39 Technical And Product Support jobs in Mexico City.

Hiring now: Customer Support Graduate @ Cognizant, Support Engr @ Sap Fionee, Technical Account Mgr @ Thousandey, Dir Technical Support @ Samsara, Validation Support Superv @ Payjoy, Associate Solution Engr @ Appian, Prod Advocate @ Apolloio, Technical Support Spec @ Belvo, Technical Support Engr @ Bentley Sy, Technical Account Mgr Tam @ Stellar Cy.Explore more at jobswithgpt.com.

🔥 Skills

SaaS (13) Technical Support (11) collaboration (8) technical support (8) customer support (7) communication skills (6) Customer Experience (6) communication (5) customer experience (5) support (5)

đź“Ť Locations

Mexico City (39)
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Cognizant

Customer Support - Graduate Mexico City
Skills & Focus: Customer Support, Collaboration, Communication, Self-motivation, Growth mindset, Learning, Consulting, Diversity, Inclusion, Technology
About the Company: Cognizant helps companies modernize technology, reinvent processes, and transform experiences, so they stay ahead in a constantly evolving world. Our unique in…
Experience: Basic knowledge in customer support, ability to self-motivate, and developing communication and collaboration skills.
Type: Full-time
Customer Support - Graduate Mexico City
Skills & Focus: customer support, communication, collaboration, growth mindset, curiosity, technology, consulting, diversity, inclusion, innovation
About the Company: Cognizant helps companies modernize technology, reinvent processes, and transform experiences, so they stay ahead in a constantly evolving world. Cognizant is …
Experience: Basic knowledge in customer support.
Type: Full-time

Sap Fioneer

Support Engineer Mexico City
Skills & Focus: problem solving, stakeholder management, customer satisfaction, issue resolution, ticket management, root cause analysis, communication skills, financial services, SAP solutions, quality assurance
About the Company: SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and…
Experience: Experience in the financial services environment, ideally with SAP solutions; previous experience in support organizations and ticket management.
Type: Full-time
Benefits: Opportunity to shape the fast-changing financial services landscape; flexible working policy; competitive compensation …

Thousandeyes

Technical Account Manager Mexico City
Skills & Focus: Technical Account Manager, customer experience, network optimization, SaaS, cloud services, Technical Support, customer engagement, project management, ISP/CDN, cloud intelligence
About the Company: ThousandEyes, part of Cisco, provides an internet and cloud intelligence platform that helps organizations understand and optimize their network performance.
Experience: 5-7 years of support experience within a Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization
Type: Professional
Benefits: Quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid holidays, flexible…

Samsara

Director, Technical Support Mexico City
Skills & Focus: Technical Support, Customer Experience, Team Development, Efficiency, Operational Metrics, Escalation Management, SaaS, Automation, Problem Resolution, Customer Satisfaction
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to har…
Experience: 10+ years of leadership experience in Technical Support, Engineering, or Operations environment at Senior Manager or Director level.
Type: Full-time
Benefits: Competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara fo…

Payjoy

Validation Support Supervisor Mexico City
Skills & Focus: compliance, documents, customer service, global standards, team, coaching, results, exceptional, support, supervisor
About the Company: PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success…

Appian

Associate Solution Engineer Mexico City
Skills & Focus: Problem solving, Technical support, Software development, Data analysis, Customer engagement, Programming languages, Systems administration, RDBMS platforms, Technical challenges, Cross-functional collaboration
About the Company: Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and op…
Experience: Flexibility to provide after business hours support; Proficiency in English; Bachelor's degree in any Engineering discipline, Information Technology, or similar degree program.
Type: Full-time
Benefits: Leverage growth opportunities such as in-house MBA program for new managers, Appian University with 3,000+ courses, Pre…

Apollo.Io

Product Advocate Mexico City
Skills & Focus: customer support, technical troubleshooting, product expertise, communication skills, SaaS, CRM, CSAT, bug tracking, time management, customer feedback
About the Company: Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. It provides sales and marke…
Experience: Minimum proven experience of 2 years in at least one entry-level tech support role.
Type: Full-time
Benefits: Collaboration across departments, resources for growth, autonomy to own your role, encouraging bold ideas and courageou…

