Last updated: 2025-05-04

68 Customer Success Manager jobs in Chicago.

Hiring now: Customer Engagement Mgr @ Servicenow, Scaled Customer Success M @ Intercom, Customer Enablement Mgr @ Asana, Customer Success Mgr @ Loop, Rvp Customer Success Mana @ Salesforce, National Client Growth An @ Infotrack, Customer Success Mgr @ Ogury, Renewals Mgr @ Reveal Car, Customer Success Mgr @ Patientiq, Customer Success Mgr @ Foursquare.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (30) customer success (18) SaaS (13) Onboarding (8) Project Management (7) leadership (7) Customer Satisfaction (6) account management (6) cross-functional collaboration (6) Account Management (6)

📍 Locations

Chicago (64) Addison (2) Elmhurst (1) Schaumburg (1)
🔍 Go to full job search

Servicenow

Customer Engagement Manager Addison
Skills & Focus: Customer Engagement, Project Management, Cross-functional Teams, Business Executives, Customer Experience, Updates, Strategic Initiatives, Value Proposition, Mentoring, Problem Solving
Manager, Success Centre Addison
Skills & Focus: Customer Success, AI, Leadership, Digital Transformation, Consulting, Software, Team Management, Customer Satisfaction, Strategic Direction, Product Adoption
About the Company: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …
Experience: Minimum 5 years in leadership roles at a high performing consulting/software company or equivalent
Type: Required in Office

Intercom

Scaled Customer Success Manager Chicago
Skills & Focus: customer success, product adoption, implementation projects, technology, engagement strategies, SaaS, customer relationships, team player, dynamic, communication
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 2+ years experience working in a customer-facing organization.
Salary: $104,063 - $120,938
Type: Full-time
Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation revi…

Asana

Customer Enablement Manager Chicago
Skills & Focus: customer enablement, adoption, program management, strategic consulting, collaborative leader, customer success, metrics, workflows, training content, stakeholder engagement
About the Company: Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most …
Experience: 6+ years of experience in customer enablement, learning and delivery, customer success, program management, or strategic consulting
Salary: $147,000 - $187,000
Type: Full-time
Benefits: Mental health, wellness & fitness benefits, Career coaching & support, Inclusive family building benefits, Long-term sa…

Loop

Customer Success Manager Chicago
Skills & Focus: customer success, strategic insights, data-driven, account management, logistics, supply chain, product adoption, customer retention, freight audit, cross-functional collaboration
About the Company: Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Loop’s modern audit and pay platform uses domain-driven AI to…
Experience: 2+ years of work experience in customer success, account management, operations, or sales in the logistics/transportation industry
Type: Full-time
Benefits: Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you; 401k plan; Unlimited PTO; Generous …

Salesforce

RVP, Customer Success Management – Data Cloud Chicago
Skills & Focus: Customer Success, management, leadership, strategy, team management, communication, talent management, market intelligence, customer feedback, performance indicators
About the Company: Salesforce is a cloud-based software company that provides customer relationship management service and applications focused on sales and customer service.
Experience: Possess a minimum of 8+ years in leadership roles with direct experience in customer success and team management.
Salary: $207,100 - $343,400
Type: Full-time
Benefits: Salesforce benefits include equal pay, employee resource groups, inclusive benefits.

Infotrack

National Client Growth and Retention Manager Chicago
Skills & Focus: Account Management, Customer Success, Revenue Growth, Client Retention, Customer Engagement, Upsell Strategies, Team Leadership, Relationship Management, Data-driven, Sales
About the Company: InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. They're global leaders in…
Experience: 3+ years in Account Management or Customer Success Leadership, ideally selling software to professional services buyers; 5+ years’ experience in Sales or Account Management.
Salary: $118,000 - $148,000 base pay
Type: Full-time
Benefits: 401(k) Match, Medical, Dental, & Vision Insurance - 85% of employee premiums are covered by InfoTrack, and 70% for your…

Ogury

Customer Success Manager Chicago
Skills & Focus: Customer Success, AdTech, Digital Advertising, Campaign Performance, Client Engagement, ROI, Client Satisfaction, Campaign Life Cycle, Hybrid Role, Team Collaboration
About the Company: Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targetin…
Experience: Passionate and results-driven with expertise in AdTech, digital advertising, and mobile campaigns.
Type: Full-time

Reveal Careers

Renewals Manager Chicago
Skills & Focus: Renewals Management, Customer Experience, Contract Negotiation, Salesforce, Retention Rates, Price Quotes, Forecasting, Communication Skills, Organizational Skills, Customer Success
Experience: Minimum five (5) years in a software Sales or Renewals Management role.

