93 Customer Onboarding And Success jobs in London.

Hiring now: Training And Onboarding M @ Neilson Fi, Mgr Customer Success Mana @ Servicenow, Client Principal @ Thoughtwor, Institutional Client Onbo @ Blockchain, Sales Enablement Mgr Onbo @ Multiverse, Partner Enablement Spec @ Pleo, Client Onboarding Ops Mgr @ Clear Stre, Solution Architect @ Insider, Lead Client Success Advis @ Diligent, Customer Ops Lead @ Gravity Sk.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (33) Onboarding (18) customer success (18) SaaS (17) onboarding (16) project management (16) Account Management (12) Customer Experience (11) problem-solving (8) communication (8)

📍 Locations

London (90) Staines (2) Windsor (1)
🔍 Go to full job search

Neilson Financial Services

Training and Onboarding Manager Windsor
Skills & Focus: training, onboarding, sales, coaching, development, financial services, product training, facilitation, leadership, time management
About the Company: At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading p…
Experience: Demonstrated experience in training, coaching, or employee induction, ideally in a regulated financial services industry.
Type: Full-time
Benefits: Accessibility for Job Applicants: We strive to make our job application process accessible to all individuals, includin…

Servicenow

Manager, Customer Success Management Staines
Skills & Focus: Customer Success, AI integration, team management, customer engagement, portfolio management, technical health, deployment, adoption, data-driven, business outcomes
About the Company: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …
Experience: 5+ years of related work experience; OR equivalent work experience
Customer Success Executive Staines
Skills & Focus: Customer Success, Post-Sales, Business Transformation, C-Level, KPIs, Collaboration, Risk Mitigation, Innovation, Strategic Alignment, Continuous Improvement

Thoughtworks

Client Principal London
Skills & Focus: digital transformations, Customer Experience, Product Innovation, Enterprise Platform Modernization, Data Modernization, AI Readiness, C-level executives, revenue targets, agile software delivery, client relationship management
About the Company: Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re …
Experience: Experience in executive revenue-generating roles with strong business acumen and client relationship management skills.
Type: Full-time
Benefits: Learning & Development programs, supportive teammates, autonomy in career development.
Client Principal London
Skills & Focus: digital transformations, Customer Experience, Product Innovation, Enterprise Platform Modernization, Data Modernization, AI Readiness, C-level executives, revenue targets, agile software delivery, client relationship management
About the Company: Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re …
Experience: Experience in executive revenue-generating roles with strong business acumen and client relationship management skills.
Type: Full-time
Benefits: Learning & Development programs, supportive teammates, autonomy in career development.
Client Principal London
Skills & Focus: digital transformations, Customer Experience, Product Innovation, Enterprise Platform Modernization, Data Modernization, AI Readiness, C-level executives, revenue targets, agile software delivery, client relationship management
About the Company: Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re …
Experience: Experience in executive revenue-generating roles with strong business acumen and client relationship management skills.
Type: Full-time
Benefits: Learning & Development programs, supportive teammates, autonomy in career development.

Blockchain.Com

Institutional Client Onboarding Specialist London
Skills & Focus: client onboarding, relationship management, cross-functional collaboration, risk management, salesforce proficiency, compliance, data-driven decision-making, process improvement, negotiation, client-facing experience
About the Company: Blockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the pass…
Experience: 2+ years of sales, client consulting, or financial services experience, with a strong preference for client onboarding experience at a crypto company and/or bank.
Salary: Competitive full time salary based on experience and meaningful equity in an industry-leading company
Type: Full-time
Benefits: Performance based bonuses, Excellent health insurance with international coverage for yourself and dependents based in …

Multiverse

Sales Enablement Manager (Onboarding) London
Skills & Focus: Sales Enablement, Onboarding, Learning & Development, Program Management, Stakeholder Engagement, Training, Content Development, Sales Methodologies, Project Management, Analytics
About the Company: We’re on a mission to provide equitable access to economic opportunity, for everyone. We close critical skill gaps in the workforce through a new kind of appre…
Experience: 3+ years in Enablement, Learning & Development, or quota-carrying Sales roles in a high-growth tech environment
Type: Full time
Benefits: 27 days holiday plus additional time off, private medical insurance, gym membership, and remote work flexibility.