Belvo

Technical Support Specialist Mexico City
Skills & Focus: technical support, customer engagement, financial data, API platform, remote work, onboarding, customer feedback, documentation, fintech, open banking
About the Company: Belvo is an open finance API platform that aims to democratize access to financial services in Latin America, enabling financial innovators to interpret financ…
Experience: Students in their 3rd year or older
Type: Hybrid
Benefits: Stock options, Annual company bonus linked to company performance, Flexible working hours, Remote friendly, Pet friendl…

Samsara

Technical Support Specialist Mexico City
Skills & Focus: technical support, customer assistance, troubleshooting, SaaS, IoT, networking, cloud technologies, problem-solving, communication skills, collaboration
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to har…
Experience: 3-5 years
Type: Full-time
Benefits: Full-time employees receive a competitive total compensation package along with employee-led remote and flexible workin…

Bentley Systems

Technical Support Engineer Mexico City
Skills & Focus: technical support, customer liaison, troubleshooting, analytical skills, remote training, user support, problem analysis, engineering software, documentation, communication skills
About the Company: Bentley Systems is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the …
Experience: 1-5 years of experience in technical support
Type: Hybrid/Home-based

Stellar Cyber

Technical Account Manager (TAM) Mexico City
Skills & Focus: Technical Account Manager, Cybersecurity, Client Relationships, Technical Inquiries, Implementation Process, Performance Monitoring, Cybersecurity Strategies, Technical Documentation, Travel for Client Support, Communication Skills
About the Company: Join a fast-growing global leader in cybersecurity, trusted by some of the biggest names in the industry. Our culture is built on diversity, openness, and coll…
Experience: Proven experience in technical account management, cybersecurity consulting or related roles

Fortra

Professional Services Consultant I Mexico City
Skills & Focus: customer support, problem solving, technical aptitude, customer relationship, communication skills, triage support, collaboration, documentation, issue resolution, software support
About the Company: For over 40 years, our employees have enjoyed rewarding careers that challenge them, support their growth, and inspire them to think and act boldly to make a r…
Experience: 1 to 3 years of experience in a support role.
Benefits: We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much …

Cisco

Technical Consulting Engineer CUCM Mexico City
Skills & Focus: Technical Support, Cisco Unified Communications, Call control protocols, Log Analysis, Collaboration, Networking, Software as a Service, Troubleshooting, Engineering, Customer Experience
About the Company: Cisco’s Technical Assistance Center is a team of world-class technical experts focused on helping customers deploy and operate their networks effectively while…
Experience: 5+ years in support of Cisco Unified Communications
Type: Experienced
Benefits: Medical, dental, and vision insurance; 401(k); short and long-term disability; life insurance; paid time off; volunteer…

Cognizant

Customer Support - Graduate Mexico City
Skills & Focus: customer support, communication, collaboration, growth mindset, technology, consulting, diversity, inclusion, innovation, professional development
About the Company: Cognizant helps companies modernize technology, reinvent processes, and transform experiences, so they stay ahead in a constantly evolving world.
Experience: Basic knowledge in customer support
Type: Full-time

Google

Customer and Partner Solutions Engineer III, gTech Mexico City
Skills & Focus: customer solutions, technical troubleshooting, programming languages, web technologies, databases, data analysis, scripting, project management, collaboration, automation
About the Company: Google creates products and services that make the world a better place, bringing them to life through technical skill, product expertise, and a thorough under…
Experience: 3 years
Salary: $123,000-$176,000 + bonus + equity + benefits
Type: Full-time
Benefits: Comprehensive benefits including bonus, equity, and work location adjustments

Datadog

Technical Support Engineer 1 Mexico City
Skills & Focus: Technical Support, Integrations, Customer Education, Troubleshooting, SaaS, Cloud Applications, Communication, Linux, Programming, Problem-solving
About the Company: Datadog is the world-class monitoring and security platform for cloud applications. We’re dedicated to creating, developing, and supporting our product and cus…
Type: Full-time
Benefits: Generous and competitive global and US benefits, new hire stock equity (RSUs), employee stock purchase plan, continuous…

