21 It Support And Service Desk jobs in Charlotte.

Hiring now: Service Desk Tech @ Jack Henry, Dir It Service Management @ Lincoln Fi, Field Service Support Eng @ Intuitive , Technical Support Spec @ Brightspee, Sr Service Desk Analyst @ Lendingtre, Field Service Tech I @ Baxter, Head Of Customer Support @ Notable, Service Coordinator @ Ugi, Sr It Service Management @ Citizens, Managed It Help Desk Tier @ Dex Imagin.Explore more at jobswithgpt.com.

🔥 Skills

technical support (7) troubleshooting (6) customer service (5) problem-solving (4) IT Service Management (3) Technical Support (3) incident management (2) Troubleshooting (2) Customer Service (2) Maintenance (2)

đź“Ť Locations

Charlotte (19) Concord (1) Salisbury (1)
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Jack Henry & Associates, Inc

Service Desk Technician Charlotte
Skills & Focus: technical support, troubleshooting, customer service, Microsoft Office 365, Windows OS, remote access, diagnostic techniques, hardware, software, network failures
About the Company: At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streaml…
Experience: Minimum of 18 months of experience in a technical support environment.
Salary: $35,000 to $45,000 per year
Type: Hybrid
Benefits: Offers outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people.

Lincoln Financial

Director, IT Service Management Charlotte
Skills & Focus: IT Service Management, incident management, problem management, change management, performance goals, process improvements, availability management, technical support, training opportunities, leadership
About the Company: Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance an…
Experience: 7+ Years experience in IT Support, specifically in Technology Operations Centers and with IT Major Incident, Change and Problem Management systems and processes that directly aligns to the responsibilities of this role, including 3+ years of supervisory, managerial, and/or demonstrated leadership experience.
Salary: $93,300 - $169,700
Type: Remote
Benefits: PTO/parental leave, Competitive 401K and employee benefits, Free financial counseling, health coaching and employee ass…

Intuitive Surgical

Field Service Support Engineer 2 – Weekend Shift Charlotte
Skills & Focus: Field Service, Technical Support, Troubleshooting, Electro-mechanical Systems, Customer Service, Maintenance, Installation, Communication Skills, Problem-solving, Training
About the Company: Intuitive is a pioneer and market leader in robotic-assisted surgery. We strive to foster an inclusive and diverse team, committed to making a difference in he…
Experience: Minimum 1-3 years of Field Service Experience preferred
Salary: $40 USD - $54 USD (Base Salary Range Region 1) and $36 USD - $49 USD (Base Salary Range Region 2)
Type: Full-time
Benefits: Market-competitive compensation packages, including base pay, incentives, benefits, and equity.

Brightspeed

Technical Support Specialist Charlotte
Skills & Focus: Technical Support, Customer Experience, Inventory Systems, Network Information, Service Queues, Customer Records, Records Maintenance, Task Groups, Technical Knowledge, Fiber Orders

Lendingtree

Sr. Service Desk Analyst Charlotte
Skills & Focus: Service Desk, cloud infrastructure, O365/Azure, troubleshooting, technical documentation, system reconfigurations, employee onboarding, cross functional team, automation, analytical ability
About the Company: LendingTree is a Marketplace, built to save you money-we don’t make loans, we find them. In Fact, we’ve been finding the best loans for Americans for more than…
Experience: 1-2 years of experience in Information Technology, preferably in a cloud environment
Salary: $80,000-$90,000
Type: Full-time
Benefits: Medical, dental, vision insurance and 401(k) matching

Brightspeed

IT Technical Lead, Service Assurance Systems - Enterprise & Wholesale Charlotte
Skills & Focus: IT Technical Lead, Service Assurance, ServiceNow platform, business requirements, technical solutions, subject matter expertise, incident troubleshooting, user experience improvements, product backlog, implementation teams

Baxter

Field Service Technician I Charlotte
Skills & Focus: technical services, field technician, customer support, inventory management, healthcare solutions, equipment maintenance, travel, problem-solving, team collaboration, technical support
About the Company: Baxter is a global company that operates in more than 100 countries, focused on innovating and providing healthcare solutions for patients.
Type: Full-time
Benefits: Comprehensive benefits options reflect the value we place in our employees.

