89 Customer Success Management jobs in London.

Hiring now: Customer Success Mgr @ Pure Stora, Customer Success Mgr Team @ Servicenow, Customer Exp And Service @ Loveholida, Customer Success Mgr @ Lilt, Customer Success Mgr @ Hawk, Customer Success Mgr @ Gocardless, Renewal Mgr @ Anaplan, Mgr Of Customer Success G @ Contentful, Customer Success Mgr Comm @ Tenable, Customer Success Professi @ Klaviyo.Explore more at jobswithgpt.com.

šŸ”„ Skills

Customer Success (44) SaaS (31) customer success (20) Account Management (17) project management (11) relationship building (9) Collaboration (8) collaboration (8) Customer Experience (7) Onboarding (7)

šŸ“ Locations

London (83) Staines (6)
šŸ” Go to full job search

Pure Storage

Customer Success Manager Staines
Skills & Focus: Customer Relationship Management, Success Plan Development, Quarterly Business Reviews, Technical Expertise, Proactive Engagement, Voice of the Customer, Renewal and Expansion, Ownership Mindset, Cloud computing, Customer Success
About the Company: Weā€™re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry.
Experience: 2 to 5 years of demonstrated success and experience in customer facing roles
Benefits: Flexible time off, wellness resources and company-sponsored team events

Servicenow

Customer Success Manager Team Lead Staines
Skills & Focus: Customer Success, Team Management, ServiceNow, Technical Health, Deployment, Adoption, Portfolio Management, Coaching, Customer Engagement, Operational Rigor
About the Company: ServiceNow is a leading digital workflow company that helps organizations improve their work processes and customer engagement.
Customer Success Executive Staines
Skills & Focus: Customer Success, Digital Transformation, AI Integration, Strategic Advisory, C-Level Management, Enterprise SaaS, Leadership, Business Acumen, Cross-Functional Leadership, Collaboration
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Its intelligā€¦
Experience: A minimum of 15 years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm.
Type: Flexible
Manager, Customer Success Management Staines
Skills & Focus: Customer Success, AI integration, team management, customer engagement, portfolio management, technical health, deployment, adoption, data-driven, business outcomes
About the Company: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ā€¦
Experience: 5+ years of related work experience; OR equivalent work experience

Pure Storage

Engagement Manager Staines
Skills & Focus: Engagement Management, Customer Objectives, Value Propositions, Stakeholders, Collaboration, Documentation, Sales Engineers, Cross-functional Teams, Communication, Customer-focused
About the Company: Pure is a technology company focused on reshaping the data storage industry.
Experience: 5+ years of experience in large deal engagement management
Benefits: Flexible time off, wellness resources, and company-sponsored team events.

Loveholidays

Customer Experience and Service Design Specialist London
Skills & Focus: Customer Experience, Service Design, Journey Mapping, Process Improvement, Data-Driven Decision Making, CX Technology, Stakeholder Collaboration, Strategic Thinking, Analytical Thinking, Customer-Centricity
About the Company: At loveholidays, weā€™re on a mission to open the world to everyone, giving our customersā€™ unlimited choice, unmatched ease and unmissable value for their next gā€¦
Experience: Experience of Service Design; demonstrated ability to independently lead customer journey mapping and process improvement exercises.
Type: Full-time
Benefits: Company pension contributions at 5%, Individualised training budget, Discounted holidays, 25 days of holidays (increaseā€¦
Customer Experience and Service Design Specialist London
Skills & Focus: Customer Experience, Service Design, Journey Mapping, Process Improvement, Data-Driven Decision Making, CX Technology, Stakeholder Collaboration, Strategic Thinking, Analytical Thinking, Customer-Centricity
About the Company: At loveholidays, weā€™re on a mission to open the world to everyone, giving our customersā€™ unlimited choice, unmatched ease and unmissable value for their next gā€¦
Experience: Experience of Service Design; demonstrated ability to independently lead customer journey mapping and process improvement exercises.
Type: Full-time
Benefits: Company pension contributions at 5%, Individualised training budget, Discounted holidays, 25 days of holidays (increaseā€¦
Customer Experience and Service Design Specialist London
Skills & Focus: Customer Experience, Service Design, Journey Mapping, Process Improvement, Data-Driven Decision Making, CX Technology, Stakeholder Collaboration, Strategic Thinking, Analytical Thinking, Customer-Centricity
About the Company: At loveholidays, weā€™re on a mission to open the world to everyone, giving our customersā€™ unlimited choice, unmatched ease and unmissable value for their next gā€¦
Experience: Experience of Service Design; demonstrated ability to independently lead customer journey mapping and process improvement exercises.
Type: Full-time
Benefits: Company pension contributions at 5%, Individualised training budget, Discounted holidays, 25 days of holidays (increaseā€¦

