77 Customer Success Management jobs in Chicago.

Hiring now: Customer Success Mgr @ Servicenow, Scaled Customer Success M @ Intercom, Customer Success Ops Lead @ Writer, Customer Enablement Mgr @ Asana, Technical Customer Succes @ Cisco, Customer Success Mgr @ Ogury, Strategic Customer Succes @ Greenlight, Renewals Mgr @ Reveal Car, Sr Customer Success Mgr @ Logiwa, Customer Success Mgr @ Foursquare.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (34) customer success (20) SaaS (15) Project Management (9) Account Management (9) Onboarding (9) Technical Support (7) Customer Satisfaction (7) cross-functional collaboration (7) Customer Engagement (6)

đź“Ť Locations

Chicago (73) Addison (4)
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Servicenow

Customer Success Manager Addison
Skills & Focus: Customer Success Manager, AI, Customer Engagement, Financial Services, Product Adoption, Collaboration, Technical Support, Project Management, Digital Transformation, Customer Advocacy
About the Company: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …
Experience: 3+ years of experience providing customer professional services or related business support
Customer Engagement Manager Addison
Skills & Focus: Customer Engagement, Project Management, Cross-functional Teams, Business Executives, Customer Experience, Updates, Strategic Initiatives, Value Proposition, Mentoring, Problem Solving
Manager, Success Centre Addison
Skills & Focus: Customer Success, AI, Leadership, Digital Transformation, Consulting, Software, Team Management, Customer Satisfaction, Strategic Direction, Product Adoption
About the Company: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …
Experience: Minimum 5 years in leadership roles at a high performing consulting/software company or equivalent
Type: Required in Office

Intercom

Scaled Customer Success Manager Chicago
Skills & Focus: customer success, product adoption, implementation projects, technology, engagement strategies, SaaS, customer relationships, team player, dynamic, communication
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 2+ years experience working in a customer-facing organization.
Salary: $104,063 - $120,938
Type: Full-time
Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation revi…

Writer

Customer Success Operations Leader Chicago
Skills & Focus: Customer Success, GTM Operations, SaaS business models, Customer journey, Data analysis, Key performance indicators, Salesforce, Analytical skills, Project management, Team collaboration
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 7+ years in GTM operations (Sales, Customer Success, Services, or Support).
Type: Full-time
Benefits: Generous PTO, medical, dental, vision coverage, paid parental leave, flexible spending account options, health savings …

Asana

Customer Enablement Manager Chicago
Skills & Focus: customer enablement, adoption, program management, strategic consulting, collaborative leader, customer success, metrics, workflows, training content, stakeholder engagement
About the Company: Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most …
Experience: 6+ years of experience in customer enablement, learning and delivery, customer success, program management, or strategic consulting
Salary: $147,000 - $187,000
Type: Full-time
Benefits: Mental health, wellness & fitness benefits, Career coaching & support, Inclusive family building benefits, Long-term sa…

Cisco

Technical Customer Success Manager Chicago
Skills & Focus: customer success, software adoption, ARR growth, technical adoption plans, customer relationships, renewals, cross-functional teams, advocacy, networking concepts, relationship-building
About the Company: Cisco is a global technology leader that powers the Internet and provides solutions for network security, infrastructure, and application transformation.
Experience: 8+ years in a customer facing role
Salary: 125700 USD - 164500 USD
Type: Professional
Benefits: Medical, dental and vision insurance, 401(k) plan with matching, flexible vacation time off, sick leave, paid volunteer…

Ogury

Customer Success Manager Chicago
Skills & Focus: Customer Success, AdTech, Digital Advertising, Campaign Performance, Client Engagement, ROI, Client Satisfaction, Campaign Life Cycle, Hybrid Role, Team Collaboration
About the Company: Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targetin…
Experience: Passionate and results-driven with expertise in AdTech, digital advertising, and mobile campaigns.
Type: Full-time

Greenlight Guru

Strategic Customer Success Manager Chicago
Skills & Focus: customer relationship management, strategic planning, problem-solving, cross-functional collaboration, performance tracking, negotiating, customer satisfaction, account growth, consultative engagement, value realization
About the Company: Greenlight Guru is a leading SaaS platform that helps some of the world’s most innovative medical device companies bring higher quality, life-changing products…
Experience: 5+ years of proven success in a strategic account management, customer success, or sales role, preferably within a technology organization.
Salary: $130,000
Type: Full-time
Benefits: Flexible Paid Time Off, Home Office reimbursement stipend, multiple health insurance options, 401k with company match, …

Reveal Careers

Renewals Manager Chicago
Skills & Focus: Renewals Management, Customer Experience, Contract Negotiation, Salesforce, Retention Rates, Price Quotes, Forecasting, Communication Skills, Organizational Skills, Customer Success
Experience: Minimum five (5) years in a software Sales or Renewals Management role.