Notable

Head of Customer Support & Maintenance Charlotte
Skills & Focus: Customer Support, Maintenance, Process Optimization, Operational Excellence, Resource Allocation, Ticket Triage, CRM, Ticketing Systems, Healthcare Technology, Problem-Solving
About the Company: Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling…
Experience: 10+ years
Salary: $115K – $160K
Type: Full time
Benefits: Stock options, Medical, Dental, and Vision coverage, Health Savings Account with Employer Match, Company paid disabilit…

Ugi Corporation

Service Coordinator Charlotte
Skills & Focus: dispatching, scheduling, customer service, data analysis, logistics, technician utilization, service revenue, operations, problem-solving, safety protocols
About the Company: AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers.
Experience: 3 years’ experience in service technician scheduling and/or logistics

Intuitive Surgical

Field Service Support Engineer 2 - Weekend Shift Charlotte
Skills & Focus: technical support, electro-mechanical systems, customer service, troubleshooting, maintenance, installation, preventive maintenance, training, communication skills, problem-solving
About the Company: At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, w…
Experience: 1-3 years of Field Service Experience preferred
Salary: $40 USD - $54 USD
Type: Full-time

Citizens

Sr IT Service Management Specialist - Enterprise Incident Mgmt (Weekend Shift) Charlotte
Skills & Focus: Incident Management, Teleconferences, Service Restoration, Risk Reduction, Documentation, Stakeholder Engagement, Continuous Improvement, Customer Service, Operational Efficiency, ITIL Service Management
About the Company: Citizens provides equal employment and advancement opportunities to all colleagues and applicants for employment, focusing on an inclusive work culture.
Experience: Experience in Banking institution preferred
Salary: $93,977 - $140,966 per year
Type: Full-time
Benefits: Comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrang…

Dex Imaging

Managed IT Help Desk Tier 1 Charlotte
Skills & Focus: IT support, Managed IT Services, Microsoft desktops, Active Directory, Group Policy, Microsoft Office, Microsoft 365, PSA ticketing system, RMM tools, CompTIA A+
About the Company: DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nati…
Experience: 1-3 years
Type: Full-time

Cognizant

Cisco Voice Engineer Charlotte
Skills & Focus: Cisco, voice, VoIP, Unified Communications, CUCM, SIP, telecom, incident management, problem-solving, technical support
About the Company: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Experience: 5-8 years
Salary: $79,240 - $154,500
Type: Full-time
Benefits: Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-…

Brightspeed

Dispatch Specialist I Charlotte
Skills & Focus: dispatch, monitoring workflow, evaluating work, reassigning work, status updates, communicating, service orders, repair tickets, company policies, dispatch procedures
Operations Technician III Charlotte
Skills & Focus: customer service, POTS switch troubleshooting, access lines, trunk lines, feature code issues, voice call issues, ticket management, project work, root-cause analysis, subject matter expert

Citizens

Sr IT Service Management Specialist - Enterprise Incident Mgmt (Weekend Shift) Charlotte
Skills & Focus: IT Service Management, Enterprise Incident Management, Weekend Shift, Technology, Customer Experience, Risk Management, Problem-Solving, Collaboration, Continuous Improvement, Agile
About the Company: Citizens is a leading financial institution committed to building a diverse, inclusive, and high-performing culture where everyone feels valued, respected, and…
Type: Full Time
Sr IT Service Management Specialist - Enterprise Incident Mgmt (Weekend Shift) Charlotte
Skills & Focus: IT Service Management, Incident Management, Weekend Shift, Technology, Professional, Financial Institution, Community Support, Inclusion, Employee Growth, Diversity
About the Company: Citizens is a leading financial institution committed to supporting and strengthening communities. They have a culture of inclusion and actively invest in thei…
Experience: Professional level
Type: Full Time
Benefits: Comprehensive benefits, resources and programming to support holistic well-being.

Six Flags Entertainment Corporation

Supervisor Technical Support Charlotte
Skills & Focus: Technical Support, Supervisor, Team Management, Troubleshooting, Executive Support, Performance Monitoring, Technical Documentation, Guest Satisfaction, IT Systems, Service Level Agreements
Experience: Proven experience in technical support or a related field, preferably in the theme park or entertainment industry.
IT Intern - Seasonal Charlotte
Skills & Focus: IT support, hardware maintenance, software installation, network administration, troubleshooting, Point of Sale, customer service, technical support, computer systems, park operations
Salary: $15 / hour
Type: Part-time
Benefits: FREE admission to Carowinds and other Cedar Fair parks, FREE tickets for friends and family, 10% discounts on food and …

Netapp, Inc.

Intern - Support & Services Concord
Skills & Focus: Technical Support Engineer, Professional Services Intern, customer service skills, Sales, Services, Support, troubleshooting, repairing, debugging, problem solving
Type: Internship
Benefits: Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-…

Genuine Parts Company

Field Services Support-1 Salisbury
Skills & Focus: customer support, installation, diagnosis, troubleshooting, service, repair, operations, maintenance, technical support, communication skills
About the Company: We are a global service organization engaged in the distribution of automotive and industrial replacement parts. Our vast global supply chain includes more tha…
Experience: zero (0) to two (2) years
Type: Full time
Benefits: healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay