Last updated: 2025-05-13

96 Customer Success Management jobs in New York City.

Hiring now: Client Relationship Mgrba @ Cognizant, Mgr Of Client Success @ Leap, Sr Client Success Rep @ Contact Go, Associate Dir Of Client S @ Webmd, Client Relations Mgr @ Internet B, Client Mgr @ Niq, Client Success Mgr Csm @ Brooklyn I, Sr Vice President Global @ Darktrace, Strategy Ops Sr Mgr Custo @ Traba, Customer Success Spec Buy @ Octus.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (44) customer success (26) Account Management (18) SaaS (18) Onboarding (13) B2B SaaS (13) account management (12) Collaboration (11) communication skills (11) project management (10)

📍 Locations

New York City (89) Newark (3) Jersey City (2) Parsippany (1) Brooklyn (1)
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Cognizant

Client Relationship Manager-Banking & FS Jersey City
Skills & Focus: Client Relationship Management, BFS vertical, P&L management, Stakeholder communication, Project management, Business development, Renewal win rates, Client satisfaction, Resource optimization, Problem-solving
About the Company: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. …
Experience: Minimum 10 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within BFS vertical.
Salary: $160,000-$180,000
Type: Full-time
Benefits: Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-…

Leap

Manager of Client Success Jersey City
Skills & Focus: Client Success, team management, strategy implementation, performance management, client advocacy, issue resolution, operational excellence, cross-functional collaboration, customer satisfaction, training programs
About the Company: LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies.
Experience: Demonstrable experience managing a team of Client Success managers, demonstrable experience in a law firm environment.
Benefits: Medical, Dental and Vision Plans Available, 401k with Company Matching Program, Access to ClassPass, Employee Assistanc…

Contact Government Services, Llc

Senior Client Success Representative Newark
Skills & Focus: Client Success, government contracting, business development, CRM, candidate sourcing, interviews, security screening, client relationships, documentation, pricing
Salary: $67,500 - $97,500
Type: Full Time Hybrid

Webmd

Associate Director of Client Success Newark
Skills & Focus: Client Success, Account Management, Customer Relationship Management, Leadership, Client Retention, Growth Strategies, Onboarding, Team Development, Data-driven, CRM
About the Company: WebMD Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access c…
Experience: 7+ years of experience in client success, account management, or customer relationship management, with at least 2+ years in a leadership role.
Benefits: WebMD is an Equal Opportunity/Affirmative Action employer.

Internet Brands

Client Relations Manager Newark
Skills & Focus: Client Relations, Account Management, Team Leadership, Revenue Growth, Upsell, Churn Reduction, Performance Management, Employee Development, Change Management, Customer Success
About the Company: Internet Brands, headquartered in El Segundo, California, is a fully integrated online media and software services company focused on four high-value vertical …
Experience: Minimum 2 years of sales experience, 3+ years of managing Account Managers or Customer Success Managers preferred.
Type: Hybrid
Benefits: Health insurance options including medical, dental, and vision coverage; flexible spending accounts (FSA); short-term a…

Niq

Client Manager Parsippany
Skills & Focus: client satisfaction, analytical outlines, data visualization, insightful recommendations, lead generation, KPI, cross functional collaboration, NIQ tools, customer experience, coaching

Brooklyn Investment Group

Client Success Manager (CSM) Brooklyn
Skills & Focus: Client Success, A.I., Investment, Portfolio Optimization, Client Experience, Feedback, Collaboration, Triage, Product Management, Service
About the Company: Brooklyn Investment Group is an SEC-registered Investment Adviser that leverages the A.I. technology of its parent company, Brooklyn Artificial Intelligence Re…

Darktrace

Senior Vice President, Global Renewals New York City
Skills & Focus: renewals strategy, customer retention, revenue growth, customer satisfaction, team management, data analytics, process optimization, CRM implementation, channel partners, cybersecurity
About the Company: Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber se…
Experience: Minimum of 10 years of experience in renewals, sales, or customer success leadership roles, preferably within the cybersecurity/software industry.
Type: Full-time
Benefits: 100% medical, dental and vision insurance, plus dependents. Paid parental leave. Pet insurance. Life insurance. Commute…

Traba

Strategy & Operations - Senior Manager (Customer Operations) New York City
Skills & Focus: Customer Success, Operations, Strategy, Leadership, Cross-functional, Data-driven, Analytics, Retention, Onboarding, Stakeholders
About the Company: Traba’s mission is to empower businesses and workers to reach their full productivity and potential. As a technology company, we are revolutionizing the staffi…
Experience: 7+ years in operations, strategy, account management, or customer success, with at least 3+ years in a leadership role.
Salary: $150,000 - $306,250
Type: Full-time
Benefits: Start-up equity, Competitive salary, 100% paid health, dental, and vision coverage, Free meals and snacks in the office…

Octus

Customer Success Specialist - Buyside New York City
Skills & Focus: Customer Success, credit investing, relationship-building, problem-solving, communication skills, user adoption, retention rates, onboarding, account health, subscriptions
About the Company: Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment ba…
Experience: 1+ years of working experience in a customer-facing role, ideally in financial services or with subscription-based services.
Salary: $65,000-$75,000
Type: Hybrid
Benefits: competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational r…

Macmillan Learning

Manager, Customer Success (Higher Ed) New York City
Skills & Focus: customer satisfaction, team leadership, customer retention, upsell, cross-sell, process optimization, relationship management, data analysis, customer success, strategic planning
About the Company: Macmillan Learning is committed to driving innovation that transforms education.

