: Support Engineering, machine learning, technical support, customer success, distributed team, innovation, user experience, leadership, scalability, feature platform
About the Company: Tecton solves complex data problems in production machine learning with its feature platform that activates data for smarter models and predictions. The compan…
Type: Full-time

Binance

Pioneer Talent Program - Customer Service United States
Skills & Focus: blockchain, customer service, training, Web3, mentorship, problem-solving, client-facing, support, communication, feedback
About the Company: Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by o…
Experience: up to 5 years
Type: Full-time

Wrike

Customer Support Specialist United States
Skills & Focus: customer support, SaaS, technical issues, product knowledge, communication skills, troubleshooting, collaboration, problem-solving, ticket management, customer experience
About the Company: Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings every…
Experience: 2+ years of experience with hands-on technical or functional product support in SaaS companies.
Benefits: 28 calendar days of paid vacation, Sick leave compensation, Life insurance plan, Health insurance plan, Fitness plan (8…

Clay Labs

Product Support Specialist United States
Skills & Focus: customer support, technical skills, customer feedback, product improvement, communication, collaboration, dynamic environment, product development, user experience, customer needs
About the Company: Clay is a creative tool for growth that helps businesses grow without huge investments in tooling or manual labor, serving over 100,000 users including enterpr…
Type: Full time
Benefits: Competitive salary, health insurance, paid time off, free meals, parental leave, and fertility support.

Hawk

IT Customer Support Analyst United States
Skills & Focus: customer support, technical support, fraud detection, AML, compliance, SaaS applications, ticketing systems, communication skills, problem solver, workflow optimization
About the Company: Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerf…
Experience: 3+ years of experience in technical support, application support, or a customer-facing technical role.
Salary: $90K – $100K
Type: Full time

Parts Town

HVAC-R Technical Support United States
Skills & Focus: customer service, technical support, HVAC, refrigeration, electric appliance, troubleshooting, communication, collaboration, fast-paced, problem-solving
About the Company: Parts Town is the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts.
Experience: Experience in electric/gas appliance repair, refrigeration, or HVAC.
Salary: $23.01 – $30.78 hourly
Type: Hybrid Work Schedule
Benefits: Comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance pro…

Imagen Technologies

Manager / Senior Manager, Services Support United States
Skills & Focus: support operations, customer satisfaction, key performance metrics, self-service support, high-touch experience, cross-functional teams, continuous improvement, customer advocate, analytical mindset, team culture
About the Company: Imagen Technologies is a high growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs. having t…
Experience: 5+ years experience delivering high-quality support services at a technical and/or administrative level (healthcare-oriented technology preferred)
Salary: $100,000 - $140,000 plus equity and benefits
Type: Full-time
Benefits: Equity and benefits

Figma

Technical Learning Specialist United States
Skills & Focus: technical support, training programs, SaaS products, customer queries, learning materials, collaboration, training effectiveness, cross-functional teams, employee development, customer satisfaction
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 3-5 years
Salary: $122,000 - $215,000 USD
Type: Full-time
Benefits: Figma offers equity to employees, along with health, dental & vision, retirement with company contribution, parental le…

Enphase Energy

Customer Support Technician, Solar/PV - German and Dutch United States
Skills & Focus: customer support, technical issues, communication, problem-solving, electrical systems, PV systems, MS Office, Salesforce, organizational skills, collaborative work
About the Company: Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, their i…
Experience: A minimum of 2 years of experience in customer support or a relevant technical role.
Type: Full-time
Benefits: Competitive salary, quarterly performance bonuses, company stock shares, and ongoing professional development opportuni…

Tyler Technologies

Software Support Specialist United States
Skills & Focus: software support, troubleshooting, data analysis, problem solving, client management, quality assurance, database structures, relational databases, SQL, .NET framework
Experience: A minimum of 12 months previous experience required in an Associate Software Support Specialist position or in a position which demonstrates systems knowledge and experience.

