41 Customer Success Manager jobs in Remote - Canada.

Hiring now: Enterprise Sales Enableme @ Samsara, Strategic Coach @ Saas Acade, Cx Strategy Ops Mgr @ Kong, Midmarket Customer Succes @ Narvar, Enterprise Customer Succe @ Lumiq, Sr Enablement Mgr @ Workleap, Customer Success Mgr @ Overstory, Customer Success Mgr Midm @ Biorender, Customer Success Dir @ Offerfit, Renewals Mgr @ Kojo.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (17) SaaS (13) customer success (11) account management (8) project management (5) Account Management (5) coaching (4) B2B SaaS (4) business strategy (3) accountability (3)

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Canada (41)
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Samsara

Enterprise Sales Enablement - Change Management Canada
Skills & Focus: sales enablement, change management, training programs, customer success, growth mindset, communication skills, project management, technical concepts, performance goals, high-growth environments
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to har…
Experience: 5+ years in sales enablement or related fields
Salary: $102,000 — $132,000 CAD
Type: Full-time
Benefits: Competitive total compensation package along with employee-led remote and flexible working, health benefits, and Samsar…

Saas Academy

Strategic Coach Canada
Skills & Focus: coaching, B2B SaaS, business strategy, accountability, client success, consulting practice, tactical coaching, strategic calls, leadership, metrics
About the Company: We help B2B SaaS founders scale with proven playbooks, personalized coaching, and a powerful peer community. We’ve helped 2,000+ founders grow their businesses…
Experience: 5+ years in SaaS
Type: Fractional

Kong

CX Strategy & Operations Manager Canada
Skills & Focus: CX, Strategy, Operations, Professional Services, Customer Success, Analytics, Data-driven, Reporting, Enterprise Software, Collaboration

Narvar

Mid-Market Customer Success Manager Canada
Skills & Focus: Customer Success, SaaS, retail, e-commerce, logistics, product management, client-facing skills, data insights, risk of churn, project management
About the Company: We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a pla…
Experience: Minimum of 3+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts

Samsara

Technical Account Manager Canada
Skills & Focus: Technical Account Manager, customer success, SaaS, IoT, PaaS, troubleshooting, relationship management, APIs, data-informed, cloud solutions
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to improv…
Experience: 5+ years
Salary: $78,200 - $101,200 CAD
Type: Full-time
Benefits: Competitive total compensation package, health benefits, employee-led remote and flexible working, charity fund (Samsar…
Strategic Customer Success Manager Canada
Skills & Focus: Customer Success, IoT platform, account management, strategic consulting, renewals, cross-functional teams, workshops, business value, communication, trust building
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which enables organizations that depend on physical operations to harness Internet of Th…
Experience: 8+ years of professional work experience, with recent experience in senior Customer Success, account management, or strategic consulting roles.
Salary: $119,000 — $154,000 CAD
Type: Full-time
Benefits: Full time employees receive a competitive total compensation package along with employee-led remote and flexible workin…

Lumiq

Enterprise Customer Success Manager Canada
Skills & Focus: Customer Success, User Engagement, Client Retention, Customer Advocacy, Growth, Professional Development, Podcasts, Adoption, Account Management, Customer Happiness
About the Company: LumiQ is a modern, audio-first learning platform making professional education enjoyable, empowering accounting and finance professionals through engaging podc…
Type: Full-time
Benefits: Certified Great Place to Work, promoting transparency, ownership, innovation, and empathy.
Enterprise Customer Success Manager Canada
Skills & Focus: Customer Success, User Engagement, Client Retention, Customer Advocacy, Growth, Professional Development, Podcasts, Adoption, Account Management, Customer Happiness
About the Company: LumiQ is a modern, audio-first learning platform making professional education enjoyable, empowering accounting and finance professionals through engaging podc…
Type: Full-time
Benefits: Certified Great Place to Work, promoting transparency, ownership, innovation, and empathy.

Workleap

Senior Enablement Manager Canada
Skills & Focus: enablement, sales training, customer success, revenue growth, program development, competitive intelligence, stakeholder management, sales performance, SaaS, product marketing
About the Company: Workleap builds practical employee experience software that makes work simpler. Our products include Workleap, a simple employee experience platform to boost e…
Experience: 5+ years of experience in enablement, sales training, product marketing, or related revenue-driving roles, ideally within SaaS or technology-focused organizations.
Benefits: Healthy and inclusive work environment, support for creativity, and adaptability to daily life needs.

