31 Technical Support jobs in Boston.

Hiring now: Sr Technical Support Spec @ Nuclera, Solution Engr @ Freshworks, Lead Retail Support Eng @ Converse, Prod Support @ Citizens, Technical Support Engr @ Snyk, Technical Services Spec @ Bevi, Prod Expert @ Klaviyo, Sr Technical Support Engr @ Kasada, Technical Escalations Eng @ Datadog, Customer Support Team Mem @ Mendix.Explore more at jobswithgpt.com.

🔥 Skills

technical support (10) customer support (10) troubleshooting (8) problem-solving (6) communication (6) Technical Support (4) customer experience (4) customer success (4) customer satisfaction (3) collaboration (3)

đź“Ť Locations

Boston (21) Billerica (2) Burlington (1) Cambridge (1) Framingham (1) Medford (1) Norwood (1) Watertown (1) Wilmington (1) Salem (1)
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Nuclera

Senior Technical Support Specialist Billerica
Skills & Focus: technical support, troubleshooting, CRM systems, protein synthesis, analytical skills, customer-focused, cross-functional, life science instrumentation, cloud-based software, advanced technical assistance
About the Company: Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is…
Experience: Minimum 5 years of experience in a Technical Support role
Type: Hybrid
Benefits: In addition to competitive salaries, we offer a range of benefits including: Incentive stock options, a comprehensive b…
Field Applications Specialist Billerica
Skills & Focus: protein expression, molecular biology, customer support, technical problem solving, application delivery, collaborative relationships, experiment design, data analysis, technical writing, customer satisfaction
About the Company: Nuclera is a venture-backed biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company aims to accelerate discovery…
Benefits: In addition to competitive salaries, benefits include incentive stock options, a comprehensive benefits package, 401(k)…

Freshworks

Solution Engineer Boston
Skills & Focus: AI-first, Customer Experience, customer support, problem-solving, sales, demonstrations, RFPs, value articulation, user experience, collaboration
About the Company: At Freshworks, we pride ourselves on providing industry-leading, AI-first Customer Experience software. Our customers deliver greater levels of customer engage…
Type: Full-time

Converse

Lead Retail Support & Engineering Boston
Skills & Focus: Retail Support, DevOps, IT Service Management, Site Reliability Engineering, Software Development, Innovation, Problem-Solving, Agile Practices, Collaboration, Process Improvement
About the Company: Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and cre…
Experience: 10+ years of experience in Retail Support & Operations, Infrastructure, and DevOps.
Type: Full Time
Benefits: Generous benefits packages including various accommodations to complete the interview process and promote inclusivity.

Citizens

Product Support Boston
Skills & Focus: Product Support, Customer Service, Technical Support, Banking, Financial Services, Client Relations, Problem-Solving, Communication, Team Collaboration, Operational Efficiency
About the Company: Citizens is a leading financial institution dedicated to supporting the community and investing in the growth of its employees.
Experience: Professional
Type: Full Time

Snyk

Technical Support Engineer Boston
Skills & Focus: technical support, customer experience, problem solving, communication, security, open source, support processes, GitHub, collaboration, customer success
About the Company: Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, con…
Benefits: Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development; Gen…

Bevi

Technical Services Specialist Boston
Skills & Focus: troubleshooting, customer experience, technical support, problem solving, process improvements, hardware systems, software systems, CRM, Zendesk, Salesforce
About the Company: Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to su…
Type: Full-time
Benefits: Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 401(k) with company match, Flexible…

Klaviyo

Product Expert Boston
Skills & Focus: product support, customer assistance, technical communication, diagnose issues, problem resolution, creative problem solving, Microsoft Office, G-Suite, Zendesk, Salesforce
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Salary: $26.15 - $39.23 USD
Benefits: Participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles…

Kasada

Senior Technical Support Engineer Boston
Skills & Focus: cybersecurity, technical support, problem-solving, customer success, technical guidance, communication, complex technical issues, high-quality support, support experience, internal teams
About the Company: Kasada protects millions of online users everyday from automated bot attacks. Founded to stop bad bots, we believe the internet should be a safe place for ever…

Datadog

Technical Escalations Engineer 2 (Service Management) Boston
Skills & Focus: Technical Solutions, Customer Engagement, Problem Solving, Incident Management, Collaboration, Documentation, Mentoring, Technical Excellence, Cloud Monitoring, Customer Advocacy
About the Company: Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in t…
Experience: High-stakes technical support or solutions engineering experience
Salary: $85,000 — $113,000
Type: Full-time
Benefits: Comprehensive benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan and match…