Patientiq

Customer Success Manager Chicago
Skills & Focus: Customer Success, B2B SaaS, Data Collection, Workflow Improvement, Client Retention, Quarterly Business Reviews, Cross-functional Collaboration, Product Feedback, Strategic Accounts, Healthcare Technology
About the Company: PatientIQ is building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patien…
Experience: 3+ years’ experience managing strategic customer accounts in a B2B SaaS environment
Type: Full-time
Benefits: Great Benefits - top-notch health, dental and vision insurance. Additional perks including 401K. Flexible Time Off.

Foursquare

Customer Success Manager Chicago
Skills & Focus: Customer Success, Campaign Support, Ad Tech, Client Services, Onboarding, Technical Solutions, Customer Satisfaction, Account Management, Data Analysis, Troubleshooting
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Comprehensive health insurance, 401(k) with company match, Equipment setup, Family Planning and Fertility…

Writer

Customer Architect Chicago
Skills & Focus: Customer Success, SaaS, Solutions Architect, APIs, Generative AI, Technical Account Management, Custom Templates, Business Outcomes, Collaboration, Problem Solving
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 5+ years of technical roles in SaaS including 3+ years of experience in solutions architect or technical account management role
Type: Full-time
Benefits: Generous PTO, plus company holidays; Medical, dental, and vision coverage; Paid parental leave (12 weeks); Fertility an…

Abridge

Partner Success Director, Commercial/Enterprise Accounts Chicago
Skills & Focus: Customer Success, Partner Management, Healthcare, Enterprise, Product Training, Clinician Satisfaction, Support, Customer Experience, Stakeholders, Growth
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversation…
Experience: 5+ years of experience working in or with enterprise health systems
Salary: $140K – $170K
Type: Full time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,…

Betterup

Enterprise Customer Success Manager Chicago
Skills & Focus: customer success, client service, strategic consulting, project management, relationship mastery, problem-solving, storytelling, value delivery, account health, leadership skills
About the Company: BetterUp is a company focused on human transformation, providing personal coaching and development for employees.
Salary: $94,000.00 – $162,000.00
Type: Full-time
Benefits: Access to BetterUp coaching, competitive compensation plan, flexible paid time off, learning and development stipend, c…

Draftwise

Senior Customer Success Manager Chicago
Skills & Focus: customer success, SaaS, stakeholder management, onboarding, customer engagement, retention, expansion, legal industry, machine learning, data analytics
About the Company: DraftWise is building an innovative knowledge platform for the legal industry. Our core product unlocks for the first time the years of historic legal contract…
Experience: 6+ years
Salary: $130K - $170K
Type: Full-time
Benefits: Flexible remote work, equity plan, competitive salary, private medical care, new laptop and work-from-home stipend, gen…

Betterup

Government Customer Success Manager Chicago
Skills & Focus: Customer Success, Project Management, Relationship Building, Strategic Consulting, Account Health, Value Delivery, Cross-functional Collaboration, Problem Solving, Public Sector, Stakeholder Management
About the Company: BetterUp is a company whose mission is human transformation, focusing on the employer/employee relationship and providing coaching and development experiences …
Salary: $107,000.00 – $161,000.00
Type: Full-time
Benefits: Access to BetterUp coaching; medical, dental, and vision insurance; flexible paid time off; learning and development st…

Salesforce

Tableau Customer Success Manager (TS/SCI) Chicago
Skills & Focus: Customer Success, Salesforce, Cloud, Technical Solutions, Project Leadership, Stakeholder Relationships, Government Processes, Problem-solving, Consulting, Technical Skills
About the Company: Salesforce is a global leader in customer relationship management (CRM) software, providing innovative solutions that help businesses connect with their custom…
Experience: Minimum of 8 years of work experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
Salary: $133,400 - $183,500
Type: Full-time
Benefits: Health benefits, Financial benefits and perks, Time off and leave policies, Parental benefits, Perks and discounts.

