55 Technical And Product Support jobs in London.

Hiring now: Technical Support Spec @ Ion Market, Eu Service Desk Support S @ Ion, Sr Technical Support Engr @ Servicenow, Enterprise Spec @ Figma, Customer Support Engr @ Contentful, Support Engr @ Suade, Technical Support Mgr @ Ironclad, On Holiday Support Team L @ Loveholida, Technical Writer @ Checkoutco, Prod Spec @ Alphasense.Explore more at jobswithgpt.com.

🔥 Skills

technical support (19) Technical Support (14) problem-solving (14) troubleshooting (14) SaaS (12) customer support (11) collaboration (8) Documentation (7) customer success (7) communication skills (7)

đź“Ť Locations

London (50) Woking (2) High Wycombe (2) Staines (1)
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Ion Markets

Technical Support Specialist Woking
Skills & Focus: Technical Support, Equities, Derivatives, Customer Support, Software Defects, Service Restoration, Capacity Planning, Business Continuity, Technical Investigation, Global Support Team
About the Company: ION Markets is a global provider of trading, analytics, and risk management solutions for capital markets.
Experience: 2+ years in technical support or related field
Type: Full-time

Ion

EU Service Desk Support Specialist Woking
Skills & Focus: service desk, customer support, remote support, on-site, client systems, business practices, trading support, technical support, global support, relationship management
About the Company: ION is a global support team that provides technology solutions and support to customers in various sectors, including finance and services.
Experience: 2+ years in customer support or IT
Type: Full-time
Benefits: Health insurance, 401(k) match, remote work options, professional development allowance

Servicenow

Senior Technical Support Engineer - Performance Staines
Skills & Focus: Technical Support, Performance, AI, Database, Java, Scripting, Unix/Linux, Web Applications, Networking, ITSM
About the Company: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …

Figma

Enterprise Specialist London
Skills & Focus: Enterprise Support, technical SaaS, customer advocate, diagnose issues, complex workspace configurations, consultative communication skills, product support, SAML/SSO, SCIM configurations, UX/UI design
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 2+ years’ experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers.
Type: Full-time

Contentful

Customer Support Engineer London
Skills & Focus: Customer Support, API, SaaS integrations, JavaScript, Java, Ruby, .Net, PHP, Python, problem-solving
About the Company: Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, maki…
Experience: Minimum 2 years previous experience with a direct contribution in Support and/or Customer-facing processes and tools.
Type: Full-time
Benefits: Fertility and family building benefits, generous amount of paid time off, annual education budget, wellbeing stipend, m…

Suade

Support Engineer London
Skills & Focus: Customer Support, Technical Support, SaaS, Regulatory, Communication Skills, Problem-solving, Excel, Documentation, Team Collaboration, Financial Products
About the Company: Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech.
Experience: Previous experience working as a Business Analyst, Technical Support, QA or Software Development in SaaS environments in the regulatory space.
Benefits: 25 days holiday + Bank Holidays, Flexible holiday, Additional annual leave holiday, Company Pension, Maternity leave an…
Support Engineer London
Skills & Focus: Customer Support, Technical Support, SaaS, Regulatory, Communication Skills, Problem-solving, Excel, Documentation, Team Collaboration, Financial Products
About the Company: Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech.
Experience: Previous experience working as a Business Analyst, Technical Support, QA or Software Development in SaaS environments in the regulatory space.
Benefits: 25 days holiday + Bank Holidays, Flexible holiday, Additional annual leave holiday, Company Pension, Maternity leave an…
Support Engineer London
Skills & Focus: customer support, SaaS, technical support, product support, problem-solving, financial products, Zendesk, Python, SQL, documentation
About the Company: Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech.
Benefits: 25 days holiday + Bank Holidays, Flexible holiday, Additional annual leave, Company Pension, Maternity and paternity le…