Lilt

Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Accounts, Client Engagement, SaaS, Account Management, Customer Retention, Product Usage, QBRs, Growth Opportunities, Strategic Guidance
About the Company: LILT is the leading AI solution for enterprise translations, enabling global organizations to adopt a true AI translation strategy. Our technology focuses on bā€¦
Experience: 5+ years in customer success or account management, experience in translation and localization/language services industry
Salary: At market salary plus OTE and equity
Type: Full-time
Benefits: Compensation with opportunity to earn on-target earnings, equity, pension scheme contribution, health insurance coveragā€¦
Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Accounts, Client Engagement, SaaS, Account Management, Customer Retention, Product Usage, QBRs, Growth Opportunities, Strategic Guidance
About the Company: LILT is the leading AI solution for enterprise translations, enabling global organizations to adopt a true AI translation strategy. Our technology focuses on bā€¦
Experience: 5+ years in customer success or account management, experience in translation and localization/language services industry
Salary: At market salary plus OTE and equity
Type: Full-time
Benefits: Compensation with opportunity to earn on-target earnings, equity, pension scheme contribution, health insurance coveragā€¦
Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Accounts, Client Engagement, SaaS, Account Management, Customer Retention, Product Usage, QBRs, Growth Opportunities, Strategic Guidance
About the Company: LILT is the leading AI solution for enterprise translations, enabling global organizations to adopt a true AI translation strategy. Our technology focuses on bā€¦
Experience: 5+ years in customer success or account management, experience in translation and localization/language services industry
Salary: At market salary plus OTE and equity
Type: Full-time
Benefits: Compensation with opportunity to earn on-target earnings, equity, pension scheme contribution, health insurance coveragā€¦

Hawk

Customer Success Manager London
Skills & Focus: Customer Success, B2B, SaaS, financial security, AML, compliance, fintech, hybrid work, Sales & Business Development, employment sponsorship
Experience: 2+ years of experience in a Customer Success role for B2B SaaS companies
Type: Full time

Gocardless

Customer Success Manager London
Skills & Focus: Customer Success, Onboarding, Growth, Renewal, Strategy, Net Revenue Retention, Stakeholders, Cross-functional, Commercial discussions, Payments
About the Company: GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through diā€¦
Experience: 2+ years experience in complex end-to-end client facing work environments preferably in Sales/CS and/or Account Management.
Salary: Ā£31,200 - Ā£46,800 + 30% commission
Type: Full-time
Benefits: Dedicated support and medical cover, Work Away Scheme, Adaptive Working, Equity, Parental leave, Generous holidays, 3 vā€¦

Anaplan

Renewal Manager London
Skills & Focus: renewals, customer success, negotiation, contract management, SaaS, Salesforce CRM, customer retention, account management, commercial transitions, forecasting
About the Company: At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so oā€¦
Experience: 3+ years of SaaS renewals, sales, customer success, or account management experience
Type: Full-time

Contentful

Manager of Customer Success (Growth Team), EMEA London
Skills & Focus: Customer Success, B2B SaaS, Account Management, Team Management, Forecasting, Contract Negotiation, Consultative Selling, Coaching, Sales Strategies, Process Development
About the Company: Contentful is the intelligent composable content platform that unlocks all of an organizationā€™s digital content to deliver impactful customer experiences, makiā€¦
Experience: 4+ years of B2B SaaS Account Management as a manager or lead role and 5+ years in Account Management and/or Customer Success.
Type: Full-time
Benefits: Full-time employees receive Stock Options, a generous amount of paid time off, an annual education budget, wellbeing stā€¦

Tenable, Inc.

Customer Success Manager Commercial London
Skills & Focus: customer success, product adoption, customer satisfaction, relationship management, renewal targets, cross-functionally, SaaS, customer retention, data insights, customer health metrics
About the Company: TenableĀ® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk.
Experience: 5+ years in customer-facing roles, including 3+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.

Klaviyo

Customer Success Professional (CSM) London
Skills & Focus: Customer Success, Account Management, CRM, Campaign Management, Data and Analytics, Marketing Technology, Problem-solving, Collaboration, Customer Retention, Digital Channels
About the Company: Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionizing the way businesses connect with their customers through advanced marā€¦
Experience: 1-2+ years of customer success or account management experience
Salary: Ā£44,000 - Ā£66,000 GBP
Type: Full-time
Benefits: Eligible for competitive benefits and perquisites, subject to company policy and applicable law.

Uphold

Head of VIP Engagement London
Skills & Focus: VIP Engagement, revenue growth, customer lifetime value, relationship management, data analysis, retention rates, fintech, cross-sell, upsell, product adoption
About the Company: Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, baā€¦
Experience: Experienced
Type: Full-Time
Benefits: Annual bonus program, home office stipend, generous PTO, healthcare, employee assistance programs, engaging events.

Veeva Systems

Program Manager London
Skills & Focus: program manager, implementation, customer rollout, Key Opinion Leaders, Link Strategy, Product, Services, delivery success, continuous improvement, Customer Success
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
Experience: Experienced
Type: Full-time
Benefits: Work Anywhere policy, flexibility to work from home or in office

Amaze

Client Success Manager London
Skills & Focus: Client Success, Partnerships, Creator Success, E-commerce, Campaign Management, Relationship Building, Performance Metrics, Long-term Relationships, Brand Collaboration, Target Achievement
About the Company: Amaze is the parent company to several organizations. www.amaze.co, www.spri.ng and a growing managed services business that integrates personalization technolā€¦
Client Success Manager London
Skills & Focus: Client Success, Partnerships, Creator Success, E-commerce, Campaign Management, Relationship Building, Performance Metrics, Long-term Relationships, Brand Collaboration, Target Achievement
About the Company: Amaze is the parent company to several organizations. www.amaze.co, www.spri.ng and a growing managed services business that integrates personalization technolā€¦

Klaviyo

Customer Success Professional (CSM) London
Skills & Focus: customer success, CRM, campaign management, data, analytics, marketing technology, net revenue retention, customer engagement, communication skills, collaboration
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology ā€¦
Salary: Ā£56,000 ā€” Ā£84,000 GBP
Benefits: Competitive benefits and perquisites, subject to company policy and applicable law.