Pleo

Partner Enablement Specialist London
Skills & Focus: Partner Enablement, B2B SaaS, Onboarding, Sales Skills, Training Programs, Content Creation, Cross-Functional Collaboration, Customer Experience, Pipeline Management, Skill Gaps Analysis
About the Company: Pleo is a company focused on helping businesses manage their finances more effectively by providing tools that allow all employees to handle spending in a resp…
Experience: 1+ years in B2B SaaS Enablement, Partnership, Sales or similar function; or 3+ years building partnerships.
Type: Full-time
Benefits: Good work-life balance, opportunities to work remotely, and a diverse working environment.
Partner Enablement Specialist London
Skills & Focus: Partner Enablement, B2B SaaS, Onboarding, Sales Skills, Training Programs, Content Creation, Cross-Functional Collaboration, Customer Experience, Pipeline Management, Skill Gaps Analysis
About the Company: Pleo is a company focused on helping businesses manage their finances more effectively by providing tools that allow all employees to handle spending in a resp…
Experience: 1+ years in B2B SaaS Enablement, Partnership, Sales or similar function; or 3+ years building partnerships.
Type: Full-time
Benefits: Good work-life balance, opportunities to work remotely, and a diverse working environment.
Partner Enablement Specialist London
Skills & Focus: Partner Enablement, B2B SaaS, Onboarding, Sales Skills, Training Programs, Content Creation, Cross-Functional Collaboration, Customer Experience, Pipeline Management, Skill Gaps Analysis
About the Company: Pleo is a company focused on helping businesses manage their finances more effectively by providing tools that allow all employees to handle spending in a resp…
Experience: 1+ years in B2B SaaS Enablement, Partnership, Sales or similar function; or 3+ years building partnerships.
Type: Full-time
Benefits: Good work-life balance, opportunities to work remotely, and a diverse working environment.

Clear Street

Client Onboarding Operations Manager London
Skills & Focus: Client Onboarding, Equities Prime Brokerage, Synthetic Prime Brokerage, Futures Clearing, AML, KYC, Risk Management, Regulatory Compliance, Market Insights, Team Collaboration
About the Company: Clear Street is modernising the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy infrastructure…
Experience: 3 years
Benefits: competitive compensation packages, company equity, pension, gender neutral parental leave, and full medical and dental …

Insider

Solution Architect London
Skills & Focus: B2B SaaS, Customer Experience, Marketing, AI-native platform, Seamless onboarding, Implementation, Problem solvers, Technical background, Strategic thinkers, Efficiency
About the Company: Insider is a B2B SaaS company that drives growth for its clients around the world, being the #1 AI-native platform for Customer Experience and Marketing. It co…
Experience: Technical background and problem-solving skills
Solution Architect London
Skills & Focus: B2B SaaS, Customer Experience, Marketing, AI-native platform, Seamless onboarding, Implementation, Problem solvers, Technical background, Strategic thinkers, Efficiency
About the Company: Insider is a B2B SaaS company that drives growth for its clients around the world, being the #1 AI-native platform for Customer Experience and Marketing. It co…
Experience: Technical background and problem-solving skills

Diligent

Lead Client Success Advisor London
Skills & Focus: client retention, expansion, strategic account plans, GRC products, solution lead, customer journey, success metrics, industry trends, analytical skills, problem-solving
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million…
Experience: Minimum of 12 years of experience in a client-facing role within the legal, audit, risk, or compliance industry
Benefits: Flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off …

Gravity Sketch

Customer Operations Lead London
Skills & Focus: customer operations, scalable processes, training curricula, product support, customer enablement, cross-functional collaboration, data-driven, automation, leadership, customer advocacy
About the Company: Gravity Sketch is the category leader in solving the challenges faced by teams that design 3D products. Our platform enables teams to create and communicate 3D…
Experience: Experience in customer operations, enablement, or product support within a SaaS, digital design, or product-led environment.
Benefits: Flexibility in terms of when and where you get work done.

Lightspeed

Partner Enablement Manager London
Skills & Focus: training, sales, technology, onboarding, partners, communication, programs, SaaS, learning, experience
About the Company: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and p…
Experience: Proven experience as a sales coach, sales trainer, or similar role delivering business focused & technology related training
Type: Full-time
Benefits: Company pension program, Health and wellness benefit, Mental health online platform and counselling & coaching services…

Flagstone Group Ltd

Onboarding Executive (12 months FTC - Mat Cover) London
Skills & Focus: onboarding, client management, technical assistance, client experience, AML, KYC, risk assessments, compliance, problem-solving, CRM tools
About the Company: Flagstone is an online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people…
Type: Full-time
Benefits: Private healthcare, Life insurance (four times your annual salary), Dental/optical care, Matched pension contributions …

Diligent

Senior Customer Success Manager London
Skills & Focus: customer success, onboarding, training, project management, customer satisfaction, relationship management, governance, risk, compliance, SaaS
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million…
Experience: Experience in account management, sales, or technical project management.

Fresha

Professional Services Specialist London
Skills & Focus: Professional Services, Data Migration, Business Development, Account Management, Appointment Bookings, Customer Records Management, Marketing Automation, Team Management, Fast-paced Environment, Impact
About the Company: Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide, processing over 1 billion appointme…
Type: Full-time
Benefits: Dog-friendly office environment, work from office five days a week.
Professional Services Specialist London
Skills & Focus: Professional Services, Data Migration, Business Development, Account Management, Appointment Bookings, Customer Records Management, Marketing Automation, Team Management, Fast-paced Environment, Impact
About the Company: Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide, processing over 1 billion appointme…
Type: Full-time
Benefits: Dog-friendly office environment, work from office five days a week.
Professional Services Specialist London
Skills & Focus: Professional Services, Data Migration, Business Development, Account Management, Appointment Bookings, Customer Records Management, Marketing Automation, Team Management, Fast-paced Environment, Impact
About the Company: Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide, processing over 1 billion appointme…
Type: Full-time
Benefits: Dog-friendly office environment, work from office five days a week.

