42 Technical And Product Support jobs in Chicago.

Hiring now: Hvacr Technical Support @ Parts Town, Technical Consultantservi @ Servicenow, B2B Customer Support Spec @ Shorr Pack, Prod Support Consultant I @ Google, Technical Support Analyst @ Fidessa Pa, Trade Spec Ii @ Lessen, Technical Support Engr @ Adyen, Escalation Management Rol @ Braze, Client Technical Support @ Interactiv, Mgr Customer Support @ Rewards Ne.Explore more at jobswithgpt.com.

🔥 Skills

technical support (12) troubleshooting (12) problem-solving (12) customer support (9) SQL (7) customer service (6) communication skills (6) Customer Support (5) communication (4) documentation (4)

đź“Ť Locations

Chicago (35) Addison (3) Schaumburg (2) Aurora (1) Morton Grove (1)
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Parts Town

HVAC-R Technical Support Addison
Skills & Focus: customer service, technical support, HVAC, refrigeration, electric appliance, troubleshooting, communication, collaboration, fast-paced, problem-solving
About the Company: Parts Town is the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts.
Experience: Experience in electric/gas appliance repair, refrigeration, or HVAC.
Salary: $23.01 – $30.78 hourly
Type: Hybrid Work Schedule
Benefits: Comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance pro…
Commercial Kitchen Equipment Technical Support Addison
Skills & Focus: technical support, customer service, troubleshooting, electric appliance repair, gas appliance repair, HVAC, communication, multitasking, problem-solving, team collaboration
About the Company: As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently.
Experience: Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
Salary: $23.01 – 30.78 hourly
Type: Hybrid Work Schedule
Benefits: Comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance pro…

Servicenow

Technical Consultant-ServiceNow Product Knowledge-Customer Service Management (… Addison
Skills & Focus: Technical Consultant, ServiceNow, Customer Service Management, AI integration, Consulting experience, Business process, Implementation design, User stories, Agile Development, Customer-centric
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Experience: At least 8 years of consulting experience for complex, global organizations
Type: Full-time

Shorr Packaging Corporation

B2B Customer Support Specialist Aurora
Skills & Focus: Customer Support, B2B, Problem Resolution, CRM, Customer Experience, Sales Support, Inventory Management, Time Management, Cross-Functional Collaboration, ERP
About the Company: Together, We Own it! Shorr Packaging provides a positive brand experience for existing and potential customers as a key liaison between Shorr and our valued cu…
Experience: 2 years of previous work experience in a Business to Business customer support related role
Salary: $24 - $28/hour plus targeted bonus
Type: Full-time
Benefits: Employee Stock Ownership Plan (ESOP), Comprehensive Employee Benefits, Competitive hourly rate plus targeted annual bon…

Google

Product Support Consultant III Chicago
Skills & Focus: customer support, technical troubleshooting, project management, analytics, problem-solving, stakeholder management, business analysis, ads products, communication skills, mentorship
About the Company: Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life.
Experience: 8 years in a technical project management or a customer-facing role
Salary: $137,000-$200,000 + bonus + equity + benefits
Type: Full-time
Benefits: Bonus, equity, benefits
Technical Solutions Consultant III, gTech Ads Chicago
Skills & Focus: customer support, technical troubleshooting, data analysis, Google Ads, product expertise, automation, problem solving, stakeholder communication, account management, product feedback
About the Company: Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support …
Experience: 3 years of experience coding in one or more programming languages (e.g., Java, Python, C++, etc.)
Salary: $123,000-$176,000
Type: Full-time
Benefits: Includes bonus, equity, and additional benefits.

Fidessa (Part Of The Ion Group)

Technical Support Analyst Chicago
Skills & Focus: Technical Support, Equities, Derivatives, Client Support, Product Management, Software Defects, Service Restoration, Capacity Planning, Business Continuity Testing, Technical Application Support
About the Company: The Americas Technical Support team at Fidessa provides technical application support to equities and derivatives customers and forms part of ION Markets globa…
Experience: up to 3 years
Type: Full-time
Benefits: growth culture with career track opportunities

Google

SA360 Product Support Consultant, gTech Ads Customer Support Chicago
Skills & Focus: customer experience, technical support, data analysis, problem solving, campaign management, Google Ads, cross-functional collaboration, stakeholder management, analytics, digital marketing
About the Company: Google is known for its search engine, online advertising technologies, cloud computing, software, and hardware.
Experience: 5 years of experience in a project/program management, consulting, or client facing role.
Salary: $110,000-$157,000
Type: Full-time
Benefits: Bonus, equity, benefits, and a supportive work environment.

