34 Customer Service jobs in Kuala Lumpur.

Hiring now: Key Account Mgr @ Sgs, Customer Relations Exec @ Rentokil I, Mgr Customer Care Cell Te @ Avery Denn, Customer Support Spec @ Niq, Customer Care Agent @ Ikea, Customer Exp Rep @ Federal Ex, Customer Service Advisor @ Frasers, Quality Advisor @ Frasersgro, Loyalty Care Services Ass @ Marriott I, Customer Exp Exec @ Funding So.Explore more at jobswithgpt.com.

🔥 Skills

customer experience (7) communication (7) customer service (7) customer support (6) customer satisfaction (5) client engagement (4) data analysis (3) problem resolution (3) client satisfaction (3) Customer Support (3)

đź“Ť Locations

Kuala Lumpur (17) Petaling Jaya (12) Shah Alam (2) Bukit Jalil (2) Semenyih (1)
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Sgs

Key Account Manager Shah Alam
Skills & Focus: Key Accounts, Business Inquiries, Collaboration, Service Delivery, Customer Relationships, Business Growth, Debtors Collection, Health and Safety, Integrity and Conduct, Compliance
About the Company: SGS is a leading inspection, verification, testing and certification company.
Experience: 3-5 years in account management or sales roles
Type: Full-time
Benefits: Comprehensive health insurance, retirement plans, paid time off, and professional development opportunities.

Rentokil Initial (M) Sdn Bhd

Customer Relations Executive Shah Alam
Skills & Focus: customer satisfaction, inquiries management, data entry, outbound calls, success rate analysis, customer feedback, standard procedures, loyalty program, sales leads, commercial acumen
Salary: Attractive base salary
Type: Full-time
Benefits: Out-patient, EPF, SOSCO & EIS, Annual leave, Employee Referral Program

Avery Dennison

Manager - Customer Care Cell & Technical Services Semenyih
Skills & Focus: Customer Care Cell, Technical Service, Customer Complaints, Claims Management, Service Level Agreements, Quality Related Corrective Actions, Process Improvement, Digitalization Initiatives, Employee Development, Team Leadership
About the Company: Avery Dennison is a global materials science and manufacturing company specializing in labeling and packaging materials.
Experience: 5+ years in customer service or technical services management
Type: Full-time

Niq

Customer Support Specialist Petaling Jaya
Skills & Focus: customer support, customer experience, data analysis, client engagement, problem solving, stakeholder management, resolution, consulting, communication, efficiency
About the Company: NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insig…
Customer Support Specialist Petaling Jaya
Skills & Focus: customer support, customer experience, data analysis, client engagement, service efficiency, problem resolution, communication, client satisfaction, Consulting, Insights
About the Company: NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insig…

Ikea

Customer Care Agent Petaling Jaya
Skills & Focus: customer relationship, multi-channel retail, customer needs, service level, customer satisfaction, store operations, feedback, IKEA products, home-to-home shopping, customer experience
About the Company: IKEA is a multinational furniture and home goods retailer known for its ready-to-assemble products and wide range of home furnishings. It operates a customer c…
Experience: Experience in customer handling and service roles
Type: Full-time

Federal Express Corporation

Customer Experience Rep Petaling Jaya
Skills & Focus: Customer Support, Customer management, Account Creation, Process Onboarding, Bookings, Inquiry, Complaint Handling, Issue Resolution, Service Recovery, Tracking
About the Company: FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by …
Experience: One (1) years of work experience in customer service and interaction
Type: Full Time

Niq

Customer Support Specialist Petaling Jaya
Skills & Focus: customer support, data analysis, consulting, communication, client engagement, customer queries, problem solving, quality trends, client satisfaction, service efficiencies
About the Company: NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insig…

Frasers Group

Customer Service Advisor Petaling Jaya
Skills & Focus: Customer Care, Telephony, Web Chat, Social Media, verbal communication, written communication, customer contacts, customer feedback, complaint resolution, best practices
About the Company: Frasers Group is a retail company that provides high-quality customer service and experiences across various channels.

