41 Technical And Product Support jobs in Mexico City.

Mexico City

• Skills: customer support, technical troubleshooting, product expertise, communication skills, SaaS, CRM, CSAT, bug tracking, time management, customer feedback
• Experience: Minimum proven experience of 2 years in at least one entry-level tech support role.
• Type: Full-time

Mexico City

• Skills: Problem solving, Technical support, Software development, Data analysis, Customer engagement, Programming languages, Systems administration, RDBMS platforms, Technical challenges, Cross-functional collaboration
• Experience: Flexibility to provide after business hours support; Proficiency in English; Bachelor's degree in any Engineering discipline, Information Technology, or similar degree program.
• Type: Full-time

Mexico City

• Skills: customer experience, technical issues, support, customer needs, 24/7 coverage, escalations, trust, satisfaction, service excellence, customer champions

Mexico City

• Skills: onboarding, customer support, outreach, consulting, documentation, technical issues, problem-solving, communication skills, training programs, collaborative attitude
• Experience: Prior experience in customer support, recruiting, sales, or another outreach-based role, ideally in a fast-growing or tech-focused environment.
• Type: Contractor
• Salary: Starting fixed rate of $4.25 USD per hour, increasing to $5.50 after successful probationary period + performance-based incentives + paid holidays

Mexico City

• Skills: user support, problem solving, analytical thinking, process improvement, communication skills, customer service, cross team collaboration, quick-moving environment, operational leverage, SQL
• Experience: Prior experience or knowledge in user support; prior experience working on projects or process improvement initiatives; familiarity with SQL.
• Type: Full-time

Mexico City

• Skills: Technical Support, SaaS, Customer Engagement, Documentation, Linux, Infrastructure, Monitoring, Cloud, Problem-solving, Professional Development
• Experience: 2+ years of related experience in multi-channel technical support at a SaaS company
• Type: Full-time

Mexico City

• Skills: Customer Success, Mulesoft, API Management, Technical Support, Integration, Java, Salesforce, SaaS, Client Relations, Troubleshooting
• Experience: 5+ years
• Type: Full-time

Mexico City

• Skills: Technical Advisor, Customer Success, Internet, Onboarding, Account Management, Technical Guidance, Problem Solving, Scripting, Relationship Building, Cloudflare Products
• Experience: 5-8 years of prior post-sales customer relationship management

Mexico City

• Skills: technical support, customer assistance, troubleshooting, SaaS, IoT, networking, cloud technologies, problem-solving, communication skills, collaboration
• Experience: 3-5 years
• Type: Full-time

Mexico City

• Skills: technical support, customer service, SaaS, Zendesk, problem-solving, communication, troubleshooting, partner support, remote, collaboration
• Experience: 2+ years of experience in customer service and/or technical support
• Type: Full-time
• Salary: Mex$ 20.400 gross monthly

Mexico City

• Skills: technical support, customer engagement, network optimization, cross-functional engagement, escalation management, customer experience, project management, cloud software products, network protocols, VoIP applications
• Experience: At least 5-7 years of support experience
• Type: Full-time

Mexico City

• Skills: Technical Support, Ticketing Platforms, JIRA, Zendesk, Automation, ITIL, Crisis Management, Client Relationships, Process Improvement, Performance KPIs
• Experience: 3-5 years of technical support experience, preferably in technology or fintech.
• Type: Full-time

Mexico City

• Skills: Customer Success, technical support, account management, client relationships, product optimization, technical documentation, B2B, CRM, project management, enterprise clients
• Type: Full-time

Mexico City

• Skills: customer inquiries, technical support, troubleshoot, support processes, customer satisfaction, SaaS, communication skills, problem-solving, CRM, ownership
• Experience: Minimum proven experience of 2 years in at least one entry-level tech support role.
• Type: Full-time

Mexico City

• Skills: Zendesk, platform management, customer care, automation, integration, reporting, troubleshooting, collaboration, data analysis, training
• Experience: 5+ years
• Type: Full-time

Mexico City

• Skills: Technical Support, Customer Support, Networking, Bilingual, Technical Issues, Incident Resolution, Collaboration, Problem Solving, Customer Advocacy, Service Excellence
• Experience: Minimum of 2 years of experience within a Networking Incident Resolution or Network Infrastructure environment.
• Type: Full-time

