Last updated: 2025-05-04

79 Technical Support jobs in New York City.

Hiring now: Firstline Support Analyst @ Fidessa An, Technical Support Analyst @ Ion Market, Sr Client Support Analyst @ State Stre, Dir Of Customer Support @ Canary Tec, Technical Support Engr @ Sigma Comp, Mobile App Support Associ @ New York R, Dir Of User Support @ City Of Ne, Customer Solutions Engr C @ Cloudflare, Technical Writer @ Doubleveri, Prod Support Engr Externa @ Uipath.Explore more at jobswithgpt.com.

🔥 Skills

technical support (18) troubleshooting (17) communication skills (14) customer support (12) problem-solving (11) Documentation (11) customer experience (9) Troubleshooting (9) SQL (8) collaboration (8)

📍 Locations

New York City (72) Jersey City (3) Princeton (2) Uniondale (2)
🔍 Go to full job search

Fidessa (An Ion Group Company)

First-Line Support Analyst Jersey City
Skills & Focus: First-Line Support, client services, production support, problem solving, multi-tasking, trade support, technical account management, financial products, innovation, team player
About the Company: Fidessa provides exceptional trading, investment, and information solutions for the world's financial community, serving global institutions and investment ban…
Experience: recent grad or a few years' experience
Type: Full-time

Ion Markets

Technical Support Analyst Jersey City
Skills & Focus: Technical Support, Application Support, Equities, Derivatives, Technical Investigation, Client Support, Software Defects, Service Restoration, Business Continuity, Growth Culture
About the Company: The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support t…
Experience: Up to 3 years
Type: Full-time

Fidessa (An Ion Group Company)

Trading Support Analyst Jersey City
Skills & Focus: Trading Support, Equities Trading, Risk Management, Customer Service, Training, Technical Account Management, Financial Products, On-site Support, Problem Resolution, Client Interaction
About the Company: Fidessa provides exceptional trading, investment, and information solutions for the world's financial community. Their products serve buy-side and sell-side gl…
Experience: Up to 4 years
Type: Full-time

State Street

Senior Client Support Analyst Princeton
Skills & Focus: RKS application, client support, diagnosing issues, communication, Software Development Life Cycle, Agile development, documentation, portfolio management, team collaboration, problem solving
About the Company: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world, providing investment servicing, data & analyt…
Experience: Experience in portfolio management, accounting, operations preferred. Experience in financial software development environment and exposure to Software Development Life Cycle and Agile development preferred.
Salary: $70,000 - $107,500 Annual
Type: Full-time
Benefits: Generous medical care, insurance and savings plans, flexible Work Programs, development programs and educational suppor…
Application Development Support Lead Princeton
Skills & Focus: C++, Windows environment, SQL, Oracle, production support, bug fixes, financial market domain, development tasks, communication skills, team player
About the Company: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re …
Experience: Several years of C++ development and experience on Windows
Salary: $110,000 - $170,000 Annual
Benefits: We offer a collaborative environment where technology skills and innovation are valued in a global organization. Our be…

Canary Technologies Corp

Director of Customer Support New York City
Skills & Focus: customer support, leadership, customer satisfaction, operational efficiencies, data analysis, support processes, KPI, team building, technology solutions, interpersonal skills
About the Company: Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ ho…
Experience: 5+ years of leadership experience in Customer Support or Customer Success in a tech/SaaS environment.
Salary: $150,000 - $225,000
Type: Full Time
Benefits: Canary Days, Self Improvement Club, Professional Development Chats, Travel Reimbursement, Personal Travel Reimbursement.

