46 Customer Onboarding And Success jobs in Chicago.

Hiring now: Customer Success Mgr @ Servicenow, Scaled Customer Success M @ Intercom, Customer Success Mgr @ Foursquare, Lead @ Banana Rep, Team Lead Kyc Ops @ Adyen, Sr Implementation Mgr Str @ Abridge, Onboarding Spec @ Gusto, Customer Success Mgr @ Patientiq, Customer Success Mgr Sr M @ Salesforce, Customer Success Rep @ Zen Educat.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (15) customer success (12) Onboarding (11) SaaS (8) onboarding (8) Technical Support (7) project management (6) Customer Engagement (5) Project Management (5) customer experience (5)

📍 Locations

Chicago (40) Addison (4) Elk Grove Village (2)

Servicenow

Skills & Focus: Customer Success Manager, AI, Customer Engagement, Financial Services, Product Adoption, Collaboration, Technical Support, Project Management, Digital Transformation, Customer Advocacy
About the Company: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …
Experience: 3+ years of experience providing customer professional services or related business support
Skills & Focus: Customer Engagement, Project Management, Cross-functional Teams, Business Executives, Customer Experience, Updates, Strategic Initiatives, Value Proposition, Mentoring, Problem Solving
Skills & Focus: Customer Engagement, cross-functional projects, customer experience, project management, strategic initiatives, value proposition, collaboration, mentorship, gap analysis, solutions

Intercom

Skills & Focus: customer success, product adoption, implementation projects, technology, engagement strategies, SaaS, customer relationships, team player, dynamic, communication
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 2+ years experience working in a customer-facing organization.
Salary: $104,063 - $120,938
Type: Full-time
Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation revi…

Foursquare

Skills & Focus: Customer Success, Campaign Support, Ad Tech, Client Services, Onboarding, Technical Solutions, Customer Satisfaction, Account Management, Data Analysis, Troubleshooting
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Comprehensive health insurance, 401(k) with company match, Equipment setup, Family Planning and Fertility…

Banana Republic

Lead Chicago
Skills & Focus: customer experience, sales leader, team collaboration, product lifecycle, flexible schedule, technology utilization, compliance standards, promote customer loyalty, role model, positive work environment
About the Company: Born from two California creatives fueled by their explorer spirits, Banana Republic has repositioned itself as a premium, experiential lifestyle brand for tod…
Salary: $16.60 - $20.75 USD
Type: Full Time
Benefits: Merchandise discount, Paid Time Off, extensive 401(k) plan, employee stock purchase plan, medical, dental, vision and l…

Adyen

Skills & Focus: KYC, CDD, onboarding, compliance, customer experience, people management, operations, coaching, team leadership, payments
About the Company: Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technolo…
Experience: 2-3 years of people management experience (preferably in operations or support)
Salary: $125,000 - 170,000
Type: Hybrid

Abridge

Skills & Focus: implementation, project management, healthcare technology, customer communication, B2B, software deployment, collaboration, process improvement, stakeholder management, AI-generated summaries
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversation…
Experience: 5+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.
Salary: $135K – $160K
Type: Full time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,…

Gusto

Skills & Focus: onboarding, customer service, cross-selling, up-selling, customer empathy, communication skills, high volume, quota, advisory skills, adaptable
About the Company: Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, …
Experience: Minimum of 1-2 years in a high volume onboarding or customer service environment
Salary: $20.67 - $24.50 hourly
Type: Full-time

Patientiq

Skills & Focus: Customer Success Manager, B2B SaaS, relationship building, data collection, customer retention, cross-functional collaboration, product documentation, technical aptitude, CRM experience, healthcare industry experience
About the Company: PatientIQ is building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patien…
Experience: 3+ years’ experience managing strategic customer accounts in a B2B SaaS environment
Benefits: Top-notch health, dental and vision insurance. 401K. Flexible Time Off.

Salesforce

Skills & Focus: Customer Success, SaaS, Tableau, Technical guidance, Business objectives, Salesforce, Stakeholder relationships, Incident management, User adoption, Cross-functional teams
About the Company: Salesforce is a global leader in CRM, helping businesses of all sizes streamline their operations and improve customer relationships through innovative technol…
Experience: Minimum of 8 years work experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical Architecture.
Salary: $133,400 - $223,700
Type: Full time
Benefits: World-class enablement and training, exposure to executive thought leaders, clear path to promotion, weekly coaching, v…
Skills & Focus: Customer Success, Product Introductions, Collaboration tools, Project Management, Cross-functional, Strategic Planning, Training, Cloud-Based, Community Development, Stakeholder Engagement
About the Company: Salesforce is a leading customer relationship management (CRM) platform that helps businesses manage their customer relationships more effectively. They focus …
Experience: 5+ years for Sr Manager, 8+ years for Director
Salary: $141,300 - $194,300 (Colorado), $155,400 - $213,800 (Illinois)
Type: Full time
Benefits: Employee benefits include competitive salaries, inclusive programs, and a commitment to equal opportunity.

