34 Operations Management jobs in Quezon City.

Hiring now: Ops Mgr @ Tsa, Team Mgr Visa Voice Proce @ Visa, Sr Ops Mgr @ Tsa, Spec Reward Ops @ Bhp, Driver Ops Lead @ Lalamove, Sr Mgr For Service Excell @ Sutherland, Site Ops Dir @ Tala, Operational Biz Partner @ Canva, Partner Ops @ Xendit, Deputy Head Of Manila Ope @ Rimes Tech.Explore more at jobswithgpt.com.

🔥 Skills

project management (11) coaching (6) continuous improvement (6) leadership (5) communication (5) team management (5) Coaching (4) performance management (4) collaboration (4) customer experience (4)

đź“Ť Locations

Manila (11) Makati City (11) Pasay (8) Pasig City (3) Antipolo (1)
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Tsa

Operations Manager Pasay
Skills & Focus: Operations Manager, Customer Engagement, Team leadership, Performance management, Contact Centre, Coaching, Strategic thinking, Problem solving, Communication skills, Commercial acumen
About the Company: TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country'…
Experience: Minimum 2 years direct management experience in a BPO industry
Type: Full-time

Visa

Team Manager - Visa Voice Process Pasay
Skills & Focus: Customer Service, Employee Engagement, Issue Resolution, Coaching, Mentoring, Operational Efficiency, Team Performance, Data-Driven Decision Making, Performance Plans, Hybrid Schedule
Type: Hybrid

Tsa

Operations Manager Pasay
Skills & Focus: Operations Manager, Customer Engagement, Team Leadership, Coaching, Operational Excellence, Performance Management, Customer Advocacy, Service Teams, Strategic Collaboration, Operational Efficiency
About the Company: TSA is known for its Customer Engagement Centre and focuses on motivating and engaging teams to meet performance and operational objectives.

Visa

Shift and Demand Manager Pasay
Skills & Focus: capacity calculation, workforce analysis, scheduling, real-time monitoring, staffing adjustments, forecasting, KPI achievement, schedule adherence, productivity metrics, agent administration
Type: Hybrid

Tsa

Operations Manager Pasay
Skills & Focus: Leadership, Team Management, BPO Industry, Operational Excellence, Customer Advocacy, Coaching, Communication Skills, Problem Solving, Strategic Thinking, Negotiation
About the Company: TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country'…
Experience: Minimum 2 years direct management experience in the BPO industry
Type: Full-time

Tsa Group

Senior Operations Manager Pasay
Skills & Focus: leadership, contact centre, BPO, coaching, commercial acumen, performance management, customer engagement, team development, strategic thinking, negotiation
About the Company: TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases, representing large brands across …
Experience: Minimum 5 years’ direct leader management experience in the BPO industry
Type: Fixed-Term Contract

Tsa

Group Operations Manager Pasay
Skills & Focus: Operations Manager, BPO industry, customer engagement, team leadership, operational excellence, performance management, coaching, customer advocacy, strategic collaboration, stakeholder relationship
About the Company: TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country'…
Experience: Minimum 2 years direct management experience in a BPO industry
Type: Full-time

Tsa Group

Senior Operations Manager Pasay
Skills & Focus: Senior leadership experience, contact center, BPO, team development, P&L management, customer engagement, commercial acumen, coaching, operations management, sales culture
About the Company: TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country'…
Experience: Minimum 5 years’ direct leader management experience in the BPO industry
Type: Full-time

Bhp

Specialist Reward Operations Manila
Skills & Focus: reward operations, remuneration, benefits support, data analysis, stakeholder management, continuous improvement, project management, customer service, analytical skills, fluency in Spanish
About the Company: At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and incl…
Experience: Proven experience supporting/leading projects, improving processes, customer service and working with systems.
Type: Fixed Term
Benefits: Benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and…

Lalamove

Driver Operations Lead Manila
Skills & Focus: supervision, call-out team, performance monitoring, coaching, KPI, reporting, strategy implementation, collaboration, process improvement, CRM
About the Company: Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and conv…
Experience: At least 2 years of experience in a supervisory role within call operations, telemarketing or customer engagement.

