AlphaSense
AlphaSense delivers insights that matter from content you can trust, using proven AI for market intelligence and search. With a history of acquiring Tegus in 2…
Account Manager, Corporate
London
- Skills: Account Management, Client Engagement, Retention Rate, Business Development, SaaS, Stakeholder Management, Customer Relationships, Revenue Growth, Onboarding, Market Intelligence
- Experience: Minimum 2-4 years of account management experience
- Type: Full-time
Amaze
Amaze is the parent company to several organizations. www.amaze.co, www.spri.ng and a growing managed services business that integrates personalization technol…
Client Success Manager
London
- Skills: Client Success, Partnerships, Creator Success, E-commerce, Campaign Management, Relationship Building, Performance Metrics, Long-term Relationships, Brand Collaboration, Target Achievement
LILT
LILT is the leading AI solution for enterprise translations, focusing on business outcomes instead of outputs. Our patented Contextual AI Engine understands co…
Customer Success Manager
London
- Skills: Customer Success, Account Management, SaaS, Translation Services, Customer Retention, Strategic Guidance, Quarterly Business Reviews, Problem-Solving, Communication Skills, Cross-Functional Collaboration
- Experience: 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry.
- Type: Hybrid (Office and Remote)
- Salary: At market salary with opportunity to earn on-target earnings (OTE)
Brightflag
One of the fastest-growing tech startups in the legal world, on a mission to transform legal operations with patented AI-powered software and a best-in-class C…
Customer Success Manager
London
- Skills: Customer Success Manager, high-touch relationships, SaaS company, trusted advisor, business objectives, data insights, product expert, Executive Business Reviews, blockers to client success, health checks
- Experience: 3-5 years in a CSM role at a SaaS company
- Type: Full-time
- Salary: £103,750 OTE
Writer
Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises, recognized by Forbes as one of the top 50 co…
Strategic Customer Success Manager
London
- Skills: customer success, Fortune 50-100, account management, product adoption, retention, stakeholder relationships, negotiation, project management, change management, data analysis
- Experience: 7+ years in a CSM role focused on Fortune 50-100 accounts
- Type: Full-time
ION
Sales and Account Manager
London
- Skills: Sales, Account Management, Customer Retention, Client Relationships, Treasury Operations, Wallstreet Suite, Upselling, Customer Success, Team-selling, High-quality Service
OpenPayd
OpenPayd is a leading global payments and banking-as-a-service platform for the digital economy, providing a single API integration for accounts, FX, payments,…
Not specified
London
- Skills: global payments, banking-as-a-service, API-driven technology, financial services, seamless user experiences, business growth, single API integration, fully compliant solution, modular platform, flexible and scalable platform
Saviynt
Saviynt is an identity authority platform built to power and protect the world at work, providing visibility, control, and intelligence against cyber risks.
Customer Success Manager (IAM Practitioner)
London
- Skills: Customer Success, IAM Practitioner, Customer Loyalty, Adoption, Service Metrics, Cyber Risk, Identity Cloud, Customer Advisory, Retention, Expansion
- Type: Full-time
StructureFlow
We’re building the world’s first visual modelling solution for corporate structures and transactions. Our mission is to transform the way that professionals wo…
Senior Client Success Manager
London
- Skills: client relationship, customer success, SaaS solutions, stakeholder management, user engagement, data insights, change management, metric analysis, consultative approach, legal tech
- Experience: Minimum of 3 years of experience in a customer success role, preferably in a SaaS or technology-enabled services company.
- Type: Full-time
- Salary: Competitive salary
Tabeo
Tabeo is building the ‘Shopify’ for private healthcare. Our platform simplifies payment and marketing services for local clinical providers including dentists,…
Customer Success Associate
London
- Skills: Customer Success, SaaS, Merchant Compliance, Risk Management, Customer Support, Retention, Productivity, Communication Skills, Time Management, Problem Solving
- Experience: 2+ years experience in customer success/sales at SaaS company
- Type: Full-time
- Salary: Competitive salary
Uncountable
Customer Success Manager
London
- Skills: Customer Success, B2B SaaS, Implementation, Communication, Problem Solving, Training, Data Management, Excel, User Experience, Technical Concepts
- Experience: 1+ years of experience in Implementation or Customer Success for B2B SaaS products
Wix
Wix is a leading web development platform that enables businesses to create customized and professional websites with ease.
