31 Technical And Product Support jobs in Remote - Canada.

Hiring now: Prod Support Spec @ Affirm, Global Support Spec @ Dentons, Customer Support Intern @ Medsender, Technical Account Mgr @ Axon, Technical Support Engr Da @ Forter, Platform Support Analyst @ Triparc, Service Support Spec @ Unbounce, Technical Escalation Engr @ Pigment, Customer Support Spec @ Paddle, Customer Support Engr @ Vercel.Explore more at jobswithgpt.com.

🔥 Skills

customer support (8) technical support (8) collaboration (7) Technical Support (7) SaaS (7) problem-solving (7) troubleshooting (5) communication (5) communication skills (5) SQL (5)

đź“Ť Locations

Canada (31)
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Affirm

Product Support Specialist Canada
Skills & Focus: E-Commerce, support, troubleshooting, technical, communication, process improvement, customer inquiries, merchant partners, feedback, support processes
About the Company: Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compound…
Experience: 2+ years in relevant industry (Tech, eCommerce, SaaS)
Salary: $55,000 - $75,000
Benefits: Health care coverage, Flexible Spending Wallets, Time off, ESPP

Dentons

Global Support Specialist Canada
Skills & Focus: incident monitoring, service delivery, escalations, problem management, support metrics, collaboration, knowledge sharing, change management, support queues, proactive solutions
About the Company: Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions…
Experience: A minimum of 6 years of progressive experience working with infrastructure technologies.
Benefits: We are a truly global law firm and as such, always welcome individuals with foreign language capabilities. Additionally…

Medsender

Customer Support Intern Canada
Skills & Focus: customer service, technical issues, support documentation, problem-solving skills, communication skills, healthcare technology, automation, AI Medical Assistant, collaboration, analytical skills
About the Company: Medsender is at the forefront of AI driven healthcare communication solutions, dedicated to improving patient care through cutting-edge tech. Our mission is to…
Type: Full time
Benefits: Competitive compensation package and a flexible work environment.

Axon

Technical Account Manager Canada
Skills & Focus: Technical Account Manager, Customer Relationships, Project Management, Technical Support, Software, API, Network Administration, Communication, Problem-solving, Cloud Software
About the Company: At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and clou…
Experience: 5+ years of IT experience in a support or deployment role.

Forter

Technical Support Engineer (Data Analyst) Canada
Skills & Focus: Technical Support, Data Analysis, Customer Experience, SQL, API, JavaScript, Troubleshooting, Automation, SaaS, Documentation
About the Company: Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction. The Forter Decision Engine finds p…
Experience: 3+ years in troubleshooting data analytics in SaaS, software, or FinTech environments.
Salary: Competitive salary
Type: Full-time
Benefits: $500 CAD per month reimbursement for supplementary health plan, WiFi/Phone Stipend, Home Office Allowance, Generous PTO…

Triparc

Platform Support Analyst Canada
Skills & Focus: Azure cloud, user support, escalate tickets, documentation, effective communication, training sessions, monitor applications, feedback collection, problem-solving, customer service
About the Company: Founded in 2017, TripArc is a $750 million privately held company that powers the top Travel Agencies and Tour Operators in North America. Our expansive and gr…
Experience: 2-3 years in application support or technical support
Platform Support Analyst Canada
Skills & Focus: Azure cloud, user support, escalate tickets, documentation, effective communication, training sessions, monitor applications, feedback collection, problem-solving, customer service
About the Company: Founded in 2017, TripArc is a $750 million privately held company that powers the top Travel Agencies and Tour Operators in North America. Our expansive and gr…
Experience: 2-3 years in application support or technical support

Unbounce

Service Support Specialist Canada
Skills & Focus: Customer Support, Empathetic, Problem-solving, Communication, Persistence, Flexibility, Teamwork, Performance Metrics, Continuous Learning, Customer Experience
About the Company: Unbounce is a leading landing page creation and conversion optimization platform, focused on empowering digital marketers to achieve success with their campaig…
Salary: $47,890 - $62,202
Type: Full-time
Benefits: Flexible Time Off, Health Insurance, Employee Assistance Program (EAP), Quarterly Company Wide Recharge Days, End of Ye…

Pigment

Technical Escalation Engineer Canada
Skills & Focus: Technical Support, Software Incident Management, Data Models, Problem-Solving, Customer Satisfaction, Initiative, Team Player, Code Understanding, Technical Concepts, Organizational Skills
About the Company: Pigment is a fast-growing SaaS company specializing in an Enterprise Performance Management (EPM) platform that helps businesses achieve financial goals and re…
Experience: 5+ years in L3 technical support, software incident management, or technical lead
Type: Full-time
Technical Escalation Engineer Canada
Skills & Focus: Technical Support, Software Incident Management, Data Models, Problem-Solving, Customer Satisfaction, Initiative, Team Player, Code Understanding, Technical Concepts, Organizational Skills
About the Company: Pigment is a fast-growing SaaS company specializing in an Enterprise Performance Management (EPM) platform that helps businesses achieve financial goals and re…
Experience: 5+ years in L3 technical support, software incident management, or technical lead
Type: Full-time