Mendix

Customer Support Team Member Boston
Skills & Focus: customer success, customer support, problem-solving, multi-tasking, support tickets, product quality, customer experience, root causes, diverse team, exceptional services
About the Company: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better soft…
Experience: Entry-level or equivalent experience, suitable for recent graduates or those making a career switch.
Type: Full-time

Datadog

Technical Support Engineer - Skillbridge Veteran Program (Contract) Boston
Skills & Focus: technical support, client interactions, product demo, onboarding, service member, program, team, communication, customer success, Linux
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Active duty service member approved via the Skillbridge Program
Type: Contract
Benefits: Best-in-breed onboarding, intra-departmental mentor and buddy program, continuous professional development, product tra…

Meta

Developer Support Engineer Boston
Skills & Focus: developer support, programming languages, JavaScript, coding, technical documentation, troubleshooting, bug fixes, customer feedback, product management, effective communication
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 3+ years of experience with a programming language and 2+ years in developer support or outreach
Salary: $95,000/year to $138,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including a bonus, equity, and additional compensation details can be found at Meta's benefits pag…

Benchling

Support Team Leader Boston
Skills & Focus: customer support, management, team building, customer service, stakeholder collaboration, process improvement, metrics monitoring, technical support, training, problem solving
About the Company: Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development o…
Experience: 5+ years ideally in software customer support, 2 years management experience
Salary: $118,000 - $160,000
Type: Full-time
Benefits: Broad range of medical, dental, and vision plans, fertility healthcare, parental leave, 401(k) with employer match, com…

Franklincovey

Producer Boston
Skills & Focus: customer service, technical support, webinars, Zoom, Webex, Microsoft Teams, audio/visual connection issues, troubleshooting, client engagement, administrative tasks
About the Company: One of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories, …
Experience: 1+ years of experience in customer service and/or call centers
Salary: $15-16/hour
Type: On-Call Hourly
Benefits: Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing opt…

Profitero

Senior Customer Support Associate Boston
Skills & Focus: Customer Support, technical questions, problem-solving, Zendesk, data maintenance, eCommerce platform, client communication, Excel, troubleshooting, high stress situations
About the Company: Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action …
Experience: Entry-level
Salary: 55,000
Type: Full-Time
Benefits: Rich Health Dental & Vision plans, Competitive salary, 401K plan with match, Flexible PTO, Commuter benefits, Employee …

Commercetools

Staff Support Engineer Boston
Skills & Focus: troubleshooting, communication, SaaS, customer support, training, documentation, root cause analysis, ticket management, mentorship, team collaboration
Experience: 5+ years in Support Engineering, Escalations, Pre-Sales, Solutions Engineering (or similar)
Salary: $120,000 - $150,000 USD
Type: Hybrid
Benefits: 100% employer-covered medical, dental, and vision insurance, generous time off, 401k with company match, learning and d…

Paperless Parts

Services Engineer Boston
Skills & Focus: Integration, Customer Success, Technical Services, Software Systems, APIs, SDKs, Communication Skills, Custom Solutions, Data Reporting, Problem-Solving Skills
About the Company: Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. Our custom…
Experience: Relevant work, education, or hands-on development experience; Customer facing experience or ability; Experience writing or configuring software integrations.
Type: Full-time
Benefits: 100% coverage of health, dental, and vision for you and your dependents; Competitive compensation philosophy; Unlimited…

Reltio

Associate Customer Engineer Boston
Skills & Focus: technical support, customer satisfaction, cloud technologies, troubleshooting, debugging, Python, Java, NoSQL databases, problem-solving, data management
About the Company: Reltio’s AI-powered data unification and management capabilities transform siloed data from disparate sources into unified, trusted, and interoperable data. Th…
Experience: two or more Internships during the undergraduate or graduate studies
Salary: $100,000 — $150,000 USD
Type: Full-time
Benefits: Flexible work arrangements

Veeva Systems

RTSM Product Support Engineer Boston
Skills & Focus: RTSM, Product Support, Customer Success, cloud-based solutions, life sciences, escalation, issue resolution, SaaS, Monday to Friday, flexibility
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the…