Ironclad

Technical Support Manager London
Skills & Focus: Technical Support, SaaS, Remote Teams, KPI, Customer Experience, Incident Management, Data Analysis, Help Desk Platforms, Team Management, Collaborative Environment
About the Company: Ironclad is the #1 contract lifecycle management platform for innovative companies. It helps organizations manage contracts efficiently and effectively, collab…
Experience: 4+ years of experience leading a Technical Support team in a SaaS environment
Type: Full-time
Benefits: Private Medical, Dental, Vision, Monthly wellness stipend, Monthly phone allowance, One time home office set up stipend
Technical Support Manager London
Skills & Focus: Technical Support, SaaS, Remote Teams, KPI, Customer Experience, Incident Management, Data Analysis, Help Desk Platforms, Team Management, Collaborative Environment
About the Company: Ironclad is the #1 contract lifecycle management platform for innovative companies. It helps organizations manage contracts efficiently and effectively, collab…
Experience: 4+ years of experience leading a Technical Support team in a SaaS environment
Type: Full-time
Benefits: Private Medical, Dental, Vision, Monthly wellness stipend, Monthly phone allowance, One time home office set up stipend

Loveholidays

On Holiday Support Team Lead London
Skills & Focus: customer service, team leadership, supplier management, data-driven decisions, operational excellence, relationship management, customer advocacy, problem solving, cross-functional collaboration, customer focus
About the Company: Our mission is to be Europe's most loved, and this role will be crucial in contribution to that mission! We focus on developing an inclusive culture and enviro…
Experience: Proven experience driving teams to achieve service targets and customer goals.
Type: Hybrid
Benefits: Company pension contributions at 5%, Individualised training budget, Discounted holidays, 25 days of holidays + public …

Checkout.Com

Technical Writer London
Skills & Focus: Technical writing, Documentation, API reference, User Research, Product Design, Content improvement, Team collaboration, Technical documentation strategies, Mentoring, Content management
About the Company: Checkout.com is a global payment solutions provider that helps businesses build the next generation of financial products and online payment solutions through …
Experience: Experience in technical writing and collaborating across teams
Type: Full-time
Benefits: Hybrid work model, snacks, breakfast and lunch options at offices
Technical Writer London
Skills & Focus: Technical writing, Documentation, API reference, User Research, Product Design, Content improvement, Team collaboration, Technical documentation strategies, Mentoring, Content management
About the Company: Checkout.com is a global payment solutions provider that helps businesses build the next generation of financial products and online payment solutions through …
Experience: Experience in technical writing and collaborating across teams
Type: Full-time
Benefits: Hybrid work model, snacks, breakfast and lunch options at offices
Technical Writer London
Skills & Focus: Technical writing, Documentation, API reference, User Research, Product Design, Content improvement, Team collaboration, Technical documentation strategies, Mentoring, Content management
About the Company: Checkout.com is a global payment solutions provider that helps businesses build the next generation of financial products and online payment solutions through …
Experience: Experience in technical writing and collaborating across teams
Type: Full-time
Benefits: Hybrid work model, snacks, breakfast and lunch options at offices

Alphasense

Product Specialist London
Skills & Focus: customer support, sales, technical support, relationship building, product pitches, customer success, content generation, product feedback, training, communication
About the Company: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI,…
Type: Full-time

Suade

Support Engineer London
Skills & Focus: customer support, SaaS, technical support, problem-solving, communication skills, financial products, support desk tools, Python, SQL, regulatory space
About the Company: Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech.
Experience: Previous experience working as a Business Analyst, Technical Support, QA or Software Development in SaaS environments in the regulatory space.
Benefits: 25 days holiday + Bank Holidays, Flexible holiday options, Additional annual leave after 3 years, Company Pension, Mate…

Assembled

Technical Support - Workforce Management London
Skills & Focus: customer support, SaaS, SQL, APIs, technical troubleshooting, customer empathy, communication, collaboration, product expertise, process improvement
About the Company: Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, bett…
Experience: 2+ years in a technical customer-facing role at a SaaS company
Type: Full time
Benefits: Generous medical, dental, and vision benefits, Paid company holidays, sick time, and unlimited time off, Monthly credit…

Leap

Helpdesk Technician London
Skills & Focus: client support, problem-solving, Salesforce, communication skills, analytical skills, teamwork, Microsoft products, Key Performance Indicators, self-support centre, customer satisfaction
About the Company: LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. F…
Experience: At least 1 year’s experience in a customer facing environment
Type: Full-time
Benefits: Competitive salary, pension contribution, private health insurance, gym contribution, life insurance, employee assistan…

