Last updated: 2025-05-04

89 Customer Success Manager jobs in London.

Hiring now: Associate Customer Succes @ Servicenow, Engagement Mgr @ Pure Stora, Sr Mgrdir Consumption Val @ Salesforce, Customer Success Mgr Cred @ Sidetrade, Customer Success Mgr @ Lilt, Renewal Mgr @ Anaplan, Customer Success Mgr Comm @ Tenable, Customer Success Mgr @ Sitecore, Mgr Customer Success @ Diligent, Regional Dir Of Customer @ Raft.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (52) customer success (20) SaaS (19) Account Management (16) Collaboration (11) product adoption (10) Customer Satisfaction (8) Project Management (8) Customer Retention (7) CRM (7)

📍 Locations

London (83) Staines (6)
🔍 Go to full job search

Servicenow

Associate Customer Success Manager Staines
Skills & Focus: customer success, advocate, portfolio management, business outcomes, ServiceNow, product adoption, AI, technical health, client issues, workflow
About the Company: ServiceNow is a cloud computing company that helps companies manage digital workflows for global enterprises.
Type: Full-time
Associate Customer Success Manager - Arabic speaker Staines
Skills & Focus: customer success, engagement, AI, professional services, product adoption, collaboration, escalated issues, guidance, analysis, workflow optimization
About the Company: ServiceNow is a global market leader that provides innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intellige…
Experience: 2+ years of experience providing customer professional services or related business support
Type: Full-time

Pure Storage

Engagement Manager Staines
Skills & Focus: Engagement Management, Customer Objectives, Value Propositions, Stakeholders, Collaboration, Documentation, Sales Engineers, Cross-functional Teams, Communication, Customer-focused
About the Company: Pure is a technology company focused on reshaping the data storage industry.
Experience: 5+ years of experience in large deal engagement management
Benefits: Flexible time off, wellness resources, and company-sponsored team events.

Servicenow

Customer Success Executive Staines
Skills & Focus: Customer Success, Post-Sales, Business Transformation, C-Level, KPIs, Collaboration, Risk Mitigation, Innovation, Strategic Alignment, Continuous Improvement

Pure Storage

Customer Success Manager Staines
Skills & Focus: Customer Relationship Management, Success Plan Development, Quarterly Business Reviews, Technical Expertise, Proactive Engagement, Voice of the Customer, Renewal and Expansion, Ownership Mindset, Cloud computing, Customer Success
About the Company: We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry.
Experience: 2 to 5 years of demonstrated success and experience in customer facing roles
Benefits: Flexible time off, wellness resources and company-sponsored team events

Servicenow

Associate Customer Success Manager Staines
Skills & Focus: customer, success, manager, advocate, engagement, technical health, AI, innovation, adoption, issues resolution

Salesforce

Senior Manager/Director - Consumption Value Success London
Skills & Focus: Consumption Lead, commerce growth, customer success, account growth, business planning, data-driven strategies, technical POCs, e-commerce architecture, Salesforce Commerce Cloud, adoption strategies
About the Company: Salesforce is the Customer Company, inspiring the future of business with AI, Data, and CRM.
Experience: 7+ years experience of applicable sales/customer success experience with technical expertise
Type: Full-time

Sidetrade

Customer Success Manager (Credit & Collections management) London
Skills & Focus: Customer Success, Credit Management, Collections Management, Enterprise Clients, Customer Engagement, Upsell Opportunities, Cross Sell Opportunities, Customer Satisfaction, Time Management, Presentation Skills
About the Company: Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform …
Experience: 5+ years of experience as a Credit / Collections Manager in large organizations

