23 Customer Success Management jobs in Melbourne.

Hiring now: Sr Customer Implementatio @ Deputy, Customer Success Mgr @ Myob, Client Success Mgr @ Ogury, Commercial Customer Succe @ Procore, Customer Success Mgr @ Sevenrooms, Customer Success Mgr @ Crunchtime, Sr Mgr Customer Excellenc @ Servicenow, Strategic Account Mgr @ Lightspeed, Customer Success Mgr @ Lucid Soft, Mgr Customer Success @ Darktrace.Explore more at jobswithgpt.com.

🔥 Skills

customer success (10) Customer Success (8) SaaS (5) Collaboration (3) customer experience (3) CRM (3) Onboarding (2) Customer Engagement (2) Training (2) Technical Aptitude (2)

đź“Ť Locations

Melbourne (23)
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Deputy

Senior Customer Implementation Consultant Melbourne
Skills & Focus: SaaS, workforce management, implementation, solution development, customer success, delivery lifecycle, process improvement, consultant, engineers, architects
About the Company: Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London. Our platform serves over 1.5 million workers and 375,0…

Myob

Customer Success Manager Melbourne
Skills & Focus: Customer Success, Onboarding, SaaS, Product Adoption, Implementation, Customer Engagement, Training, Health Monitoring, Cross-Functional Collaboration, Problem-Solving
About the Company: A business management platform designed to unleash the potential of businesses across Australia and New Zealand, originally rooted in finance and accounting so…
Experience: Minimum 12 months’ experience with Silverfin; experience in customer success, onboarding, or implementation roles, preferably within a SaaS environment.
Salary: $110,000-$130,000 AUD plus superannuation and commission
Type: Full-time
Benefits: Commission and superannuation

Ogury

Client Success Manager Melbourne
Skills & Focus: Client Success, Business Growth, Campaign Execution, Data-driven Insights, Revenue Growth, Post-sales Service, Cross-functional Teams, Client Relationships, AdOps, Strategic Planning
About the Company: Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targetin…
Type: Hybrid

Procore

Commercial Customer Success Engineer Melbourne
Skills & Focus: Customer Success, Construction Technology, Product Champion, Consultative Mindset, Data-driven Recommendations, Value-based Presentations, Product Roadmap, Product Demonstrations, Cross-functional Collaboration, Technical Aptitude
Experience: 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred

Sevenrooms

Customer Success Manager Melbourne
Skills & Focus: Customer Success Management, Data-Focus, Technical Aptitude, Collaboration, Customer Health, Revenue Targets, Data Integrity, Technical Solutions, Relationship Building, Process Implementation
About the Company: SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business.…
Experience: 4+ years of experience working in a Customer Success or Account Management role
Benefits: Comprehensive benefits package including Group Life and Total & Permanent Disability Insurance, Group Private medical c…

Crunchtime

Customer Success Manager Melbourne
Skills & Focus: Customer Success, B2B SaaS, adoption and retention, product optimization, cross-functional collaboration, project management, consultative approach, customer relationship management, renewal business, restaurant operations
About the Company: Global restaurant brands run their operation on the Crunchtime platform, delivering consistent guest experience across locations and managing food and labor co…
Experience: 2-4 years experience in Customer Success or Account Management supporting a B2B SaaS product
Salary: Competitive pay
Type: Full-time
Benefits: Opportunity to put your stamp on a growing start-up, great mission-driven team, wellness perks, company holidays, work …

Servicenow

Sr Manager, Customer Excellence, ANZ Area Lead Melbourne
Skills & Focus: Customer Success, Customer Engagement, Leadership, Collaboration, Mentorship, Risk Mitigation, Stakeholder Management, Operational Consistency, Cloud Computing, CRM Systems
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intellig…
Experience: 15+ years
Type: Flexible

Myob

Senior Customer Enablement Consultant Melbourne
Skills & Focus: onboarding, customer enablement, education programs, digital journeys, SaaS, customer success, training, communication, instructional design, data-driven
About the Company: We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots…

Lightspeed

Strategic Account Manager Melbourne
Skills & Focus: Strategic Account Manager, customer success, B2B, product adoption, Net Revenue Retention, Quarterly Business Reviews, cross-functional collaboration, customer journey, SaaS, hospitality
About the Company: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and p…
Experience: Experience in key accounts level Customer Success or Account Management role in B2B environments; Experience owning a large book of business ($ annual revenue); Resourcefulness with demonstrated ability to anticipate change; Experience in SaaS and/or technology-related field; Industry expertise in hospitality.
Type: Full-time
Benefits: Lightspeed share scheme, Unlimited paid time off policy, Flexible working policy, Remote working from anywhere for up t…