Klaviyo

SMS Activations Specialist Boston
Skills & Focus: SMS, customer experience, short code activations, technical product, project management, Excel expertise, communication skills, customer support, process-oriented, thought leadership
About the Company: Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable like never before. They focus on nurturing personalized exp…
Experience: 2-3 years or equivalent experience in a customer facing role in a company with a technical product, preferably in the CPaaS space
Salary: $84,000 - $126,000 USD
Type: Full-time
Benefits: Benefits include medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flex…

Crunchtime

Support Operations Intern Boston
Skills & Focus: customer support, AI, automation, data analysis, reporting, process improvement, cross-functional teams, problem-solving, communication skills, data visualization
About the Company: Global restaurant brands run their operation on the Crunchtime platform, managing food and labor costs and delivering a consistent guest experience.
Experience: Currently pursuing or recently completed a degree
Type: Internship
Benefits: Professional Development, Hands-on Experience, Compensation, Lunch and Snacks, Provided Equipment, Networking Opportuni…

Nova Credit

Senior Customer Support Lead Boston
Skills & Focus: customer support, B2B, process improvements, product expertise, complex customer issues, enterprise-level, remote, leadership, financial inclusion, innovation
About the Company: At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. We are on our way to accomplishing this mission by rewiring t…
Type: Full-time

Salesforce Inc.

Technical Support Engineer Burlington
Skills & Focus: Technical Support, Customer Experience, Database Concepts, SQL, Web Servers, C++, HTML, Javascript, Problem Solving, Salesforce Platform
Experience: 2 years in relevant field
Salary: $89,731 - $132,000
Type: Full time
Benefits: Equity and various benefits (details provided at link)

N8n

Support Engineer | L1 Support Cambridge
Skills & Focus: support, JavaScript, DNS, HTTP/HTTPS, TCP/IP, customer satisfaction, communication, time management, escalation management, technical support
About the Company: n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code …
Experience: At least 1-2 years of support engineering experience
Type: Full time
Benefits: Competitive compensation, Ownership, Work/life balance, Health & wellness, Future planning, Financial security, Career …

Sincere

Product Support Specialist Framingham
Skills & Focus: quality assurance, customer support, technical support, product testing, problem-solving skills, excellent communication, multi-tasking, Help Centers, customer needs, technology curiosity
About the Company: Sincere is a family of brands with heart, home to Punchbowl®, Lovebird®, Timehop®, and Memento®, building technology that brings people closer and helps show c…
Experience: 2-3 years of relevant experience
Type: Hybrid
Benefits: 100% Health, Dental & Vision coverage, 401K Plan with Profit Share, Annual bonus potential, Health & Wellness stipends,…

Citizens

Product Support Medford
Skills & Focus: Product Support, Customer Service, Technical Support, Banking, Financial Services, Client Relations, Problem-Solving, Communication, Team Collaboration, Operational Efficiency
About the Company: Citizens is a leading financial institution dedicated to supporting the community and investing in the growth of its employees.
Experience: Professional
Type: Full Time

Baxter

MedTech Sales & Service Associate Norwood
Skills & Focus: Med Tech, Sales, Service, Healthcare, Medical Devices, Customer Relationship, Technical Support, Troubleshooting, Collaboration, Training
About the Company: Baxter provides comprehensive care for patients, emphasizing their mission of saving and sustaining lives through medical innovations.
Experience: 6+ years working with medical devices/FDA regulated products in a hands-on environment required.
Salary: $68,000 - $85,000
Type: Full-time
Benefits: Healthcare Insurance, 401K, Paid Time Off, Parental Leave, Employee Stock Purchase Plan, and various others.

Tutor Intelligence

Operational Role Watertown
Skills & Focus: robots, customer support, technical issues, diagnosing, solving, robot performance, engineering feedback, bug reporting, web-based portal, shift operations
About the Company: an MIT robotics startup
Type: Full-time
Benefits: health insurance

Unifirst Corporation

Production Support Specialist Wilmington
Skills & Focus: production support, process implementation, training, project management, production metrics, strategic problem-solving, policy compliance, performance improvement, team support, customer service
About the Company: UniFirst is an international leader in the $18 billion-dollar garment services industry, employing over 14,000 team partners who serve 300,000 business custome…
Benefits: 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, …

Adp

Product Change Specialist Salem
Skills & Focus: client service, product changes, fund changes, plan-level features, communication, organization, collaboration, troubleshooting, client experience, project management
About the Company: ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administr…
Experience: At least one year of experience in a client service environment or other business experience