Investorflow

Engagement Manager New York City
Skills & Focus: CRM, Salesforce, customer relationships, customer success, SaaS, ARR, enterprise client management, services team, client expansion, software service
About the Company: InvestorFlow is the only company of its kind to deliver industry specialized CRM, built on Salesforce, and digital portals to help alternative asset firms find…

Rilla

Customer Success Manager New York City
Skills & Focus: customer success, account growth, onboarding, data analysis, financial metrics, relationship building, product analytics, enterprise customers, communication skills, project management
About the Company: Rilla is the leading conversation intelligence software for outside sales, catering to industries like solar, roofing, and real estate.
Experience: Experience in world-class customer success management, account management, project management, or operations.
Salary: $90K – $110K
Type: Full time
Benefits: Equity, commission up to $250K, additional benefits.

Bitgo

Customer Success Manager New York City
Skills & Focus: customer success, account management, stakeholders, strategic partner, onboarding, renewals, upsells, customer engagement, cryptocurrency ecosystem, performance indicators
About the Company: BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from…
Experience: 4+ years of experience in account management, customer success, or a similar role within technology or financial services
Salary: $140,000 - $170,000 USD base salary
Type: Full-time
Benefits: Competitive base salary, bonus and stock options; 100% company paid health insurance for employee, partner and dependen…

Salesforce

Director, Customer Success M&A Content, Training and Change New York City
Skills & Focus: M&A integration, change management, training development, organizational transitions, business processes, stakeholder management, communication strategies, project management, documentation, training programs
About the Company: Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with core values, we help companies across every industry blaze …
Experience: 8+ years of experience in management consulting, M&A integration management, change management, training & development, and/or transformation
Salary: $193,800 - $281,100 (New York)
Type: Full-time

Abridge

Partner Success Manager, Commercial Accounts New York City
Skills & Focus: customer success, healthcare, CRM software, product training, stakeholder engagement, expansion opportunities, technical solutions, communication skills, relationship management, project management
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversation…
Experience: 3+ years of experience working in or with enterprise businesses, preferably health systems.
Salary: $110K – $140K
Type: Full time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,…

Nielsen

Customer Success Manager - Digital New York City
Skills & Focus: Customer Success, Digital Advertising, Account Management, Customer Relationships, User Adoption, Client Engagement, Market Measurement, Customer Insights, Team Collaboration, Revenue Growth

Cisco

Technical Customer Success Manager New York City
Skills & Focus: Customer Success, Technical Adoption Plans, Software Utilization, Business Growth, Renewals, Customer Experience, Collaboration, Networking Concepts, Software Adoption, Project Management
About the Company: Cisco is a worldwide leader in technology that powers the internet. They focus on helping customers reimagine their applications, secure their enterprise, tran…
Experience: 8+ years working in a customer-facing role in an IT company or in an Enterprise IT organization
Salary: 118000 USD - 195700 USD
Type: Experienced
Benefits: Medical, dental and vision insurance, a 401(k) plan with Cisco matching, paid time off, flexible vacation policy, sick …

Pitchbook

Customer Success Manager New York City
Skills & Focus: customer success, account management, client retention, engagement, training, product expert, relationship building, communication skills, client satisfaction, analytical skills
About the Company: At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collabora…
Experience: 2+ years of customer success management or account management experience
Benefits: Comprehensive health benefits, Additional medical wellness incentives, STD, LTD, AD&D, and life insurance, Paid sabbati…

Templafy

Customer Success Manager New York City
Skills & Focus: Customer Success, Positive Business Outcomes, Gross Retention Rates, Net Retention Rates, enterprise customers, relationship-building, account plans, stakeholders, customer experience, B2B
About the Company: Templafy is the leading AI-powered document generation platform for companies with a need to create accurate, compliant, and on-brand documents with maximum ef…
Experience: 4+ years of work experience required, with 2+ years of B2B Customer Success or Account Management experience
Type: Full-time

Nitra

Customer Success Manager New York City
Skills & Focus: Customer Success, Account Management, Fintech, Healthcare, Credit, Financial Services, Machine Learning, Customer Engagement, Growth, Channel Partners
About the Company: Nitra is changing how providers in the healthcare sector access credit and financial services – addressing an imminent need for modern financial solutions that…
Experience: Expert in account management

Stensul

Senior Customer Success Manager New York City
Skills & Focus: customer success, account management, SaaS company, C-level executives, digital marketing, email technology, retention goals, growth opportunities, customer lifecycle, analytics skills
About the Company: Stensul dramatically reduces marketing creation time - by up to 90% - so teams can better focus on improving marketing performance. Stensul makes this possible…
Experience: 6+ years of relevant work experience in customer success or account management at a SaaS company
Salary: $115,000 - $125,000 plus variable compensation
Type: Full-time
Benefits: Competitive compensation package that includes equity, excellent medical, dental, and vision coverage, 401(k), life ins…

Onesignal

Customer Success Role New York City
Skills & Focus: customer engagement, B2B SaaS, account management, customer onboarding, salesforce, communication skills, collaborative, user journey, customer success, team-oriented
About the Company: OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messa…
Experience: 3+ years in an account management (customer success) role; ideally with a B2B SaaS product
Salary: $95,000 - $110,000 (OTE $125,000 - $140,000)
Type: Full-time
Benefits: Competitive equity program and comprehensive benefits.
Customer Success Role New York City
Skills & Focus: customer engagement, B2B SaaS, account management, customer onboarding, salesforce, communication skills, collaborative, user journey, customer success, team-oriented
About the Company: OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messa…
Experience: 3+ years in an account management (customer success) role; ideally with a B2B SaaS product
Salary: $95,000 - $110,000 (OTE $125,000 - $140,000)
Type: Full-time
Benefits: Competitive equity program and comprehensive benefits.
Customer Success Role New York City
Skills & Focus: customer engagement, B2B SaaS, account management, customer onboarding, salesforce, communication skills, collaborative, user journey, customer success, team-oriented
About the Company: OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messa…
Experience: 3+ years in an account management (customer success) role; ideally with a B2B SaaS product
Salary: $95,000 - $110,000 (OTE $125,000 - $140,000)
Type: Full-time
Benefits: Competitive equity program and comprehensive benefits.