Structureflow

Senior Client Success Manager London
Skills & Focus: client relationship, customer success, SaaS solutions, stakeholder management, user engagement, data insights, change management, metric analysis, consultative approach, legal tech
About the Company: We’re building the world’s first visual modelling solution for corporate structures and transactions. Our mission is to transform the way that professionals wo…
Experience: Minimum of 3 years of experience in a customer success role, preferably in a SaaS or technology-enabled services company.
Salary: Competitive salary
Type: Full-time
Benefits: Opportunity to join a dynamic, early-stage startup, flexible working, learning and development budgets, regular socials…
Senior Client Success Manager London
Skills & Focus: client relationship, customer success, SaaS solutions, stakeholder management, user engagement, data insights, change management, metric analysis, consultative approach, legal tech
About the Company: We’re building the world’s first visual modelling solution for corporate structures and transactions. Our mission is to transform the way that professionals wo…
Experience: Minimum of 3 years of experience in a customer success role, preferably in a SaaS or technology-enabled services company.
Salary: Competitive salary
Type: Full-time
Benefits: Opportunity to join a dynamic, early-stage startup, flexible working, learning and development budgets, regular socials…

Csg

Senior Customer Success Manager London
Skills & Focus: Customer Success, SaaS, Account Management, Customer Experience, Strategic Accounts, Customer Satisfaction, Project Management, Stakeholder Engagement, Business Outcomes, Customer Health Metrics
About the Company: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value …
Experience: 5-7 years in customer success, consulting, CX, project/program management and/or account management
Type: Remote
Benefits: Work from Home, in-office, or hybrid; Employee Belonging Groups; Healthcare: Dental, Medical, and Vision; Paid Vacation…

Pleo

Customer Onboarding Manager London
Skills & Focus: onboarding, customer success, technical expertise, consultation, project management, financial workflows, cross-functional collaboration, user adoption, customer satisfaction, relationship building
About the Company: Pleo is a company focused on transforming the future of work by providing seamless financial solutions that help businesses streamline their spending. Their mi…
Experience: 2-3 years in Customer Onboarding or Customer Success
Type: Full-time
Benefits: Your own Pleo card, catered lunch or a monthly lunch allowance, private health insurance with Vitality, 25 days of holi…

Multiverse

Fulfilment Associate London
Skills & Focus: apprenticeship, candidates, customer service, communication, onboarding, fulfilment, performance metrics, support, interaction, growth mindset
About the Company: We’re on a mission to provide equitable access to economic opportunity, for everyone. We close critical skill gaps in the workforce through a new kind of appre…
Benefits: Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing…

Galaxy

Client Onboarding Analyst London
Skills & Focus: Client Onboarding, AML, KYC, FCA requirements, Customer Due Diligence, compliance, financial services, sales, crypto ecosystem, team collaboration
About the Company: At Galaxy we are building products and services to help the world invest in economic progress. We believe crypto and blockchain innovations will permeate and i…
Experience: 2-3 years of client onboarding experience
Benefits: Competitive base salary and discretionary bonus, Company-paid health and protective benefits for employees and their el…

Humaans

Customer Success Manager London
Skills & Focus: customer success, account management, customer relationships, HR technology, retention targets, customer feedback, SaaS, collaboration, customer advocacy, data analysis
About the Company: Humaans is a next generation HRIS supporting globally distributed organisations. Powered by a flexible data model, deep integrations, fast APIs, and enriched b…
Experience: Several years of experience in customer success, account management, or related roles
Salary: Competitive compensation
Type: Full-time
Benefits: 25 days of paid time off per year plus public holidays, Bupa Private health and dental insurance, budget for books and …

Flagstone Group Ltd

Technical Customer Success Specialist London
Skills & Focus: Customer Success, Technical, Fintech, Customer Journey, Data-driven Insights, Performance Metrics, Application Process, Continuous Improvement, Financial Regulations, Customer Satisfaction
About the Company: Flagstone is an online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash.
Experience: 3+ years
Benefits: Private healthcare, Life insurance (four times your annual salary), Dental/optical care, Matched pension contributions …

Botify

Associate SEO Success Manager London
Skills & Focus: SEO, customer success, onboarding, project execution, technical SEO, e-commerce, problem-solving, customer experiences, insights, recommendations
About the Company: Botify thrives on the success of our customers, helping them to deploy and fully utilize the Botify Platform to achieve their business outcomes.
Experience: Deep understanding of technical SEO for enterprise e-commerce websites
Associate SEO Success Manager London
Skills & Focus: SEO, customer success, onboarding, project execution, technical SEO, e-commerce, problem-solving, customer experiences, insights, recommendations
About the Company: Botify thrives on the success of our customers, helping them to deploy and fully utilize the Botify Platform to achieve their business outcomes.
Experience: Deep understanding of technical SEO for enterprise e-commerce websites

Valence

Client Solutions Team Member London
Skills & Focus: coaching, customer service, relationship building, webinars, European clients, team support, B2B SaaS, generative AI, learning and development, expansion
About the Company: Valence has built the first-to-market AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance & support to any leade…

