13 Workforce Management jobs in Quezon City.

Hiring now: Real Time Analyst @ Tsa, Team Mgr Visa Voice Proce @ Visa, Real Time Analyst @ Tsa, Online Analyst Adv @ Cognizant, Wfm Compliance Analyst @ Hopper, Associate Mgr Rta @ Sutherland, Nas Talent Wfn Implementa @ Adp, Workforce Planner @ Taskus.Explore more at jobswithgpt.com.

🔥 Skills

reporting (3) Microsoft Office (3) workforce planning (2) scheduling software (2) call queues (2) data analysis (2) communication (2) customer service (2) Customer Service (2) Issue Resolution (2)

đź“Ť Locations

Pasay (4) Manila (3) Cavite City (2) Antipolo (2) Mandaluyong City (1) Makati City (1)
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Tsa

Real Time Analyst Pasay
Skills & Focus: workforce planning, scheduling software, reporting, call queues, metrics, data analysis, communication, customer service, proactive, problem-solving
About the Company: TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country'…
Type: Contract

Visa

Team Manager - Visa Voice Process Pasay
Skills & Focus: Customer Service, Employee Engagement, Issue Resolution, Coaching, Mentoring, Operational Efficiency, Team Performance, Data-Driven Decision Making, Performance Plans, Hybrid Schedule
Type: Hybrid
Shift and Demand Manager Pasay
Skills & Focus: capacity calculation, workforce analysis, scheduling, real-time monitoring, staffing adjustments, forecasting, KPI achievement, schedule adherence, productivity metrics, agent administration
Type: Hybrid

Tsa Group

Real Time Analyst Pasay
Skills & Focus: real time analyst, workforce planning, scheduling software, call queues, reporting, data analysis, business communication, customer service, analytical skills, Microsoft Excel
About the Company: TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country'…
Type: Contract

Cognizant

Online Analyst - Adv Manila
Skills & Focus: Workforce Management, Real Time Analyst, Call Center, Schedule Adherence, Reporting, Agent Behavior, Analytical Skills, Problem Solving, Communication Skills, Microsoft Office
About the Company: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. …
Experience: Minimum two years experience in a call center environment
Type: Full-time
Benefits: Comprehensive total rewards package, including a competitive salary and pension plan with matching contributions, flexi…
Online Analyst - Adv Manila
Skills & Focus: real time adherence, monitoring, reporting, call center, schedule adherence, workforce management, analytical skills, communication skills, decision-making, Microsoft Office
About the Company: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. …
Experience: Minimum two years experience in a call center environment
Type: Full-time

Hopper

WFM Compliance Analyst Manila
Skills & Focus: WFM, Compliance, Analyst, Scheduling, Agents, Metrics, Line adherence, Performance targets, Utilization, Customer satisfaction

Sutherland

Associate Manager - RTA Mandaluyong City
Skills & Focus: real-time monitoring, contractual KPIs, Service Level Abandonment, Line Adherence, Handling Capacity, performance analysis, staffing level, non-adherence, Consultant level, productivity improvements
About the Company: We are a group of driven and hard-working individuals.

Adp

NAS Talent WFN Implementation Specialist I Makati City
Skills & Focus: Implementation, Project Management, Client Communication, Software as a Service (SaaS), Customer Service, HCM, Business Analysis, Microsoft Office, Data Management, Process Coordination
About the Company: ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administr…

Sutherland

Real Time Analyst Cavite City
Skills & Focus: Real Time Analyst, service level performance, AHT, Aux, Shrinkage, non-adherence, productivity performance, KPIs, EOD performance analysis, offline activities
About the Company: We are a group of driven and hard-working individuals who strive to succeed and build fulfilling careers together.
Workforce Scheduler Cavite City
Skills & Focus: Workforce Scheduling, Forecasting, Performance Analysis, Staffing Plans, Employee Coordination, Leadership Skills, Operational Efficiency, Meeting Planning, Training Coordination, Issue Resolution
About the Company: Sutherland is a group of driven and hard-working individuals seeking to build fulfilling careers.

Taskus

Workforce Planner Antipolo
Skills & Focus: Staff Optimization, Forecasting, Planning, Scheduling, Real Time Management, Analytical Skills, MS Excel, Database Generating Applications, Communication, Problem Solving
About the Company: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent…
Experience: At least 2 years in Workforce Planning
Benefits: Comprehensive benefits packages and competitive industry salaries
Workforce Supervisor Antipolo
Skills & Focus: Workforce Management, Supervisor, analytics, scheduling, intraday adjustments, call center, staffing, performance measurement, communication, leadership
About the Company: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent…
Experience: At least 3 years in a Supervisor role and at least 5 years as an experienced employee.
Benefits: Competitive industry salaries and comprehensive benefits packages.