Writer

Customer Architect Chicago
Skills & Focus: Customer Success, SaaS, Solutions Architect, APIs, Generative AI, Technical Account Management, Custom Templates, Business Outcomes, Collaboration, Problem Solving
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 5+ years of technical roles in SaaS including 3+ years of experience in solutions architect or technical account management role
Type: Full-time
Benefits: Generous PTO, plus company holidays; Medical, dental, and vision coverage; Paid parental leave (12 weeks); Fertility an…

Logiwa

Senior Customer Success Manager Chicago
Skills & Focus: Customer Success, Warehouse Management Systems, SaaS, Customer Engagement, Upselling, Account Management, Customer Retention, Fulfillment, E-commerce, Project Management
About the Company: Logiwa is a premier provider of warehouse management and fulfillment software, offering cloud-based solutions designed for modern business needs. Our Logiwa IO…
Experience: 4+ years of experience working within Warehouse Management Systems, 5+ years of experience owning customer accounts within a SaaS organization.
Salary: $90,000 - $120,000 per year
Type: Full-time
Benefits: Flexibility to work fully remote or hybrid, 15 days of paid time off + 5 personal days annually, 12 paid company holida…

Foursquare

Customer Success Manager Chicago
Skills & Focus: Customer Success, Campaign Support, Ad Tech, Client Services, Onboarding, Technical Solutions, Customer Satisfaction, Account Management, Data Analysis, Troubleshooting
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Comprehensive health insurance, 401(k) with company match, Equipment setup, Family Planning and Fertility…

Patientiq

Customer Success Manager Chicago
Skills & Focus: Customer Success, B2B SaaS, Data Collection, Workflow Improvement, Client Retention, Quarterly Business Reviews, Cross-functional Collaboration, Product Feedback, Strategic Accounts, Healthcare Technology
About the Company: PatientIQ is building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patien…
Experience: 3+ years’ experience managing strategic customer accounts in a B2B SaaS environment
Type: Full-time
Benefits: Great Benefits - top-notch health, dental and vision insurance. Additional perks including 401K. Flexible Time Off.

Salesforce

VP, Portfolio Leader Chicago
Skills & Focus: Customer Success, Talent Management, Innovation, Change Management, Leadership, Strategy, Client Relationships, Performance Metrics, Team Building, Communication
Salary: $240,400 - $420,600
Type: Full time

Banana Republic

Lead Chicago
Skills & Focus: customer experience, sales leader, team collaboration, product lifecycle, flexible schedule, technology utilization, compliance standards, promote customer loyalty, role model, positive work environment
About the Company: Born from two California creatives fueled by their explorer spirits, Banana Republic has repositioned itself as a premium, experiential lifestyle brand for tod…
Salary: $16.60 - $20.75 USD
Type: Full Time
Benefits: Merchandise discount, Paid Time Off, extensive 401(k) plan, employee stock purchase plan, medical, dental, vision and l…

Patientiq

Customer Success Manager Chicago
Skills & Focus: Customer Success Manager, B2B SaaS, relationship building, data collection, customer retention, cross-functional collaboration, product documentation, technical aptitude, CRM experience, healthcare industry experience
About the Company: PatientIQ is building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patien…
Experience: 3+ years’ experience managing strategic customer accounts in a B2B SaaS environment
Benefits: Top-notch health, dental and vision insurance. 401K. Flexible Time Off.