Sutherland

Senior Manager for Service Excellence Manila
Skills & Focus: Lean Six Sigma, Process Improvement, data-driven, project management, customer experience, operational performance, risk management, mentorship, business analysis, senior leadership
About the Company: Sutherland is a group of driven and hard-working individuals committed to building fulfilling careers and achieving success together.

Tala

Site Operations Director Manila
Skills & Focus: Site Operations, Collections, Customer Experience, Shared Services, performance management, workforce management, service quality, budget control, talent development, vendor network
About the Company: Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a b…
Type: Full-time

Canva

Operational Business Partner Manila
Skills & Focus: operations, project management, program management, customer experience, communication, cross-functional, efficiency, organization, strategy, team collaboration
About the Company: Join the team redefining how the world experiences design. We're wholly dedicated to our users’ happiness - it's the fuel to our fire, shaping our mornings and…
Experience: Experience in operations, project/program management or similar role within a start/scale up, customer service-aligned industry or environment managing 24/7 operations.

Xendit

Partner Operations Manila
Skills & Focus: partner management, operations, project management, relationship management, payments, analyzing performance, problem-solving, communication skills, technical understanding, process improvements
About the Company: Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces,…
Experience: At least 5 years of experience in partner/network management, business operations, project management, or related areas.

Rimes Technologies

Deputy Head of Manila, Operational Control Director Manila
Skills & Focus: operational leadership, compliance, data management, operational excellence, strategic execution, cross-functional collaboration, project management, operational controls, transformation projects, leadership
About the Company: Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we pr…
Experience: At least 10 years in senior management roles
Benefits: HMO coverage for yourself and dependents, Medical and wellness reimbursement, Monthly transportation allowance and rice…

Payjoy

Merchant Operations Supervisor Manila
Skills & Focus: merchant operations, onboarding process, risk identification, process improvement, customer experience, merchant support metrics, guidance documents, quality assurance, stakeholder insights, team mentoring
About the Company: PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success…
Type: Full-time

Expeditors

Command Center Manager Manila
Skills & Focus: customer service, employee relations, operational excellence, process optimization, training and development, performance management, financial accuracy, project management, collaboration, continuous improvement
About the Company: Expeditors is a global logistics company offering supply chain solutions. They specialize in freight forwarding and customs brokerage.

Canva

Content Operations Manager Manila
Skills & Focus: content operations, team management, content quality, workflow optimization, project management, content strategy, self-service experiences, coaching, stakeholder collaboration, continuous improvement
About the Company: Join the team redefining how the world experiences design.
Experience: extensive experience in content operations, content strategy, or workflow optimization
Benefits: Equity packages, inclusive parental leave policy, annual Vibe & Thrive allowance, flexible leave options.

Karbon

Product Ops Specialist Manila
Skills & Focus: product operations, project management, cross-functional processes, data dictionaries, analytics systems, sprint cycles, organizational alignment, stakeholder engagement, operational efficiencies, collaboration tools
About the Company: Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platfor…
Experience: 5+ years in product operations, project management, or a related field within the SaaS industry

Adp

Senior Team Leader Makati City
Skills & Focus: leadership, team management, communication skills, organization skills, operational processes, tech, analysis, client coordination, escalation handling, collaboration
About the Company: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administr…

Canva

Operational Business Partner Makati City
Skills & Focus: operations, project management, program management, customer experience, communication, cross-functional, efficiency, organization, strategy, team collaboration
About the Company: Join the team redefining how the world experiences design. We're wholly dedicated to our users’ happiness - it's the fuel to our fire, shaping our mornings and…
Experience: Experience in operations, project/program management or similar role within a start/scale up, customer service-aligned industry or environment managing 24/7 operations.

Ing

Global Workplace Services Lead Makati City
Skills & Focus: Team Leadership, IT Service Management, Technical Support, Operational Excellence, Process Optimization, Knowledge Management, Incident Management, Risk Management, Stakeholder Engagement, Strategic Planning
About the Company: ING is a global bank with a strong European base, delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking act…
Experience: Minimum of 5+ years in IT service management or technical support leadership roles.