Foursquare

Customer Success Manager New York City
Skills & Focus: Customer Success, Campaign Support, Ad Tech, Client Services, Onboarding, Technical Solutions, Customer Satisfaction, Account Management, Data Analysis, Troubleshooting
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Comprehensive health insurance, 401(k) with company match, Equipment setup, Family Planning and Fertility…

Betterup

Enterprise Customer Success Manager New York City
Skills & Focus: customer success, client service, strategic consulting, project management, relationship mastery, problem-solving, storytelling, value delivery, account health, leadership skills
About the Company: BetterUp is a company focused on human transformation, providing personal coaching and development for employees.
Salary: $94,000.00 – $162,000.00
Type: Full-time
Benefits: Access to BetterUp coaching, competitive compensation plan, flexible paid time off, learning and development stipend, c…

Accrue

Enterprise Client Strategist New York City
Skills & Focus: customer loyalty, payment solutions, product adoption, consultative approaches, performance optimization, merchant partnerships, data-driven strategies, stakeholder engagement, project-level KPIs, change management
About the Company: Accrue is a fintech company that powers modern customer loyalty at the payment layer. Centered around its branded stored value wallet solution, Accrue’s platfo…
Salary: $100,000-125,000
Type: Full-time
Benefits: competitive salary + benefits + equity, healthcare, 401k

Topline Pro

Customer Onboarding Specialist New York City
Skills & Focus: Onboarding, Customer Success, Sales, Customer Support, SaaS, High-Volume Communication, Collaboration, Agile, Growth Mindset, Communication Skills
About the Company: Topline Pro is building AI-powered tools to help service businesses like roofers, landscapers, and painters quickly acquire direct customers.
Experience: 1+ Years in Sales, Customer Success, or Customer Support
Salary: $65,000 - $90,000 a year
Type: Full-time
Benefits: Full medical, dental, and vision health coverage, Monthly stipend for mental and physical health, 401(k) plan, Unlimite…

Datadog

Manager, Business Value New York City
Skills & Focus: Business Value Manager, ROI/TCO modeling, value-based programs, strategic recommendations, customer lifecycle, cross-functional stakeholders, cloud-native technologies, SaaS, customer outcomes, executive engagement
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 5-7+ years of relevant experience in Business Value Consulting, Enterprise Sales, Management Consulting, or similar fields; 3+ years in customer-facing advisory roles involving executive engagement.
Salary: $161,000 — $237,000 USD
Type: Full-time
Benefits: Generous and competitive benefits package including new hire stock equity (RSUs), continuous career development, health…

Vimeo

Customer Success Manager II New York City
Skills & Focus: customer experience, video workflows, SaaS, business objectives, adoption, performance reports, KPI, customer insights, NPS scores, presentation skills
About the Company: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and …
Experience: 3+ years of customer success experience
Salary: $83,000 - $115,250
Type: Full-time
Benefits: paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), f…

Diligent

Sr. Manager, CS Strategy & Operations New York City
Skills & Focus: customer success strategy, operations, strategic initiatives, SaaS, analytical skills, Salesforce, Gainsight, stakeholder communication, business acumen, collaboration
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million…
Experience: 7-10 years of experience in a strategic, operations, and/or consulting role; 4+ years managing high-performing teams
Salary: $131,000 - $165,000 USD
Type: Full-time
Benefits: Flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off …

Ion Corporates

Account Manager New York City
Skills & Focus: Account Management, Sales Operations, Customer Retention, Upsell Revenue, Client Relationships, Treasury Operations, Wallstreet Suite, Customer Success, Team-selling, High-quality Service
About the Company: The ION Corporates Sales and Account management team is a global group of experienced Sales, Account Management, pre-sales, and Sales Operations professionals …
Experience: Experience in sales and account management, particularly with financial services or government agencies.
Type: Full-time
Account Manager New York City
Skills & Focus: Account Management, Sales Operations, Customer Retention, Upsell Revenue, Client Relationships, Treasury Operations, Wallstreet Suite, Customer Success, Team-selling, High-quality Service
About the Company: The ION Corporates Sales and Account management team is a global group of experienced Sales, Account Management, pre-sales, and Sales Operations professionals …
Experience: Experience in sales and account management, particularly with financial services or government agencies.
Type: Full-time
Account Manager New York City
Skills & Focus: Account Management, Sales Operations, Customer Retention, Upsell Revenue, Client Relationships, Treasury Operations, Wallstreet Suite, Customer Success, Team-selling, High-quality Service
About the Company: The ION Corporates Sales and Account management team is a global group of experienced Sales, Account Management, pre-sales, and Sales Operations professionals …
Experience: Experience in sales and account management, particularly with financial services or government agencies.
Type: Full-time

Octus

Customer Success Specialist - Advisory New York City
Skills & Focus: credit intelligence, customer success, user adoption, customer retention, relationship building, financial services, onboarding, account management, customer growth, communication skills
About the Company: Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment ba…
Experience: 1+ years in a customer-facing role, ideally in financial services or with subscription-based services.
Salary: $65,000-$75,000
Type: Hybrid
Benefits: competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational r…

Similarweb

Customer Success Manager, Strategic New York City
Skills & Focus: Customer Success, Client Success, data adoption, strategic initiatives, business goals, KPI, training sessions, industry expertise, digital marketing, Fortune 500
About the Company: Similarweb is revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Their unique data and sol…
Experience: 7+ years of relevant experience
Salary: $84,160 - $134,800 annually + benefits + potential equity
Type: Full-time
Benefits: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan, paid sick leave, paren…