Intercom

Scale Relationship Manager Chicago
Skills & Focus: AI-driven customer service, customer growth, retention, upsell, cross-sell, sales pipeline, strategic territory plans, SaaS products, customer feedback, customer relationships
About the Company: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Experience: 2+ years selling SaaS products, ideally 1+ years in closing role
Salary: $101,000-$118,000
Type: Full-time
Benefits: Competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation revi…

Writer

Strategic Customer Success Manager Chicago
Skills & Focus: Customer Success, Client Relationship Management, Project Management, Retention, Gross and Net Dollar Retention, Stakeholder Engagement, Change Management, Content Marketing, Product Adoption, Analytics
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 7+ years in a CSM role focused on Fortune 50-100 accounts
Salary: Competitive compensation, company stock options and 401k
Type: Full-time
Benefits: Generous PTO, medical, dental, and vision coverage for you and your family, paid parental leave (12 weeks), fertility a…

Salesforce

Customer Success Manager / Senior Manager - Tableau Chicago
Skills & Focus: Customer Success, SaaS, Tableau, Technical guidance, Business objectives, Salesforce, Stakeholder relationships, Incident management, User adoption, Cross-functional teams
About the Company: Salesforce is a global leader in CRM, helping businesses of all sizes streamline their operations and improve customer relationships through innovative technol…
Experience: Minimum of 8 years work experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical Architecture.
Salary: $133,400 - $223,700
Type: Full time
Benefits: World-class enablement and training, exposure to executive thought leaders, clear path to promotion, weekly coaching, v…

Abridge

Partner Success Director, Commercial/Enterprise Accounts Chicago
Skills & Focus: customer success, enterprise accounts, healthcare ecosystem, clinician relationships, product training, support, customer expansion, communication skills, problem-solving, project management
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversation…
Experience: 5+ years of experience working in or with enterprise health systems
Salary: $140K – $170K
Type: Full-time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,…

Salesforce

Account Success CoE Lead, Agents & Data Cloud Chicago
Skills & Focus: Customer Success, Product Introductions, Collaboration tools, Project Management, Cross-functional, Strategic Planning, Training, Cloud-Based, Community Development, Stakeholder Engagement
About the Company: Salesforce is a leading customer relationship management (CRM) platform that helps businesses manage their customer relationships more effectively. They focus …
Experience: 5+ years for Sr Manager, 8+ years for Director
Salary: $141,300 - $194,300 (Colorado), $155,400 - $213,800 (Illinois)
Type: Full time
Benefits: Employee benefits include competitive salaries, inclusive programs, and a commitment to equal opportunity.

Zen Educate

Customer Success Representative Chicago
Skills & Focus: onboarding, customer success, communication, qualify, assess, interviews, preferences, screening, support, fast paced
About the Company: Zen Educate is a technology company with an online platform that helps match schools with teaching staff (Substitute teachers, Paraprofessionals, etc.) By leve…
Experience: Experience in customer service, customer success or inbound sales; experience in education is encouraged.
Salary: $51,000 OTE (uncapped)
Type: Full-time
Benefits: 15+ days PTO & 9 federal holidays; Competitive salary; Ownership in the company; Health Insurance.

Culture Amp

Solutions Engineering Director Chicago
Skills & Focus: Solutions Engineering, Customer Engagement, Team Leadership, Performance Management, People Analytics, Technical Demos, Customer Success, Implementation, GTM Strategies, Customer Retention
About the Company: Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better worl…
Experience: 8+ years
Salary: $220,000 - $260,000 USD
Type: Full-time
Benefits: Employee Share Options Program, coaching and budgets for personal and professional development, wellbeing and coaching …

Salesforce

MuleSoft Customer Success Manager - Public Sector Chicago
Skills & Focus: Customer Success, Stakeholder relationships, Problem-solving, Technical concepts, MuleSoft, Government processes, Compliance, Onboarding, Signature Success, Project leadership
About the Company: MuleSoft, a Salesforce Company, helps organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Compan…
Experience: Minimum of 8 years in Customer Success, consulting, or technology-related fields
Salary: $133,400 - $199,700
Type: Full time
Benefits: Health benefits, financial benefits and perks, time off and leave policies, parental benefits, perks and discounts

Waltz Health

Senior Manager, Client Success Chicago
Skills & Focus: Client Success, Project Management, Data Analysis, Client Relationships, Healthcare Administration, Performance Reporting, Problem Solver, Communication Skills, Process Improvement, Health Plan
About the Company: We are a Chicago-based technology startup that is leading a new way forward for prescription care. We’re rethinking the pharmaceutical supply chain, introducin…
Experience: 4+ years previous experience in client success, implementation, management consulting, and/or project management.
Salary: $100k - $149k
Type: Full-time
Benefits: Ground floor opportunity with one of the fastest-growing startups in health tech. Competitive compensation, including m…