Lilt

Customer Success Manager London
Skills & Focus: Customer Success, Account Management, SaaS, Translation Services, Customer Retention, Strategic Guidance, Quarterly Business Reviews, Problem-Solving, Communication Skills, Cross-Functional Collaboration
About the Company: LILT is the leading AI solution for enterprise translations, focusing on business outcomes instead of outputs. Our patented Contextual AI Engine understands co…
Experience: 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry.
Salary: At market salary with opportunity to earn on-target earnings (OTE)
Type: Hybrid (Office and Remote)
Benefits: Medical, dental, vision insurance, life assurance, lifestyle benefit stipend, pension scheme contribution, time off plu…
Customer Success Manager London
Skills & Focus: Customer Success, Account Management, SaaS, Translation Services, Customer Retention, Strategic Guidance, Quarterly Business Reviews, Problem-Solving, Communication Skills, Cross-Functional Collaboration
About the Company: LILT is the leading AI solution for enterprise translations, focusing on business outcomes instead of outputs. Our patented Contextual AI Engine understands co…
Experience: 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry.
Salary: At market salary with opportunity to earn on-target earnings (OTE)
Type: Hybrid (Office and Remote)
Benefits: Medical, dental, vision insurance, life assurance, lifestyle benefit stipend, pension scheme contribution, time off plu…
Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Accounts, Client Engagement, SaaS, Account Management, Customer Retention, Product Usage, QBRs, Growth Opportunities, Strategic Guidance
About the Company: LILT is the leading AI solution for enterprise translations, enabling global organizations to adopt a true AI translation strategy. Our technology focuses on b…
Experience: 5+ years in customer success or account management, experience in translation and localization/language services industry
Salary: At market salary plus OTE and equity
Type: Full-time
Benefits: Compensation with opportunity to earn on-target earnings, equity, pension scheme contribution, health insurance coverag…

Anaplan

Renewal Manager London
Skills & Focus: renewals, customer success, negotiation, contract management, SaaS, Salesforce CRM, customer retention, account management, commercial transitions, forecasting
About the Company: At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so o…
Experience: 3+ years of SaaS renewals, sales, customer success, or account management experience
Type: Full-time

Tenable, Inc.

Customer Success Manager Commercial London
Skills & Focus: customer success, product adoption, customer satisfaction, relationship management, renewal targets, cross-functionally, SaaS, customer retention, data insights, customer health metrics
About the Company: Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk.
Experience: 5+ years in customer-facing roles, including 3+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.

Sitecore

Customer Success Manager London
Skills & Focus: Customer Success Manager, digital marketing, SEO, content strategy, business analysis, CMS, experience management, project management, SaaS, customer satisfaction
About the Company: Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their cus…
Experience: Proven experience in digital marketing / SEO and content strategy / business analysis.

Diligent Corporation

Manager, Customer Success London
Skills & Focus: Customer Success, Net Retention, Product Engagement, NPS, Account Management, Team Management, Consultation Sessions, Client Relationship, KPI Targets, Product Feedback
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million…
Experience: 5+ years of experience in people’s management
Type: Full-time
Benefits: flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off …

Sidetrade

Global Customer Success Operations Manager London
Skills & Focus: Customer Success, SaaS, CRM, CSM platforms, Data-driven decision making, KPI tracking, Process optimization, Tool management, Automation, Collaboration
About the Company: Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant.
Experience: 5+ years of experience in Customer Success, Experience, Operations, or a related field, preferably in a SaaS or technology company.
Type: Full-time
Benefits: Diversity, gender equality, inclusivity, and fairness in the workplace.
Global Customer Success Operations Manager London
Skills & Focus: Customer Success, SaaS, CRM, CSM platforms, Data-driven decision making, KPI tracking, Process optimization, Tool management, Automation, Collaboration
About the Company: Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant.
Experience: 5+ years of experience in Customer Success, Experience, Operations, or a related field, preferably in a SaaS or technology company.
Type: Full-time
Benefits: Diversity, gender equality, inclusivity, and fairness in the workplace.

Raft

Regional Director of Customer Success London
Skills & Focus: Customer Success, team leadership, customer retention, upsell, data analysis, stakeholder engagement, onboarding, CRM platforms, growth strategies, coaching

Alto Software Group

Customer Marketing & Advocacy Manager London
Skills & Focus: Customer Marketing, Advocacy, SaaS, B2B, Customer Communications, Webinars, Retention, CRM, Product Launches, Cross-functional Collaboration
About the Company: Our software solutions connect businesses and consumers, powering more than half of all UK housing transactions each year.
Experience: Strong experience in customer marketing, advocacy, or community-focused roles in a SaaS or B2B environment.
Benefits: Everyday Flex - greater flexibility over where and when you work, 25 days annual leave + extra days for years of servic…

Vanta

Upmarket Customer Success Manager London
Skills & Focus: Customer Success, SaaS, security, compliance, onboarding, implementation, product adoption, renewals, stakeholders, relationship management
About the Company: Vanta's mission is to secure the internet and protect consumer data by empowering companies to practice better security and prove it with ease. The company pro…
Experience: 6+ years of Customer Success experience in a fast-paced B2B SaaS environment, preferably with security or compliance exposure.
Salary: Industry-competitive salary and equity
Type: Full-time
Benefits: 100% covered medical, dental, and vision benefits with dependents coverage; 16 weeks paid parental leave for all new pa…

