111 Customer Success Management jobs in Chicago.

Chicago

• Skills: Operational Excellence, Client Success Associate, load building, scheduling appointments, tracking shipments, customer obsessed, efficient, proactive, solutions driven, collaborative environment
• Type: Full-time

Chicago

• Skills: Customer Success, Customer Retention, Customer Satisfaction, Customer Advocacy, Cross-Functional Collaboration, Revenue Optimization, Data-Driven Insights, Performance Metrics, Strategic Vision, B2B SaaS
• Experience: 15+ years of experience in customer success, account management, ideally in a B2B SaaS environment, with at least 7 years in a senior leadership role.
• Type: Full-time
• Salary: $234,000 - $281,400/year

Chicago

• Skills: Customer Success, Client Relationship Management, Project Management, Retention, Gross and Net Dollar Retention, Stakeholder Engagement, Change Management, Content Marketing, Product Adoption, Analytics
• Experience: 7+ years in a CSM role focused on Fortune 50-100 accounts
• Type: Full-time
• Salary: Competitive compensation, company stock options and 401k

Chicago

• Skills: Customer Success, Onboarding, User Adoption, Technical Knowledge, Data Science, Product Enablement, Cross-functional Collaboration, Technical Support, Workshops, Analytics
• Experience: Minimum of two years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles.
• Type: Full-time
• Salary: $120,000 — $160,000 USD

Chicago

• Skills: customer success, strategic insights, data-driven, account management, logistics, supply chain, product adoption, customer retention, freight audit, cross-functional collaboration
• Experience: 2+ years of work experience in customer success, account management, operations, or sales in the logistics/transportation industry
• Type: Full-time

Chicago

• Skills: Customer Success, AdTech, Digital Advertising, Campaign Performance, Client Engagement, ROI, Client Satisfaction, Campaign Life Cycle, Hybrid Role, Team Collaboration
• Experience: Passionate and results-driven with expertise in AdTech, digital advertising, and mobile campaigns.
• Type: Full-time

Chicago

• Skills: Customer Success, Implementation, Customer Relationships, Onboarding, Client Management, Data Analysis, Product Feedback, Growth Mindset, Service Orientation, Technical Aptitude
• Experience: Any (new grads ok)
• Type: Full-time
• Salary: $80 - $150

Chicago

• Skills: Customer Success, SaaS, Solutions Architect, APIs, Generative AI, Technical Account Management, Custom Templates, Business Outcomes, Collaboration, Problem Solving
• Experience: 5+ years of technical roles in SaaS including 3+ years of experience in solutions architect or technical account management role
• Type: Full-time

Chicago

• Skills: customer success, enterprise, payments, analytics, stakeholders, account management, business reviews, technical product, retention, growth
• Experience: 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product

Chicago

• Skills: customer success, SaaS, strategic, Fortune 500, leadership, development, collaboration, business value, performance metrics, generative AI
• Experience: 10+ years in SaaS, 5+ years in Success Leadership or similar leadership role
• Type: Full-time

Chicago

• Skills: Customer Success, Account Management, SaaS, Supply Chain, Customer Experience, Retention, Relationship Management, Business Objectives, Upsell Opportunities, Cross-Departmental Advocacy
• Experience: At least 5 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company

Chicago

• Skills: customer enablement, adoption, program management, strategic consulting, collaborative leader, customer success, metrics, workflows, training content, stakeholder engagement
• Experience: 6+ years of experience in customer enablement, learning and delivery, customer success, program management, or strategic consulting
• Type: Full-time
• Salary: $147,000 - $187,000

Chicago

• Skills: Account Management, Customer Success, Revenue Growth, Client Retention, Customer Engagement, Upsell Strategies, Team Leadership, Relationship Management, Data-driven, Sales
• Experience: 3+ years in Account Management or Customer Success Leadership, ideally selling software to professional services buyers; 5+ years’ experience in Sales or Account Management.
• Type: Full-time
• Salary: $118,000 - $148,000 base pay

Chicago

• Skills: Customer Success, Salesforce, CRM, Project Leadership, SaaS, Technical Solutions, Solutions Architecture, Accountability, Stakeholder Relationships, Feature Guidance
• Experience: Minimum of 8 years
• Type: Full time
• Salary: $133,400 - $223,700

Chicago

• Skills: Customer Success, Campaign Support, Ad Tech, Client Services, Onboarding, Technical Solutions, Customer Satisfaction, Account Management, Data Analysis, Troubleshooting
• Experience: 2-3 years
• Type: Full-time
• Salary: $95,000-$115,000

Chicago

• Skills: customer relationships, revenue growth, strategic guidance, operational issues, service performance, contract renewals, data analysis, relationship building, problem-solving, team player
• Experience: 6+ years
• Salary: 125000-165000