Intercom

Scale Relationship Manager Chicago
Skills & Focus: AI-driven customer service, customer growth, retention, upsell, cross-sell, sales pipeline, strategic territory plans, SaaS products, customer feedback, customer relationships
About the Company: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Experience: 2+ years selling SaaS products, ideally 1+ years in closing role
Salary: $101,000-$118,000
Type: Full-time
Benefits: Competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation revi…

Writer

Strategic Customer Success Manager Chicago
Skills & Focus: Customer Success, Client Relationship Management, Project Management, Retention, Gross and Net Dollar Retention, Stakeholder Engagement, Change Management, Content Marketing, Product Adoption, Analytics
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 7+ years in a CSM role focused on Fortune 50-100 accounts
Salary: Competitive compensation, company stock options and 401k
Type: Full-time
Benefits: Generous PTO, medical, dental, and vision coverage for you and your family, paid parental leave (12 weeks), fertility a…

Salesforce

Customer Success Manager / Senior Manager - Tableau Chicago
Skills & Focus: Customer Success, SaaS, Tableau, Technical guidance, Business objectives, Salesforce, Stakeholder relationships, Incident management, User adoption, Cross-functional teams
About the Company: Salesforce is a global leader in CRM, helping businesses of all sizes streamline their operations and improve customer relationships through innovative technol…
Experience: Minimum of 8 years work experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical Architecture.
Salary: $133,400 - $223,700
Type: Full time
Benefits: World-class enablement and training, exposure to executive thought leaders, clear path to promotion, weekly coaching, v…

Abridge

Partner Success Director, Commercial/Enterprise Accounts Chicago
Skills & Focus: customer success, enterprise accounts, healthcare ecosystem, clinician relationships, product training, support, customer expansion, communication skills, problem-solving, project management
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversation…
Experience: 5+ years of experience working in or with enterprise health systems
Salary: $140K – $170K
Type: Full-time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,…

Braze

Customer Success Manager Chicago
Skills & Focus: Customer Success Management, Client Renewals, Strategic Guidance, Feature Adoption, Customer Advocacy, Product Feedback, Project Management, Communication Skills, Customer Relationships, Technical Support
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 3-6 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Salary: $68,000 - $84,000/year (OTE $85,000 - $105,000/year)
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Gong

Manager of Sales Engineering Chicago
Skills & Focus: Sales Engineering, Revenue Growth, Customer Interactions, AI technology, Team Leadership, Collaboration, Process Development, Sales Operations, SaaS, Mentoring
About the Company: Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growt…
Experience: 6-12 years of relevant sales engineering experience
Salary: $200,000 - $220,000 USD
Type: Hybrid
Benefits: Medical, dental, and vision plans, wellbeing fund, mental health benefits, 401(k), education stipend, flexible vacation…

Culture Amp

Solutions Engineering Director Chicago
Skills & Focus: Solutions Engineering, Customer Engagement, Team Leadership, Performance Management, People Analytics, Technical Demos, Customer Success, Implementation, GTM Strategies, Customer Retention
About the Company: Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better worl…
Experience: 8+ years
Salary: $220,000 - $260,000 USD
Type: Full-time
Benefits: Employee Share Options Program, coaching and budgets for personal and professional development, wellbeing and coaching …

Vooma

Customer Success Manager Chicago
Skills & Focus: Customer Success, Implementation, Customer Relationships, Onboarding, Client Management, Data Analysis, Product Feedback, Growth Mindset, Service Orientation, Technical Aptitude
About the Company: Vooma is a high growth freight-tech startup building the best AI agents for the logistics industry. Our mission is to improve the efficiency and resiliency of …
Experience: Any (new grads ok)
Salary: $80 - $150
Type: Full-time
Benefits: Competitive compensation, Equity upside, Medical / dental / vision / 401k

Arrive Logistics

Client Success Associate Chicago
Skills & Focus: Operational Excellence, Client Success Associate, load building, scheduling appointments, tracking shipments, customer obsessed, efficient, proactive, solutions driven, collaborative environment
About the Company: Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success …
Type: Full-time

Stripe

Customer Success Manager Chicago
Skills & Focus: customer success, enterprise, payments, analytics, stakeholders, account management, business reviews, technical product, retention, growth
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product

Braze

Customer Success Manager Chicago
Skills & Focus: Customer Success, Client Renewals, Retention Targets, Customer Experience, Feature Adoption, Customer Relationships, Product Feedback, Education for Customers, Project Management, Communication Skills
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 2-5 years
Salary: $83,000 - $94,600/year
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Salesforce

