36 Customer Success Management jobs in Dublin.

Hiring now: Vp Of Customer Exp Cx @ Learnupon, Commercial Relationship M @ Intercom, Enterprise Customer Succe @ Wix, Strategic Prod Consultant @ Procore, Mgr Success Hub @ Servicenow, Customer Success Mgr Fren @ Salesforce, Customer Success Mgr @ Klaviyo, Strategic Customer Succes @ Udemy, Customer Support Mgr @ Procore Te, Customer Success Mgr @ Brightflag.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (19) SaaS (9) customer success (6) product adoption (5) Retention (4) Onboarding (4) account management (4) Customer Experience (3) Leadership (3) Data-driven (3)

📍 Locations

Dublin (36)
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Learnupon

VP of Customer Experience (CX) Dublin
Skills & Focus: Customer Experience, Retention, Revenue Growth, Customer Journey, Leadership, Cross-functional, Data-driven, Customer satisfaction, SaaS, Customer lifecycle management
About the Company: LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all t…
Experience: At least 10 years' Customer-focused leadership experience with broad experience across all CX disciplines.
Type: Hybrid
Benefits: Competitive compensation package and company ESOP. Employer-Contributed Pension/401k. Private health insurance. 25 days…

Intercom

Commercial Relationship Manager Dublin
Skills & Focus: customer service, B2B sales, net growth, SaaS, expansion opportunities, renewal process, Command of the Message, forecasting, CSM, Sales Engineer
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 2-3 years experience in a B2B closing role, 2+ years of SaaS experience
Type: Full-time
Benefits: Competitive salary and equity, lunch and snacks, pension scheme, health and dental insurance, flexible paid time off, p…

Wix

Enterprise Customer Success Manager Dublin
Skills & Focus: Customer Success, Enterprise Accounts, Onboarding, Web Development, Business Reviews, Feature Engagement, Customer Health, Growth Opportunities, Renewal Process, Voice of the Customer

Procore

Strategic Product Consultant, SMB Dublin
Skills & Focus: Strategic Product Consultant, Customer Success, Onboarding, Training, Mentoring, Construction Industry, Consultation, Software Training, Client Engagement, Procore
Experience: 2 years in the construction industry preferred
Type: Full-time

Servicenow

Manager, Success Hub Dublin
Skills & Focus: Customer Success, Coaching, Team Leadership, Technical Health, Product Adoption, Client Renewals, Customer Engagement, Digital Technologies, AI Technologies, Operational Management

Salesforce

Customer Success Manager, French Speaking Dublin
Skills & Focus: Customer Success, Technical Customer Success, SaaS, Digital Marketing, E-Commerce, Salesforce, Marketing Cloud, Commerce Cloud, Customer Advocacy, Cross-functional teams
About the Company: Salesforce is a customer relationship management (CRM) platform for businesses that helps companies manage their sales and customer service needs.
Experience: Proven experience in Digital Marketing and E-Commerce environments.
Type: Full time

Klaviyo

Customer Success Manager Dublin
Skills & Focus: customer success, email marketing, SMS marketing, data-driven, engagement strategies, Gainsight, salesforce, project management, problem solving, communication skills
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Experience: 2+ years of customer-facing experience
Salary: €44.800 — €67.200 EUR
Type: Full-time
Benefits: competitive benefits and perquisites, subject to company policy and applicable law

Udemy

Strategic Customer Success Manager Dublin
Skills & Focus: Customer Success, B2B SaaS, Account Management, Customer Retention, Stakeholder Engagement, Onboarding Process, Account Expansion, Cross-functional Collaboration, Data Insights, Relationship Management
About the Company: At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped o…
Experience: 7-8 years of experience in B2B SaaS customer success, account management, or consulting.
Type: Hybrid

Servicenow

Customer Success Advocate Dublin
Skills & Focus: customer outcomes, technical health, Success Plays, customer success stories, product adoption, escalated client issues, business outcomes, ServiceNow, guidance, portfolio management

Klaviyo

Partner Success Manager Dublin
Skills & Focus: customer success, agency partners, coaching, SaaS, marketing automation, ecommerce, strategic guidance, communication skills, project management, adaptability
About the Company: Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable.
Experience: 2+ years CSM experience managing client relationships
Salary: €59.200 - €88.800 EUR
Type: Full-time
Benefits: Total compensation includes base salary, annual cash bonus plan, equity, and comprehensive range of health and wellbein…

Intercom

Customer Success Manager (CSM) Dublin
Skills & Focus: customer success, SaaS, adoption strategies, churn mitigation, trusted advisor, customer engagement, value realization, stakeholder management, solution expertise, executive level relationships
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 5+ years
Type: Full-time
Benefits: Competitive salary, equity, lunch, snacks, health insurance, pension scheme, open vacation policy, parental leave, cycl…