Writer

Director, Strategic Customer Success Chicago
Skills & Focus: customer success, SaaS, strategic, Fortune 500, leadership, development, collaboration, business value, performance metrics, generative AI
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 10+ years in SaaS, 5+ years in Success Leadership or similar leadership role
Type: Full-time
Benefits: Generous PTO, medical, dental, vision coverage, paid parental leave, fertility support, annual work-life stipends, comp…

Abridge

Partner Success Manager, Commercial Accounts Chicago
Skills & Focus: customer success, healthcare, relationships, adoption, training, expansion, ROI, stakeholders, feedback, team collaboration
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversation…
Experience: 3+ years of experience working in or with enterprise businesses, preferably health systems.
Salary: $140K – $170K
Type: Full time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,…

Intercom

Commercial Relationship Manager Chicago
Skills & Focus: customer experience, sales, relationship management, SaaS, revenue growth, customer retention, strategic planning, collaboration, communication, leadership
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 2+ years managing a large book of business; 150 accounts (retention, renewals, & account growth); 1+ years selling SaaS products
Type: Full-time
Benefits: Competitive salary and meaningful equity; Comprehensive medical, dental, and vision coverage; Regular compensation revi…

Sap

Senior Customer Success Partner- Midwest Region Chicago
Skills & Focus: Cloud Architecture, Customer Success, Business Technology Platform, Data and Analytics, App Development, Automation, Integration, Artificial Intelligence, Relationship Management, Renewal Negotiations
About the Company: SAP helps the world run better by enabling individuals to bring out their best in a collaborative culture focused on flexibility and purpose-driven work.
Experience: At least 5 years of experience in the IT Industry
Salary: 121,000 - 261,800 (USD)
Type: Regular Full Time
Benefits: Variety of benefit options available, commitment to health and well-being.

Braze

Escalation Management Role Chicago
Skills & Focus: escalation management, customer satisfaction, cross-functional collaboration, continuous improvement, data-driven, technical communication, problem-solving, SaaS infrastructure, process improvement, customer loyalty
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 10+ years of experience in escalation management, program management, operations, or technical support escalations
Salary: $117,400.00 - $143,500.00/year (OTE $130,400.00 - $159,400.00/year)
Type: Full-time
Benefits: Competitive compensation, equity grants, retirement plans, flexible paid time off, comprehensive medical benefits, fami…
Senior Vice President of Customer Success Chicago
Skills & Focus: Customer Success, Customer Retention, Customer Satisfaction, Customer Advocacy, Cross-Functional Collaboration, Revenue Optimization, Data-Driven Insights, Performance Metrics, Strategic Vision, B2B SaaS
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 15+ years of experience in customer success, account management, ideally in a B2B SaaS environment, with at least 7 years in a senior leadership role.
Salary: $234,000 - $281,400/year
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Foursquare

Customer Success Manager Chicago
Skills & Focus: Customer Success, Client Management, Campaign Support, Technical Solutions, Advertising, Ad Tech, Programmatic Buys, Social Media Advertising, Customer Onboarding, Portfolio Management
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Industry Leading Healthcare, 401(k) with company match, Equipment Setup, Family Planning and Fertility Pr…

Amplitude

Senior Customer Success Architect Chicago
Skills & Focus: customer success, analytics, data management, consultative support, product analytics, technical advisor, SaaS, programming languages, digital marketing, data governance
About the Company: Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3,800 customers, including Atlassian, NBCUniv…
Experience: At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
Type: Full-time
Benefits: Excellent ​Medical, ​Dental and ​Vision insurance coverages, with 100% employer-paid premiums for employee ​Medical, ​D…

Fourkites

Senior Customer Success Manager Chicago
Skills & Focus: customer success, relationship management, SaaS, advocacy, onboarding, retention, upselling, stakeholder engagement, metrics, supply chain
About the Company: FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Glob…
Experience: At least 5 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company

