59 Hospitality Customer Service jobs in London.

Hiring now: Hotel Team Member @ Accor, Reservations Exec @ Sofitel Lo, Jr Concierge Jw Marriott @ Marriott I, Night Asst Front Office M @ Sanderson, Receptionist Client Host @ Portico, Host @ Wshgroup, Night Auditor @ Novotel Lo, Sr Front Desk Hospitality @ Sonder, Brand Host @ Appear Her, Receptionist @ A World Fa.Explore more at jobswithgpt.com.

🔥 Skills

customer service (25) hospitality (16) Receptionist (13) guest experience (12) guest service (8) Hospitality (8) night audits (7) guest relations (7) Communication (7) communication skills (6)

📍 Locations

London (58) Luton (1)
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Accor

Hotel Team Member Luton
Skills & Focus: guest experience, check-in, service, personalized experience, hotel facilities, up-selling, customer service, employee benefits, corporate social responsibility, hotel team member
Benefits: Employee benefit card offering discounted rates at Accor worldwide, Learning programs through our Academies, Opportunit…

Sofitel London St James

Reservations Executive London
Skills & Focus: customer service, reservation inquiries, room availability, rates, special requests, training, Front Office, Sales, revenue, reservation reports

Marriott International

Junior Concierge - JW Marriott Grosvenor House London
Skills & Focus: guest service, concierge, luxury, hospitality, communication skills, organization, multi-tasking, problem-solving, camaraderie, team-work
About the Company: Marriott International's luxury portfolio consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. J…
Experience: Previous experience working in five-star, luxury/lifestyle hotels.
Type: Full Time
Benefits: Marriott Discount Card, Wellbeing programs, Comprehensive Training and Development program, Recognition programs, Meals…

Sanderson

Night Assistant Front Office Manager London
Skills & Focus: front desk, overnight, transition, guest experience, team leadership, management, customer service, operations, support, scheduling

Portico

Receptionist (Client Host) London
Skills & Focus: Receptionist, Client Host, customer care, telephone calls, meeting room bookings, hospitality, front of house, cleanliness, conference rooms, supplies management
About the Company: Portico is a provider of front of house services.
Salary: £32,266 per annum
Type: Full-time

Sofitel London St James

Luggage Porter London
Skills & Focus: service, guest journey, first impressions, luggage assistance, check-in, check-out, guest property, grooming standards, vehicle parking, concierge
About the Company: Experience French elegance meets British charm.

Wshgroup

Host London
Skills & Focus: greet guests, seating arrangements, manage reservations, guest needs, guest inquiries, train staff, cleanliness, guest experience, professionalism, hospitality
Salary: £17.10 per hour including Tronc

Novotel London Paddington

Night Auditor London
Skills & Focus: Auditor, Guest Relations, Night Manager, Safety Checks, Hotel Services, Customer Service, Autonomous, Communications, Quality Improvement, Hospitality

Accor

Front Office Team Member London
Skills & Focus: guest satisfaction, complaints handling, internal audit, reservations, documentation, operational procedures, team communication, customer service, hotel services, professional development
About the Company: Accor is a global hotel group offering hotel stays and restaurant services worldwide.
Benefits: Free night stays in UK hotels, 50% discount in Accor Restaurants, discounted hotel rates, professional development oppo…

Sonder

Senior Front Desk Hospitality Agent London
Skills & Focus: hospitality, guest experience, customer communication, problem-solving, teamwork, flexible schedule, service-oriented, fast-paced environment, hospitality operations, reliable transportation
About the Company: Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke des…
Experience: Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles; demonstrated experience using customer communication software such as Salesforce.
Benefits: We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. Benefits ma…

Appear Here

Brand Host London
Skills & Focus: customer service, communication skills, flexible hours, sales experience, booking journey, viewings, check-ins, check-outs, excellent customer service, autonomous
About the Company: The leading online marketplace for short-term retail space, working with industry leading brands to exciting start-ups. It aims to create a world where anyone …
Experience: Customer service or hosting experience; sales experience is beneficial
Salary: £15/hour (£17.5/hour on weekends)
Type: Part-time, Freelance
Benefits: Become a part of our global community; exposure to new and exciting brands; flat hourly fee, paid monthly
Brand Host London
Skills & Focus: customer service, communication skills, flexible hours, sales experience, booking journey, viewings, check-ins, check-outs, excellent customer service, autonomous
About the Company: The leading online marketplace for short-term retail space, working with industry leading brands to exciting start-ups. It aims to create a world where anyone …
Experience: Customer service or hosting experience; sales experience is beneficial
Salary: £15/hour (£17.5/hour on weekends)
Type: Part-time, Freelance
Benefits: Become a part of our global community; exposure to new and exciting brands; flat hourly fee, paid monthly