Cloudflare

Customer Solutions Engineer London
Skills & Focus: customer success, technical advisor, Cloudflare platform, OSI model, TCP/IP, WAFs, troubleshooting, scripting languages, customer relationship management, solutions
About the Company: Cloudflare is on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites and other properties…
Experience: 3-5 years of prior post-sales customer relationship management
Customer Solutions Engineer London
Skills & Focus: customer success, technical advisor, Cloudflare platform, OSI model, TCP/IP, WAFs, troubleshooting, scripting languages, customer relationship management, solutions
About the Company: Cloudflare is on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites and other properties…
Experience: 3-5 years of prior post-sales customer relationship management

Instanda

Platform Support Analyst London
Skills & Focus: SaaS platform, customer service, troubleshooting, API, Microsoft Azure, ticketing tool, JIRA, client support, problem-solving, incident management
About the Company: INSTANDA is the world's first no code platform for Insurance, revolutionising the insurance industry by offering a versatile tool to create, manage, and distri…
Experience: 3+ years’ experience in a SaaS based customer service team
Salary: Competitive salary
Type: Full-time
Benefits: Generous 28 days holiday allowance, additional days holiday for years of service, a dynamic day per month, Freedom Pass…
Platform Support Analyst London
Skills & Focus: SaaS platform, customer service, troubleshooting, API, Microsoft Azure, ticketing tool, JIRA, client support, problem-solving, incident management
About the Company: INSTANDA is the world's first no code platform for Insurance, revolutionising the insurance industry by offering a versatile tool to create, manage, and distri…
Experience: 3+ years’ experience in a SaaS based customer service team
Salary: Competitive salary
Type: Full-time
Benefits: Generous 28 days holiday allowance, additional days holiday for years of service, a dynamic day per month, Freedom Pass…

Interactive Brokers (U.K.) Limited

Client Technical Support Team Member London
Skills & Focus: Client support, Technical support, Troubleshooting, Windows applications, macOS applications, Problem management, Technical issues, Support ticketing systems, Verbal communication, Financial products
About the Company: Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. W…
Experience: 2+ years in client facing support role; 2+ years’ experience working with Windows, and Mac, software support, connectivity support
Salary: Salary commensurate with experience
Type: Full-time
Benefits: Career support and development; Performance-based discretionary cash bonus scheme; Discretionary stock grant; Group Lif…
Client Technical Support Team Member London
Skills & Focus: Client support, Technical support, Troubleshooting, Windows applications, macOS applications, Problem management, Technical issues, Support ticketing systems, Verbal communication, Financial products
About the Company: Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. W…
Experience: 2+ years in client facing support role; 2+ years’ experience working with Windows, and Mac, software support, connectivity support
Salary: Salary commensurate with experience
Type: Full-time
Benefits: Career support and development; Performance-based discretionary cash bonus scheme; Discretionary stock grant; Group Lif…

Playstation

IT Support Engineer II London
Skills & Focus: Machine Learning, Artificial Intelligence, Unix/Linux, DevOps, Cloud, Networking, Customer Service, Documentation, Automation Tools, Problem-Solving
About the Company: PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The Pla…
Experience: Five+ years of experience supporting enterprise environments including cloud.
Type: Full-time

Duffel

Customer Success Engineer London
Skills & Focus: customer success, technical support, APIs, travel experience, cross-functional collaboration, product, engineering, finance, customer experience, problem solving
About the Company: We are rebuilding the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that…
Customer Success Engineer London
Skills & Focus: customer success, technical support, APIs, travel experience, cross-functional collaboration, product, engineering, finance, customer experience, problem solving
About the Company: We are rebuilding the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that…

Figma

Senior Director of Product Support London
Skills & Focus: customer support, product support, leadership skills, SaaS, team management, strategic direction, customer experience, analytical skills, cross-functional collaboration, performance indicators
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 10+ years of work experience with 4+ years experience leading high-performing support teams and managing leaders across multiple geographical locations
Type: Full-time