Onetrust

Senior Customer Success Manager New York City
Skills & Focus: Customer Success, Customer Engagement, SaaS Solutions, Stakeholder Management, Risk Management, Revenue Retention, Communication Skills, Technical Aptitude, Account Management, Business Value
About the Company: OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, auto…
Experience: 5-6+ years in a client-facing role within a CSM, professional services, or technical consulting role
Salary: $88,875 – $133,312.50 USD
Type: Full-time
Benefits: Comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retireme…

Method

Customer Success Manager New York City
Skills & Focus: Customer Success, API, Fintech, Client-facing, Project Management, Technical Integration, Business Strategy, Feedback, Emerging Technologies, Start-up Environment
About the Company: Method’s APIs are redefining financial connectivity with real-time read-write access to consumer liability accounts and bringing consumer finance one step clos…
Experience: 4-8 years in a client-facing role, ideally in technology, investment banking, or consulting
Salary: $150,000 - $200,000
Type: Full-time

Eliseai

Director of Customer Success New York City
Skills & Focus: customer success, B2B SaaS, onboarding, retention, account plans, C-suite, coaching, collaborate, upsell, churn risk
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 3+ years experience managing a customer success team
Salary: $150,000 - $185,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Metropolitan Commercial Bank

SVP, Customer Experience Director (Banking & Financial Services) New York City
Skills & Focus: customer experience, banking, financial services, team leadership, KPIs, customer satisfaction, cash management, strategic initiatives, innovation, multi-tasking
About the Company: Metropolitan Commercial Bank is a full-service commercial bank based in New York City, providing a broad range of business, commercial, and personal banking pr…
Experience: A minimum of 10 years of customer experience, preferably in the finance industry.
Salary: $275,000 - $300,000 annually
Type: Full-time

Nielsen

Customer Success Manager - Digital New York City
Skills & Focus: Customer Success, Digital Measurement, Account Management, Customer Relationships, Adoption, Revenue Growth, Client Engagement, Insights, Digital Advertising, Cross-Platform
About the Company: Nielsen is a global measurement and data analytics company that provides the most complete and trusted view of consumers and markets worldwide.
Experience: Experienced
Type: Full-time

Pinwheel

Customer Success Manager New York City
Skills & Focus: Customer Success, Account Manager, API, Onboarding, Technical Guidance, Expansion Opportunities, Performance Analysis, Upselling, Relationship Management, Technical Problem Solving
About the Company: Pinwheel helps banks win primacy by making switching direct deposits easy. Through exclusive partnerships with payroll providers, Pinwheel can authenticate con…
Experience: 5-7 years experience in Customer Success or Account Manager role
Salary: $112,000 - $128,000 base with on track total earnings (OTE) of $140,000 - $160,000
Type: Full-time
Benefits: Excellent compensation & equity packages, Full medical, dental, and vision benefits, Life & short-term disability insur…

Rokt

Client Success Associate New York City
Skills & Focus: client relationships, client growth, strategic plans, AI-driven insights, collaboration, data-driven marketing, success metrics, problem-solving, adaptable, team communication
About the Company: Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most, using AI and an ecommerce network to power billions of t…
Salary: $84,000 - $128,000
Type: Full-time
Benefits: Equity, catered lunch, healthy snacks, generous retirement plans, fully funded health insurance, dog-friendly office, e…
Client Success Associate New York City
Skills & Focus: client relationships, client growth, strategic plans, AI-driven insights, collaboration, data-driven marketing, success metrics, problem-solving, adaptable, team communication
About the Company: Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most, using AI and an ecommerce network to power billions of t…
Salary: $84,000 - $128,000
Type: Full-time
Benefits: Equity, catered lunch, healthy snacks, generous retirement plans, fully funded health insurance, dog-friendly office, e…

Air

Enterprise Customer Success Manager New York City
Skills & Focus: Customer Success, Account Management, B2B SaaS, Product Adoption, Revenue Growth, Retention, Customer Advocacy, Data-Driven, Relationship Management, Cross-Functional Collaboration
About the Company: Air is the first Creative Ops platform: a system of record for creative teams. Our product automates the mindless tasks that creatives and marketers do every d…
Experience: 2-5 years in Customer Success, Account Management, Consulting, Sales, or a related role, ideally within a B2B SaaS environment.
Salary: USD $110,000 to $180,000 (if based in NYC); CAD $120,000 to $190,000 (if based in Toronto)
Type: Full-time
Benefits: Medical, dental, and vision insurance; generous work-from-home stipend; professional development reimbursement; unlimit…
Enterprise Customer Success Manager New York City
Skills & Focus: Customer Success, Account Management, B2B SaaS, Product Adoption, Revenue Growth, Retention, Customer Advocacy, Data-Driven, Relationship Management, Cross-Functional Collaboration
About the Company: Air is the first Creative Ops platform: a system of record for creative teams. Our product automates the mindless tasks that creatives and marketers do every d…
Experience: 2-5 years in Customer Success, Account Management, Consulting, Sales, or a related role, ideally within a B2B SaaS environment.
Salary: USD $110,000 to $180,000 (if based in NYC); CAD $120,000 to $190,000 (if based in Toronto)
Type: Full-time
Benefits: Medical, dental, and vision insurance; generous work-from-home stipend; professional development reimbursement; unlimit…

Openai

Customer Success Manager - Strategics New York City
Skills & Focus: Customer success, Client relations, Strategy, Project management, Communication, Collaboration, Account management, Problem-solving, Data analysis, Technical support
Salary: $240K
Type: Full time
Benefits: Medical, dental, and vision insurance, mental health and wellness support, 401(k) plan, generous time off, paid parenta…