Consumption Lead, Mulesoft Chicago
Skills & Focus: Mulesoft, account growth, customer success, technical expertise, stakeholder management, business planning, data-driven strategies, customer outcomes, commerce capabilities, enterprise accounts
About the Company: Salesforce is a global leader in customer relationship management software.
Experience: 7+ years experience of applicable sales/customer success experience
Salary: $143,850 - $261,170
Type: Full-time

Reveal Careers

Customer Success Associate Chicago
Skills & Focus: Customer Success, eDiscovery, LegalTech, Customer Support, Client Service, Technical Support, Onboarding, Account Management, Project Management, Communication
Experience: 2+ years
Type: Full-time

Tempus

Customer Success Manager Chicago
Skills & Focus: customer success, team leadership, client-facing interactions, performance metrics, issue resolution, scientific techniques, customer loyalty, data delivery, KPI implementation, cross-functional collaboration
About the Company: At Tempus, we are committed to fostering a customer service culture rooted in servant-based leadership. Our team is dedicated to helping each other, advocating…
Experience: 5+ years experience working with customers in a scientific setting.
Salary: $80,000 - $110,000 USD
Type: Full-time
Benefits: Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and o…

Foursquare

Customer Success Manager Chicago
Skills & Focus: Customer Success, Client Services, Onboarding, Campaign Planning, Technical Support, Ad Tech, Advertising, Campaign Management, Client Training, Data Analysis
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Type: Hybrid
Benefits: Flexible PTO, Industry Leading Healthcare, 401(k) with company match, Equipment Setup, Family Planning and Fertility Pr…

Waltz Health

Senior Manager, Client Success Chicago
Skills & Focus: Client Success, Project Management, Data Analysis, Client Relationships, Healthcare Administration, Performance Reporting, Problem Solver, Communication Skills, Process Improvement, Health Plan
About the Company: We are a Chicago-based technology startup that is leading a new way forward for prescription care. We’re rethinking the pharmaceutical supply chain, introducin…
Experience: 4+ years previous experience in client success, implementation, management consulting, and/or project management.
Salary: $100k - $149k
Type: Full-time
Benefits: Ground floor opportunity with one of the fastest-growing startups in health tech. Competitive compensation, including m…

Writer

Director, Strategic Customer Success Chicago
Skills & Focus: customer success, SaaS, strategic, Fortune 500, leadership, development, collaboration, business value, performance metrics, generative AI
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 10+ years in SaaS, 5+ years in Success Leadership or similar leadership role
Type: Full-time
Benefits: Generous PTO, medical, dental, vision coverage, paid parental leave, fertility support, annual work-life stipends, comp…

Braze

Escalation Management Role Chicago
Skills & Focus: escalation management, customer satisfaction, cross-functional collaboration, continuous improvement, data-driven, technical communication, problem-solving, SaaS infrastructure, process improvement, customer loyalty
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 10+ years of experience in escalation management, program management, operations, or technical support escalations
Salary: $117,400.00 - $143,500.00/year (OTE $130,400.00 - $159,400.00/year)
Type: Full-time
Benefits: Competitive compensation, equity grants, retirement plans, flexible paid time off, comprehensive medical benefits, fami…

Intercom

Relationship Manager, Small Business 2 Chicago
Skills & Focus: relationship management, SaaS products, customer retention, upsell, cross-sell, sales pipeline, customer feedback, product innovation, metrics tracking, leadership
About the Company: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced custom…
Experience: 2+ years managing a large book of business; 100 accounts
Salary: $136,000 to $158,000 OTE
Type: Full-time
Benefits: Competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation revi…

Braze

Senior Vice President of Customer Success Chicago
Skills & Focus: Customer Success, Customer Retention, Customer Satisfaction, Customer Advocacy, Cross-Functional Collaboration, Revenue Optimization, Data-Driven Insights, Performance Metrics, Strategic Vision, B2B SaaS
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 15+ years of experience in customer success, account management, ideally in a B2B SaaS environment, with at least 7 years in a senior leadership role.
Salary: $234,000 - $281,400/year
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Lessen

Senior Manager, Client Success Chicago
Skills & Focus: client success, customer success, salesforce, SaaS, vendor SaaS, field SaaS, client onboarding, cross-selling, upselling, relationship management
About the Company: Lessen offers a SaaS field-management solution that supports trade vendors.
Experience: A minimum of 8+ years of progressive experience in client success or strategic account management within a Saas environment.
Salary: $100,000 - 120,000 annually
Type: Full-time