Sitetracker

Technical Support Engineer London
Skills & Focus: technical support, diagnosing issues, troubleshooting, break-fix, system outages, performance degradation, root cause analysis, collaboration, technical challenges, customer satisfaction
Technical Support Engineer London
Skills & Focus: technical support, diagnosing issues, troubleshooting, break-fix, system outages, performance degradation, root cause analysis, collaboration, technical challenges, customer satisfaction
Technical Support Engineer London
Skills & Focus: technical support, diagnosing issues, troubleshooting, break-fix, system outages, performance degradation, root cause analysis, collaboration, technical challenges, customer satisfaction

Deskpro

Customer Support & Product Quality Coordinator London
Skills & Focus: Customer Support, Product Quality, Defect Lifecycle, Technical Support, SaaS, Agile Development, Defect Tracking, Problem-solving, Collaboration, Communication
About the Company: Deskpro is a help desk platform that improves online customer service for millions of customers. We are dedicated to providing businesses with better ways to c…
Experience: Proven experience in technical support, product support, QA, or related role within a SaaS or Agile development environment.
Salary: Competitive Salary + Generous Share Options
Type: Full-time
Benefits: Unlimited coffee, tea, soft drinks, snacks, and beers for Thursday afternoons. BBQs in the summer, Monday breakfasts, a…

Uphold

Zendesk Specialist London
Skills & Focus: Zendesk, integration, automation, workflow, system configuration, customer support, data analysis, performance metrics, AI integration, role management
About the Company: Uphold is a Web3 financial platform that supports almost 300 digital assets, serving as a Regulated Gateway to the Web3 economy.
Experience: 3-5 years
Type: Full-Time
Benefits: Annual bonus program, home office stipend, generous PTO, healthcare, and employee assistance programs.

Sigma Computing

Technical Support Engineer London
Skills & Focus: technical support, data analytics, SQL proficiency, database expertise, cloud service, cross-functional collaboration, issue resolution, verbal communication skills, data modeling, troubleshooting performance
About the Company: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for t…
Experience: Industry experience supporting enterprise products for data analytics.
Type: Full-time
Benefits: Equity, Generous health benefits, Flexible time off policy. Take the time off you need!, Paid bonding time for all new …

Alphasense

Associate, Customer & Product Support London
Skills & Focus: customer experience, technical support, first line support, customer inquiries, troubleshooting, product feedback, complex problems, collaborative environment, knowledge base, AI-driven
About the Company: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI,…
Experience: 3 or more years in a client/product support role.
Type: Full-time

Pitchbook

Customer Support Specialist Tier 1 London
Skills & Focus: customer support, teamwork, communication, Salesforce, financial markets, problem solving, collaboration, customer experience, prioritisation, curiosity
About the Company: At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collabora…
Experience: 1+ years of experience in a customer service role
Benefits: Private medical insurance, Dental scheme, Additional medical wellness incentives, Life cover, Paid sabbatical program, …

Braze

Support Engagement Lead London
Skills & Focus: customer engagement, technical support, SaaS, customer success, problem solving, communication skills, API, SQL, case management, team player
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 3-6 years of client-facing experience working in SaaS company with 2-3 years working in Technical Support and at least 1-2 years account management experience
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Secure Code Warrior

Technical Support Engineer London
Skills & Focus: Technical Support, Tier 3 tickets, Customer-facing, Agile learning, Secure coding, Technical communication, Technical discussions, Issue identification, Collaboration, Software security
About the Company: Secure Code Warrior’s mission is to establish new standards for coding that transform the ways software is created. We do this by providing the world’s leading…
Type: Full-time
Technical Support Engineer London
Skills & Focus: Technical Support, Tier 3 tickets, Customer-facing, Agile learning, Secure coding, Technical communication, Technical discussions, Issue identification, Collaboration, Software security
About the Company: Secure Code Warrior’s mission is to establish new standards for coding that transform the ways software is created. We do this by providing the world’s leading…
Type: Full-time
Technical Support Engineer London
Skills & Focus: Technical Support, Tier 3 tickets, Customer-facing, Agile learning, Secure coding, Technical communication, Technical discussions, Issue identification, Collaboration, Software security
About the Company: Secure Code Warrior’s mission is to establish new standards for coding that transform the ways software is created. We do this by providing the world’s leading…
Type: Full-time

Palantir

Support Specialist London
Skills & Focus: Technical Support, troubleshooting, solutions, in-office support, email support, chat support, curiosity, learning, problem-solving, technology challenges
About the Company: Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empo…