Paddle

Customer Support Specialist Canada
Skills & Focus: customer support, SaaS, Zendesk, communication, refunds, cancellations, remote work, investigative mindset, customer-centric, process improvement
About the Company: Paddle offers digital product companies a completely different approach to their payment infrastructure, acting as a Merchant of Record. They serve over 5000 s…
Experience: 0-2 years in a customer support or customer service role
Salary: Attractive salary with stock options
Type: Full-time
Benefits: Full suite of benefits including private healthcare, stock options, retirement plans, unlimited holidays, enhanced pare…
Customer Support Specialist Canada
Skills & Focus: customer support, SaaS, Zendesk, communication, refunds, cancellations, remote work, investigative mindset, customer-centric, process improvement
About the Company: Paddle offers digital product companies a completely different approach to their payment infrastructure, acting as a Merchant of Record. They serve over 5000 s…
Experience: 0-2 years in a customer support or customer service role
Salary: Attractive salary with stock options
Type: Full-time
Benefits: Full suite of benefits including private healthcare, stock options, retirement plans, unlimited holidays, enhanced pare…

Vercel

Customer Support Engineer Canada
Skills & Focus: customer support, frontend development, Next.js, problem-solving, incident management, technical writing, cloud technologies, communication skills, internal documentation, customer success
About the Company: Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under …
Salary: $100,000.00 - $140,000.00
Benefits: Competitive compensation package, including equity, Inclusive Healthcare Package, Learn and Grow mentorship and events,…

Paddle

Senior Customer Support Specialist Canada
Skills & Focus: customer support, B2B SaaS, Problem-solving, Technical support, APIs, SQL, Communication skills, Remote work, Customer satisfaction, Feedback program
About the Company: Paddle offers digital product companies a completely different approach to their payment infrastructure. We take away the pain of payment fragmentation and ser…
Experience: 2+ years of experience in online customer support (B2C/B2B), preferably supporting a SaaS product
Type: Full-time
Benefits: Attractive salaries, stock options, retirement plans, private healthcare, well-being initiatives, unlimited holidays, e…
Senior Customer Support Specialist Canada
Skills & Focus: customer support, B2B SaaS, Problem-solving, Technical support, APIs, SQL, Communication skills, Remote work, Customer satisfaction, Feedback program
About the Company: Paddle offers digital product companies a completely different approach to their payment infrastructure. We take away the pain of payment fragmentation and ser…
Experience: 2+ years of experience in online customer support (B2C/B2B), preferably supporting a SaaS product
Type: Full-time
Benefits: Attractive salaries, stock options, retirement plans, private healthcare, well-being initiatives, unlimited holidays, e…

Fidessa (An Ion Group Company)

Trading Support Analyst Canada
Skills & Focus: equities trading, customer support, risk management, financial products, problem-solving, technical account management, software as a service, communication skills, customer workflows, trading operations
About the Company: Fidessa provides exceptional trading, investment, and information solutions for the world's financial community, serving global institutions, investment banks,…
Experience: 1 to 4 years in equities trading operations, or recent graduates with significant internship experience
Type: Full-time
Trading Support Analyst Canada
Skills & Focus: equities trading, customer support, risk management, financial products, problem-solving, technical account management, software as a service, communication skills, customer workflows, trading operations
About the Company: Fidessa provides exceptional trading, investment, and information solutions for the world's financial community, serving global institutions, investment banks,…
Experience: 1 to 4 years in equities trading operations, or recent graduates with significant internship experience
Type: Full-time

Trustly

Technical Writer for Developer Documentation Canada
Skills & Focus: Technical Writer, Documentation, API references, User guides, Integration manuals, Release notes, Troubleshooting, Developers, QA, Product teams
About the Company: At Trustly, we’re on a mission to deliver a better way to pay and get paid. We’re revolutionizing the payments industry by making Pay by Bank the new standard …
Type: Full-time
Benefits: Flexible 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their cou…

Snyk

Technical Support Engineer Canada
Skills & Focus: customer experience, technical support, security, open source, problem solving, communication, collaboration, customer success, documentation, GitHub
About the Company: Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, con…
Benefits: Flexible working hours, work-from-home allowances, in-office perks, generous vacation and wellness time off, health ben…

Kyivstar.Tech

N/A Canada
Skills & Focus: IT company, technology solutions, product development, high-performance systems, innovation, entrepreneurial culture, mobile solutions, web solutions, technical support, challenge traditional approaches
About the Company: Kyivstar.Tech is a Ukrainian hybrid IT company, a resident of Diya City. It is a subsidiary of Kyivstar, one of the largest Ukrainian communications operators.…