Mexico City

• Skills: troubleshooting, cloud solution, customer support, incident management, root cause analysis, virtualization, DevOps, analytical skills, product improvement, collaboration
• Experience: Minimum 2 years relative working experience

Mexico City

• Skills: AI, ServiceNow, Customer Outcomes, Workflow, Consultant, Configuration, Technical Standards, Documentation, Collaboration, Problem-solving
• Experience: 8+ years experience as part of a professional services organization; or equivalent education/experience

Mexico City

• Skills: technical support, troubleshooting, CRM, API, customer satisfaction, debugging, salesforce, Jira, B2B, SaaS
• Experience: 3+ years in technical support, preferably in SaaS or B2B software
• Type: Full-time

Mexico City

• Skills: technical liaison, client relationship, payment solutions, technical support, client satisfaction, business performance review, monitoring accounts, troubleshooting, technical documentation, industry standards
• Type: Hybrid

Mexico City

• Skills: Customer, Success, Partner, Account, Support, Relationship, Issue, Resolution, Develops, Manages

Mexico City

• Skills: customer management, SaaS, support, technical investigation, monitoring, debugging, product delivery, configuration, troubleshooting, communication
• Experience: Relevant tertiary qualifications or equivalent practical experience
• Type: Full-time

Mexico City

• Skills: support, tickets, customers, troubleshooting, investigations, collaborate, documentation, diagnose, process, training

Mexico City

• Skills: Customer Support, Merchant Experience, Account Management, Support Operations, Client Relationships, Issue Resolution, CRM Software, Proactive Support, Process Improvement, Customer Feedback
• Experience: 3+ years in account management, customer support, hospitality or related field
• Type: Full-time
• Salary: $18,000 MXN monthly plus bonuses

Mexico City

• Skills: Escalation, Customer Experience, Support, Root Cause Analysis, Operational Excellence, Stakeholders, Support Associates, Customer Support, Process Improvement, Case Management

Mexico City

• Skills: customer experience, hybrid multicloud, customer success, relationship management, technical onboarding, product adoption, customer feedback, technical support, virtualization, data center technology
• Experience: 3-5 years in customer-facing technical roles

Mexico City

• Skills: Murex, support, financial markets, Infra, Trade Life Cycle, SQL, Unix, client focus, problem solving, configuration
• Experience: 4+ years in Murex functionalities

Mexico City

• Skills: payment experience, customer support, problem-solving, international communication, product knowledge, customer satisfaction, feedback collection, team collaboration, initiative, flexibility

Mexico City

• Skills: customer support, operations management, automation, AI, HubSpot, Zendesk, data analysis, remote team leadership, KPI, CSAT
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Mexico City

• Skills: Technical Support, SaaS, Linux, Technical Troubleshooting, Customer Relationships, Integrations, Documentation, Client-Centric, Bilingual, Cloud Monitoring
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Mexico City

• Skills: Technical Support, JIRA, Zendesk, AWS, TypeScript, Java, Go, Payment Service Providers, Vtex, Shopify
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Mexico City

• Skills: Customer Experience, Quality Assurance, Team Lead, Calibration, DSAT, MaestroQA, Intercom, Zendesk, Performance Tracking, Analyst Development
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Mexico City

• Skills: client support, technical support, problem-solving, customer queries, product issues, technical documentation, Learning Management Systems, SaaS, Microsoft Office, operating systems
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Mexico City

• Skills: customer service, support, escalation, CRM, troubleshooting, empathy, problem-solving, communication, mobile applications, hybrid work
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Mexico City

• Skills: technical support, IT consulting, bilingual, networking, cybersecurity, ticketing systems, ITSM tools, problem-solving, hardware issues, software issues
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Mexico City

• Skills: Technical Consulting, Customer Experience, Cisco technologies, Network infrastructure, Troubleshooting, Innovative solutions, Problem-solving, Communication skills, Technical expertise, Continuous professional development
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Mexico City

• Skills: Technical Account Manager, Customer Success, Network Services, Security Technologies, Routing Protocols, Troubleshooting, Customer Engagement, Technical Support, Product Feedback, Incident Management
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Mexico City

• Skills: social media support, user issues, communication skills, analytical thinking, problem solving, process improvement, SQL, cross team collaboration, operational culture, customer experience
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Mexico City

• Skills: Zendesk Developer, Zendesk API, configuration, customization, workflow automation, integration, performance optimization, customer service, troubleshooting, analytical skills
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}