11x

Customer Success Manager (German Speaking) London
Skills & Focus: Customer Success, Deployment, Account Management, SaaS, AI, growth strategies, retention strategies, client-facing, relationship-building, project management
About the Company: At 11x, we're building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and b…
Experience: 3+ years in Customer Success, Deployment, Account Management, or a similar client-facing role
Type: Full-time

Niq Digital Purchases

Customer Success Manager London
Skills & Focus: Customer-Centric Approach, Onboarding Process, Data-Driven Analysis, Product Expertise, Client Satisfaction, E-commerce, Communication Skills, Collaboration, Market Intelligence, Proactivity
About the Company: NIQ Digital Purchases (formerly Foxintelligence) focuses on enhancing customer engagement and success through their SaaS platform, catering to clients in the e…
Experience: 3 to 6 years

Pendo

Technical Account Manager London
Skills & Focus: Technical Account Manager, customer relationships, SaaS, technical consulting, product management, customer success, ROI, CSS, HTML, Sales Engineering
About the Company: Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a…
Experience: 2+ years of technology implementation, technical consulting or dedicated technical support; 4+ years in a customer-facing technical role, preferably with a SaaS B2B company
Salary: £42,000 - £54,000
Type: Full-time

On24

Customer Success Manager London
Skills & Focus: Customer Success, Account Management, Product Adoption, Project Management, Customer Engagement, Collaboration, KPI, Training, Operational Processes, Salesforce
About the Company: ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth through its leading intellige…
Experience: At least 3 years of work experience in Customer Success Management or Account Management
Benefits: Competitive compensation package including equity and comprehensive benefits, reimbursements for home office equipment,…

Octus

Customer Success Manager - Product Specialist London
Skills & Focus: Customer Success, Product Specialist, Client Implementation, Stakeholder Communication, Data Product Solutions, Technical Support, Account Management, Customer Satisfaction, Performance Monitoring, Cross-Functional Collaboration
About the Company: Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment ba…
Experience: 3+ years of working experience in a customer facing role, ideally in tech or financial services
Benefits: competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational r…

Klaviyo

Customer Success Professional (CSM) London
Skills & Focus: customer success, CRM, campaign management, data, analytics, marketing technology, net revenue retention, customer engagement, communication skills, collaboration
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Salary: £56,000 — £84,000 GBP
Benefits: Competitive benefits and perquisites, subject to company policy and applicable law.

Amaze

Client Success Manager London
Skills & Focus: Client Success, Partnerships, Creator Success, E-commerce, Campaign Management, Relationship Building, Performance Metrics, Long-term Relationships, Brand Collaboration, Target Achievement
About the Company: Amaze is the parent company to several organizations. www.amaze.co, www.spri.ng and a growing managed services business that integrates personalization technol…
Client Success Manager London
Skills & Focus: Client Success, Partnerships, Creator Success, E-commerce, Campaign Management, Relationship Building, Performance Metrics, Long-term Relationships, Brand Collaboration, Target Achievement
About the Company: Amaze is the parent company to several organizations. www.amaze.co, www.spri.ng and a growing managed services business that integrates personalization technol…

Smartly

Customer Success Manager London
Skills & Focus: Customer Success, digital advertising, product adoption, customer accounts, customer relationships, communication, marketing objectives, feedback loop, media platforms, consultative advice
About the Company: Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform sea…
Experience: 4+ years

Ion

Sales and Account Manager London
Skills & Focus: Sales, Account Management, Customer Retention, Client Relationships, Treasury Operations, Wallstreet Suite, Upselling, Customer Success, Team-selling, High-quality Service
Sales and Account Manager London
Skills & Focus: Sales, Account Management, Customer Retention, Client Relationships, Treasury Operations, Wallstreet Suite, Upselling, Customer Success, Team-selling, High-quality Service

Openpayd

Not specified London
Skills & Focus: global payments, banking-as-a-service, API-driven technology, financial services, seamless user experiences, business growth, single API integration, fully compliant solution, modular platform, flexible and scalable platform
About the Company: OpenPayd is a leading global payments and banking-as-a-service platform for the digital economy, providing a single API integration for accounts, FX, payments,…
Not specified London
Skills & Focus: global payments, banking-as-a-service, API-driven technology, financial services, seamless user experiences, business growth, single API integration, fully compliant solution, modular platform, flexible and scalable platform
About the Company: OpenPayd is a leading global payments and banking-as-a-service platform for the digital economy, providing a single API integration for accounts, FX, payments,…