Signifyd

Customer Success Manager London
Skills & Focus: Customer Success, Account Management, Client Satisfaction, Onboarding, Cross-functional Teams, Renewals, Commercial Activities, Product Usage, Business Reviews, E-commerce
Experience: 4+ years of Customer Success Management or Account Management
Benefits: Stock Options, Annual Performance Bonus or Commissions, Pension matched up to 8%, ‘Day one’ access to great health, den…

Zappi

Customer Success Manager/ Senior Customer Success Manager London
Skills & Focus: Customer Success, SaaS, retention, customer experience, onboarding, relationship building, data driven, account growth, business intelligence, problem solving
About the Company: We have a world class agile market research platform helping brands rewire their traditional ad & innovation development processes with insights early, often &…
Experience: Minimum of 3+ years working within Customer Success in SaaS preferably with enterprise accounts
Salary: £52,000 - £58,000 per annum + 20% commission potential
Type: Full-time
Benefits: Unlimited vacation time, one company-paid mental health day each quarter, flexible working arrangements, private medica…

Bunch

Fund Operations Manager London
Skills & Focus: Fund Operations, Onboarding, Post-close operations, Customer satisfaction, Project management, Fund services, Stakeholder communication, Continuous improvement, Entity setup, Investor reporting
About the Company: bunch is an investment tech startup founded in Berlin in 2021. With a proven track record, bunch has garnered trust from leading fund managers and institutiona…
Experience: 3+ years
Type: Full-time
Benefits: Flexible hours, hybrid office setup, 28 days of vacation per year plus public holidays, a competitive compensation pack…

Yext

Customer Success Manager (CSM) London
Skills & Focus: Customer Success, Customer Satisfaction, Digital Marketing, Data Analysis, Upsell Opportunities, Retention Goals, Subscription GTM, Project Management, Interpersonal Skills, Challenger Sales Methodology
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands …
Experience: A minimum of 2 years of experience in a customer-facing role (for example, in BDR, Customer Service/Support, Sales, or CSM) with a proven track record of managing enterprise-level customers.

Lendable

SME Trainer London
Skills & Focus: Training, Customer Service, Financial Support, Onboarding, Compliance, Product Knowledge, Training Delivery, Customer Interaction, Feedback, Continuous Learning
About the Company: Lendable is on a mission to make consumer finance amazing: faster, cheaper, and friendlier. We're building one of the world’s leading fintech companies and are…
Experience: 2+ years of Customer Service experience
Type: Full time
Benefits: Best-in-class compensation including equity, private health insurance

On24

Customer Success Manager London
Skills & Focus: Customer Success Management, Account Management, product adoption, customer engagement, cross-functional teams, collaboration, project timelines, KPI, organizational skills, communication skills
About the Company: ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intellig…
Experience: At least 3 years of work experience in Customer Success Management or Account Management
Type: Hybrid
Benefits: Competitive compensation package including equity and comprehensive benefits, reimbursements for home office equipment …

State Street

Alpha Conversion Executive, VP London
Skills & Focus: data conversion, migration, cutover, project management, client onboarding, middle office, capital markets, team management, communication skills, SQL
About the Company: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re m…
Experience: 10 years of relevant financial industry experience
Type: Full-time
Benefits: Generous medical care, insurance and savings plans, flexible Work Program, development programs, educational support, p…

Forter

Customer Success Manager London
Skills & Focus: Customer Success, Account Management, Business Reviews, Client Training, Strategic Insights, SaaS Startup, Upsell Opportunities, Retention, Data Management, Collaborative Problem Solving
About the Company: Digital commerce is built on trust. Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction…
Experience: 3-4 years of post-live, client-facing Account Management / Customer Success experience
Salary: Competitive salary and bonus plan
Type: Full-time
Benefits: - Competitive salary and bonus plan - Restricted Stock Units (RSU's) - Private health insurance, including vision and d…

Smartly

Agency Onboarding Manager London
Skills & Focus: onboarding, digital marketing, customer success, project management, communication, problem-solving, automation, training sessions, agency customers, creative advertising technologies
About the Company: Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform sea…
Experience: 3+ years of experience within digital performance media
Type: Full-time
Agency Onboarding Manager London
Skills & Focus: onboarding, digital marketing, customer success, project management, communication, problem-solving, automation, training sessions, agency customers, creative advertising technologies
About the Company: Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform sea…
Experience: 3+ years of experience within digital performance media
Type: Full-time
Agency Onboarding Manager London
Skills & Focus: onboarding, digital marketing, customer success, project management, communication, problem-solving, automation, training sessions, agency customers, creative advertising technologies
About the Company: Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform sea…
Experience: 3+ years of experience within digital performance media
Type: Full-time

Kriya

Founder Associate London
Skills & Focus: commercial projects, product-focused, customer relationships, stakeholders, problem-solving, cross-functional teams, data analysis, project leadership, communication skills, work ethic
About the Company: Kriya's suite of financial tools keeps business flowing brilliantly by providing frictionless access to payments, credit and working capital through seamless i…
Experience: 2–3 years