Lessen

Trade Specialist II Chicago
Skills & Focus: customer support, vendor support, client relationships, trade specialty, complex issues, daily challenges, project estimates, real time project progress, renovations, maintenance
About the Company: Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashbo…

Adyen

Technical Support Engineer Chicago
Skills & Focus: customer service, merchant support, technical processes, SQL, HTML, JavaScript, PHP, Java, Scripting, problem-solving
About the Company: Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technolo…
Salary: $80,000 - $110,000
Type: Full-time

Braze

Escalation Management Role Chicago
Skills & Focus: escalation management, customer satisfaction, cross-functional collaboration, continuous improvement, data-driven, technical communication, problem-solving, SaaS infrastructure, process improvement, customer loyalty
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 10+ years of experience in escalation management, program management, operations, or technical support escalations
Salary: $117,400.00 - $143,500.00/year (OTE $130,400.00 - $159,400.00/year)
Type: Full-time
Benefits: Competitive compensation, equity grants, retirement plans, flexible paid time off, comprehensive medical benefits, fami…

Interactive Brokers Group, Inc.

Client Technical Support Chicago
Skills & Focus: client support, technical support, troubleshooting, Windows, macOS, software support, communication skills, support ticketing systems, adaptable, financial products
About the Company: Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. W…
Experience: 1+ years in a client-facing support role; 1+ years of experience working with Windows and Mac, software support, connectivity support
Salary: Competitive salary, annual performance-based bonus and stock grant
Type: Hybrid (3 days in the office / 2 days remote)
Benefits: Competitive salary, annual performance-based bonus and stock grant; Retirement plan 401(k) with a competitive company m…

Rewards Network

Manager, Customer Support Chicago
Skills & Focus: customer support, team performance, KPI management, quality assurance, training programs, escalated customer complaints, technical solutions, member services, leadership experience, CRM software
About the Company: For 40 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketin…
Experience: 5+ years of member, customer, or client facing experience; 2+ years of leadership experience in a call center environment
Salary: $75,000-$90,000
Type: Full-time
Benefits: Comprehensive benefits package, including competitive paid time off, 401(k) plan with company match, medical plan optio…

Northwestern Medicine

Application Analyst Chicago
Skills & Focus: Application Support, System Maintenance, Customer Service Level Agreements, Quality Assurance Standards, Software Functionality, Process Integration, Problem Determination, Infrastructure Support, Application Documentation, Diagnostic Skills
About the Company: Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care. We are committed to supporting the relentless purs…

Brainlab

Remote Support Specialist Chicago
Skills & Focus: remote support, Oncology, Surgery Business products, clinical workflows, troubleshooting, customer satisfaction, Salesforce, treatment assistance, issues resolution, product information
Salary: 55-75k

Gong

Customer Support Engineer Chicago
Skills & Focus: Customer Support, Technical Issues, Zendesk, B2B SaaS, SQL, Troubleshooting, Integrations, Customer Experience, Process Improvement, Collaboration
About the Company: Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growt…
Experience: 5-10+ years in technical support, product support, or developer support roles
Salary: $88,000 - $98,000 USD
Type: Full-time
Benefits: Medical, dental, and vision plans; Wellbeing Fund; Mental Health benefits; 401(k); Education & learning stipend; Flexib…

Interactive Brokers Group, Inc.

Client Technical Support L1 Chicago
Skills & Focus: client support, technical support, troubleshooting, software issues, Windows support, Mac support, financial products, communication skills, analytical skills, problem-solving
About the Company: Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. W…
Experience: 1+ years in a client-facing support role, 1+ years of experience working with Windows and Mac, software support, connectivity support
Salary: Competitive salary, annual performance-based bonus and stock grant
Type: Hybrid (3 days in the office / 2 days remote)
Benefits: Competitive salary, annual performance-based bonus and stock grant, retirement plan 401(k) with a competitive company m…

Baxter

Sales Support Representative Chicago
Skills & Focus: Sales Support, Infusion Therapy, Customer Support, Order Assistance, Training, Cross-functional Team, Business Presentations, Customer Relationships, Medical Device, CRM
About the Company: Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medi…
Experience: 2+ years in field sales/field sales support role in the medical device field
Salary: $48,000 to $66,000
Type: Full-time
Benefits: Comprehensive benefits including healthcare insurance, 401K, Paid Time Off, Parental Leave, Employee Stock Purchase Plan

Bd

Field Service Engineer 1 Chicago
Skills & Focus: customer service, pharmacy automation, technical support, problem resolution, networking, mechanical aptitude, troubleshooting, field service, sales skills, collaboration
About the Company: BD is one of the largest global medical technology companies in the world, advancing the world of health™.
Experience: 3-5 years of experience in a field service role
Salary: $25.30 - $39.20 USD Hourly
Type: Full-Time
Benefits: A fleet vehicle, corporate credit card for travel and expenses, company issued laptop and phone, tool kit containing st…

Doubleverify

Account Manager Chicago
Skills & Focus: Client Support, Platform Guidance, Issue Resolution, Troubleshooting, Cross-Functional Collaboration, Customer-Centric, SaaS, Ticketing Systems, Analytical Skills, Communication Skills
About the Company: DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and …
Experience: 2+ years in account management, customer support, or a similar client-facing role.