Updater

Support Analyst United States
Skills & Focus: Support Analyst, customer support, troubleshooting, Salesforce, JIRA, product support, cross-functional collaboration, escalations, knowledge content, internal processes
About the Company: Updater makes moving easier for the 12 million households that relocate every year in the US. With Updater, users seamlessly forward mail, transfer utilities, …
Experience: 3+ years in Product Support for external customers
Salary: $56,438-$70,000 annually
Type: Full-time
Benefits: Medical, Dental, and Vision Insurance, Unlimited PTO, 13 paid company holidays annually, Updater Stock Options, 401(k),…

Trustly

Support Performance Lead United States
Skills & Focus: customer support, data-driven insights, strategic improvements, performance trends, QA calibrations, cue management, best practice library, high-stakes escalations, social listening, customer conversations
About the Company: At Trustly, we are on a mission to deliver a better way to pay and get paid. We are revolutionizing the payments industry by making Pay by Bank the new standar…

Aera Technology

Technical Support Engineer United States
Skills & Focus: Decision Intelligence, AI, machine learning, cloud-based analytics, troubleshooting, problem-solving, customer-facing, technical support, communication skills, QA or development background
About the Company: Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes wit…
Technical Support Engineer United States
Skills & Focus: Decision Intelligence, AI, machine learning, cloud-based analytics, troubleshooting, problem-solving, customer-facing, technical support, communication skills, QA or development background
About the Company: Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes wit…

Tailscale

Customer Support Engineer United States
Skills & Focus: customer support, SaaS, network troubleshooting, interpersonal communication, written communication, problem-solving, Access Control, Authentication, Routing, technical support
About the Company: Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. F…
Experience: 4+ years experience in a support role within a SaaS company, 1+ years experience with network troubleshooting
Salary: $97,000 - $121,000 USD
Type: Full-time
Benefits: Competitive total compensation package, comprehensive group benefits with no waiting period, all-remote work opportunit…

Blend

Support Team Member United States
Skills & Focus: troubleshooting, customer support, communication, problem-solving, Zendesk, Salesforce, API, SaaS, technical issues, process improvement
About the Company: Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by We…
Experience: 1+ years’ experience supporting an enterprise SaaS solution.
Salary: $24/hr - $31/hr
Type: Full-time
Benefits: Meaningful equity, 401(k) plan with employer matching contribution, comprehensive health benefits, 16 weeks of paid par…

Modernizing Medicine, Inc.

Support Specialist I United States
Skills & Focus: client experience, problem solving, software support, communication, inbound calls, medical practice, EMR, troubleshooting, documentation, collaboration
About the Company: We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, speci…
Experience: 1-2 years of related experience
Type: Full-time
Benefits: Comprehensive health, accidental, and life insurance; wellness allowance; paid parental leave; and 401(k) matching.

Hubspot

Customer Support Rep United States
Skills & Focus: customer support, technical knowledge, product understanding, email marketing, troubleshooting, cross-functional skills, problem-solving, communication, analysis, customer interaction
About the Company: HubSpot is a leading customer relationship management platform that offers tools for marketing, sales, and service to help businesses grow.
Experience: Entry-level
Type: Full-time

Eleos Health

Technical Support Specialist United States
Skills & Focus: Technical Support, Customer Success, Troubleshooting, Communication Skills, SaaS Products, Problem-solving, Support Ticketing Systems, Collaboration, Customer Inquiries, Behavioral Health
About the Company: Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization.
Experience: 2-3 years of experience in a customer support role, with at least 1 year in technical support
Salary: $55,000-$75,000 per year
Type: Full-time
Benefits: Competitive compensation, including significant equity, 401(k) plans matched to 4%, mental health days off, opportunity…

Dropsuite

Knowledge Management Specialist United States
Skills & Focus: knowledge management, customer support, content creation, Zendesk, SaaS products, training materials, user-friendly articles, continuous improvement, collaboration, customer engagement
About the Company: Dropsuite is looking for a Knowledge Management and Help Center Specialist, to play a pivotal role in enhancing our customer support experience through effecti…
Experience: Experienced
Type: Full-time

Global Healthcare Exchange

Customer Support Analyst II United States
Skills & Focus: customer support, troubleshooting, problem solving, Salesforce, communication skills, collaborative, customer service, knowledge base, organization, healthcare
About the Company: GHX empowers healthcare organizations to enable better patient care and maximize industry savings using a world-class cloud-based supply chain technology excha…
Experience: More than one (1) year supporting customers for ISP's, ASP's, or for software and business applications.
Salary: $18.00 - $23.00
Type: Full-time
Benefits: Health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimburs…

Skio

Technical Support Agent United States
Skills & Focus: technical support, customer experience, troubleshooting, diagnosing issues, escalation management, quality assurance, documentation, emails, chat support, Zoom calls
Experience: Experience with Shopify is required