Portico

Night Receptionist London
Skills & Focus: Receptionist, customer service, check in, guest needs, night audits, emergency situations, handovers, personal service, rotational shifts, boutique hotel
About the Company: A boutique corporate hotel dedicated to the staff of one of Britain’s most revered retailers.
Salary: £28,599 per annum
Type: Full-time
Night Receptionist London
Skills & Focus: Receptionist, customer service, check in, guest needs, night audits, emergency situations, handovers, personal service, rotational shifts, boutique hotel
About the Company: A boutique corporate hotel dedicated to the staff of one of Britain’s most revered retailers.
Salary: £28,599 per annum
Type: Full-time
Night Receptionist London
Skills & Focus: Receptionist, customer service, check in, guest needs, night audits, emergency situations, handovers, personal service, rotational shifts, boutique hotel
About the Company: A boutique corporate hotel dedicated to the staff of one of Britain’s most revered retailers.
Salary: £28,599 per annum
Type: Full-time

Wshgroup

Welcome Host London
Skills & Focus: Welcome Host, service, fast-paced, team, impeccable, visitor, quality, shifts, rotational, customer experience
Salary: £19,462 per annum
Type: Part-time

A World Famous Merchant Banking Group

Receptionist London
Skills & Focus: Receptionist, Visitor journey, Meet and greet service, Meeting rooms, Booking, Hospitality team, Answering calls, Admin tasks, Customer service, Communication skills
About the Company: A globally recognized merchant banking group, focusing on providing comprehensive financial services.
Experience: Previous receptionist or customer service experience preferred
Salary: £30,011
Type: Full-time
Receptionist London
Skills & Focus: Receptionist, Visitor journey, Meet and greet service, Meeting rooms, Booking, Hospitality team, Answering calls, Admin tasks, Customer service, Communication skills
About the Company: A globally recognized merchant banking group, focusing on providing comprehensive financial services.
Experience: Previous receptionist or customer service experience preferred
Salary: £30,011
Type: Full-time
Receptionist London
Skills & Focus: Receptionist, Visitor journey, Meet and greet service, Meeting rooms, Booking, Hospitality team, Answering calls, Admin tasks, Customer service, Communication skills
About the Company: A globally recognized merchant banking group, focusing on providing comprehensive financial services.
Experience: Previous receptionist or customer service experience preferred
Salary: £30,011
Type: Full-time

Ibis Shoreditch

Multiskilled Night Team Member London
Skills & Focus: reception desk, night audit, guest service, food and beverage, cocktail, mocktail, hygienic food service, room service, sales opportunities, customer service
Type: Full-time, Permanent

Novotel London Paddington

Night Auditor London
Skills & Focus: Night Auditor, guest relations, hotel safety, night audits, service quality, warm welcome, autonomous, passionate, department support, well-being

Cushman & Wakefield

Front of House Receptionist London
Skills & Focus: Front of House, customer service, concierge services, operational excellence, communication skills, planning, organization, customer experience, Hospitality, interpersonal skills
Experience: Previous Front of House and customer service experience
Type: Part-time

Hox

Front Office Support London
Skills & Focus: Front Office, Receptionist, Guest Experience, Housekeeping, Engineering, Booking Management, Customer Service, Problem Solving, Communication, Team Collaboration

Hyde London City

Front Desk Agent London
Skills & Focus: guest service, billing, transactions, reception, guest requests, maintenance issues, departments, staff coordination, memorable experience, welcome

Novotel London Waterloo

Reception Team Leader London
Skills & Focus: Reception, guest relations, customer service, front office operations, team guidance, positive experiences, departmental objectives, communication, inclusive, hospitality
About the Company: Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
Benefits: Free night stays in our UK hotels, 50% discount in Accor restaurants, discounted hotel rates globally, continuous learn…

Victoria & Albert Museum

Host/Hostess London
Skills & Focus: greet, manage queues, reservations, customer service, clean, organized, front-of-house, support, team player, training
Experience: Experience in customer service preferred
Benefits: Best work-life balance in hospitality

Flex Living

Guests Service Agent London
Skills & Focus: customer service, guest interaction, reservations management, problem resolution, check-in, check-out, communication skills, CRM software, collaboration, hospitality
About the Company: Flex Living is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. We aim to redefine th…
Experience: Proven experience in customer service, hospitality, or a similar role.
Type: Full time
Benefits: Competitive salary and benefits package, opportunities for career growth, training and professional development program…