Sigma Computing

Technical Support Engineer New York City
Skills & Focus: analytics, SQL, data modeling, technical support, customer experience, collaboration, cloud service, troubleshooting, performance optimization, visualization
About the Company: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for t…
Experience: 2+ years of industry experience supporting enterprise products for data analytics.
Salary: $90k - $125k
Type: Full-time
Benefits: Equity, Generous health benefits, Flexible time off policy, Paid bonding time for all new parents, Traditional and Roth…

New York Road Runners

Mobile App Support Associate New York City
Skills & Focus: mobile app, testing, support, performance monitoring, customer service, digital products, iOS, Android, communication skills, collaboration
About the Company: New York Road Runners (NYRR) was founded in 1958 when a small group of passionate runners vowed to bring running to the people, and has grown from a local runn…
Experience: Experience working with technical teams, Familiarity with digital tracking and mobile apps, Past role working with digital products
Salary: 22.00/hour
Type: Part-time

City Of New York

Director of User Support New York City
Skills & Focus: User Support, help desk, call center, leadership, communications, City systems, technical support, training, problem resolution, customer experience
Benefits: The City of New York offers a comprehensive set of benefits and programs to employees, including health insurance, pens…

Cloudflare

Customer Solutions Engineer (CSE) New York City
Skills & Focus: Customer Solutions Engineer, technical advisor, Cloudflare platform, customer lifecycle, technical support, internet protocols, scripting languages, problem-solving, client management, security aspects
About the Company: Cloudflare is on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites and properties for c…
Experience: 3+ years of prior post-sales customer relationship management
Salary: Estimated annual salary of $125,000 - $175,000 depending on location
Type: Full-time
Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Ferti…

Doubleverify

Technical Writer New York City
Skills & Focus: Technical Writing, Documentation, B2B, User Guides, Collaboration, Knowledge Management, Analytics Glossaries, Communication Skills, FreshDesk, Markdown
About the Company: DoubleVerify (DV) is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency…
Experience: 3-5 years of relevant work experience
Salary: $72,000-156,000
Type: Hybrid / in office 3 days a week
Benefits: Eligible for bonus/commission, equity, and benefits.
Technical Writer New York City
Skills & Focus: Technical Writing, Documentation, B2B, User Guides, Collaboration, Knowledge Management, Analytics Glossaries, Communication Skills, FreshDesk, Markdown
About the Company: DoubleVerify (DV) is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency…
Experience: 3-5 years of relevant work experience
Salary: $72,000-156,000
Type: Hybrid / in office 3 days a week
Benefits: Eligible for bonus/commission, equity, and benefits.
Technical Writer New York City
Skills & Focus: Technical Writing, Documentation, B2B, User Guides, Collaboration, Knowledge Management, Analytics Glossaries, Communication Skills, FreshDesk, Markdown
About the Company: DoubleVerify (DV) is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency…
Experience: 3-5 years of relevant work experience
Salary: $72,000-156,000
Type: Hybrid / in office 3 days a week
Benefits: Eligible for bonus/commission, equity, and benefits.

Uipath

Product Support Engineer - External New York City
Skills & Focus: Product Support, Robotic Process Automation, Customer Feedback, Escalation, Troubleshooting, Debugging, OOP, Scripting, APIs, Multi-tier Web App Architecture
About the Company: The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise s…
Experience: 3-7 years in support
Type: Full time

Figma

Technical Learning Specialist New York City
Skills & Focus: technical support, training programs, SaaS products, customer queries, learning materials, collaboration, training effectiveness, cross-functional teams, employee development, customer satisfaction
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 3-5 years
Salary: $122,000 - $215,000 USD
Type: Full-time
Benefits: Figma offers equity to employees, along with health, dental & vision, retirement with company contribution, parental le…

Shopmy

Director, Product Support New York City
Skills & Focus: Product Support, Customer Support, Technical Support, Product Operations, Leadership, Support Team, Process Improvement, Troubleshooting, Customer Experience, SaaS
About the Company: ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns t…
Experience: 8+ years in Customer Support, Technical Support, or Product Operations, with at least 3+ years in a leadership role
Salary: $150,000 - $180,000 USD
Type: Full-time
Benefits: Medical & Dental Coverage at 70%, Equity in ShopMy, Flexible PTO, 14 weeks of parental leave, Reimbursements up to $200…