Choco

Customer Success Associate London
Skills & Focus: Customer Success, implementation, vendor, onboarding, training, troubleshooting, data handling, communication, team player, service delivery
About the Company: Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-foc…
Experience: 1+ years of experience in customer support, account management, or a similar role
Type: Full time

Encord

Customer Success Manager London
Skills & Focus: Customer Success, Enterprise customers, Communication, Internal collaboration, Technical acumen, Customer relationships, Consultative skills, Product knowledge, Revenue Retention, Growth opportunities
About the Company: Encord is building the AI infrastructure of the future, focusing on improving data quality for AI applications. The company is a team of 60, backed by leading …
Experience: Extensive customer-facing experience, especially with Enterprise customers.
Salary: Competitive salary, commission, and equity
Type: Full-time
Benefits: 25 days annual leave + public holidays, annual learning budget, company lunches twice a week, monthly socials, bi-annua…
Customer Success Manager London
Skills & Focus: Customer Success, Enterprise customers, Communication, Internal collaboration, Technical acumen, Customer relationships, Consultative skills, Product knowledge, Revenue Retention, Growth opportunities
About the Company: Encord is building the AI infrastructure of the future, focusing on improving data quality for AI applications. The company is a team of 60, backed by leading …
Experience: Extensive customer-facing experience, especially with Enterprise customers.
Salary: Competitive salary, commission, and equity
Type: Full-time
Benefits: 25 days annual leave + public holidays, annual learning budget, company lunches twice a week, monthly socials, bi-annua…

Brightflag

Customer Success Manager London
Skills & Focus: Customer Success Manager, high-touch relationships, SaaS company, trusted advisor, business objectives, data insights, product expert, Executive Business Reviews, blockers to client success, health checks
About the Company: One of the fastest-growing tech startups in the legal world, on a mission to transform legal operations with patented AI-powered software and a best-in-class C…
Experience: 3-5 years in a CSM role at a SaaS company
Salary: £103,750 OTE
Type: Full-time
Benefits: 25 days PTO + 4 company ‘Reset’ days, comprehensive health insurance, learning subsidy, flexible work location and patt…

Winnow

Customer Success Manager London
Skills & Focus: customer success, food waste, implementation, client onboarding, project management, KPI management, consultative approach, data analysis, relationship building, multinational organization
About the Company: Winnow helps the hospitality industry prevent food waste through internet of things tools in the kitchen. Founded in London in 2013, the company aims to reduce…
Experience: Client Success / Delivery or Project Management / Account Management / Consultancy experience
Type: Full-time

Freedompay

Deployment Success Manager London
Skills & Focus: Deployment, Client Requirements, Project Execution, Onboarding, Collaboration, EMEA, Spanish-speaking Markets, Fluent in Spanish, Stakeholder Management, Technology Solutions
About the Company: FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and…
Type: Full-time
Benefits: competitive benefits and compensation

Botify

SEO Success Manager (SSM) London
Skills & Focus: SEO, Customer Success, Onboarding, Technical SEO, Project Execution, E-commerce, Problem-solving, Customer Experience, Investment Value, Retention
About the Company: Botify thrives on the success of our customers.
SEO Success Manager (SSM) London
Skills & Focus: SEO, Customer Success, Onboarding, Technical SEO, Project Execution, E-commerce, Problem-solving, Customer Experience, Investment Value, Retention
About the Company: Botify thrives on the success of our customers.

Writer

Strategic Customer Success Manager London
Skills & Focus: customer success, Fortune 50-100, account management, product adoption, retention, stakeholder relationships, negotiation, project management, change management, data analysis
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises, recognized by Forbes as one of the top 50 co…
Experience: 7+ years in a CSM role focused on Fortune 50-100 accounts
Type: Full-time
Benefits: Generous PTO, medical/dental/vision coverage, paid parental leave, fertility support, early-detection cancer testing, f…

Otter

Business Operations Lead London
Skills & Focus: operations analytics, project management, onboarding, process optimization, customer experience, cross-functional, stakeholder collaboration, documentation, Agile, SaaS
About the Company: We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world,…
Experience: 3+ years of experience in program/project management or operations preferably in a tech or SaaS environment
Salary: £40,000-48,000
Type: Full-time
Benefits: bonus and benefits

Customer Success Team

Accounting Technology Consultant London
Skills & Focus: Customer Success, SaaS, Accounting, Consulting, Client Onboarding, Close Process, Hybrid Position, Experience, Motivated Individuals, Value Addition
About the Company: A growing team focused on helping clients onboard onto a SaaS Accounting solution, improving the close process across various industries.
Experience: Accounting background; transition to consulting role
Type: Hybrid (3 days in-office)

Sidetrade

Sales Enablement Manager London
Skills & Focus: sales enablement, training programs, customer satisfaction, comprehensive sales enablement program, Sales Leadership, New Sales onboarding, KPIs, sales readiness, Learning Management System, Fintech
About the Company: Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform …
Experience: Proven work experience in sales enablement/training, ideally in the Fintech space.
Type: Full-time
Benefits: Comprehensive sales training, coaching, assets, and mentorship. Collaboration with Regional Sales Managers and Customer…
Sales Enablement Manager London
Skills & Focus: sales enablement, training programs, customer satisfaction, comprehensive sales enablement program, Sales Leadership, New Sales onboarding, KPIs, sales readiness, Learning Management System, Fintech
About the Company: Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform …
Experience: Proven work experience in sales enablement/training, ideally in the Fintech space.
Type: Full-time
Benefits: Comprehensive sales training, coaching, assets, and mentorship. Collaboration with Regional Sales Managers and Customer…

Beauhurst

Client Support Analyst London
Skills & Focus: client support, data analysis, project delivery, client onboarding, Excel, Google Sheets, analytical, communication, team player, commercially driven
About the Company: We’re a market leading tech company that provides data on the UK’s private economy, including some of the fastest growing companies in the world. We’re at a pr…
Experience: Entry level
Salary: Competitive
Type: Full-time
Benefits: Professional development, a stake in the company, latest tech, health and wellness programs, company events, and subsid…

Raft

Customer Implementation Manager London
Skills & Focus: implementation, project management, SaaS, Freight Forwarding, stakeholders, business judgment, continuous improvement, communication, Logistics, Supply Chain
About the Company: Raft is the intelligent logistics platform that’s rewriting the technology playbook for freight forwarders and customs brokers in the automation era. A dynamic…
Experience: Significant experience in implementation and/or project management with software projects within a Software as a Service (SaaS) environment.
Benefits: Work in a modern Product-led company, exposure to global stakeholders, opportunities for professional and personal grow…

T&Pm

Global Customer Success Director - Job Share (Part-Time) London
Skills & Focus: Customer Success, Project Management, Stakeholder Communication, Feedback Collection, Training Development, Process Simplification, User Empathy, Data Distribution, Product Support, Community Building
About the Company: One of the world’s leading full service creative and media agencies, connecting talent and tech to drive growth for brands.
Type: Part-Time

Anaplan

Principal Platform Adoption Specialist London
Skills & Focus: customer success, platform adoption, software adoption, technical advisor, data analytics, product demonstrations, customer insights, facilitation skills, communication skills, problem-solving skills
About the Company: Anaplan is a team of innovators focused on optimizing business decision-making through its leading scenario planning and analysis platform, helping customers l…
Experience: Experience in customer success, consulting, or professional services, with a proven track record in driving software adoption

Pitchbook

Customer Success Manager London
Skills & Focus: Customer Success, Account Management, Client Retention, Client Satisfaction, Onboarding, Communication Skills, Salesforce, Data Analysis, Collaboration, Presentation Skills
About the Company: At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collabora…
Experience: 2+ years of customer success management or account management experience
Benefits: Private medical insurance, Dental scheme, Additional medical wellness incentives, Life cover, Paid sabbatical program a…

Multiverse

Sales Enablement Specialist London
Skills & Focus: Enablement, Sales Ops, Learning & Development, Project Coordination, B2B, Content Creation, Onboarding, Customer Success, Tool Maintenance, Analytics
About the Company: We’re on a mission to provide equitable access to economic opportunity, for everyone. We close critical skill gaps in the workforce through a new kind of appre…
Experience: 1–3 years
Type: Full time
Benefits: 27 days holiday, plus 7 additional days off, private medical insurance, gym membership, hybrid & remote work offering.

Watershed

Customer Success Manager London
Skills & Focus: Customer Success Manager, SaaS, Enterprise Customers, EMEA market, climate journey, carbon footprint, product management, communication skills, relationship building, project management
About the Company: Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG…
Experience: relevant CSM experience, in a SaaS organisation working with Enterprise Customers; Proven success working within the EMEA market; track record of success building relationships at an executive level
Customer Success Manager London
Skills & Focus: Customer Success Manager, SaaS, Enterprise Customers, EMEA market, climate journey, carbon footprint, product management, communication skills, relationship building, project management
About the Company: Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG…
Experience: relevant CSM experience, in a SaaS organisation working with Enterprise Customers; Proven success working within the EMEA market; track record of success building relationships at an executive level
Customer Success Manager London
Skills & Focus: Customer Success Manager, SaaS, Enterprise Customers, EMEA market, climate journey, carbon footprint, product management, communication skills, relationship building, project management
About the Company: Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG…
Experience: relevant CSM experience, in a SaaS organisation working with Enterprise Customers; Proven success working within the EMEA market; track record of success building relationships at an executive level

Multiverse

Field Enablement Manager London
Skills & Focus: enablement, Sales, Customer Success, onboarding, learning, coaching, training, collaboration, metrics, tools
About the Company: We provide equitable access to economic opportunity through a new kind of apprenticeship that combines work and learning, working with over 1,500 leading compa…
Experience: 4–6 years of experience in Sales Enablement, Sales, or Customer Success at a high-growth SaaS or tech company
Type: Full time
Benefits: 27 days holiday, private medical insurance, gym membership, hybrid & remote work offering, and team fun activities.

Hokodo

Senior Customer Success Manager London
Skills & Focus: Customer Success, Onboarding, Product Adoption, Revenue Growth, Strategic Consulting, Account Management, Business Reviews, Client Relationships, Stakeholder Engagement, Data-Driven
About the Company: Hokodo is working to modernize B2B payments with a focus on a Buy Now, Pay Later solution that enables merchants to offer credit to their business customers. T…
Experience: 5+ years in Customer Success, Account Management, or Strategic Consulting
Type: Full-time
Benefits: Share Options, Holiday entitlement (25 days + bank holidays), Learning and Development budget, Globetrotter travel poli…

Intercom

Customer Success Manager London
Skills & Focus: customer success, SaaS, AI products, trusted advisor, product adoption, customer engagement, C-suite, enterprise, risk mitigation, Churn Mitigation Plans
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization
Type: Full-time
Benefits: Competitive salary and equity in a fast-growing start-up, pension scheme & match up to 4%, comprehensive health and den…
Strategic Customer Success Manager London
Skills & Focus: customer success, account management, SaaS, adoption strategies, C-level engagement, value realization, customer journey, growth opportunities, trust advisor, AI products
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 8+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
Type: Full-time
Benefits: Competitive salary and equity, paid time off, health and dental insurance, pension scheme, and other employee perks.

Dext

Customer Success Manager London
Skills & Focus: Customer Success, Onboarding, User Adoption, SaaS, Training, Consultative Calls, KPI, Retention, Best Practices, Accounting Software
About the Company: We are Dext - the world's leading accounting & bookkeeping automation software provider. Our products give businesses real-time visibility and control over spe…
Experience: Solid years of experience working in the accounting and bookkeeping sector with software or SaaS experience such as Xero, Intuit, Sage, data capture solutions.
Benefits: Competitive salary; Flexible working; 25 days off plus bank holidays volunteering days, summer hours and a day off the …

Salesforce

Customer Success Manager London
Skills & Focus: Customer Success, Salesforce, E-Commerce, Cloud Solutions, Business Value, Consulting Skills, Stakeholder Management, Digital Strategy, Risk Mitigation, Relationship Building
About the Company: Salesforce is a leading customer relationship management platform that provides cloud-based solutions for sales and marketing.
Experience: 7-10 years of relevant industry expertise
Type: Full-time
Benefits: Well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

Monte Carlo

Strategic Customer Success Manager London
Skills & Focus: Customer Success, enterprise rollouts, stakeholder management, business value, account health, adoption, value realization, growth strategies, best practices, project management
About the Company: Monte Carlo, the data reliability company, is the creator of the industry's first end-to-end Data Observability platform. Named an Inc. Best Workplace for 2024…
Experience: 5+ years in Customer Success serving enterprises or consulting for large enterprise clients.

Cloudflare

Professional Services Engagement Lead, EMEA London
Skills & Focus: Professional Services, SaaS Solutions, Cyber Security, Value Selling, Customer Success, Partner Delivery, Project Management, Onboarding, Change Management, Cross Functional Collaboration
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 10+ years experience in Commercial roles within Professional Services, Consulting, or Project Management
Type: Full-time
Professional Services Engagement Lead, EMEA London
Skills & Focus: Professional Services, SaaS Solutions, Cyber Security, Value Selling, Customer Success, Partner Delivery, Project Management, Onboarding, Change Management, Cross Functional Collaboration
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 10+ years experience in Commercial roles within Professional Services, Consulting, or Project Management
Type: Full-time

Freshworks

Principal Customer Success Manager London
Skills & Focus: Customer Success, Strategic Consultant, Customer Champion, Account Plans, Expansion Opportunities, Relationship Building, C-level Stakeholders, Adoption, Risk Management, Internal Collaboration

Omnea

Solutions & Implementation Lead London
Skills & Focus: SaaS, customer success, implementation, procurement, tech-savvy, stakeholder management, project management, client-facing, operations, product expert
About the Company: Omnea’s platform handles the entire purchasing process, giving employees an easy place to make requests, managing necessary approvals, and automating renewals …
Experience: 4-6 years
Salary: £65K – £85K
Type: Full time

Bitgo

Customer Success Manager London
Skills & Focus: customer success, account management, digital asset custody, stakeholders, analytics, project management, renewals, expansion, communication skills, cryptocurrency ecosystem
About the Company: BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from…
Experience: 4+ years of experience in account management, customer success, or a similar role within technology or financial services.
Benefits: Competitive base salary, bonus and stock options; 100% company paid health insurance for employee, partner and dependen…

Saviynt

Customer Success Manager (IAM Practitioner) London
Skills & Focus: Customer Success, IAM Practitioner, Customer Loyalty, Adoption, Service Metrics, Cyber Risk, Identity Cloud, Customer Advisory, Retention, Expansion
About the Company: Saviynt is an identity authority platform built to power and protect the world at work, providing visibility, control, and intelligence against cyber risks.
Type: Full-time
Customer Success Manager (IAM Practitioner) London
Skills & Focus: Customer Success, IAM Practitioner, Customer Loyalty, Adoption, Service Metrics, Cyber Risk, Identity Cloud, Customer Advisory, Retention, Expansion
About the Company: Saviynt is an identity authority platform built to power and protect the world at work, providing visibility, control, and intelligence against cyber risks.
Type: Full-time
Customer Success Manager (IAM Practitioner) London
Skills & Focus: Customer Success, IAM Practitioner, Customer Loyalty, Adoption, Service Metrics, Cyber Risk, Identity Cloud, Customer Advisory, Retention, Expansion
About the Company: Saviynt is an identity authority platform built to power and protect the world at work, providing visibility, control, and intelligence against cyber risks.
Type: Full-time