Accorhotel

Guest Experience Representative London
Skills & Focus: guest experience, restaurant, hospitality, customer service, storytelling, arrival, leave, enjoyment, atmosphere, engagement

Marriott International

Luggage Porter London
Skills & Focus: guest service, luggage assistance, hospitality, luxury, communication skills, multitasking, organization skills, experience, independent work, positive attitude
About the Company: Marriott International is a leading global lodging company with more than 7,000 properties in 131 countries and territories. The company operates and franchise…
Experience: Previous experience working in five star, luxury/lifestyle hotels preferred.
Type: Full-time
Benefits: Marriott Discount Card, meals at work, uniform, 20 days holiday increasing with service, pension & life assurance, cycl…

Sofitel London St James

Reservations Supervisor London
Skills & Focus: customer service, reservations, team leadership, training, room availability, rates management, guest interaction, report analysis, performance monitoring, cross-department collaboration
About the Company: Luxury hotel known for exceptional service.

Equinox

Front Desk Associate London
Skills & Focus: customer service, greet members, membership ID, answer phones, member questions, update accounts, clean work area, tour members, dynamic organization, related tasks

Ibis Styles London Gloucester Road

Night Receptionist London
Skills & Focus: night receptionist, guest relations, hospitality, night audits, hotel safety, customer service, fluent in English, front of house, autonomous individual, improving quality

Sofitel London St James

Reservations Executive London
Skills & Focus: customer service, reservation inquiries, room availability, rates management, special requests, training, guest interaction, issue resolution, performance monitoring, revenue optimization

Sanderson

Night Front Desk Agent London
Skills & Focus: Front Desk, Customer Service, Guest Relations, Hospitality, Teamwork, Attention to Detail, Service Excellence, Communication, Problem Solving, Night Shift

Accorhotel

Guest Relations Agent London
Skills & Focus: guest service, luxury experience, guest relations, customer service, communication, upselling, cross selling, guest preferences, teamwork, hospitality

World Famous Merchant Banking Group

Receptionist London
Skills & Focus: Receptionist, Visitor journey, Meet and greet, Lobby service, Call screening, Admin tasks, Meeting room management, Hospitality team, Professionalism, Client service
About the Company: A leading institution in merchant banking with a focus on providing financial services to corporate clients.
Salary: £30,011
Type: Full-time
Receptionist London
Skills & Focus: Receptionist, Visitor journey, Meet and greet, Lobby service, Call screening, Admin tasks, Meeting room management, Hospitality team, Professionalism, Client service
About the Company: A leading institution in merchant banking with a focus on providing financial services to corporate clients.
Salary: £30,011
Type: Full-time
Receptionist London
Skills & Focus: Receptionist, Visitor journey, Meet and greet, Lobby service, Call screening, Admin tasks, Meeting room management, Hospitality team, Professionalism, Client service
About the Company: A leading institution in merchant banking with a focus on providing financial services to corporate clients.
Salary: £30,011
Type: Full-time

Hox

Front Office Receptionist London
Skills & Focus: Front Office, Hox experience, Receptionist, Customer service, Housekeeping, Engineering, Booking management, Guest recommendations, Problem-solving, Hospitality
About the Company: A hospitality company providing memorable experiences for guests.
Experience: 1-2 years in hospitality or customer service
Salary: Competitive
Type: Full-time
Benefits: Health insurance, employee discounts, flexible schedule
Front Office Receptionist London
Skills & Focus: Front Office, Hox experience, Receptionist, Customer service, Housekeeping, Engineering, Booking management, Guest recommendations, Problem-solving, Hospitality
About the Company: A hospitality company providing memorable experiences for guests.
Experience: 1-2 years in hospitality or customer service
Salary: Competitive
Type: Full-time
Benefits: Health insurance, employee discounts, flexible schedule

Sonder

Senior Front Desk Hospitality Agent London
Skills & Focus: hospitality, guest experience, customer service, front desk, teamwork, cleanliness, communication, problem-solving, operations, flexibility
About the Company: Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke des…
Experience: Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
Benefits: Competitive compensation, medical, dental and vision insurance (where applicable), flexible vacation, wellness and volu…

The Hoxton

Front Office Team Leader London
Skills & Focus: guest service, check in/check out, billing management, selling strategies, maximum occupancy, team leadership, public areas oversight, security collaboration, issue resolution, hospitality experience
About the Company: A popular bar and restaurant that focuses on providing top experiences for guests.
Experience: 1-2 years in a hospitality role
Type: Full-time
Front Office Team Leader London
Skills & Focus: guest service, check in/check out, billing management, selling strategies, maximum occupancy, team leadership, public areas oversight, security collaboration, issue resolution, hospitality experience
About the Company: A popular bar and restaurant that focuses on providing top experiences for guests.
Experience: 1-2 years in a hospitality role
Type: Full-time

