10 Technical And Product Support jobs in Raleigh.

Hiring now: Technical Support Engr @ Bd, Sr Customer Success Engr @ Rubrik, Designated Services Engr @ Pure Stora, Enterprise Sr Technical S @ Qualys, Technical Support Engr @ Walkme, Technical Support Spec @ Relay, Associate Customer Engr @ Reltio, Customer Success Solution @ Telus Agri.Explore more at jobswithgpt.com.

🔥 Skills

technical support (5) Technical Support (4) customer experience (3) troubleshooting (3) Customer Service (2) networking (2) cloud technologies (2) escalation (2) customer engagement (2) Customer Satisfaction (2)

đź“Ť Locations

Raleigh (8) Durham (1) Morrisville (1)
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Bd

Technical Support Engineer Durham
Skills & Focus: Technical Support, Customer Service, Pharmacy Automation, Troubleshooting, Networking, Electrical Engineering, Mechanical Engineering, Robotic Control, SQL, Software Knowledge
About the Company: BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the …
Experience: 2-5 years of related experience with an Associate’s degree in a technical field preferred or 5+ years of applicable experience may be substituted for the formal education requirement.
Salary: Competitive
Type: Full-Time

Rubrik

Senior Customer Success Engineer Morrisville
Skills & Focus: enterprise technical support, data recovery, networking, VMware, backup technologies, Linux command line, scripting languages, cloud technologies, incident resolution, customer experience
About the Company: Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyber…
Experience: 10+ years doing enterprise technical support in storage or backup verticals
Salary: $119,500 - $179,300 USD
Type: Hybrid
Benefits: Eligible for bonus potential, equity and benefits.

Pure Storage

Designated Services Engineer Raleigh
Skills & Focus: customer-facing, technical support, troubleshooting, hardware, software, networking, escalation, communication, training, customer relationships
About the Company: We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Our Puritan culture focuses on 5 key values – Persist…
Experience: A minimum of 5 years of experience in a customer-facing and or technical support role
Salary: $79,000.00 - $137,000.00
Type: Full-time
Benefits: Flexible time off, wellness resources, and company-sponsored team events.

Qualys

Enterprise Sr. Technical Support Project Manager Raleigh
Skills & Focus: customer engagement, technical support, product defects, feature requests, account retention, customer experience, project management, incident management, stakeholder communication, Root Cause Analysis
About the Company: Qualys is a leading provider of cloud-based security and compliance solutions.
Experience: 7+ years of customer-facing experience with a focus on technical support project management.
Salary: $115,000 - $135,000
Type: Full-time

Walkme

Technical Support Engineer Raleigh
Skills & Focus: Technical Support, Customer Satisfaction, Onboarding, Project Success, Service Level Agreements, Solutions, Knowledge Base, Customer Community, Digital Adoption Platform, Engagement
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using analytics, engagement, guida…

Relay

Technical Support Specialist Raleigh
Skills & Focus: Technical Support, Customer Service, Problem Solving, CRM, KPI, OKR, Verbal Communication, Written Communication, Time Management, Hybrid Work Model
About the Company: Relay is a Raleigh-based tech startup focused on revolutionizing communication for frontline workers with a cloud platform that enhances real time communicatio…
Experience: 2+ years experience in customer service and/or technical support within a transferable industry
Type: Hybrid
Benefits: 100% Paid Insurance (Health, Dental, Vision, Long/Short Term Disability and Life Insurance), Generous Paid Time Off, 40…

Qualys

Technical Support Manager Raleigh
Skills & Focus: Technical Support, People Management, Customer Satisfaction, Incident Detection/Response, SaaS Platform, Technical Issues, Collaboration, Change Management, Performance Improvement, Network Security
About the Company: Qualys is a leading provider of cloud-based security and compliance solutions, helping organizations of all sizes streamline their IT security and compliance e…
Experience: A minimum of 5+ years technical support and service experience with a minimum of 2+ years in a people management role is required
Type: Full-time

Relay

Enterprise Support Specialist Raleigh
Skills & Focus: technical support, customer experience, troubleshooting, customer engagement, relationship building, product performance, escalation, SOPs, CRM platforms, startup environment
About the Company: Relay is a Raleigh-based tech startup looking to change the way we communicate by building a cloud platform that enhances frontline work through real-time comm…
Experience: 4 or more years experience in a technical support role within a transferable industry
Type: Full-time
Benefits: 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits, Generous Paid Time …

Reltio

Associate Customer Engineer Raleigh
Skills & Focus: technical support, customer satisfaction, cloud technologies, troubleshooting, debugging, Python, Java, NoSQL databases, problem-solving, data management
About the Company: Reltio’s AI-powered data unification and management capabilities transform siloed data from disparate sources into unified, trusted, and interoperable data. Th…
Experience: two or more Internships during the undergraduate or graduate studies
Salary: $100,000 — $150,000 USD
Type: Full-time
Benefits: Flexible work arrangements

Telus Agriculture & Consumer Goods

Customer Success Solutions Specialist Raleigh
Skills & Focus: customer success, Agriculture, customer service, SLA, communication skills, problem solving, multi-tasking, technical support, team collaboration, data insights
About the Company: TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. We deliver actiona…
Experience: Demonstrated experience in customer service, managing a high volume of phone and email interactions.
Salary: $45-50k USD
Type: Full-Time
Benefits: Comprehensive benefits package, incentive and recognition programs, and 401k contribution.