Datadog

Technical Support Engineer - Skillbridge Veteran Program (Contract) New York City
Skills & Focus: technical support, client interactions, product demo, onboarding, service member, program, team, communication, customer success, Linux
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Active duty service member approved via the Skillbridge Program
Type: Contract
Benefits: Best-in-breed onboarding, intra-departmental mentor and buddy program, continuous professional development, product tra…

Eliseai

Associate Solutions Engineer New York City
Skills & Focus: customer support, technical proficiency, SQL queries, data-driven, analytical skills, written communication, CRM systems, bug investigation, client onboarding, issue resolution
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundati…
Experience: Bachelor's degree in Computer Science or equivalent field; experience with support software and CRMs is a plus.
Salary: $75,000 - $100,000
Type: Full-time
Benefits: Equity in the company in the form of stock options, Medical, Dental, and Vision premiums covered at 100%, Fully paid pa…

Meta

Developer Support Engineer New York City
Skills & Focus: developer support, programming languages, JavaScript, coding, technical documentation, troubleshooting, bug fixes, customer feedback, product management, effective communication
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 3+ years of experience with a programming language and 2+ years in developer support or outreach
Salary: $95,000/year to $138,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including a bonus, equity, and additional compensation details can be found at Meta's benefits pag…

The Bank

Applications Technical Specialist New York City
Skills & Focus: applications, technical support, analytical skills, business requirements, troubleshooting, loan servicing, LoanIQ, report development, application installation, vendor interface

Retool

Escalation Engineering Lead New York City
Skills & Focus: technically-excellent, customer support, incident management, B2B SaaS, cloud infrastructure, technical leadership, mentorship, cross-functional collaboration, problem-solving, fullstack development
About the Company: Retool is building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, mak…
Experience: 8+ years of technical experience, with at least 3 years managing technical teams in a customer-facing environment, preferably in a B2B SaaS company.
Salary: $205,400 - $278,000 USD
Type: Full-time
Benefits: Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k).
Support Engineering Lead New York City
Skills & Focus: Technical Customer Experience, Support Engineering, management, customer support, B2B enterprise software, data architecture, networking, KPI, cross-functional, continuous improvement
About the Company: Retool is building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, mak…
Experience: 4+ years leading technical customer facing teams at a senior manager or director level, 6+ years of experience working in a Support Engineering function for developer focused products.
Salary: $169,300 - $229,100 USD
Type: Full-time
Benefits: comprehensive benefit plan, including medical, dental, vision, and 401(k)

Kyivstar.Tech

Technical Support Engineer for TPMS New York City
Skills & Focus: Technical Support, TPMS, Telecom, Project Management, System Maintenance, High-Performance Systems, Web Solutions, Mobile Solutions, Innovation, Entrepreneurial Culture
About the Company: Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diya.City, a subsidiary of Kyivstar, one of Ukraine's largest telecommunications operators. Th…

Uncommon Schools

IT Support Team Lead New York City
Skills & Focus: IT Support, Team Management, Customer Service, Data Management, Edtech, Data Quality, Process Improvement, Stakeholder Engagement, Problem Solving, Training

Braze

Escalation Manager New York City
Skills & Focus: escalation management, customer satisfaction, cross-functional collaboration, process improvement, technical support, problem management, data-driven decision-making, root cause analysis, customer engagement, operational excellence
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 10+ years
Salary: $117,400.00 - $143,500.00/year
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Datadog

Manager 1, Technical Escalation Engineering New York City
Skills & Focus: Technical Escalation, Engineering, Customer Engagement, Mentorship, Problem-solving, Documentation, Onboarding, Technical Solutions, Collaboration, Product Development
About the Company: Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in t…
Experience: previous experience leading a team
Salary: $108,000 — $144,000 USD
Type: Full-time
Benefits: healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursem…
Technical Escalations Engineer 2 (SaaS) New York City
Skills & Focus: SaaS, APIs, webhooks, OAuth, integration, debugging, REST, customer engagement, problem-solving, technical excellence
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Salary: $85,000 — $113,000 USD
Type: Full-time
Benefits: healthcare, dental, parental planning, mental health benefits, a 401(k) plan and match, paid time off, fitness reimburs…

