Last updated: 2025-11-04
156 Customer Success Management jobs in London.
Resolver
Resolver, a Kroll business is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all quali…
London
- Skills: strategic account management, customer success, SaaS, enterprise customers, upsell, cross-sell, customer loyalty, problem-solving, market competitive pay, flexible working opportunities
- Level: mid
- Type: full_time
Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
London
- Skills: customer success, pharmacovigilance, life sciences, collaboration, SaaS, stakeholders, customer engagement, proactive, value maximization, cross-functional
- Level: mid
- Type: other
Intercom
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
London
- Skills: customer success, SaaS, AI products, value realization, customer engagement, adoption strategies, churn reduction, communication, stakeholder management, consulting
- Level: mid
- Type: full_time
ServiceNow
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …
Staines
- Skills: Customer Success, SaaS Transformation, Digital Transformation, AI Integration, Enterprise Software, Strategic Advisory, C-Level Engagement, Cross-Functional Leadership, Operational Excellence, Change Management
- Level: senior
- Type: other
Contentful
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blendi…
London
- Skills: Customer Success Management, Renewals Management, Key Account Management, Contentful APIs, Customer satisfaction, Technical proficiency, Data tools, Strategic goals, Contract negotiation, KPI communication
- Level: senior
- Type: full_time
ServiceNow
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …
Staines
- Skills: customer success, business transformation, SaaS, leadership, enterprise software, strategic account management, AI, digital transformation, risk management, cross-functional collaboration
- Level: senior
- Type: full_time
Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform sea…
London
- Skills: Customer Success, Digital Advertising, Product Adoption, Customer Engagement, Relationship Management, Data Insights, Hybrid Work Model, AI Advertising Technology, Performance-based Rewards, Wellbeing Focus
- Level: mid
- Type: full_time
floqast
London
- Skills: Customer Success, Accounting, Audit Experience, Customer Engagement, Mid-Market, Close Management, Post Implementation, Client Experience, Satisfaction, Adoption
- Level: entry
- Type: full_time
WRITER
WRITER is a B2B SaaS company focused on customer success and generative AI solutions. The company aims to help organizations maximize the adoption and value of…
London
- Skills: customer success, B2B SaaS, onboarding, adoption, retention, AI best practices, gross dollar retention, relationship building, communication skills, playbook development
- Level: mid
- Type: full_time
Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
London
- Skills: SaaS, sales cycle, digital transformation, Customer Success, Quality Suite, strategic accounts, CRM, executive relationships, business outcomes, pipeline management
- Level: senior
- Type: full_time
PostHog
We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks wh…
London
- Skills: customer success, technical expertise, product analytics, data warehouse, customer retention, feature flags, session replay, A/B testing, data pipelines, dealing with customer feedback
- Level: mid
- Type: full_time
Vanta
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower compan…
London
- Skills: Customer Success, SaaS, Retention, Onboarding, Compliance, Security, Strategic, Customer Insights, Problem Solving, Communication
- Level: mid
- Type: full_time
Wing Assistant
London
- Skills: sales enablement, customer success, onboarding playbooks, funnel analytics, retention strategies, startup experience, consulting, SQL, CRM tools, presentation skills
- Level: entry
- Type: full_time
Relay Technologies
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98…
London
- Skills: strategic account management, customer success, data analytics, SaaS business, cross-functional collaboration, mandarin proficiency, profitability, network efficiency, communication skills, B2B
- Level: mid
- Type: full_time
Blockchain.com
Blockchain.com is the world's leading software platform for digital assets. We offer the largest production blockchain platform globally, driven by our passion…
London
- Skills: customer success, cryptocurrency, technical support, customer feedback, cross-functional collaboration, high-touch support, problem-solving, process improvement, Zendesk, Intercom
- Level: mid
- Type: full_time
Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
London
- Skills: customer lifecycle, AI, data analysis, business cases, executive relationships, ROI, workshops, experimentation, collaboration, cross-channel messaging
- Level: mid
- Type: full_time
Flywire
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’…
London
- Skills: Enterprise Client Success, SaaS implementation, hospitality industry, Salesforce, ChurnZero, client onboarding, relationship management, transformative outcomes, strategic partnership, workflows
- Level: mid
- Type: full_time
Kpler
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, …
London
- Skills: Customer Success, Maritime Intelligence, Client Partnerships, Operational Needs, Data Insights, Logistics, Trading, Shipping, Value Extraction, Industry Learning
- Level: entry
- Type: full_time
Multiverse
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming t…
London
- Skills: implementation, customer success, project management, onboarding, data analysis, client relationship management, cross-functional collaboration, process improvement, client satisfaction, communication
- Level: mid
- Type: full_time
Narvar
We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a pla…
London
- Skills: Customer Success, SaaS, Project Management, E-commerce, Retail, Client Engagement, Risk Mitigation, Product Development, Process Optimization, Data Insights
- Level: senior
- Type: full_time