Enterprise Customer Success Manager
London
- Skills: Customer Success, Enterprise Accounts, Onboarding Workshops, Product Inquiries, Business Reviews, Feature Engagement, Customer Health, Website Reviews, Growth Opportunities, Voice of the Customer
- Experience: 5+ years in customer success or account management, preferably in a tech environment
- Type: Full-time
LILT
LILT is the leading AI solution for enterprise translations, enabling global organizations to adopt a true AI translation strategy. Our technology focuses on b…
Customer Success Manager
London
- Skills: Customer Success, Enterprise Accounts, Client Engagement, SaaS, Account Management, Customer Retention, Product Usage, QBRs, Growth Opportunities, Strategic Guidance
- Experience: 5+ years in customer success or account management, experience in translation and localization/language services industry
- Type: Full-time
- Salary: At market salary plus OTE and equity
Pure Storage
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry.
Customer Success Manager
Staines
- Skills: Customer Relationship Management, Success Plan Development, Quarterly Business Reviews, Technical Expertise, Proactive Engagement, Voice of the Customer, Renewal and Expansion, Ownership Mindset, Cloud computing, Customer Success
- Experience: 2 to 5 years of demonstrated success and experience in customer facing roles
ON24
ON24 is a leading intelligent engagement platform that transforms how businesses communicate and engage with their audiences through digital experiences.
Customer Success Manager
London
- Skills: Customer Success, Client Engagement, Product Adoption, Project Management, Stakeholder Management, Data Analysis, Cross-functional Collaboration, Renewal Contracts, Operational Processes, Customer Satisfaction
- Type: Full-time
Vanta
Vanta's mission is to secure the internet and protect consumer data. We empower companies to practice better security and prove it with ease.
Sr. Manager, Customer Success
London
- Skills: Customer Success, Customer Experience, SaaS, Strategic Engagement, Cross-Functional Collaboration, Leadership, Mentorship, Data-Driven Insights, EMEA Market, Relationships
- Experience: Proven Experience in Enterprise Customer Success, familiarity with EMEA market, experience in SaaS environment
- Type: Full-time
Sidetrade
Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform …
Customer Success Manager (Credit & Collections management)
London
- Skills: Customer Success, Credit Management, Collections Management, Enterprise Clients, Customer Engagement, Upsell Opportunities, Cross Sell Opportunities, Customer Satisfaction, Time Management, Presentation Skills
- Experience: 5+ years of experience as a Credit / Collections Manager in large organizations
writer
Customer Architect
London
- Skills: Customer Success, Account Management, Technical Implementation, Custom Solutions, APIs, Generative AI, Technical Feasibility, Workflows, SaaS, Collaboration
- Experience: 5+ years in technical roles in SaaS including 3+ years in solutions architect or technical account management role
- Type: Full-time
Zeotap
Founded in Berlin in 2014, Zeotap started with a mission to provide high-quality data to marketers. As we evolved, we recognized a greater challenge: helping b…
Pre-sales Solutions Engineer
London
- Skills: Solutions Engineer, customer success, data privacy, Customer Data Platform, SaaS, sales processes, ACV targets, business consulting, growth strategies, cross-functional collaboration
DataCamp
DataCamp teaches companies and individuals the skills to work with Data and AI in the real world. Their mission is to democratise Data and AI skills for everyo…
Customer Success Manager
London
- Skills: customer lifecycle management, data & AI transformation, consulting, customer success, account management, big data, analytics technology, retention, upsell, cross-sell
- Experience: 5+ years
- Type: Full-time
Intercom
Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Strategic Customer Success Manager
London
- Skills: customer success, account management, SaaS, adoption strategies, C-level engagement, value realization, customer journey, growth opportunities, trust advisor, AI products
- Experience: 8+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
- Type: Full-time
Nutanix
Staff Customer Experience Manager
London
- Skills: customer experience, customer success, stakeholders, technical expertise, data center technology, virtualization, hyper-converged solutions, relationship management, customer satisfaction, collaboration
- Experience: 5+ years
- Type: Full-time
Hokodo
Hokodo is working to modernize B2B payments with a focus on a Buy Now, Pay Later solution that enables merchants to offer credit to their business customers. T…
Senior Customer Success Manager
London
- Skills: Customer Success, Onboarding, Product Adoption, Revenue Growth, Strategic Consulting, Account Management, Business Reviews, Client Relationships, Stakeholder Engagement, Data-Driven
- Experience: 5+ years in Customer Success, Account Management, or Strategic Consulting
- Type: Full-time
Constructor
Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. Constructor's AI-first solutions m…
Account Manager - Customer Success
London
- Skills: Account Management, Customer Success, Enterprise, SaaS, Ecommerce, Renewal, Upsell, Stakeholders, Analytics, Risk Management
- Experience: Minimum of 3+ Years of proven experience working directly with large enterprise clients in Account Management, Customer Success, and/or Sales within a SaaS company.