Braze

Customer Success Manager Chicago
Skills & Focus: customer success, client renewals, account management, customer relationships, feature adoption, strategic guidance, upsell opportunities, customer advocacy, communication skills, project management
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 2-5 years
Salary: $83,700 - $100,000/year
Type: Full-time
Benefits: Competitive compensation including equity, flexible paid time off, comprehensive benefit plans covering medical, dental…

Aviahealth

Customer Success & Growth Manager Chicago
Skills & Focus: Customer Success, Growth Manager, Onboarding, Engagement, Buyer Intent Data, Relationship Manager, Growth Advisor, Problem-solver, Digital Health, Seller Experience

Later

Senior Client Success Manager Chicago
Skills & Focus: Customer Success, Revenue Growth, SaaS, Account Management, Cross-sell, Upsell, Client Relations, Communication Skills, Strategic Planning, Market Insight
About the Company: Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Followi…
Experience: 5+ years in strategic account management, customer success, account executive or sales executive role
Salary: $130,000-$160,000 OTE
Type: Full-time
Benefits: Permanent team members are eligible to participate in various benefits plans.

Eliseai

Customer Success Manager Chicago
Skills & Focus: Customer Success, SaaS, B2B, Client Relationships, Technical Support, Product Expert, User Adoption, Onboarding, Customer Satisfaction, User Experience
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2-3 years of technical B2B client-facing experience with a SaaS product
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Abridge

Director of Partner Success Chicago
Skills & Focus: Partner Success, customer retention, revenue growth, KPIs, data-driven, collaboration, expansion, healthcare ecosystem, strategic leadership, team performance
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversation…
Experience: 8+ years of Partner Success experience, with 6+ years leading dynamic teams
Salary: $170K – $220K
Type: Full time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,…

Via

Partner Success Principal Chicago
Skills & Focus: customer relationships, revenue growth, strategic guidance, operational issues, service performance, contract renewals, data analysis, relationship building, problem-solving, team player
About the Company: Via builds technology that changes the way the world moves. With a mission to create modern and efficient public transportation systems, Via utilizes AI-powere…
Experience: 6+ years
Salary: 125000-165000
Benefits: Generous benefits package, including free medical plans and 401K matching.

Notable

Customer Success Lead, Strategic Accounts Chicago
Skills & Focus: Customer Success, Strategic Accounts, Healthcare IT, C-suite, Executive Relationships, Commercial Success, Stakeholder Engagement, Technical Expertise, Cross-functional Teams, Implementation
About the Company: Notable is the leading healthcare AI platform for transforming workforce productivity, helping health systems, hospitals, and payers improve healthcare quality.
Experience: 7+ years
Salary: $115K – $140K
Type: Full time
Benefits: Stock options, Medical, Dental, and Vision coverage with generous premium contributions, Health Savings Account with Em…

Dataiku

Customer Success Engineer Chicago
Skills & Focus: Customer Success, Onboarding, User Adoption, Technical Knowledge, Data Science, Product Enablement, Cross-functional Collaboration, Technical Support, Workshops, Analytics
About the Company: Dataiku is pioneering the future of AI with a platform that makes data actionable and accessible. Since its beginning in Paris in 2013, Dataiku has grown to ov…
Experience: Minimum of two years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles.
Salary: $120,000 — $160,000 USD
Type: Full-time
Benefits: Comprehensive benefits including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax …

Pure Storage

Engagement Manager Chicago
Skills & Focus: Engagement Manager, data storage, customer objectives, value propositions, cross-functional teams, communication skills, client interactions, stakeholder influence, documentation, customer-focused
About the Company: Pure is looking to reshape the data storage industry through innovative thinking and teamwork.
Experience: 8+ years of experience in large deal engagement management
Salary: $118,000 – $178,000
Type: Full-time
Benefits: Flexible time off, wellness resources, company-sponsored team events

Brillio

Client Partner Chicago
Skills & Focus: Client Partner, Customer Success, business development, executive relationships, Pharma clients, customer experience, revenue growth, CXO level, strategic partnership, digital groups
About the Company: Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. B…
Type: Full-time
Benefits: Great Place To Work award in 2021 and 2022

Getty Images

Customer Success Manager - Latin American Market Chicago
Skills & Focus: customer success, contract renewal, Latin American market, customer interactions, Salesforce, solution-selling, negotiation, performance reviews, onboarding, customer challenges
Type: Permanent

