32 Technical And Product Support jobs in Boston.

Hiring now: Sr Technical Support Spec @ Nuclera, Lead Retail Support Eng @ Converse, Customer Support Engr @ Perkinelme, Prod Support @ Citizens, Technical Support Engr @ Snyk, Technical Services Spec @ Bevi, Prod Expert @ Klaviyo, Sr Technical Support Engr @ Kasada, Technical Escalations Eng @ Datadog, Customer Support Team Mem @ Mendix.Explore more at jobswithgpt.com.

🔥 Skills

technical support (10) customer support (8) troubleshooting (7) Product Support (5) communication (5) Technical Support (4) Team Collaboration (4) customer experience (4) customer success (4) problem-solving (4)

đź“Ť Locations

Boston (21) Billerica (2) Medford (2) Burlington (1) Cambridge (1) Framingham (1) Norwood (1) Quincy (1) Watertown (1) Wilmington (1)
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Nuclera

Senior Technical Support Specialist Billerica
Skills & Focus: technical support, troubleshooting, CRM systems, protein synthesis, analytical skills, customer-focused, cross-functional, life science instrumentation, cloud-based software, advanced technical assistance
About the Company: Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is…
Experience: Minimum 5 years of experience in a Technical Support role
Type: Hybrid
Benefits: In addition to competitive salaries, we offer a range of benefits including: Incentive stock options, a comprehensive b…
Field Applications Specialist Billerica
Skills & Focus: protein expression, molecular biology, customer support, technical problem solving, application delivery, collaborative relationships, experiment design, data analysis, technical writing, customer satisfaction
About the Company: Nuclera is a venture-backed biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company aims to accelerate discovery…
Benefits: In addition to competitive salaries, benefits include incentive stock options, a comprehensive benefits package, 401(k)…

Converse

Lead Retail Support & Engineering Boston
Skills & Focus: Retail Support, DevOps, IT Service Management, Site Reliability Engineering, Software Development, Innovation, Problem-Solving, Agile Practices, Collaboration, Process Improvement
About the Company: Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and cre…
Experience: 10+ years of experience in Retail Support & Operations, Infrastructure, and DevOps.
Type: Full Time
Benefits: Generous benefits packages including various accommodations to complete the interview process and promote inclusivity.

Perkinelmer

Customer Support Engineer Boston
Skills & Focus: Customer Support, Engineering, Technical Problem-Solving, Preventive Maintenance, Analytical Equipment, Documentation, Interpersonal Skills, Microsoft Office, Laboratory Safety, Technical Training
Experience: 2 plus years of experience or 4 plus years with an Associate degree
Salary: $65,000.00-97,240.00 USD Annual
Type: Full-time

Citizens

Product Support Boston
Skills & Focus: Product Support, Customer Service, Technical Support, Banking, Financial Services, Client Relations, Problem-Solving, Communication, Team Collaboration, Operational Efficiency
About the Company: Citizens is a leading financial institution dedicated to supporting the community and investing in the growth of its employees.
Experience: Professional
Type: Full Time

Snyk

Technical Support Engineer Boston
Skills & Focus: technical support, customer experience, problem solving, communication, security, open source, support processes, GitHub, collaboration, customer success
About the Company: Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, con…
Benefits: Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development; Gen…

Bevi

Technical Services Specialist Boston
Skills & Focus: troubleshooting, customer experience, technical support, problem solving, process improvements, hardware systems, software systems, CRM, Zendesk, Salesforce
About the Company: Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to su…
Type: Full-time
Benefits: Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 401(k) with company match, Flexible…

Klaviyo

Product Expert Boston
Skills & Focus: product support, customer assistance, technical communication, diagnose issues, problem resolution, creative problem solving, Microsoft Office, G-Suite, Zendesk, Salesforce
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Salary: $26.15 - $39.23 USD
Benefits: Participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles…

Kasada

Senior Technical Support Engineer Boston
Skills & Focus: cybersecurity, technical support, problem-solving, customer success, technical guidance, communication, complex technical issues, high-quality support, support experience, internal teams
About the Company: Kasada protects millions of online users everyday from automated bot attacks. Founded to stop bad bots, we believe the internet should be a safe place for ever…

Datadog

Technical Escalations Engineer 2 (Service Management) Boston
Skills & Focus: Technical Solutions, Customer Engagement, Problem Solving, Incident Management, Collaboration, Documentation, Mentoring, Technical Excellence, Cloud Monitoring, Customer Advocacy
About the Company: Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in t…
Experience: High-stakes technical support or solutions engineering experience
Salary: $85,000 — $113,000
Type: Full-time
Benefits: Comprehensive benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan and match…

