36 Technical And Product Support jobs in Dublin.

Hiring now: Technical Lead Helpdesk S @ Sgs Irelan, Technical Account Mgr @ Stripe, Customer Support Engr @ Gong, Staff Performance Support @ Servicenow, Customer Solutions Archit @ Dbt Labs, Customer Exp Team Lead @ Whatnot, Head Of Whatsapp Support @ Meta, Technical Support Spec @ Vanta, Customer Success Engr @ Crusoe, Dir Technical Support Eng @ Datadog.Explore more at jobswithgpt.com.

🔥 Skills

technical support (12) troubleshooting (11) customer support (7) communication skills (6) Technical Support (6) APIs (5) problem-solving (5) customer service (5) SaaS (5) project management (4)

đź“Ť Locations

Dublin (35) Naas (1)
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Sgs Ireland

Technical Lead - Helpdesk Support Team Naas
Skills & Focus: Helpdesk support, Client Support Agents, Technical troubleshooting, Performance management, Training sessions, Microsoft Dynamics CRM 365, WAN/LAN connectivity, Service levels, Team development, Incident management
About the Company: SGS is a leading company that provides inspection, verification, testing, and certification services.
Experience: 5+ years in a technical support and team leadership role
Type: Full-time

Stripe

Technical Account Manager Dublin
Skills & Focus: Gold Standard Experience, operation solutions, user relationships, client-facing, troubleshooting skills, APIs, SQL, project management, Postman, payments industry
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use…
Experience: Minimum 5 years experience in enterprise level client-facing work

Gong

Customer Support Engineer Dublin
Skills & Focus: Customer Support, Troubleshooting, Zendesk, Technical Issues, B2B SaaS, SQL, Cloud Infrastructure, Process Improvement, Technical Knowledge, Mentorship
About the Company: Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and busine…
Experience: 5-10+ years in technical support, product support, or developer support roles.
Type: Full-time
Benefits: Gong believes in offering competitive compensation and benefits tailored to the local region.

Servicenow

Staff Performance Support Consultant (Escalations Engineering) Dublin
Skills & Focus: technical support, software development, performance load testing, JavaScript, Python, relational databases, problem-solving, communication skills, ITSM, cloud/SaaS
About the Company: At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world cannot wait, and we innovate i…
Experience: 7+ Years of Progressive experience in technical support, software development, performance load testing or professional services
Type: Full-time
Benefits: highly competitive base salaries, generous holiday allowances, bonus scheme, stock options, and flexible working arrang…

Dbt Labs

Customer Solutions Architect Dublin
Skills & Focus: customer satisfaction, technical discussions, data challenges, remarks, analytics needs, SQL proficiency, customer loyalty, post-sales role, live demos, product discussions
About the Company: Since 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. We've pioneered the practice of analytics engineer…
Experience: 2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
Salary: €85,000 - €103,000 EUR
Type: Hybrid
Benefits: Unlimited vacation time, 401k plan with 3% company contribution, comprehensive healthcare coverage, generous paid paren…

Whatnot

Customer Experience Team Lead Dublin
Skills & Focus: customer experience, support operations, KPI, operational excellence, analytical skills, data-driven, multichannels support, Zendesk, e-commerce, team leadership
About the Company: Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by…
Experience: 5+ years of support operations experience
Salary: €50,000/year to €70,000/year
Type: Full-time
Benefits: Flexible Time off Policy, Health Insurance options including Medical, Dental, Vision, Work From Home Support, Care bene…

Stripe

Enterprise Support Specialist Dublin
Skills & Focus: troubleshooting, user support, escalation management, communication skills, analytical thinking, customer service, problem solving, project management, technical products, support experience
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…

Meta

Head of WhatsApp Support Operations Dublin
Skills & Focus: operations, customer support, strategy, innovation, leadership, KPI's, mentorship, product strategy, global operations, team development
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 10+ years of experience in Customer Support, Operations or Strategy
Type: Full Time

Vanta

Technical Support Specialist Dublin
Skills & Focus: technical support, SaaS, cloud providers, troubleshooting, APIs, Networking, Datadog, log management, customer experience, documentation
About the Company: Vanta's mission is to secure the internet and protect consumer data. We empower companies to practice better security and prove it with ease.
Experience: 4+ years of technical customer support experience in a SaaS/Tech space.
Type: Full-time
Benefits: 100% covered medical, dental, and vision benefits; 16 weeks paid parental leave; health & wellness stipend; remote work…

Crusoe

Customer Success Engineer Dublin
Skills & Focus: Customer Support, Technical Support, Cloud Technologies, HPC Knowledge, Linux Proficiency, Version Control, Automation Skills, Problem-Solving Abilities, Collaboration, Passion for Sustainability
About the Company: Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated, purpose-built AI infrastructure solution…
Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
Salary: Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities.
Type: Full-time
Benefits: Crusoe offers a competitive benefits package including pension contributions, private health and dental insurance, inco…