Yext

Senior Customer Success Manager, Enterprise Chicago
Skills & Focus: Customer Success Management, Adoption, Retention, Customer Satisfaction, Strategic Success Plans, Industry Insights, Product Expertise, Upsell, Growth Opportunities, Negotiation Skills
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands …
Experience: A minimum of 7 years of experience in a strategic CSM role with a proven track record of managing enterprise-level customers.
Salary: $92,250 — $199,000 USD
Benefits: Comprehensive package including medical, dental and vision benefits; life insurance; short-term and long-term disabilit…

Foursquare

Customer Success Manager Chicago
Skills & Focus: Customer Success, Campaign Management, Technical Support, Ad Tech, Client Engagement, Onboarding, Campaign Execution, Cross-sell, Upsell, Customer Satisfaction
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Benefits: Flexible PTO, comprehensive health insurance, 401(k) with company match, necessary hardware for work, family planning a…

Niq

Associate Client Manager Chicago
Skills & Focus: client management, analytical, insights, data visualization, customer satisfaction, revenue generation, coaching, service model, leadership, communication

Benchprep

Sr Strategic Success Manager Chicago
Skills & Focus: Customer Success, Renewals, Growth, Account Management, Strategic, Negotiation, Collaboration, Stakeholder Engagement, Revenue Retention, Upsell Opportunities
About the Company: At BenchPrep, we are committed to revolutionizing learning by delivering the most advanced and flexible learning experience for certification, credentialing, t…
Experience: 7+ years of work experience at a SaaS company in a customer-facing role supporting complex, technical products
Salary: $115,000 - $130,000 plus commission
Type: Full-time
Benefits: Medical insurance covering 80% of premiums, Dental, Vision, Short & Long Term Disability, Life Insurance, 401(K) Safe H…

Hippocratic Ai

Clinical Customer Success Executive Chicago
Skills & Focus: customer success, clinical experience, healthcare, nursing workflows, AI tools, client relationships, product implementations, training, patient care outcomes, project management
About the Company: Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare with the mission to improve healthcare accessibility and outcom…
Experience: A minimum of 5 years of clinical experience
Type: Full time

Cognizant

Client Relationship Manager Chicago
Skills & Focus: Client Relationship Management, Agile Methodologies, Account Management, Salesforce, Application Modernization, Project Management, Client Satisfaction, Business Growth, Cross-functional Teams, Client Engagement
About the Company: Cognizant is one of the world's leading professional services companies, helping clients transform their business, operating, and technology models for the dig…
Experience: 10 to 12 years
Salary: $155,000 - $165,000
Type: Full-time
Benefits: Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-…

Abridge

Director of Renewals Chicago
Skills & Focus: renewals, partner success, account management, negotiation, contract management, customer lifecycle management, retention, churn reduction, data-driven, subscription-based revenue
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversation…
Experience: 8+ years in renewals, partner success, or account management in a HealthTech environment; 3+ years managing renewals processes.
Salary: $170K – $220K
Type: Full time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,…

Eliseai

Strategic Customer Success Manager Chicago
Skills & Focus: customer success, SaaS, B2B, product expert, customer satisfaction, user workflows, integration, client onboarding, technical environment, data analysis
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 4-5 years of technical B2B client-facing experience with a SaaS product
Salary: $120,000 - $140,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Notable

Customer Success Lead, Strategic Accounts Chicago
Skills & Focus: Customer Success, Strategic Accounts, Healthcare, HealthTech, Implementations, Compensation, Equity, Employee Benefits, Performance, Sales
Salary: $115K – $140K
Type: Full time
Benefits: Equity, Medical, Dental, and Vision coverage, Health Savings Account with Employer Match, Company paid disability and l…

Braze

Customer Success Manager Chicago
Skills & Focus: Customer Success, SaaS, Product Adoption, Account Management, Business Process Recommendations, Client Engagement, Technical Support, Training and Development, Strategic Account Growth, Cross-Functional Collaboration
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: Experience managing a large number of accounts with a 'Tech-Touch' level of engagement.
Salary: $72,000 - $84,000/year (OTE $90,000 - $105,000/year)
Type: Full-time
Benefits: Competitive compensation, Retirement and Employee Stock Purchase Plans, Flexible paid time off, Comprehensive benefit p…

Tempus Next

Clinical Success Manager Chicago
Skills & Focus: Clinical Success, Oncology, Customer support, Account management, Sales integration, Hospital systems, Technical support, Data analysis, Process improvement, Software applications
Experience: 5+ years in a clinical capacity (such as RN)
Salary: $67,000 - $120,000 USD
Type: Full-time
Benefits: incentive compensation, restricted stock units, medical and other benefits

Gong

Renewal Manager Chicago
Skills & Focus: renewal process, customer retention, upselling, cross-selling, contract management, negotiation, Salesforce, customer satisfaction, operational efficiency, B2B SaaS
About the Company: Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growt…
Experience: Proven experience in a customer-facing role, preferably in sales, account management, customer success, or renewal management.
Salary: $109,000 OTE (70/30 Split) USD
Benefits: We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs; Wellbei…

Gartner, Inc.

Sr. Manager, Retention Programs Chicago
Skills & Focus: retention, growth strategy, cross-functional, business cases, quantitative analysis, qualitative analysis, project management, stakeholder communication, process improvement, client collaboration
About the Company: At Gartner, Inc., we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, help…
Experience: 5-7+ years
Salary: 106,000 USD - 145,000 USD
Type: Full-time
Benefits: generous PTO, 401k match up to $7,200 per year, opportunity to purchase company stock at a discount

Infotrack

National Client Growth and Retention Manager Chicago
Skills & Focus: Account Management, Customer Success, Revenue Growth, Client Retention, Customer Engagement, Upsell Strategies, Team Leadership, Relationship Management, Data-driven, Sales
About the Company: InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. They're global leaders in…
Experience: 3+ years in Account Management or Customer Success Leadership, ideally selling software to professional services buyers; 5+ years’ experience in Sales or Account Management.
Salary: $118,000 - $148,000 base pay
Type: Full-time
Benefits: 401(k) Match, Medical, Dental, & Vision Insurance - 85% of employee premiums are covered by InfoTrack, and 70% for your…

Loop

Customer Success Manager Chicago
Skills & Focus: customer success, strategic insights, data-driven, account management, logistics, supply chain, product adoption, customer retention, freight audit, cross-functional collaboration
About the Company: Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Loop’s modern audit and pay platform uses domain-driven AI to…
Experience: 2+ years of work experience in customer success, account management, operations, or sales in the logistics/transportation industry
Type: Full-time
Benefits: Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you; 401k plan; Unlimited PTO; Generous …

Betterup

Government Customer Success Manager Chicago
Skills & Focus: Customer Success, Project Management, Relationship Building, Strategic Consulting, Account Health, Value Delivery, Cross-functional Collaboration, Problem Solving, Public Sector, Stakeholder Management
About the Company: BetterUp is a company whose mission is human transformation, focusing on the employer/employee relationship and providing coaching and development experiences …
Salary: $107,000.00 – $161,000.00
Type: Full-time
Benefits: Access to BetterUp coaching; medical, dental, and vision insurance; flexible paid time off; learning and development st…

Greenlight Guru

Strategic Customer Success Manager Chicago
Skills & Focus: Customer Relationship Management, Strategic Planning, Problem-Solving, Escalation Management, Cross-Functional Collaboration, Performance Tracking, Consultative Engagement, Negotiation, Account Growth, Customer Satisfaction
About the Company: Greenlight Guru is a leading SaaS platform that helps innovative medical device companies bring higher quality, life-changing products to market faster. With a…
Experience: 5+ years in strategic account management, customer success, or sales role
Salary: $130,000
Type: Remote
Benefits: Flexible Paid Time Off, Home Office reimbursement, Multiple Health insurance options, 401k (with company match), Equity…

Nutanix

Manager, Customer Experience (East) Chicago
Skills & Focus: customer experience, customer success, team management, stakeholder relationships, subscription model, diversity and inclusion, performance metrics, technical skills, customer engagement, SaaS business model
Experience: 7 to 10 years in customer success or customer experience roles; 3 to 5 years in a management position
Salary: USD $131,120 - $262,680 per year
Benefits: medical, financial, 401(k) eligibility, paid time off, sign-on bonus, restricted stock units

Arrive Logistics

Client Success Associate Chicago
Skills & Focus: Operational Excellence, Client Success Associate, load building, scheduling appointments, tracking shipments, customer obsessed, efficient, proactive, solutions driven, collaborative environment
About the Company: Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success …
Type: Full-time