Diligent

Lead Client Success Advisor London
Skills & Focus: client retention, expansion, strategic account plans, GRC products, solution lead, customer journey, success metrics, industry trends, analytical skills, problem-solving
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 millionā€¦
Experience: Minimum of 12 years of experience in a client-facing role within the legal, audit, risk, or compliance industry
Benefits: Flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off ā€¦

Auditboard

Renewals Manager, Commercial London
Skills & Focus: Renewals, SaaS, Sales, Customer Success, Account Management, Contract Negotiations, Documentation, Customer History, Accuracy, Compensation
Experience: 3+ years in SaaS renewals, sales, customer success, or account management
Salary: Ā£45.6K ā€“ Ā£68.4K
Type: Full time

Gravity Sketch

Customer Operations Lead London
Skills & Focus: customer operations, scalable processes, training curricula, product support, customer enablement, cross-functional collaboration, data-driven, automation, leadership, customer advocacy
About the Company: Gravity Sketch is the category leader in solving the challenges faced by teams that design 3D products. Our platform enables teams to create and communicate 3Dā€¦
Experience: Experience in customer operations, enablement, or product support within a SaaS, digital design, or product-led environment.
Benefits: Flexibility in terms of when and where you get work done.

Diligent

Senior Customer Success Manager London
Skills & Focus: customer success, onboarding, training, project management, customer satisfaction, relationship management, governance, risk, compliance, SaaS
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 millionā€¦
Experience: Experience in account management, sales, or technical project management.

Structureflow

Senior Client Success Manager London
Skills & Focus: client relationship, customer success, SaaS solutions, stakeholder management, user engagement, data insights, change management, metric analysis, consultative approach, legal tech
About the Company: Weā€™re building the worldā€™s first visual modelling solution for corporate structures and transactions. Our mission is to transform the way that professionals woā€¦
Experience: Minimum of 3 years of experience in a customer success role, preferably in a SaaS or technology-enabled services company.
Salary: Competitive salary
Type: Full-time
Benefits: Opportunity to join a dynamic, early-stage startup, flexible working, learning and development budgets, regular socialsā€¦
Senior Client Success Manager London
Skills & Focus: client relationship, customer success, SaaS solutions, stakeholder management, user engagement, data insights, change management, metric analysis, consultative approach, legal tech
About the Company: Weā€™re building the worldā€™s first visual modelling solution for corporate structures and transactions. Our mission is to transform the way that professionals woā€¦
Experience: Minimum of 3 years of experience in a customer success role, preferably in a SaaS or technology-enabled services company.
Salary: Competitive salary
Type: Full-time
Benefits: Opportunity to join a dynamic, early-stage startup, flexible working, learning and development budgets, regular socialsā€¦

Palo Alto Networks

Customer Success Engineering Manager London
Skills & Focus: Customer Success, Engineering, SASE, Performance Metrics, Technical Skills, Customer Engagement, Cross-sell, Integration, Team Management, Cybersecurity
About the Company: Palo Alto Networks is a cybersecurity company known for its innovative solutions in securing organizations.
Experience: 5+ years of experience in customer success or technical management
Type: Full-time
Customer Success Engineering Manager London
Skills & Focus: Customer Success, Engineering, SASE, Performance Metrics, Technical Skills, Customer Engagement, Cross-sell, Integration, Team Management, Cybersecurity
About the Company: Palo Alto Networks is a cybersecurity company known for its innovative solutions in securing organizations.
Experience: 5+ years of experience in customer success or technical management
Type: Full-time
Customer Success Engineering Manager London
Skills & Focus: Customer Success, Engineering, SASE, Performance Metrics, Technical Skills, Customer Engagement, Cross-sell, Integration, Team Management, Cybersecurity
About the Company: Palo Alto Networks is a cybersecurity company known for its innovative solutions in securing organizations.
Experience: 5+ years of experience in customer success or technical management
Type: Full-time

Csg

Senior Customer Success Manager London
Skills & Focus: Customer Success, SaaS, Account Management, Customer Experience, Strategic Accounts, Customer Satisfaction, Project Management, Stakeholder Engagement, Business Outcomes, Customer Health Metrics
About the Company: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value ā€¦
Experience: 5-7 years in customer success, consulting, CX, project/program management and/or account management
Type: Remote
Benefits: Work from Home, in-office, or hybrid; Employee Belonging Groups; Healthcare: Dental, Medical, and Vision; Paid Vacationā€¦