Shijigroup

Level 1 (L1) POS Support Specialist Mexico City
Skills & Focus: customer support, POS, troubleshooting, support tickets, SLA, Zoho Desk, JIRA, documentation, collaboration, training

Cisco

Technical Consulting Engineer CUCM Mexico City
Skills & Focus: Technical Support, Collaboration, Cisco Unified Communications Manager, Customer Experience, Troubleshoot, Networking, SaaS, Documentation, Mentoring, Automation
About the Company: Cisco’s Technical Assistance Center is a team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectivel…
Experience: 5+ years of experience in support of Cisco Unified Communications or Business Video Solutions.
Type: Professional
Benefits: Access to quality medical, dental and vision insurance, 401(k) plan with matching contribution, flexible vacation polic…

Cognizant

Customer Support - Graduate Mexico City
Skills & Focus: customer support, communication, collaboration, self-motivation, technology, consulting, diversity, inclusion, growth mindset, innovation
About the Company: Cognizant helps companies modernize technology, reinvent processes, and transform experiences, so they stay ahead in a constantly evolving world. Cognizant is …
Experience: Basic knowledge in customer support, Ability to self-motivate within set timelines, Developing communication and collaboration skills
Type: Full-time

Datadog

Technical Support Engineer 2 Mexico City
Skills & Focus: technical support, SaaS, Zendesk, Jira, Confluence, programming, Linux, customer education, multi-channel, bilingual
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 2+ years of related experience
Type: Full-time
Benefits: Best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy program for in-house networking…

Stripe

Operations Associate Mexico City
Skills & Focus: user support, problem solving, analytical thinking, process improvement, communication skills, customer service, cross team collaboration, quick-moving environment, operational leverage, SQL
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: Prior experience or knowledge in user support; prior experience working on projects or process improvement initiatives; familiarity with SQL.
Type: Full-time

Samsara

Director, Technical Support Engineering (Level 1) Mexico City
Skills & Focus: Technical Support, Customer Experience, Team Development, SaaS, Data-Driven, Operational Excellence, Escalations Handling, Customer Satisfaction (CSAT), Process Optimization, Cross-Functional Collaboration
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which enables organizations that depend on physical operations to harness Internet of Th…
Experience: 10+ years of leadership experience in Technical Support, Engineering, or Operations environment at Senior Manager or Director level.
Type: Full-time
Benefits: Full time employees receive a competitive total compensation package along with employee-led remote and flexible workin…

Shiji

Level 2 (L2) PMS Support Specialist Mexico City
Skills & Focus: PMS Support, technical support, customer support, troubleshooting, escalated cases, service level agreements, customer satisfaction, cross-functional teams, system functionality, documentation

Cisco

Technical Consulting Engineer ACI Mexico City
Skills & Focus: Technical Support, Customer Support, Networking, Cloud and Data Center, Cisco Products, Incident Resolution, Problem Solving, Documentation, Technical Problems, Knowledge Transfer
About the Company: The Cisco CX Centers team is a dynamic group of consulting engineers dedicated to supporting Cisco customers.
Experience: 3+ years in the Customer Support IT industry
Type: Professional
Benefits: Quality medical, dental and vision insurance, a 401(k) plan with matching, vacation, and numerous wellbeing offerings.

Salesforce

Customer Success Manager - Mulesoft Mexico City
Skills & Focus: Customer Success, Mulesoft, API Management, Technical Support, Integration, Java, Salesforce, SaaS, Client Relations, Troubleshooting
About the Company: Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.
Experience: 5+ years
Type: Full-time

Peek Travel Inc.

