31 Technical And Product Support jobs in Hyderābād.

Hiring now: Customer Support Analyst @ Global Hea, Sr Principal Salesforce D @ Salesforce, Engr Technical Support @ Pegasystem, Prod Support Engr @ Veeva Syst, Policy Prod Spec Gtech Ad @ Google, Support Spec I @ Modernizin, Technical Support Engr @ Aisera, Support Exec @ Landeed, Sr Performance Support Sp @ Servicenow, Member Support Mgr @ Tide.Explore more at jobswithgpt.com.

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Customer Support (8) customer support (8) Technical Support (7) Troubleshooting (7) troubleshooting (6) Problem Solving (6) problem solving (5) problem-solving (5) SaaS (5) collaboration (4)

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Hyderābād (31)
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Global Healthcare Exchange (Ghx)

Customer Support Analyst Level I / II Hyderābād
Skills & Focus: Customer Support, B2B exchange, Customer Relationship Management, Salesforce, troubleshooting, problem solving, Customer Support Knowledge Base, collaboration, mentorship, healthcare
About the Company: GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using…
Experience: 1-5 years of experience into Customer support

Salesforce

Sr Principal Salesforce Developer/Support Engineer (LWC/Integration) Hyderābād
Skills & Focus: Service Cloud, LWC, Integration, software development, troubleshooting, mentorship, API, documentation, problem-solving, collaboration
About the Company: Salesforce is a cloud-based software company specializing in customer relationship management (CRM) and various cloud services including Heroku, a platform as …
Experience: At least 7-8 years of experience in a software development environment.
Type: Full-time
Benefits: Inclusive benefits, equal pay, employee resource groups, and various programs to promote equality.

Pegasystems

Engineer, Technical Support Hyderābād
Skills & Focus: Technical Support, Customer Relationship, Issue Resolution, Java/JEE, Kubernetes, Docker, Troubleshooting, Agile Teams, Customer Satisfaction, Service Level Agreement
About the Company: Pega is a global software company that provides a platform for digital transformation and customer engagement.
Experience: Minimum of 2+ years in Product Support/Development
Type: Full-time
Benefits: Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.

Veeva Systems

Product Support Engineer Hyderābād
Skills & Focus: Product Support, SaaS, Life Sciences, Customer Support, Troubleshooting, QA, Development, On Call, Issue Resolution, Cloud
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the…
Type: Full-time

Google

Policy Product Specialist, gTech Ads Customer Support Hyderābād
Skills & Focus: policy management, project management, analytical problems, advertising solutions, account management, technical troubleshooting, customer support, data analysis, customer journey, team mentorship
About the Company: Google is a global company and an equal opportunity and affirmative action employer committed to building a workforce that is representative of the users serve…
Experience: 5 years

Global Healthcare Exchange (Ghx)

Application Support Engineer II Hyderābād
Skills & Focus: technical support, troubleshooting, maintenance, user experience, cross-functional teams, application issues, JIRA, AWS, SQL, project management
About the Company: GHX enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. I…
Experience: 5+ years of Application Support or related experience.
Type: Full-time

Modernizing Medicine, Inc.

Support Specialist I Hyderābād
Skills & Focus: customer support, Klara product, eForms, investigating issues, customer feedback, cross-functional, web technologies, empathy, problem-solving, communication
About the Company: We Are Modernizing Medicine (WAMM)! A team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care…
Experience: 3+ years of experience in a support role
Type: Full-time
Benefits: Comprehensive health, accidental, and life insurance plans, including coverage for family members, meals and snacks, we…

Aisera

Technical Support Engineer Hyderābād
Skills & Focus: Technical Support, SaaS, REST APIs, Scripting Languages, Cloud Computing, Customer Service, Troubleshooting, Ticketing Systems, Problem Solving, Generative AI
About the Company: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth thro…
Experience: 8+ years of experience in a technical support role, preferably in a SaaS environment.

