102 Technical And Product Support jobs in New York City.

New York City

• Skills: customer experience, technical support, stakeholder management, product feedback, blockchain, crypto, analytical skills, problem solving, communication skills, startups
• Experience: 1+ years of experience in a software development role
• Type: Full-time
• Salary: $120,000 - $300,000 annually

New York City

• Skills: technical advisor, customer lifecycle, Cloudflare platform, customer retention, technical best practices, relationship building, technical escalations, scripting language, OSI model, Cloudflare products
• Experience: 5-8 years of prior post-sales customer relationship management
• Type: Full-time
• Salary: $125,000 - $202,000

New York City

• Skills: customer support, technical questions, data infrastructure, customer journey, voice of the customer, technical issues, product improvements, SQL, Javascript, APIs
• Experience: Previous experience in a customer-facing role is a plus
• Salary: Competitive compensation range from $120k to $180k

New York City

• Skills: Client Trade Support, Client-facing trading, Equities, Options, Unix environment, Customer service, FIX connectivity, Technical questions, Data queries, Team-centric environment
• Experience: 2+ years of experience in electronic equity or options execution
• Type: Full-time

Jersey City

• Skills: First-Line Support, client services, production support, problem solving, multi-tasking, trade support, technical account management, financial products, innovation, team player
• Experience: recent grad or a few years' experience
• Type: Full-time

Jersey City

• Skills: technical support, application support, equities, derivatives, service restoration, capacity planning, Business Continuity, software defects, client support, technical account management

New York City

• Skills: Technical Support, TPMS, Telecom, Project Management, System Maintenance, High-Performance Systems, Web Solutions, Mobile Solutions, Innovation, Entrepreneurial Culture

New York City

• Skills: deployment, installation, customer support, technology, hardware, check out, communication skills, problem solving, customer experience, remote
• Experience: Intermediate-level
• Type: Full-time

Uniondale

• Skills: technical support, Enterprise pharmacy, Citrix, Azure, troubleshooting, customer service, hardware issues, software issues, support experience, communication

Uniondale

• Skills: tech support, pharmacy management software, customer service, API Interface, hardware support, network support, phone support, email support, chat support, customer communication
• Type: Full-time

New York City

• Skills: case support, administrative tasks, research, community outreach, quality assurance, stakeholder liaison, electronic business records, settlement offers, data processing, legal operations
• Type: Permanent

New York City

• Skills: User Support Center, Help Desk, Payroll Management System, Customer Experience, Incident Reports, Cross Training, Citywide Applications, Technical Team Liaison, BMC Remedy software, Telecommunications Systems
• Experience: Supervisory and/or leadership experience within a help desk or call center operation
• Type: Full-time

New York City

• Skills: Application Support, Technical Writing, Troubleshooting, End-User Training, Business Analysis, Custom-Built Applications, Off-the-Shelf Applications, Project Management, Documentation, Software Issues
• Type: Full Time

New York City

• Skills: technical support, customer experience, customer needs, product feedback, stakeholder relationships, product development, blockchain technologies, Web3, analytical skills, troubleshoot technical issues
• Experience: 1+ years of experience in a software development role
• Type: Full-time
• Salary: $120,000 - $200,000 annually

New York City

• Skills: Customer Solutions Engineer, technical advisor, Cloudflare platform, customer lifecycle, technical support, internet protocols, scripting languages, problem-solving, client management, security aspects
• Experience: 3+ years of prior post-sales customer relationship management
• Type: Full-time
• Salary: Estimated annual salary of $125,000 - $175,000 depending on location

New York City

• Skills: client-facing, enterprise, API, SQL, technical troubleshooting, business-level conversations, project management, organizational skills, client relationship management, process friction
• Experience: 5+ years experience in enterprise level client-facing work

New York City

• Skills: APIs, integration, technical support, developer relations, product management, troubleshooting, documentation, community engagement, collaboration, communication
• Experience: 3+ years in technical support, developer relations, product operations, product management or software engineering
• Type: Full-time

New York City

• Skills: analytics, SQL, data modeling, technical support, customer experience, collaboration, cloud service, troubleshooting, performance optimization, visualization
• Experience: 2+ years of industry experience supporting enterprise products for data analytics.
• Type: Full-time
• Salary: $90k - $125k

New York City

• Skills: customer success, escalations, mentoring, customer inquiries, process improvements, SME, collaboration, feedback, customer service, Zendesk
• Experience: Minimum of 2-3 years in an escalation support role.
• Type: Full-time
• Salary: $90,000-$100,000