Diligent

Lead Client Success Advisor London
Skills & Focus: client retention, expansion, strategic account plans, GRC products, solution lead, customer journey, success metrics, industry trends, analytical skills, problem-solving
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million…
Experience: Minimum of 12 years of experience in a client-facing role within the legal, audit, risk, or compliance industry
Benefits: Flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off …

Sayari

Customer Success Manager, Commercial London
Skills & Focus: customer success, product adoption, client onboarding, SaaS, project management, communication, data literacy, B2B, stakeholder management, account retention
Experience: 2-5 years
Type: Full-time

Templafy

Customer Success Manager London
Skills & Focus: Customer Success, problem-solver, consultant-type approach, client portfolio, AI-powered, document generation, document workflows, innovation, employee equity, inclusive culture
About the Company: Templafy is the leading AI-powered document generation platform for companies with a need to create accurate, compliant, and on-brand documents with maximum ef…
Benefits: Employee equity program, Comprehensive health insurance, Flexible work hours, Daily free lunch, Classpass membership, C…

Salesforce

Customer Success Manager, E-Commerce Space / Commerce Cloud Solutions London
Skills & Focus: Customer Success, Salesforce, E-Commerce, Cloud Solutions, Business Value, Consulting Skills, Digital Engagement, Organizational Strategy, Risk Mitigation, Executive Relationships
About the Company: Salesforce is a leading customer relationship management software company that helps businesses manage their customer relationships and interactions.
Experience: 7-10 years of relevant industry expertise
Type: Full time
Benefits: Benefits include well-being reimbursement, generous parental leave, adoption assistance, fertility benefits.

11x

Customer Success Manager London
Skills & Focus: Customer Success, Deployment, Account Management, Client-facing, SaaS, AI, Growth, Retention, Onboarding, Communication
About the Company: At 11x, we're building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and b…
Experience: 3+ years in Customer Success, Deployment, Account Management, or a similar client-facing role, preferably in SaaS or AI
Salary: $90K – $180K
Type: Full time
Benefits: Offers Equity • Offers Bonus

Salesforce

MuleSoft Customer Success Manager London
Skills & Focus: Customer Success, MuleSoft, Stakeholder Management, Technical Solutions, Problem-solving, Customer Engagement, Onboarding, Renewal, Implementation Health, Technical Guidance
About the Company: Salesforce is a leading customer relationship management (CRM) platform that enables businesses to connect with their customers and enhance customer satisfacti…
Experience: Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
Type: Full-time
Benefits: Salesforce offers inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, a…

Qumulo

Customer Success Manager I London
Skills & Focus: customer success, onboarding, installation, retention, data management, cross-functional, communication skills, project management, problem-solving, account management
About the Company: Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstruct…

Outreach

Customer Success Manager London
Skills & Focus: Customer Success, platform adoption, customer engagement, strategic insight, guidance, post-implementation, customer journey, revenue workflows, customer health, proactive outreach
About the Company: Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Our powerful platform gives revenue teams the tools they ne…

Spotify

Customer Success Manager London
Skills & Focus: sales cycle, RFP submission, consultative client service, strategy, media planning, project management, data-led storytelling, client needs, creative solutions, ad products
About the Company: Spotify is a digital music service that gives you access to millions of songs and podcasts.
Type: Full-time

Klaviyo

Customer Success Manager, SMB (Italian Speaker) London
Skills & Focus: Customer Success, CRM, Campaign Management, Data and Analytics, E-Commerce, Marketing Technology, Customer Experience, Net Revenue Retention, Problem-solving, Collaboration
About the Company: Klaviyo is a CRM built for B2C, empowering creators to make first-party data accessible and actionable for personalized experiences in eCommerce and beyond.
Experience: Experience in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions.
Salary: £56,000 — £84,000 GBP
Type: Full-time
Benefits: Comprehensive range of health, welfare, and wellbeing benefits based on eligibility, participation in annual cash bonus…