Genuine Parts Company

Field Services Support United States
Skills & Focus: customer support, installation, troubleshooting, diagnosis, repair, technical product support, service, communication skills, problem solving, travel
About the Company: GPC is a global service organization engaged in the distribution of automotive and industrial replacement parts. Our vast global supply chain includes more tha…
Experience: Zero (0) to two (2) years of relevant experience
Type: Hybrid
Benefits: Comprehensive benefits package including healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holida…

Dailypay

Contact Center Systems Analyst United States
Skills & Focus: customer support, Zendesk, Five9, AI tools, implementation, reporting, workflows, auditing, collaboration, customer experience
About the Company: DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading earned wage access solution, DailyPay uses an award-winning …
Experience: 1+ year of experience managing customer support software
Salary: $56,000 - $66,000 USD
Type: Full-time
Benefits: Exceptional health, vision, and dental care; Opportunity for equity ownership; Life and AD&D, short- and long-term disa…

Modernizing Medicine, Inc.

Support Specialist I United States
Skills & Focus: customer support, Klara product, eForms, investigating issues, customer feedback, cross-functional, web technologies, empathy, problem-solving, communication
About the Company: We Are Modernizing Medicine (WAMM)! A team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care…
Experience: 3+ years of experience in a support role
Type: Full-time
Benefits: Comprehensive health, accidental, and life insurance plans, including coverage for family members, meals and snacks, we…

Paradigm

Customer Support Specialist - MerusCase United States
Skills & Focus: customer support, SaaS, client advocate, troubleshoot, onboard, communication, conflict management, legal tech, problem solving, data analytics
About the Company: Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms.
Experience: 1-2 years of customer support experience
Benefits: Competitive salary, Paid vacation + sick and parental leave, Remote working flexibility, 100% paid PPO medical, dental,…

Inspiren

Director, Product Support United States
Skills & Focus: customer support, leadership, healthtech, support model, performance metrics, ticketing system, cross-functional, customer experience, team culture, continuous improvement
About the Company: Inspiren was created to help operators forge thriving senior living communities. We use a simple, streamlined platform that protects resident privacy, to optim…
Experience: 8+ years of experience in client operations or customer support, with at least 3 years in a leadership role
Salary: $150,000-$190,000 + equity + benefits
Benefits: Flexible PTO, medical, dental, and vision

Render

Support Engineer United States
Skills & Focus: technical support, customer support, developer experience, debug, open source, programming language, communication, community, problem solving, empathy
About the Company: At Render, we are on a mission to accelerate software innovation by empowering every developer to ship software quickly, confidently, and at scale.
Experience: 5+ years of previous experience in a technical support role
Salary: $140,000 - $180,000 USD
Benefits: 4 weeks of paid time off, 14 weeks of paid parental leave, long-term disability, life insurance, 401K, 100% employer-pa…

Instructure

Technical Support United States
Skills & Focus: technical assistance, troubleshooting, support, LMS, Canvas, end-users, administrators, problem escalation, liaison, customer support
About the Company: At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products …

Compscience

Lead Customer Support Engineer United States
Skills & Focus: Customer Support, AI-enabled, Video Management, Camera Infrastructure, Problem Resolution, Technical Issues, Product Improvement, Team Leadership, Internal Systems Support, Cloud Computing
About the Company: At CompScience, we're not just building software—we're saving lives. We're a high-growth startup on a mission to prevent 10 million workplace injuries through …
Experience: 7+ years of experience deploying and supporting IT and/or video surveillance systems in commercial settings, including familiarity with IPV4/IPV6, network topology troubleshooting, and knowledge of IP and analog camera technologies. 2+ years of experience leading IT or Support Engineering teams.
Salary: $120K – $140K
Type: Full time
Benefits: Comprehensive health benefits (Medical, Dental, Vision, HSA), 401(k) plan and life insurance, Flexible time off and 12 …

Flock Safety

Technical Support Engineer United States
Skills & Focus: Technical Support, SQL, user account issues, organization permissions, queries, joins, customer success, remote work, full-time, application processing
Salary: $100K – $110K
Type: Full time