Chicago

• Skills: retention, growth strategy, cross-functional, business cases, quantitative analysis, qualitative analysis, project management, stakeholder communication, process improvement, client collaboration
• Experience: 5-7+ years
• Type: Full-time
• Salary: 106,000 USD - 145,000 USD

Chicago

• Skills: customer success, client renewals, account management, customer relationships, feature adoption, strategic guidance, upsell opportunities, customer advocacy, communication skills, project management
• Experience: 2-5 years
• Type: Full-time
• Salary: $83,700 - $100,000/year

Chicago

• Skills: AI-driven customer service, customer growth, retention, upsell, cross-sell, sales pipeline, strategic territory plans, SaaS products, customer feedback, customer relationships
• Experience: 2+ years selling SaaS products, ideally 1+ years in closing role
• Type: Full-time
• Salary: $101,000-$118,000

Chicago

• Skills: Engagement Manager, data storage, customer objectives, value propositions, cross-functional teams, communication skills, client interactions, stakeholder influence, documentation, customer-focused
• Experience: 8+ years of experience in large deal engagement management
• Type: Full-time
• Salary: $118,000 – $178,000

Chicago

• Skills: escalation management, customer satisfaction, cross-functional collaboration, continuous improvement, data-driven, technical communication, problem-solving, SaaS infrastructure, process improvement, customer loyalty
• Experience: 10+ years of experience in escalation management, program management, operations, or technical support escalations
• Type: Full-time
• Salary: $117,400.00 - $143,500.00/year (OTE $130,400.00 - $159,400.00/year)

Chicago

• Skills: Mulesoft, account growth, customer success, technical expertise, stakeholder management, business planning, data-driven strategies, customer outcomes, commerce capabilities, enterprise accounts
• Experience: 7+ years experience of applicable sales/customer success experience
• Type: Full-time
• Salary: $143,850 - $261,170

Addison

• Skills: Customer Engagement, Project Management, Cross-functional Teams, Business Executives, Customer Experience, Updates, Strategic Initiatives, Value Proposition, Mentoring, Problem Solving

Chicago

• Skills: Customer Success, Project Management, Relationship Building, Strategic Consulting, Account Health, Value Delivery, Cross-functional Collaboration, Problem Solving, Public Sector, Stakeholder Management
• Type: Full-time
• Salary: $107,000.00 – $161,000.00

Elmhurst

• Skills: Customer Success, Onboarding, Renewal Management, Contract Negotiations, Cross-functional Collaboration, Customer Satisfaction, Sales Growth, Service Level Agreements, Customer Account Management, Relationship Building
• Experience: 2 years of experience with customer account management and prior sales experience in a quota-carrying role is strongly preferred
• Type: Hybrid
• Salary: $85,000.00 to $98,500.00

Chicago

• Skills: customer onboarding, adoption, retention, project management, customer success, B2B SaaS, relationship building, AI, gross dollar retention, data analysis
• Experience: 3+ years in a CSM role in B2B SaaS
• Type: Full-time

Chicago

• Skills: Customer Success, Warehouse Management Systems, SaaS, Customer Engagement, Upselling, Account Management, Customer Retention, Fulfillment, E-commerce, Project Management
• Experience: 4+ years of experience working within Warehouse Management Systems, 5+ years of experience owning customer accounts within a SaaS organization.
• Type: Full-time
• Salary: $90,000 - $120,000 per year

Chicago

• Skills: Customer Success, SaaS, B2B, Client Relationships, Technical Support, Product Expert, User Adoption, Onboarding, Customer Satisfaction, User Experience
• Experience: 2-3 years of technical B2B client-facing experience with a SaaS product
• Type: Full-time
• Salary: $90,000 - $120,000

Chicago

• Skills: Customer Success, Strategic Accounts, Healthcare IT, C-suite, Executive Relationships, Commercial Success, Stakeholder Engagement, Technical Expertise, Cross-functional Teams, Implementation
• Experience: 7+ years
• Type: Full time
• Salary: $115K – $140K

Chicago

• Skills: customer success, client service, strategic consulting, project management, relationship mastery, problem-solving, storytelling, value delivery, account health, leadership skills
• Type: Full-time
• Salary: $94,000.00 – $162,000.00

Chicago

• Skills: Customer Success, Account Management, Customer Journey, Change Management, Design Workshops, Business Reviews, Retention, Customer Insights, Value Realization, Cross-functional Collaboration
• Experience: 3+ years demonstrated success in an Account Management or Customer Success role.
• Type: Full-time
• Salary: $116,800 - $148,800

Chicago

• Skills: Client Success, CRM, government contracting, candidate sourcing, business development, contract acquisition, stakeholder communication, pipeline management, strategic growth, interview coordination
• Type: Full Time
• Salary: $67,500 - $97,500

Chicago

• Skills: Customer Success, Account Management, Public Affairs, Public Relations, Advocacy, Non-profits, Client Relationships, Retention, Upselling, Sales CRM
• Experience: 2-5 years of relevant experience
• Type: Full-time
• Salary: Competitive salary

Chicago

• Skills: customer success, clinical workflows, patient care outcomes, nursing operations, healthcare, AI, training, relationships, implementation, project management
• Experience: A minimum of 5 years of clinical experience.
• Type: Full-time

Chicago

• Skills: client relationships, implementation, consultative approach, food waste reduction, collaboration, project management, Excel, customer service, communication, data analysis
• Experience: Experience ideally within a multi-national organisation in Client Success / Delivery or Project Management / Account Management / Consultancy.
• Type: Full-time
• Salary: $50,000 per year

Chicago

• Skills: customer success, SaaS, stakeholder management, onboarding, customer engagement, retention, expansion, legal industry, machine learning, data analytics
• Experience: 6+ years
• Type: Full-time
• Salary: $130K - $170K

Chicago

• Skills: partner management, customer experience, service delivery, KPIs, operations, collaboration, relationship management, data-driven, analytical, communication
• Experience: 2+ years of partner management or enterprise account management experience
• Type: Full-time
• Salary: $60,000-$90,000

Chicago

• Skills: Customer Success, eDiscovery, data forensics, product adoption, account management, relationship management, renewal risk, upsell opportunities, collaboration, project management
• Experience: 5+ years
• Type: Full-time
• Salary: $93,500 to $110,000

Chicago

• Skills: customer success, account management, digital advertising, customer experience, data, client relationships, Nielsen ONE, advocacy, media measurement, revenue growth
• Experience: Experienced professional with account management or customer success experience
• Type: Full-time

Chicago

• Skills: Project Management, Consulting, Enterprise software, SaaS applications, CRM, Customer Success, Sales strategy, Implementation, Program delivery, Cross-functional teams
• Experience: 8-10 years of Project Management experience; 5+ years of professional consulting experience.
• Type: Full-time
• Salary: $130,900-192,000

Chicago

• Skills: renewals, account management, customer success, sales, SaaS, negotiation, relationship management, team development, retention, revenue growth
• Experience: 7+ years
• Type: Full-time
• Salary: $140,000 - $155,000 USD

Chicago

• Skills: Client Experience, Customer Service, Technical Sales, Client Retention, Strategic Planning, Client Engagement, Data Insights, Collaboration, Account Management, Problem-Solving
• Experience: 2+ years experience ideally in a technical sales capacity
• Type: Full Time

Chicago

• Skills: customer success, customer experience, strategic leadership, team management, customer satisfaction, subscription model, stakeholder relationships, performance metrics, diversity and inclusion, technical capability
• Experience: 7 to 10 years in customer success or customer experience roles, with 3 to 5 years in a management position.
• Type: Remote
• Salary: USD $131,120 - $262,680 per year

Buffalo Grove

• Skills: Client Support, Strategic relationships, Program health, Client success, Communication skills, Data analysis, Budgeting, Client meetings, CSAT, NPS
• Experience: Minimum of 3 – 5 years of industry experience OR experience in building & managing client relationships
• Type: Full-time
• Salary: $77,400 to $89,250

Chicago

• Skills: Account Management, Onboarding, Customer Retention, Healthcare, Benefits Administration, Data Analysis, Stakeholder Communication, Project Management, Customer Success, Regulations Compliance
• Experience: 3+ years managing enterprise customer relationships
• Type: Full-time
• Salary: $110,000 - $130,000 per year

Chicago

• Skills: cloud security, customer success, deployment, best practices, adoption, risk management, technical support, community engagement, scalability, customer retention

Chicago

• Skills: Customer Success, eDiscovery, Data Forensics, Account Management, Legal Industry, Customer Relationships, Product Adoption, Renewal Risk, Upsell Opportunities, Relationship Building
• Experience: 3-5+ years in account management or consulting within eDiscovery, data forensics, or legal industry

Addison

• Skills: manage, customer, project, cross-functional, initiative, value, team, strategic, collaborate, mentor

Chicago

• Skills: food waste, technology, AI, customer success, project management, client relationship, food cost savings, food sustainability, client onboarding, multi-national

Chicago

• Skills: financial services, customer acquisition, growth programs, banks, credit unions, strategic sales, solution design, market expertise, program optimization, client success

Chicago

• Skills: customer success, business development, CXO relationships, digital transformation, AI, cloud computing, IoT, client partnerships, growth strategy, technological innovation

