41 Customer Success Manager jobs in Remote - United Kingdom of Great Britain and Northern Ireland.

Hiring now: Mgr Customer Success @ Extrahop, Customer Success Mgr Apac @ Anteriad, Customer Success And Onbo @ Salesape, Renewals Spec @ 1Password, Mgr Digital Customer Succ @ Semrush, Enterprise Renewal Mgr @ Secure Cod, Customer Success Mgr @ Vercel, Customer Architect @ Elastic, Customer Success Consulta @ Granicus, Sr Mgr Practice Developme @ Gitlab.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (24) SaaS (11) customer success (8) Onboarding (7) Account Management (6) Product Adoption (5) customer onboarding (4) B2B SaaS (4) Training (4) Collaboration (4)

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United Kingdom of Great Britain and Northern Ireland (41)
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Extrahop

Manager, Customer Success United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, customer engagement, network detection and response, customer onboarding, documentation, technical communication, project management, data interpretation, enterprise IT, security
About the Company: ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We’re on a mission to protect and propagate trust by revea…
Experience: Four-year college degree, preferably in a technical field such as management information systems or information technology
Benefits: Health, Dental, and Vision Benefits; Flexible PTO; Non-Commissioned Positions may be eligible for Annual Discretionary …

Anteriad

Customer Success Manager - APAC/Japan United Kingdom of Great Britain and Nor…
Skills & Focus: customer success, B2B, problem solving, Salesforce, communication skills, data-driven solutions, campaign management, customer support, marketing, team collaboration
About the Company: Anteriad is focused on innovating the way B2B marketers make data-driven business decisions.
Experience: 2 plus years of related experience in providing support, preferably in a demand generation and/or direct database marketing environment.

Salesape

Customer Success and Onboarding Executive United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, B2B SaaS, AI agents, Onboarding, Training, Integration, Engagement, Sales performance, ROI, NPS scores
About the Company: SalesApe is one of the fastest-growing AI companies recognized as a leader in cutting-edge AI technology, backed by over $20 million from top VCs. The company …
Experience: Proven Customer Success experience in B2B SaaS, specifically with SMEs.
Type: Full time
Benefits: Competitive compensation, opportunities for professional growth in the emerging field of AI solutions, and a collaborat…

1password

Renewals Specialist United Kingdom of Great Britain and Nor…
Skills & Focus: renewals, customer retention, client relationships, sales, customer success, account management, security software, go-to-market, exceptional service, collaborative environment
About the Company: 1Password is a leader in providing secure, user-friendly password management and identity protection solutions.

Semrush

Manager, Digital Customer Success United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, Lifecycle Marketing, Digital Engagement, Automation, Onboarding, Retention, Analytics, Project Management, Intercom, SaaS
About the Company: Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, soc…
Experience: 5+ years in Customer Success, Lifecycle Marketing, Customer Experience, or Growth roles, preferably within a SaaS/MarTech company
Benefits: Flexible working hours, Unlimited PTO, Flexi Benefit for your hobby, Employee Support Program, Loss of family member fi…

Secure Code Warrior

Enterprise Renewal Manager United Kingdom of Great Britain and Nor…
Skills & Focus: renewal rates, growth rates, total contract value, churn rate, expansion opportunities, customer base, exceptional customer experiences, mitigating risk, collaborating with teams, driving success

Vercel

Customer Success Manager United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, Enterprise, SaaS, B2B, Frontend Development, Cloud Infrastructure, Customer Onboarding, Account Management, Training, Business Outcomes
About the Company: Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under …
Experience: 5+ years of professional experience in B2B / SaaS
Benefits: Competitive compensation package, including equity, Inclusive Healthcare Package, Learn and Grow, Flexible Time Off, WF…

Elastic

Customer Architect United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Architect, Elastic solutions, Observability, Cybersecurity, Enterprise Search, Technical Success Plans, Onboarding, Customer satisfaction, Technical expertise, Annual recurring revenue
About the Company: Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of busin…
Experience: validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer
Benefits: Competitive pay, health coverage for you and your family, ability to craft flexible schedules, generous vacation days, …

Granicus

Customer Success Consultant (MATERNITY COVER) – CSC United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, SaaS solutions, Client relationship, Data-driven decision making, Process adherence, Organizational advancement, Civic experiences, Client navigator, Collaborative work, Exceptional service
About the Company: Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments an…
Experience: Experience in nurturing clients in an agency, public-sector or software organization.
Type: Contract