- Type: Full-time
Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
Program Manager
London
- Skills: program manager, implementation, customer rollout, Key Opinion Leaders, Link Strategy, Product, Services, delivery success, continuous improvement, Customer Success
- Experience: Experienced
- Type: Full-time
WalkMe
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming…
Customer Success Engineer
London
- Skills: Digital Adoption Platform, technical expertise, customer success, customer engagement, solutions, automation, digital transformation, technical position, supporting regions, driving customer value
SevenRooms
SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business.…
Customer Success Manager
London
- Skills: Customer Success Management, Data Integrity, Technical Aptitude, Collaboration, Customer Health, Retention Revenue Targets, Upsell Opportunities, Success Plans, Stakeholder Management, Product Adoption
- Experience: 4+ years of experience working in a Customer Success or Account Management role
Winnow
Winnow helps the hospitality industry prevent food waste through internet of things tools in the kitchen. Founded in London in 2013, the company aims to reduce…
Customer Success Manager
London
- Skills: customer success, food waste, implementation, client onboarding, project management, KPI management, consultative approach, data analysis, relationship building, multinational organization
- Experience: Client Success / Delivery or Project Management / Account Management / Consultancy experience
- Type: Full-time
Cloudflare
At Cloudflare, we are on a mission to help build a better Internet. We protect and accelerate any Internet application online without adding hardware, installi…
Senior Manager of Customer Success, DACH
London
- Skills: Customer Success, Leadership, Software Business, Business Development, Customer Strategy, Data-Driven, Cross-Team Coordination, Performance Measurement, Customer Retention, Coaching
- Experience: Minimum 3 years as a CSM or Consultant, 5+ years leading Consulting Services or Technical teams.
- Type: Hybrid
Humaans
Humaans is a next generation HRIS supporting globally distributed organisations. Powered by a flexible data model, deep integrations, fast APIs, and enriched b…
Customer Success Manager
London
- Skills: customer success, account management, customer relationships, HR technology, retention targets, customer feedback, SaaS, collaboration, customer advocacy, data analysis
- Experience: Several years of experience in customer success, account management, or related roles
- Type: Full-time
- Salary: Competitive compensation
Gartner
Gartner, Inc. (NYSE:IT) guides leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, help…
Client Success Manager
Egham
- Skills: client engagement, account management, service delivery, business insights, client retention, cross-functional collaboration, C-level communication, client priorities, onboarding, value delivery
- Experience: 5+ years relevant professional experience.
Ometria
Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and l…
Senior Customer Success Manager
London
- Skills: Customer Success, Retention, C-Suite, Stakeholder Management, Strategic Communication, Upselling, Commercial Negotiations, Customer Loyalty, Forecasting, Data Analysis
- Experience: 5 years of Customer Success experience
- Type: Hybrid
AuditBoard
AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market, serving more than 50% of the Fortune 500. The company is known for driving clar…
Customer Success Manager
London
- Skills: Customer Success, Account Management, B2B SaaS, Relationship Building, Issue Resolution, Training and Education, Retention, Account Expansion, Stakeholder Engagement, Product Knowledge
- Experience: 3+ years of experience in Customer Success (CSM), successfully managing complex customer relationships in a B2B SaaS environment.