Explo

Solutions Engineer New York City
Skills & Focus: customer support, technical questions, data infrastructure, customer journey, voice of the customer, technical issues, product improvements, SQL, Javascript, APIs
About the Company: Explo makes it easy for companies to build customer-facing dashboards, replacing the need for a full-fledged analytics team. We’re a well funded, early stage s…
Experience: Previous experience in a customer-facing role is a plus
Salary: Competitive compensation range from $120k to $180k
Benefits: Unlimited PTO, Monthly lunch stipend, One Medical membership, 401k, Comprehensive health, vision and dental insurance

Modern Treasury

Technical Support Specialist New York City
Skills & Focus: Technical Support, Customer Support, APIs, SQL, Incident Management, Reconciliation Operations, Project Management, Process Improvement, Data-driven, Customer Feedback
About the Company: Modern Treasury is the operating system for money movement. Our payment operations platform combines a suite of APIs and dashboards to help companies unlock ne…
Experience: 4+ years experience in customer facing roles at B2B SaaS companies

Intuit

Service and Support Representative New York City
Skills & Focus: Software Engineering, Data, Customer Success, Tax, Product Management, Corporate Strategy, Legal, Information Technology, Marketing, Human Resources
Salary: $149,000 - $195,000
Type: Full-time

Intenseye

Application Support Specialist New York City
Skills & Focus: Application Support, Customer Service, Troubleshooting, Design Assistance, Integration Assistance, Health & Safety, SaaS, AI, Enterprise Customers, Global
About the Company: Intenseye is a disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leader…

Rocket Money

Team Leader, Customer Support New York City
Skills & Focus: customer support, leadership, B2C technology, coaching, mentoring, process improvements, troubleshooting, product feedback, resource allocation, customer experience
About the Company: Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their f…
Experience: At least 3 years of experience in a customer service, or relevant role
Salary: $50,000 - $65,000/year + bonus + benefits
Benefits: Health, Dental & Vision Plans, Life Insurance, Long/Short Term Disability, Competitive Pay, 401k Matching, Team Member …

Offchain Labs

IT Systems Administrator New York City
Skills & Focus: blockchain, decentralized, technical support, IT infrastructure, Ethereum scaling, troubleshooting, employee support, problem-solving, collaborative culture, innovation
About the Company: At Offchain Labs, we are not just building products — we’re leading a movement. We are committed to creating a decentralized, secure, and transparent future th…
Type: Full-time

Alchemy

Solutions Engineer New York City
Skills & Focus: technical support, customer experience, customer needs, product feedback, stakeholder relationships, product development, blockchain technologies, Web3, analytical skills, troubleshoot technical issues
About the Company: Alchemy is the only complete developer platform that offers powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infrastru…
Experience: 1+ years of experience in a software development role
Salary: $120,000 - $200,000 annually
Type: Full-time
Benefits: Comprehensive medical, dental, and vision coverage, 401k, unlimited flexible time off

Captions

Customer Support Agent New York City
Skills & Focus: customer support, troubleshoot, Intercom, technical issues, cross-functional teams, proactive, CRM tools, problem-solver, video editing software, customer inquiries
About the Company: Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos fo…
Experience: 1+ years in customer support role
Type: Full-time
Benefits: Comprehensive medical, dental, and vision plans; 401K with employer match; Commuter Benefits; Catered lunch multiple da…

Alchemy

Customer Engineering Role New York City
Skills & Focus: customer experience, technical support, stakeholder management, product feedback, blockchain, crypto, analytical skills, problem solving, communication skills, startups
About the Company: Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infra…
Experience: 1+ years of experience in a software development role
Salary: $120,000 - $300,000 annually
Type: Full-time
Benefits: Competitive compensation including base salary and equity, comprehensive medical, dental, and vision coverage, 401k, un…

