12 Technical And Product Support jobs in Remote - Mexico.

Hiring now: Generalist Support Analys @ Vonage, Mgr Technical Support @ Samsara, Technical Support Spec @ Audinate, Cloud Support Engr @ Bentley Sy, Documentation Spec @ Kueski, Escalation Engr @ Fortra, Prod Support Engr @ Telnyx.Explore more at jobswithgpt.com.

šŸ”„ Skills

Technical Support (5) technical support (4) troubleshooting (4) Bilingual (3) documentation (3) customer support (2) customer satisfaction (2) problem-solving (2) SaaS (2) customer service (2)

šŸ“ Locations

Mexico (12)
šŸ” Go to full job search

Vonage

Generalist Support Analyst Mexico
Skills & Focus: admin support, customer support, cross functional teams, problem solver, B2B communication, multi-tasking, data analysis, JIRA, Zendesk, Salesforce
About the Company: Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communicatiā€¦
Type: Full-time

Samsara

Manager, Technical Support Mexico
Skills & Focus: Technical Support, Customer satisfaction, Contact center, Mentorship, Productivity, Training, Bilingual, Team leadership, Problem solving, Sustainability
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operationsā„¢ Cloud, which is a platform that enables organizations that depend on physical operations to harā€¦
Experience: 3+ years leading teams within a high volume contact center support environment
Type: Full-time
Benefits: competitive total compensation package, employee-led remote and flexible working, health benefits, Samsara for Good chaā€¦
Technical Support Engineer Mexico
Skills & Focus: Technical Support Engineer, IoT solutions, customer support, technical troubleshooting, knowledge base articles, SaaS systems, CRM experience, documentation, customer experience, hyper-growth environment
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operationsā„¢ Cloud, which is a platform that enables organizations that depend on physical operations to harā€¦
Experience: 3-5 years in support, engineering, or other technical roles
Type: Full-time
Benefits: Full time employees receive a competitive total compensation package along with employee-led remote and flexible workinā€¦

Audinate

Technical Support Specialist Mexico
Skills & Focus: Technical Support, Dante technology, AV networking, customer satisfaction, hardware products, software products, network management tools, problem-solving, global Support team, Cloud based solution
About the Company: Audinate leads the world in AV networking media with our ā€˜Danteā€™ technology. Weā€™re pioneering the future of AV so that everyone can be seen and heard.
Experience: Strong experience in Technical Support
Salary: Competitive salary, annual bonus and equity incentive plan
Type: Full-time
Benefits: Flexible working, home office support, volunteering leave

Samsara

Technical Support Engineer Mexico
Skills & Focus: Technical Support, Customer Support, IoT Solutions, Technical Troubleshooting, Documentation, Customer Success, SaaS, CRMs, Bilingual, Hyper-growth Environment
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operationsā„¢ Cloud, which is a platform that enables organizations that depend on physical operations to harā€¦
Experience: 5-8 years
Type: Full-time
Benefits: Competitive total compensation package, employee-led remote and flexible working, health benefits, and more.
Manager, Level 1 Technical Support Mexico
Skills & Focus: Team Leadership, Performance Management, Technical Support, Coaching, Customer Experience, Operational Excellence, Continuous Improvement, Bilingual, CRM, Problem Solving
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operationsā„¢ Cloud, which is a platform that enables organizations that depend on physical operations to harā€¦
Experience: 2+ years of leadership experience in technical support within a contact center environment in the last 3 years.
Type: Full-time
Benefits: Full time employees receive a competitive total compensation package along with employee-led remote and flexible workinā€¦

Bentley Systems

Cloud Support Engineer Mexico
Skills & Focus: Technical Support, Cloud-based Solutions, Customer Service Excellence, Troubleshooting, Service Request Management, Knowledge Base, Global Team Support, Networking, Cloud Infrastructure, Communication Skills
About the Company: Bentley Systems is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure ā€“ sustaining both the ā€¦
Experience: 2-3 years of client-facing technical support experience

Kueski

Documentation Specialist Mexico
Skills & Focus: documentation, customer satisfaction, BNPL, product adoption, content development, financial services, support teams, problem-solving, innovative, user-friendly
About the Company: Kueski is the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America, known for innovative financial services. Kueski Pay offerā€¦
Type: Full-time

Vonage

API/SDK Product Support Specialist Mexico
Skills & Focus: technical support, product support, customer success, APIs, SDKs, telecommunications, SaaS, voIP, WebRTC, troubleshooting
About the Company: Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communicatiā€¦
Experience: 5-7 years in technical support, product support, customer success or technical account management roles within the Telecommunications or SAAS sectors

Fortra

Escalation Engineer Mexico
Skills & Focus: escalation, technical support, troubleshooting, product defects, customer service, network troubleshooting, operating systems, analytical skills, problem solving, communication skills
About the Company: For over 40 years, our employees have enjoyed rewarding careers that challenge them, support their growth, and inspire them to think and act boldly to make a rā€¦
Experience: minimum 5 yearsā€™ experience in providing call center technical support on enterprise products
Benefits: competitive benefits and salaries, personal and professional development opportunities, flexibility
Professional Services Consultant Mexico
Skills & Focus: technical support, customer relationship, problem solving, communication skills, collaboration, troubleshooting, documentation, software support, customer advocacy, problem resolution
About the Company: Our mission is to help organizations increase security maturity while decreasing operational burden. Our vision is a stronger, simpler future for cybersecurityā€¦
Benefits: Competitive benefits and salaries, personal and professional development opportunities, flexibility.

Telnyx

Product Support Engineer Mexico
Skills & Focus: VoIP, SIP, RTP, API, Linux, troubleshooting, customer service, technical support, network analysis, interpersonal skills
About the Company: Telnyx is an industry leader that's not just imagining the future of global connectivityā€”we're building it. Our robust profitability allows us to invest in pioā€¦
Type: Full-time