Overstory

Customer Success Manager Canada
Skills & Focus: customer success, project management, relationship building, commercial thinker, team collaboration, utility sector knowledge, empathy, communication, problem solving, climate action
About the Company: Overstory harnesses cutting-edge technology to enable a resilient electrical grid that keeps communities thriving as our world changes. They use AI and advance…
Experience: 5+ years in a customer facing role
Type: Full-time
Benefits: Flexible working environment, remote working budget, educational budget, equity, competitive salary.

Samsara

Project Manager - Customer Success Operations Canada
Skills & Focus: Project Management, Customer Success, Operations, Program Management, Cross-Functional Management, Change Management, Reporting, Continuous Improvement, B2B Hardware, SaaS
About the Company: Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations that depend on physical operations to harness Internet of Things (IoT) data f…
Experience: 2-5 years experience as a Project Manager within operations and/or program management teams
Salary: $106,717.50 — $125,550 USD
Type: Full-time
Benefits: competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara fo…

Biorender

Customer Success Manager | Mid-Market Canada
Skills & Focus: customer success, account management, SaaS, NPS, retention, client engagement, virtual meetings, customer advocacy, user satisfaction, training
About the Company: At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and makin…
Experience: 3+ years of experience in customer success or account management within a SaaS company
Type: Full time

Offerfit

Customer Success Director Canada
Skills & Focus: Customer Success, AI decisioning engine, renewals, upsells, analysis, data-driven presentations, customer insights, strategic partner, troubleshooting, value proposition
About the Company: Founded by ex-McKinsey and BCG math PhDs, supported by leading Silicon Valley VCs, OfferFit’s AI decisioning engine supports 1:1 personalization for lifecycle …
Experience: Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
Salary: $192,000 - $204,000 per year, plus additional commission/bonus ranging $54,000 - $58,000
Type: Full-time
Benefits: Generous PTO, Parental Leave policy, 100% remote work environment, quarterly gatherings, weekly team events, and compet…

Kojo

Renewals Manager Canada
Skills & Focus: customer success, renewal, account management, SaaS, construction industry, sales acumen, product feedback, engagement plans, quota attainment, CRM
About the Company: Kojo is a construction technology company founded in 2018 that aims to transform the way commercial construction companies buy materials, addressing inefficien…
Experience: 3+ years of full-cycle sales or account management experience in SaaS
Salary: CA$90K – CA$120K
Type: Full-time
Benefits: Equity grant and a full suite of perks and benefits

Saas Academy

Strategic Coach Canada
Skills & Focus: coaching, B2B SaaS, business strategy, accountability, metrics, GTM, org design, client success, retrospectives, playbooks
About the Company: We help B2B SaaS founders scale with proven playbooks, personalized coaching, and a powerful peer community. We’ve helped 2,000+ founders grow their businesses.
Experience: 5+ years in SaaS
Type: Fractional

Salesforce

Customer Success Manager, Senior Manager (French Speaking) Canada
Skills & Focus: Customer Success, Salesforce, Technical Account Management, SaaS, Stakeholder Relationships, Incident Management, Technical Solutions, Project Leadership, Communication, Consulting Services
About the Company: Nous sommes Salesforce, l’entreprise axée sur le client qui façonne l’avenir du commerce grâce à l’IA, aux données et à nos solutions CRM.
Experience: Minimum of 10 years of work experience
Type: Full time

Pointclickcare

Senior Customer Success Manager – Life Sciences Canada
Skills & Focus: Senior Customer Success Manager, Life Sciences, partnerships, business consulting, technical knowledge, industry knowledge, C-level engagement, remote work, client interactions, LTPAC
Experience: seasoned experience with Life Sciences and the Long Term Post Acute Care (LTPAC) market

Godaddy

Client Success Manager Canada
Skills & Focus: client interactions, project plans, onboarding process, relationship building, status reports, product training, technical issues, DNS, account management, Excel
About the Company: GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all.
Experience: 2+ years of experience in account management or client success in the domain industry and/or at an enterprise services company.
Benefits: We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bon…

Sophos

Customer Success Manager Canada
Skills & Focus: customer success, engagement, customer lifecycle, deployment, adoption, renewal, satisfaction, customer value, products, opportunities
About the Company: Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company is the largest pure-play Managed Detection and R…

Clariti

Senior Engagement Manager Canada
Skills & Focus: Customer Experience, Project Management, SaaS, Professional Services, Team Leadership, Client Relationships, Agile Methodologies, Change Management, Quality Control, Emotional Intelligence
About the Company: We empower governments to deliver exceptional citizen experiences.
Experience: 8+ years of experience leading and delivering enterprise-level IT engagements in SaaS-based Professional Services
Salary: $115,000 - $165,000 CAD
Type: Full-time
Benefits: Competitive compensation packages, well-deserved time off and benefits.

