28 It Support And Service Desk jobs in Boston.

Hiring now: Field Service Engr Ii @ Outset Med, Field Service Engr @ Azenta Lif, Sr Technical Leader @ State Stre, Service Delivery Mgr @ Teamwork M, It Systems Admin Contract @ Akoya, Technical Services Spec @ Bevi, Technical Escalations Eng @ Datadog, It Engr End User Services @ Veeva Syst, It Support Tech @ Yupro Plac, It Game Day Support Lead @ Boston Red.Explore more at jobswithgpt.com.

🔥 Skills

troubleshooting (11) technical support (6) customer support (4) ITIL (4) customer service (4) installation (3) maintenance (3) team management (3) problem-solving (3) Collaboration (3)

đź“Ť Locations

Boston (10) Cambridge (5) Quincy (3) Wilmington (3) Marlborough (2) Waltham (2) North Andover (1) Billerica (1) Burlington (1)
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Outset Medical

Field Service Engineer II North Andover
Skills & Focus: dialysis, technical support, installation, troubleshooting, maintenance, customer support, engineering theory, preventative maintenance, training materials, ERP system
About the Company: Outset is a trailblazing medical device company that is revolutionizing the field of dialysis, focusing on creating a high performing team and pioneering groun…
Experience: 2+ years Field Service experience in the Medical Equipment Industry preferred but not required.
Salary: $34-40 per hour plus bonus and stock
Type: Full-time

Azenta Life Sciences

Field Service Engineer Billerica
Skills & Focus: Field Service Engineer, installation, repair, preventive maintenance, customer support, equipment, SLA, troubleshooting, on-call, international travel
About the Company: Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market l…
Experience: A minimum of 5 years related work experience or military technical training is required.
Salary: $38-$48/hour

State Street

Senior Technical Leader Boston
Skills & Focus: ServiceNow, platform management, catalog management, leadership, technical expertise, team management, service delivery, automation, ITIL, problem-solving
About the Company: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re …
Experience: 8+ years in ServiceNow platform management, development, or architecture, with 5 years in a leadership role.
Salary: $140,000 - $222,500 Annual
Type: Full-time
Benefits: Generous medical care, insurance and savings plans, flexible work programs, development programs and educational suppor…

Teamwork Management

Service Delivery Manager Boston
Skills & Focus: Service Delivery Management, Helpdesk, Infrastructure Support, Technical Expertise, Customer Engagement, Service Quality, System Administration, Cloud Computing, Networking, KPI Presentation
About the Company: TeamWork is an independent international group, founded in 1999 in Geneva by our current CEO Philippe Rey-Gorrez. We are your strategic partner in digital tran…
Experience: Minimum of 5 years of experience in IT support
Type: Full-time
Benefits: Continuous learning, a robust benefits package, remote work flexibility, and lots of company perks.
Service Delivery Manager Boston
Skills & Focus: Service Delivery Manager, Helpdesk, infrastructure support, system administration, cloud computing, networking, customer engagement, SLAs, KPIs, technical referent
About the Company: We are a local fast-growing company with a global reach, powered by the Swiss group TeamWork Corporate and 20 years of uninterrupted growth. TeamWork is an ind…
Experience: Minimum of 5 years of experience in IT support
Type: Full-time
Benefits: robust benefits package, remote work flexibility, continuous learning opportunities

Akoya

IT Systems Administrator (Contractor) Boston
Skills & Focus: IT systems support, administration, troubleshooting, technical issues, emerging technologies, service desk, user support, system maintenance, account administration, customer-first mindset
About the Company: Akoya is an API-based network backed by major financial institutions that creates a safer and more transparent way for people to safely send their personal fin…
Experience: 3-4+ years hands-on experience in IT systems support and administration.
Type: Contract

Bevi

Technical Services Specialist Boston
Skills & Focus: troubleshooting, customer experience, technical support, problem solving, process improvements, hardware systems, software systems, CRM, Zendesk, Salesforce
About the Company: Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to su…
Type: Full-time
Benefits: Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 401(k) with company match, Flexible…