Iq-Eq

Front of House Receptionist London
Skills & Focus: Communication, Professionalism, Multitasking, Organisational Skills, Tech-Savvy, Proactive, Hospitality, Reception Duties, Visitor Management, Guest Experience

The Ibis London Canning Town

Night Team Leader London
Skills & Focus: Night Team Leader, guest relations, supervising hotel operations, night audits, safety checks, team guidance, hotel management, communication, hospitality, customer service

Hox

Front Office Manager London
Skills & Focus: Front Office, Receptionists, Guest Experience, Team Leadership, Motivation, Empowerment, Overbooking Management, Customer Satisfaction, Problem Solving, Hospitality
About the Company: A hospitality brand focused on creating memorable and effortless experiences for guests.
Experience: Leadership in hospitality environments, management experience preferred
Type: Full-time
Benefits: Empowered work environment, teamwork-focused culture

Sonder

Overnight Front Desk Hospitality Agent London
Skills & Focus: hospitality, guest experience, customer service, problem-solving, communication, teamwork, flexibility, technology-rich, operational support, cleanliness
About the Company: Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. Each property has a bespoke design and contains a mix of room…
Experience: Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
Type: Full-time
Benefits: Competitive compensation, generous stock plan, medical, dental and vision insurance, flexible vacation, wellness and vo…
Senior Front Desk Hospitality Agent London
Skills & Focus: hospitality operations, guest experience, customer communication software, problem-solving, service-minded, computer literacy, fast-paced environment, teamwork, flexible schedule, transportation logistics
About the Company: Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all.
Experience: Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
Type: Full-time
Benefits: We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle be…

Accorhotel

Host London
Skills & Focus: guest experience, reservations, menu knowledge, clean workspace, customer service, timely manner, special requests, team support, safety regulations, grooming standards

Ibis London Blackfriars

Night Receptionist London
Skills & Focus: guest relations, night audits, hotel safety checks, communication, autonomous, passionate, general hotel operations, guest experience, dedication, service quality

Accorhotel

Night Team Member London
Skills & Focus: guest services, night audit, check-in, check-out, reservations, breakfast service, customer satisfaction, calls and messages, administrative tasks, clean and organized

Marriott International

Guest Experience Manager London
Skills & Focus: Guest Satisfaction, customer service, hospitality, luxury hotel, hotel management, guest relations, complaints handling, team leadership, guest experience, interpersonal skills
About the Company: Marriott International is a leading global lodging company with more than 7,000 properties in over 130 countries and territories. The company includes numerous…
Experience: Minimum of 2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
Type: Full Time
Benefits: 31 days holiday (including Bank Holidays), Annual Bonus, Private Medical Health coverage, Pension scheme participation,…

Well Known Retailer

Lobby Host London
Skills & Focus: Lobby Host, Reception, Meeting Room Services, Hospitality, Events Management, Booking Rooms, AV Services, Customer Service, Proactive, Teamwork
About the Company: A well known retailer based in the Paddington area.
Salary: £28,974
Type: Full-time

Mama Shelter

Reservation Agent London
Skills & Focus: Reservations, Guest Experience, Sales Policies, Brand Standards, Upselling Techniques, Administrative Tasks, Collaboration, Attention to Detail, Revenue Management, Communication
About the Company: Mama Shelter is a hospitality brand known for providing vibrant and contemporary accommodations, focusing on creating memorable guest experiences.
Type: Full-time
Reservation Agent London
Skills & Focus: Reservations, Guest Experience, Sales Policies, Brand Standards, Upselling Techniques, Administrative Tasks, Collaboration, Attention to Detail, Revenue Management, Communication
About the Company: Mama Shelter is a hospitality brand known for providing vibrant and contemporary accommodations, focusing on creating memorable guest experiences.
Type: Full-time

Sanderson

Guest Experience Manager London
Skills & Focus: guest experience, satisfaction, relationships, hospitality, memorable stays, welcoming, management, service, customer care, feedback

Marriott International

Host/Hostess, JW Steakhouse Restaurant - JW Marriott Grosvenor House London
Skills & Focus: guest service, reservations, team-player, hospitality, food and beverage, professionalism, cleanliness, guest interactions, dining experiences, training
About the Company: Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels, emphasizing a commitment to exceptional guest service and culinary ex…
Experience: Previous Food and Beverage experience is desired
Salary: £12.30 per hour + Service charge
Type: Full Time
Benefits: Discounted room rates for you, your friends and family, 28 days holiday, recognition programmes, meals on duty, uniform…