Procore Technologies

Customer Support Manager Dublin
Skills & Focus: Customer Support, SaaS, Team Leadership, Communication Skills, CRM Systems, Performance Metrics, Process Improvement, Coaching, Employee Satisfaction, Multilingual Team
About the Company: Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficientl…
Experience: 3+ years of experience in a customer support or technical support team
Type: Hybrid

Brightflag

Customer Success Manager Dublin
Skills & Focus: Customer Success Manager, high-touch relationships, SaaS company, trusted advisor, business objectives, data insights, product expert, Executive Business Reviews, blockers to client success, health checks
About the Company: One of the fastest-growing tech startups in the legal world, on a mission to transform legal operations with patented AI-powered software and a best-in-class C…
Experience: 3-5 years in a CSM role at a SaaS company
Salary: £103,750 OTE
Type: Full-time
Benefits: 25 days PTO + 4 company ‘Reset’ days, comprehensive health insurance, learning subsidy, flexible work location and patt…

Notion

Customer Success Manager Dublin
Skills & Focus: Customer Success, Account Management, Onboarding, Training, Outreach campaigns, Product ambassador, Customer engagement, Strategic customers, Sales partnership, Adaptability
About the Company: At Notion, we want to change the way people interact with software by focusing on design and craft. We have been growing since 2016, serving large organization…
Experience: 3+ years in Customer Success or Account Management at a fast-growing software company
Type: Full-time

Expeditors

Customer Retention & Development Manager Dublin
Skills & Focus: Customer Retention, Business Development, Revenue Growth, Product Management, Market Analysis, Sales Strategy, Customer Relationships, Performance Metrics, CRM Usage, Coaching and Mentoring

Datadog

Customer Success Associate Dublin
Skills & Focus: Customer Success, account management, customer retention, sales cycle, strategic relationships, customer experience, usage trends, technical support, collaboration, professional development
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 0-2 years
Benefits: Best-in-breed onboarding, sales training in MEDDIC and Command of the Message, inclusive company culture, career pathin…

Gong

Customer Success Manager (CSM) Dublin
Skills & Focus: customer relationships, cross-selling, customer success, B2B SaaS, account management, retention, portfolio management, onboarding, quarterly metrics, strategic advisor
About the Company: Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growt…
Experience: 3+ years of relevant work, specifically in B2B SaaS in a Customer Success, Account Management or Account Executive role
Type: Full-time
Benefits: Competitive compensation and benefits tailored to the local region.

Sojern

Client Success Associate, Onboarding Dublin
Skills & Focus: onboarding, campaign launch, customer communication, support tickets, client relationships, renewals, upsells, KPI, data-driven decision making, advertising industry
About the Company: At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that …
Experience: 1-3 years relevant work experience
Benefits: Competitive compensation packages, stock options, paid time to volunteer, flexi-Friday benefit, hybrid or remote work o…

Datadog

Manager 2, Technical Enablement Management Dublin
Skills & Focus: Technical Enablement, Customer Success, Training, Cloud, AWS, Azure, GCP, Mentorship, Sales, Process Improvements
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Type: Remote
Benefits: Best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy program, new hire stock equity …

Intuit

Customer Success Manager Dublin
Skills & Focus: Customer Success, Operations, Experience Management, Customer Experience, Management, Delivery, Retention, Strategy, Programs, Insights
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …

Klaviyo

Manager, Customer Onboarding Dublin
Skills & Focus: Onboarding, Customer success, Team management, Data analytics, Process improvement, Risk assessment, Customer sentiment, Professional growth, Collaboration, SaaS
About the Company: Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable like never before. They aim to nurture personalized experie…
Experience: 2+ years managing at least 4 team members or team leads, in a Customer Success Team (CSM or Onboarding/Implementation Specialists) for a high-growth SaaS company.
Salary: €76.000 - €114.000 EUR
Benefits: Competitive benefits and perquisites, subject to company policy and applicable law.

Salesforce

Success Architect Service Cloud Dublin
Skills & Focus: Solution Design, Architecture, Salesforce, Service Cloud, Technical Governance, Customer Success, Implementation, Data Management, Integration, Communication
About the Company: Salesforce is a leading customer relationship management (CRM) platform that provides cloud-based applications for sales and customer service.
Experience: 5+ years of experience in software, system, or enterprise architecture.
Type: Full time

Stripe

Customer Success Manager Dublin
Skills & Focus: customer success, enterprise customers, post-sales lifecycle, payments insights, account management, business reviews, product adoption, customer satisfaction, analytical skills, technical conversations
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 4+ years in a client-facing role ideally in enterprise relationship management
Type: Full-time

Servicenow

Customer Success Manager - Italian speaker Dublin
Skills & Focus: Customer Success, AI-powered tools, business outcomes, product adoption, escalated client issues, service integration, collaborative work, technical health, customer engagement, prescriptive guidance
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelli…
Experience: 5+ years

Salesforce

Customer Success Manager, Spanish speaking Dublin
Skills & Focus: Customer Success, Salesforce, Cloud specialization, Consulting skills, Business value, Stakeholder management, Digital journey, Organizational strategy, Risk mitigation, Trusted Advisor
About the Company: Salesforce is a global leader in Customer Relationship Management (CRM), helping companies connect with their customers in a whole new way.
Experience: 7-10 years
Type: Full time
Benefits: Well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Wayflyer

Director of Global Customer Success Dublin
Skills & Focus: Customer Success, Retention, Expansion, Leadership, E-commerce, Cross-functional, Data-driven, Team Culture, Stakeholder Management, Fintech
About the Company: Wayflyer is a capital provider that empowers consumer brands to reach their growth potential. They're known for their fast financing solutions that enable comp…
Experience: 10+ years in Customer Success, Account Management, or Sales, with 5+ years in leadership roles.
Type: Full-time
Benefits: Work remotely abroad for up to 60 days a year, Employee assistance programme, Private healthcare, life and critical ill…

Vectra

Director of Customer Success, EMEA Dublin
Skills & Focus: Customer Success, Retention, Customer Experience, Data-driven, Cybersecurity, Team Management, Collaboration, Customer Relationships, Reporting, Leadership
About the Company: Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal acro…
Experience: 10+ years of experience in customer facing roles with enterprise class software, at least 5 years in a Customer Success role; 4+ years in a management role (direct reports), second line management experience preferable.
Benefits: Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health …

Servicenow

Customer Success Manager Dublin
Skills & Focus: Customer Success, advocate, portfolio, business outcomes, adoption, usage, best practices, technical health, product adoption, client issues

Intercom

Strategic Customer Success Manager Dublin
Skills & Focus: customer success, account management, SaaS, customer journey, product adoption, relationship building, churn mitigation, growth opportunities, trusted advisor, AI products
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 8+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
Type: Full-time
Benefits: Competitive salary and equity, regular compensation reviews, pension scheme, health and dental insurance, flexible paid…

Salesforce

Success Architect-Sales Cloud Dublin
Skills & Focus: Customer Success, Solution Design, Sales Cloud, Technical Architecture, Optimization, Application Lifecycle Management, Scalability, Security, Integration, Customer Engagement
About the Company: Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transf…
Type: Full time

Notion

Customer Success Manager Dublin
Skills & Focus: Customer Success, fast growing software company, adaptable, growth mindset, top performer, problem solving, SaaS products, user communities, training users, Notion
About the Company: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. …
Experience: 3+ years
Type: Full-time

Sap

Customer Success Partner Advisor - Renewal Specialist Dublin
Skills & Focus: Customer Success, Renewal, Client Relationship Management, Negotiation, Forecasting, CRM, Problem Solver, Time Management, Organizational Skills, Collaboration
About the Company: SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience manag…
Experience: Proven experience in customer-facing roles, such as Customer Success, Account Management, or Sales.
Type: Regular Full Time
Benefits: A variety of benefit options for you to choose from.

Fiserv, Inc.

Client Experience Manager Dublin
Skills & Focus: Customer Experience Management, Voice of the Customer Programme, NPS, customer interactions, cross-functional collaboration, customer service standards, customer satisfaction, retention, loyalty, financial services regulation
About the Company: Fiserv is a global leader in Fintech and payments, moving money and information in a way that moves the world. They connect financial institutions, corporation…
Experience: Five plus years of professional work experience in comparable positions.

Google

Customer Onboarding Strategist, Global Customer Solutions (English, Turkish) Dublin
Skills & Focus: Customer Onboarding, Advertising, Consultative Sales, Business Development, Client Relationship Management, Google Ads, Data Analysis, Business Goals, Performance Goals, Market Analysis
About the Company: Google is a global technology company that specializes in Internet-related services and products, including search engines, online advertising technologies, cl…
Experience: 2 years
Type: Full-time

Asana

Digital Customer Success Lead Dublin
Skills & Focus: Digital customer success management, Customer journey orchestration, Customer experience, Multi-channel strategy, Data-driven decision making, Customer engagement, Cross-functional collaboration, KPI monitoring, Digital engagement strategies, Content creation
About the Company: Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most …
Experience: Minimum of 5 years
Salary: €119,000 - €135,000
Type: Full-time
Benefits: Mental health, wellness & fitness benefits; Career coaching & support; Inclusive family building benefits; Long-term sa…

Notion

Customer Success Manager Dublin
Skills & Focus: Customer Success, training, onboarding, adoption, utilization, growth, collaboration, knowledge base, stakeholder management, SaaS
About the Company: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. …
Experience: 3+ years experience in Customer Success
Type: Full-time