Pleo

Customer Onboarding Manager London
Skills & Focus: onboarding, customer success, technical expertise, consultation, project management, financial workflows, cross-functional collaboration, user adoption, customer satisfaction, relationship building
About the Company: Pleo is a company focused on transforming the future of work by providing seamless financial solutions that help businesses streamline their spending. Their miā€¦
Experience: 2-3 years in Customer Onboarding or Customer Success
Type: Full-time
Benefits: Your own Pleo card, catered lunch or a monthly lunch allowance, private health insurance with Vitality, 25 days of holiā€¦
Customer Onboarding Manager London
Skills & Focus: onboarding, customer success, technical expertise, consultation, project management, financial workflows, cross-functional collaboration, user adoption, customer satisfaction, relationship building
About the Company: Pleo is a company focused on transforming the future of work by providing seamless financial solutions that help businesses streamline their spending. Their miā€¦
Experience: 2-3 years in Customer Onboarding or Customer Success
Type: Full-time
Benefits: Your own Pleo card, catered lunch or a monthly lunch allowance, private health insurance with Vitality, 25 days of holiā€¦
Customer Onboarding Manager London
Skills & Focus: onboarding, customer success, technical expertise, consultation, project management, financial workflows, cross-functional collaboration, user adoption, customer satisfaction, relationship building
About the Company: Pleo is a company focused on transforming the future of work by providing seamless financial solutions that help businesses streamline their spending. Their miā€¦
Experience: 2-3 years in Customer Onboarding or Customer Success
Type: Full-time
Benefits: Your own Pleo card, catered lunch or a monthly lunch allowance, private health insurance with Vitality, 25 days of holiā€¦

Writer

Customer Architect London
Skills & Focus: Customer Success, Account Management, Technical Implementation, Custom Solutions, APIs, Generative AI, Technical Feasibility, Workflows, SaaS, Collaboration
Experience: 5+ years in technical roles in SaaS including 3+ years in solutions architect or technical account management role
Type: Full-time

Encord

Technical Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Customers, Technical Acumen, Data Quality, Computer Vision, Deep Learning, Discovery Questioning, Collaboration, Client Relationships, GTM Team
About the Company: At Encord, we're building the AI infrastructure of the future. We focus on improving the quality of training data essential for AI applications, ensuring theirā€¦
Experience: 2-5 years of customer facing experience, especially with Enterprise customers
Salary: Competitive salary, commission and equity
Type: Full-time
Benefits: 25 days annual leave a year + public holidays, annual learning and development budget, company lunches twice a week, moā€¦
Technical Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Customers, Technical Acumen, Data Quality, Computer Vision, Deep Learning, Discovery Questioning, Collaboration, Client Relationships, GTM Team
About the Company: At Encord, we're building the AI infrastructure of the future. We focus on improving the quality of training data essential for AI applications, ensuring theirā€¦
Experience: 2-5 years of customer facing experience, especially with Enterprise customers
Salary: Competitive salary, commission and equity
Type: Full-time
Benefits: 25 days annual leave a year + public holidays, annual learning and development budget, company lunches twice a week, moā€¦

Humaans

Customer Success Manager London
Skills & Focus: customer success, account management, customer relationships, HR technology, retention targets, customer feedback, SaaS, collaboration, customer advocacy, data analysis
About the Company: Humaans is a next generation HRIS supporting globally distributed organisations. Powered by a flexible data model, deep integrations, fast APIs, and enriched bā€¦
Experience: Several years of experience in customer success, account management, or related roles
Salary: Competitive compensation
Type: Full-time
Benefits: 25 days of paid time off per year plus public holidays, Bupa Private health and dental insurance, budget for books and ā€¦

Vanta

Sr. Manager, Customer Success London
Skills & Focus: Customer Success, Customer Experience, SaaS, Strategic Engagement, Cross-Functional Collaboration, Leadership, Mentorship, Data-Driven Insights, EMEA Market, Relationships
About the Company: Vanta's mission is to secure the internet and protect consumer data. We empower companies to practice better security and prove it with ease.
Experience: Proven Experience in Enterprise Customer Success, familiarity with EMEA market, experience in SaaS environment
Type: Full-time
Benefits: 100% covered medical, dental, and vision benefits, 16 weeks paid parental leave, health & wellness stipend, remote workā€¦

Flagstone Group Ltd

Technical Customer Success Specialist London
Skills & Focus: Customer Success, Technical, Fintech, Customer Journey, Data-driven Insights, Performance Metrics, Application Process, Continuous Improvement, Financial Regulations, Customer Satisfaction
About the Company: Flagstone is an online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash.
Experience: 3+ years
Benefits: Private healthcare, Life insurance (four times your annual salary), Dental/optical care, Matched pension contributions ā€¦

Alphasense

Product Specialist London
Skills & Focus: customer support, technical knowledge, sales, customer success, product adoption, content generation, product consultations, client relationships, feedback, product opportunities
About the Company: AlphaSense is a market intelligence platform that uses AI to help companies make smarter decisions by delivering trusted insights from various public and privaā€¦
Experience: Client-facing professional experience
Type: Full-time

Highspot

Customer Success Manager London
Skills & Focus: Customer Success Manager, customer satisfaction, customer retention, product adoption, account engagement, stakeholder relationships, internal collaboration, account risks, revenue retention, solution health reviews
About the Company: Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions ofā€¦