Thanx

Implementation Manager Canada
Skills & Focus: onboarding, implementation, project management, customer success, training, presentations, account management, client relationships, data-driven, organization
About the Company: Thanx is a leading loyalty and guest engagement platform for restaurants, helping regional and national restaurant brands grow customer lifetime value with eas…
Experience: 2 Years of software/B2B onboarding/implementation/project management experience
Type: Full-time

Planet

Customer Success Manager for Canadian Civil Government Canada
Skills & Focus: Customer Success, Geospatial solutions, Canadian government, GIS, Remote Sensing, Earth observation, Interagency relationships, Training and onboarding, Account Management, Technical concepts
About the Company: Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empiri…
Experience: 4+ years of experience in Customer Success, Account Management, or a related field
Type: Full-time
Benefits: Extended Health and Dental Coverage, Health Spending Account, RRSP with company contribution, Paid time off including v…

Versapay

Customer Success Manager Canada
Skills & Focus: customer success, SaaS, B2B payments, invoice-to-cash process, long-term relationships, ERP system, strong relationships, trusted advisor, problem resolution, customer objectives
About the Company: For growing businesses that need to accomplish more with less, Versapay’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automa…
Experience: 5+ years of experience in a customer success role and/or customer sales role in a SaaS based company; B2B merchant services experience.

Semrush

SMB Customer Success Manager Canada
Skills & Focus: Customer Success, Account Management, Digital Marketing, SaaS, Retention, Renewals, Relationship Management, Onboarding, Engagement, Upselling
About the Company: Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, soc…
Experience: 3-5+ years
Type: Full-time
Benefits: Unlimited PTO, Health insurance, Travel insurance, Flexible working hours, Employee Assistance Program, Employee Resour…

Roofr

Retention Specialist Canada
Skills & Focus: customer retention, churn risk, account management, subscription-based, SaaS, CRM tools, collaboration, data-driven, customer engagement, retention playbooks
About the Company: At Roofr, we gather feedback to shape, prioritize, and launch products that customers need. We started with essential sales tools, and expanded to a CRM that i…
Experience: 2+ years experience handling a high volume of accounts with a focus on retention
Type: Full-time
Benefits: 1st week of employment is mandatory PTO; 1 Friday off per month; Company wide paid shutdown between Christmas and New Y…

1password

Renewals Specialist Canada
Skills & Focus: renewals, security software, customer retention, go-to-market, relationships, sales, customer success, account management, service, dynamic team
About the Company: We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to un…

Lumiq

Customer Success Manager Canada
Skills & Focus: Customer Success, adoption, advocacy, retention, growth, user engagement, client happiness, platform alignment, professional education, podcasts
About the Company: At LumiQ, we’re on a mission to make professional education enjoyable. As a modern, audio-first learning platform, we empower accounting and finance profession…
Type: Full-time
Customer Success Manager Canada
Skills & Focus: Customer Success, adoption, advocacy, retention, growth, user engagement, client happiness, platform alignment, professional education, podcasts
About the Company: At LumiQ, we’re on a mission to make professional education enjoyable. As a modern, audio-first learning platform, we empower accounting and finance profession…
Type: Full-time

Clearco

Director of Founder Success Canada
Skills & Focus: Founder Success, account management, customer experience, performance metrics, team management, cross-departmental initiatives, product management, sales, data-driven decisions, collaboration
About the Company: Clearco is the non-dilutive working capital solution for e-commerce businesses in the United States. Clearco’s unique Invoice Funding product allows companies …
Experience: 5+ years of experience building and leading account management teams
Type: Full time
Benefits: Competitive salary and incentives, plus comprehensive health and dental insurance RRSP / 401k matching Work-from-home w…

Projectgrowth

Customer Success Manager Canada
Skills & Focus: Customer Success, Client Management, SaaS Experience, Retention, Engagement, Operational Support, Data Analysis, Training, Upsell, Problem-Solving
About the Company: Leading provider of sales intelligence and prospecting solutions for the commercial real estate industry.
Experience: 2+ years in a Customer Success, Account Management, or similar role within a SaaS or tech-driven company.
Salary: $3K – $3.5K per month
Type: Contract

Sonatype

Customer Success Advocate Canada
Skills & Focus: Customer Success, DevSecOps, software development, software security, Nexus Platform, software supply chain, technical know-how, subscription renewal, customer optimization, deployment best practices
About the Company: Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining proactive pro…