Sgs Kn

Audit Coordinator Makati City
Skills & Focus: audit coordination, ISO 17021, audit scheduling, audit logistics, invoicing, GSP/GPP, client communication, QHSE policies, technical review, revenue reporting
About the Company: SGS is the world's leading inspection, verification, testing and certification company.
Type: Full-time

Ing

Service Manager Makati City
Skills & Focus: customer operations, service management, project management, stakeholder management, service metrics, organizational skills, negotiation, communication skills, problem solving, continuous improvement
About the Company: ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholes…
Experience: At least 5-7 years of experience in service management, project management and customer service

Sgs

Student Admin for Operations and Sales Makati City
Skills & Focus: Planning, Scheduling, Clerical, System Encoding, Invoice, Collection Records, Customer Satisfaction, Survey, Monitoring, Outsourcing
Audit Coordinator Makati City
Skills & Focus: audits, scheduling, client interaction, QHSE policies, safety training, risk assessments, incident reporting, Scope of Certification, revenue achievement, compliance
About the Company: SGS is a leading inspection, verification, testing and certification company, recognized as the global benchmark for quality and integrity.

Adp

HRO Tech Services Direct (ADPR) Team Leader Makati City
Skills & Focus: leadership, team management, reporting, client support, escalations, collaboration, communication, organization skills, operational processes, technology
About the Company: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administr…
Senior Team Leader Makati City
Skills & Focus: Client Services, Performance feedback, Team metrics, Training needs, Technical support, Administrative personnel, TLM Implementation, Quality metrics, Work allocation, Goal setting
About the Company: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administr…
Experience: Over 3 Years, Up to 5 Years of Directly Related Experience

Sgs

Trade Services Operations Manager Makati City
Skills & Focus: Technical operations, Trade services, Compliance, ISO standards, Operational requirements, Performance monitoring, Manpower planning, Budget preparation, Client requirements, Marketing strategies
About the Company: SGS is a global leader in inspection, verification, testing, and certification services. They are committed to ensuring compliance with international standards…
Experience: Significant experience in trade services and technical operations management, preferably in the minerals sector.
Type: Full-time

Canva

Content Operations Manager Makati City
Skills & Focus: content operations, team management, content quality, workflow optimization, project management, content strategy, self-service experiences, coaching, stakeholder collaboration, continuous improvement
About the Company: Join the team redefining how the world experiences design.
Experience: extensive experience in content operations, content strategy, or workflow optimization
Benefits: Equity packages, inclusive parental leave policy, annual Vibe & Thrive allowance, flexible leave options.

Taskus

Workforce Supervisor Antipolo
Skills & Focus: Workforce Management, Supervisor, analytics, scheduling, intraday adjustments, call center, staffing, performance measurement, communication, leadership
About the Company: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent…
Experience: At least 3 years in a Supervisor role and at least 5 years as an experienced employee.
Benefits: Competitive industry salaries and comprehensive benefits packages.

South32

Admin Coordinator - PSGO Pasig City
Skills & Focus: project support, governance routines, data maintenance, customer interaction, service level management, health and safety, continuous improvement, business processes, financial acumen, team management
Experience: 10+ years of work experience in business administration, finance, law, project management/controls

Rentokil Initial

Data Management Specialist Pasig City
Skills & Focus: data management, customer complaints, sales analysis, performance data, business reviews, process improvement, the SHE policy, communication skills, advanced Excel, data analysis
About the Company: Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries. We strive to protect people and enhance lives, …
Experience: 1 to 2 years work related experience
Type: Full-time
Benefits: Health Insurance, Group Personal Accident Insurance, Group Term Life Insurance, Paid Non working holidays, 13th Month P…

Hive Health

Operations Analyst Pasig City
Skills & Focus: operations, healthcare, provider, accreditation, data management, verification, stakeholder, communication, attention to detail, multitasking
About the Company: At Hive Health and HPPI, a subsidiary of Hive Health, we’re on a mission to make healthcare radically more accessible for all.
Experience: 1-2 years
Type: Full time
Benefits: Comprehensive healthcare coverage for you and your dependent, and paid time off from the start.