Senseon

Lead Customer Success Manager London
Skills & Focus: Customer Engagement, Strategic Discussions, Renewals and Expansion, KPI Performance Indicators, Revenue Retention, Cyber Security, Customer Success Metrics, Data-Driven Insights, CRM Software, Cross-Selling Opportunities
About the Company: At SenseOn, our mission is to design and build the security architecture of the future. We provide our customers with the most comprehensive defence against cyā€¦
Experience: 5+ years in Customer Success, ideally 2+ years in Cyber Security
Type: Full-time
Benefits: Unlimited holiday allowance, Hybrid work, Bi-annual career progression review, Learning and development investment, Enhā€¦
Lead Customer Success Manager London
Skills & Focus: Customer Engagement, Strategic Discussions, Renewals and Expansion, KPI Performance Indicators, Revenue Retention, Cyber Security, Customer Success Metrics, Data-Driven Insights, CRM Software, Cross-Selling Opportunities
About the Company: At SenseOn, our mission is to design and build the security architecture of the future. We provide our customers with the most comprehensive defence against cyā€¦
Experience: 5+ years in Customer Success, ideally 2+ years in Cyber Security
Type: Full-time
Benefits: Unlimited holiday allowance, Hybrid work, Bi-annual career progression review, Learning and development investment, Enhā€¦

Joor

Customer Success Associate - Italian Speaking London
Skills & Focus: Customer Success, Account Management, B2B SAAS, Fashion Industry, Italian Fluency, Negotiation Skills, Cross-functional Collaboration, Upselling, Customer Satisfaction, Engagement
About the Company: Founded in 2010, JOOR now services more than 14,000 brands and over 600,000 buyers across 150 countries, processing an incredible $1.7B in wholesale transactioā€¦
Experience: 1+ years of experience managing accounts or owning a book of business required
Type: Full time
Benefits: Competitive base salary and performance-based variable earnings, Access to international trade shows and market weeks, ā€¦

Visa

Senior Consultant, Client Success London
Skills & Focus: Client Success, strategic initiatives, transformation, collaboration, business performance, analytics, stakeholders, Client Engagement Strategy, presentations, training initiatives

Valence

Client Solutions Team Member London
Skills & Focus: coaching, customer service, relationship building, webinars, European clients, team support, B2B SaaS, generative AI, learning and development, expansion
About the Company: Valence has built the first-to-market AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance & support to any leadeā€¦

Signifyd

Customer Success Manager London
Skills & Focus: Customer Success, Account Management, Client Satisfaction, Onboarding, Cross-functional Teams, Renewals, Commercial Activities, Product Usage, Business Reviews, E-commerce
Experience: 4+ years of Customer Success Management or Account Management
Benefits: Stock Options, Annual Performance Bonus or Commissions, Pension matched up to 8%, ā€˜Day oneā€™ access to great health, denā€¦

Zappi

Customer Success Manager/ Senior Customer Success Manager London
Skills & Focus: Customer Success, SaaS, retention, customer experience, onboarding, relationship building, data driven, account growth, business intelligence, problem solving
About the Company: We have a world class agile market research platform helping brands rewire their traditional ad & innovation development processes with insights early, often &ā€¦
Experience: Minimum of 3+ years working within Customer Success in SaaS preferably with enterprise accounts
Salary: Ā£52,000 - Ā£58,000 per annum + 20% commission potential
Type: Full-time
Benefits: Unlimited vacation time, one company-paid mental health day each quarter, flexible working arrangements, private medicaā€¦

Algolia

Customer Success Advocate (Renewals Manager) London
Skills & Focus: Customer Success, Renewals, Negotiation, SaaS, Customer Relationships, Account Management, Revenue Retention, Growth Opportunities, Contract Renewal, Cross-functional
About the Company: Algolia prides itself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at iā€¦
Experience: 3+ years of relevant experience at a SaaS/Software Company
Type: Full-time

Palo Alto Networks

Sr Director, Technical Support London
Skills & Focus: Technical Support, Customer Success, Operational Excellence, Process Improvement, Team Leadership, Data Analytics, Collaboration, Customer Advocacy, Relationship Management, Enterprise Support
About the Company: Palo Alto NetworksĀ® is focused on providing pioneering capabilities in cybersecurity, committed to transforming the landscape of protection and security.
Experience: Ten (10) + years' management experience, leading a technical support organization as part of an international 24x7x365 enterprise support organization.
Type: Full-time
Benefits: FLEXBenefits wellbeing spending account, mental and financial health resources, personalized learning opportunities.

Yext

Customer Success Manager (CSM) London
Skills & Focus: Customer Success, Customer Satisfaction, Digital Marketing, Data Analysis, Upsell Opportunities, Retention Goals, Subscription GTM, Project Management, Interpersonal Skills, Challenger Sales Methodology
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands ā€¦
Experience: A minimum of 2 years of experience in a customer-facing role (for example, in BDR, Customer Service/Support, Sales, or CSM) with a proven track record of managing enterprise-level customers.