Mendix

Customer Support Team Member Boston
Skills & Focus: customer success, customer support, problem-solving, multi-tasking, support tickets, product quality, customer experience, root causes, diverse team, exceptional services
About the Company: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better soft…
Experience: Entry-level or equivalent experience, suitable for recent graduates or those making a career switch.
Type: Full-time

Datadog

Technical Support Engineer - Skillbridge Veteran Program (Contract) Boston
Skills & Focus: technical support, client interactions, product demo, onboarding, service member, program, team, communication, customer success, Linux
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Active duty service member approved via the Skillbridge Program
Type: Contract
Benefits: Best-in-breed onboarding, intra-departmental mentor and buddy program, continuous professional development, product tra…

Meta

Developer Support Engineer Boston
Skills & Focus: developer support, programming languages, JavaScript, coding, technical documentation, troubleshooting, bug fixes, customer feedback, product management, effective communication
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 3+ years of experience with a programming language and 2+ years in developer support or outreach
Salary: $95,000/year to $138,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including a bonus, equity, and additional compensation details can be found at Meta's benefits pag…

Benchling

Support Team Leader Boston
Skills & Focus: customer support, management, team building, customer service, stakeholder collaboration, process improvement, metrics monitoring, technical support, training, problem solving
About the Company: Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development o…
Experience: 5+ years ideally in software customer support, 2 years management experience
Salary: $118,000 - $160,000
Type: Full-time
Benefits: Broad range of medical, dental, and vision plans, fertility healthcare, parental leave, 401(k) with employer match, com…

Franklincovey

Producer Boston
Skills & Focus: customer service, technical support, webinars, Zoom, Webex, Microsoft Teams, audio/visual connection issues, troubleshooting, client engagement, administrative tasks
About the Company: One of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories, …
Experience: 1+ years of experience in customer service and/or call centers
Salary: $15-16/hour
Type: On-Call Hourly
Benefits: Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing opt…

Boston Red Sox

IT Game Day Support Lead Boston
Skills & Focus: customer service, adaptability, communication skills, IT operations, leadership, technical expertise, operational responsibilities, event management, staff management, escalations
About the Company: The Information Technology department provides strategic direction and day-to-day IT operational, software and emerging technology supporting the Red Sox, Fenw…
Type: Full-time

Profitero

Senior Customer Support Associate Boston
Skills & Focus: Customer Support, technical questions, problem-solving, Zendesk, data maintenance, eCommerce platform, client communication, Excel, troubleshooting, high stress situations
About the Company: Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action …
Experience: Entry-level
Salary: 55,000
Type: Full-Time
Benefits: Rich Health Dental & Vision plans, Competitive salary, 401K plan with match, Flexible PTO, Commuter benefits, Employee …

Commercetools

Staff Support Engineer Boston
Skills & Focus: troubleshooting, communication, SaaS, customer support, training, documentation, root cause analysis, ticket management, mentorship, team collaboration
Experience: 5+ years in Support Engineering, Escalations, Pre-Sales, Solutions Engineering (or similar)
Salary: $120,000 - $150,000 USD
Type: Hybrid
Benefits: 100% employer-covered medical, dental, and vision insurance, generous time off, 401k with company match, learning and d…

Citizens

Servicing Ops Sr Specialist Boston
Skills & Focus: Product Support, Entry Level, Business Banking, Diversity, Inclusion, Customer Experience, Servicing Operations, Career Growth, Team Collaboration, Support
About the Company: At Citizens, we are committed to building a diverse and inclusive culture where everyone feels valued, respected, and heard. We support communities and are foc…
Experience: Entry Level
Type: Full Time
Benefits: Comprehensive benefits, resources for healthy habits and well-being.

Reltio

Associate Customer Engineer Boston
Skills & Focus: technical support, customer satisfaction, cloud technologies, troubleshooting, debugging, Python, Java, NoSQL databases, problem-solving, data management
About the Company: Reltio’s AI-powered data unification and management capabilities transform siloed data from disparate sources into unified, trusted, and interoperable data. Th…
Experience: two or more Internships during the undergraduate or graduate studies
Salary: $100,000 — $150,000 USD
Type: Full-time
Benefits: Flexible work arrangements

Veeva Systems

RTSM Product Support Engineer Boston
Skills & Focus: RTSM, Product Support, Customer Success, cloud-based solutions, life sciences, escalation, issue resolution, SaaS, Monday to Friday, flexibility
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the…