Bitgo

Senior Customer Success Manager New York City
Skills & Focus: customer success, account management, stakeholders, financial services, cryptocurrency, data analysis, expansion opportunities, onboarding, renewals, project management
About the Company: BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from…
Experience: 4+ years
Salary: $140,000 - $170,000 USD base salary
Type: Full-time
Benefits: Competitive base salary, bonus and stock options; 100% company paid health insurance for employee, partner and dependen…

Justworks

Senior Customer Onboarding Manager New York City
Skills & Focus: customer onboarding, customer success, communication, problem solving, service-first approach, collaboration, mentorship, organization, attention to detail, creative solutions
About the Company: At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with a…
Experience: Minimum of 3 years of professional experience in a customer facing role
Salary: $36.06 to $39.67 per hour

Clay Labs

Growth Strategist (Customer Success) New York City
Skills & Focus: Growth Strategy, Customer Success, Onboarding, Implementation, Data Analysis, Expansion, B2B SaaS, Customer Relationships, Revenue Growth, Workshops
About the Company: Clay is a creative tool for growth. Our mission is to help businesses grow without huge investments in tooling or manual labor. We’re already helping over 100,…
Salary: $90K – $140K
Type: Full time
Benefits: Health insurance, Paid time off, Free meals in office every day and unlimited snacks, Parental leave & fertility support

Prove

Customer Success Manager, Enterprise New York City
Skills & Focus: Customer Success, Client Relationship, Project Management, Forecasting, Account Renewals, Business Reviews, Product Knowledge, Customer Satisfaction, Negotiation Skills, Technology Solutions
About the Company: Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital…
Experience: 3 to 5 years in a customer facing role such as account management or sales
Salary: $110,000- $120,000 plus variable commission / company bonus
Type: Full-time
Benefits: Competitive salaries & Bonus Plan, Equity Plan, Modern Health for wellness, 401(k) Retirement Plan & Match, Unlimited V…

Smartly

Customer Success Manager New York City
Skills & Focus: Customer Success, Social Advertising, Retention, Growth, Customer Experience, Business Needs, Digital Advertising, Partnerships, Collaboration, Support
About the Company: Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform sea…
Experience: 4+ years of relevant experience in a customer success or similar customer-facing function
Salary: $75,000 - $90,000
Type: Hybrid
Benefits: Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days, generous healthcare packages & mental he…

Datadog

Director, Product Management New York City
Skills & Focus: Product Management, SaaS, Infrastructure Monitoring, Customer Challenges, Product Strategy, Product Roadmaps, Cross-Functional Collaboration, Recruiting, Team Management, Customer Satisfaction
About the Company: Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in t…
Experience: Experienced leader in Product Management, ideally at a SaaS company
Salary: $272,000 — $340,000 USD
Type: Full-time
Benefits: Generous and competitive global and US benefits including healthcare, dental, parental planning, mental health benefits…

Watershed

Enterprise Customer Success Manager New York City
Skills & Focus: Customer Success Managers, SaaS, Climate Journeys, Enterprise Customers, Onboarding, Carbon Footprint, Value Maximization, Project Management, Relationship Building, Communication Skills
About the Company: Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG…
Experience: Relevant CSM experience, in a SaaS organization.
Salary: $130,500 - $172,000 USD
Benefits: Total rewards benefits package including equity, health/dental/vision insurance, 401(k), unlimited paid time off, paid …

Ramp

Customer Experience Manager New York City
Skills & Focus: Customer Experience, Team Management, Support Operations, Collaboration, Operational Scalability, Customer Journey, Product Knowledge, Feedback Insights, Metrics Driven, FinTech
About the Company: Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor managemen…
Experience: Minimum 5 years managing and developing a team to hit key metrics
Type: Full-time
Benefits: 100% medical, dental & vision insurance coverage for you; Partially covered for your dependents; One Medical annual mem…

Sigma Computing

Scale Customer Success Manager New York City
Skills & Focus: Customer Success, SaaS, Analytics, Data Analysis, Customer Health, Engagement Strategies, Onboarding, Customer Experience, Project Management, Business Intelligence
About the Company: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for t…
Experience: 3+ years of customer success experience in SaaS, preferably managing high-volume customer portfolios
Salary: $100,000 - $118,000 annually
Type: Full-time
Benefits: Equity, Generous health benefits, Flexible time off policy, Paid bonding time for all new parents, Traditional and Roth…

Foursquare

Customer Success Manager New York City
Skills & Focus: Customer Success, Client Management, Campaign Support, Technical Solutions, Advertising, Ad Tech, Programmatic Buys, Social Media Advertising, Customer Onboarding, Portfolio Management
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Industry Leading Healthcare, 401(k) with company match, Equipment Setup, Family Planning and Fertility Pr…

Nuorder By Lightspeed

Senior Client Success Manager New York City
Skills & Focus: Customer Success, Client Success, Account Management, SaaS, B2B, Product Adoption, Retention Strategies, Data-driven Insights, Engagement Strategies, Collaboration
About the Company: NuORDER by Lightspeed is building communities through commerce, providing a one-stop commerce platform that helps merchants innovate and enhance their customer…
Experience: 5 to 7 years
Salary: $100,000 to $118,000 USD
Type: Full-time
Benefits: Unlimited paid time off, flexible working policy, health insurance, health and wellness benefits, possibility for trans…

Salesforce

VP, Portfolio Leader New York City
Skills & Focus: customer success, talent management, innovation, strategy, relationship building, team leadership, change management, performance metrics, customer satisfaction, technology trends
About the Company: Salesforce is a global leader in CRM software and applications, dedicated to helping organizations manage customer relationships more effectively.
Salary: $240,400 - $420,600
Type: Full-time

Siro

(Senior) Customer Success Manager New York City
Skills & Focus: Customer Success, onboarding, sales, training, data-driven coaching, stakeholders, strong relationships, software deployments, communication skills, sales productivity
About the Company: Siro is the intelligence platform for in-person sales, recording, transcribing, and analyzing millions of in-person conversations to help sales professionals i…
Experience: 3-6+ years of B2B Customer Success experience
Salary: $135K – $165K
Type: Full-time
Benefits: Equity offered