Stripe

Customer Success Manager Chicago
Skills & Focus: customer success, enterprise, payments, analytics, stakeholders, account management, business reviews, technical product, retention, growth
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product

Vooma

Customer Success Manager Chicago
Skills & Focus: Customer Success, Implementation, Customer Relationships, Onboarding, Client Management, Data Analysis, Product Feedback, Growth Mindset, Service Orientation, Technical Aptitude
About the Company: Vooma is a high growth freight-tech startup building the best AI agents for the logistics industry. Our mission is to improve the efficiency and resiliency of …
Experience: Any (new grads ok)
Salary: $80 - $150
Type: Full-time
Benefits: Competitive compensation, Equity upside, Medical / dental / vision / 401k

Tempus

Customer Success Manager Chicago
Skills & Focus: customer success, team leadership, client-facing interactions, performance metrics, issue resolution, scientific techniques, customer loyalty, data delivery, KPI implementation, cross-functional collaboration
About the Company: At Tempus, we are committed to fostering a customer service culture rooted in servant-based leadership. Our team is dedicated to helping each other, advocating…
Experience: 5+ years experience working with customers in a scientific setting.
Salary: $80,000 - $110,000 USD
Type: Full-time
Benefits: Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and o…

Reveal Careers

Customer Success Associate Chicago
Skills & Focus: Customer Success, eDiscovery, LegalTech, Customer Support, Client Service, Technical Support, Onboarding, Account Management, Project Management, Communication
Experience: 2+ years
Type: Full-time

Foursquare

Customer Success Manager Chicago
Skills & Focus: Customer Success, Client Services, Onboarding, Campaign Planning, Technical Support, Ad Tech, Advertising, Campaign Management, Client Training, Data Analysis
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Type: Hybrid
Benefits: Flexible PTO, Industry Leading Healthcare, 401(k) with company match, Equipment Setup, Family Planning and Fertility Pr…

Tempus

Strategy & Customer Operations Manager Chicago
Skills & Focus: strategy, customer operations, process improvement, cross-functional collaboration, data-driven, reporting systems, customer success, Six Sigma, leadership, healthcare
About the Company: Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical in…
Experience: Minimum of 5+ years of experience in strategy operations, process improvement, and customer experience. Minimum of 2 years of direct management experience.
Salary: $100,000 - $140,000 USD
Type: Full-time
Benefits: Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and o…

Fourkites

Customer Success Manager Chicago
Skills & Focus: Customer Success, Account Management, SaaS, Supply Chain, Customer Experience, Retention, Relationship Management, Business Objectives, Upsell Opportunities, Cross-Departmental Advocacy
About the Company: FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Glob…
Experience: At least 5 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company

Niq

Associate Client Manager Chicago
Skills & Focus: client management, data analysis, customer experience, business insights, team collaboration, revenue generation, service model, coaching, leadership, visualization

Stripe

Customer Success Manager Chicago
Skills & Focus: Customer Success, team leadership, high-growth, technology sales, account management, people management, coaching, strategic advice, cross-functional collaboration, enterprise account management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 7-10 years of technology sales or account management experience with 3-5 years of people management experience

Qlik

Director, Renewal Sales - Americas Chicago
Skills & Focus: renewal sales, customer success, SaaS, AI solutions, management, analytics, performance, growth, risk mitigation, collaboration
About the Company: A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes.
Experience: 7+ years in sales, customer success, or renewals, with at least 3 years in a leadership role owning a quota.
Salary: $168,000 – $200,000 per year, plus commission ($42,000 - $50,000)
Type: Remote/Hybrid
Benefits: Comprehensive benefits package, genuine career progression pathways, culture of innovation, and participation in Corpor…

Forethought

Customer Success Manager Chicago
Skills & Focus: customer success, technical consulting, AI solutions, customer relationship management, SaaS, renewal, data analysis, customer growth, collaboration, customer health
About the Company: Forethought is a leading Generative AI company providing customer service solutions that transform the customer experience. Our products enable seamless custom…
Experience: A minimum of 5 years in customer-facing roles in SaaS, with at least 3 years of experience in technical consulting, technical account management, or solutions engineering.
Type: Full-time