Klaviyo

SMS Activations Specialist Boston
Skills & Focus: SMS, customer experience, short code activations, technical product, project management, Excel expertise, communication skills, customer support, process-oriented, thought leadership
About the Company: Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable like never before. They focus on nurturing personalized exp…
Experience: 2-3 years or equivalent experience in a customer facing role in a company with a technical product, preferably in the CPaaS space
Salary: $84,000 - $126,000 USD
Type: Full-time
Benefits: Benefits include medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flex…

Nova Credit

Senior Customer Support Lead Boston
Skills & Focus: customer support, B2B, process improvements, product expertise, complex customer issues, enterprise-level, remote, leadership, financial inclusion, innovation
About the Company: At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. We are on our way to accomplishing this mission by rewiring t…
Type: Full-time

Salesforce Inc.

Technical Support Engineer Burlington
Skills & Focus: Technical Support, Customer Experience, Database Concepts, SQL, Web Servers, C++, HTML, Javascript, Problem Solving, Salesforce Platform
Experience: 2 years in relevant field
Salary: $89,731 - $132,000
Type: Full time
Benefits: Equity and various benefits (details provided at link)

N8n

Support Engineer | L1 Support Cambridge
Skills & Focus: support, JavaScript, DNS, HTTP/HTTPS, TCP/IP, customer satisfaction, communication, time management, escalation management, technical support
About the Company: n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code …
Experience: At least 1-2 years of support engineering experience
Type: Full time
Benefits: Competitive compensation, Ownership, Work/life balance, Health & wellness, Future planning, Financial security, Career …

Sincere

Product Support Specialist Framingham
Skills & Focus: quality assurance, customer support, technical support, product testing, problem-solving skills, excellent communication, multi-tasking, Help Centers, customer needs, technology curiosity
About the Company: Sincere is a family of brands with heart, home to Punchbowl®, Lovebird®, Timehop®, and Memento®, building technology that brings people closer and helps show c…
Experience: 2-3 years of relevant experience
Type: Hybrid
Benefits: 100% Health, Dental & Vision coverage, 401K Plan with Profit Share, Annual bonus potential, Health & Wellness stipends,…

Citizens

Product Support Medford
Skills & Focus: Product Support, Customer Service, Technical Support, Banking, Financial Services, Client Relations, Problem-Solving, Communication, Team Collaboration, Operational Efficiency
About the Company: Citizens is a leading financial institution dedicated to supporting the community and investing in the growth of its employees.
Experience: Professional
Type: Full Time
Servicing Ops Sr Specialist Medford
Skills & Focus: Product Support, Entry Level, Business Banking, Diversity, Inclusion, Customer Experience, Servicing Operations, Career Growth, Team Collaboration, Support
About the Company: At Citizens, we are committed to building a diverse and inclusive culture where everyone feels valued, respected, and heard. We support communities and are foc…
Experience: Entry Level
Type: Full Time
Benefits: Comprehensive benefits, resources for healthy habits and well-being.

Baxter

MedTech Sales & Service Associate Norwood
Skills & Focus: Med Tech, Sales, Service, Healthcare, Medical Devices, Customer Relationship, Technical Support, Troubleshooting, Collaboration, Training
About the Company: Baxter provides comprehensive care for patients, emphasizing their mission of saving and sustaining lives through medical innovations.
Experience: 6+ years working with medical devices/FDA regulated products in a hands-on environment required.
Salary: $68,000 - $85,000
Type: Full-time
Benefits: Healthcare Insurance, 401K, Paid Time Off, Parental Leave, Employee Stock Purchase Plan, and various others.

Intelycare

Platform Support Engineer Quincy
Skills & Focus: Platform Support, Engineering Support, Software, Healthcare Staffing, Troubleshooter, Diagnostician, Nursing Professionals, App Development, Remote Support, On-demand Staffing
About the Company: IntelyCare is changing the future of healthcare by changing the future of work for nurses, providing an app and platform that offers pay, freedom, and flexibil…
Type: Hybrid

Tutor Intelligence

Operational Role Watertown
Skills & Focus: robots, customer support, technical issues, diagnosing, solving, robot performance, engineering feedback, bug reporting, web-based portal, shift operations
About the Company: an MIT robotics startup
Type: Full-time
Benefits: health insurance

Unifirst Corporation

Production Support Specialist Wilmington
Skills & Focus: production support, process implementation, training, project management, production metrics, strategic problem-solving, policy compliance, performance improvement, team support, customer service
About the Company: UniFirst is an international leader in the $18 billion-dollar garment services industry, employing over 14,000 team partners who serve 300,000 business custome…
Benefits: 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, …