Overjet

Customer Success Manager New York City
Skills & Focus: Customer Success, SaaS, Enterprise accounts, KPI, Account management, Training, Churn minimization, Upselling, Insurance, Artificial intelligence
About the Company: Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’r…
Experience: 5+ years of experience in customer success in SAAS or similar product
Type: Hybrid workplace, Full-time
Benefits: Competitive Compensation and Equity; Hybrid workplace; 401k plans with a matching program; Medical, Dental and Vision c…

Eliseai

Customer Success Manager New York City
Skills & Focus: Customer Success, SaaS, B2B, Client Relationships, Technical Support, Product Expert, User Adoption, Onboarding, Customer Satisfaction, User Experience
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2-3 years of technical B2B client-facing experience with a SaaS product
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Ramp

Customer Activation Manager New York City
Skills & Focus: customer success, activation, implementations, B2B, project management, stakeholders, communication skills, product solutions, adaptability, financial services
About the Company: Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor ma…
Experience: Minimum 7-10+ years of experience in customer success, activation, implementations, or sales experience in a B2B organization
Salary: $128,000- $212,500 (for NYC or SF) or $115,000- $191,500 (for all other locations)
Type: Full-time
Benefits: 100% medical, dental & vision insurance coverage, 401k with employer match, Flexible PTO, Fertility HRA, WFH stipend, W…

Dataiku

Strategic Customer Success Manager, Americas New York City
Skills & Focus: Customer Success, AI strategies, Enterprise software, Data science, Stakeholder management, Client engagement, Business outcomes, Analytics, Growth strategies, Customer expansion
About the Company: Dataiku is at the forefront of the AI revolution, offering a platform that makes data actionable and accessible. It pioneers the integration of AI and data sci…
Experience: At least 10 years of prior account management, customer success, or consulting experience.
Salary: $145,000 - $165,000 USD
Type: Full-time
Benefits: Dataiku offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending ac…

Braze

Senior Vice President of Customer Success New York City
Skills & Focus: Customer Success, Customer Retention, Strategic Vision, Global Leadership, Customer Advocacy, Performance Metrics, Analytical Mindset, Cross-Functional Collaboration, Revenue Optimization, Customer Value Achievement
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 15+ years in customer success, account management, ideally in a B2B SaaS environment, with at least 7 years in a senior leadership role.
Salary: $234,000 - $281,400/year
Type: Full-time
Benefits: Competitive compensation that may include equity, retirement and employee stock purchase plans, flexible paid time off,…

Workato

Enterprise Customer Success Manager New York City
Skills & Focus: customer success, enterprise accounts, adoption, revenue retention, customer satisfaction, customer advocate, strategic relationships, automation, cross-functional collaboration, business outcomes
About the Company: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline ope…
Experience: 7+ years of professional experience in consulting, customer success, client relationship, or technical account management roles
Salary: $122,000 - $160,000
Type: Full-time
Benefits: Comprehensive benefits package including work-life balance, vibrant work environment

Flex

Senior Partner Success Manager New York City
Skills & Focus: Partner Success, Account Management, Revenue Growth, Relationship Management, Product Adoption, Data Analysis, Sales Experience, Cross-Functional Collaboration, Tech Proficiency, Customer Engagement
About the Company: Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. Our mission is to empower renters with flexibility…
Experience: 5-10 years
Salary: $115,000 - $125,000 base, OTE $145,000 - $165,000
Type: Full-time
Benefits: 100% company-paid medical, dental, vision, 401(k) + company equity, unlimited PTO, and more.

Datasnipper

Customer Success Manager, LATAM New York City
Skills & Focus: Customer Success, Onboarding, Retention, B2B SaaS, Client Relationships, Stakeholder Management, Customer Centric, Collaboration, Adaptability, Feedback Analysis
About the Company: DataSnipper is the driving force behind an intelligent automation platform that’s transforming the world of audit and finance.
Experience: 3+ years’ experience in a Customer Success, Account Management, or related customer-facing role
Salary: $125K - $170K
Type: Full time
Benefits: Flexible paid time off, Comprehensive medical and dental coverage, 401K match, Paid parental leave, Stock participation…

Unit

Customer Success Manager New York City
Skills & Focus: Customer Success, account management, client relationships, embedded finance, strategic consulting, Fintech, project ownership, performance metrics, cross-functional, KPI tracking
About the Company: Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~1…
Experience: Experience in a customer success, account management, or management consulting role; ideally in the Fintech industry
Salary: $120,000 - $140,000 per year
Type: Full-time
Benefits: Generous benefits; equity and/or variable compensation may be available

Kira Learning

Customer Success Manager New York City
Skills & Focus: customer success, education, K-12, training, customer issues, stakeholders, product support, data, communication, SaaS
About the Company: Kira Learning harnesses transformative AI technologies to make world-class teaching and learning accessible to everyone.
Experience: 3 to 5 years preferred
Salary: $105,000 - $120,000 a year
Type: Full-time
Benefits: Competitive salary and equity package, Flexible PTO, Paid parental leave, Top-notch medical, dental and vision coverage…

Greenfly

Customer Success Manager New York City
Skills & Focus: customer relationships, account management, customer success, B2B SaaS, sports organizations, customer retention, cross-functional collaboration, on-boarding, project management, Salesforce.com
About the Company: Greenfly is an enterprise SaaS platform that enables major sports, entertainment, and media organizations to power their short-form content ecosystems.
Experience: 6+ years of account management, customer success or B2B SaaS experience
Salary: $140,000 - $175,000
Type: Full-time
Benefits: Total Cash Compensation Range: $140,000 - $175,000, stock options, great benefits package.
Customer Success Manager New York City
Skills & Focus: customer relationships, account management, customer success, B2B SaaS, sports organizations, customer retention, cross-functional collaboration, on-boarding, project management, Salesforce.com
About the Company: Greenfly is an enterprise SaaS platform that enables major sports, entertainment, and media organizations to power their short-form content ecosystems.
Experience: 6+ years of account management, customer success or B2B SaaS experience
Salary: $140,000 - $175,000
Type: Full-time
Benefits: Total Cash Compensation Range: $140,000 - $175,000, stock options, great benefits package.