Auditboard

Customer Success Manager London
Skills & Focus: Customer Success, Account Management, B2B SaaS, Relationship Building, Issue Resolution, Training and Education, Retention, Account Expansion, Stakeholder Engagement, Product Knowledge
About the Company: AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market, serving more than 50% of the Fortune 500. The company is known for driving clarā€¦
Experience: 3+ years of experience in Customer Success (CSM), successfully managing complex customer relationships in a B2B SaaS environment.
Salary: Ā£48K ā€“ Ā£72K
Type: Full time
Benefits: Remote and hybrid work options, comprehensive employee health coverage, 401K with match (US) or pension with match (UK)ā€¦

Carwow

Senior Customer Success Manager London
Skills & Focus: Customer Success, Team Management, Performance Management, Sales, Auctions, Coaching, Target Achievement, Team Development, Automotive Industry, CRM Systems
About the Company: Carwow Group is driven by a passion for getting people into cars. We are one of the largest online car-changing destinations in Europe, having built a platformā€¦
Experience: Proven experience in a leadership role, preferably in a sales, customer success or customer service environment.
Salary: Competitive salary
Type: Full-time
Benefits: Hybrid working, matched pension contributions, share options, private healthcare, life assurance, enhanced holiday packā€¦

Forter

Customer Success Manager London
Skills & Focus: Customer Success, Account Management, Business Reviews, Client Training, Strategic Insights, SaaS Startup, Upsell Opportunities, Retention, Data Management, Collaborative Problem Solving
About the Company: Digital commerce is built on trust. Forter was founded on the insight that it's not about what is being purchased, nor whereā€” but who is behind the interactionā€¦
Experience: 3-4 years of post-live, client-facing Account Management / Customer Success experience
Salary: Competitive salary and bonus plan
Type: Full-time
Benefits: - Competitive salary and bonus plan - Restricted Stock Units (RSU's) - Private health insurance, including vision and dā€¦

On24

Customer Success Manager London
Skills & Focus: Customer Success Management, Account Management, product adoption, customer engagement, cross-functional teams, collaboration, project timelines, KPI, organizational skills, communication skills
About the Company: ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligā€¦
Experience: At least 3 years of work experience in Customer Success Management or Account Management
Type: Hybrid
Benefits: Competitive compensation package including equity and comprehensive benefits, reimbursements for home office equipment ā€¦

Brightflag

Customer Success Manager London
Skills & Focus: Customer Success Manager, high-touch relationships, SaaS company, trusted advisor, business objectives, data insights, product expert, Executive Business Reviews, blockers to client success, health checks
About the Company: One of the fastest-growing tech startups in the legal world, on a mission to transform legal operations with patented AI-powered software and a best-in-class Cā€¦
Experience: 3-5 years in a CSM role at a SaaS company
Salary: Ā£103,750 OTE
Type: Full-time
Benefits: 25 days PTO + 4 company ā€˜Resetā€™ days, comprehensive health insurance, learning subsidy, flexible work location and pattā€¦

Encord

Customer Success Manager London
Skills & Focus: Customer Success, Enterprise customers, Communication, Internal collaboration, Technical acumen, Customer relationships, Consultative skills, Product knowledge, Revenue Retention, Growth opportunities
About the Company: Encord is building the AI infrastructure of the future, focusing on improving data quality for AI applications. The company is a team of 60, backed by leading ā€¦
Experience: Extensive customer-facing experience, especially with Enterprise customers.
Salary: Competitive salary, commission, and equity
Type: Full-time
Benefits: 25 days annual leave + public holidays, annual learning budget, company lunches twice a week, monthly socials, bi-annuaā€¦
Customer Success Manager London
Skills & Focus: Customer Success, Enterprise customers, Communication, Internal collaboration, Technical acumen, Customer relationships, Consultative skills, Product knowledge, Revenue Retention, Growth opportunities
About the Company: Encord is building the AI infrastructure of the future, focusing on improving data quality for AI applications. The company is a team of 60, backed by leading ā€¦
Experience: Extensive customer-facing experience, especially with Enterprise customers.
Salary: Competitive salary, commission, and equity
Type: Full-time
Benefits: 25 days annual leave + public holidays, annual learning budget, company lunches twice a week, monthly socials, bi-annuaā€¦

Lrn

Sales Director London
Skills & Focus: Sales Director, client success, customer relations, SaaS, account management, team leadership, performance improvement, client health metrics, Ethics and Compliance, Salesforce.com
About the Company: LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethā€¦
Experience: Minimum of five years of sales leadership with experience retaining and expanding existing accounts.
Type: Full-time
Benefits: Equal opportunity employer, commitment to diversity and inclusion.
Sales Director London
Skills & Focus: Sales Director, client success, customer relations, SaaS, account management, team leadership, performance improvement, client health metrics, Ethics and Compliance, Salesforce.com
About the Company: LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethā€¦
Experience: Minimum of five years of sales leadership with experience retaining and expanding existing accounts.
Type: Full-time
Benefits: Equal opportunity employer, commitment to diversity and inclusion.

Winnow

Customer Success Manager London
Skills & Focus: customer success, food waste, implementation, client onboarding, project management, KPI management, consultative approach, data analysis, relationship building, multinational organization
About the Company: Winnow helps the hospitality industry prevent food waste through internet of things tools in the kitchen. Founded in London in 2013, the company aims to reduceā€¦
Experience: Client Success / Delivery or Project Management / Account Management / Consultancy experience
Type: Full-time

Lilt

Customer Success Manager London
Skills & Focus: customer success, SaaS, Life Sciences, customer retention, account management, translation services, customer experience, QBRs, stakeholder relationships, business transformation
About the Company: LILT is the leading AI solution for enterprise translations. Our stack, which includes our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback, eā€¦
Experience: 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry
Salary: At market salary
Type: Full-time
Benefits: Compensation: At market salary with opportunity to earn on-target earnings (OTE), meaningful equity, pension scheme conā€¦