Gitlab

Sr. Manager, Practice Development, Customer Success United Kingdom of Great Britain and Nor…
Skills & Focus: customer success, practice development, engagement models, service delivery, methodologies, metrics, collaboration, operational excellence, KPI tracking, coaching
About the Company: GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our missio…
Experience: Proven experience in customer success, professional services, or practice development within the software or technology sector.
Type: Full-time
Benefits: Benefits to support your health, finances, and well-being, all remote work environment, flexible PTO, Team Member Resou…
Customer Success Engineer (CSE), Onboarding Specialist (EMEA) United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, Onboarding Specialist, Technical Guidance, Product Adoption, DevSecOps, Technical Consultancy, Architectural Guidance, Solution-Based Programs, Communication Skills, Customer Engagement
About the Company: GitLab is an open core software company that develops an AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable every…
Experience: Experience with GitLab use case, technical experience in development or systems engineering
Type: Full-time
Benefits: Benefits to support your health, finances, and well-being, All remote and asynchronous work environment, Flexible Paid …

Liveperson

Customer Success Manager United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, SaaS, relationship management, enterprise, performance reviews, program management, strategic account, cross-functional, adoption, growth
About the Company: LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media…
Experience: 6+ years in delivery or management of SaaS software solutions within Enterprise organisations
Type: Full-time
Benefits: Health: medical, dental, vision and wellbeing. Time away: vacation, dependent care, holidays, wellness days, 28 days ho…

Qualified

Qualified Success Architect (EMEA) United Kingdom of Great Britain and Nor…
Skills & Focus: customer success, implementation, Salesforce CRM, consultative relationship, business reviews, advocates, customer health score, conversational marketing, technical architecture, problem-solving
About the Company: Qualified is the AI pipeline generation platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation …
Experience: 3+ years of Mid Market/Enterprise software experience
Type: Full time

Dataiku

Senior Renewals Manager United Kingdom of Great Britain and Nor…
Skills & Focus: Renewals Management, Retention Rate, Customer Engagement, SaaS, Revenue Technologies, Account Management, Contract Negotiations, Forecasting, Analytics, Customer Success
About the Company: At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a…
Experience: At least 5 to 7 years of experience in enterprise SaaS renewals, account management, or a related field.

Product Marketing Alliance

Enterprise Customer Success Manager United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, Account Management, Onboarding, High-Touch, Collaboration, Metrics, Upselling, Communication, Tech-savvy, Problem-solving
About the Company: When it comes to digital communities, The Alliance is leading the way. Product marketing, sales enablement, product-led growth, AI, customer success, CMOs; you…
Experience: 1-2 years in B2B customer success
Salary: £35K – £38K
Type: Full time
Benefits: Enhanced paid holiday, Private Medical & Dental Insurance, Life Insurance, flexible hours, perks-at-work discounts, wel…

Deel

Onboarding Manager United Kingdom of Great Britain and Nor…
Skills & Focus: onboarding, customer success, project management, B2B SaaS, integration, relationship management, product knowledge, problem-solving, communication, data analysis
About the Company: Deel is the all-in-one payroll and HR platform for global teams, combining HRIS, payroll, compliance, benefits, performance, and equipment management into one …
Experience: 3+ years
Type: Full-time
Benefits: Stock grant opportunities, flexible remote work, additional perks based on employment status and location.

Zimperium

Customer Success Manager United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, Account Management, Product Adoption, Business Value, Customer Satisfaction, Risk Management, Customer Onboarding, Enterprise Software, Mobility & Security, Database/SQL skills
About the Company: Zimperium is an industry leader in enterprise mobile security, providing a complete mobile threat defense system that offers real-time, on-device world-class p…
Experience: 10+ years of experience working with enterprise software solutions, 5+ years experience in customer success roles preferably with security companies
Type: Full-time

Joor

Customer Success Associate - BonJOOR United Kingdom of Great Britain and Nor…
Skills & Focus: customer success, account management, B2B SAAS, fashion industry, negotiation, sales, cross-functional teams, upselling, growth, value
About the Company: Founded in 2010, JOOR now services more than 14,000 brands and over 600,000 buyers across 150 countries, processing an incredible $1.7B in wholesale transactio…
Experience: 1+ years of experience managing accounts or owning a book of business required
Type: Full time
Benefits: Competitive base salary and performance-based variable earnings, Access to international trade shows and market weeks, …

Ashby

EMEA Head of Dedicated Customer Success United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, SaaS, Leadership, Strategic Thinking, Customer Journey, Cross-functional Collaboration, Product Adoption, Customer Lifecycle, Process Improvement, Analytical Mindset
Experience: Proven Leadership in a SaaS environment, Strategic Thinking, Regional Expansion Experience.
Benefits: Competitive compensation, Unlimited PTO, $100/month education budget, extended health benefits, twelve weeks of fully p…

Semrush

Product Success Manager (Strategic Customer Success) United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, Relationship Building, Stakeholder Management, Strategic Recommendations, Onboarding, Collaborative Problem Solving, Performance Tracking, Digital Marketing, Enterprise Customers, MarTech
About the Company: Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, soc…
Experience: 4-6+ years
Type: Hybrid
Benefits: Unlimited PTO, Flexi Benefit for hobbies, Employee Support Program, Loss of family member financial aid, Employee Resou…

