6 Technical And Product Support jobs in Prague.

Hiring now: Tier 2 Technical Support @ Similarweb, Escalation Engr @ Pure Stora, Customer Support Spec @ Wrike, Customer Support Spec @ Rossum, Tier 2 Technical Support @ Blackpoint.Explore more at jobswithgpt.com.

🔥 Skills

troubleshooting (3) technical support (2) APIs (2) communication skills (2) Zendesk (2) Collaboration (2) SaaS (2) documentation (2) customer inquiries (1) SQL (1)

đź“Ť Locations

Prague (6)
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Similarweb

Tier 2 Technical Support Engineer Prague
Skills & Focus: technical support, customer inquiries, SQL, APIs, Postman, R&D collaboration, product bugs, data methodology, support documentation, communication skills
About the Company: We are Similarweb, helping businesses navigate the digital world by uncovering everything happening online. Our cutting-edge platform and unique data empower o…
Experience: 3+ years of experience working directly with software products and customers
Type: Hybrid
Benefits: 5 weeks of vacation, birthday leave, sick days, Multisport card, and meal vouchers.
Product Support Specialist Prague
Skills & Focus: Product Support Specialist, Customer Support, Problem Solver, Technical Issues, User Experience, Communicator, SaaS Platforms, Zendesk, Tech-Savvy, Collaboration
About the Company: Similarweb is revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our cutting-edge platform…
Experience: Experience in customer support/customer care is a plus
Type: Full-time
Benefits: 5 weeks of vacation, an extra day off during your birthday month, 3 sick days, meal vouchers, multisport card, stock op…

Pure Storage

Escalation Engineer Prague
Skills & Focus: technical support, troubleshooting, AWS, Linux, VMware, customer service, system administration, API, networking, customer issues
About the Company: We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry.
Experience: Minimum six years of experience in customer-facing, technical support work
Benefits: Flexible time off, wellness resources, company-sponsored team events

Wrike

Customer Support Specialist Prague
Skills & Focus: Customer support, Technical support, SaaS, Collaboration, Problem-solving, Communication skills, Product knowledge, Cross-team collaboration, Ticket Management System, Fast-paced environment
About the Company: Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings every…
Experience: 2+ years of experience with hands-on technical or functional product support in SaaS companies
Type: Full-time
Benefits: 25 days of holidays, Sick leave compensation, Private healthcare membership, Meal vouchers, Pension plan, Mobile tariff…

Rossum

Customer Support Specialist Prague
Skills & Focus: customer support, SaaS, documentation, troubleshooting, technical assistance, cross-team collaboration, problem-solving, communication skills, customer feedback, technical skills
About the Company: We are building a hyper-growth SaaS startup following the best Silicon Valley practices.
Experience: Minimum of 1 year of experience in customer support, specifically within the SaaS industry.
Type: Full time
Benefits: Stock options plan, 5 weeks of vacation, 5 sick days, extra two weeks for paternity leave, high-end laptop & other nece…

Blackpoint Cyber

Tier 2 Technical Support Engineer Prague
Skills & Focus: Technical Support, Zendesk, microservices, APIs, cloud services, troubleshooting, automation, documentation, customer communication, DevOps
About the Company: Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection, and remediation technology. Founded by former National Securit…
Experience: 3+ years of experience in a Technical Support or Customer Support role
Type: Full time
Benefits: Competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other min…