Landeed

Support Executive Hyderābād
Skills & Focus: customer support, multilingual, CRM, product expertise, issue resolution, customer feedback, problem-solving, technical skills, customer-centric, team collaboration
About the Company: Landeed is India's fastest property title search engine, dedicated to revolutionizing the land registry and real estate sectors with innovative technology.
Experience: 1-3 years of experience in a customer support or similar role
Salary: ₹240K - ₹500K INR
Type: Full-time
Benefits: Collaborative, inclusive work environment; opportunities for professional growth; impactful work in real estate and lan…

Servicenow

Senior Performance Support Specialist Hyderābād
Skills & Focus: diagnose, technology stack, troubleshooting, technical data, performance tuning, web-based applications, customer service, trust, issue resolution, complex technical issues
Support Engineer Hyderābād
Skills & Focus: technical support, customer support, troubleshooting, ServiceNow, communication, problem solving, collaboration, diagnostic tools, customer experience, process improvement

Tide

Member Support Manager Hyderābād
Skills & Focus: customer service, team management, support, stakeholder management, people management, customer satisfaction, metrics analysis, process improvement, staff training, problem-solving
About the Company: At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking…
Experience: 9+ years in customer support with more than 2 years in a managerial role
Benefits: Competitive salary, Self & Family Health Insurance, Term & Life Insurance, OPD Benefits, Mental wellbeing through Plumm…

Google

Product Support Consultant Hyderābād
Skills & Focus: customer experience, technical troubleshooting, stakeholder management, data analysis, problem solving, Google Ads, client engagement, product improvement, cross-functional collaboration, customer support
About the Company: Google creates products and services that make the world a better place. Our teams of trusted advisors support customers globally.
Experience: 2 years of experience in project or program management, consulting, or client-facing role.

Progress

Technical Support Engineer, Senior 1 (JavaScript/Node.JS) Hyderābād
Skills & Focus: Technical Support, JavaScript, Node.js, Customer Service, Troubleshooting, Database Concepts, Documentation, Product Support, Mentorship, Cloud Computing
About the Company: Progress is a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with a…
Experience: At least 3 years of related professional experience
Type: Hybrid
Benefits: Competitive remuneration package, Employee Stock Purchase Plan, vacation and health leave, group medical insurance, pro…

Google

Product Solutions Consultant, gTech Ads Customer Support Hyderābād
Skills & Focus: customer support, troubleshooting, technical product issues, automation, analytics, Google Ads, stakeholders, problem solving, cross-functional teams, product expertise
About the Company: Google creates products and services that make the world a better place.
Experience: 8 years of experience in customer-facing roles
Product Support Consultant Hyderābād
Skills & Focus: customer experience, technical troubleshooting, data analysis, SQL, Google Ads, product expertise, stakeholder management, operational improvements, consultative support, media solutions
About the Company: Google creates products and services that make the world a better place.
Experience: 5 years of experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.

Global Healthcare Exchange (Ghx)

Customer Support Analyst Level III Hyderābād
Skills & Focus: Customer Support, Problem Solving, Technical Troubleshooting, Customer Relationship Management, Salesforce, EDI-X12, Healthcare, Collaboration, Communication Skills, Positive Attitude
About the Company: GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using…
Experience: 3 - 6 years related work experience
Type: Full-time

Servicenow

Manager, Account Escalation Analysts Hyderābād
Skills & Focus: Technical Support, Service Management, Customer Satisfaction, Coaching, AI Integration, Problem Solving, Operations Management, Process Improvement, Team Management, Cloud Technologies
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intel…
Experience: A minimum of 9 years of Technical Support or Service Management experience, with a minimum of 2 years in a supervisory role is preferred.
Type: Full-time

Modernizing Medicine, Inc.

Support Specialist I Hyderābād
Skills & Focus: customer support, client experience, problem-solving, EMR, Apple platforms, communication skills, bug tracking, Google suite, prioritize, healthcare IT
About the Company: A healthcare IT company focused on modernizing medical practices through an intelligent cloud platform.
Experience: 1-2 years of related experience in customer service or client-facing role
Type: Full-time
Benefits: Comprehensive health, accidental and life insurance coverage, wellness allowance, paid parental leave, flexible spendin…

Servicenow

Manager, Technical Support Management Hyderābād
Skills & Focus: Technical Support, Customer Success, AI Integration, Team Management, Incident Management, Customer Care, Support Metrics, Operational Outages, Change Management, Problem Solving
About the Company: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …
Experience: A minimum of 9 years technical support and service management experience with a minimum of 3-4 years in supervisory role.

Notion

Billing Support Specialist Hyderābād
Skills & Focus: billing support, payments, SaaS, customer service, complex issues, payment discrepancies, KPI reporting, organizational skills, Stripe, Zendesk
About the Company: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. …
Experience: 2+ years experience in SaaS billing support
Type: Full-time

Modernizing Medicine, Inc.