Winnow

Customer Success Associate Chicago
Skills & Focus: client relationships, implementation, consultative approach, food waste reduction, collaboration, project management, Excel, customer service, communication, data analysis
About the Company: Winnow helps the hospitality industry prevent food waste through internet of things tools in the kitchen, aiming to reduce food waste and support sustainabilit…
Experience: Experience ideally within a multi-national organisation in Client Success / Delivery or Project Management / Account Management / Consultancy.
Salary: $50,000 per year
Type: Full-time
Benefits: 23 days of paid vacation time, company stock options package, 401k contributions, health insurance, wellness hours, and…

Gong.Io

Commercial CSM Chicago
Skills & Focus: customer engagement, product adoption, business outcomes, risk mitigation, account growth, customer relationships, B2B, enterprise, stakeholders, customer centricity
About the Company: Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and busine…
Experience: 2+ years of relevant work, specifically B2B enterprise SaaS customer success OR consulting experience
Salary: $90,000 - 109,000
Type: Full-time
Benefits: We offer Gongsters a variety of medical, dental, and vision plans, Wellbeing Fund, Mental Health benefits, 401(k) progr…

Foursquare

Customer Success Manager Chicago
Skills & Focus: Customer Success, Client Management, Campaign Support, Technical Solutions, Advertising, Ad Tech, Programmatic Buys, Social Media Advertising, Customer Onboarding, Portfolio Management
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Industry Leading Healthcare, 401(k) with company match, Equipment Setup, Family Planning and Fertility Pr…

Amplitude

Senior Customer Success Architect Chicago
Skills & Focus: customer success, analytics, data management, consultative support, product analytics, technical advisor, SaaS, programming languages, digital marketing, data governance
About the Company: Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3,800 customers, including Atlassian, NBCUniv…
Experience: At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
Type: Full-time
Benefits: Excellent ​Medical, ​Dental and ​Vision insurance coverages, with 100% employer-paid premiums for employee ​Medical, ​D…

Stripe

Customer Success Manager Chicago
Skills & Focus: Customer Success, team leadership, high-growth, technology sales, account management, people management, coaching, strategic advice, cross-functional collaboration, enterprise account management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 7-10 years of technology sales or account management experience with 3-5 years of people management experience

Dataiku

Strategic Customer Success Manager, Americas Chicago
Skills & Focus: customer success, AI strategies, stakeholder engagement, data science, enterprise accounts, customer adoption, analytics, expansion opportunities, renewals, cross-functional collaboration
About the Company: At Dataiku, we're pioneering the future of AI with a platform that makes data actionable and accessible. We enable data experts and domain experts to work toge…
Experience: At least 10 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science.
Salary: $145,000 - $165,000 USD
Type: Full-time
Benefits: Comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax…

Aviahealth

Customer Success & Growth Manager Chicago
Skills & Focus: Customer Success, Growth Manager, Onboarding, Engagement, Buyer Intent Data, Relationship Manager, Growth Advisor, Problem-solver, Digital Health, Seller Experience

Later

Senior Client Success Manager Chicago
Skills & Focus: Customer Success, Revenue Growth, SaaS, Account Management, Cross-sell, Upsell, Client Relations, Communication Skills, Strategic Planning, Market Insight
About the Company: Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Followi…
Experience: 5+ years in strategic account management, customer success, account executive or sales executive role
Salary: $130,000-$160,000 OTE
Type: Full-time
Benefits: Permanent team members are eligible to participate in various benefits plans.

Stripe

Technical Account Management Manager Chicago
Skills & Focus: Technical Account Management, leadership, customer success, mentorship, strategic accounts, SaaS, fintech, user-centric, operational improvements, team management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 7+ years in professional services, customer success, solutions architecture, or technical account management programs; 5+ years of people management experience, leading senior technical ICs.
Type: Full-time

Eliseai

Customer Success Manager Chicago
Skills & Focus: Customer Success, SaaS, B2B, Client Relationships, Technical Support, Product Expert, User Adoption, Onboarding, Customer Satisfaction, User Experience
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2-3 years of technical B2B client-facing experience with a SaaS product
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Forethought

Customer Success Manager Chicago
Skills & Focus: customer success, technical consulting, AI solutions, customer relationship management, SaaS, renewal, data analysis, customer growth, collaboration, customer health
About the Company: Forethought is a leading Generative AI company providing customer service solutions that transform the customer experience. Our products enable seamless custom…
Experience: A minimum of 5 years in customer-facing roles in SaaS, with at least 3 years of experience in technical consulting, technical account management, or solutions engineering.
Type: Full-time