New York City

• Skills: technical support, client interactions, product demo, onboarding, service member, program, team, communication, customer success, Linux
• Experience: Active duty service member approved via the Skillbridge Program
• Type: Contract

New York City

• Skills: customer support, B2B, process improvements, product expertise, complex customer issues, enterprise-level, remote, leadership, financial inclusion, innovation
• Type: Full-time

New York City

• Skills: technical support, customer experience, problem solving, troubleshooting, system integrations, cloud technologies, REST API, data-driven, customer solutions, collaborative communication

New York City

• Skills: technical support, partner support, operations, communication, problem solver, product improvement, cross-functional, ticket resolution, analytical skills, customer-facing
• Experience: 1-3 years
• Type: Full-time
• Salary: $65,000 - $75,000

New York City

• Skills: Technical Escalation, Engineering, Customer Engagement, Mentorship, Problem-solving, Documentation, Onboarding, Technical Solutions, Collaboration, Product Development
• Experience: previous experience leading a team
• Type: Full-time
• Salary: $108,000 — $144,000 USD

New York City

• Skills: escalation management, customer satisfaction, cross-functional collaboration, process improvement, technical support, problem management, data-driven decision-making, root cause analysis, customer engagement, operational excellence
• Experience: 10+ years
• Type: Full-time
• Salary: $117,400.00 - $143,500.00/year

New York City

• Skills: Software Engineering, Data, Customer Success, Tax, Product Management, Corporate Strategy, Legal, Information Technology, Marketing, Human Resources
• Type: Full-time
• Salary: $149,000 - $195,000

New York City

• Skills: technical support strategy, leadership, performance metrics, best practices, incident resolution, customer-centricity, collaboration, process improvement, customer education, budget management
• Experience: 8+ years of customer service/support leadership roles
• Type: Full-time

New York City

• Skills: Leadership, Team Management, Customer Support, Engagement, Process Improvement, Documentation, Communication, Collaboration, Project Management, Customer Experience
• Experience: Six or more years of experience in support, including the management of specialist teams.
• Type: Full-time
• Salary: $140,000-$160,000 Annually

New York City

• Skills: customer experience, support, collaboration, operational improvements, client journey, metrics driven, problem solving, communication skills, knowledge bases, FinTech
• Experience: Minimum 3 years owning customer support or client experience processes
• Type: Full-time
• Salary: $75,000-$120,000

New York City

• Skills: Solutions Engineer, SaaS, product launch, technical support, troubleshooting, CRM tools, quality assurance, cross-functional teams, communication skills, problem-solving
• Experience: 3+ years of experience in a Solutions Engineer role at a SaaS company
• Type: Full-time
• Salary: $120,000 - $150,000

New York City

• Skills: customer support, healthcare, technical operations, problem-solving, empathy, communication, collaboration, start-up environment, Microsoft applications, Google Workspace
• Experience: Experience supporting end users within the early-stage startup world or technology retail.
• Type: Hybrid
• Salary: $55K

New York City

• Skills: Technical Customer Experience, Support Engineering, management, customer support, B2B enterprise software, data architecture, networking, KPI, cross-functional, continuous improvement
• Experience: 4+ years leading technical customer facing teams at a senior manager or director level, 6+ years of experience working in a Support Engineering function for developer focused products.
• Type: Full-time
• Salary: $169,300 - $229,100 USD

Somerset

• Skills: support, JavaScript, DNS, HTTP/HTTPS, TCP/IP, customer satisfaction, communication, time management, escalation management, technical support
• Experience: At least 1-2 years of support engineering experience
• Type: Full time

New York City

• Skills: Customer Support, Maintenance, Process Optimization, Operational Excellence, Resource Allocation, Ticket Triage, CRM, Ticketing Systems, Healthcare Technology, Problem-Solving
• Experience: 10+ years
• Type: Full time
• Salary: $115K – $160K

New York City

• Skills: merchant configuration, integration configuration, technical support, operational issues, SaaS, fintech, restaurant industry, problem-solving, communication skills, process improvement
• Experience: 1-3 years
• Type: Remote
• Salary: $17 - $19 USD

New York City

• Skills: Technical Support, B2B SaaS, APIs, Salesforce, SQL, problem-solving, customer success, automation, consultative, communication
• Experience: 2-4 years of relevant experience in Technical Support role at a B2B SaaS company preferred
• Type: Full time
• Salary: $90,000 to $140,000

New York City

• Skills: User Support, help desk, call center, leadership, communications, City systems, technical support, training, problem resolution, customer experience

New York City

• Skills: Client Support, technical support, problem solving, client experience, communication skills, support materials, phone support, metrics reporting, training, ad hoc projects
• Experience: 3+ years of Client Support experience within financial services
• Type: Full-time
• Salary: $61,000 - $80,000 plus bonus

New York City

• Skills: Product Support, Robotic Process Automation, Customer Feedback, Escalation, Troubleshooting, Debugging, OOP, Scripting, APIs, Multi-tier Web App Architecture
• Experience: 3-7 years in support
• Type: Full time

New York City

• Skills: Product Support, Customer Support, Technical Support, Product Operations, Leadership, Support Team, Process Improvement, Troubleshooting, Customer Experience, SaaS
• Experience: 8+ years in Customer Support, Technical Support, or Product Operations, with at least 3+ years in a leadership role
• Type: Full-time
• Salary: $150,000 - $180,000 USD

New York City

• Skills: IT Support, Team Management, Customer Service, Data Management, Edtech, Data Quality, Process Improvement, Stakeholder Engagement, Problem Solving, Training

New York City

• Skills: customer support, leadership, customer satisfaction, operational efficiencies, data analysis, support processes, KPI, team building, technology solutions, interpersonal skills
• Experience: 5+ years of leadership experience in Customer Support or Customer Success in a tech/SaaS environment.
• Type: Full Time
• Salary: $150,000 - $225,000

New York City

• Skills: Enablement, Customer Experience, Training programs, Documentation, Change Management, Cross-Functional Collaboration, Onboarding, AI tools, Knowledge Management, Customer Support
• Experience: 5+ years in Enablement, Learning & Development, or Customer Experience Operations, ideally in a B2B SaaS environment
• Type: Full time
• Salary: $90K – $150K

New York City

• Skills: senior, user support, technical support, web conferencing, training, troubleshooting, Zoom, Skype for Business, WebEx, Adobe Connect
• Experience: 4+ years demonstrated experience
• Type: Full-time
• Salary: $56,696.64 - $72,895.68 a year

New York City

• Skills: technical support, customer engagement, solutions engineering, relationship building, APIs, web development, problem-solving, multitasking, collaboration, customer success
• Experience: 3+ years
• Type: Full-time
• Salary: $100,000 - $130,000 a year

New York City

• Skills: support, technical issues, customer experience, root cause analysis, AWS, databases, SQL, APIs, hybrid work, health technology
• Experience: 4+ years of experience supporting software, 2+ years in a higher tier support role
• Type: Full-time
• Salary: $130,000 - $150,000 a year

New York City

• Skills: Technical Support, Customer Queries, Strategic Support, Product Expertise, Documentation, Prioritization, Problem Resolution, Customer Relationship, SaaS, Hospitality
• Experience: 1+ years working in a high leverage, customer facing support role or strategic account management role (ideally within the B2B, SaaS, and/or hospitality industry)
• Type: Full-time
• Salary: $56,000.00 - $67,000.00

New York City

• Skills: Zendesk, Trust & Safety, external tooling, Scaled Operations, Product, Engineering, Education, Ops, support, infrastructure

New York City

• Skills: customer experience, bill negotiation, team performance management, coaching, mentoring, process improvements, standard operating procedure, training documentation, B2C technology, customer service
• Experience: You have at least 3 years of experience in a customer service, or relevant role
• Type: Full-time
• Salary: $50,000 - $65,000/year + bonus + benefits

New York City

• Skills: Customer Support, Legal, Legal Support, Compliance, Customer Experience, Escalation Process, Training Programs, Process Improvement, Communication, Problem-Solving
• Experience: 3-5 years of experience in legal support, legal operations, or a related field
• Salary: $95,600 - $132,800 USD or CAD 100,400 - 125,500

New York City

• Skills: Application Support, Customer Service, Troubleshooting, Design Assistance, Integration Assistance, Health & Safety, SaaS, AI, Enterprise Customers, Global

New York City

• Skills: market support, client support, trade-related issues, customer relationship management, technical issues, finance, economics, client experience, collaborative, communication skills
• Experience: 6 months+ years in client support within FinTech or Financial Services
• Type: Full-time
• Salary: $80,000 - $100,000

New York City

• Skills: Technical Account Management, Customer Success, SaaS, APIs, Data Integration, Product Adoption, Problem Solving, Customer Engagement, Technical Support, Strategic Advisor
• Experience: 3-5 years
• Type: Full-time
• Salary: $110,000 - $150,000

New York City

• Skills: applications, technical support, analytical skills, business requirements, troubleshooting, loan servicing, LoanIQ, report development, application installation, vendor interface

New York City

• Skills: Technical Account Manager, customer success, onboarding, product enablement, problem-solving, account management, technical challenges, customer engagement, SQL, Javascript
• Experience: 1+ years in a technical customer-facing role
• Type: Full-time
• Salary: $148,560 - $285,120 USD

Somerset

• Skills: sales support, surgical integration, technical support, lead generation, customer satisfaction, clinical workflow, product adoption, training, product education, troubleshooting
• Experience: Previous sales experience preferred. Operating room experience preferred. Technical audio-visual experience a plus.
• Type: Full-time
• Salary: $72,000 to $99,000

New York City

• Skills: Technical Support, Customer Support, APIs, SQL, Incident Management, Reconciliation Operations, Project Management, Process Improvement, Data-driven, Customer Feedback
• Experience: 4+ years experience in customer facing roles at B2B SaaS companies

New York City

• Skills: Technical Support, B2B SaaS, Data Analytics, Customer Outcomes, Operational Excellence, Technical Leadership, Hiring and Development, Cross-functional Initiatives, Process Improvement, Customer Insights
• Experience: Proven experience leading and scaling technical support teams in a high-growth B2B SaaS environment.
• Type: Full-time

New York City

• Skills: developer support, customer support, operational leadership, process management, cross-functional teams, customer experience, content development, efficiency analysis, outsourcing management, project management
• Experience: 5+ years of experience in developer support, customer support, customer experience, or similar roles.
• Type: Full Time
• Salary: $129,000/year to $185,000/year + bonus + equity + benefits

New York City

• Skills: customer support, troubleshoot, Salesforce, communication, teamwork, financial markets, CRM, problem-solving, customer experience, prioritization
• Experience: 1+ years of experience in a customer service role
• Type: Full-time
• Salary: $60,000

New York City

• Skills: Technical Support, B2B, AI, Customer Success, ERP, Payments, Troubleshooting, Ticketing Systems, Problem Solving, SaaS
• Experience: 3-8 years in a support, technical support, or customer success role, preferably in a SaaS or fintech environment.
• Type: Full time
• Salary: $110K – $150K

New York City

• Skills: cloud security, customer success, deployment, operational best practices, technical support, features, engagement, problem-solving, adoption, risk management
• Experience: 1-3 years of experience in technical customer facing roles
• Type: Full-time

New York City

• Skills: customer support, fintech, digital banking, customer service, problem solver, financial crime, investigating complex problems, fast-paced, remote, US expansion
• Experience: Previous experience providing customer support via phone, email, or chat; experience in tech or financial services preferred
• Type: Full-time
• Salary: $42,000 - $52,000

New York City

• Skills: customer support, user inquiries, platform assistance, user feedback, documentation, onboarding, educational content, CRM systems, search technologies, data analysis
• Experience: 3+ years of experience in customer support, user operations, or a similar customer-facing role
• Salary: $80,000 - $105,000 USD

New York City

• Skills: customer deployments, onboarding, technical issues, product improvement, customer success, operational workflows, problem-solving, technical systems, high-output environments, fast-paced
• Experience: 1+ years
• Type: Full-time
• Salary: $115K - $190K / 0.01% - 0.10%

New York City

• Skills: technical support, Python, SQL, troubleshooting, problem-solving, customer support, platform, diagnosing issues, collaboration, ML infrastructure
• Type: Full-time
• Salary: $90K - $150K

New York City

• Skills: support workflows, AI-first, support strategy, customer success, operational excellence, technical support, support processes, enterprise IT, high-performing teams, AI integration
• Experience: 10+ years in technical support, 5+ years in leadership roles
• Type: Full-time
• Salary: $300,000 - $355,000

New York City

• Skills: support, leadership, customer support, banking system, API issues, cross-functional, data visualization, process improvement, support team, growth
• Experience: 2+ years of experience leading support or user-facing teams

New York City

• Skills: customer experience, support services, team leadership, strategic planning, customer satisfaction, operational excellence, resource management, business challenges, team building, client relationships
• Experience: 8+ years in support, customer success, or related field, with 3+ years in leadership
• Salary: $144,100 - $160,100 per year at start, with OTE between $169,500 - $195,000