Logicgate

Customer Success Manager United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, Risk Management, Governance, Compliance, SaaS, Customer Advocacy, Product Adoption, GRC, Customer Relationships, Health Scores
About the Company: LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming bu…
Experience: 3+ Years Experience in GRC or Risk Advisory, risk management, compliance, or audit
Benefits: Competitive salary, variable compensation, equity and health and wellness benefits, generous Paid Holiday, 9 Annual Ban…

Granular Energy

Customer Success Manager United Kingdom of Great Britain and Nor…
Skills & Focus: customer onboarding, relationship management, customer satisfaction, B2B, technical background, energy transition, project management, data analytics, remote-first, SaaS
About the Company: Granular is a fast-growing climate tech startup paving the way towards a carbon-free grid. We provide a SaaS portfolio management platform to electricity compa…
Experience: First experience in B2B/Enterprise customer-facing roles
Salary: €46K - €67K for Germany, €46K - €58K for Netherlands, £45K - £62K for UK mainland, €47K - €55K for Belgium, €46K - €53K for France
Type: Full-time
Benefits: Minimum 30 days holiday, gym subsidies, therapy access, equity in the company, remote working options.

Shamaazi

Customer Success Manager United Kingdom of Great Britain and Nor…
Skills & Focus: customer success, customer onboarding, client education, client relationship management, data analysis, leadership, performance standards, customer advocacy, crisis management, cross-departmental collaboration
About the Company: Shamaazi is a fintech-for-good company that develops innovative technologies to help individuals make positive financial decisions. Specialising in products th…
Benefits: Competitive salary, 25 days annual leave plus public holidays, full health care, flexible and remote-first working, gen…

Salsify

Services Sales Manager United Kingdom of Great Britain and Nor…
Skills & Focus: Sales Strategy, Services Revenue Growth, Consultative Selling, Cross-Functional Collaboration, Customer Success, Forecasting, Professional Services, Process Improvement, Project Scoping, Client Engagement
About the Company: Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. The company provides shopper-centr…
Experience: 1-3 years
Salary: £42,500 — £50,000 GBP
Benefits: All Salsify employees receive equity in the form of stock options. Full-time employees are invited to participate in th…

Vectra

Director of Customer Success, EMEA United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, Retention, Customer Experience, Data-driven, Cybersecurity, Team Management, Collaboration, Customer Relationships, Reporting, Leadership
About the Company: Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal acro…
Experience: 10+ years of experience in customer facing roles with enterprise class software, at least 5 years in a Customer Success role; 4+ years in a management role (direct reports), second line management experience preferable.
Benefits: Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health …

Apollo Graphql

Senior Customer Success Engineer United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, API strategies, Project Management, Technical Expertise, Customer-facing Delivery, Business Outcomes, Engagement Management, Milestone Setting, Implementation, Technical Project Delivery
About the Company: At Apollo GraphQL, we’re revolutionizing API management, empowering businesses to build, ship, and scale their APIs easily. Our mission is to make application …

Certn

Client Success Manager (EMEA) United Kingdom of Great Britain and Nor…
Skills & Focus: client success, strategic account plans, customer relationships, upsell, cross-sell, customer engagement, SaaS products, HR technology, analytics, customer retention
About the Company: At Certn, we’re tearing up the playbook and rewriting how background checks are done. With The World’s Easiest Background Check, we’ve swapped slow, clunky pro…
Experience: Proven success in customer success, account management, or a related field
Type: Full-time
Benefits: 4 weeks of paid vacation + paid sickness entitlement, remote-friendly setup, work-from-home allowance, professional dev…

Huntress

Channel Account Manager United Kingdom of Great Britain and Nor…
Skills & Focus: customer satisfaction, renewals, expansion, post-sales success, SaaS, cyber-security, account management, retention, training, engagement
About the Company: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by…
Experience: 2+ years of experience in customer/partner success, account management, or partner or direct sales role
Salary: ÂŁ49,200 base with on target earnings at ÂŁ82,000 plus equity
Type: Full-time
Benefits: 100% remote work environment, new starter home office setup reimbursement, generous personal leave entitlements, digita…

Vercel

Customer Success Manager, Digital United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, SaaS, Customer engagement, Technical knowledge, Project management, Product knowledge, Customer satisfaction, Churn risk, Collaboration, Front-end development
Experience: At least one year of customer-facing experience in a high-growth SaaS industry preferred
Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorshi…
Customer Success Manager United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success Manager, Enterprise customers, frontend development, cloud infrastructure, customer onboarding, customer engagement, B2B SaaS, React, CI/CD, Developer Tools
About the Company: Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under …
Experience: 2+ years of professional experience in B2B / SaaS
Type: Full-time
Benefits: Competitive compensation package, including equity; Inclusive Healthcare Package; Mentorship and skill-building events;…