Yext

Client Solutions Manager (CSM) London
Skills & Focus: client service, relationship management, digital, Yext platform, consultative relationships, strategic business reviews, data analysis, on-boarding clients, implementation, technical integrations
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands …
Experience: 5+ years of experience in Digital/Technology Account Management
Salary: competitive
Type: Hybrid

Civica

Global Head of Select Success London
Skills & Focus: Customer success strategy, Creation of new success offerings, Customer advocacy, Relationship management, Revenue growth, Team building, Development, SaaS experience, Customer experiences, Long-term retention
About the Company: Civica creates software that helps deliver critical services for citizens all around the world. Over 5,000 public bodies across the globe use our software to p…
Experience: Experience leading enterprise-focused teams at a global scale, particularly from a SaaS environment.
Benefits: Diversity & Inclusion, Focus on Learning, Giving Culture, Flexible Work
Global Head of Select Success London
Skills & Focus: Customer success strategy, Creation of new success offerings, Customer advocacy, Relationship management, Revenue growth, Team building, Development, SaaS experience, Customer experiences, Long-term retention
About the Company: Civica creates software that helps deliver critical services for citizens all around the world. Over 5,000 public bodies across the globe use our software to p…
Experience: Experience leading enterprise-focused teams at a global scale, particularly from a SaaS environment.
Benefits: Diversity & Inclusion, Focus on Learning, Giving Culture, Flexible Work

Raft

Regional Director of Customer Success London
Skills & Focus: Customer Success, team leadership, customer retention, upsell, data analysis, stakeholder engagement, onboarding, CRM platforms, growth strategies, coaching

Cisco

Customer Success Specialist - Security London
Skills & Focus: Customer Success, Security, Cisco Cloud Security, Technical Advisor, Onboarding, Product Adoption, Implementation, Network Expertise, Customer Engagement, Consultation Services
About the Company: Cisco is a worldwide leader in technology that powers the internet, focusing on helping customers reimagine their applications, secure their enterprise, transf…
Experience: 5+ years in customer facing Support, Professional Services, Implementation or Client Services roles
Type: Professional
Benefits: Health insurance, 401(k) plan, paid time off for community involvement, flexible vacation time, sick leave

Figma

Senior Director of Product Support London
Skills & Focus: customer support, product support, leadership skills, SaaS, team management, strategic direction, customer experience, analytical skills, cross-functional collaboration, performance indicators
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 10+ years of work experience with 4+ years experience leading high-performing support teams and managing leaders across multiple geographical locations
Type: Full-time

Gravity Sketch

Customer Success Manager London
Skills & Focus: Customer Success, Relationship Management, Onboarding, Data Driven Insights, Customer Advocacy, Portfolio Management, SaaS, Product Adoption, Training, Account Management
About the Company: At Gravity Sketch, we’re revolutionising 3D design by making it accessible, intuitive, and collaborative. Our platform empowers designers across industries—fro…
Experience: 2-5 years in a customer success, account management, or related role within a SaaS or technology company.
Benefits: Company trips, socials, sports, gaming sessions and encouragement to share hobbies with the team.

Niq Digital Purchases

Customer Success Manager London
Skills & Focus: Customer-Centric Approach, Onboarding Process, Data-Driven Analysis, Product Expertise, Client Satisfaction, E-commerce, Communication Skills, Collaboration, Market Intelligence, Proactivity
About the Company: NIQ Digital Purchases (formerly Foxintelligence) focuses on enhancing customer engagement and success through their SaaS platform, catering to clients in the e…
Experience: 3 to 6 years

On24

Customer Success Manager London
Skills & Focus: Customer Success, Account Management, Product Adoption, Project Management, Customer Engagement, Collaboration, KPI, Training, Operational Processes, Salesforce
About the Company: ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth through its leading intellige…
Experience: At least 3 years of work experience in Customer Success Management or Account Management
Benefits: Competitive compensation package including equity and comprehensive benefits, reimbursements for home office equipment,…
Customer Success Manager London
Skills & Focus: Customer Success, Account Management, product adoption, customer satisfaction, cross-functional teams, client training, relationship management, project coordination, KPI, recommendations
About the Company: ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intellig…
Experience: At least 3 years of work experience in Customer Success Management or Account Management
Type: Full-time
Benefits: Competitive compensation package including equity and comprehensive benefits, reimbursements covering reasonable home o…

Brandwatch

Agency Customer Success Manager London
Skills & Focus: customer success, account management, product adoption, subscription revenue, commercial solutions, relationship building, data-driven decisions, AI-powered insights, strong communication, brand strategy
About the Company: At Brandwatch, a Cision product, we don’t just follow trends—we create them. Our people are at the heart of how we help brands around the world be seen and und…
Type: Full-time