Structureflow

Senior Client Success Manager London
Skills & Focus: client relationship, customer success, SaaS solutions, stakeholder management, user engagement, data insights, change management, metric analysis, consultative approach, legal tech
About the Company: We’re building the world’s first visual modelling solution for corporate structures and transactions. Our mission is to transform the way that professionals wo…
Experience: Minimum of 3 years of experience in a customer success role, preferably in a SaaS or technology-enabled services company.
Salary: Competitive salary
Type: Full-time
Benefits: Opportunity to join a dynamic, early-stage startup, flexible working, learning and development budgets, regular socials…
Senior Client Success Manager London
Skills & Focus: client relationship, customer success, SaaS solutions, stakeholder management, user engagement, data insights, change management, metric analysis, consultative approach, legal tech
About the Company: We’re building the world’s first visual modelling solution for corporate structures and transactions. Our mission is to transform the way that professionals wo…
Experience: Minimum of 3 years of experience in a customer success role, preferably in a SaaS or technology-enabled services company.
Salary: Competitive salary
Type: Full-time
Benefits: Opportunity to join a dynamic, early-stage startup, flexible working, learning and development budgets, regular socials…

Dataiku

Customer Success Manager London
Skills & Focus: Customer Success, Technical Account Management, Client Relationship Management, Retention, Adoption, Satisfaction, Data Analytics, Stakeholder Management, Project Management, Business Value
About the Company: At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a…
Experience: Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles.
Type: Full-time

Klaviyo

Senior Principal Renewals Specialist London
Skills & Focus: Enterprise-Level Renewal Strategy, Executive Stakeholder Management, Thought Leadership, Cross-Functional Influence, Risk Management, Advanced Forecasting, Process Innovation, Negotiation, Customer Success, SaaS
About the Company: Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the techn…
Experience: 10+ years in renewals, account management, or a customer-facing role, with a proven track record in enterprise software/SaaS.
Salary: £88,000 — £132,000 GBP
Type: Full-time
Benefits: Participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles…

Bloom & Wild

Senior CRM Manager London
Skills & Focus: CRM, customer journeys, lifetime value, churn prevention, reactivation, personalised, lifecycle marketing, e-commerce, retention marketing, strategy
About the Company: We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. We’re a certified B Corp™ – committed …
Experience: Strong CRM experience in e-commerce, including a subscription-based business

Smartly

Customer Success Director EMEA London
Skills & Focus: customer success, strategic accounts, business growth, advertising technology, joint business plans, cross-functional collaboration, account planning, revenue forecasting, customer relationships, digital marketing
About the Company: Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform sea…
Experience: 8-12 years in ad-tech/mar-tech industries, with a proven track record of growing strategic accounts preferred.
Type: Hybrid
Benefits: Inclusive Culture, Wellbeing Focus, Total Rewards, Hybrid Workplace.

Encord

Technical Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Customers, Technical Acumen, Data Quality, Computer Vision, Deep Learning, Discovery Questioning, Collaboration, Client Relationships, GTM Team
About the Company: At Encord, we're building the AI infrastructure of the future. We focus on improving the quality of training data essential for AI applications, ensuring their…
Experience: 2-5 years of customer facing experience, especially with Enterprise customers
Salary: Competitive salary, commission and equity
Type: Full-time
Benefits: 25 days annual leave a year + public holidays, annual learning and development budget, company lunches twice a week, mo…
Technical Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Customers, Technical Acumen, Data Quality, Computer Vision, Deep Learning, Discovery Questioning, Collaboration, Client Relationships, GTM Team
About the Company: At Encord, we're building the AI infrastructure of the future. We focus on improving the quality of training data essential for AI applications, ensuring their…
Experience: 2-5 years of customer facing experience, especially with Enterprise customers
Salary: Competitive salary, commission and equity
Type: Full-time
Benefits: 25 days annual leave a year + public holidays, annual learning and development budget, company lunches twice a week, mo…

Project A Services Gmbh & Co. Kg

Customer Success Manager (m/f/d) London
Skills & Focus: Customer Success, User Feedback, Client Relationships, Product Development, Metrics, Scalable Processes, User Engagement, Training Sessions, Commercial Awareness, Emotional Intelligence
About the Company: Our client is a German dual-use technology company spearheading cutting-edge unmanned ground vehicles for both defence and commercial applications.
Experience: Proven track record in a Customer Success role
Salary: Competitive salary and benefits package
Type: Full-time
Benefits: Room for professional growth and development. Participation in the company’s success.