Seccl

Customer Success Manager United Kingdom of Great Britain and Nor…
Skills & Focus: customer success, escalation, problem-solving, collaboration, data analysis, customer relationships, delivery excellence, training, feedback, fintech
About the Company: Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well. We’re B-Corp certified with an …
Experience: Experienced
Salary: ÂŁ50,000-ÂŁ60,000
Type: Full-time
Benefits: 27 days holiday + bank holidays, 6% employer pension contribution, private medical insurance, wellness initiatives, lea…

Qad

Customer Success Senior Leader EMEA United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, Sales management, Lead generation, Account development, Goal setting, Training, Performance development, Sales strategies, Communication, Revenue growth
Experience: Customer success and sales experience is necessary

Offerfit

Sr. Customer Success Manager United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, partnership, data-driven, analytical, AI transformation, marketing technology, stakeholder engagement, business insights, troubleshooting, presentations
About the Company: OfferFit was founded by ex-McKinsey and BCG math PhDs, and we’re funded by leading Silicon Valley VCs. OfferFit’s AI decisioning engine supports 1:1 personaliz…
Experience: Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
Benefits: Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid); 100% remote work environment…

Aveni

Customer Success Manager United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success Management, Client Relationship Management, Business Growth, Value Delivery, Performance Tracking, Stakeholder Engagement, B2B SaaS, Account Management, Data-Driven Mindset, Communication Skills
About the Company: Aveni is an award-winning technology company that uses advanced AI to enable scalable efficiency for financial services companies, combining world-leading Natu…
Experience: Proven experience in account management, customer success, or client services.
Salary: ÂŁ40,000 to ÂŁ50,000
Type: Full time
Benefits: 34 days holiday plus your birthday off, share options, skills development, remote and flexible working, life insurance,…

Qualified

Qualified Success Architect United Kingdom of Great Britain and Nor…
Skills & Focus: Conversational Marketing, Technical architecture, Salesforce CRM, Marketing automation, HTML, CSS, JavaScript, SaaS, Problem-solving, Customer success
About the Company: Qualified is the AI pipeline generation platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation …
Experience: 3+ years of Mid Market/Enterprise software experience
Salary: $130K - $150K
Type: Full time
Benefits: Offers Equity, Offers Bonus

Planet

Global Customer Success Director United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, Defense and Intelligence, Leadership, Team Management, Customer Advocacy, Data Analytics, Strategy Development, Communication Skills, Customer Retention, Cross-functional Collaboration
About the Company: Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering empirical data via a cloud-based platform to commer…
Experience: 8+ years relevant work experience, 6+ years supervisory/leadership experience
Type: Full-time
Benefits: Paid time off, Remote-friendly work environment, Employee Wellness Program, Home Office Reimbursement, Monthly Phone an…

Vercel

Senior Manager, Customer Success Engineering United Kingdom of Great Britain and Nor…
Skills & Focus: customer experience, CSE team, cross-functional, stakeholders, efficiency, technical support, KPI, mentorship, React, Next.js
About the Company: Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under …
Experience: Experience working with a globally distributed, technical support team.
Benefits: Competitive compensation package, including equity; Inclusive Healthcare Package; Learn and Grow opportunities; Flexibl…

Twilio

Senior Customer Success Manager United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, Data, Stakeholder Management, Strategic Planning, Account Growth, Customer Satisfaction, Technical Challenges, Platform Adoption, Client Engagement, Relationship Building
About the Company: At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesse…
Experience: 5+ years managing enterprise level customers; 7+ years in customer-facing roles (CSM, account management, or consulting)
Benefits: competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and mu…

Semrush

SMB Customer Success Manager United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, Account Management, SaaS, Retention, Engagement, Renewals, Upselling, Onboarding, MarTech, Relationship Management
About the Company: Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, soc…
Experience: 3-5+ years in Customer Success, Account Management, or a related role
Type: Hybrid
Benefits: Flexible working hours, Unlimited PTO, Flexi Benefit for your hobby, Employee Support Program, Employee Resource Groups…

Smartrecruiters

Customer Success Manager United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, Product Adoption, Client Relationship, Business Outcomes, Value Reviews, Upsell, Cross Sell, Customer Health Checks, Revenue Retention, Collaboration

Duetto Research

Customer Success Manager (EMEA) United Kingdom of Great Britain and Nor…
Skills & Focus: Customer Success, Revenue Management, Hospitality, Consultant, Onboarding, Training, Data Analysis, Technical Knowledge, Client Centered Approach, Relationship Building
About the Company: Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The uniq…
Experience: Minimum of 3 years relevant experience in Revenue Management