Lucid Software

Customer Success Manager Melbourne
Skills & Focus: Customer Success, leadership, product adoption, stakeholder management, team collaboration, change management, strategic accounts, account growth, customer satisfaction, SaaS environment
About the Company: Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We value diversity and are dedicated to crea…
Experience: At least 6 years experience in CX, Consulting, or similar customer facing roles
Type: Hybrid

Myob

Account Manager Melbourne
Skills & Focus: customer experience, customer success, revenue growth, subscription targets, sales, consulting services, collaboration, onboarding, process optimisation, customer retention
About the Company: A business management platform designed to unleash the potential of businesses across Australia and New Zealand, originally focused on finance and accounting s…

Darktrace

Manager, Customer Success Melbourne
Skills & Focus: customer success, renewal, customer relationships, sales, management experience, negotiation skills, communication skills, technical acumen, leadership, cybersecurity
About the Company: Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. Founded by ma…
Experience: 4+ years of sales or customer success experience, with a proven track record of managing customer relationships and driving renewals. 1-2+ years of management experience.
Type: Full-time

Knowbe4

Customer Success Director (International) Melbourne
Skills & Focus: Customer Success, SaaS, Customer Lifecycle, Onboarding, Retention, Churn, CRM, Customer Experience, Customer Advocacy, Leadership
About the Company: KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around …
Experience: 4+ years managing customers
Benefits: We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition r…

Xplor

Customer Success Manager Melbourne
Skills & Focus: Customer Success, Account Management, Sales, Health & Fitness, Training, Client Relations, Software, Payments, Reporting, Business Analysis
Experience: Account Management and/or Sales experience
Benefits: Hybrid and flexible working model
Customer Success Manager Melbourne
Skills & Focus: customer success, account management, client training, business analysis, reporting, relationship building, sales experience, health and fitness, software management, lead generation
About the Company: Join our Fitness & Wellbeing vertical as a Customer Success Manager to make a real impact every day.
Experience: Experience in the Health & Fitness Industry with Account Management and/or Sales experience.
Type: Full-time
Benefits: Hybrid and flexible working model, with 2-3 days per week in the office.

Servicenow

Sr Manager, Customer Excellence, ANZ Area Lead Melbourne
Skills & Focus: customer success, adoption, stakeholders, relationship management, project delivery, mentoring, team leadership, collaboration, risk mitigation, platform adoption

Blueapache

Customer Success Manager Melbourne
Skills & Focus: Customer Success, Account Manager, relationship building, client stakeholders, contract negotiation, CRM, billing management, commercial acumen, technology consumption models, customer retention
About the Company: blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 6th year running, as Mid-Market Partner of the Year at the ARN Inn…
Experience: 1-2 years
Benefits: Ongoing training and development including paid certifications, quality hardware and laptop provided, employee referral…

Keypatheducation

Admissions, Team Lead Melbourne
Skills & Focus: Student Success, Team Leadership, Coaching, Customer Service, Sales Management, Process Management, Talent Retention, Stakeholder Engagement, Continuous Improvement, Collaboration

Xero

Customer Experience Team Lead Melbourne
Skills & Focus: Customer Experience, CX Strategy, Team Leadership, Automation, Customer Support, Operations Management, Performance Expectations, Engagement, Global Support Model, Business Alignment
About the Company: We help you supercharge your business by automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and …
Experience: Leadership experience in customer experience or related field
Type: Full-time

Knowbe4

Customer Success Manager (Mid-Market) Melbourne
Skills & Focus: Customer Success Manager, customer experience, onboarding process, customer relationship, CRM, salesforce, customer health metrics, IT Security, communication skills, team collaboration
About the Company: KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around …
Experience: Prior experience as a Customer Success Manager preferred; familiarity with standard concepts in the IT Security Field; experience with Salesforce or other CRM; excellent verbal and written communications; superior Customer Service skills.
Benefits: We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition r…

Myob

Customer Success Specialist Melbourne
Skills & Focus: customer success, high-risk customers, problem resolution, MYOB experience, cancelled customers, tailored solutions, customer engagement, collaborative, customer needs, improvements
About the Company: MYOB is a business management platform designed to unleash the potential of businesses across Australia and New Zealand, originally rooted in finance and accou…

Xplor

Account Manager Melbourne
Skills & Focus: customer success, relationship management, upsell, cross-sell, portfolio management, sales opportunities, trade shows, product demonstrations, customer engagement, childcare services
About the Company: Xplor Education is dedicated to enriching customers’ experiences and providing solutions for childcare businesses.
Benefits: Hybrid and flexible working model, 2-3 days in office, rest working from home.

Lucid Software

Customer Success Specialist Melbourne
Skills & Focus: customer success, client-facing role, technical aptitude, product expertise, operational metrics, customer experience, billing support, data-driven recommendations, cross-functional initiatives, problem solving
About the Company: Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We value diversity and are committed to crea…
Experience: 0-2 years of experience, preferably in a client-facing or technical role
Type: Full-time