Blueoptima

Customer Success Manager London
Skills & Focus: Customer Success, B2B SaaS, Account Management, Stakeholder Engagement, Onboarding, Retention, Renewal, Data Insights, KPI Driven, CRM Management
About the Company: A company focused on providing software development insights and solutions for enterprise clients.
Experience: 4+ years
Type: Full-time

Humaans

Customer Success Manager London
Skills & Focus: customer success, account management, customer relationships, HR technology, retention targets, customer feedback, SaaS, collaboration, customer advocacy, data analysis
About the Company: Humaans is a next generation HRIS supporting globally distributed organisations. Powered by a flexible data model, deep integrations, fast APIs, and enriched b…
Experience: Several years of experience in customer success, account management, or related roles
Salary: Competitive compensation
Type: Full-time
Benefits: 25 days of paid time off per year plus public holidays, Bupa Private health and dental insurance, budget for books and …

Walkme

Customer Success Manager London
Skills & Focus: Customer Success, Digital Adoption, Advisor, Fortune 1000, Technology Solutions, Digital Transformation, Client Goals, Product Knowledge, Technical Curiosity, Value Maximization
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming…
Customer Success Manager London
Skills & Focus: Customer Success, Digital Adoption, Advisor, Fortune 1000, Technology Solutions, Digital Transformation, Client Goals, Product Knowledge, Technical Curiosity, Value Maximization
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming…
Customer Success Manager London
Skills & Focus: Customer Success, Digital Adoption, Advisor, Fortune 1000, Technology Solutions, Digital Transformation, Client Goals, Product Knowledge, Technical Curiosity, Value Maximization
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming…

Freshworks

Senior Manager, Global Customer Success Enablement London
Skills & Focus: customer success, training programs, stakeholders, onboarding, content development, customer success processes, impact metrics, workshops, collaboration, training materials

Alphasense

Product Specialist London
Skills & Focus: customer support, technical knowledge, sales, customer success, product adoption, content generation, product consultations, client relationships, feedback, product opportunities
About the Company: AlphaSense is a market intelligence platform that uses AI to help companies make smarter decisions by delivering trusted insights from various public and priva…
Experience: Client-facing professional experience
Type: Full-time

Braze

Renewal Manager London
Skills & Focus: Renewal Project Management, Operational Excellence, Cross-functional Collaboration, Data & Reporting, Forecasting & Insights, Churn & Retention Analysis, Process Improvements, Customer Satisfaction, Account Strategies, CRM
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™
Experience: Background in Sales, Operations or Customer Success
Benefits: Competitive compensation, flexible paid time off, comprehensive medical, dental, vision plans, retirement plans, profes…

On24

Customer Success Manager London
Skills & Focus: Customer Success, Client Engagement, Product Adoption, Project Management, Stakeholder Management, Data Analysis, Cross-functional Collaboration, Renewal Contracts, Operational Processes, Customer Satisfaction
About the Company: ON24 is a leading intelligent engagement platform that transforms how businesses communicate and engage with their audiences through digital experiences.
Type: Full-time
Benefits: Generous health and welfare plans, competitive salaries, retirement plans including 401(k) matching, equity compensatio…

Strider Technologies

Client Success Manager – UK & Europe London
Skills & Focus: Client Journey Ownership, Client Expansion, Cross-Functional Collaboration, Ethical Leadership, Proactive Client Management, communication skills, time management, organizational skills, self-starter, military experience
About the Company: Strider Technologies is on a mission to deliver strategic intelligence that enables faster, more confident decision-making for organizations around the world. …
Experience: 3-5 years of successful client success experience, or equivalent experience in a client-facing and/or consulting role.
Benefits: Competitive Compensation, Company Equity Options, Flexible PTO in addition to statutory annual leave, Two paid company …

Walkme

Customer Success Engineer London
Skills & Focus: Digital Adoption Platform, technical expertise, customer success, customer engagement, solutions, automation, digital transformation, technical position, supporting regions, driving customer value
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming…

Cloudflare

Senior Manager of Customer Success, DACH London
Skills & Focus: Customer Success, Leadership, Software Business, Business Development, Customer Strategy, Data-Driven, Cross-Team Coordination, Performance Measurement, Customer Retention, Coaching
About the Company: At Cloudflare, we are on a mission to help build a better Internet. We protect and accelerate any Internet application online without adding hardware, installi…
Experience: Minimum 3 years as a CSM or Consultant, 5+ years leading Consulting Services or Technical teams.
Type: Hybrid

Wix

Enterprise Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Accounts, Onboarding Workshops, Product Inquiries, Business Reviews, Feature Engagement, Customer Health, Website Reviews, Growth Opportunities, Voice of the Customer
About the Company: Wix is a leading web development platform that enables businesses to create customized and professional websites with ease.
Experience: 5+ years in customer success or account management, preferably in a tech environment
Type: Full-time
Enterprise Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Accounts, Onboarding Workshops, Product Inquiries, Business Reviews, Feature Engagement, Customer Health, Website Reviews, Growth Opportunities, Voice of the Customer
About the Company: Wix is a leading web development platform that enables businesses to create customized and professional websites with ease.
Experience: 5+ years in customer success or account management, preferably in a tech environment
Type: Full-time
Enterprise Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Accounts, Onboarding Workshops, Product Inquiries, Business Reviews, Feature Engagement, Customer Health, Website Reviews, Growth Opportunities, Voice of the Customer
About the Company: Wix is a leading web development platform that enables businesses to create customized and professional websites with ease.
Experience: 5+ years in customer success or account management, preferably in a tech environment
Type: Full-time

Datacamp

Customer Success Manager London
Skills & Focus: customer lifecycle management, data & AI transformation, consulting, customer success, account management, big data, analytics technology, retention, upsell, cross-sell
About the Company: DataCamp teaches companies and individuals the skills to work with Data and AI in the real world. Their mission is to democratise Data and AI skills for everyo…
Experience: 5+ years
Type: Full-time
Benefits: Competitive compensation, flexible working hours, yearly learning budget for conferences & training, global retreats, y…

Intuit

Principal Program Manager, Customer Success - International Markets London
Skills & Focus: Program Management, Customer Success, International Markets, Project Management, Operations, Collaboration, Data Analysis, Innovation, Business Strategy, Leadership

G2

Customer Success Manager London
Skills & Focus: Customer Success, B2B SaaS, ROI, Account Management, Relationship Building, Consultative Approach, Marketing Strategy, Project Management, Cloud-based Solutions, Customer Satisfaction
About the Company: G2 is the global team behind the largest and most trusted software marketplace. They focus on providing a meaningful work environment, support for inclusivity,…
Experience: 4+ years in Customer Success or technology product consulting
Benefits: Generous benefits such as flexible work, ample parental leave, and unlimited PTO.
Customer Success Manager London
Skills & Focus: Customer Success, B2B SaaS, ROI, Account Management, Relationship Building, Consultative Approach, Marketing Strategy, Project Management, Cloud-based Solutions, Customer Satisfaction
About the Company: G2 is the global team behind the largest and most trusted software marketplace. They focus on providing a meaningful work environment, support for inclusivity,…
Experience: 4+ years in Customer Success or technology product consulting
Benefits: Generous benefits such as flexible work, ample parental leave, and unlimited PTO.
Customer Success Manager London
Skills & Focus: Customer Success, B2B SaaS, ROI, Account Management, Relationship Building, Consultative Approach, Marketing Strategy, Project Management, Cloud-based Solutions, Customer Satisfaction
About the Company: G2 is the global team behind the largest and most trusted software marketplace. They focus on providing a meaningful work environment, support for inclusivity,…
Experience: 4+ years in Customer Success or technology product consulting
Benefits: Generous benefits such as flexible work, ample parental leave, and unlimited PTO.

Diligent

Senior Customer Success Manager London
Skills & Focus: customer success, project management, customer onboarding, training, stakeholder management, GRC solutions, customer satisfaction, multi-national organizations, product adoption, client relationship
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG, empowering more than 1 million…
Experience: Experience in account management, sales, or technical project management.
Type: Contract

Brillio

Client Partner London
Skills & Focus: Customer Success, sales, business development, executive relationships, BFS, Insurance Clients, strategic partnership, CXO level, Digital Transformation, customer experience
About the Company: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption i…

Carwow

Senior Customer Success Manager London
Skills & Focus: Customer Success, Team Management, Performance Management, Sales, Auctions, Coaching, Target Achievement, Team Development, Automotive Industry, CRM Systems
About the Company: Carwow Group is driven by a passion for getting people into cars. We are one of the largest online car-changing destinations in Europe, having built a platform…
Experience: Proven experience in a leadership role, preferably in a sales, customer success or customer service environment.
Salary: Competitive salary
Type: Full-time
Benefits: Hybrid working, matched pension contributions, share options, private healthcare, life assurance, enhanced holiday pack…

Yext

Customer Success Manager (CSM) London
Skills & Focus: Customer Success, Customer Satisfaction, Digital Marketing, Data Analysis, Upsell Opportunities, Retention Goals, Subscription GTM, Project Management, Interpersonal Skills, Challenger Sales Methodology
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands …
Experience: A minimum of 2 years of experience in a customer-facing role (for example, in BDR, Customer Service/Support, Sales, or CSM) with a proven track record of managing enterprise-level customers.

Palo Alto Networks

Sr Director, Technical Support London
Skills & Focus: Technical Support, Customer Success, Operational Excellence, Process Improvement, Team Leadership, Data Analytics, Collaboration, Customer Advocacy, Relationship Management, Enterprise Support
About the Company: Palo Alto Networks® is focused on providing pioneering capabilities in cybersecurity, committed to transforming the landscape of protection and security.
Experience: Ten (10) + years' management experience, leading a technical support organization as part of an international 24x7x365 enterprise support organization.
Type: Full-time
Benefits: FLEXBenefits wellbeing spending account, mental and financial health resources, personalized learning opportunities.

Fospha

Graduate Programme - Customer Success London
Skills & Focus: Customer Success, Client Retention, Onboarding, Product Adoption, Interpersonal Relationships, Data Interpretation, Business Storytelling, Account Management, Market Research, Gen AI
About the Company: Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over 10 years, we've been pioneering privacy-safe, full-f…
Salary: 30k base + a competitive commission scheme
Type: Full-time
Benefits: Flexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc. 25 days o…

Choco

Customer Success Associate London
Skills & Focus: Customer Success, implementation, vendor, onboarding, training, troubleshooting, data handling, communication, team player, service delivery
About the Company: Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-foc…
Experience: 1+ years of experience in customer support, account management, or a similar role
Type: Full time

Hawk

Customer Success Manager London
Skills & Focus: customer success, B2B enterprise software, SaaS, digital payments, customer retention, C-suite, communication skills, cross-sells, NPS, AML
About the Company: Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerf…
Experience: 3+ years of experience in customer-facing roles within B2B enterprise software.
Type: Full time

Palo Alto Networks

Customer Success Engineering Manager London
Skills & Focus: Customer Success, Engineering, Management, Performance Metrics, Customer Engagement, Implementation, Technical Training, Team Leadership, Customer Relationships, Operations
About the Company: Palo Alto Networks is a global cybersecurity leader known for its award-winning SASE portfolio.

Airtable

Renewal Manager London
Skills & Focus: renewals process, customer contracts, negotiation, upsell, cross-sell, SaaS, stakeholder engagement, sales, collaboration, contract execution
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Experience: 5+ years of quota-carrying Sales / Renewals / Customer Success / Account Management experience within an Enterprise SaaS organization
Benefits: In addition to NHS coverage, you will have access to supplemental insurance, competitive pension scheme, life insurance…
Scaled Customer Success Manager London
Skills & Focus: customer success, client management, B2B SaaS, onboarding, adoption, retention, expansion, stakeholder management, customer engagement, value documentation
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Experience: 4+ years of direct client management experience
Benefits: In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered a…

Sitetracker

Enterprise Customer Success Manager London
Skills & Focus: Customer Success, Enterprise, Implementation, Go-live, User adoption, Value realisation, Customer advocacy, Partnership, Retention, Business drivers

Merkle Science

Client Success Manager London
Skills & Focus: client relationships, key accounts, client service, product adoption, client retention, stakeholder communication, metrics tracking, educational opportunities, client integration, advocacy
About the Company: Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institution…

Insightsoftware

Customer Success Manager London
Skills & Focus: customer relationships, advocate, revenue retention, product adoption, customer experience, cross-functional, negotiation, account metrics, training, business reviews

Intuit

Principal Program Manager, Customer Success - International Markets London
Skills & Focus: Program Management, Customer Success, Stakeholder Management, Risk Management, Project Execution, Leadership, Communication, Strategic Initiatives, Performance Measurement, Process Improvement
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers wor…
Experience: Typically 8+ years in program management
Type: Hybrid
Benefits: Benefits you need to stay healthy, achieve financial security, and enjoy peace of mind for you and your family.

Encord

Customer Success Manager London
Skills & Focus: Customer Success, Enterprise customers, Communication, Internal collaboration, Technical acumen, Customer relationships, Consultative skills, Product knowledge, Revenue Retention, Growth opportunities
About the Company: Encord is building the AI infrastructure of the future, focusing on improving data quality for AI applications. The company is a team of 60, backed by leading …
Experience: Extensive customer-facing experience, especially with Enterprise customers.
Salary: Competitive salary, commission, and equity
Type: Full-time
Benefits: 25 days annual leave + public holidays, annual learning budget, company lunches twice a week, monthly socials, bi-annua…