Sutherland
We are a group of driven and hard-working individuals.
Associate Manager - RTA
Mandaluyong City
- Skills: real-time monitoring, contractual KPIs, Service Level Abandonment, Line Adherence, Handling Capacity, performance analysis, staffing level, non-adherence, Consultant level, productivity improvements
Visa
Shift and Demand Manager
Pasay
- Skills: capacity calculation, workforce analysis, scheduling, real-time monitoring, staffing adjustments, forecasting, KPI achievement, schedule adherence, productivity metrics, agent administration
- Type: Hybrid
Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. They leverage cutting-edge technology …
BPO Operations Expert Advisor
Manila
- Skills: BPO, vendor performance, SLAs, KPIs, customer service, performance improvement, training, contact center, outsourcing, metrics
- Experience: 3–5 years experience in BPO/vendor operations or contact center management
ING
ING is a global bank with a strong European base. More than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.
Workforce Management Specialist
Makati City
- Skills: workforce management, capacity planning, reporting, scheduling, volume management, staffing, incident management, risk management, financial industry regulations, data analysis
- Type: full_time
Sutherland
About Sutherland. Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, t…
Sr. Associate
Mandaluyong City
- Skills: call center, performance analysis, KPIs, service level, AHT, MS-Excel, communication skills, real-time monitoring, productivity, consultant level deviations
- Type: full_time