Knowledge Management Specialist I Hyderābād
Skills & Focus: client support, learning platforms, administrative duties, customer service, communication skills, technical aptitude, collaboration, issue resolution, content creation, evaluation
About the Company: We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, speci…
Experience: Entry level position; associate's degree preferred.
Type: Full-time
Benefits: Comprehensive health, accidental, and life insurance plans, wellness allowance, paid parental leaves, professional deve…

Uworld

Technical Support - Customer Care Specialist Hyderābād
Skills & Focus: Technical Support, Customer Support, Resolution, Customer Care, Microsoft Windows, Mac OS, iOS, Android, Communication, Problem Solving
About the Company: UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003…
Experience: 3+ years in a customer support role

Avaya

Technical Specialist - Unified Communication Hyderābād
Skills & Focus: Unified Communications, Customer Satisfaction, Incident Management, Problem Management, Change Management, Service Request, Tier-3 Support, Avaya Products, Troubleshooting, SIP
About the Company: Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide…
Experience: 1 - 3 Years of Experience
Type: Full-time

Salesforce

Global Support Contract Specialist Hyderābād
Skills & Focus: sales operations, order management, contract support, ACV calculations, problem solving, team environment, compliance, customer support, billing investigations, revenue recognition
About the Company: Salesforce is a global leader in customer relationship management (CRM), providing a comprehensive suite of cloud applications to help businesses connect with …
Experience: 2+ years sales operations or order management experience
Type: Full time
Benefits: Salesforce offers comprehensive benefits including equal opportunities and inclusive programs.

Zenoti

Director of Customer Support Hyderābād
Skills & Focus: Customer Support, SaaS, Global Operations, Technical Support, Innovation, Team Management, Customer Experience, Vendor Management, Negotiation, Change Management
About the Company: Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry, allowing users to manage every aspect of the business throug…
Experience: 10+ years of experience in Customer Support, 15+ years in Customer facing roles
Type: Full-time
Benefits: Attractive compensation, Medical coverage for immediate family, Access to yoga and meditation sessions, Regular social …

Veeva Systems

Product Support Engineer - Clinical Hyderābād
Skills & Focus: Product Support, Cloud, Application Support, Troubleshooting, Technical Issues, Customer Success, SaaS, Life Sciences, Java, SQL
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the…
Experience: 3+ years work experience in Level 2/3 Application Support
Type: Full-time
Benefits: Health insurance with generous coverage limits; Allowance for wellness & fitness programs

Zenoti

Product Support Consultant Hyderābād
Skills & Focus: Product Support, Enterprise Applications, Problem Solving, Customer Support, Web-based Applications, Analytical Skills, Communication Skills, Fast-Paced Environment, Technical Background, Night Shifts
About the Company: Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect …
Experience: 4 to 8 years in supporting web-based enterprise applications
Type: Full-time
Benefits: Attractive compensation, Medical coverage for yourself and your immediate family, Access to regular yoga, meditation, b…

Axiado

Field Application Engineer Hyderābād
Skills & Focus: Field Application Engineer, Customer Support, Technical Issues, Troubleshooting, Cross-functional Collaboration, Customer experience review, Technical Training, Support Tools, Technical Relationships, Mentoring
About the Company: Axiado is a growing company focused on providing high-level technical support and consultancy in technology design and implementation.

Tide

Customer Support Associate Hyderābād
Skills & Focus: Customer Support, Level 2 support, Product knowledge, Member experience, Data reporting, Payment processing, Organisational skills, Ticketing CRMs, Problem solving, Workflows
About the Company: At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking…
Experience: Experience working in Customer Service for the finance industry and in startups/scaleups.
Type: Full-time
Benefits: Self & Family Health Insurance, Term & Life Insurance, OPD Benefits, Mental wellbeing through Plumm, Learning & Develop…

Aisera

Customer Engineer Hyderābād
Skills & Focus: Customer Success, technical point of contact, scripting knowledge, REST APIs, security standards, authentication, DevOps, AI technologies, workflows, Customer engineering
About the Company: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth thro…
Experience: 5 years of Customer engineering, software development, or DevOps experience.
Type: Full-time
Benefits: Medical, dental, and vision benefits; Holidays and flexible PTO; Paid family leave; Employment Assistance Program