Dataiku

Customer Success Engineer Chicago
Skills & Focus: Customer Success, Onboarding, User Adoption, Technical Knowledge, Data Science, Product Enablement, Cross-functional Collaboration, Technical Support, Workshops, Analytics
About the Company: Dataiku is pioneering the future of AI with a platform that makes data actionable and accessible. Since its beginning in Paris in 2013, Dataiku has grown to ov…
Experience: Minimum of two years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles.
Salary: $120,000 — $160,000 USD
Type: Full-time
Benefits: Comprehensive benefits including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax …

Via

Partner Success Principal Chicago
Skills & Focus: customer relationships, revenue growth, strategic guidance, operational issues, service performance, contract renewals, data analysis, relationship building, problem-solving, team player
About the Company: Via builds technology that changes the way the world moves. With a mission to create modern and efficient public transportation systems, Via utilizes AI-powere…
Experience: 6+ years
Salary: 125000-165000
Benefits: Generous benefits package, including free medical plans and 401K matching.

Keeper Security, Inc.

Customer Success Manager Chicago
Skills & Focus: Customer Success, B2B sales, Account Management, Cybersecurity, SaaS, Enterprise organizations, Self-motivated, Salesforce.com, Technical knowledge, Client relationships
About the Company: Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a found…
Experience: 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
Type: Full-time
Benefits: Medical, Dental & Vision (Inclusive of domestic partnerships), Employer Paid Life Insurance & Employee/Spouse/Child Sup…

Brillio

Client Partner Chicago
Skills & Focus: Client Partner, Customer Success, business development, executive relationships, Pharma clients, customer experience, revenue growth, CXO level, strategic partnership, digital groups
About the Company: Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. B…
Type: Full-time
Benefits: Great Place To Work award in 2021 and 2022

Pure Storage

Engagement Manager Chicago
Skills & Focus: Engagement Manager, data storage, customer objectives, value propositions, cross-functional teams, communication skills, client interactions, stakeholder influence, documentation, customer-focused
About the Company: Pure is looking to reshape the data storage industry through innovative thinking and teamwork.
Experience: 8+ years of experience in large deal engagement management
Salary: $118,000 – $178,000
Type: Full-time
Benefits: Flexible time off, wellness resources, company-sponsored team events

Yext

Senior Customer Success Manager, Enterprise Chicago
Skills & Focus: Customer Success Management, Adoption, Retention, Customer Satisfaction, Strategic Success Plans, Industry Insights, Product Expertise, Upsell, Growth Opportunities, Negotiation Skills
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands …
Experience: A minimum of 7 years of experience in a strategic CSM role with a proven track record of managing enterprise-level customers.
Salary: $92,250 — $199,000 USD
Benefits: Comprehensive package including medical, dental and vision benefits; life insurance; short-term and long-term disabilit…

Tempus Ai

Vice President of Customer Success Chicago
Skills & Focus: customer success, healthcare, precision medicine, genomics, data-driven, leadership, strategy, customer engagement, team development, collaboration
About the Company: Tempus AI is a technology-driven healthcare company transforming cancer care through comprehensive genomic testing, advanced analytics, and AI applications. Ou…
Experience: 15+ years of experience in customer success, account management, or a related field, with 5+ years in an executive leadership role.
Salary: $200,000 - $270,000 USD
Type: Full-time
Benefits: Competitive compensation, benefits, and opportunities for professional growth.

Box

Executive Sponsorship Program Manager Chicago
Skills & Focus: customer, executive, program management, operations, Stakeholders, engagement, relationships, adoption, communication, Salesforce
About the Company: Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, …
Experience: 2+ years customer-facing, program management, or operations experience
Salary: $92,000 - $115,000 USD
Type: Full-time
Benefits: Box is committed to fair and equitable compensation practices. Eligible for equity and benefits.