Emco

Tier I ERP Support Specialist London
Skills & Focus: ERP support, functional support, technical support, service desk, incident management, problem-solving, support inquiries, first call resolution, business processes, support service levels
Tier I ERP Support Specialist London
Skills & Focus: ERP support, functional support, technical support, service desk, incident management, problem-solving, support inquiries, first call resolution, business processes, support service levels
Tier I ERP Support Specialist London
Skills & Focus: ERP support, functional support, technical support, service desk, incident management, problem-solving, support inquiries, first call resolution, business processes, support service levels

Anaplan

Manager, Premium Services & Operations London
Skills & Focus: customer support, operational excellence, CSAT, NPS, strategic planning, continuous improvement, customer escalations, service delivery, vendor management, automation
About the Company: At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so o…
Experience: 5+ years managing SaaS support teams with a strong focus on CSAT and NPS.

Palo Alto Networks

Sr. Technical Support Engineer, Focused Services London
Skills & Focus: technical support, cloud infrastructure, troubleshooting, customer success, Kubernetes, Docker, AWS, Azure, security protocols, communication skills
About the Company: At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.
Experience: 3-5 years of relevant experience
Type: Full-time
Benefits: FLEXBenefits wellbeing spending account, mental and financial health resources, personalized learning opportunities

Conduktor

Lead Technical Support Engineer London
Skills & Focus: Lead, Technical Support, Engineer, customer interactions, troubleshooting, resolving inquiries, expert guidance, customer-facing issues, strategic improvements, problem-solving
About the Company: Conduktor is an Enterprise Data Management (EDM) platform that specializes in streaming. We empower industry leaders to implement their Streaming Data Strategy…
Technical Support Engineer London
Skills & Focus: Technical Support, customer interactions, troubleshooting, issues resolution, expert guidance, platform, collaboration, problem-solving, root cause fixes, support tools
About the Company: Conduktor is an Enterprise Data Management (EDM) platform that specialises in streaming. We empower industry leaders to implement their Streaming Data Strategy…

Forter

Senior Technical Support Engineer London
Skills & Focus: technical support, customer service, SaaS, troubleshooting, incident response, documentation, mentorship, automation, communication, problem-solving
About the Company: Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Forter was…
Experience: 5+ years customer service experience required
Benefits: Competitive salary and bonus plan, Restricted Stock Units (RSU's), Private health insurance, including vision and denta…

Harvey

User Operations Specialist London
Skills & Focus: customer support, problem-solving, enterprise customers, empathy, collaboration, API, communication skills, CRM systems, organization, team environment
About the Company: Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. We’ve found product market fit a…
Experience: 2+ years proven experience in a customer support role
Type: Full time

Resolver

Solution Consultant London
Skills & Focus: SaaS, customer advocate, software implementations, project management, business analysis, configuration, training, presales support, communication skills, incident management
About the Company: Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effectiv…
Experience: 2 - 4 years
Type: Full-time
Benefits: Paid by us for health and dental, life assurance, income protection, travel insurance as well as pension matching. Well…

The Trade Desk

Platform Support Analyst London
Skills & Focus: Application Support, SQL, AdTech, troubleshooting, technical support, customer experience, collaboration, documentation, data analysis, mentoring
About the Company: The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising.
Experience: 3+ years relevant work experience as a technical support representative; 2+ years of AdTech experience
Type: Platform & Data Support

Saviynt

Technical Account Manager London
Skills & Focus: account management, technical support, project teams, customers, solutions, support, post go-live, customer support, Saviynt platform, implementation
About the Company: Saviynt is an identity authority platform built to power and protect the world at work, giving customers unparalleled visibility, control and intelligence to b…

Biffa

Service Desk Analyst High Wycombe
Skills & Focus: 1st line support, incident management, customer service, communication skills, Microsoft packages, process improvements, ticket logging, escalation, knowledge base, training
About the Company: At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we …
Experience: Previous Service Desk experience

Perkinelmer

Customer Support Engineer High Wycombe
Skills & Focus: Customer Support, Field Service Engineer, Installation, Maintenance, Training, Repair, Documentation, Quality Management System, Technical Support, Customer Service
Experience: Minimum 5 years experience in a related Field Service role, or Laboratory environment.