Pitchbook

Customer Success Associate New York City
Skills & Focus: Customer Success, Salesforce, Account Management, Pipeline Management, Client Engagement, Verbal Communication, Prospecting, Business Development, KPI Achievement, Team Collaboration
About the Company: PitchBook is dedicated to fostering innovation and collaboration within its workforce, emphasizing personal growth and a culture of curiosity. They prioritize …
Experience: 1+ years of sales or business development experience
Type: Full-time
Benefits: Comprehensive health benefits, Paid sabbatical program after four years, Annual educational stipend, Employee assistanc…

Intuit

Sales Strategy and Operations Manager New York City
Skills & Focus: Sales, Strategy, Operations, Manager, Financial Technology, Tax, Accounting, Data, Analytics, Customer Success
About the Company: Intuit is a financial technology company that provides tools and services for finance, tax, and accounting.
Type: Mid Market

Addepar

Client Success Management (CSM) - Enterprise Team New York City
Skills & Focus: Client Success, Strategic Guidance, Engagement Initiatives, Revenue Growth, Change Management, Cross-Functional Collaboration, Technical Knowledge, Client Relationships, Data-Driven Strategies, Wealth Management
About the Company: Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of …
Experience: 10+ years of experience in client-facing roles (sales, client management, client success) and/or strategy positions within financial or wealth management services firms
Salary: $110,000 - $205,000 (base salary) + bonus + equity + benefits
Type: Full-time
Benefits: Bonus, equity, comprehensive benefits package, flexible workforce model

Pontera

Senior Client Success Manager New York City
Skills & Focus: Client Success, Account Management, Channel Sales, Strategic Partnerships, Financial Services, Revenue Growth, Cross-Functional Collaboration, Customer Support, Salesforce, Project Management
About the Company: Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing thei…
Experience: 8+ years in key account management, channel sales, and/or strategic partnership management
Salary: $150,000 base, OTE Depending on experience
Type: Full-time
Benefits: Comprehensive healthcare insurance, 401(k) with employer match, paid parental leave, equity grants, professional develo…

Mparticle By Rokt

Strategic Customer Success Manager New York City
Skills & Focus: Customer Success, Global Customer Portfolio, Enterprise Level Solution, Data-Driven Marketing, SaaS Solutions, Collaboration, Account Plans, Client Retention, Customer Experience, Presentation Skills
About the Company: mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights …
Experience: Minimum of 8 years customer-facing experience and minimum of 3 years supporting a global customer portfolio
Salary: $234,000 - $358,000
Type: Full-time
Benefits: Equity grants, access to coaching, courses, and training programs, catered lunches, healthy snacks, gym memberships, ge…
Strategic Customer Success Manager New York City
Skills & Focus: Customer Success, Global Customer Portfolio, Enterprise Level Solution, Data-Driven Marketing, SaaS Solutions, Collaboration, Account Plans, Client Retention, Customer Experience, Presentation Skills
About the Company: mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights …
Experience: Minimum of 8 years customer-facing experience and minimum of 3 years supporting a global customer portfolio
Salary: $234,000 - $358,000
Type: Full-time
Benefits: Equity grants, access to coaching, courses, and training programs, catered lunches, healthy snacks, gym memberships, ge…

Arch

Senior Client Implementation Specialist New York City
Skills & Focus: onboarding, implementation, customer success, financial technology, SaaS, project management, client experience, data quality, relationship management, investment operations
About the Company: Arch is a Series A financial technology company that automates the management of private investments.
Experience: 4–6+ years of experience in client onboarding, implementation, or customer success—ideally in financial technology, SaaS, or financial services.
Salary: $120K – $135K
Type: Full-time
Benefits: Grab lunch on us while you’re in the office.

Datadog

Director, Enterprise Customer Success - AMER New York City
Skills & Focus: Customer Success, SaaS, cloud infrastructure, observability, team leadership, proactive customer engagement, cross-functional collaboration, data-driven, renewal risks, employee training
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Minimum of 3 years experience in leading Customer Success teams as a second line leader.
Salary: $155,000 — $206,000 USD
Type: Full-time
Benefits: Best-in-breed onboarding, inclusive company culture, continuous professional development, new hire stock equity (RSU), …

Canary Technologies Corp

Customer Success Manager New York City
Skills & Focus: Customer Success, Client Onboarding, Relationship Management, Portfolio Growth, Strategic Insight, SaaS, Hospitality Technology, Account Management, Communication, Collaboration
About the Company: Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ ho…
Experience: 3–5 years of Customer Success experience in a SaaS environment
Salary: $90,000 - $105,000 a year
Type: Hybrid
Benefits: Canary Days, Self Improvement Club, Professional Development Chats, Travel Reimbursement, Personal Travel Reimbursement

Box

Executive Sponsorship Program Manager New York City
Skills & Focus: customer, executive, program management, operations, Stakeholders, engagement, relationships, adoption, communication, Salesforce
About the Company: Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, …
Experience: 2+ years customer-facing, program management, or operations experience
Salary: $92,000 - $115,000 USD
Type: Full-time
Benefits: Box is committed to fair and equitable compensation practices. Eligible for equity and benefits.