Beyond Finance

Product Support Lead Chicago
Skills & Focus: product support, CRM tools, mentoring, user experience, strategic roadmap, quality assurance, troubleshooting, system monitoring, AWS services, ticketing platforms
About the Company: Beyond Finance helps everyday Americans escape the cycle of crippling debt through compassionate care and user-centric technology.
Experience: 8+ years in production or frontline support roles, 5+ years with orchestration and cloud computing technologies
Benefits: Considerable employer contributions for health, dental, and vision programs, generous PTO, paid holidays, and paid pare…

Stripe

Scaled Technical Account Manager Chicago
Skills & Focus: Technical Account Management, User Engagement, Operations, Data Analytics, SQL, Payments, Customer Advocacy, Portfolio Management, Collaboration, Technical Troubleshooting
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 2+ years of experience in operations or account management roles, preferably in payments, fintech, or a similarly fast-paced industry
Type: Full-time

Notable

Head of Customer Support & Maintenance Chicago
Skills & Focus: Customer Support, Maintenance, Process Optimization, Operational Excellence, Resource Allocation, Ticket Triage, CRM, Ticketing Systems, Healthcare Technology, Problem-Solving
About the Company: Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling…
Experience: 10+ years
Salary: $115K – $160K
Type: Full time
Benefits: Stock options, Medical, Dental, and Vision coverage, Health Savings Account with Employer Match, Company paid disabilit…

Google

gTech Ads Product Support Consultant Chicago
Skills & Focus: customer support, troubleshooting, account management, communication skills, stakeholder management, Google Ads, analytics, dashboard development, problem-solving, technical solutions
About the Company: Google creates products and services that make the world a better place. gTech Ads is responsible for all support and media and technical services for customer…
Experience: 5 years of experience in customer experience or customer-facing role.
Salary: $110,000-$157,000
Type: Full-time
Benefits: bonus + equity + benefits

Intercom

Technical Support Engineer Chicago
Skills & Focus: technical support, web development, customer communication, problem-solving, REST API, debugging, KPI, HTML, Javascript, customer experience
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 1-2 years of technical support experience
Salary: 83,000 - 96,000
Type: Hybrid
Benefits: Competitive salary, comprehensive medical, dental, and vision coverage, flexible paid time off policy, paid parental le…

Beyond Finance

Associate Product Support Engineer Chicago
Skills & Focus: CRM tools, SQL, programming languages, technical support, monitoring tools, customer service, ticketing platforms, troubleshooting, documentation, collaboration
About the Company: At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. T…
Type: Hybrid
Benefits: Considerable employer contributions for health, dental, and vision programs, Generous PTO, paid holidays, and paid pare…

Salesforce

Principal Technical Support Engineer Chicago
Skills & Focus: customer issues, troubleshooting, third-party APIs, knowledge base, MuleSoft, Debugging, API Management, Java, network issues, Cloud Infrastructure
Experience: 2 years with a Master's degree or 5 years with a Bachelor's degree
Salary: $148,949 - $183,500
Type: Full time
Benefits: Possible incentive compensation, equity, and benefits

Tempus

Customer Support Specialist Chicago
Skills & Focus: customer service, data science, client-facing, cross-functional, problem-solving, documentation, technical support, communication, organization, engagement
About the Company: At Tempus, we are committed to fostering a customer service culture rooted in servant-based leadership. Our team is dedicated to helping each other, advocating…
Experience: Bachelor's degree or 2+ years experience in a scientific setting
Salary: $60,000-$80,000 USD
Type: Full-time
Benefits: Full range of benefits including incentive compensation, restricted stock units, medical and other benefits

Synapticure

Support Specialist Chicago
Skills & Focus: support services, patients, caregivers, neurodegenerative diseases, clinical functions, administrative functions, communication, coordination, healthcare providers, tech-savvy
About the Company: Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support …

Lessen

Trade Specialist - HVAC Chicago
Skills & Focus: customer support, vendor support, client relationships, associate relationships, trade related, SME, complex issues, proactive resolution, daily challenges, HVAC
About the Company: Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and man…

Liferay, Inc.

Customer Support Engineer Chicago
Skills & Focus: Customer Support, B2B, Problem Solving, Documentation, Collaboration, Application Servers, Databases, Web Development, Communication Skills, Attention to Detail
About the Company: Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and A…
Experience: 1-2 years in business to business customer service
Type: Full-time
Benefits: Salary package w/ competitive benefits according to qualifications and experience, opportunities to grow professionally.

