80 Technical And Product Support jobs in New York City.

Hiring now: Application Support Analy @ Dash, Technical Support Analyst @ Ion Market, Firstline Support Analyst @ Fidessa An, Evaluation Engr @ Dover, Application Development S @ State Stre, Support Engr L1 Support @ N8N, Application Support Engr @ Barracuda , Dir Of User Support @ City Of Ne, Quality Assurance Lead @ Oura, Technical Writer @ Doubleveri.Explore more at jobswithgpt.com.

🔥 Skills

technical support (19) customer support (16) Collaboration (15) Application Support (11) Documentation (11) problem solving (10) SQL (10) Troubleshooting (10) troubleshooting (9) communication (8)

đź“Ť Locations

New York City (71) Jersey City (5) Princeton (3) Somerset (1)
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Dash

Application Support Analyst Jersey City
Skills & Focus: Application Support, Financial Technology, Technical Support, Software Applications, Automation, User Support, Collaboration, Solutions Implementation, Operational Support, DASH Teams
About the Company: DASH is a fast-paced Financial Technology service provider.

Ion Markets

Technical Support Analyst Jersey City
Skills & Focus: Technical Support, Application Support, Equities, Derivatives, Technical Investigation, Client Support, Software Defects, Service Restoration, Business Continuity, Growth Culture
About the Company: The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support t…
Experience: Up to 3 years
Type: Full-time
Senior Technical Support Analyst Jersey City
Skills & Focus: technical support, application support, equities, derivatives, service restoration, capacity planning, Business Continuity, software defects, client support, technical account management
About the Company: The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support t…

Fidessa (An Ion Group Company)

First-Line Support Analyst Jersey City
Skills & Focus: First-Line Support, client services, production support, problem solving, multi-tasking, trade support, technical account management, financial products, innovation, team player
About the Company: Fidessa provides exceptional trading, investment, and information solutions for the world's financial community, serving global institutions and investment ban…
Experience: recent grad or a few years' experience
Type: Full-time
Trading Support Analyst Jersey City
Skills & Focus: Trading Support, Equities Trading, Risk Management, Customer Service, Training, Technical Account Management, Financial Products, On-site Support, Problem Resolution, Client Interaction
About the Company: Fidessa provides exceptional trading, investment, and information solutions for the world's financial community. Their products serve buy-side and sell-side gl…
Experience: Up to 4 years
Type: Full-time

Dover Corporation

Evaluation Engineer Princeton
Skills & Focus: cloud-based applications, machine vision, engineering principles, image analysis, ticket-based queue, customer samples, technical support, standard based solutions, analytical skills, documentation
About the Company: Dover is a diversified global manufacturer with annual revenue of over $8 billion, providing product identification, packaging intelligence, and connected prod…
Experience: 2+ years of practical Engineering experience, Co-Op or internships.
Type: Hybrid

State Street

Application Development Support Lead Princeton
Skills & Focus: C++, Windows environment, SQL, Oracle, production support, bug fixes, financial market domain, development tasks, communication skills, team player
About the Company: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re …
Experience: Several years of C++ development and experience on Windows
Salary: $110,000 - $170,000 Annual
Benefits: We offer a collaborative environment where technology skills and innovation are valued in a global organization. Our be…
Senior Client Support Analyst Princeton
Skills & Focus: RKS application, client support, diagnosing issues, communication, Software Development Life Cycle, Agile development, documentation, portfolio management, team collaboration, problem solving
About the Company: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world, providing investment servicing, data & analyt…
Experience: Experience in portfolio management, accounting, operations preferred. Experience in financial software development environment and exposure to Software Development Life Cycle and Agile development preferred.
Salary: $70,000 - $107,500 Annual
Type: Full-time
Benefits: Generous medical care, insurance and savings plans, flexible Work Programs, development programs and educational suppor…

N8n

Support Engineer | L1 Support Somerset
Skills & Focus: support, JavaScript, DNS, HTTP/HTTPS, TCP/IP, customer satisfaction, communication, time management, escalation management, technical support
About the Company: n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code …
Experience: At least 1-2 years of support engineering experience
Type: Full time
Benefits: Competitive compensation, Ownership, Work/life balance, Health & wellness, Future planning, Financial security, Career …

Barracuda Fx

Application Support Engineer (Trading Systems) New York City
Skills & Focus: Application Support, Trading Systems, foreign exchange, system operation, troubleshoot problems, customer support, mission critical systems, system upgrades, reliable service, engineering-focused
About the Company: Barracuda FX (part of the ION Group) is a leading provider of end-to-end, front-office foreign exchange platforms for medium and large sell-side banks. We prov…
Application Support Engineer (Trading Systems) New York City
Skills & Focus: Application Support, Trading Systems, foreign exchange, system operation, troubleshoot problems, customer support, mission critical systems, system upgrades, reliable service, engineering-focused
About the Company: Barracuda FX (part of the ION Group) is a leading provider of end-to-end, front-office foreign exchange platforms for medium and large sell-side banks. We prov…
Application Support Engineer (Trading Systems) New York City
Skills & Focus: Application Support, Trading Systems, foreign exchange, system operation, troubleshoot problems, customer support, mission critical systems, system upgrades, reliable service, engineering-focused
About the Company: Barracuda FX (part of the ION Group) is a leading provider of end-to-end, front-office foreign exchange platforms for medium and large sell-side banks. We prov…

City Of New York

Director of User Support New York City
Skills & Focus: User Support, help desk, call center, leadership, communications, City systems, technical support, training, problem resolution, customer experience
Benefits: The City of New York offers a comprehensive set of benefits and programs to employees, including health insurance, pens…

Oura

Quality Assurance Lead New York City
Skills & Focus: Quality Assurance, Data Analysis, Customer Support, Performance Metrics, Process Improvement, Project Management, Interpersonal Communication, Zendesk, Data Visualization, Collaboration
About the Company: Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of th…
Experience: 1+ year of experience in customer support with 4+ years in a QA position
Salary: $93,000 - $116,000
Type: Full-time
Benefits: Competitive salary, health, dental, vision insurance, mental health resources, an Oura Ring, paid time off, paid sick l…

Doubleverify

Technical Writer New York City
Skills & Focus: Technical Writing, Documentation, B2B, User Guides, Collaboration, Knowledge Management, Analytics Glossaries, Communication Skills, FreshDesk, Markdown
About the Company: DoubleVerify (DV) is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency…
Experience: 3-5 years of relevant work experience
Salary: $72,000-156,000
Type: Hybrid / in office 3 days a week
Benefits: Eligible for bonus/commission, equity, and benefits.
Technical Writer New York City
Skills & Focus: Technical Writing, Documentation, B2B, User Guides, Collaboration, Knowledge Management, Analytics Glossaries, Communication Skills, FreshDesk, Markdown
About the Company: DoubleVerify (DV) is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency…
Experience: 3-5 years of relevant work experience
Salary: $72,000-156,000
Type: Hybrid / in office 3 days a week
Benefits: Eligible for bonus/commission, equity, and benefits.
Technical Writer New York City
Skills & Focus: Technical Writing, Documentation, B2B, User Guides, Collaboration, Knowledge Management, Analytics Glossaries, Communication Skills, FreshDesk, Markdown
About the Company: DoubleVerify (DV) is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency…
Experience: 3-5 years of relevant work experience
Salary: $72,000-156,000
Type: Hybrid / in office 3 days a week
Benefits: Eligible for bonus/commission, equity, and benefits.

Everly Health

Software Engineer - Technical Support Specialist New York City
Skills & Focus: Software Engineer, Technical Support, systems monitoring, issue tracking, ticket management, Ruby on Rails, PostgreSQL, AWS, collaborative, problem solving
About the Company: Everly Health's mission is to transform lives with modern, diagnostics-driven care, and we believe that the future of healthcare is meeting people where they a…

Figma

Technical Learning Specialist New York City
Skills & Focus: technical support, training programs, SaaS products, customer queries, learning materials, collaboration, training effectiveness, cross-functional teams, employee development, customer satisfaction
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 3-5 years
Salary: $122,000 - $215,000 USD
Type: Full-time
Benefits: Figma offers equity to employees, along with health, dental & vision, retirement with company contribution, parental le…

N8n

Support Engineer | L1 Support New York City
Skills & Focus: support, JavaScript, DNS, HTTP/HTTPS, TCP/IP, customer satisfaction, communication, time management, escalation management, technical support
About the Company: n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code …
Experience: At least 1-2 years of support engineering experience
Type: Full time
Benefits: Competitive compensation, Ownership, Work/life balance, Health & wellness, Future planning, Financial security, Career …

Talan

FX Application Support New York City
Skills & Focus: FX, Application Support, electronic execution, algorithmic trading, L1 support, L2 support, incident Management, customer relations, Release Management, static data management
About the Company: We are seeking a talented FX Application Support to join our team and work on FX IT projects.

Google

Technical Solutions Consultant III, gTech Ads New York City
Skills & Focus: customer support, technical troubleshooting, data analysis, Google Ads, product expertise, automation, problem solving, stakeholder communication, account management, product feedback
About the Company: Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support …
Experience: 3 years of experience coding in one or more programming languages (e.g., Java, Python, C++, etc.)
Salary: $123,000-$176,000
Type: Full-time
Benefits: Includes bonus, equity, and additional benefits.

Datadog

Manager 1, Technical Escalation Engineering New York City
Skills & Focus: Technical Escalation, Engineering, Customer Engagement, Mentorship, Problem-solving, Documentation, Onboarding, Technical Solutions, Collaboration, Product Development
About the Company: Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in t…
Experience: previous experience leading a team
Salary: $108,000 — $144,000 USD
Type: Full-time
Benefits: healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursem…

Intuit

Service and Support Representative New York City
Skills & Focus: Software Engineering, Data, Customer Success, Tax, Product Management, Corporate Strategy, Legal, Information Technology, Marketing, Human Resources
Salary: $149,000 - $195,000
Type: Full-time

Ramp

Developer Relations Manager New York City
Skills & Focus: APIs, integration, technical support, developer relations, product management, troubleshooting, documentation, community engagement, collaboration, communication
About the Company: Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor ma…
Experience: 3+ years in technical support, developer relations, product operations, product management or software engineering
Type: Full-time
Benefits: 100% medical, dental & vision insurance coverage for you, partially covered for your dependents, 401k (including employ…

Offchain Labs

IT Systems Administrator New York City
Skills & Focus: blockchain, decentralized, technical support, IT infrastructure, Ethereum scaling, troubleshooting, employee support, problem-solving, collaborative culture, innovation
About the Company: At Offchain Labs, we are not just building products — we’re leading a movement. We are committed to creating a decentralized, secure, and transparent future th…
Type: Full-time

Forter

Global Senior Director of Technical Customer Support New York City
Skills & Focus: technical support strategy, leadership, performance metrics, best practices, incident resolution, customer-centricity, collaboration, process improvement, customer education, budget management
About the Company: Forter is dedicated to providing businesses with a trust-based digital commerce experience by identifying consumer identity and isolating fraudsters.
Experience: 8+ years of customer service/support leadership roles
Type: Full-time
Benefits: Competitive salary, Restricted Stock Units (RSUs), Matching 401K Plan, Comprehensive health insurance (vision and denta…

Alchemy

Customer Engineering Role New York City
Skills & Focus: customer experience, technical support, stakeholder management, product feedback, blockchain, crypto, analytical skills, problem solving, communication skills, startups
About the Company: Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infra…
Experience: 1+ years of experience in a software development role
Salary: $120,000 - $300,000 annually
Type: Full-time
Benefits: Competitive compensation including base salary and equity, comprehensive medical, dental, and vision coverage, 401k, un…

Via

Product Support and Operations Specialist New York City
Skills & Focus: technical support, partner support, operations, communication, problem solver, product improvement, cross-functional, ticket resolution, analytical skills, customer-facing
About the Company: Via is building technology that transforms transportation systems globally, focusing on modern, efficient public transportation. Founded in 2012, it delivers A…
Experience: 1-3 years
Salary: $65,000 - $75,000
Type: Full-time
Benefits: Generous benefits package including free medical plans and 401K matching.

Nyc Department Of Design And Construction

Application Support Specialist New York City
Skills & Focus: Application Support, Technical Writing, Troubleshooting, End-User Training, Business Analysis, Custom-Built Applications, Off-the-Shelf Applications, Project Management, Documentation, Software Issues
About the Company: The NYC Department of Design and Construction is responsible for a variety of public works projects in the New York City area, focusing on technology and innov…
Type: Full Time
Application Support Specialist New York City
Skills & Focus: Application Support, Technical Writing, Troubleshooting, End-User Training, Business Analysis, Custom-Built Applications, Off-the-Shelf Applications, Project Management, Documentation, Software Issues
About the Company: The NYC Department of Design and Construction is responsible for a variety of public works projects in the New York City area, focusing on technology and innov…
Type: Full Time
Application Support Specialist New York City
Skills & Focus: Application Support, Technical Writing, Troubleshooting, End-User Training, Business Analysis, Custom-Built Applications, Off-the-Shelf Applications, Project Management, Documentation, Software Issues
About the Company: The NYC Department of Design and Construction is responsible for a variety of public works projects in the New York City area, focusing on technology and innov…
Type: Full Time

Meta

Developer Support Engineer New York City
Skills & Focus: developer support, technical solutions, complex issue resolution, knowledge base, cross-functional coordination, app developers, problem-solving skills, customer relations management, support journeys, 2D and mobile apps
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years in technical support
Salary: $141,000/year to $197,000/year + bonus + equity + benefits
Type: Full Time
Benefits: In addition to base compensation, Meta offers benefits.

Stripe

Enterprise Support Team Member New York City
Skills & Focus: troubleshooting, user experience, support, escalation management, technical issues, data analysis, stakeholder management, communication skills, support documentation, initiative leadership
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: Experience managing relationships with large, complex stakeholders; Technical aptitude; Ability to problem solve in a changing environment.
Type: Full-time
Benefits: Flexible working hours, opportunity for career growth, work-life balance.

Rain

Customer Experience Manager New York City
Skills & Focus: customer experience, support, collaboration, operational improvements, client journey, metrics driven, problem solving, communication skills, knowledge bases, FinTech
About the Company: Rain is empowering the next generation of money and financial products globally.
Experience: Minimum 3 years owning customer support or client experience processes
Salary: $75,000-$120,000
Type: Full-time
Benefits: Unlimited time off, Flexible working, Health and Wellness benefits, Team summits

Thanx

Customer Operations Generalist New York City
Skills & Focus: merchant configuration, integration configuration, technical support, operational issues, SaaS, fintech, restaurant industry, problem-solving, communication skills, process improvement
About the Company: Thanx is a leading loyalty and guest engagement platform for restaurants, helping brands grow customer lifetime value with lifecycle marketing automation and l…
Experience: 1-3 years
Salary: $17 - $19 USD
Type: Remote
Benefits: Equal Employment Opportunity employer

Yext

Technical Support Specialist New York City
Skills & Focus: Technical Support, Client Success, Troubleshooting, SLA adherence, Data management, Excel, SQL, ZenDesk, Customer-facing experience, Problem-solving orientation
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands …
Experience: 1+ years of professional work experience, ideally in a customer support/contact center environment
Salary: $48,150 — $74,000 USD
Type: Full-time
Benefits: Comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-te…

Pontera

Senior Manager, Customer Support New York City
Skills & Focus: Leadership, Team Management, Customer Support, Engagement, Process Improvement, Documentation, Communication, Collaboration, Project Management, Customer Experience
About the Company: Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing thei…
Experience: Six or more years of experience in support, including the management of specialist teams.
Salary: $140,000-$160,000 Annually
Type: Full-time
Benefits: Comprehensive & affordable insurance benefits with a variety of plan options, 401(k) with employer match, paid parental…

Parachute Health

Customer Experience Associate New York City
Skills & Focus: customer support, healthcare, technical operations, problem-solving, empathy, communication, collaboration, start-up environment, Microsoft applications, Google Workspace
About the Company: Parachute Health is on a mission to make sure that every patient gets the medical equipment they need at discharge in a timely manner, driving efficiency throu…
Experience: Experience supporting end users within the early-stage startup world or technology retail.
Salary: $55K
Type: Hybrid
Benefits: Medical, Dental, and Vision insurance; 401(k) Retirement Plan; Annual Company Wide Bonus; Flexible Vacation Policy; Sum…

Nyc Department Of Buildings

Digital Support Associate New York City
Skills & Focus: customer support, technical applications, inquiries, problem solver, communication materials, training activities, policy recommendations, Delegation, efficiency, digital support
Supervisor, Digital Support New York City
Skills & Focus: supervise, training, customer support, technical assistance, policy improvement, communication, problem solving, service levels, customer inquiries, team management
About the Company: The NYC Department of Buildings oversees the construction and maintenance of buildings and structures in New York City.
Type: Full-time

Gong

Customer Support Engineer New York City
Skills & Focus: Customer Support, Technical Issues, Zendesk, B2B SaaS, SQL, Troubleshooting, Integrations, Customer Experience, Process Improvement, Collaboration
About the Company: Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growt…
Experience: 5-10+ years in technical support, product support, or developer support roles
Salary: $88,000 - $98,000 USD
Type: Full-time
Benefits: Medical, dental, and vision plans; Wellbeing Fund; Mental Health benefits; 401(k); Education & learning stipend; Flexib…

Kyivstar.Tech

N/A New York City
Skills & Focus: IT company, technology solutions, product development, high-performance systems, innovation, entrepreneurial culture, mobile solutions, web solutions, technical support, challenge traditional approaches
About the Company: Kyivstar.Tech is a Ukrainian hybrid IT company, a resident of Diya City. It is a subsidiary of Kyivstar, one of the largest Ukrainian communications operators.…

Jane Street

Client Trade Support New York City
Skills & Focus: Client Trade Support, Client-facing trading, Equities, Options, Unix environment, Customer service, FIX connectivity, Technical questions, Data queries, Team-centric environment
About the Company: Jane Street is a financial services firm that employs a quantitative and research-driven approach to trading and investing.
Experience: 2+ years of experience in electronic equity or options execution
Type: Full-time

Regal

Customer Success Associate New York City
Skills & Focus: AI Agents, customer communications, support experience, customer tickets, event-driven communications platform, customer success team, problem solving, team collaboration, data analysis, customer-centric approach
About the Company: Regal is the AI Agent Platform that provides tools for transforming customer communications with AI Agents. Founded by Alex Levin and Rebecca Greene, the team …
Experience: 1-3 years in customer support or related roles
Type: Full-time

Novig

Customer Support Agent New York City
Skills & Focus: Customer Support, Sports, Markets, User Engagement, Technical Skills, Problem-solving, Communication Skills, Flexibility, Support Tools, User Experience
About the Company: At Novig, we have reimagined the sports betting landscape by building a sweepstakes-based sports prediction market. Our innovative platform allows users to eng…
Experience: At least 1 year of experience in a customer service or support role
Salary: $20-25/hr
Type: Part-time

Google

Customer and Partner Solutions Engineer III, gTech New York City
Skills & Focus: customer solutions, technical troubleshooting, programming languages, web technologies, databases, data analysis, scripting, project management, collaboration, automation
About the Company: Google creates products and services that make the world a better place, bringing them to life through technical skill, product expertise, and a thorough under…
Experience: 3 years
Salary: $123,000-$176,000 + bonus + equity + benefits
Type: Full-time
Benefits: Comprehensive benefits including bonus, equity, and work location adjustments

Glean

Designated Technical Support Engineer New York City
Skills & Focus: technical support, customer experience, problem solving, troubleshooting, system integrations, cloud technologies, REST API, data-driven, customer solutions, collaborative communication
About the Company: We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will…
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment and time-off policy, 401k, Com…

Pontera

Technical Account Manager New York City
Skills & Focus: Technical Account Manager, Client Support, SaaS, Project Management, Customer Success, Technical Aptitude, Relationship Management, Communication Skills, Salesforce, Problem Solving
About the Company: Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing thei…
Experience: 2+ years of relevant Technical Support / Customer Success experience
Salary: $100,000; $120,000 OTE
Type: Full-time
Benefits: Equity grants, comprehensive insurance benefits, 401(k) with employer match, paid parental leave, sponsored learning & …

Notable

Head of Customer Support & Maintenance New York City
Skills & Focus: Customer Support, Maintenance, Process Optimization, Operational Excellence, Resource Allocation, Ticket Triage, CRM, Ticketing Systems, Healthcare Technology, Problem-Solving
About the Company: Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling…
Experience: 10+ years
Salary: $115K – $160K
Type: Full time
Benefits: Stock options, Medical, Dental, and Vision coverage, Health Savings Account with Employer Match, Company paid disabilit…

Mashgin

Deployment and Installation Specialist New York City
Skills & Focus: deployment, installation, customer support, technology, hardware, check out, communication skills, problem solving, customer experience, remote
About the Company: At Mashgin, we have developed a successful and innovative point-of-sale experience that uses computer vision and AI to make checkout nearly instantaneous. Our …
Experience: Intermediate-level
Type: Full-time

Datadog

Technical Escalations Engineer 2 (Service Management) New York City
Skills & Focus: Technical Solutions, Customer Engagement, Problem Solving, Incident Management, Collaboration, Documentation, Mentoring, Technical Excellence, Cloud Monitoring, Customer Advocacy
About the Company: Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in t…
Experience: High-stakes technical support or solutions engineering experience
Salary: $85,000 — $113,000
Type: Full-time
Benefits: Comprehensive benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan and match…

Sigma Computing

Technical Support Engineer New York City
Skills & Focus: analytics, SQL, data modeling, technical support, customer experience, collaboration, cloud service, troubleshooting, performance optimization, visualization
About the Company: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for t…
Experience: 2+ years of industry experience supporting enterprise products for data analytics.
Salary: $90k - $125k
Type: Full-time
Benefits: Equity, Generous health benefits, Flexible time off policy, Paid bonding time for all new parents, Traditional and Roth…

Meta

Support Operations Manager New York City
Skills & Focus: support operations, developer experience, efficiency, escalations, data analysis, cross-functional teams, vendor operations, documentation, incident resolution, developer advocacy
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. Now, Meta is moving beyond 2D screens toward immersive experiences li…
Experience: 3+ years in support operations experience
Salary: $101,000/year to $152,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including bonus and equity.

Cloudflare

Customer Solutions Engineer (CSE) New York City
Skills & Focus: Customer Solutions Engineer, technical advisor, Cloudflare platform, customer lifecycle, technical support, internet protocols, scripting languages, problem-solving, client management, security aspects
About the Company: Cloudflare is on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites and properties for c…
Experience: 3+ years of prior post-sales customer relationship management
Salary: Estimated annual salary of $125,000 - $175,000 depending on location
Type: Full-time
Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Ferti…

Creativex

Customer Support Associate New York City
Skills & Focus: Customer Support, Technical Support, Account Management, SaaS, Communication Skills, Problem Solving, Enterprise-level customers, Ticketing Systems, Detail Oriented, Collaboration
About the Company: CreativeX is creating a new category of marketing. We are working with the best marketers in the world to build a new global standard for creative analytics. O…
Experience: Experience in a Technical Support or Customer Support role, ideally with enterprise-level customers
Salary: $45k - 55k
Type: Full-time
Benefits: Fully paid medical, dental, and vision (US) and Private Medical Insurance and Health Cash Plan (UK), Generous time off …

Nyc Financial Information Services Agency-Office Of Payroll Administration (Fisa-Opa)

Director of User Support New York City
Skills & Focus: User Support Center, Help Desk, Payroll Management System, Customer Experience, Incident Reports, Cross Training, Citywide Applications, Technical Team Liaison, BMC Remedy software, Telecommunications Systems
About the Company: The NYC Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is responsible for managing the User Support Center, which includes t…
Experience: Supervisory and/or leadership experience within a help desk or call center operation
Type: Full-time
Director of User Support New York City
Skills & Focus: User Support Center, Help Desk, Payroll Management System, Customer Experience, Incident Reports, Cross Training, Citywide Applications, Technical Team Liaison, BMC Remedy software, Telecommunications Systems
About the Company: The NYC Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is responsible for managing the User Support Center, which includes t…
Experience: Supervisory and/or leadership experience within a help desk or call center operation
Type: Full-time
Director of User Support New York City
Skills & Focus: User Support Center, Help Desk, Payroll Management System, Customer Experience, Incident Reports, Cross Training, Citywide Applications, Technical Team Liaison, BMC Remedy software, Telecommunications Systems
About the Company: The NYC Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is responsible for managing the User Support Center, which includes t…
Experience: Supervisory and/or leadership experience within a help desk or call center operation
Type: Full-time

Datadog

Technical Support Engineer - Skillbridge Veteran Program (Contract) New York City
Skills & Focus: technical support, client interactions, product demo, onboarding, service member, program, team, communication, customer success, Linux
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Active duty service member approved via the Skillbridge Program
Type: Contract
Benefits: Best-in-breed onboarding, intra-departmental mentor and buddy program, continuous professional development, product tra…
Technical Escalations Engineer 2 (Cloud Integrations) New York City
Skills & Focus: technical support, cloud integrations, AWS, Azure, GCP, problem-solving, customer experience, technical calls, escalations, engineering
About the Company: Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in t…
Experience: 2+ years of related experience
Salary: $85,000 — $113,000 USD
Type: Full-time
Benefits: healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursem…

Eliseai

Associate Solutions Engineer New York City
Skills & Focus: customer support, technical proficiency, SQL queries, data-driven, analytical skills, written communication, CRM systems, bug investigation, client onboarding, issue resolution
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundati…
Experience: Bachelor's degree in Computer Science or equivalent field; experience with support software and CRMs is a plus.
Salary: $75,000 - $100,000
Type: Full-time
Benefits: Equity in the company in the form of stock options, Medical, Dental, and Vision premiums covered at 100%, Fully paid pa…

Contentsquare

Customer Support Engineer New York City
Skills & Focus: customer support, technical issues, troubleshooting, strategic guidance, customer data, experience analytics, inquiries, debugging, maximizing value, problem-solving
About the Company: Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. We are a global leader …

Meta

Developer Support Engineer New York City
Skills & Focus: developer support, programming languages, JavaScript, coding, technical documentation, troubleshooting, bug fixes, customer feedback, product management, effective communication
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 3+ years of experience with a programming language and 2+ years in developer support or outreach
Salary: $95,000/year to $138,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including a bonus, equity, and additional compensation details can be found at Meta's benefits pag…

Retool

Support Engineering Lead New York City
Skills & Focus: Technical Customer Experience, Support Engineering, management, customer support, B2B enterprise software, data architecture, networking, KPI, cross-functional, continuous improvement
About the Company: Retool is building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, mak…
Experience: 4+ years leading technical customer facing teams at a senior manager or director level, 6+ years of experience working in a Support Engineering function for developer focused products.
Salary: $169,300 - $229,100 USD
Type: Full-time
Benefits: comprehensive benefit plan, including medical, dental, vision, and 401(k)

Melio Usa

Technical Services Lead New York City
Skills & Focus: Technical support, Production engineering, SaaS environment, Team leadership, Troubleshooting, Debugging, SQL, Monitoring tools, Incident management, Collaboration
About the Company: Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fast…
Experience: 5+ years of experience in technical support, production engineering, or similar roles, preferably in a SaaS environment.
Salary: $140,000-$155,000
Type: Full-time
Benefits: Competitive compensation packages, Medical, Dental, and Vision insurance, 401K matching and stock options, wellness pro…
Technical Services Lead New York City
Skills & Focus: Technical support, Production engineering, SaaS environment, Team leadership, Troubleshooting, Debugging, SQL, Monitoring tools, Incident management, Collaboration
About the Company: Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fast…
Experience: 5+ years of experience in technical support, production engineering, or similar roles, preferably in a SaaS environment.
Salary: $140,000-$155,000
Type: Full-time
Benefits: Competitive compensation packages, Medical, Dental, and Vision insurance, 401K matching and stock options, wellness pro…
Technical Services Lead New York City
Skills & Focus: Technical support, Production engineering, SaaS environment, Team leadership, Troubleshooting, Debugging, SQL, Monitoring tools, Incident management, Collaboration
About the Company: Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fast…
Experience: 5+ years of experience in technical support, production engineering, or similar roles, preferably in a SaaS environment.
Salary: $140,000-$155,000
Type: Full-time
Benefits: Competitive compensation packages, Medical, Dental, and Vision insurance, 401K matching and stock options, wellness pro…

Braze

Escalation Manager New York City
Skills & Focus: escalation management, customer satisfaction, cross-functional collaboration, process improvement, technical support, problem management, data-driven decision-making, root cause analysis, customer engagement, operational excellence
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 10+ years
Salary: $117,400.00 - $143,500.00/year
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Retool

Escalation Engineering Lead New York City
Skills & Focus: technically-excellent, customer support, incident management, B2B SaaS, cloud infrastructure, technical leadership, mentorship, cross-functional collaboration, problem-solving, fullstack development
About the Company: Retool is building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, mak…
Experience: 8+ years of technical experience, with at least 3 years managing technical teams in a customer-facing environment, preferably in a B2B SaaS company.
Salary: $205,400 - $278,000 USD
Type: Full-time
Benefits: Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k).

Explo

Solutions Engineer New York City
Skills & Focus: customer support, technical questions, data infrastructure, customer journey, voice of the customer, technical issues, product improvements, SQL, Javascript, APIs
About the Company: Explo makes it easy for companies to build customer-facing dashboards, replacing the need for a full-fledged analytics team. We’re a well funded, early stage s…
Experience: Previous experience in a customer-facing role is a plus
Salary: Competitive compensation range from $120k to $180k
Benefits: Unlimited PTO, Monthly lunch stipend, One Medical membership, 401k, Comprehensive health, vision and dental insurance

Via

Partner Engineer New York City
Skills & Focus: technical support, product management, solutions engineering, software engineering, Linux, AWS, SQL, Bash, automation, troubleshooting
About the Company: Via is using technology to transform transportation around the world. We build technology that changes the way the world moves, focusing on modernizing public …
Experience: Minimum of 1 year of experience in a technical product management, technical support, solutions engineering, software engineering or related role
Salary: $75,000 - $85,000 per year
Type: Full-time
Benefits: Generous and comprehensive benefits package, including free medical plans and 401K matching.

Rocket Money

Team Leader, Customer Support New York City
Skills & Focus: customer support, leadership, B2C technology, coaching, mentoring, process improvements, troubleshooting, product feedback, resource allocation, customer experience
About the Company: Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their f…
Experience: At least 3 years of experience in a customer service, or relevant role
Salary: $50,000 - $65,000/year + bonus + benefits
Benefits: Health, Dental & Vision Plans, Life Insurance, Long/Short Term Disability, Competitive Pay, 401k Matching, Team Member …

Captions

Customer Support Agent New York City
Skills & Focus: customer support, troubleshoot, Intercom, technical issues, cross-functional teams, proactive, CRM tools, problem-solver, video editing software, customer inquiries
About the Company: Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos fo…
Experience: 1+ years in customer support role
Type: Full-time
Benefits: Comprehensive medical, dental, and vision plans; 401K with employer match; Commuter Benefits; Catered lunch multiple da…

Google

Manager, gTech Ads Customer Support, Tech CoE New York City
Skills & Focus: strategic thought partner, support transformation, bug resolution, global team, technical skills, product expertise, customer needs, operations, product go-to-market, diagnostic skills
About the Company: Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support …
Experience: 10 years of experience in management consulting, technical operations, or in a role involving strategy in operations. 3 years of experience in people management.
Salary: $168,000-$249,000 + bonus + equity + benefits
Type: Full-time
Benefits: Bonus, equity, benefits