- Type: Full time
- Salary: £48K – £72K
Fospha
Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over 10 years, we've been pioneering privacy-safe, full-f…
Graduate Programme - Customer Success
London
- Skills: Customer Success, Client Retention, Onboarding, Product Adoption, Interpersonal Relationships, Data Interpretation, Business Storytelling, Account Management, Market Research, Gen AI
- Type: Full-time
- Salary: 30k base + a competitive commission scheme
Axion Ray
Axion Ray strives to be fair and competitive. We leverage market data from Pave to inform our compensation packages. Our mission is to improve the quality and …
Director, Launch Engagements
London
- Skills: Strategic Leadership, Client Engagement, Implementation, Adoption Oversight, Commercial Alignment, Value Realization, Operational Excellence, Metrics, Reporting, Customer Success
- Experience: 5+ years
- Type: Full time
- Salary: $190K – $225K
BetterUp
BetterUp is a company focused on human transformation through innovative coaching and support.
Enterprise Customer Success Manager, EMEA
London
- Skills: Customer Success, relationship management, consultative sales, project management, problem-solving, strategic consulting, client service orientation, account health, value delivery, leadership skills
- Type: Full time
Choco
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-foc…
Customer Success Associate
London
- Skills: Customer Success, implementation, vendor, onboarding, training, troubleshooting, data handling, communication, team player, service delivery
- Experience: 1+ years of experience in customer support, account management, or a similar role
- Type: Full time
Hawk
Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerf…
Customer Success Manager
London
- Skills: customer success, B2B enterprise software, SaaS, digital payments, customer retention, C-suite, communication skills, cross-sells, NPS, AML
- Experience: 3+ years of experience in customer-facing roles within B2B enterprise software.
- Type: Full time
Optimove
Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting br…
Customer Success Manager
London
- Skills: Customer Success, Client Relationship, Strategic Relationship, Communication, Analytical Skills, Technology, Training, Client Advocacy, Project Management, Interpersonal Skills
- Experience: 1-4 years of experience in relevant roles
- Type: Hybrid
Showpad
Showpad is a European-born company with a global impact that revolutionizes the sales experience through a premier revenue enablement platform, focusing on cus…
Director Sales, Customer Growth
London
- Skills: customer relationships, sales leadership, strategic support, sales strategies, forecasting, collaboration, customer success, SaaS, value selling, customer-centric
- Experience: 5+ years managing sales teams
Omnea
Omnea’s platform handles the entire purchasing process, giving employees an easy place to make requests, managing necessary approvals, and automating renewals …
Solutions & Implementation Lead
London
- Skills: SaaS, customer success, implementation, procurement, tech-savvy, stakeholder management, project management, client-facing, operations, product expert
- Experience: 4-6 years
- Type: Full time
- Salary: £65K – £85K
SevenRooms
SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business.…
Implementation Manager
London
- Skills: Implementation, Project Management, Data Analysis, Account Management, Collaboration, Enterprise Implementation, Customer Success, Hospitality, SaaS, Communication
- Experience: 3+ years of experience in Enterprise SaaS implementations, preferably in hospitality
- Type: Full-time
Merkle Science
Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institution…
Client Success Manager
London
- Skills: client relationships, key accounts, client service, product adoption, client retention, stakeholder communication, metrics tracking, educational opportunities, client integration, advocacy
Vanta
Vanta's mission is to secure the internet and protect consumer data by empowering companies to practice better security and prove it with ease. The company pro…
Upmarket Customer Success Manager
London
- Skills: Customer Success, SaaS, security, compliance, onboarding, implementation, product adoption, renewals, stakeholders, relationship management
- Experience: 6+ years of Customer Success experience in a fast-paced B2B SaaS environment, preferably with security or compliance exposure.
- Type: Full-time
- Salary: Industry-competitive salary and equity
Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform sea…
Customer Success Manager
London
- Skills: Customer Success, digital advertising, product adoption, customer accounts, customer relationships, communication, marketing objectives, feedback loop, media platforms, consultative advice
- Experience: 4+ years
Canary Technologies Corp
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ ho…
Customer Success Manager
London
- Skills: Customer Success, SaaS, onboarding, relationship management, account growth, stakeholder communication, hospitality technology, analytical mindset, cross-functional collaboration, strategic insight
- Experience: 3–5 years of Customer Success experience in a SaaS environment
- Type: Full-time
Horizon3 AI
Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitab…
Senior Technical Customer Success Manager
London
- Skills: Customer Success, Cybersecurity, SaaS, Account Management, Client Services, Communication, Interpersonal Skills, CRM software, Onboarding process, Problem-solving
- Experience: 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment.
- Type: Full-time
Qumulo
Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstruct…
Customer Success Manager I
London
- Skills: customer success, onboarding, installation, retention, data management, cross-functional, communication skills, project management, problem-solving, account management
Ometria
Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and l…
Customer Success Manager
London
- Skills: Customer Success, SaaS, Retention, Negotiations, Stakeholder Management, Customer Advocacy, Data Analysis, Marketing, CRM, Growth
- Experience: Relevant experience managing clients within a SaaS environment.
- Type: Full-time
Freshworks
Freshworks provides a suite of software solutions to enhance customer engagement and success.
Customer Success Manager
London
- Skills: Customer Engagement, Value Realization, Customer Relationships, Proactive Communication, Product Adoption, Account Expansion, Renewals, Customer Advocacy, Cross-functional Collaboration, Success Planning
- Type: Full-time
Nutanix
Nutanix is a provider of cloud computing software and hyper-converged infrastructure solutions.
Staff Customer Experience Manager
London
- Skills: customer success, stakeholders, customer satisfaction, product adoption, technical expertise, relationship-building, data center technology, cross-functional teams, customer-centric, ITIL
- Experience: 5+ years of experience in customer-facing technical roles
LRN
LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster eth…
Client Success Manager
London
- Skills: client success, relationship management, account management, customer service, SaaS, Salesforce.com, business reviews, pipeline development, negotiating, ethical compliance
- Experience: Minimum of three years of solid client-facing relationship or account management
Freshworks
Senior Manager, Global Customer Success Enablement
London
- Skills: customer success, training programs, stakeholders, onboarding, content development, customer success processes, impact metrics, workshops, collaboration, training materials
Keyrock
Since our beginnings in 2017, we've grown to be a leading change-maker in the digital asset space, renowned for our partnerships and innovation. Today, we rock…
Crypto-Native Corporate Relationship Manager
London
- Skills: customer journey, strategic partner, renewals, upsells, customer success, relationship management, data analysis, industry insights, trading, liquidity provision
- Experience: 4+ years of experience as a Relationship Manager, Customer Success Manager, Account Manager or related position for a digital asset infrastructure player
Multiverse
Multiverse is a tech-first institution that combines work and learning to deliver equitable access to economic opportunity for everyone. We close the critical …
Enterprise Customer Success Manager
London
- Skills: Customer Success, Sales, Account Management, C-suite, Enterprise, Consultative Approach, Client Relations, Business Reviews, Data Metrics, Workforce Transformation
- Experience: 4+ years of Customer Success, Sales, Account Management experience
- Type: Full-time
Airtable
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Scaled Customer Success Manager
London
- Skills: customer success, client management, B2B SaaS, onboarding, adoption, retention, expansion, stakeholder management, customer engagement, value documentation
- Experience: 4+ years of direct client management experience
Pendo
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a…
Technical Account Manager
London
- Skills: Technical Account Manager, customer relationships, SaaS, technical consulting, product management, customer success, ROI, CSS, HTML, Sales Engineering
- Experience: 2+ years of technology implementation, technical consulting or dedicated technical support; 4+ years in a customer-facing technical role, preferably with a SaaS B2B company
- Type: Full-time
- Salary: £42,000 - £54,000
Project A Services GmbH & Co. KG
Our client is at the forefront of building a global sales, marketing and distribution system for the flexible workspace industry.
Head of Delivery
London
- Skills: customer onboarding, team leadership, customer experience, support processes, customer success, data fluency, stakeholder relationships, communication skills, onboarding journeys, performance reviews
- Experience: Proven experience in leading customer service or support teams in a fast growth tech or digital media environment.
Device42
Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. It provides accurate views of IT ecosystems, helping customers man…
Senior Customer Success Manager
London
- Skills: customer success, hybrid IT, relationship building, customer engagement, consultative skills, customer journey, Executive Business Reviews, customer retention, metrics reporting, upsell opportunities
Sayari
Customer Success Manager, Commercial
London
- Skills: customer success, product adoption, client onboarding, SaaS, project management, communication, data literacy, B2B, stakeholder management, account retention
- Experience: 2-5 years
- Type: Full-time
Alto Software Group
Our software solutions connect businesses and consumers, powering more than half of all UK housing transactions each year.
Customer Marketing & Advocacy Manager
London
- Skills: Customer Marketing, Advocacy, SaaS, B2B, Customer Communications, Webinars, Retention, CRM, Product Launches, Cross-functional Collaboration
- Experience: Strong experience in customer marketing, advocacy, or community-focused roles in a SaaS or B2B environment.
Abound
A company focused on making affordable loans available to more people using Open Banking technology to assess lending more fairly than traditional methods.
Account Manager
London
- Skills: account management, client engagement, risk management, performance monitoring, upsell opportunities, customer success, financial services, SaaS, Open Banking, data analysis
- Experience: 1 - 3 years
- Type: Full-time
Templafy
Templafy is the leading AI-powered document generation platform for companies with a need to create accurate, compliant, and on-brand documents with maximum ef…
Customer Success Manager
London
- Skills: Customer Success, problem-solver, consultant-type approach, client portfolio, AI-powered, document generation, document workflows, innovation, employee equity, inclusive culture
Brillio
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption i…
Client Partner
London
- Skills: Customer Success, sales, business development, executive relationships, BFS, Insurance Clients, strategic partnership, CXO level, Digital Transformation, customer experience
ServiceNow
ServiceNow is a global market leader that provides innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intellige…
Associate Customer Success Manager - Arabic speaker
Staines
- Skills: customer success, engagement, AI, professional services, product adoption, collaboration, escalated issues, guidance, analysis, workflow optimization
- Experience: 2+ years of experience providing customer professional services or related business support
- Type: Full-time
Nuvei
Nuvei is a Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading com…
Head of Customer Experience (CX)
London
- Skills: Customer Experience, CX strategy, customer satisfaction, retention, Voice of Customer, customer journey, NPS, CSAT, cross-functional, analytics
- Experience: 10 years in Customer Experience in B2B or payments (ideally) industry
Intuit
Principal Program Manager, Customer Success - International Markets
London
- Skills: Program Management, Customer Success, International Markets, Product Management, Software Engineering, Data Analysis, Finance, Operations, Hybrid Work, Collaboration
Outreach
Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Our powerful platform gives revenue teams the tools they ne…
Customer Success Manager
London
- Skills: Customer Success, platform adoption, customer engagement, strategic insight, guidance, post-implementation, customer journey, revenue workflows, customer health, proactive outreach
Intuit
Principal Program Manager, Customer Success - International Markets
London
- Skills: Program Management, Customer Success, International Markets, Project Management, Operations, Collaboration, Data Analysis, Innovation, Business Strategy, Leadership
Salesforce
Salesforce is a cloud-based software company focused on customer relationship management (CRM) and enterprise applications.
Signature Success, Specialist Solution Engineer
London
- Skills: Sales, Revenue Growth, Customer Success, Solution Engineer, Technical Sales, Collaboration, Sales Teams, Stakeholder Management, Negotiation, Product Knowledge
- Experience: Degree or equivalent relevant experience required.
- Type: Full-time
Hive Learning
Hive Learning is redefining the future of learning and sales enablement. Our platforms, Hive Learning and Hive Perform, empower businesses to upskill their tea…
Customer Success Manager
London
- Skills: Customer Success, sales enablement, client satisfaction, onboarding, relationship building, revenue growth, communication skills, data-driven, problem-solving, training
- Experience: 1-2 years
- Type: Full-time
Productboard
Productboard exists to help the best product minds out there make products that matter, together. We believe we all deserve to live in a world filled with extr…
Customer Success Manager
London
- Skills: customer success, strategic change, value outcomes, cross-functional collaboration, data analysis, customer relationships, renewal target, risk management, project management, SaaS experience
- Experience: At least 5 years in a customer success management role or equivalent skills; including managing a book of business made of large Enterprise customers spanning multi-department implementations.
Similarweb
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data a…
Client Success Strategist
London
- Skills: Client Success, data adoption, business outcomes, customer relationships, digital marketing, strategic initiatives, KPI, engagement strategies, training sessions, market trends
- Experience: Ideally 7+ years of relevant experience in total
Orgvue
Orgvue is an organizational design and planning platform that empowers successful workforce transformation at scale by connecting strategy to structure and the…
Customer Success Manager
London
- Skills: Customer Success Management, account management, business objectives, value, stakeholder management, data driven, analytical skills, communication, process documentation, workforce analytics
- Experience: Previous Customer Success, Account Management, HR Business or Consulting experience
Xero
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with…
Customer Success People Lead
London
- Skills: customer success, leadership, revenue generation, sales coaching, performance management, cross-functional collaboration, process improvement, team building, data-driven decision making, mentoring
- Experience: 4+ years experience within Customer Success, Sales, or CX, with 2+ years leading or mentoring a team.
- Type: Permanent
Box
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, …
Scaled Customer Success Manager, German Speaker
London
- Skills: customer success, customer relationships, user adoption, business value, customer retention, onboarding, engagement strategies, churn risk, Salesforce, data-driven
- Experience: Some experience supporting customers in customer success / account management / customer marketing at scale
Blink
Blink is a pioneering digital workplace platform that transforms intranets into dynamic, personalised employee experiences.
Customer Success Manager
London
- Skills: Customer Success, B2B SaaS, relationship-building, customer lifecycle, renewals, upsell, metrics-driven, digital skills, employee engagement, growth opportunities
- Experience: Proven experience in a Customer Success role within a B2B SaaS business.
- Type: Full-time
- Salary: Competitive salary plus equity
OneTrust
OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, auto…
Senior Customer Success Manager
London
- Skills: customer success, SaaS, data governance, stakeholder management, customer engagement, adoption metrics, risk management, communication skills, cross-department collaboration, portfolio management
- Experience: 5-6+ years in a client-facing role within a CSM, professional services, or technical consulting capacity.
- Type: Full-time
Toyota Financial Services
Toyota Financial Services (TFS) is a financial services provider for Toyota and Lexus customers, offering various financial products and services.
Customer Solutions Team Leader
Epsom
- Skills: Customer Solutions, management, performance reviews, sales, customer engagement, financial conduct, team leadership, communication skills, continuous improvement, customer outcomes
- Experience: At least 6 months experience in a Customer Solutions role.