Stripe

Technical Account Manager Chicago
Skills & Focus: client-facing, enterprise, API, SQL, technical troubleshooting, business-level conversations, project management, organizational skills, client relationship management, process friction
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 5+ years experience in enterprise level client-facing work

Dv Trading

Trade Support Analyst Chicago
Skills & Focus: trading platforms, Linux environments, trade support, trading infrastructure, business initiatives, problem solving, on-boarding, automation, process improvement, TCP/IP and Multicast
About the Company: Founded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350 people operating throughout No…
Experience: Experience in a trade support role
Salary: $100,000-$125,000 + discretionary bonus eligibility
Type: Full-time
Benefits: Discretionary bonus eligibility, Medical, dental, and vision insurance, HSA, FSA, and Dependent Care Options, Employer …

Stripe

Product Support Specialist Chicago
Skills & Focus: user interaction, SQL, API, technical support, data analysis, customer satisfaction, troubleshooting, cross-functional, process optimization, continuous improvement
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use…
Experience: 1+ years of experience in a customer-facing product support role

Gong

Director of Technical Support Chicago
Skills & Focus: Operational Excellence, Team Management, Strategic Leadership, Cross-Functional Collaboration, Escalation Management, Technical Expertise, Customer-Centric Mindset, Data-Driven Approach, Problem-Solving Skills, Strong Communication
About the Company: Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growt…
Experience: 10+ years in technical support or customer support roles, ideally with 5+ years in Support leadership functions
Salary: $153,000 - $227,000 USD
Benefits: Medical, dental, and vision plans; Wellbeing Fund; Mental Health benefits; 401(k) program; Education & learning stipend…

Box

Customer/Product Support Specialist Chicago
Skills & Focus: Content Cloud, technical expert, product troubleshooting, customer-facing, SaaS, communication skills, ticketing systems, MS Office 365, mobile device management, problem-solving
About the Company: Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and le…
Experience: 2+ years experience in Customer/Product Support role
Salary: $48,000 — $61,000 USD
Type: Full-time
Benefits: healthcare benefits and additional Box Benefits + Perks

Lessen, Llc

Trade Specialist - Plumbing Chicago
Skills & Focus: customer support, vendor support, client relationships, trade specialist, plumbing, SME, complex issues, problem resolution, implementation, associate relationships
About the Company: Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and man…

Pure Storage

Designated Services Engineer (DSE) Chicago
Skills & Focus: technical support, cloud, Kubernetes, Docker, troubleshooting, customer engagement, incident ownership, DevOps tools, problem-solving, documentation
About the Company: Pure Storage is an innovative company fundamentally reshaping the data storage industry, celebrated for its growth and commitment to customer relationship buil…
Experience: Minimum 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts.
Salary: $115,000 - $173,000
Type: Full-time
Benefits: Flexible time off, wellness resources, and company-sponsored team events.

Self Financial

Application Support Engineer Chicago
Skills & Focus: Application Support Engineer, issue resolution, customer support, SQL, Linux CLI, FinTech, AWS, monitoring solutions, automated detection, documentation
About the Company: Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to …
Salary: $64,000-80,000/year
Type: Full-time
Benefits: Company equity in the form of Stock Options, Performance-based bonuses, Generous employer-paid health, vision and denta…

Truck Centers, Inc.

Customer Support Manager Morton Grove
Skills & Focus: customer support, relationship building, technical support, service inquiries, problem-solving, warranty expertise, customer engagement, market reach, communication skills, team collaboration
About the Company: Truck Centers, Inc. is seeking a Customer Support Manager to join our team in Morton, IL.
Type: Full-time

Paylocity

Lead Support Schaumburg
Skills & Focus: HR, Payroll, Benefits, Support, Team Lead, Coaching, Performance Management, Client Issues, Technical Resource, Training
About the Company: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The comp…
Experience: 2+ years in Payroll/HR Industry, 2+ years in technical/problem-solving client facing role
Salary: $59,600 - $85,100 /yr
Type: Full-time
Benefits: Medical, dental, vision, life, disability, 401(k) match, career development
Lead Support Schaumburg
Skills & Focus: Payroll, Benefits, HR, Technical Support, Client Facing, Supervisory, Coaching, Performance Management, Problem Solving, Team Leadership
About the Company: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, dedicated to modernizing the workforce through innovative technology a…
Experience: 2+ years in Payroll/HR Industry; 2+ years in a technical/problem-solving client facing role
Salary: $59,600 - $85,100 /yr
Type: Full-time
Benefits: Medical, dental, vision, life, disability, 401(k) match, career development opportunities