Addison

• Skills: Customer Success, Account Management, Leadership, Customer Outcomes, Product Adoption, Renewals, Upsell, Team Development, Strategic Planning, Client Relationships

Chicago

• Skills: customer service, AI agent, customer experience, relationship management, sales, SaaS, client relationships, expansion, strategic planning, growth
• Experience: 8+ years in B2B sales, 5+ years SaaS experience
• Type: Full-time
• Salary: $268,990 - $312,610 (for Greater Chicago Area)

Chicago

• Skills: revenue enablement, sales methodologies, product release, sales tools, training, cross-functional, SaaS, performance metrics, revenue growth, team development
• Experience: 4+ years in revenue enablement, preferably in SaaS
• Type: Full-time
• Salary: $120,000 to $140,000 base with upside potential

Chicago

• Skills: customer experience, change management, product launch, process improvement, stakeholder engagement, operator feedback, efficiency, cross-functional collaboration, data analysis, communication
• Experience: 4+ years of relevant experience
• Salary: $78,000 - $118,000 USD

Addison

• Skills: Customer Success, Account Management, Client Relations, Business Planning, Customer Outcomes, Product Adoption, Renewals, Upsells, Leadership, Customer Satisfaction

Chicago

• Skills: practice development, customer success, consultative sales, aesthetics, med spas, dermatology, plastic surgery, relationship-driven, training, business growth
• Experience: Proven experience in consultative, relationship-driven sales, especially with consumable products requiring repeat purchases.
• Type: Full-time
• Salary: $80,000 base salary plus unlimited commission potential

Chicago

• Skills: Client Success, Healthcare, Analytical Skills, Leadership, Strategic Vision, Clinical Background, Team Management, Customer Satisfaction, Operational Efficiency, Product Adoption
• Experience: 5+ years of health care customer relationship management experience in Client Success, Project Management, Sales or Operations roles.
• Type: Full-time

Chicago

• Skills: Customer Success, Account Management, SaaS, Cybersecurity, Technical Knowledge, Salesforce.com, Enterprise Organizations, Problem Solving, Onboarding, Software Integrations
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Chicago

• Skills: customer engagement, product adoption, gross dollar retention, account growth, customer advocacy, cross-functional collaboration, process improvements, customer centricity, value and ROI conversations, B2B SaaS
• Type: full_time
• Salary: {'min': 135000.0, 'max': None, 'period': 'annual', 'currency': 'USD'}

Chicago

• Skills: Customer Success, Client Engagement, Relationship Management, Data Analytics, Risk Management, Program Management, Customer Training, Operational Support, Financial Services, Engagement Strategies
• Type: full_time
• Salary: {'min': 120000.0, 'max': 150000.0, 'period': 'annual', 'currency': 'USD'}

Chicago

• Skills: Customer Success, Growth Manager, Onboarding, Engagement, Buyer Intent Data, Digital Health, Relationship Management, Sales Collaboration, Churn Prevention, Seller Experience
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Chicago

• Skills: Customer Success, Account Management, Customer Relationships, Computer Vision, Machine Learning, Hazard Detection, AI, Operational Efficiency, Risk Management, Safety
• Type: other
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Chicago

• Skills: customer retention, data insights, client relationships, strategic planning, SaaS, account management, food and beverage industry, consultative approach, high performing culture, client advisor
• Type: full_time
• Salary: {'min': 115000.0, 'max': 155000.0, 'period': 'annual', 'currency': 'USD'}

Chicago

• Skills: Customer Success, Project Management, Healthcare, AI Analytics, Telehealth, Data Analysis, Stakeholder Management, Risk Adjustment, Quality Measures, Collaboration
• Type: full_time
• Salary: {'min': None, 'max': None, 'period': '', 'currency': ''}

Chicago

• Skills: customer experience, strategy, B2C, B2B, data-driven insights, customer journeys, innovation, MROI, brand health, value-driven approach
• Type: full_time
• Salary: {'min': 136000.0, 'max': 195000.0, 'period': 'annual', 'currency': 'USD'}

Chicago

• Skills: customer success, healthcare ecosystem, clinician relationships, product training, user adoption, customer expansion, strategic accounts, AI-powered solutions, patient outcomes, reporting metrics
• Type: full_time
• Salary: {'min': 140000.0, 'max': 170000.0, 'period': 'annual', 'currency': 'USD'}

Chicago

• Skills: Client Success Management, Client Relationship Management, Clientricity, Retention, Business Development, Leadership, Project Management, Collaborative, Stakeholder Engagement, Client Executive
• Type: full_time
• Salary: {'min': 131750.0, 'max': 155000.0, 'period': 'annual', 'currency': 'USD'}