Last updated: 2025-06-06
16 Technical And Product Support jobs in Melbourne.
Hiring now: Product Support Specialist @ Podium, Customer Exp Support @ Myob, Technical Support Specialist @ Roller, Technical Success Engineer @ Splunk, Sr Solutions Engineer @ Udemy, Customer Success Specialist @ Lucid Soft, Customer Support Engineer @ Instructur, Support Team Lead @ Commerceto, Customer Support Consultant @ Fenergo, Support Technician Software For Health F @ Xplor. Explore more at at jobswithgpt.com
🔥 Skills
customer support (4)
SaaS (4)
technical support (4)
troubleshooting (3)
training (3)
customer satisfaction (3)
Technical Support (3)
collaboration (3)
problem solving (2)
communication skills (2)
📍 Locations
Melbourne (16)
Podium
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. …
Product Support Specialist
Melbourne
- Skills: customer support, troubleshooting, communication, feedback, documentation, training, escalation, customer satisfaction, cross-functional collaboration, data-oriented
- Experience: 1-2 years Experience in Product or Technical Support
MYOB
MYOB is a business management platform designed to unleash the potential of businesses across Australia and New Zealand, originally rooted in finance and accou…
Customer Experience Support
Melbourne
- Skills: customer support, SaaS, problem solving, technical support, collaborative mindset, accounting products, application troubleshooting, communication skills, client service, training
- Experience: Technical and process domain knowledge in SaaS or experience supporting products in an IT environment is beneficial.
ROLLER
ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great…
Technical Support Specialist
Melbourne
- Skills: Technical Support, SaaS, POS Payments, Customer Service, Troubleshooting, Ticketing Systems, Zendesk, Salesforce Service Cloud, Platform Configuration, Communications
- Experience: 1-2 years of experience working in a similar role within a SaaS or POS Payments business
- Type: Hybrid
Splunk
Splunk is dedicated to building a safer and more resilient digital world by helping security, IT, and DevOps teams keep organizations securely up and running.
Technical Success Engineer
Melbourne
- Skills: technical support, customer success, escalation management, cloud architecture, product knowledge, IT operations, project management, customer onboarding, technical health, Splunk Core Platform
- Experience: 5+ years
- Type: Full-time
Udemy
At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped o…
Senior Solutions Engineer
Melbourne
- Skills: Problem-solving, Customer Obsessed, Communication, Solution Engineering, SaaS, Software Development, API integrations, Technical Expertise, Cross-Functional Collaboration, Requirements Gathering
- Experience: 6-8 years of enterprise Solution Engineering and Consulting experience in a SaaS organization
- Type: Hybrid
Lucid Software
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products …
Customer Success Specialist
Melbourne
- Skills: customer success, user experience, product adoption, data-driven recommendations, billing expertise, troubleshooting, cross-functional initiatives, team collaboration, customer retention, technical issues
- Experience: 0-2 years
- Type: Full-time
Instructure
Instructure is a global EdTech leader, serving millions of teachers and students around the world.
Customer Support Engineer
Melbourne
- Skills: Customer Support, Technical Expertise, SaaS Platform, Higher Education, Collaboration, Cross-functional, APAC, Client Support, Education Technology, Problem Solving
commercetools
A company providing modern commerce solutions and SaaS platform support.
Support Team Lead
Melbourne
- Skills: support, team lead, customer, support activities, collaboration, escalated support, team growth, KPIs, mentorship, customer experience
Fenergo
A company at the forefront of digital transformation in financial institutions, providing Client Lifecycle Management (CLM) software solutions to deliver faste…
Customer Support Consultant
Melbourne
- Skills: client support, software applications, technical support, SAAS, troubleshooting, SQL, Customer Service, Incident Management, Fintech, collaboration
Xplor
Support Technician - Software for Health & Fitness
Melbourne
- Skills: application support, data migrations, data extraction, data analysis, incident resolution, system process improvements, knowledge bases, data manipulation, user acceptance testing, training
- Type: Full-time
- Salary: $74,000 AUD (base) per annum
Fastmail
Fastmail has been the leading independent email service since 1999, headquartered in Melbourne, Australia, with a global customer base.
Tier 1 Support Agent
Melbourne
- Skills: customer support, technical troubleshooting, email support, ticketing software, DNS, product knowledge, customer service, problem solving, collaboration, security
- Experience: Minimum of one year in customer support or a related field.
- Type: Full-time
- Salary: $71,500 plus weekend penalties, plus superannuation
Cognizant
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Application Support Specialist
Melbourne
- Skills: Application Support, Troubleshooting, Database Design, Production Issues, Service Requests, Change Requests, Quality Standards, Technical Support, Team Collaboration, Software Development
- Type: full_time
- Salary: {'min': 100000.0, 'max': None, 'period': 'annual', 'currency': 'AUD'}
Podium
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. …
Customer Support Specialist
Melbourne
- Skills: customer support, SaaS, customer satisfaction, web technologies, HTML, CSS, JSON, JavaScript, Salesforce, Zendesk
- Type: full_time
- Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}
Macquarie Telecom
Macquarie Telecom is a company that delivers a high level of service to customers with a mix of technical acumen and customer focus.
Associate Service Delivery Manager
Melbourne
- Skills: service delivery, operational support, customer experience, technical acumen, implementation, customer focus, high-quality service, delivery processes, results-driven, support processes
- Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}
Snowflake
Build the future of the AI Data Cloud. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-drive…
Staff Escalation Manager
Melbourne
- Skills: Escalation Management, Customer Relations, Technical Support, AWS, Azure, GCP, ITIL, emotional intelligence, data-driven, communication skills
- Type: full_time
- Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}