Cloudflare

Technical Account Manager New York City
Skills & Focus: technical account manager, customer support, networking protocols, security products, customer satisfaction, technical problem-solving, cloudflare products, escalation management, incident response, collaborative engagement
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities
Salary: $127,000 - $155,000
Type: Full-time

Octaura

Market & Client Support Associate New York City
Skills & Focus: market support, client support, trade-related issues, customer relationship management, technical issues, finance, economics, client experience, collaborative, communication skills
About the Company: Octaura is reimagining the way these markets trade, with efficiency, transparency and simplicity at the heart of what we do. We bring trading capabilities, dat…
Experience: 6 months+ years in client support within FinTech or Financial Services
Salary: $80,000 - $100,000
Type: Full-time
Benefits: Competitive compensation and equity, Flexible Paid Time Off, Competitive Parental Leave, Daily breakfast, coffee and sn…

Dataiku

Cloud Support Engineer New York City
Skills & Focus: customer support, live chat, troubleshooting, cloud technologies, SaaS, Python, SQL, APIs, data science, technical issues
About the Company: At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a…
Experience: At least 3-4 years of experience in a client-facing technical role (e.g. support engineer, CSE, TAM, etc.)
Salary: $90,000 - $120,000 USD
Benefits: Dataiku offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending ac…

Nyc Department Of Design And Construction

Application Support Specialist New York City
Skills & Focus: Application Support, Technical Writing, Troubleshooting, End-User Training, Business Analysis, Custom-Built Applications, Off-the-Shelf Applications, Project Management, Documentation, Software Issues
About the Company: The NYC Department of Design and Construction is responsible for a variety of public works projects in the New York City area, focusing on technology and innov…
Type: Full Time
Application Support Specialist New York City
Skills & Focus: Application Support, Technical Writing, Troubleshooting, End-User Training, Business Analysis, Custom-Built Applications, Off-the-Shelf Applications, Project Management, Documentation, Software Issues
About the Company: The NYC Department of Design and Construction is responsible for a variety of public works projects in the New York City area, focusing on technology and innov…
Type: Full Time
Application Support Specialist New York City
Skills & Focus: Application Support, Technical Writing, Troubleshooting, End-User Training, Business Analysis, Custom-Built Applications, Off-the-Shelf Applications, Project Management, Documentation, Software Issues
About the Company: The NYC Department of Design and Construction is responsible for a variety of public works projects in the New York City area, focusing on technology and innov…
Type: Full Time

Via

Product Support and Operations Specialist New York City
Skills & Focus: technical support, partner support, operations, communication, problem solver, product improvement, cross-functional, ticket resolution, analytical skills, customer-facing
About the Company: Via is building technology that transforms transportation systems globally, focusing on modern, efficient public transportation. Founded in 2012, it delivers A…
Experience: 1-3 years
Salary: $65,000 - $75,000
Type: Full-time
Benefits: Generous benefits package including free medical plans and 401K matching.

Eliseai

Solutions Engineer (Product Expert) New York City
Skills & Focus: Solutions Engineer, SaaS, product launch, technical support, troubleshooting, CRM tools, quality assurance, cross-functional teams, communication skills, problem-solving
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundati…
Experience: 3+ years of experience in a Solutions Engineer role at a SaaS company
Salary: $120,000 - $150,000
Type: Full-time
Benefits: Equity in stock options, medical, dental and vision premiums covered at 100%, fully paid parental leave, commuter benef…

Stripe

Enterprise Support Team Member New York City
Skills & Focus: troubleshooting, user experience, support, escalation management, technical issues, data analysis, stakeholder management, communication skills, support documentation, initiative leadership
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: Experience managing relationships with large, complex stakeholders; Technical aptitude; Ability to problem solve in a changing environment.
Type: Full-time
Benefits: Flexible working hours, opportunity for career growth, work-life balance.