Technical Support Representative Mexico City
Skills & Focus: technical support, customer service, SaaS, Zendesk, problem-solving, communication, troubleshooting, partner support, remote, collaboration
About the Company: Peek.com platform combines powerful business software with an award-winning marketplace for consumers to book experiences like wine tours, watersports, skydivi…
Experience: 2+ years of experience in customer service and/or technical support
Salary: Mex$ 20.400 gross monthly
Type: Full-time
Benefits: Full health care, dental, and vision plans, paid parental leave, company recharge, competitive compensation packages, a…

Nielseniq

Support Specialist Mexico City
Skills & Focus: Support issues, SNOW tickets, knowledge transfers, escalations, bridge calls, critical outages, knowledge management, platform tickets, software defects, on-call support

Alertmedia

Manager, Customer Support Mexico City
Skills & Focus: Customer Support, Leadership, Mentoring, Customer Experience, SaaS, Salesforce, Zendesk, Problem-solving, Team Management, Communication
About the Company: AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communi…
Experience: Minimum of 5 years of experience in a customer support lead/manager role within a customer organization within a tech/SaaS organization
Type: Hybrid
Benefits: Competitive Base Salary, Annual Company Bonus, 100% paid Medical, Dental, and Vision benefits for employees, Christmas …

Gigamon

Escalation Manager Mexico City
Skills & Focus: escalation management, customer success, networking, technical support, project management, communication, analytical skills, cross-functional collaboration, remediation plans, executive communication
About the Company: At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work…
Experience: 5+ years customer-facing experience in escalation management, support management, customer success roles.
Type: Hybrid

Cybersource

Consultant, Technical Solutions Mexico City
Skills & Focus: technical liaison, client relationship, service implementation, client satisfaction, technical support, troubleshoot, integration, industry trends, technical documentation, compliance
About the Company: Cybersource is part of Visa Acceptance Solutions.

Datadog

Technical Support Engineer 3, Premier Mexico City
Skills & Focus: Technical Support, SaaS, Customer Engagement, Documentation, Linux, Infrastructure, Monitoring, Cloud, Problem-solving, Professional Development
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 2+ years of related experience in multi-channel technical support at a SaaS company
Type: Full-time
Benefits: Best-in-breed onboarding, generous global benefits, inclusive company culture, continuous professional development

Cisco

Technical Consulting Engineer CUCM Mexico City
Skills & Focus: Cisco Unified Communications, Technical Support, Collaboration, Cloud Services, SaaS, Networking, Troubleshooting, Customer Experience, Call Control Protocols, Webex
About the Company: Cisco’s Technical Assistance Center is a team of world-class technical experts focused on helping customers deploy and operate their networks effectively while…
Experience: 5+ years
Type: Full-time
Benefits: Comprehensive health insurance, including medical, dental, and vision; 401(k) matching, paid volunteer time, and flexib…

Blackrock

Product Support Expert Mexico City
Skills & Focus: client support, investment compliance, product development, user experience, technical knowledge, problem solving, data analysis, process improvement, stakeholder engagement, team collaboration
About the Company: BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services…
Experience: 6+ years in a client or vendor facing support role
Benefits: comprehensive healthcare, support for working parents and Flexible Time Off (FTO)

Jumpcloud®

Technical Support Manager Mexico City
Skills & Focus: Technical Support, Customer Support Engineers, Omnichannel customer service model, Project management, People management, Metrics, SaaS environment, Defect management, Coaching, Culturally diverse team
About the Company: JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization.
Experience: Previous experience managing technical support teams in a SaaS environment is preferred.
Type: Full-time

Deliverect

Frontline Support Specialist Mexico City
Skills & Focus: customer experience, technical issues, support, customer needs, 24/7 coverage, escalations, trust, satisfaction, service excellence, customer champions
About the Company: As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-comme…
Frontline Support Specialist Mexico City
Skills & Focus: customer experience, technical issues, support, customer needs, 24/7 coverage, escalations, trust, satisfaction, service excellence, customer champions
About the Company: As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-comme…
Frontline Support Specialist Mexico City
Skills & Focus: customer experience, technical issues, support, customer needs, 24/7 coverage, escalations, trust, satisfaction, service excellence, customer champions
About the Company: As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-comme…