Mocafi

Manager, Customer Support Quality Assurance (QA) United States
Skills & Focus: quality assurance, customer service, financial services, automation, AI solutions, compliance, analysis, training programs, call monitoring, performance standards
About the Company: MoCaFi is committed to building a financial services platform that helps America’s marginalized communities create wealth through better access to public, priv…
Experience: 5+ years of experience in customer service quality assurance; 5+ years of contact center experience; 2+ years of experience in financial services, specifically in Payments.
Salary: $93,500- $140,000
Type: Remote but hybrid to NYC metropolitan area
Benefits: Flexible time off policy; supportive and inclusive culture; an empowering workplace that values initiative and critical…
Manager, Customer Support Quality Assurance (QA) United States
Skills & Focus: quality assurance, customer service, financial services, automation, AI solutions, compliance, analysis, training programs, call monitoring, performance standards
About the Company: MoCaFi is committed to building a financial services platform that helps America’s marginalized communities create wealth through better access to public, priv…
Experience: 5+ years of experience in customer service quality assurance; 5+ years of contact center experience; 2+ years of experience in financial services, specifically in Payments.
Salary: $93,500- $140,000
Type: Remote but hybrid to NYC metropolitan area
Benefits: Flexible time off policy; supportive and inclusive culture; an empowering workplace that values initiative and critical…

Clipboard Health

Zendesk Product Owner & Systems Administrator United States
Skills & Focus: Zendesk, Product Ownership, Technical Administration, API Integrations, Workflows, Security Protocols, System Optimization, Automation, Documentation, Customer Service
About the Company: Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, …
Experience: 4+ years experience with Zendesk administration, including extensive customization and integration work.

Execonline

Tier 1 Customer Support United States
Skills & Focus: Customer Support, Technical Support, SaaS, Salesforce, CRM, Communication Skills, Task Management, Email Etiquette, Video Conferencing, Problem Solving
About the Company: In partnership with the world’s top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises.
Experience: 1-3 years
Type: Part-Time
Benefits: 20 days of PTO, generous parental leave, paid holidays, flexible work arrangements, medical, dental, and vision plans, …

Arcadia

Production Support Analyst United States
Skills & Focus: AWS, Postman, New Relic, JIRA, troubleshooting, diagnose problems, data analysis, healthcare, customer service, process improvements
About the Company: Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights …
Experience: Experience in product support and/or data analysis
Type: Full-time

Kneat

Customer Success Engineer United States
Skills & Focus: Customer Success, Technical Support, Product Development, Life Sciences, Project Management, Validation, Stakeholder Management, Training, Problem Solving, Process Improvement
About the Company: Kneat enables regulated organizations to move from paper-based validation to intelligent, digitized, paperless solutions.
Experience: Mid-level
Type: Full-Time
Benefits: Competitive salary and benefits, Flexible work arrangements, Health benefits, Training & professional development

Rad Ai

Customer Support Engineer United States
Skills & Focus: Customer Support, Technical Guidance, SaaS Applications, Windows Environment, Troubleshooting, QA Collaboration, Communication Skills, Technical Support, Problem Solving, Rapid Growth
About the Company: At Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Our AI-driven solutions are revolutionizing radiology—saving time, reducing…
Experience: 3+ years of experience in customer-facing technical roles
Salary: $75K - $100K
Type: Full time
Benefits: Comprehensive Medical, Dental, Vision & Life insurance, HSA (with employer match), FSA, 401(k), Paid Company Holidays, …

Revalize

Customer Support Associate United States
Skills & Focus: customer support, software solutions, issue resolution, customer service, documentation standards, first-level support, knowledgebase articles, FAQs, user issues, operational efficiency
About the Company: Revalize provides proprietary software solutions to enhance customer experience and operational efficiency.
Experience: 1-2 years of customer support experience
Type: Full-time
Customer Support Associate United States
Skills & Focus: customer support, software solutions, issue resolution, customer service, documentation standards, first-level support, knowledgebase articles, FAQs, user issues, operational efficiency
About the Company: Revalize provides proprietary software solutions to enhance customer experience and operational efficiency.
Experience: 1-2 years of customer support experience
Type: Full-time

Intuit

Service and Support Representative United States
Skills & Focus: Software Engineering, Data, Customer Success, Tax, Product Management, Corporate Strategy, Legal, Information Technology, Marketing, Human Resources
Salary: $149,000 - $195,000
Type: Full-time

Confluent Inc

Manager, Technical Support Engineering United States
Skills & Focus: technical support, team management, customer facing support, process development, data-driven decision making, escalation handling, customer success, remote team, Apache Kafka, support operations
About the Company: With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that d…
Experience: 3+ years of experience hiring and managing technical teams
Salary: $145,800 - $171,360
Benefits: competitive pay and benefits that are in line with industry standards

Justanswer

Sales Engineer United States
Skills & Focus: Sales Engineer, API integration, B2B Enterprise Platforms, Technical documentation, Generative AI, Programming, Problem-solving, Technical support, Cloud services, Communication skills
About the Company: We help people by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget.
Experience: Minimum of 5 years
Type: Full-time
Benefits: Fully Remote Work Environment, Competitive Pay, United Healthcare PPO, Kaiser FSA and HSA options, Dental & Vision, Emp…

Netapp, Inc.