Datadog

Technical Escalations Engineer 2 (Service Management) Boston
Skills & Focus: Technical Solutions, Customer Engagement, Problem Solving, Incident Management, Collaboration, Documentation, Mentoring, Technical Excellence, Cloud Monitoring, Customer Advocacy
About the Company: Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in t…
Experience: High-stakes technical support or solutions engineering experience
Salary: $85,000 — $113,000
Type: Full-time
Benefits: Comprehensive benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan and match…

Veeva Systems

IT Engineer (End User Services) Boston
Skills & Focus: IT Engineer, End User Services, desktop support, procurement, deployment, customer-first mentality, IT Infrastructure, service focus, support, productivity
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the…
Type: Full-time

Yupro Placement

IT Support Technician Boston
Skills & Focus: IT support, technical skills, Microsoft 365, Citrix, training, hardware, software, problem-solving, collaboration, procurement
About the Company: YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, a…
Experience: Minimum of one year of experience in IT support.
Salary: $28/hr
Type: Contract

Boston Red Sox

IT Game Day Support Lead Boston
Skills & Focus: customer service, adaptability, communication skills, IT operations, leadership, technical expertise, operational responsibilities, event management, staff management, escalations
About the Company: The Information Technology department provides strategic direction and day-to-day IT operational, software and emerging technology supporting the Red Sox, Fenw…
Type: Full-time

Knowbe4

Professional Services Engineer Boston
Skills & Focus: IT Security, Customer Relationship, Implementation, Configuration, Technical Troubleshooting, Training, Security Awareness, Communication, Organization, Collaboration
About the Company: KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around …
Experience: Minimum of 1 year experience in similar or related position
Benefits: We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition r…

Azenta Life Sciences

Field Service Engineer Burlington
Skills & Focus: Field Service Engineer, customer support, installation, maintenance, diagnosis, customer satisfaction, reporting, troubleshooting, international travel, safety protocols
About the Company: Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market l…
Experience: A minimum of 5 years related work experience or military technical training is required.
Type: Full-time

Beam Therapeutics

IT Systems Analyst Cambridge
Skills & Focus: IT Systems Analyst, Veeva Quality Suite, Application Configuration, System Development Lifecycle, Business Requirements, Change Management, Computer Systems Validation, Analytical Skills, Troubleshooting Skills, Quality Systems
About the Company: Beam Therapeutics is committed to establishing the leading, fully integrated platform for precision genetic medicines. To achieve this vision, Beam has assembl…
Experience: 3+ years of successful experience in configuring and supporting Veeva Vault, and 5+ years of successful IT experience in system development lifecycle (SDLC) activities.

Biomed Realty

Help Desk Coordinator Cambridge
Skills & Focus: Help Desk, Technical Support, Troubleshooting, System Administration, Desktop Support, Networking, User Training, Software Installation, Hardware Upgrades, Customer Service
About the Company: BioMed Realty, a Blackstone portfolio company, is a leading provider of real estate solutions to the life science and technology industries.
Experience: 1 - 3 years of experience of providing computer support and system administration
Benefits: Employer-Paid Medical, Dental, and Vision Insurance, Paid Time Off and Paid Family Leave Benefits, 401(k) Retirement Sa…

Pickle

IT Support Lead Cambridge
Skills & Focus: IT Support, end-user support, Windows, Mac, Ubuntu, troubleshooting, hardware issues, network issues, process-oriented, technical support
About the Company: A rapidly growing robotics startup

Beam

Co-op IT Student Cambridge
Skills & Focus: RFID, authentication, research and development, computer builds, technical issues, software administration, hardware configurations, documentation, customer service, communication skills
About the Company: Beam is focused on innovative IT solutions with an emphasis on research and development. The company is dedicated to providing exceptional technical support to…
Experience: Pursuing a college diploma or technical institute degree
Type: Co-op

Blueprint Medicines

Senior Manager, IT Service Delivery Cambridge
Skills & Focus: end-user support, team management, incident resolution, SOPs, customer satisfaction, metrics, ITIL, ServiceNow, collaboration, vendor management
About the Company: Blueprint Medicines is a global, fully integrated biopharmaceutical company that invents life-changing medicines, aiming to alleviate human suffering by solvin…
Experience: Minimum of 5 years of experience in end-user support, with at least 3 years in a management role.
Type: Full-time