- Type: Contract
Duffel
Duffel is rebuilding the infrastructure that underpins the travel industry, simplifying systems and building the tools that will make the future of travel effo…
Customer Success Manager
London
- Skills: customer success, customer satisfaction, software technology, data analysis, business reviews, relationship management, cross-functional teams, communication skills, project management, travel technology
- Experience: 5+ years
- Type: Full-time
Sourcescrub
At Sourcescrub, we believe two areas of focus are paramount to modern deal origination: Exceptional data quality and a relentless approach to Business Developm…
Customer Success Manager
London
- Skills: Customer Success, relationship management, business objectives, data quality, growth opportunities, customer retention, onboarding, metrics, CRM, finance
- Experience: 1-2 years of experience in a client-facing role preferred
- Salary: £75,000
DeepL
DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding trans…
Customer Onboarding Manager
London
- Skills: Customer Onboarding, Implementation, Project Management, Client-facing, SaaS, Communication, Problem-solving, Stakeholder Management, Technical Concepts, Team Collaboration
- Experience: 3+ years of work experience, with at least one year in client-facing software implementation or account management at a SaaS company
- Type: Full time
floqast
Accounting Success Manager
London
- Skills: Accounting, Customer Satisfaction, Engagement, Customer Experience, Adoption, Post-Setup, Support, Success Management
Splend
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers s…
Customer Operations Manager
Cricklewood
- Skills: customer experience, post-sale, leadership, team development, operational efficiency, customer-first mindset, fleet operations, hub operations, retention, customer success
Moody's
Moody's is the world's leading provider of analytics and decision science solutions for the quantification and management of catastrophic risks throughout the …
Customer Success Mgmt Assoc - Insurance Solutions
London
- Skills: client advocate, account team meetings, sales team support, client retention, technical expertise, client onboarding, communication skills, insurance experience, team coordination, change management
- Experience: 2-3 years in insurance mandatory
- Type: Full-time
Qlik
Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leve…
Global Client Executive
London
- Skills: enterprise accounts, customer acquisition, collaborative partnerships, contract management, pipeline management, data analytics, CxO engagement, sales cycles, customer success, business intelligence
- Experience: At least 7 years of successful sales experience in enterprise software
- Type: Full-time
Demandbase
Demandbase is the leading account-based GTM platform for B2B enterprises to identify and target the right customers, at the right time, with the right message.
Enterprise Customer Success Manager
London
- Skills: customer success, account management, SaaS, B2B, adoption, analytics, CRM, marketing technology, project management, diversity and inclusion
- Experience: 5+ years of relevant work experience
- Type: Full-time
- Salary: $100,000 - $120,000
Zefr
Zefr is the global leader in brand suitability targeting and measurement across the world's largest platforms, harnessing patented machine learning and AI tech…
Senior Customer Success Manager
London
- Skills: Customer Success, Programmatic Campaigns, Digital Advertising, Measurement Platforms, Client Relationships, Campaign Optimization, Data Analysis, Technical Support, Strategic Advice, Ad Tech
- Experience: 3+ years of experience running programmatic campaigns
- Type: Full-time
- Salary: $77,000 - $100,000
Vimeo
Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and …
Customer Success Manager
London
- Skills: Customer Success, SaaS, Video Technologies, Client Engagement, Business Outcomes, KPI Monitoring, Customer Satisfaction, Strategic Planning, Stakeholder Management, Data Storytelling
- Experience: 4+ years of customer success experience, preferably within a SaaS, media, or consulting organisation
ServiceNow
ServiceNow is a global market leader providing innovative AI-enhanced cloud-based technology for organizations to improve workflows and work more efficiently.
Principal Customer Success Executive
Staines
- Skills: Customer Success, Digital Transformation, AI Integration, Enterprise SaaS, Strategic Advisory, Customer Relationships, Business Outcomes, Change Management, Operational Excellence, Stakeholder Management
LaunchDarkly
LaunchDarkly helps developers innovate faster while protecting them with a safety valve to instantly rewind when things go wrong. Its platform enables targeted…
Senior Customer Success Manager - EMEA
London
- Skills: Customer Success, Account Management, Onboarding, Customer Adoption, Risk Mitigation, Technical Guidance, Sales Acumen, Project Management, DevOps, Digital Transformation
- Experience: 5+ years in a customer-facing role, ideally in account management, customer/partner success, or onboarding/implementation with a track record of exceeding targets.
Ookla
Director of Client Services
London
- Skills: client engagement, telecommunications, enterprise, client success, technical account management, telecom networks, data insights, customer satisfaction, big data storytelling, European market
- Experience: 10–20 years
Blink
Blink is a pioneering digital workplace platform that transforms intranets into dynamic, personalized employee experiences.
Customer Experience Manager
London
- Skills: Customer Success, SaaS, Customer Experience, Renewals, Expansion, Customer Support, Engagement, Automation, Knowledge Base, Upsell
- Experience: 2+ years in a customer-facing role, ideally in SaaS or a fast-paced technology environment
Freshworks
Voice of Customer (VoC) Manager
London
- Skills: customer feedback, VoC strategy, product improvements, customer experience, feedback analysis, surveys, customer insights, cross-functional collaboration, NPS, loyalty