Technical Solutions Specialist United States
Skills & Focus: Technical knowledge, Open Source technologies, Cassandra, Kafka, PostgreSQL, Spark, OpenSearch, customer obsession, communication, business knowledge
About the Company: NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer.
Experience: 8 to 12 years of experience desired
Salary: 202,385 - 261,910 USD
Type: Remote
Benefits: Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee sto…

Affinitiv

Technical Support Representative United States
Skills & Focus: technical support, customer service, Windows environment, software installation, troubleshooting, Windows Server, Zendesk, mobile device support, automotive industry, communication skills
About the Company: Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed …
Experience: 2+ years in customer service with a technical background
Benefits: Comprehensive benefits package including medical, dental, vision and 401K effective day 1, generous PTO.

Endor Labs

Customer Success Engineer United States
Skills & Focus: Customer Success, Software Engineering, Application Security, DevOps, Technical Integration, Code Scanning, Dependency Scanning, Project Management, Client Relations, Problem Solving
About the Company: Endor Labs is building the Application Security platform for the software development revolution. They solve challenges of identifying critical risks in softwa…
Experience: 4 - 10 years
Benefits: Competitive salary and comprehensive benefits package including Health, Dental, Vision, and Mental Health plans. 401(k)…

Togetherwork

Support Consultant United States
Skills & Focus: Customer Support, Technical Support, Dynamics 365, Troubleshooting, Communication, Documentation, Collaboration, Problem-solving, Analytical skills, Software Development Life Cycle
Experience: 1+ years of experience in Dynamics 365 Sales and Customer Service applications or Salesforce, 3+ years of experience in technical support
Salary: $55,000 - $60,000 USD per year
Type: Full-time
Benefits: Employee referral bonus, discretionary bonuses, long-term incentives, flexible paid vacation/personal time policy, 6 we…

Agco

PTx Product Support Specialist Rotational Development Program United States
Skills & Focus: technical assistance, product support, equipment, market research, data analysis, dealer training, customer relationships, sales support, technical publications, collaborative process
About the Company: AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology, delivering value to farmers and OEM custome…
Experience: 1+ year of experience in supporting precision agriculture products
Salary: $70,000
Type: Full-time
Benefits: Available benefits include health care and wellness plans, dental and vision plans, flexible and virtual work options (…

Marriott International

Senior Application Support Analyst - Reservations Systems United States
Skills & Focus: customer support, ServiceNow, MARSHA Reservations System, ticketing solutions, problem management, continuous improvement, communication skills, technical initiatives, CRM integration, collaborative relationships
Experience: 3+ years in business application support
Type: Full-time

Hightouch

Technical Architect United States
Skills & Focus: Technical Architect, Customer Success, Client Facing, Project Management, Technical Escalations, Data Utilization, APIs, Databases, Problem Solving, Collaboration
About the Company: Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies trust Hightouch to power their growth. We pioneered the Composab…
Experience: 5-10 years
Salary: 160,000-200,000 USD per year
Type: Full-time
Benefits: Meaningful equity compensation in the form of ISO options, early exercise, and a 10-year post-termination exercise wind…

Revenuecat

Developer Support Engineer (DSE) United States
Skills & Focus: mobile subscriptions, developer support, RevenueCat SDK, debugging, cross-functional collaboration, technical curiosity, problem-solving, communication skills, remote work, developer success
About the Company: RevenueCat makes building, analyzing, and growing mobile subscriptions easy. We launched as part of Y Combinator's summer 2018 batch and today are handling mor…
Experience: 2-3 years in an engineering or technical role, or experience building and shipping a mobile app that integrates RevenueCat
Salary: $112,000 USD
Type: Full-time
Benefits: Competitive equity in a fast-growing, Series C startup backed by top-tier investors, 10-year window to exercise vested …

Glean

Designated Technical Support Engineer United States
Skills & Focus: technical support, customer satisfaction, problem solving, cloud technologies, SaaS integrations, API troubleshooting, customer engagement, communication, knowledge management, technical documentation
About the Company: We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will…
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment and time-off policy, 401k, Com…

Jack Henry & Associates, Inc.