Boston Scientific

Sr. IT Manager, User Experience Marlborough
Skills & Focus: IT management, service delivery, employee experience, budget management, cross-functional collaboration, data-driven decision-making, ITIL, Agile methodologies, customer-centric support, continuous improvement
About the Company: Boston Scientific Corporation is a global leader in medical science committed to solving the challenges that matter most, united by a deep caring for human lif…
Experience: Minimum 5 years of experience in IT team management and service delivery strategy
Salary: $122100 - $232000
Type: Hybrid
Benefits: Core and optional employee benefits

Helen Of Troy

IT Support Technician I Marlborough
Skills & Focus: technical support, desktop support, laptop hardware, network connectivity, incident management, user accounts, problem-solving, Microsoft Office, remote support, troubleshooting
About the Company: Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, Sout…
Experience: 2+ years of experience in a technical role
Type: Full-time

State Street

Mainframe Infrastructure Capacity and Performance Engineer Quincy
Skills & Focus: Mainframe, Capacity Management, Performance Management, WLM, Change Management, Technology SLAs, Vendor Management, IT Services, Problem Solving, Collaboration
Experience: 10 years
Salary: $120,000 - $187,500 Annual

Intelycare

Platform Support Engineer Quincy
Skills & Focus: Platform Support, Engineering Support, Software, Healthcare Staffing, Troubleshooter, Diagnostician, Nursing Professionals, App Development, Remote Support, On-demand Staffing
About the Company: IntelyCare is changing the future of healthcare by changing the future of work for nurses, providing an app and platform that offers pay, freedom, and flexibil…
Type: Hybrid

Boston Scientific

Customer Care Rep III Quincy
Skills & Focus: Customer Service, Operations, Sales Support, Medical Solutions, Healthcare, Troubleshooting, SAP, FileNet, Communication, Emergency Situations
About the Company: Boston Scientific is a leader in medical science committed to solving healthcare challenges, advancing science for life, and improving patient health through i…
Experience: 3 Years with Associate in Arts degree/diploma, or equivalent combination of education/work experience.
Salary: $43,264 - $73,528
Type: Hybrid
Benefits: Core and optional employee benefits (details on the Boston Scientific benefits website).

Pega

Associate Engineer, Pega Operations Center - Return-to-Work Program Waltham
Skills & Focus: AWS, Linux, cloud infrastructure, technical support, systems monitoring, customer service, incident management, automation, troubleshooting, enterprise environment
About the Company: Pega's Return-to-Work program is a 16-week paid 'Returnship' for experienced professionals who have at least 5 years of experience and are returning to the wor…
Experience: At least 5 years of experience
Type: Return-to-Work Program
Benefits: Competitive salary and perks, casual work environment, professional development and skills training.

Perkinelmer

Customer Support Engineer Waltham
Skills & Focus: customer support, instrumentation, service agreements, technical skills, maintenance, troubleshooting, laboratory, GxP environments, communication, safety practices
Experience: 2+ years
Salary: $65,000.00 to $90,000.00
Type: Full-time

Unifirst Corporation

System Administrator- ITSM Wilmington
Skills & Focus: Ivanti ITSM, service management, ITIL, workflows, system configurations, customizations, troubleshooting, access management, data analysis, process efficiency
About the Company: UniFirst is an international leader in the garment & Uniform services industry, employing over 14,000 team partners who serve 300,000 business customer locatio…
Experience: Experience in a Service Operations environment or similar within a corporate enterprise organization.
Type: Hybrid
Benefits: 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, …
IT Service Desk Manager Wilmington
Skills & Focus: IT Service Desk, technical support, supervise, team management, SLA, troubleshooting, process improvement, performance metrics, collaboration, customer service
About the Company: UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer l…
Experience: 3+ years of experience in IT Management role, preferably in a Service Desk supervisory role
Benefits: 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, …
IT Service Desk Technician Co-Op Wilmington
Skills & Focus: IT, Service Desk, Troubleshooting, Customer Service, Hardware Support, Active Directory, Office365, Documentation, Communication Skills, Analytical Skills
About the Company: UniFirst Corporation, one of North America’s largest uniform rental and facility service companies, is an international leader in garment & Uniform services in…
Experience: Student currently enrolled in an accredited college/university degree program pursuing a bachelor’s degree in Information Technology
Type: Full-time Co-Op
Benefits: This position is a paid opportunity.