Airtable

Renewal Manager London
Skills & Focus: renewals process, customer contracts, negotiation, upsell, cross-sell, SaaS, stakeholder engagement, sales, collaboration, contract execution
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizatā€¦
Experience: 5+ years of quota-carrying Sales / Renewals / Customer Success / Account Management experience within an Enterprise SaaS organization
Benefits: In addition to NHS coverage, you will have access to supplemental insurance, competitive pension scheme, life insuranceā€¦

Alphasense

Account Manager, Financial Services London
Skills & Focus: Customer Success, relationship management, SaaS, financial services, client engagement, retention rate, business growth, AI-driven market intelligence, cross-functional collaboration, product feedback
About the Company: AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology hā€¦
Experience: Experience in relationship management within Fortune 1000 clients and/or financial services companies.
Type: Full-time

Achievers

Senior Customer Success Manager London
Skills & Focus: Customer Success, Account Management, Sales, SaaS, CRM, Stakeholders, Renewals, Proactive Account Plans, Product Adoption, Workshops
About the Company: The 'Achievers Employee Experience Platformā„¢' empowers employees to recognize each other in real time and aligns them to the values and goals of the company. Wā€¦
Experience: 5 years of CSM/Account Management experience at a software/SAAS company
Type: Full-time
Customer Success Associate London
Skills & Focus: customer success, software, SAAS, sales training, CRM, sales pipeline, presentations, technical solutions, analytical skills, employee recognition
About the Company: The 'Achievers Employee Experience Platformā„¢' empowers employees to recognize each other in real time and aligns them to the values and goals of the company. Wā€¦
Experience: 2+ years of customer success experience at a software/SAAS company
Type: Full-time permanent

Botify

SEO Success Manager (SSM) London
Skills & Focus: SEO, Customer Success, Onboarding, Technical SEO, Project Execution, E-commerce, Problem-solving, Customer Experience, Investment Value, Retention
About the Company: Botify thrives on the success of our customers.
SEO Success Manager (SSM) London
Skills & Focus: SEO, Customer Success, Onboarding, Technical SEO, Project Execution, E-commerce, Problem-solving, Customer Experience, Investment Value, Retention
About the Company: Botify thrives on the success of our customers.

Writer

Strategic Customer Success Manager London
Skills & Focus: customer success, Fortune 50-100, account management, product adoption, retention, stakeholder relationships, negotiation, project management, change management, data analysis
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the worldā€™s leading enterprises, recognized by Forbes as one of the top 50 coā€¦
Experience: 7+ years in a CSM role focused on Fortune 50-100 accounts
Type: Full-time
Benefits: Generous PTO, medical/dental/vision coverage, paid parental leave, fertility support, early-detection cancer testing, fā€¦

Cisco

Customer Experience Manager London
Skills & Focus: customer experience, adoption, software, services, renewals, financials, relationships, strategic, collaboration, customer success
About the Company: Cisco is a global leader in IT and networking, helping companies seize the opportunities of tomorrow by proving that a world of intelligent connections is withā€¦
Experience: 3 years of delivery experience and a solid understanding of software lifecycle practices.
Type: Professional
Benefits: Medical, dental and vision insurance, a 401(k) plan, sick time off, vacation time off, paid holidays, and performance-bā€¦

Axion Ray

Director, Launch Engagements London
Skills & Focus: Strategic Leadership, Client Engagement, Implementation, Adoption Oversight, Commercial Alignment, Value Realization, Operational Excellence, Metrics, Reporting, Customer Success
About the Company: Axion Ray strives to be fair and competitive. We leverage market data from Pave to inform our compensation packages. Our mission is to improve the quality and ā€¦
Experience: 5+ years
Salary: $190K ā€“ $225K
Type: Full time
Benefits: Offers Equity

T&Pm

Global Customer Success Director - Job Share (Part-Time) London
Skills & Focus: Customer Success, Project Management, Stakeholder Communication, Feedback Collection, Training Development, Process Simplification, User Empathy, Data Distribution, Product Support, Community Building
About the Company: One of the worldā€™s leading full service creative and media agencies, connecting talent and tech to drive growth for brands.
Type: Part-Time

Pitchbook

Customer Success Manager London
Skills & Focus: Customer Success, Account Management, Client Retention, Client Satisfaction, Onboarding, Communication Skills, Salesforce, Data Analysis, Collaboration, Presentation Skills
About the Company: At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. Weā€™re deeply collaboraā€¦
Experience: 2+ years of customer success management or account management experience
Benefits: Private medical insurance, Dental scheme, Additional medical wellness incentives, Life cover, Paid sabbatical program aā€¦

Marshmallow

Head of Technical Claims London
Skills & Focus: claims strategy, technical excellence, customer-focused, claims management, stakeholder management, data-driven, innovation, large loss expertise, mentoring, claims process optimization
About the Company: Marshmallow is a tech-driven insurer that provides fair car insurance solutions for people who move to the UK, focusing on marginalized customers and leveraginā€¦
Type: Full time
Benefits: Competitive bonus scheme, Flexible benefits budget, Sabbatical Leave, Work From Anywhere policy, Mental wellbeing suppoā€¦