Saas Academy

Strategic Coach Canada
Skills & Focus: B2B, SaaS, coaching, strategy, consulting, fractional, leadership, metrics, vision, community
About the Company: We help B2B SaaS founders scale with proven playbooks, personalized coaching, and a powerful peer community. We’ve helped 2,000+ founders grow their businesses…
Experience: 5+ years in SaaS
Type: Fractional
Benefits: Access premium content, a private community, and exclusive events

Elastic

Customer Architect Canada
Skills & Focus: Customer Architect, Technical Success Plans, Observability, Cybersecurity, Enterprise Search, Cloud-based solutions, Technical support, Customer experience, Adoption, Expansions
About the Company: Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of busin…
Salary: $93,600—$148,000 CAD
Benefits: Competitive pay, health coverage, flexible work schedules, generous vacation days, parental leave, and more.

Projectgrowth

Customer Success Manager Canada
Skills & Focus: client relationships, campaign execution, SEO, PPC, project management, communication, performance tracking, client satisfaction, issue resolution, service improvement
About the Company: A digital marketing agency specializing in SEO, PPC, and web development.
Experience: 2+ years in client success, account management, or a similar client-facing role
Salary: $2.3K
Type: Contract

Workleap

Account Manager Canada
Skills & Focus: Customer relationships, Sales, Collaboration, Communication skills, Pipeline management, Customer success, Microsoft 365, Consultative relationships, Value-driven solutions, CRM tools
About the Company: Workleap builds practical employee experience software that makes work simpler. Our products include Workleap, a simple employee experience platform to boost e…
Experience: 2+ years of sales experience

Offerfit

Customer Success Manager Canada
Skills & Focus: Customer Success, AI, Marketing Technology, Stakeholder Management, Data Analysis, Problem Solving, Relationship Management, Business Strategy, Presentation Skills, Troubleshooting
About the Company: OfferFit was founded by ex-McKinsey and BCG math PhDs, and we’re funded by leading Silicon Valley VCs. OfferFit’s AI decisioning engine supports 1:1 personaliz…
Experience: Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
Salary: $145,000-$171,000 per year, plus eligibility for additional commission and bonus ranging $40,000-$47,000; with an overall OTE of $185,000 - $218,000
Benefits: Generous PTO (starting at 25 days PTO per year), Parental Leave policy (12 weeks paid), 100% remote work environment wi…

Saas Academy

Strategic Coach Canada
Skills & Focus: coaching, B2B SaaS, business strategy, execution, accountability, founders, Zoom coaching, client success, playbooks, curriculum
About the Company: We help B2B SaaS founders scale with proven playbooks, personalized coaching, and a powerful peer community. We’ve helped 2,000+ founders grow their businesses…
Experience: 5+ years in SaaS
Type: Fractional

Stackadapt

Head of Americas Client Services Canada
Skills & Focus: client services, team management, strategic initiatives, client satisfaction, business performance, leadership, collaboration, Americas, high performing team, measurable results
About the Company: StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game ads …
Experience: Proven track record in senior leadership roles, experience in managing large teams, driving strategic change, delivering measurable results.

Puzzle.Io

Customer Success Manager Canada
Skills & Focus: Customer Success, support, onboarding, troubleshooting, documentation, feedback, SaaS, accounting, B2B, fintech
About the Company: Puzzle is a startup building cutting-edge account software that integrates with modern fintech tools.
Experience: 2+ years of customer-facing experience
Salary: $70K – $100K
Type: Full time
Benefits: Competitive base pay + equity, 100% paid employee health, dental, and vision plans, flexible PTO policy, home office bu…

Udemy

Strategic Customer Success Manager (CSM) Canada
Skills & Focus: Customer Success, Account Management, B2B SaaS, Enterprise-level accounts, Retention, Upsell, Cross-functional collaboration, Strategic planning, Data-driven decision-making, Problem-solving
About the Company: At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped o…
Experience: 5-8 years of B2B SaaS customer success, account management, consulting and/or sales experience
Salary: $130,000 - $162,000 USD
Type: Full-time
Benefits: Includes benefits like equity, uncapped OTE, inclusive environment, unlimited access to Udemy courses, professional dev…

Fortra

Renewal Manager Canada
Skills & Focus: renewal management, negotiation, customer retention, strategic planning, data analysis, customer engagement, CRM tools, upsell opportunities, customer success, cybersecurity
About the Company: Our mission is to help organizations increase security maturity while decreasing operational burden. Our vision is a stronger, simpler future for cybersecurity…
Experience: 5+ years of experience in renewals, account management, or customer success within the technology (preferably cybersecurity) industry
Benefits: competitive benefits and salaries, personal and professional development opportunities, flexibility