Rain

Customer Experience Manager New York City
Skills & Focus: customer experience, support, collaboration, operational improvements, client journey, metrics driven, problem solving, communication skills, knowledge bases, FinTech
About the Company: Rain is empowering the next generation of money and financial products globally.
Experience: Minimum 3 years owning customer support or client experience processes
Salary: $75,000-$120,000
Type: Full-time
Benefits: Unlimited time off, Flexible working, Health and Wellness benefits, Team summits

Persona

Core Solutions Engineer New York City
Skills & Focus: technical support, customer engagement, solutions engineering, relationship building, APIs, web development, problem-solving, multitasking, collaboration, customer success
About the Company: Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more impor…
Experience: 3+ years
Salary: $100,000 - $130,000 a year
Type: Full-time
Benefits: Medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benef…

Meta

Developer Support Engineer New York City
Skills & Focus: developer support, technical solutions, complex issue resolution, knowledge base, cross-functional coordination, app developers, problem-solving skills, customer relations management, support journeys, 2D and mobile apps
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years in technical support
Salary: $141,000/year to $197,000/year + bonus + equity + benefits
Type: Full Time
Benefits: In addition to base compensation, Meta offers benefits.

Pontera

Senior Manager, Customer Support New York City
Skills & Focus: Leadership, Team Management, Customer Support, Engagement, Process Improvement, Documentation, Communication, Collaboration, Project Management, Customer Experience
About the Company: Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing thei…
Experience: Six or more years of experience in support, including the management of specialist teams.
Salary: $140,000-$160,000 Annually
Type: Full-time
Benefits: Comprehensive & affordable insurance benefits with a variety of plan options, 401(k) with employer match, paid parental…

Yext

Technical Support Specialist New York City
Skills & Focus: Technical Support, Client Success, Troubleshooting, SLA adherence, Data management, Excel, SQL, ZenDesk, Customer-facing experience, Problem-solving orientation
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands …
Experience: 1+ years of professional work experience, ideally in a customer support/contact center environment
Salary: $48,150 — $74,000 USD
Type: Full-time
Benefits: Comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-te…

Stripe

Enterprise Support Team Member New York City
Skills & Focus: troubleshooting, support experience, escalations, user experience, incident management, product expertise, analytical thinking, communication skills, customer service, project management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Enterprise Support Team Member New York City
Skills & Focus: troubleshooting, support experience, escalations, user experience, incident management, product expertise, analytical thinking, communication skills, customer service, project management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Enterprise Support Team Member New York City
Skills & Focus: troubleshooting, support experience, escalations, user experience, incident management, product expertise, analytical thinking, communication skills, customer service, project management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…

Parachute Health

Customer Experience Associate New York City
Skills & Focus: customer support, healthcare, technical operations, problem-solving, empathy, communication, collaboration, start-up environment, Microsoft applications, Google Workspace
About the Company: Parachute Health is on a mission to make sure that every patient gets the medical equipment they need at discharge in a timely manner, driving efficiency throu…
Experience: Experience supporting end users within the early-stage startup world or technology retail.
Salary: $55K
Type: Hybrid
Benefits: Medical, Dental, and Vision insurance; 401(k) Retirement Plan; Annual Company Wide Bonus; Flexible Vacation Policy; Sum…

Mercury

Customer Trust Strategist New York City
Skills & Focus: Customer Support, Legal, Legal Support, Compliance, Customer Experience, Escalation Process, Training Programs, Process Improvement, Communication, Problem-Solving
About the Company: Mercury is focused on providing banking and financial solutions to startups, enabling them to achieve their goals with ease.
Experience: 3-5 years of experience in legal support, legal operations, or a related field
Salary: $95,600 - $132,800 USD or CAD 100,400 - 125,500
Benefits: includes base salary, equity (stock options), and benefits

Nomura Holdings, Inc.

Associate - eClient Solutions Futures & Options Connectivity New York City
Skills & Focus: Client support, Futures trading, FIX protocol, Order flow monitoring, Client onboarding, Risk management, Trade execution, Collaboration, Troubleshooting, Project management
About the Company: Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura servic…

Meta

Developer Support Engineer New York City
Skills & Focus: Developer support, Technical issues, Problem solving, Escalated issues, Cross-functional teams, Technical solutions, Customer Relationship Management, Unity, Typescript, Virtual Reality
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 3+ years of experience in technical support.
Salary: $109,000/year to $165,000/year
Type: Full Time
Benefits: Meta offers benefits including equity and bonuses.