New York City

• Skills: Customer support, Vettting, B2B, Account management, Customer inquiries, Troubleshooting, Data analysis, Process improvement, Member applications, Communication
• Experience: 1–2 years of experience working in a technology-first environment

New York City

• Skills: support, technical, client, issue, troubleshoot, documentation, AI chatbot, SQL, support software, customer
• Experience: 0-2 years
• Salary: $60,000 - $75,000

New York City

• Skills: trade support, asset management, settlement issues, trade booking, communication, reporting, pricing, back office, investment team, compliance
• Experience: <1 year trade support experience or recent graduate
• Type: Full-time
• Salary: $70K - $75K/year

The Bronx

• Skills: Help Desk, Troubleshooting, Customer Support, Windows, Office Support, Technical Assistance, Hardware Configuration, Remote Support, Ticket Management, Application Support

New York City

• Skills: customer, service, fan, experience, support, events, email, on-site, problem-solving, collaboration

New York City

• Skills: Helpdesk Support, ServiceNow, technical support, hardware troubleshooting, software support, customer service, IT Help Desk, remote support, incident management, documentation

New York City

• Skills: conversational AI, customer support, customer experience, technical acumen, product management, stakeholder management, feature development, implementation, AI agent optimization, enterprise customers
• Type: full_time
• Salary: {'min': 190000.0, 'max': 260000.0, 'period': 'annual', 'currency': 'USD'}

New York City

• Skills: customer support, technical expertise, data management, problem solving, client relationships, SQL, Excel, ZenDesk, SLA adherence, interpersonal skills
• Type: full_time
• Salary: {'min': 56250.0, 'max': 132000.0, 'period': 'annual', 'currency': 'USD'}

New York City

• Skills: Support Engineer, Equities Derivatives, Commodities trading, SQL, Linux, Python, trade support, risk management, technical documentation, database modeling
• Type: other
• Salary: {'min': 90000.0, 'max': 150000.0, 'period': 'annual', 'currency': 'USD'}

New York City

• Skills: Technical Support Engineer, SaaS platform, Troubleshooting, API implementation, Financial services, Cryptography, Blockchain, Databases, DevOps, Web3
• Type: full_time
• Salary: {'min': 77000.0, 'max': 101000.0, 'period': 'annual', 'currency': 'USD'}

New York City

• Skills: customer support, technical support, SaaS, B2B, client-facing, leadership, contact center, scalable support model, customer satisfaction, cross-functional collaboration
• Type: full_time
• Salary: {'min': 105000.0, 'max': 157000.0, 'period': 'annual', 'currency': 'USD'}

Jersey City

• Skills: trading support, risk management, customer service, multi-asset, technical skills, financial products, product training, client interaction, issue resolution, workflow improvement
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

New York City

• Skills: product support, full stack applications, workflow design, product testing, QA, training, communication, problem-solving, product documentation, dynamic environment
• Type: full_time
• Salary: {'min': 120000.0, 'max': 135000.0, 'period': 'annual', 'currency': 'USD'}

New York City

• Skills: IT support, hardware troubleshooting, software issues, audio-visual systems, customer service, Google Workspace, user accounts management, documentation, technical issues, multitasking
• Type: full_time
• Salary: {'min': 70000.0, 'max': 90000.0, 'period': 'annual', 'currency': 'USD'}

New York City

• Skills: project management, partner experience, customer support, data analysis, communication skills, stakeholder engagement, program management, operations, partner advocacy, Zendesk
• Type: full_time
• Salary: {'min': 109000.0, 'max': 119900.0, 'period': 'annual', 'currency': 'USD'}

New York City

• Skills: Technical Support, Network Performance, PMS integrations, Troubleshooting, Customer Service, Communication Skills, Incident Management, API Integrations, Documentation, Problem Solving
• Type: full_time
• Salary: {'min': 78000.0, 'max': 86000.0, 'period': 'annual', 'currency': 'USD'}

New York City

• Skills: customer service, B2B SaaS, problem-solving, communication skills, CRM, payroll, HR, benefits, medical insurance, experience
• Type: full_time
• Salary: {'min': 26.0, 'max': 28.0, 'period': 'hourly', 'currency': 'USD'}

New York City

• Skills: Help Desk Management, Product Management, Learning Management System, User Support, Technical Feedback, System Performance, Process Improvement, System Documentation, Training Materials, Project Leader
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}