Datadog

Director, Technical Support Engineering Dublin
Skills & Focus: Technical Support Engineering, people management, mentorship, cross-functional collaboration, performance management, hiring, onboarding, process improvement, analytics, customer-centric
About the Company: Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in t…
Type: Full-time
Benefits: Generous and competitive global New hire stock equity (RSUs) and employee stock purchase plan, Continuous career develo…

Meta

Business Support Engineer Dublin
Skills & Focus: Business Partnerships, Technical Support, Cloud Based APIs, API Development, Software Deployment, Integrations, Customer Service, Problem Solving, Cross Functional, Technical Documentation
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: Proven experience as a Support Engineer, Service Engineer, or similar.
Type: Full Time
Business Support Engineer Dublin
Skills & Focus: technical support, business partners, cloud-based APIs, integration support, full-stack development, API development, technical documentation, problem-solving, cross-functional teams, customer service
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses.
Experience: Proven experience as a Support Engineer, Service Engineer, or similar.
Type: Full Time

Servicenow

Staff Performance Support Consultant (Escalations Engineering) Dublin
Skills & Focus: performance support, escalations engineering, technical issues, troubleshooting, consulting skills, Java, JavaScript, Java Virtual Machines, database performance, cross-functional teams
Type: Full-time
Benefits: Generous holiday allowances, bonus scheme, stock options, and flexible working arrangements.

Front

Technical Support Engineer Dublin
Skills & Focus: Technical Support, Customer Experience, Product Capabilities, SQL, HTML, REST, MySQL, Cross-platform, Troubleshooting, On-call
About the Company: Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where …
Salary: Competitive salary
Type: Full time
Benefits: Equity, Fully covered private health insurance, Paid parental leave, Generous paid time off, Mental health support, Fam…

Google

Customer and Partner Solutions Engineer III, gTech Dublin
Skills & Focus: customer solutions, technical troubleshooting, programming languages, web technologies, databases, data analysis, scripting, project management, collaboration, automation
About the Company: Google creates products and services that make the world a better place, bringing them to life through technical skill, product expertise, and a thorough under…
Experience: 3 years
Salary: $123,000-$176,000 + bonus + equity + benefits
Type: Full-time
Benefits: Comprehensive benefits including bonus, equity, and work location adjustments

Strava

Technical Support Representative Dublin
Skills & Focus: technical support, customer support, troubleshooting, GPS data, activity analysis, Zendesk, JIRA, fitness devices, community management, cross-functional collaboration
About the Company: Strava is the app for active people. With over 150 million athletes in more than 190 countries, it’s more than tracking workouts—it’s where connection, motivat…
Experience: 3+ years of experience in a technical support role
Salary: €38,000 - €45,000
Type: Hybrid
Benefits: Market-based pay, with equity and benefits options

Notion

Premium Support Agent Dublin
Skills & Focus: B2B, technical support, customer lifecycle management, REST APIs, troubleshooting, onboarding, product adoption, enterprise customers, documentation, strategic account management
About the Company: Notion is on a mission to make it possible for every person, team, and company to tailor their software to solve any problem and take on any challenge. They fo…
Experience: 10+ years

Tinder

Global Escalations Specialist Dublin
Skills & Focus: Global Escalations, Member Experience, Trust & Safety, support policy, safety issues, abuse, bugs, app functionality, Community Guidelines, Terms of Service
About the Company: Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing.

Stripe

Enterprise Support Specialist Dublin
Skills & Focus: troubleshooting, user issues, best-in-class support, escalation management, business critical incidents, user experience, data analysis, stakeholder relationships, technical tools, proactive communication
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: Experience with managing relationships with large, complex stakeholders, technical aptitude, data analysis.
Type: Full-time
Benefits: Work willingly at least two weekend days per quarter, and two holiday days per year with a weekday off of your choosing…

Sap

Deal Incubation Support Specialist Dublin
Skills & Focus: deal processing, sales support, transactional issues, cross-functional coordination, customer success, process improvement, quote approval, stakeholder liaison, agile environment, problem-solving
About the Company: SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience manag…
Experience: 1-2 years of professional working experience required.
Type: Full Time
Benefits: A highly collaborative team environment, recognition for contributions, learning and development opportunities, and a v…

Crusoe

Senior Customer Success Engineer Dublin
Skills & Focus: Customer Support, Technical Support, Cloud Technologies, Troubleshooting, Linux, Kubernetes, Git, Public Cloud, HPC, Collaboration
About the Company: Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated, purpose-built AI infrastructure solution…
Experience: 5+ years of experience in a customer support role
Type: Full time
Benefits: Crusoe offers a competitive benefits package designed to support financial security, health, and overall well-being, in…

Notion

Billing Support Specialist Dublin
Skills & Focus: billing support, customer service, payment discrepancies, SaaS, technical issues, collaborate, KPI reporting, knowledge base documentation, problem-solving, communication skills
About the Company: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. …
Experience: 5+ years of experience in technical support or customer service, preferably within SaaS or fintech.
Type: Full-time

Intercom

Technical Support Engineer Dublin
Skills & Focus: customer support, troubleshooting, technical issues, web development, APIs, communication skills, problem-solving, customer experience, collaboration, efficiency
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 1-2 years of technical support experience
Type: Hybrid
Benefits: Competitive salary and equity in a fast-growing start-up, pension scheme & match up to 4%, life assurance, comprehensiv…

Datadog

Premier Support Engineer 2 Dublin
Skills & Focus: technical support, SaaS, customer experience, cloud monitoring, infrastructure, documentation, customer relationships, Linux, multi-channel, team collaboration
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 2+ years of related experience
Benefits: Generous global benefits, new hire stock equity (RSUs) and employee stock purchase plan (ESPP), continuous professional…

Google

Technical Solutions Engineer, Compute (English, Mandarin) Dublin
Skills & Focus: Debugging, Networking, System Administration, Technical Support, Cloud Solutions, Machine Learning, Kubernetes, Oracle, SAP, Customer Advocacy
Experience: 4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues

Notion

Technical Support Specialist Dublin
Skills & Focus: technical support, enterprise customers, troubleshooting, Single Sign-On (SSO), REST APIs, Windows, macOS, collaboration, API testing, customer engagement
About the Company: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. …
Experience: At least 3-5 years of experience in technical support, technical account management, or a similar role.
Type: Full-time

Servicenow

Senior Technical Support Engineer - Performance Dublin
Skills & Focus: Technical Support, Performance, AI, Relational Databases, Java, Scripting Languages, Unix/Linux, Web Applications, Networking, Customer Service
About the Company: ServiceNow, founded in 2004 by Fred Luddy in San Diego, California, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customer…
Type: Flexible

Intercom

Customer Support Team Lead Dublin
Skills & Focus: customer service, AI, support team, SaaS, leadership, technical support, customer satisfaction, communication, team culture, flexibility
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 4+ years in a customer support/service capacity; 3 years in a role managing a team
Salary: Competitive salary and equity in a fast-growing start-up
Type: Full-time
Benefits: Pension scheme, comprehensive health and dental insurance, flexible paid time off, paid maternity and paternity leave, …

Klaviyo

SMS Deliverability Specialist Dublin
Skills & Focus: SMS Deliverability, technical support, data issues, customer support, troubleshooting, best practices, cross-functional teams, project management, Excel expertise, communication skills
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Experience: 2-3 years
Salary: €56.000 - €84.000 EUR
Benefits: Participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles…

Pure Storage

Escalation Engineer Dublin
Skills & Focus: customer support, technical troubleshooting, AWS, Linux, VMware, REST API, networking protocols, escalations, mentoring, customer first
About the Company: Pure Storage is reshaping the data storage industry and is recognized for excellent quality customer service.
Experience: Minimum six years of experience in customer-facing, technical support work
Benefits: Flexible time off, wellness resources, company-sponsored team events

Salesforce

Software Engineering SMTS Dublin
Skills & Focus: Java, API, Debugging, Troubleshooting, Customer Support, Web Technologies, Relational Databases, Mentoring, Technical Skills, Cross-functional
About the Company: At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 200,000+ companies who demand high quality, respon…
Experience: Minimum of 5 years of relevant technical experience
Type: Full time
Benefits: Salesforce benefits include equal pay, employee resource groups, inclusive benefits, and more.

Servicenow

Support Engineer Dublin
Skills & Focus: technical support, customer support, ServiceNow, troubleshooting, collaborative, creative problem solving, diagnostic tools, communication, time management, customer service
Benefits: Shift differential paid for rotational shifts, including weekends.

Stripe

User Experience Assurance Team Member Dublin
Skills & Focus: User Experience, Product Quality, APIs, Customer Success Engineer, Technical Consultant, Integration Engineer, B2B Product, Problem Solving, Debugging, Collaboration
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use…
Experience: At least 4+ years of experience as a customer success engineer, integration engineer, solution architect, technical consultant, or product engineering role.

Vanta

Technical Support Specialist Dublin
Skills & Focus: technical support, SaaS, customer inquiries, troubleshooting, APIs, Networking, cloud providers, Datadog, documentation, team collaboration
About the Company: Vanta helps companies to improve and prove their security through a leading Trust Management Platform.
Experience: 4+ years of technical customer support experience in a SaaS/Tech space.
Type: Full-time
Benefits: 100% covered medical, dental, and vision benefits with dependents coverage; 16 weeks paid parental leave; health & well…

Klaviyo

Customer Support Specialist (Product Expert) Dublin
Skills & Focus: customer support, product knowledge, communication skills, problem solving, technical support, email marketing, e-commerce, Zendesk, HTML, Javascript
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Experience: Experience using: Zendesk (or similar ticketing systems), G-Suite; Strong understanding of/ experience in APIs and integrations; Experience in DNS, IPs and other networking concepts a bonus.
Salary: €40.000 - €60.000 EUR
Type: Full-time
Benefits: Comprehensive range of health, welfare, and wellbeing benefits