Samsara

Technical Account Manager Canada
Skills & Focus: Technical Account Manager, customer success, SaaS, IoT, API, technical support, SQL, troubleshooting, relationship management, technical proficiency
About the Company: Samsara is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Interne…
Experience: 5+ years
Salary: $78,200 — $101,200 CAD
Type: Full-time
Benefits: Competitive total compensation package, employee-led remote and flexible working, health benefits, charity fund, and mo…

Workleap

Customer Support Specialist Canada
Skills & Focus: technical support, customer satisfaction, problem resolution, client relationship, troubleshooting, technical initiatives, collaboration, customer experience, feedback, data-driven improvements
About the Company: Workleap builds practical employee experience software that makes work simpler. Our products include Workleap, a simple employee experience platform to boost e…
Experience: 2 years experience in a technical support role

Thoughtexchange

Customer Support Specialist Canada
Skills & Focus: customer support, technical problems, Help Site, article creation, curation, site optimization, troubleshoot, support content, customer success, engagement
About the Company: ThoughtExchange is a platform powered by cutting-edge AI that enables leaders to connect with their communities and gain immediate, actionable insights.

Axon

Field Support Engineer Canada
Skills & Focus: technical support, customer advocacy, project management, collaboration, troubleshooting, customer relationships, API integrations, network administration, technical documentation, problem-solving
About the Company: At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and clou…
Experience: 5+ years of IT experience in a support or deployment role.

Coconut Software

Technical Support Specialist Canada
Skills & Focus: Technical Support, Customer Service, SaaS, SQL, Problem Solving, Intercom, Jira, Customer Relationships, Empathy, Communication
About the Company: Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking …
Experience: 2-3 years
Type: Full-time
Benefits: Competitive Salaries, Health & Dental Benefits, Virtual Care, Disability top up, Virtual mental health platform, Annual…

Fidessa (Part Of The Ion Group)

Technical Support Analyst Canada
Skills & Focus: Technical Support, Equities, Derivatives, Application Support, Software Defects, Service Restoration, Capacity Planning, Business Continuity, Financial Industry, Trading
About the Company: Fidessa offers exceptional trading, investment, and information solutions for the world's financial community, trusted by 85% of the world's premier financial …
Experience: up to 3 years
Type: Full-time
Benefits: Growth culture with career advancement opportunities
Technical Support Analyst Canada
Skills & Focus: Technical Support, Equities, Derivatives, Application Support, Software Defects, Service Restoration, Capacity Planning, Business Continuity, Financial Industry, Trading
About the Company: Fidessa offers exceptional trading, investment, and information solutions for the world's financial community, trusted by 85% of the world's premier financial …
Experience: up to 3 years
Type: Full-time
Benefits: Growth culture with career advancement opportunities

Behavox

Associate Technical Support Specialist Canada
Skills & Focus: technical support, troubleshooting, distributed systems, customer relationship management, SaaS, Zendesk, Jira Service Management, problem-solving, communication, attention to detail
About the Company: Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionabl…
Experience: 0-2 years of technical experience, preferably in an application support role within SAAS organization
Benefits: Great health coverage for employee and family, generous time-off policy, and flexible work schedule.

Otip Group Of Companies (Ogc)

Telephony Administrator Canada
Skills & Focus: Telephony, CCaaS, Nice CXone, SIP trunking, call flows, technical support, contact center infrastructure, unified communication solutions, IVR scripting, collaboration
About the Company: At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they a…
Experience: 2+ years of experience supporting and configuring CCaaS solutions.
Type: Contract
Benefits: Rewarding salary and bonuses, industry-leading group benefits with 100% premium coverage, defined benefit pension plan,…

Samsara

Technical Support Specialist Canada
Skills & Focus: technical support, customer assistance, communication skills, SaaS, cloud applications, mobile computing, hardware troubleshooting, collaboration, self-management, flexible hours
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to har…
Experience: 1-3 years in a technical product support role
Salary: $48,875 - $57,500 CAD
Type: Full-time
Benefits: Competitive total compensation package, remote and flexible working, health benefits, Samsara for Good charity fund, an…

Mercury

Team Lead, Customer Support Canada
Skills & Focus: Lead, Develop, Performance Management, Process Improvement, Cross-Functional Collaboration, Customer Advocacy, Hands-On Leadership, KYC, KYB, Data Visualization
About the Company: Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small bu…
Experience: 3+ years of experience leading customer support or other Risk user-facing teams, preferably in high-growth technology companies
Salary: USD $115,400 - $129,800 for NYC, LA, Seattle, SF area; USD $103,900 - $116,800 outside those areas; CAD $109,100 - 122,700 for Canada
Type: Full-time
Benefits: Base salary, equity (stock options), and benefits.