Technical Support Representative III United States
Skills & Focus: Technical Support, SQL, Windows OS, Troubleshooting, Customer Support, Helpdesk, Research, Communication, Training, Banking Operations
About the Company: At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streaml…
Experience: 4 years
Type: Full-time
Benefits: Outstanding benefit programs to ensure the physical, mental & financial well-being of our people.

Aiwyn

Sr. Director of Support United States
Skills & Focus: customer support, support strategy, B2B SaaS, support channels, scalable processes, collaboration, customer experience, support metrics, leadership, technology
About the Company: Aiwyn is transforming the way accounting firms streamline the entire revenue management lifecycle. Backed by top-tier investors (Bessemer, KKR & Revolution), w…
Experience: 8+ years of experience in Customer Support, Technical Support, or Customer Success, with at least 3+ years in a Support leadership role at a B2B SaaS company.
Type: Full-time
Benefits: Adventure travel stipend, Flexible PTO, World Class health benefits, Stock options, 401(k) matching.

First American Financial Corporation

Sr. Documentation Specialist United States
Skills & Focus: documentation, collateral, customer service, reporting, auditing, training, compliance, problem-solving, Excel, communication
About the Company: ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing sup…
Experience: 3-5 years related experience; 2+ Mortgage Servicing experience specifically in Collateral and Document Custodian Management
Salary: $27.40 – $45.66 Hourly
Type: Full Time
Benefits: comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits li…

Believe

Copyright Support Specialist United States
Skills & Focus: Copyright, DMCA, legal, operations, client management, intellectual property, disputes, Zendesk, communication, multitasking
About the Company: Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing t…
Experience: 1+ years of experience with Indian and International Copyright/DMCA and legal matters.
Type: Full-time Contract
Benefits: #Flexibility, #Office perks, #Wellbeing, #Transperancy, #Sustainability

Cognizant

Technical Support - Blue Yonder United States
Skills & Focus: Technical Support, Blue Yonder, Transportation Management Solution, application development, troubleshooting, debugging, SQL, Cloud Infrastructure, service agreements, root-cause analysis
About the Company: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Experience: Minimum 5 Years of IT Experience
Type: Full-time
Benefits: A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions. Fle…

Salesforce Inc.

Technical Support Engineer United States
Skills & Focus: Technical Support, Customer Experience, Problem Solving, Mentorship, Knowledge Base, UNIX Shell, R, Ruby, Apache Spark, Data Analysis
Experience: Master’s degree and one (1) year of experience
Salary: $113,797 - $148,100 per annum
Type: Full time
Benefits: Includes incentive compensation, equity, and benefits.

Ashby

Product Support Specialist United States
Skills & Focus: Product Support, Customer Feedback, Help Documentation, Automation, Problem-Solving Skills, B2B Support, Cross-Functional Collaboration, Empathy, Ownership, Customer Experience
About the Company: We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring manager…
Experience: Experience with B2B support to customers, ranging from Small Business through Enterprise organizations; experience with complex software products.
Salary: Competitive salary and equity
Type: Full-time
Benefits: 10-year exercise window for stock options, Unlimited PTO with four weeks recommended per year, Twelve weeks of fully pa…

Tyler Technologies

Associate Software Support Specialist United States
Skills & Focus: software support, client inquiries, troubleshooting, customer service, analytical skills, problem solving, accounting principles, documentation, product knowledge, interpersonal skills
About the Company: Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments.
Experience: Entry-level position, preferably in accounting or finance

Gitlab

Support Engineer (Shift Role) United States
Skills & Focus: Support Engineer, Linux systems administration, Scripting languages, CI/CD, Git, DevOps methodologies, Troubleshooting, Customer support, Documentation, Collaboration
About the Company: GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our missio…
Experience: Experience in managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to case resolution
Type: Full-time
Benefits: Benefits to support your health, finances, and well-being; All remote, asynchronous work environment; Flexible Paid Tim…

Modernizing Medicine, Inc.

Support Specialist I United States
Skills & Focus: client experience, software support, problem-solving, client satisfaction, medical practice, EMR, troubleshooting, communication skills, documentation, interpersonal skills
About the Company: We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center o…
Experience: 1-2 years of related experience.
Type: Full-time
Benefits: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to em…