Writer

Scaled Customer Success Manager Chicago
Skills & Focus: customer onboarding, adoption, retention, project management, customer success, B2B SaaS, relationship building, AI, gross dollar retention, data analysis
About the Company: Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gend…
Experience: 3+ years in a CSM role in B2B SaaS
Type: Full-time
Benefits: Generous PTO, medical, dental, vision coverage, paid parental leave, fertility support, health savings account, learnin…

Clipbook

Growth Associate (Client Success) Chicago
Skills & Focus: client success, sales process, upselling, cross-selling, consultative relationships, account management, public relations, public affairs, advocacy, non-profit
About the Company: Clipbook is a venture-backed AI B2B SaaS research and analysis platform for communications and public affairs teams. We serve a diverse clientele with over 300…
Experience: 1-3 years experience in the communications, public affairs, or PR space is preferred; experience as an account manager or similar role is a plus.
Salary: $78,000 - $85,000 a year
Type: Full-time
Benefits: Full medical, dental, and vision benefits, unlimited/flexible PTO policy, bonuses for team-wide milestones, 401(k).

Vibes

Customer Success Manager Chicago
Skills & Focus: customer success, account management, B2B SaaS, retention, upsell, negotiation, CRM, mobile marketing, cross-sell, strategic insights
About the Company: Vibes helps marketing, loyalty, and customer experience professionals at the world's most respected brands create personal, revenue-driving and long-term mobil…
Experience: 5+ years of experience in Customer Success, Account Management, or a related field within a B2B SaaS or marketing technology company.
Salary: $90,000 to $110,000
Type: Full-time
Benefits: Vibes offers a full slate of benefits from competitive salaries, options, medical, dental and vision coverage, short an…

Gusto

CX Benefits Operations, Customer Onboarding Leader Chicago
Skills & Focus: leadership, customer experience, health benefits, onboarding, team performance, operational excellence, customer satisfaction, mentorship, cross-functional collaboration, data-driven decisions
About the Company: Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, …
Experience: 5+ years minimum of people management experience
Salary: $119,000/year to $146,000/year

Reveal Careers

Customer Success Manager Chicago
Skills & Focus: Customer Success, eDiscovery, data forensics, product adoption, account management, relationship management, renewal risk, upsell opportunities, collaboration, project management
Experience: 5+ years
Salary: $93,500 to $110,000
Type: Full-time
Benefits: 401k match program, Comprehensive health benefits (Medical, Dental, Vision, and HSA), Paid holidays, Paid vacation, sic…

Onetrust

Senior Customer Success Manager Chicago
Skills & Focus: Customer Success Manager, customer relationship, revenue retention, customer engagement, business reviews, communication, stakeholder management, SaaS solutions, technology, strategic advisor
About the Company: OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, auto…
Experience: 5-6+ years in a client-facing role
Salary: $88,875 - $133,312.50 USD
Type: Full-time
Benefits: Comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retireme…

Contact Government Services, Llc

Sr. Client Success Representative Chicago
Skills & Focus: Client Success, CRM, government contracting, candidate sourcing, business development, contract acquisition, stakeholder communication, pipeline management, strategic growth, interview coordination
Salary: $67,500 - $97,500
Type: Full Time
Senior Client Success Representative Chicago
Skills & Focus: Client Success, Government Services, CRM, Candidate Sourcing, Business Development, Contract Support, Proposal Support, Pipeline Management, Client Relationships, Market Research
Salary: $67,500 - $97,500 a year
Type: Full Time Hybrid

Asana

Customer Success Manager, Scaled Chicago
Skills & Focus: Customer Success, Account Management, Customer Journey, Change Management, Design Workshops, Business Reviews, Retention, Customer Insights, Value Realization, Cross-functional Collaboration
About the Company: Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most …
Experience: 3+ years demonstrated success in an Account Management or Customer Success role.
Salary: $116,800 - $148,800
Type: Full-time
Benefits: Mental health, wellness & fitness benefits; career coaching & support; inclusive family building benefits; long-term sa…

Burroughs, Inc.

Customer Success Manager Elmhurst
Skills & Focus: Customer Success, Onboarding, Renewal Management, Contract Negotiations, Cross-functional Collaboration, Customer Satisfaction, Sales Growth, Service Level Agreements, Customer Account Management, Relationship Building
Experience: 2 years of experience with customer account management and prior sales experience in a quota-carrying role is strongly preferred
Salary: $85,000.00 to $98,500.00
Type: Hybrid

Paylocity

Director Client Services Ops Schaumburg
Skills & Focus: service delivery, customer satisfaction, leadership, process improvements, client retention, team management, performance metrics, staffing, training, business relationships
About the Company: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce.
Experience: 7-10 years senior leadership experience with emphasis on customer service
Type: Full-time
Benefits: medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your…