Icapital

Product Support Engineer New York City
Skills & Focus: product support, technical support, client-facing, troubleshooting, APIs, databases, problem resolution, cloud-based technologies, WealthTech, communication skills
About the Company: iCapital is powering the world’s alternative investment marketplace with a financial technology platform that services approximately $209 billion in global cli…
Experience: 3+ years of experience in a client-facing technical support
Salary: $100,000 to $125,000
Type: Full-time
Benefits: Compensation package including salary, equity for all full-time employees, an annual performance bonus, employer matche…

Order.Co

Support Specialist I New York City
Skills & Focus: customer support, troubleshooting, problem-solving, communication, expectations management, documentation, collaboration, continuous improvement, customer experience, issue resolution

Jane Street

Client Trade Support New York City
Skills & Focus: Client Trade Support, Client-facing trading, Equities, Options, Unix environment, Customer service, FIX connectivity, Technical questions, Data queries, Team-centric environment
About the Company: Jane Street is a financial services firm that employs a quantitative and research-driven approach to trading and investing.
Experience: 2+ years of experience in electronic equity or options execution
Type: Full-time

Metergy Solutions

Client Success Specialist New York City
Skills & Focus: Client Success, B2B, utility consumption, billing, data analysis, customer relationship, communication skills, problem-solving, project management, technical resources
About the Company: Metergy Solutions has brought turnkey solutions to clients for over 20 years, supplying, installing and remotely reading meters to measure individual suite con…
Experience: Post-secondary education or equivalent work experience and/or prior related work experience in utility metering or billing.
Salary: $40,000 - $60,000 a year
Type: Permanent (Non-Union) / Hybrid
Benefits: Excellent health coverage and life insurance benefits, Company-paid Long-Term Disability and Basic Life Coverage, Flexi…

Pocus

Technical Support Engineer New York City
Skills & Focus: Technical Support, B2B SaaS, APIs, Salesforce, SQL, problem-solving, customer success, automation, consultative, communication
About the Company: Pocus exists to supercharge GTM teams. We make every rep a 10x seller and have created the world's most powerful, AI-native prospecting platform.
Experience: 2-4 years of relevant experience in Technical Support role at a B2B SaaS company preferred
Salary: $90,000 to $140,000
Type: Full time
Benefits: Best in class medical, dental, and vision plans, a monthly wellness stipend, 401K, access to mentorship programs, 10 co…

Nyc Department Of Consumer And Worker Protection (Dcwp)

Case Support Associate New York City
Skills & Focus: case support, administrative tasks, research, community outreach, quality assurance, stakeholder liaison, electronic business records, settlement offers, data processing, legal operations
About the Company: The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP …
Type: Permanent
Benefits: This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.
Case Support Associate New York City
Skills & Focus: case support, administrative tasks, research, community outreach, quality assurance, stakeholder liaison, electronic business records, settlement offers, data processing, legal operations
About the Company: The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP …
Type: Permanent
Benefits: This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.
Case Support Associate New York City
Skills & Focus: case support, administrative tasks, research, community outreach, quality assurance, stakeholder liaison, electronic business records, settlement offers, data processing, legal operations
About the Company: The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP …
Type: Permanent
Benefits: This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.