Watershed

Customer Success Manager London
Skills & Focus: Customer Success Manager, SaaS, Enterprise Customers, EMEA market, climate journey, carbon footprint, product management, communication skills, relationship building, project management
About the Company: Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESGā€¦
Experience: relevant CSM experience, in a SaaS organisation working with Enterprise Customers; Proven success working within the EMEA market; track record of success building relationships at an executive level
Customer Success Manager London
Skills & Focus: Customer Success Manager, SaaS, Enterprise Customers, EMEA market, climate journey, carbon footprint, product management, communication skills, relationship building, project management
About the Company: Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESGā€¦
Experience: relevant CSM experience, in a SaaS organisation working with Enterprise Customers; Proven success working within the EMEA market; track record of success building relationships at an executive level
Customer Success Manager London
Skills & Focus: Customer Success Manager, SaaS, Enterprise Customers, EMEA market, climate journey, carbon footprint, product management, communication skills, relationship building, project management
About the Company: Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESGā€¦
Experience: relevant CSM experience, in a SaaS organisation working with Enterprise Customers; Proven success working within the EMEA market; track record of success building relationships at an executive level

Tabeo

Customer Success Associate London
Skills & Focus: Customer Success, SaaS, Merchant Compliance, Risk Management, Customer Support, Retention, Productivity, Communication Skills, Time Management, Problem Solving
About the Company: Tabeo is building the ā€˜Shopifyā€™ for private healthcare. Our platform simplifies payment and marketing services for local clinical providers including dentists,ā€¦
Experience: 2+ years experience in customer success/sales at SaaS company
Salary: Competitive salary
Type: Full-time
Benefits: Employee share options, Ā£2,000 per annual CPD package, Full kit for home office, Health insurance and life assurance (iā€¦
Customer Success Associate London
Skills & Focus: Customer Success, SaaS, Merchant Compliance, Risk Management, Customer Support, Retention, Productivity, Communication Skills, Time Management, Problem Solving
About the Company: Tabeo is building the ā€˜Shopifyā€™ for private healthcare. Our platform simplifies payment and marketing services for local clinical providers including dentists,ā€¦
Experience: 2+ years experience in customer success/sales at SaaS company
Salary: Competitive salary
Type: Full-time
Benefits: Employee share options, Ā£2,000 per annual CPD package, Full kit for home office, Health insurance and life assurance (iā€¦

Ralph Lauren Corporation

Customer Success Associate London
Skills & Focus: customer success, customer satisfaction, customer journey, communication skills, customer-centric, project management, digital UAT, cross-functional, continuous improvement, CRM tools
About the Company: Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, acceā€¦

Hokodo

Senior Customer Success Manager London
Skills & Focus: Customer Success, Onboarding, Product Adoption, Revenue Growth, Strategic Consulting, Account Management, Business Reviews, Client Relationships, Stakeholder Engagement, Data-Driven
About the Company: Hokodo is working to modernize B2B payments with a focus on a Buy Now, Pay Later solution that enables merchants to offer credit to their business customers. Tā€¦
Experience: 5+ years in Customer Success, Account Management, or Strategic Consulting
Type: Full-time
Benefits: Share Options, Holiday entitlement (25 days + bank holidays), Learning and Development budget, Globetrotter travel poliā€¦

Showpad

Director Sales, Customer Growth London
Skills & Focus: customer relationships, retention, growth, sales strategies, sales leadership, customer-centric, SaaS, value selling, communication skills, analytical
About the Company: Showpad is the industry-leading solution for modern selling, focused on improving the tools of the trade within a people-oriented culture.
Experience: 5+ years managing sales teams
Benefits: Paid parental leave, paid holidays (including Juneteenth), paid time off to volunteer at non-profit organisations, persā€¦
Director Sales, Customer Growth London
Skills & Focus: customer relationships, sales leadership, strategic support, sales strategies, forecasting, collaboration, customer success, SaaS, value selling, customer-centric
About the Company: Showpad is a European-born company with a global impact that revolutionizes the sales experience through a premier revenue enablement platform, focusing on cusā€¦
Experience: 5+ years managing sales teams
Benefits: Paid parental leave, paid holidays, paid time off to vote, paid time off to volunteer, personal development opportunitiā€¦

Intercom

Customer Success Manager London
Skills & Focus: customer success, SaaS, AI products, trusted advisor, product adoption, customer engagement, C-suite, enterprise, risk mitigation, Churn Mitigation Plans
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service ā€¦
Experience: 5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization
Type: Full-time
Benefits: Competitive salary and equity in a fast-growing start-up, pension scheme & match up to 4%, comprehensive health and denā€¦
Strategic Customer Success Manager London
Skills & Focus: customer success, account management, SaaS, adoption strategies, C-level engagement, value realization, customer journey, growth opportunities, trust advisor, AI products
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service ā€¦
Experience: 8+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
Type: Full-time
Benefits: Competitive salary and equity, paid time off, health and dental insurance, pension scheme, and other employee perks.

Dext

Customer Success Manager London
Skills & Focus: Customer Success, Onboarding, User Adoption, SaaS, Training, Consultative Calls, KPI, Retention, Best Practices, Accounting Software
About the Company: We are Dext - the world's leading accounting & bookkeeping automation software provider. Our products give businesses real-time visibility and control over speā€¦
Experience: Solid years of experience working in the accounting and bookkeeping sector with software or SaaS experience such as Xero, Intuit, Sage, data capture solutions.
Benefits: Competitive salary; Flexible working; 25 days off plus bank holidays volunteering days, summer hours and a day off the ā€¦