Federal Express Corporation

Customer Experience Rep (Contract Based) Petaling Jaya
Skills & Focus: Customer Support, Account Creation, Basic Process Onboarding, Bookings, Inquiry, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention
About the Company: FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by …
Experience: At least one (1) year of relevant work experience in customer service and interaction
Type: Contract

Frasersgroup

Quality Advisor Petaling Jaya
Skills & Focus: customer interactions, customer service scorecard, compliance requirements, risk mitigation, CTC audits, performance improvement, cross-functional teams, customer journeys, reports, discount codes

Ikea

Customer Relations Associate Petaling Jaya
Skills & Focus: customer service, sales growth, complaint resolution, customer relationship, IKEA Concept, service delivery, safety guidelines, merchandise handling, escalation process, customer experience
About the Company: A global leader in home furnishings, dedicated to creating a better everyday life for the many people.
Experience: 1-2 years in customer service or relations
Type: Full-time
Benefits: Health insurance, retirement plan, employee discounts

Frasers Group

Customer Services Team Manager Petaling Jaya
Skills & Focus: Customer Service, Team Management, KPI Achievement, Coaching, Performance Monitoring, Quality Assurance, Process Improvement, Team Engagement, Workforce Management, SLA Compliance

Ikea

Customer Relations Specialist Petaling Jaya
Skills & Focus: customer relations, service delivery, sales growth, customer complaints, escalation, service targets, IKEA Concept, shopping experience, safety guidelines, merchandise area
About the Company: IKEA is a multinational company known for its ready-to-assemble furniture, kitchen appliances, and home accessories, which are designed for both functionality …
Experience: Experience in customer service or retail environment preferred
Type: Full-time
Benefits: Competitive salary, employee discounts, health benefits, and opportunities for growth and development.

Niq

Customer Support Specialist Petaling Jaya
Skills & Focus: customer experience, customer queries, data support, communication, client engagement, NPS satisfaction scores, solution mindset, service efficiencies, quality trends, improvement
About the Company: NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support.

Marriott International

Loyalty & Care Services Assc (Bilingual in English and Korean) Kuala Lumpur
Skills & Focus: bilingual, customer support, reservation requests, loyalty, problem resolution, communication, sales techniques, compliance, professionalism, teamwork
About the Company: Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Experience: No related work experience.
Type: Full Time

Funding Societies | Modalku

Customer Experience Executive Kuala Lumpur
Skills & Focus: Customer Experience, Customer Support, KYC checks, Customer Success Metrics, Excel, Critical Thinking, Interpersonal Skills, Fintech, Continuous Improvement, Omni-channel Support
About the Company: Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, …
Experience: 1 - 2 years in Customer Experience or Customer Support
Type: Full-time
Benefits: Flexible paid vacations, flexible working hours, medical benefits, mental health and wellness programs, learning & deve…

Bp

Customer Service Representative Kuala Lumpur
Skills & Focus: Customer Service, Order Management, Sales Support, Complaint Management, Documentation, SAP, ERP, Microsoft Office, Customer Needs, Problem Solving
About the Company: As a leading global energy company, we provide heat, light and mobility to customers worldwide.
Experience: 2 years
Type: Professionals
Benefits: Life and health insurance, medical care package, learning opportunities, and other development opportunities.

Federal Express Corporation

Clearance Representative - Lead Kuala Lumpur
Skills & Focus: Customer Services, Service Assurance, Clearance & Brokerage Operations, Administration, Accuracy, Attention to Detail, Problem Solving, Logistics, Interpersonal Skills, Microsoft Office
About the Company: FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by …
Experience: No experience required; those with Secondary Education with 2 to 3 years of experience in a Shared Service Centre, Customs Clearance, Operations, or general Logistics are also encouraged to apply.
Type: Full Time

Kimberly-Clark

Customer Care Analyst I - (Global Business Services) Kuala Lumpur
Skills & Focus: Customer Care, Data Entry, Order Management, Customer Experience, Technical Support, Continuous Improvement, Communication Skills, Microsoft Office, SAP, FMCG
About the Company: Kimberly-Clark is a global health and hygiene company known for its consumer products including Huggies, Kleenex, Cottonelle, Scott, Kotex, Poise, Depend, and …
Experience: Minimum 2-5 years of relevant working experience
Type: Full-time
Benefits: Medical, dental, and vision coverage options, access to an on-site fitness center, diverse income protection insurance …

Federal Express Corporation

Clearance Representative Kuala Lumpur
Skills & Focus: Customer Services, Service Assurance, Clearance Operations, Clearance Admin, Documentation, Customs, Quarantine, Inbound Shipments, Outbound Shipments, Customer Satisfaction
About the Company: FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by …
Experience: One (1) year of general clerical experience and One (1) year of customer contact experience.
Type: Full Time

Kimberly-Clark

Customer Care Analyst I - (Global Business Services) Kuala Lumpur
Skills & Focus: Data Entry, Customer Experience, Order Management, Continuous Improvement, Communication Skills, Analytical Skills, SAP, FMCG, Shared Service Centre, Flexibility
About the Company: Kimberly-Clark is a leading global corporation that produces consumer and professional health and hygiene products under well-known brands such as Huggies, Kle…
Experience: Minimum 2-5 years of relevant working experience
Type: Full time
Benefits: Medical, dental, and vision coverage options, access to on-site fitness center, diverse income protection insurance opt…