Zen Educate

Skills & Focus: onboarding, customer success, communication, qualify, assess, interviews, preferences, screening, support, fast paced
About the Company: Zen Educate is a technology company with an online platform that helps match schools with teaching staff (Substitute teachers, Paraprofessionals, etc.) By leve…
Experience: Experience in customer service, customer success or inbound sales; experience in education is encouraged.
Salary: $51,000 OTE (uncapped)
Type: Full-time
Benefits: 15+ days PTO & 9 federal holidays; Competitive salary; Ownership in the company; Health Insurance.

Salesforce

Skills & Focus: Customer Success, Stakeholder relationships, Problem-solving, Technical concepts, MuleSoft, Government processes, Compliance, Onboarding, Signature Success, Project leadership
About the Company: MuleSoft, a Salesforce Company, helps organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Compan…
Experience: Minimum of 8 years in Customer Success, consulting, or technology-related fields
Salary: $133,400 - $199,700
Type: Full time
Benefits: Health benefits, financial benefits and perks, time off and leave policies, parental benefits, perks and discounts
Skills & Focus: Customer Success, SaaS, Tableau, Technical Guidance, Customer Engagement, User Adoption, Account Management, Salesforce Platform, Stakeholder Relationships, Business Objectives
About the Company: Salesforce is a global leader in CRM software and applications, helping organizations to better connect with customers and transform business processes.
Experience: Minimum of 8 years work experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical and/or Solutions Architecture.
Salary: $133,400 - $223,700
Type: Full-time
Benefits: Health benefits, financial benefits, perks, time off and leave policies, parental benefits, and discounts.

Foursquare

Skills & Focus: Customer Success, Client Management, Campaign Support, Technical Solutions, Advertising, Ad Tech, Programmatic Buys, Social Media Advertising, Customer Onboarding, Portfolio Management
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Industry Leading Healthcare, 401(k) with company match, Equipment Setup, Family Planning and Fertility Pr…

Fourkites

Skills & Focus: customer success, relationship management, SaaS, advocacy, onboarding, retention, upselling, stakeholder engagement, metrics, supply chain
About the Company: FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Glob…
Experience: At least 5 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company

Eliseai

Skills & Focus: Customer Success, SaaS, B2B, Client Relationships, Technical Support, Product Expert, User Adoption, Onboarding, Customer Satisfaction, User Experience
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2-3 years of technical B2B client-facing experience with a SaaS product
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Cookunity

Skills & Focus: onboarding, activation, creator support, food business, culinary, customer relations, process coordination, compliance, documentation management, communication skills
About the Company: CookUnity delivers 35 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that…
Experience: 1+ years of experience in onboarding or account activation for a culinary physical product business (preferred)
Salary: $90,000 - $90,000 USD
Type: Hybrid
Benefits: Health Insurance coverage, 401k Plan, Unlimited PTO, 5-year Sabbatical, Paid Family leave, Compassionate Leave, CookUni…

Via

Skills & Focus: customer relationships, revenue growth, strategic guidance, operational issues, service performance, contract renewals, data analysis, relationship building, problem-solving, team player
About the Company: Via builds technology that changes the way the world moves. With a mission to create modern and efficient public transportation systems, Via utilizes AI-powere…
Experience: 6+ years
Salary: 125000-165000
Benefits: Generous benefits package, including free medical plans and 401K matching.

Dataiku

Skills & Focus: Customer Success, Onboarding, User Adoption, Technical Knowledge, Data Science, Product Enablement, Cross-functional Collaboration, Technical Support, Workshops, Analytics
About the Company: Dataiku is pioneering the future of AI with a platform that makes data actionable and accessible. Since its beginning in Paris in 2013, Dataiku has grown to ov…
Experience: Minimum of two years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles.
Salary: $120,000 — $160,000 USD
Type: Full-time
Benefits: Comprehensive benefits including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax …

Yext

Skills & Focus: Customer Success Management, Adoption, Retention, Customer Satisfaction, Strategic Success Plans, Industry Insights, Product Expertise, Upsell, Growth Opportunities, Negotiation Skills
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands …
Experience: A minimum of 7 years of experience in a strategic CSM role with a proven track record of managing enterprise-level customers.
Salary: $92,250 — $199,000 USD
Benefits: Comprehensive package including medical, dental and vision benefits; life insurance; short-term and long-term disabilit…

Foursquare

Skills & Focus: Customer Success, Campaign Management, Technical Support, Ad Tech, Client Engagement, Onboarding, Campaign Execution, Cross-sell, Upsell, Customer Satisfaction
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Benefits: Flexible PTO, comprehensive health insurance, 401(k) with company match, necessary hardware for work, family planning a…

Writer

Skills & Focus: customer onboarding, adoption, retention, project management, customer success, B2B SaaS, relationship building, AI, gross dollar retention, data analysis
About the Company: Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gend…
Experience: 3+ years in a CSM role in B2B SaaS
Type: Full-time
Benefits: Generous PTO, medical, dental, vision coverage, paid parental leave, fertility support, health savings account, learnin…

Loop

Skills & Focus: Implementation Manager, project management, supply chain, logistics, customer success, technical architect, business process transformation, onboarding process, communication skills, multitask
About the Company: Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Loop’s modern audit and pay platform uses their domain-driven…
Experience: 3-5 years of customer-facing experience in supply chain/logistics technology integrations or project/account management in the logistics or transportation industry; 3+ years of direct involvement in the Transportation, Logistics, Brokerage and/or Supply Chain Industries.
Type: Hybrid
Benefits: Premium Medical, Dental, and Vision Insurance plans; Commuter & Flex Spending benefits; 401k plan; Unlimited PTO; Gener…

Eliseai

Skills & Focus: customer success, SaaS, B2B, product expert, customer satisfaction, user workflows, integration, client onboarding, technical environment, data analysis
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 4-5 years of technical B2B client-facing experience with a SaaS product
Salary: $120,000 - $140,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Braze

Skills & Focus: Customer Success, SaaS, Product Adoption, Account Management, Business Process Recommendations, Client Engagement, Technical Support, Training and Development, Strategic Account Growth, Cross-Functional Collaboration
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: Experience managing a large number of accounts with a 'Tech-Touch' level of engagement.
Salary: $72,000 - $84,000/year (OTE $90,000 - $105,000/year)
Type: Full-time
Benefits: Competitive compensation, Retirement and Employee Stock Purchase Plans, Flexible paid time off, Comprehensive benefit p…

Drw

Skills & Focus: Onboarding, Counterparty, Due diligence, Compliance, KYC, Financial services, Problem-solving, Analytical skills, Organizational skills, Communication skills
About the Company: DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets aro…
Experience: 1-3 years of relevant experience, preferably working in financial services, compliance, or legal environment
Salary: $70,000 to $90,000
Benefits: DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 4…

Flexport

Skills & Focus: Product Strategy, Operational Process Design, Client Onboarding, Pricing Strategy, Performance Management, Geographical Expansion, Growth Initiatives, Supply Chain SaaS, Program Management, Analytical Skills
About the Company: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’…
Experience: At least 6 years of working experience, of which at least 4 years in consulting, business operations or project management, preferably in the logistics or software development industry or in a fast growing tech startup.
Salary: $140,000 - $176,000 USD
Type: Full-time

Nutanix

Skills & Focus: customer experience, customer success, team management, stakeholder relationships, subscription model, diversity and inclusion, performance metrics, technical skills, customer engagement, SaaS business model
Experience: 7 to 10 years in customer success or customer experience roles; 3 to 5 years in a management position
Salary: USD $131,120 - $262,680 per year
Benefits: medical, financial, 401(k) eligibility, paid time off, sign-on bonus, restricted stock units

Stripe

Skills & Focus: customer success, enterprise, payments, analytics, stakeholders, account management, business reviews, technical product, retention, growth
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product

Vooma

Skills & Focus: Customer Success, Implementation, Customer Relationships, Onboarding, Client Management, Data Analysis, Product Feedback, Growth Mindset, Service Orientation, Technical Aptitude
About the Company: Vooma is a high growth freight-tech startup building the best AI agents for the logistics industry. Our mission is to improve the efficiency and resiliency of …
Experience: Any (new grads ok)
Salary: $80 - $150
Type: Full-time
Benefits: Competitive compensation, Equity upside, Medical / dental / vision / 401k

Tempus

Skills & Focus: customer success, team leadership, client-facing interactions, performance metrics, issue resolution, scientific techniques, customer loyalty, data delivery, KPI implementation, cross-functional collaboration
About the Company: At Tempus, we are committed to fostering a customer service culture rooted in servant-based leadership. Our team is dedicated to helping each other, advocating…
Experience: 5+ years experience working with customers in a scientific setting.
Salary: $80,000 - $110,000 USD
Type: Full-time
Benefits: Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and o…

Reveal Careers

Skills & Focus: Customer Success, eDiscovery, LegalTech, Customer Support, Client Service, Technical Support, Onboarding, Account Management, Project Management, Communication
Experience: 2+ years
Type: Full-time

Foursquare

Skills & Focus: Customer Success, Client Services, Onboarding, Campaign Planning, Technical Support, Ad Tech, Advertising, Campaign Management, Client Training, Data Analysis
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Type: Hybrid
Benefits: Flexible PTO, Industry Leading Healthcare, 401(k) with company match, Equipment Setup, Family Planning and Fertility Pr…

Stripe

Skills & Focus: Sales Development Enablement, Onboarding Program, Cross-functional Collaboration, Sales Enablement Initiatives, Training Facilitation, Stakeholder Engagement, Global Transformational Programs, Operational Rigor, Data-Driven Decisions, Project Management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use…
Experience: 11+ years in a Sales Enablement role
Type: Full-time

Turnitinllc

Skills & Focus: technical implementation, customer relationship, project management, LMS integrations, customer success, cross-functional collaboration, best practices, product adoption, change management, customer feedback

Braze

Skills & Focus: Customer Experience, Training Programs, Onboarding, Customer Success, Sales Enablement, Data-Driven, Stakeholder Engagement, Program Management, Content Management, Collaboration
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 5+ years combined experience in Sales/ GTM Enablement, Customer Success and/ or GTM readiness, Productivity, or Sales Operations
Salary: $128,700 - $151,200/year
Benefits: Braze offers competitive compensation, equity, retirement plans, flexible paid time off, comprehensive medical, dental,…

Intercom

Skills & Focus: customer success, account management, SaaS, AI products, strategic planning, C-suite, risk identification, product adoption, customer engagement, trusted advisor
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
Type: Full-time
Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation revi…

Amper

Skills & Focus: onboarding, training, Sales, Marketing, Customer Success, program manager, learning paths, curriculum development, GTM, enablement metrics
About the Company: Amper is a fast-growing SaaS company providing innovative solutions for manufacturing visibility.
Experience: 2+ years of directly-related experience
Salary: $90,000-100,000
Type: Full-time
Benefits: comprehensive benefits package including medical, dental, and vision insurance, 401(k), unlimited paid time off, and ea…

Robinhood Markets

Skills & Focus: options onboarding, brokerage operations, process improvements, team leadership, cross-functional collaboration, forecasting, planning, customer experience, FINRA compliance, decision-making
About the Company: Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its…
Experience: 7+ years of Brokerage operations experience
Salary: $134,000 — $158,000 USD (for Denver, CO; Westlake, TX; Chicago, IL); $119,000 — $140,000 USD (for Lake Mary, FL)
Benefits: 100% paid health insurance for employees with 90% coverage for dependents, annual lifestyle wallet for personal wellnes…

Onetrust

Skills & Focus: Customer Success Manager, customer relationship, revenue retention, customer engagement, business reviews, communication, stakeholder management, SaaS solutions, technology, strategic advisor
About the Company: OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, auto…
Experience: 5-6+ years in a client-facing role
Salary: $88,875 - $133,312.50 USD
Type: Full-time
Benefits: Comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retireme…

Vooma

Skills & Focus: customer success, operations, AI, logistics, onboarding, customer relationship management, technical aptitude, project planning, data analysis, customer feedback
About the Company: Vooma is a high growth freight-tech startup building the best AI agents for the logistics industry. Our mission is to improve the efficiency and resiliency of …
Experience: Any (new grads ok)
Salary: $80 - $150
Type: Full-time
Benefits: Competitive compensation, Equity upside, Medical / dental / vision / 401k

Adp

Skills & Focus: client service, onboarding, implementation, consultation, relationship building, project management, communication, time management, analytical skills, adaptability
About the Company: ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administr…
Experience: 1 to 3 years of experience working in a client service/customer service environment or systems integration environment
Salary: $18.70 - $37.88 / Hour
Benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, …
Skills & Focus: Bilingual, Implementation, Client Service, Business Consulting, Microsoft Office, Collaboration, Onboarding, Client Experience, ADP Technologies, Training
About the Company: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administr…
Experience: 3 years of experience working in client service/customer service environment, with 1 year of business consulting experience.
Salary: $15.00 - $27.98 / Hour
Type: Full-time
Benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, …