Axion Ray

Director, Launch Engagements New York City
Skills & Focus: Strategic Leadership, Client Engagement, Implementation, Adoption Oversight, Commercial Alignment, Value Realization, Operational Excellence, Metrics, Reporting, Customer Success
About the Company: Axion Ray strives to be fair and competitive. We leverage market data from Pave to inform our compensation packages. Our mission is to improve the quality and …
Experience: 5+ years
Salary: $190K – $225K
Type: Full time
Benefits: Offers Equity

Flex

Director, Customer Success Center of Excellence (CS COE) New York City
Skills & Focus: Customer Success, Knowledge Management, Quality Assurance, AI-driven Solutions, Product Development, Training Programs, Voice of the Customer, Performance Indicators, Cross-functional Leadership, Customer Feedback
About the Company: Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience, empowering renters to pay rent with better flexibi…
Experience: 8+ years of experience working with Customer Success or Product operations, with 4+ years in a leadership role preferred.
Salary: $169,000 - $183,000
Type: Full-time
Benefits: 100% company-paid medical, dental, and vision, 401(k) + company equity, Unlimited paid time off with a PTO minimum + 13…

Honeybook

Head of Member (Customer) Care New York City
Skills & Focus: customer care, customer satisfaction, customer retention, SaaS, customer success strategies, data analytics, cross-functional teams, leadership development, high-performing teams, customer engagement best practices
About the Company: HoneyBook is the leading client relationship platform for independent businesses, providing tools for managing client interactions and simplifying workflow.
Experience: At least 10 years leading and scaling customer facing organizations, preferably in SaaS or fintech environments.
Salary: $240-$250k/yr
Type: Full-time
Benefits: Wellness programs, exceptional family leave policies, competitive salary, meaningful equity grants.

Budgie Health

Founding Customer Success Lead New York City
Skills & Focus: customer success, client management, B2B SaaS, healthcare, benefits, client engagement, relationship building, strategic advisor, cross-functional collaboration, project management
About the Company: Budgie Health is here to make healthcare benefits less confusing. We believe that by translating complex healthcare data into simple financial experiences, we …
Experience: 3+ years in customer success, account management, consulting, or similar client-facing role, ideally in a B2B SaaS, healthcare, or benefits environment.
Salary: $130,000 – $160,000 per year
Type: Full-time
Benefits: Equity (stock options), Flexible PTO, Best-in-class Medical, Dental, and Vision insurance, 401(k) matching, Quarterly t…

Ogury

Customer Success Manager New York City
Skills & Focus: Customer Success, Client Satisfaction, Campaign Success, Problem Solving, Digital Media, Programmatic Advertising, Agency Partnerships, Data-Driven Insights, Stakeholder Engagement, Onboarding
About the Company: Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targetin…
Type: Hybrid

Oso

Head of Customers New York City
Skills & Focus: customer success, renewals, expansion, forward-deployed engineering, production, team building, customer relationships, technical projects, startup experience, P&L
About the Company: Oso is a company that provides a solution for authorization, allowing developers to offload control of who has access to what in their applications. They aim t…
Experience: Technical customer-facing roles for highly technical products
Type: Full-time

Ramp

Manager, Customer Success New York City
Skills & Focus: Customer Success, Implementation, Onboarding, Salesforce, SaaS, Data Analytics, Team Management, GTM Environment, Cross-functional Collaboration, Process Improvement
About the Company: Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor ma…
Experience: Minimum of 5 years of quota-carrying sales or customer success experience; Minimum of 5 years of experience building and leading sales or customer success teams
Type: Full-time
Benefits: 100% medical, dental & vision insurance coverage for you; Flexible PTO; 401k (including employer match); WFH stipend; W…
Manager, Customer Success New York City
Skills & Focus: Customer Success, Implementation, Onboarding, Salesforce, SaaS, Data Analytics, Team Management, GTM Environment, Cross-functional Collaboration, Process Improvement
About the Company: Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor ma…
Experience: Minimum of 5 years of quota-carrying sales or customer success experience; Minimum of 5 years of experience building and leading sales or customer success teams
Type: Full-time
Benefits: 100% medical, dental & vision insurance coverage for you; Flexible PTO; 401k (including employer match); WFH stipend; W…

Salesforce

Customer Success Product Adoption Director New York City
Skills & Focus: customer success, product adoption, B2B SaaS, research strategy, data insights, competitive analysis, business value, executive presentation, collaboration, organizational agility
About the Company: Salesforce is a global leader in Customer Relationship Management (CRM) software, making it easier for businesses to connect with customers and drive sustained…
Experience: 10+ years of experience in management consulting, preferably guiding customers in getting value from B2B SaaS products
Salary: $177,600 - $281,100
Type: Full-time
Benefits: Salesforce offers a range of benefits and strives to create an accessible and inclusive experience for all candidates.

Kalepa

Senior Associate - Growth Team New York City
Skills & Focus: SaaS platform, client success, client-facing, enterprise, data-driven, KPIs, user training, analytics, InsurTech, venture-backed startup
About the Company: Kalepa is upending the commercial insurance industry with its state-of-the-art AI Copilot platform, empowering underwriters to make smarter, faster, and more a…
Experience: 3+ years in an enterprise client-facing role
Salary: $110K - $135K
Type: Full-time
Benefits: 100% covered medical, 100% covered vision and dental, 20 days PTO, equity options, 401(k) with employer contribution, g…

Via

Partner Success Principal New York City
Skills & Focus: customer relationships, revenue growth, strategic guidance, service quality, contract negotiations, data analysis, relationship building, team player, travel, growth mentality
About the Company: Via is a technology company that transforms transportation around the world, aiming to reduce environmental footprints and enhance daily commutes.
Experience: 6+ years of relevant work experience
Salary: $125,000-$165,000
Type: Full-time
Benefits: Generous and comprehensive benefits package, including free medical plans and 401K matching.