Mattel

Consumer Response Coordinator Kuala Lumpur
Skills & Focus: Consumer Response, Customer Service, Product Knowledge, Communication Skills, Team Orientation, Data Entry, Attention to Detail, Time Management, Safety Complaints, Consumer Inquiries
About the Company: Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create inn…
Experience: Previous experience in a Customer Service/Consumer Response role

Baxter

Customer Service Representative Supply Chain (1 Year Contract) Kuala Lumpur
Skills & Focus: customer service, order processing, complaints resolution, data entry, communication skills, logistical systems, healthcare, flexibility, teamwork, attention to detail
About the Company: Baxter is dedicated to transforming healthcare through innovative products and therapies that save and sustain lives. The company has been a pioneer in medical…
Experience: Fresh graduates are encouraged to apply.
Type: Contract

Ikea

Customer Relations Associate Kuala Lumpur
Skills & Focus: customer experience, fast and efficient service, empathy, customer complaints, service delivery, sales growth, IKEA Concept, safety guidelines, customer relations, sales profitability
About the Company: A multinational company specializing in ready-to-assemble furniture, kitchen appliances, and home accessories.
Type: Part-time

Okx

Customer Service Representative Kuala Lumpur
Skills & Focus: customer service, multi-channel communication, stakeholder management, problem resolution, CRM tools, fast-paced environment, strong people skills, time management, crypto/finance industry, multinational working environment
About the Company: OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX i…
Experience: At least 2 years of experience in customer service, or a similar role
Salary: Competitive remuneration package
Type: Full-time
Benefits: Meal Allowance, Yearly Bonus, Training & Wellness Benefits

Mattel

Consumer Response Specialist Kuala Lumpur
Skills & Focus: consumer inquiries, product information, delivery expectations, database maintenance, safety complaints, product knowledge, performance indicators, consumer transactions, product recalls, customer incidents

Sutherland

Quality Analyst Kuala Lumpur
Skills & Focus: Quality Analyst, customer experience, performance management, service quality, KPI performance, transaction evaluation, calibration sessions, customer satisfaction, communication, process guidelines
About the Company: Sutherland is a global provider of process transformation services, offering a variety of customer experience and back-office support solutions.
Type: Full-time

Lalamove

Customer Service Associate Kuala Lumpur
Skills & Focus: customer service, problem-solving, delivery logistics, on-demand, customer-oriented, community empowerment, positive experience, innovative solutions, world class team, client satisfaction
About the Company: Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. Founded in 2013 and reaching …
Type: Full-time

Okx

Multilingual Customer Support Specialist Kuala Lumpur
Skills & Focus: multilingual support, customer service, crypto, translation, interpretation, localization, stakeholder collaboration, problem-solving, time management, CRM tools
About the Company: OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX i…
Experience: At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
Type: Full-time
Benefits: Annual Leaves, Meal Allowance, Yearly Performance Bonus, Monthly Teambuilding, Training & Wellness Subsidy, Insurance C…

Marriott International

Sales & Services Associate (v) Kuala Lumpur
Skills & Focus: customer support, reservation requests, loyalty guidelines, booking, sales techniques, communication, teamwork, quality assurance, issue resolution, confidentiality
About the Company: Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Experience: No related work experience.
Type: Full Time

Okx

Customer Support Specialist Kuala Lumpur
Skills & Focus: customer support, disputes, fraud detection, chargeback, payment experience, financial sector, CRM tools, customer-centricity, investigation, excellent communication
About the Company: OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX …
Experience: Minimum 2 years of experience related to disputes, fraud, chargeback, or payment experience in the banking, financial, and/or fintech sector.
Type: Full-time
Benefits: Competitive remuneration package (Basic Salary + Yearly Bonuses), Meal Allowance up to RM 500/month, Monthly Team Build…

Prism+

Customer Service Officer Bukit Jalil
Skills & Focus: customer service, troubleshooting, technical issues, customer satisfaction, e-commerce, Zendesk, consumer electronics, interpersonal skills, adapt to new technologies, client confidentiality
Experience: 1 – 3 years of relevant work experience in customer service
Type: Full-time
Benefits: 14 Days Annual Leave, 1 Day Birthday Leave, Annual outpatient benefit (Includes dental and optical benefits), Annual in…
Customer Service Officer Bukit Jalil
Skills & Focus: customer service, technical issues, customer satisfaction, stakeholders, feedback, multitask, Zendesk, consumer electronics, home appliances, professional manner
About the Company: high-growth electronics company
Experience: 1 – 3 years of relevant work experience in customer service
Type: Full-time
Benefits: 14 Days Annual Leave, 1 Day Birthday Leave, Annual outpatient benefit (Includes dental and optical benefits), Annual in…