Notion

Premium Support Agent New York City
Skills & Focus: technical support, B2B, customer success, account management, REST APIs, troubleshooting, Linux, NoSQL, communication skills, strategic mindset
About the Company: Notion is a company on a mission to empower individuals and teams to customize their software for various needs and challenges. Founded in 2016, Notion has a d…
Experience: 10+ years in B2B customer-facing technical roles
Salary: $145,000 - $180,000
Type: Full-time
Benefits: Highly competitive cash compensation, equity, and benefits

Captions

CX Enablement Lead, Customer Support New York City
Skills & Focus: Enablement, Customer Experience, Training programs, Documentation, Change Management, Cross-Functional Collaboration, Onboarding, AI tools, Knowledge Management, Customer Support
About the Company: Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos fo…
Experience: 5+ years in Enablement, Learning & Development, or Customer Experience Operations, ideally in a B2B SaaS environment
Salary: $90K – $150K
Type: Full time
Benefits: Comprehensive medical, dental, and vision plans; 401K with employer match; Commuter Benefits; Catered lunch multiple da…

Glean

Designated Technical Support Engineer New York City
Skills & Focus: technical support, customer experience, problem solving, troubleshooting, system integrations, cloud technologies, REST API, data-driven, customer solutions, collaborative communication
About the Company: We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will…
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment and time-off policy, 401k, Com…

Pure Storage

Designated Services Engineer (DSE) New York City
Skills & Focus: technical support, cloud, Kubernetes, Docker, troubleshooting, customer engagement, incident ownership, DevOps tools, problem-solving, documentation
About the Company: Pure Storage is an innovative company fundamentally reshaping the data storage industry, celebrated for its growth and commitment to customer relationship buil…
Experience: Minimum 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts.
Salary: $115,000 - $173,000
Type: Full-time
Benefits: Flexible time off, wellness resources, and company-sponsored team events.

Cloudflare

Customer Solutions Engineer New York City
Skills & Focus: technical advisor, customer lifecycle, Cloudflare platform, customer retention, technical best practices, relationship building, technical escalations, scripting language, OSI model, Cloudflare products
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 5-8 years of prior post-sales customer relationship management
Salary: $125,000 - $202,000
Type: Full-time

Sigma Computing

Technical Support Manager New York City
Skills & Focus: Technical Support, Customer Experience, Data Platforms, SQL, Business Intelligence, Process Improvements, Team Management, Cloud Analytics, SaaS, Collaboration Tools
About the Company: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for t…
Experience: 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role.
Salary: $130k - $160k
Type: Full-time
Benefits: Equity, generous health benefits, flexible time off policy, paid bonding time for all new parents, Traditional and Roth…

Mashgin

Deployment and Installation Specialist New York City
Skills & Focus: deployment, installation, customer support, technology, hardware, check out, communication skills, problem solving, customer experience, remote
About the Company: At Mashgin, we have developed a successful and innovative point-of-sale experience that uses computer vision and AI to make checkout nearly instantaneous. Our …
Experience: Intermediate-level
Type: Full-time

Flex

Senior Customer Success Agent New York City
Skills & Focus: customer success, escalations, mentoring, customer inquiries, process improvements, SME, collaboration, feedback, customer service, Zendesk
About the Company: Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It enables users to pay rent throughout the month …
Experience: Minimum of 2-3 years in an escalation support role.
Salary: $90,000-$100,000
Type: Full-time
Benefits: Competitive pay, 100% company-paid medical, dental, and vision, 401(k) + company equity, unlimited PTO, parental leave,…

Hinge

Zendesk Specialist New York City
Skills & Focus: Zendesk, Trust & Safety, external tooling, Scaled Operations, Product, Engineering, Education, Ops, support, infrastructure
About the Company: Hinge is the dating app designed to be deleted. We’re on a mission to inspire intimate connection to create a less lonely world.

Primerx.Io

Enterprise Support Analyst Uniondale
Skills & Focus: technical support, Enterprise pharmacy, Citrix, Azure, troubleshooting, customer service, hardware issues, software issues, support experience, communication
About the Company: PrimeRx.io is a company that specializes in providing technical support and solutions for pharmacy enterprises.

Primerx

Pharmacy Application Tech Support L1 Uniondale
Skills & Focus: tech support, pharmacy management software, customer service, API Interface, hardware support, network support, phone support, email support, chat support, customer communication
About the Company: PrimeRx is a pharmacy management software provider that offers innovative solutions for independent, long term care, specialty, mail order, regional & national…
Type: Full-time